Retail News CRM

Author: Mei Ling Tan

  • Vietnam’s Agricultural Exports to China Skyrocket by 66%: Exploring the $1.5 Billion Surge in January

    Vietnam’s Agricultural Exports to China Skyrocket by 66%: Exploring the $1.5 Billion Surge in January

    In January, the exports of agricultural, forestry, and fishery products from Vietnam to China saw a significant increase of 66% compared to the previous year, reaching a total value of US$1.5 billion. China established itself as the largest market for these sectors, contributing to 23% of the total $6.5 billion worth of shipments – a 29.5% rise.

    Key Exports to China

    The primary exports to China included durian, banana, dragon fruit, and jackfruit, with a combined export value of $480 million. China was the leading buyer of Vietnam’s cassava, accounting for 92.6% of purchases. It also purchased 75% of Vietnam’s rubber and 50% of its cashew exports. The country was the third-largest market for Vietnam’s fishery products, following the U.S. and Japan.

    Growth in Fruit and Vegetable Exports

    According to the Ministry of Agriculture and Environment, the highest export growth was seen in the fruits and vegetables sector. The export value of these products doubled to $750 million, with marked increases in shipments going to the U.S. and Malaysia.

    Rise in Cashew and Pepper Exports

    Cashew exports were the second-highest growth category, with an increase of 70% that brought the total export value to $434 million. Pepper exports also saw a significant boost, rising by 53% to reach $133 million.

    Questions & Answers

    What was the percentage increase in Vietnam’s exports to China year-on-year in January?
    The exports of agricultural, forestry, and fishery products from Vietnam to China rose by 66% year-on-year in January.

    Which were the main products exported by Vietnam to China?
    The main exports to China were durian, banana, dragon fruit, and jackfruit, along with cashew, rubber, and cassava.

    Which products saw the highest growth in exports?
    Fruits and vegetables saw the highest export growth, doubling to $750 million. The second-highest growth was seen in cashew exports, which rose by 70% to $434 million.

  • Vietnam’s Gold Prices Take a Dip Amid Global Bullion Rise: Market Watch

    Vietnam’s Gold Prices Take a Dip Amid Global Bullion Rise: Market Watch

    On Friday, gold prices in Vietnam experienced a dip while global bullion prices noted a hike. The price of a gold bar from the Saigon Jewelry Company witnessed a decrease of 1.01%, bringing its value down to VND175.4 million (US$6,757.33) per tael. Each tael weighs 37.5 grams or 1.2 ounces. This price adjustment was reflected among other sellers in the market.

    In the past two days, local bullion prices have seen a decline of 2.66%, standing at VND20 million more per tael than their international equivalents. However, the price of gold rings increased by 0.23%, bringing its cost to VND174.9 million per tael.

    Global Gold Market Dynamics

    Globally, the gold market managed to recover from its early losses on Friday. However, it is expected to report a consecutive weekly decrease as a result of the global tech equity rout and a strengthened U.S. dollar, which have overshadowed the gains the metal experienced during an initial recovery earlier this week.

    Spot gold experienced a 0.4% increase, reaching $4,790.80 per ounce. Despite this, it recorded a 1.4% decrease for the week. Meanwhile, U.S. gold futures set for April delivery witnessed a 1.7% decline, dropping to $4,806.50 per ounce.

    According to Ilya Spivak, head of global macro at Tastylive, “Risk appetite appears to be diminished as stocks are down, and we’re noticing a significant breakdown in Bitcoin. These factors indicate a general weakening of risk sentiment. In such a scenario, while gold is proving resilient, silver is succumbing to the risk-off environment.”

    The US Dollar Performance

    The U.S. dollar remained steady near a two-week high and is expected to record its strongest weekly performance since November. A stronger dollar elevates the cost of greenback-priced assets for holders of other currencies.

    Questions & Answers

    What was the decline in the price of gold in Vietnam?
    The price of a gold bar from the Saigon Jewelry Company decreased by 1.01%, reducing its value to VND175.4 million per tael.

    How did global gold prices perform?
    Despite recovering from early losses and rising by 0.4%, spot gold was down by 1.4% for the week.

    What effect does a stronger U.S. dollar have on greenback-priced assets?
    A stronger U.S. dollar makes greenback-priced assets more expensive for holders of other currencies.

  • Singapore Retail Sales Momentum Cooldown in December after November’s Record Highs

    Singapore Retail Sales Momentum Cooldown in December after November’s Record Highs

    The rate of retail sales growth in Singapore experienced a significant deceleration in December, following an impressive surge in November.

    As per the data provided by the Department of Statistics, retail sales, excluding motor vehicles, saw an increase of 1.7 per cent in December. This figure shows a sharp contrast to the revised growth of 5.7 per cent reported in November, the most robust monthly gain of the year.

    The projected total retail sales value for December was approximately SG$4.1 billion (US$3.2 billion), with online sales contributing to 17 per cent of this figure.

    On a seasonally adjusted basis, December’s retail sales experienced a 6.7 per cent decline when compared to November.

    Sector-specific Performance

    In terms of year-on-year sales growth, the majority of sectors demonstrated an upward trend in the final month of the year. Leading the pack were recreational goods (13.4 per cent), computer and telecommunications equipment (12.8 per cent), and watches and jewellery (7.1 per cent).

    However, some other sectors such as supermarkets, convenience stores, cosmetics, and optical goods and books reported modest increases of less than 5 per cent.

    In contrast, petrol service stations faced a harsh 9.1 per cent drop in sales, followed by the food and alcohol sector, which saw a 7.1 per cent dip in sales.

    Food and Beverage Services

    Despite the overall dip in retail sales, the food and beverage services sector saw a marginal rise of 0.7 per cent in December. This, however, was a downslide from the 2.5 per cent growth the sector had witnessed in November.

    Questions & Answers

    What was the total projected value for retail sales in Singapore in December?
    The total projected retail sales value in Singapore for December was approximately SG$4.1 billion (US$3.2 billion).

    Which sectors experienced the most significant growth in December?
    The sectors that saw the most significant growth in December were recreational goods, computer and telecommunications equipment, and watches and jewellery.

    How did food and beverage services perform in December compared to November?
    The food and beverage services sector experienced a slight increase of 0.7 per cent in December, a decrease from the 2.5 per cent growth seen in November.

  • End of an Era: Iconic McDonald’s Outlet at Tampines Mall Singapore Closes After 30 Years

    End of an Era: Iconic McDonald’s Outlet at Tampines Mall Singapore Closes After 30 Years

    One of McDonald’s long-standing outlets in Tampines Mall, Singapore, is set to close its doors on March 9. The fast-food restaurant has been a staple of the mall for over three decades, making its impending closure a significant moment for both the company and the many customers it has served over the years.

    The Closure Announcement

    The fast-food giant’s intended closure was announced via a store notice, which was then shared on social media on Tuesday. The notice revealed that the restaurant’s final day of operation would be March 8. While no specific reason was provided for the closure, the message expressed gratitude to the customers for their continued support through the years.

    The notice also assured patrons that while this particular outlet may be closing, the restaurant would be thrilled to serve them at their nearest branches. The Tampines Central and Tampines Hub were suggested as alternative locations for customers to visit.

    A Staple at Tampines Mall

    The McDonald’s outlet has been an integral part of Tampines Mall since its inception in November 1995. As one of the mall’s original tenants, its closure marks the end of an era. The mall, which celebrated its 30th anniversary in 2025, has seen many businesses come and go, but McDonald’s has remained a constant presence.

    The closure announcement has elicited feelings of nostalgia and sadness among patrons, many of whom consider the outlet to be an iconic part of the mall. Its strategic location near the entrance of the shopping complex means that for many, a trip to the mall was synonymous with passing by the McDonald’s store.

    Changes in Singapore’s Food Scene

    McDonald’s announcement follows a series of closures in Singapore’s food and beverage sector. In 2025 alone, 2,431 outlets were shut down in the first 10 months. The closures spanned a range of eateries, from Michelin-starred restaurants to long-standing heritage dining venues.

    In addition to the food scene, the retail sector has also seen significant changes. Isetan, a Japanese department store that had been operating in the mall for several decades, closed its outlet four months prior to McDonald’s announcement. The store cited evolving market conditions as the reason behind its departure.

    Questions & Answers

    Why is the McDonald’s outlet in Tampines Mall closing?
    While no specific reason was given for the closure, it comes amid a wave of business closures across Singapore’s food and drink sector.

    When was the last day of operation for the McDonald’s outlet in Tampines Mall?
    The outlet’s final day of operation was slated for March 8.

    Are there other McDonald’s outlets nearby where customers can go?
    Yes, the notice mentioned that customers could visit the McDonald’s branches at Tampines Central and Tampines Hub.

  • Australian Fashion Powerhouse Zimmermann Debuts in Bangkok’s IconSiam: A New World of Style and Art

    Australian Fashion Powerhouse Zimmermann Debuts in Bangkok’s IconSiam: A New World of Style and Art

    Zimmermann, a renowned Australian fashion brand, has broadened its global presence with the inauguration of its debut store in Thailand, situated within IconSiam, Bangkok.

    Store Design and Highlights

    The boutique, created by Studio McQualter, is characterized by an expansive display of large windows, showcasing an array of ready-to-wear garments and accessories. Inside, the store encapsulates a 1970s Italian-inspired vibe, with Dutch Art Deco tables serving as the centerpiece.

    The boutique’s ready-to-wear selection is presented across wall-mounted rails, recessed displays, and individual wardrobes. Meanwhile, the accessory section, set beneath an unusually high ceiling, features muted green beams and custom aluminium shelves specifically designed to display bags.

    Customer Experience

    The store is divided into different zones, each aiming to provide a “layered spatial” experience for the customers. These areas are distinguished by unique colour schemes, patterns, and materials. Additionally, a tiled floor serves as a visual guide, assisting customers as they navigate the space.

    The store also houses two lounges, one being a public area and the other a private lounge reserved for special appointments.

    Art and Brand Identity

    The brand’s cultural roots and identity are reflected in the artwork displayed throughout the boutique. Pieces by Australian artists Angilyiya Mitchell, Laith McGregor, and Louise Paramor are featured prominently.

    Nicky Zimmermann, the brand’s creative director and co-founder, emphasized that the store is more than just a space to display clothing. She stated, “The store is a destination that fully embodies the spirit of Zimmermann, from the selection of textures and materials to the integration of art and furniture. Every element invites visitors to linger, explore, and truly inhabit the world of our brand.”

    Questions & Answers

    Where is Zimmermann’s first Thailand-based store located?
    The store is located in IconSiam, Bangkok.

    Who is responsible for the design of the store?
    Studio McQualter designed the boutique.

    What is unique about Zimmermann’s store design?
    Zimmermann’s store is meticulously designed to offer a layered spatial experience, with each area defined by specific colour palettes, patterns, and materials. The store also integrates artwork and furniture, creating a space that invites exploration and evokes the spirit of the Zimmermann brand.

  • Bacha Coffee Brews Global Expansion with Luxury Launches in Beijing and Saudi Arabia

    Bacha Coffee Brews Global Expansion with Luxury Launches in Beijing and Saudi Arabia

    Bacha Coffee, a Moroccan coffee house established in Marrakech in 1910, has further expanded its global footprint with its entry into two new markets, Beijing and Saudi Arabia. This development is a part of the brand’s consistent international growth trajectory.

    In Beijing, the brand has set up shop at the China World Mall, offering a multi-dimensional experience that integrates retail, takeaway, and a cozy Coffee Room seating area. This location showcases the brand’s extensive selection of over 200 specialty coffees, all of which are brewed using 100% Arabica beans sourced from 35 coffee-growing regions worldwide.

    The 210-square-meter Beijing store features a boutique that sells loose and packaged coffees, gift boxes, and accessories. Coffee Masters are readily available to assist customers and grind coffee beans on demand. The store also includes a 25-seat Coffee Room, featuring design elements inspired by the brand’s Moroccan heritage.

    Taha Bouqdib, President and CEO of V3 Gourmet, expressed his excitement over this latest expansion. “Our new location is designed to spark the curiosity of our guests, much like how coffee takes us on journeys to distant locales,” he said. “We’ve blended the old with the new in a single experience, honoring our past while paving the way for the future, with 100% Arabica specialty coffee taking center stage in this vibrant scene of life.”

    The latest openings in Beijing and Riyadh are part of Bacha Coffee’s extensive expansion across Asia, Europe, and the Middle East. The brand currently operates 42 stores in 16 cities globally, including Paris, Tokyo, Seoul, Dubai, Singapore, Hong Kong, and Taipei. In addition, the brand made its debut in Thailand last year.

    Questions & Answers

    How many specialty coffees does Bacha Coffee offer?
    Bacha Coffee offers an extensive selection of over 200 specialty coffees.

    Where are the newest Bacha Coffee stores located?
    The newest Bacha Coffee stores are located in Beijing, China, and Riyadh, Saudi Arabia.

    How many locations does Bacha Coffee operate worldwide?
    Bacha Coffee currently operates 42 locations in 16 cities worldwide.

  • France’s ‘Year of Resistance’: Shein and Other Online Retail Giants Battle Unfair Competition Claims

    France’s ‘Year of Resistance’: Shein and Other Online Retail Giants Battle Unfair Competition Claims

    In the coming year, France is set to present a significant challenge to online retailers, such as Shein, according to the country’s Minister for Small and Medium-Sized Businesses, Serge Papin. He spoke out on the issue last Thursday, explaining that these online platforms are presenting an undeniable threat to French retailers.

    Concerns About Fair Competition

    Papin voiced concerns that the competition between physical stores and online platforms is far from even. He highlighted that brick-and-mortar stores are held accountable for the products they sell, whereas their online competitors are not. This discrepancy is causing concern among those in the French retail industry.

    A high-profile case is set to be heard in a Paris court involving Shein, an online marketplace that recently came under fire when child-like sex dolls were found for sale on its platform. Despite this controversy and a partial reopening of its marketplace, Shein chose not to comment on the situation.

    Calling for Regulatory Change

    The Minister claimed that such violations are not isolated incidents but are instead a systemic issue. He expressed confidence that the court will be sympathetic to his case that Shein is causing “disturbance to public order”.

    In order to address this issue, two French lawmakers are reported to be drafting a bill that would give the government the power to suspend online platforms without requiring court approval. Papin expressed a hope that this proposed legislation will lead to a decrease in Shein’s sales in France.

    International Reaction

    The rapid expansion of Shein has not been without its detractors. The company, which sells inexpensive clothing and accessories shipped directly from factories in China, has faced criticism in numerous European countries where traditional retailers are feeling the pressure.

    “We need to protect ourselves, of course, there is unfair competition, they must respect the consumer rules,” Papin stated regarding the situation.

    The French government responded by implementing a 2 euro tax due to come into effect on March 1. Similarly, the European Union plans to introduce a 3 euro tax in the summer on small parcels that were previously exempt from tariffs. This is all part of a broader strategy to curb sales by Shein and similar platforms.

    Questions & Answers

    Why are online retailers posing a threat to French chains?
    Online retailers can often bypass regulations that physical stores must adhere to, offering customers vast choice and lower prices. This has led to intense competition, perceived as unfair by traditional retailers.

    What is the proposed solution to this issue?
    The French government is considering legislation that would give them the power to suspend online platforms without court approval. They have also implemented a tax on small parcels from these platforms.

    How has the international community reacted to the rise of online retailers like Shein?
    The rise of Shein has been met with backlash in several European countries. Both France and the European Union plan to introduce taxes on small packages, which were previously exempt from tariffs, in an attempt to curb the influence of these online platforms.

  • Aldi Unveils Bold Pricing Strategy: Slashes Rates on 300 Items in Battle with Major Supermarket Chains

    Aldi Unveils Bold Pricing Strategy: Slashes Rates on 300 Items in Battle with Major Supermarket Chains

    Aldi, a renowned supermarket chain, is altering its business approach to better compete with industry rivals such as Woolworths and Coles. This modification in strategy arrives shortly after Costco, another competitor, surpassed Aldi’s profits despite having a mere 15 brick and mortar establishments.

    Intensified Price War

    Aldi’s new tactic revolves around lowering the prices of around 300 selected products, aiming to provide customers with more affordable options compared to its competition. The company, in August 2025, posited that its prices are approximately 16.8% lower than the competition.

    In the words of the company spokesperson, “Our recent reductions in grocery prices present the perfect opportunity for customers to try out new products from our everyday range or to replenish their stock of beloved items.”

    Reducing Branded Goods

    Aldi Australia’s CEO, Anna McGrath, has also acknowledged that the company intends to decrease the number of branded goods available for sale. However, requests for additional commentary on this new business strategy from Aldi have thus far gone unanswered.

    During the ACCC Supermarkets Inquiry of 2024-2025, Aldi acknowledged its relatively limited product range. The company stated that it carries roughly 1,800 products, in stark contrast to the approximately 25,000 products that full-line supermarkets offer.

    Market Performance

    Aldi Australia, which commands a market share of around 9-11%, reported a sales figure of AUD 13.3 billion for the previous fiscal year and profits amounting to AUD 403.7 million.

    Questions & Answers

    What is Aldi’s new strategy to compete with Woolworths and Coles?
    Aldi is planning to decrease prices on around 300 products to provide cheaper alternatives to its competitors.

    How is Aldi’s product range different from full line supermarkets?
    Aldi carries about 1,800 products, far less than the approximately 25,000 products that full-line supermarkets typically offer.

    How is Aldi Australia performing in terms of market share and financials?
    Aldi Australia holds a market share of around 9-11%, and it reported sales of AUD 13.3 billion and profits of AUD 403.7 million in the last fiscal year.

  • Byron Bay Cookies Unveils New Protein-Plus Range: Healthier Indulgence on its 35th Anniversary

    Byron Bay Cookies Unveils New Protein-Plus Range: Healthier Indulgence on its 35th Anniversary

    Byron Bay Cookies is celebrating its 35th anniversary with the introduction of the Protein Plus Cookie range. These are 60g cookies, each individually packed, with protein content ranging from 16g to 18g and fibre content from 5g to 6g.

    Healthier Cookie Option

    The company claims that their new range of protein-rich cookies contains about 45% less sugar and 60% fewer carbohydrates compared to their original cookie lineup. This makes the new range a healthier choice for consumers who are conscious about their sugar and carbohydrate intake.

    Three Delicious Flavours

    The Protein Plus Cookie range comes in three delectable flavours: White Choc Macadamia, Milk Choc Chunk, and Triple Choc. These delicious options give customers variety and make it easier for them to incorporate these healthier cookies into their diet.

    Availability and Pricing

    The new range is set to be available on the company’s website from this month onward, with a recommended retail price of $6 per cookie.

    Bill Quayle, the owner and director of Byron Bay Cookies, believes that protein is not just a fleeting trend, but a lifestyle choice. He said, “We know our customers have been looking for something that delivers extra nutritional benefits, while still delivering on the taste and indulgence that we’re known for.”

    Questions & Answers

    What is the protein and fibre content of the new Protein Plus Cookie range from Byron Bay Cookies?
    Each 60g cookie from the new range contains between 16g to 18g of protein and 5g to 6g of fibre.

    What flavours does the Protein Plus Cookie range come in?
    The range comes in three flavours: White Choc Macadamia, Milk Choc Chunk, and Triple Choc.

    Where can customers purchase the new Protein Plus Cookie range and how much does it cost?
    The cookies are available on the company’s website from this month, with a recommended retail price of $6 per cookie.

  • Lady M Conquers Singapore Again: Jewel Changi Debut and Spectacular Lunar New Year Horse Gift Set Launch

    Lady M Conquers Singapore Again: Jewel Changi Debut and Spectacular Lunar New Year Horse Gift Set Launch

    Lady M, a prominent New York-based patisserie, has announced its return to Singapore, establishing a shop at Jewel Changi Airport. This announcement is accompanied by the unveiling of a special gift set, the 2026 Year of the Horse, in anticipation of the Lunar New Year.

    Year of the Horse Gift Set

    The gift set, created in honor of the Year of the Horse, is designed with a vivid moire pattern on its exterior. Upon opening, a horse in mid-gallop is revealed, reflective of the energy associated with the upcoming year. The set contains 32 mini crepe biscuits, each elegantly wrapped in glistening foil. These delights are available in a variety of four flavors: Coconut, Chocolate Hazelnut Orange, Vanilla, and Raspberry.

    An additional feature of the set is a collectible horse-bag charm fashioned from vegan leather. This charm, tucked away in the set’s drawers, serves as a symbol of good luck for the forthcoming year.

    The package also includes Lady M’s signature confetti-red envelopes, with each scattered piece embodying blessings, prosperity, and festivity.

    A Symbolic and Vibrant Return

    Ken Romaniszyn, CEO of Lady M, expressed that the brand wanted to commemorate its return with a collection that was “symbolic and vibrant”.

    He stated, “The moire horse motif encapsulates the dynamism and vigor we associate with the year ahead. We aspire for these creations to become treasured keepsakes and joyous gifts for all who celebrate.”

    After the Lunar New Year period, Lady M Singapore intends to provide its complete assortment of cakes and products to its customers.

    Questions & Answers

    What is the significance of Lady M’s Year of the Horse gift set?
    The gift set is both a celebration of the Lunar New Year and the symbol of the upcoming year, the horse. The set includes 32 mini crepe biscuits and a horse-bag charm as a token of luck.

    What are the flavors of the mini crepe biscuits included in the gift set?
    The biscuits come in four flavors: Coconut, Chocolate Hazelnut Orange, Vanilla, and Raspberry.

    What are the plans of Lady M following the Lunar New Year?
    After the Lunar New Year period, Lady M Singapore plans to offer its full range of cakes and products to its customers.

  • Jago Coffee: Indonesia’s Innovative Cart Startup Brews Up $12M in Latest Funding Round

    Jago Coffee: Indonesia’s Innovative Cart Startup Brews Up $12M in Latest Funding Round

    Jago Coffee, an Indonesian mobile coffee service, recently raised $12 million in a Series B funding round bringing its total capital to over $20 million. The company is known for dispensing reasonably priced beverages from fully electric carts, making it an accessible option for a broad range of consumers.

    Funding Details

    The primary investors in the recent funding round were Beenext, alongside other contributors such as Intudo Ventures and Orzon Ventures. The infusion of capital is planned to support and accelerate the company’s expansion efforts, despite the recent financial figures indicating an increase in losses alongside growing revenue.

    Jago’s Unique Approach

    Jago Coffee has a unique business model that aligns closely with local street vendor practices. The company operates fully electric carts and offers coffee that is affordable, with prices starting at approximately $0.50. This approach makes its service accessible to a large segment of consumers.

    The company has also invested in technology, developing its own tech stack. This includes the use of machine learning to pinpoint potential areas for expansion. The company also prides itself on its dedicated applications for both baristas and customers, further enhancing its service delivery.

    Growth and Financial Performance

    Despite the challenges, Jago has experienced significant growth. There was a more than thirteenfold increase in size in 2023. Moreover, the company reported a 17% rise in revenue in December 2024. However, it should be noted that during the same period, the company’s losses more than doubled.

    This investment in Jago indicates a shift in the venture capital landscape. Investors are becoming more interested in companies that use software to manage local, physical operations, rather than placing their sole focus on digital products.

    Questions & Answers

    What is Jago Coffee’s business model?

    Jago Coffee operates fully electric carts, similar to local street vendors, to deliver affordable coffee to a mass market of consumers.

    How much has Jago Coffee raised in its recent Series B funding round?

    Jago Coffee has recently raised $12 million in a Series B funding round.

    How is venture capital shifting in relation to companies like Jago Coffee?

    Investors are increasingly interested in businesses that use software to manage physical, local operations, as opposed to focusing solely on digital products.

  • Vietjet Boosts Fleet with 44 Pratt & Whitney-Powered Airbus A320neos: A Stride Towards Fuel Efficiency

    Vietjet Boosts Fleet with 44 Pratt & Whitney-Powered Airbus A320neos: A Stride Towards Fuel Efficiency

    Vietjet Air recently revealed its partnership with Pratt & Whitney, an international leader in the production and servicing of aircraft engines, to supply its 44 Airbus A320neo airliners with Geared Turbofan (GTF) engines. This new order brings the total number of GTF-powered aircraft ordered by Vietjet to 137.

    Order Details

    The new order comprises 24 A321neo and 20 A321XLR aircraft. The first batch of deliveries is slated to begin in July 2026. Besides supplying the GTF engines, Pratt & Whitney has pledged to offer Vietjet engine maintenance services under a 12-year EngineWise comprehensive maintenance plan.

    “The GTF engine is powering our growth with industry-leading operating economics and fuel efficiency of up to 20% lower than earlier aircraft,” commented Vietjet’s managing director Nguyen Thanh Son.

    In 2018, Vietjet received its initial A321neo aircraft. Currently, the airline operates 42 A321neo aircraft, all powered by GTF engines. The airline’s future plans include outfitting a total of 93 aircraft in its fleet with this specific engine variant.

    Benefits and Commitments

    Rick Deurloo, the president and chief commercial officer of Pratt & Whitney, acknowledged that the latest order would allow Vietjet to fully leverage the merits of one of the most efficient engines for single-aisle aircraft. He also reiterated Pratt & Whitney’s enduring commitment to assisting the airline’s network expansion.

    Compared to previous-generation engines, the GTF engine slashes fuel consumption by up to 20% and noise levels by 75%. To date, over 2,600 GTF-powered aircraft have been delivered to more than 90 customers around the world.

    Network Expansion

    Vietjet currently manages an extensive Asia-Pacific network, connecting Vietnam and Thailand with locations in Australia, India, Kazakhstan, China, Japan, and the Republic of Korea. The airline has plans for a steady expansion towards Europe.

    Questions & Answers

    What is the significance of the new order with Pratt & Whitney?
    The new order will allow Vietjet to achieve maximum fuel efficiency and reduced noise levels, making it one of the most efficient engines for single-aisle aircraft.

    What are the future plans of Vietjet regarding the use of GTF engines?
    Vietjet intends to equip a total of 93 aircraft in its fleet with GTF engines, extending the benefits of fuel efficiency and reduced noise levels across its operations.

    How does the GTF engine compare to previous generation engines?
    Compared to its predecessors, the GTF engine can reduce fuel consumption by up to 20% and noise levels by 75%, making it a more efficient and environmentally friendly option.

  • KFC Loyalty Program Captivates China: 590 Million Members and Counting

    KFC Loyalty Program Captivates China: 590 Million Members and Counting

    Yum China, the parent company of KFC in China, reported a significant expansion in its digital loyalty programs which now boast over 590 million members, accounting for over 40% of the country’s population.

    Growth in Loyalty Programs

    According to Yum China’s 2025 earnings report, unique membership in loyalty programs across KFC and Pizza Hut experienced a growth of 13% from the previous year. The report also revealed that 55% of the company’s sales were made through these programs.

    David Slavick, the founder of Ascendant Loyalty Marketing, a US-based consulting firm, referred to the achievement as “the largest loyalty program in the world”.

    Yum China’s Rapid Expansion

    Yum China Holdings, an offshoot of Yum Brands based in Shanghai, owns and franchises more than 18,000 stores across the country. This includes approximately 13,000 KFC locations, which the company claims is the largest restaurant chain in the country.

    The company has pursued a strategy of quick expansion in a market where consumers utilize digital payment apps more extensively than in other consumer markets such as the United States, a trend which has sped up in recent times.

    Impact on Yum China’s Business

    On Wednesday, Yum China’s CEO, Joey Wat, informed investors that the KFC loyalty program was “really helping our long-term and short-term business”. He attributed this to the growth in the popularity of the KPRO brand, a healthier and more upscale version of KFC, which was launched in 2017. Wat revealed that 80 to 90% of KPRO’s sales come from KFC loyalty members.

    Wat also mentioned that the company’s new AI ordering assistant for KFC app users, which was rolled out across the country in January, has been used by two million members so far, mainly by diners ordering breakfast and coffee.

    Increasing Trend of Digital Ordering

    Industry experts indicate that consumers in China use digital ordering apps more frequently than their counterparts in the United States. The market for loyalty programs in China was worth nearly $20 billion in 2025 and is projected to reach almost $33 billion by 2029.

    Yum China reported that 265 million users are active, meaning they have used the program in the past year. The company’s brand-specific loyalty apps, similar to the ones in the US, allow users to order meals and deliveries digitally, and also offer discounts and personalized recommendations. Unlike most restaurant brands in the US, Yum China’s KFC app also has paid and invitation-only tiers in its membership program that provide free deliveries and prioritization in delivery queues.

    Questions & Answers

    What is the scale of Yum China’s digital loyalty programs?
    Yum China’s digital loyalty programs have over 590 million members, which represents over 40% of the population of China.

    How much of Yum China’s sales are made through their loyalty programs?
    According to the company’s report, 55% of their sales are made through their digital loyalty programs.

    What is special about Yum China’s KFC app?
    Unlike most US restaurant brands, Yum China’s KFC app has paid and invitation-only tiers in its membership program. These tiers provide benefits such as free deliveries and prioritization in delivery queues.

  • Cotti Coffee Takes on the UK: China’s Rapidly Growing Chain Brews Up European Expansion

    Cotti Coffee Takes on the UK: China’s Rapidly Growing Chain Brews Up European Expansion

    Cotti Coffee, a rapidly expanding Chinese coffee chain, has announced plans to venture into the UK market. This move is part of a wider strategy to accelerate the brand’s growth across Europe.

    Unveiling in London

    The budget-friendly coffee chain will make its UK debut with two stores in London, set to open on Middlesex Street and Camden High Street. This comes after Cotti Coffee’s recent successful launches in European cities such as Paris, Cologne, Düsseldorf, Hamburg, Barcelona, and Madrid. These continental outlets mark the brand’s first steps into the European market.

    Digital-First Strategy

    Cotti Coffee operates with a digital-first, small-format store model and is noted for offering aggressive discounts. This approach has earned the brand recognition in its home country of China, where it is seen as a key competitor to Luckin Coffee.

    Future Expansion Plans

    Beyond the UK, Cotti Coffee has plans for further expansion into several other European countries, including Italy, Belgium, Portugal, and the Netherlands.

    Cotti Coffee was established in 2022 by a pair of former Luckin Coffee executives. Today, the brand is operational in 28 countries worldwide, including locations in Vietnam, South Korea, Australia, and Malaysia.

    Questions & Answers

    Question 1: What is Cotti Coffee’s store model?
    Answer: Cotti Coffee operates a digital-first, small-format store model, which means they prioritize their online presence and compact store locations.

    Question 2: Where is Cotti Coffee planning to expand in Europe?
    Answer: The company has plans to expand into Italy, Belgium, Portugal, and the Netherlands as part of its broader European growth strategy.

    Question 3: Who founded Cotti Coffee and when was it established?
    Answer: Cotti Coffee was founded in 2022 by two former executives from Luckin Coffee, another major coffee chain in China.

  • Revitalizing Retail: Viva Energy Appoints Former Myer Exec Teresa Rendo as New CEO

    Revitalizing Retail: Viva Energy Appoints Former Myer Exec Teresa Rendo as New CEO

    Viva Energy Group, a prominent oil company, has announced the appointment of Teresa Rendo as the Chief Executive Officer (CEO) of its retail division, Convenience and Mobility.

    Experienced Retail Executive Joins Viva Energy

    Teresa Rendo joins Viva Energy with a treasure trove of experience amounting to more than 25 years. She has held significant roles at renowned retail giants like Big W and Woolworths. Her most recent role was as the Managing Director of Myer’s Apparel Brands.

    Scott Wyatt, the Managing Director and Group CEO of Viva Energy, expressed his pleasure in welcoming Teresa to the executive leadership team. He described her as a seasoned retail leader who boasts of in-depth expertise in diverse areas such as trading, product sourcing, and innovation, as well as operational efficiency in multi-brand environments.

    Rendo’s appointment comes during a challenging period for Viva Energy’s Convenience and Mobility business. Sales had seen a downturn of 11.4% in the most recent quarter compared to the same period last year. The company also had to undertake an extensive search for a CEO following the resignation of Jevan Bouzo in September of the previous year.

    High Expectations for the New CEO

    Wyatt has high expectations for Rendo in her new role. He stated that her focus on robust retail execution will be crucial in enhancing customer experience, stimulating revenue growth, and maintaining operational excellence.

    Rendo expressed her enthusiasm for developing a top-tier convenience business. Wyatt indicated his confidence in her ability, stating that he believes Rendo will significantly expedite the company’s progress towards achieving this objective.

    Rendo will assume her duties from the interim CEO, Jennifer Gray, starting in July.

    Questions & Answers

    Who has been appointed as the new CEO of Viva Energy’s Convenience and Mobility business?
    Teresa Rendo, a seasoned retail executive with over 25 years of experience, has been appointed the new CEO.

    What are the challenges she will face in her new role?
    Rendo is joining during a challenging period for the business, with recent sales falling by 11.4% from the previous year. She will also need to enhance customer experience, stimulate revenue growth, and maintain operational excellence.

    Who will Teresa Rendo be succeeding?
    Rendo will be assuming her responsibilities from the interim CEO, Jennifer Gray.