Author: Mei Ling Tan

  • Snoopy-themed cafe opens at Kumoya Café

    Snoopy-themed cafe opens at Kumoya Café

    Singapore’s first Snoopy-themed cafe has opened at Kumoya Cafe.

    Open until September, the cafe offers an exclusive Snoopy-themed menu, curated by Kumoya’s kitchen team and Instagram food artist Shirley Wong.

    Featuring dishes include Snoopy’s Doghouse Fantasy Ebi Burger, Sweetest Friend Chocolate Caramel Frappe, and Snoopy-On-A-Donut Iced Lychee Momo Tea, Hand-Cut Truffle Fries, Snoopy Sizzling Seafood Tempura With Japanese Curry Rice, Snoopy Matcha Madness Azuki Lava Cake.

    At the door, there is Snoopy’s doghouse for customers to snap photos with.

    Inside the cafe, Snoopy decals cover the cafe’s walls, with tabletops covered with Peanuts comic strips featuring the beagle and his friends.

    Snoopy merchandise on sale includes Snoopy plush, keychains, pouches and toy figurines.

  • Tse Sui Luen store network expands Again

    Tse Sui Luen store network expands Again

    Hong Kong-headquartered jeweller Tse Sui Luen has reported a 9.6 per cent increase in profit for the full year, despite a marginal 1.7 per cent drop in group turnover.

    Profit attributable to shareholders was HK$54.2 million (US$6.9 million) on sales of $4.065 billion ($521 million).

    The Tse Sui Luen store network grew by 56 during the year, to reach 473.

    Chairman Annie Yau said sales rose in the first half of the year, reflecting the continuing upturn of Hong Kong’s retail sector. “However, conversely, towards the end of the year, the group started to feel the trickle-down effects of the trade dispute between the US and China which has adversely affected the market sentiment and consumer confidence and resulted in the depreciation in the Renminbi – all leading to a slowdown in the global economy and in local retail sales performance.”

    She said the fluctuation of the Renminbi value inevitably brought adverse impact on the second half. “The group is responding to these challenges with unique signature products and reinforcement of our market positioning as ‘Wedding Expert’, all aimed to offset the negative effects…”

    During the year, the group has demonstrated its vision to optimise its retail network across Asia and broaden its international presence through new store openings in Hong Kong, Mainland China and Malaysia. Going forward, we will continue to seize the opportunities for developing existing and new business channels and expanding our retail network in all the regions where we operate, while being cautious and keeping a close watch on any and all changes as and when they occur in the market,” she says.

    Same-store sales growth in Hong Kong and Macau was 2.8 per cent, and as a result of gold product promotions and an expanded product assortment, the average amount per invoice rose by 5.6 per cent.

    Tse Sui Luen took advantage of a general downward trend in store rental rates to improve rental cost effectiveness. It expanded the size of its stores at Times Square in Causeway Bay and Plaza Hollywood in Diamond Hill and opened a new store in MCP Central (Phase II) in Tseung Kwan O.

    Self-operated Tse Sui Luen store growth continued to be a key driver of the group’s Mainland China business, accounting for 36.6 per cent of its turnover during the year. Twelve new self-operated stores and 43 new franchised stores were opened on the mainland, expanding the network from 380 to 435.

    “We will keep on expanding our retail network in Mainland China with the intention of opening an additional 100 new stores over the coming two years,” said Yau.

    In Malaysia, turnover was stable the jeweller opened one new store, at Genting, taking its network there to five.

  • Singaporean shoppers prefer shopping in store

    Singaporean shoppers prefer shopping in store

    Singaporean shoppers still prefer in-store shopping, a study by UK mobile tech firm Blis shows.

    The Real Retail Study analysed shopper behaviour in Singapore, and concluded the desire to shop in store is also very much alive, especially when it comes to food and groceries (79 per cent), followed by furniture and home furnishing (69 per cent), and household appliance (61 per cent).

    Consumers are also willing to spend higher amounts when shopping in store, with 81 per cent indicating they will be looking out for in-store deals during the upcoming Great Singapore Sale.

    Four in five local consumers use their mobile phones when shopping in a physical store.

    The most popular reason for doing so is to ‘compare prices for the same item to ensure I am getting the best deal’ (72 per cent), followed by reading other customers’ product reviews.

    Two in three local consumers say they have spent time searching for items on shopping websites but made the final purchase in store. The main reason for doing so is that they ‘like to see the quality of the product before buying’ (56 per cent).

    Sixty-three per cent of local consumers say they have spent time looking for items in stores before purchasing them online. The biggest reason for doing so is that they can ‘sometimes get better deals’ (54 per cent).

    “Our findings show that Singapore consumers still massively value shopping in store, and that any talk about physical retailers being rendered obsolete by e-commerce is premature,” said Richard Andrew, MD for Asia at Blis.

    “Shoppers’ attention and discretionary spending are now being pulled in multiple directions, meaning retail strategy has to evolve. In a mobile-first world, retailers have to master new approaches like location-based data to connect with shoppers at the right place and time to win their hearts, minds and wallets.”

    The study also shows how much Singaporeans love to shop. Forty-five per cent of respondents said they shop because it makes them happy, and nearly half – 49 per cent – consider shopping a hobby. Of them, 55 per cent are women aged 25 to 65.

    When it comes to payment, whether shopping online or offline, Singapore consumers prefer to use credit cards for nearly every purchase of any size. In store, when spending less than $35, cash is preferred.

    “The market in Singapore demonstrates to us that retail isn’t facing its imminent demise, it is simply evolving to keep up with rapidly shifting consumer preferences and behaviours,” Andrew concluded

  • Tsui Wah Singapore to open second restaurant

    Tsui Wah Singapore to open second restaurant

    Tsui Wah Singapore will open a second outlet at Robinsons The Heeren, on Orchard Road.

    No official opening date has been set as yet, but the menu is expected to include signature items such as Swiss Sauce Chicken Wings, Crispy Bun with Sweet Condensed Milk, Kagoshima Style Pork Cartilage with Tossed Instant Noodles, and Milk Tea. Western food such as club sandwiches and French toast will also be available.

    The Hong Kong tea chain arrived in Singapore last June with an outlet at Clarke Quay.

    It is known for its mix of Cantonese cuisine and Western cafe-style fare.

  • Twiice launches edible coffee cups

    Twiice launches edible coffee cups

    New Zealand-based online retailer Twiice has recently launched single-use coffee cups that are both biodegradable and edible.

    Twiice director Jamie Cashmore said it took four years to create the product and the company only felt ready to launch it to the public recently. They are now offering pre-orders on their website and have stocked one cafe, Freaky Cafe on Wakefield Street in Auckland.

    Plastic pollution has been a major problem worldwide for years. Tonnes of plastics are estimated to wind up in the ocean each year. A United Nations report has even identified this as a major global health risk.

    Twiice’s coffee cups avoid this waste issue by being compostable, meaning they degrade into soil within days. But Cashmore is hoping people will just eat them instead.

    “Every cup eaten is one saved from the landfill,” he said.

    The cups, which are made of a firm biscuit substance formulated by Cashmore and his wife Simone and his parents, taste like cookies and are baked in a way that sogginess is not a problem.

    “We have developed a method to make the cups over the last four years,” he said. “It’s this method that makes the cups able to take hot drinks.”

    The business is currently based in Auckland, but Cashmore said they are planning to branch out in a month or so.

    “We’ve only been open three weeks and are accepting pre-orders on our website,” he said.

    Cashmore said they can’t stock more coffee shops for another four weeks because they are still waiting for the packaging.

    “We are currently waiting on our wholesale packaging which should arrive in a month or so. Then we’ll be able to ship all over New Zealand.”

    Cashmore said he and his family started the business in 2015 and it took them four years to finish the product.

    “There’s a variety of things going on in the market around coffee cups, with a range of compostable, reusable (with a deposit), and now edible products becoming available in the market,” he said. “They are awesome products, but likely to be fairly niche for the moment.”

    Cashmore said the new cups could soon enter the mainstream and might help wean consumers off their plastic habit.

  • NZ dollar Rises

    NZ dollar Rises

    The New Zealand dollar lifted Thursday, trading at 65.39 US cents at 0800 in Wellington from 65.26 at 1700. The trade-weighted index was at 71.88 from 71.91.

    The kiwi was at 51.66 British pence from 51.96, at 58.19 euro cents from 58.32, at 70.63 yen from 70.71, and at 4.5096 Chinese yuan from 4.5064

  • Countdown partners with UK tech startup to tackle dietary requirements

    Countdown partners with UK tech startup to tackle dietary requirements

    Countdown-owner Woolworths Group has partnered with UK tech startup Spoon Guru to add new filtering options to its online shopping experience, allowing customers with food allergies or dietary and lifestyle restrictions to sort its products based on their needs.

    According to Woolworths general manager of digital experience Ananth Sarathy, the group is the first in New Zealand and Australia to partner with the startup.

    “The platform will blend our in-house digital and data capabilities with Spoon Guru’s world-leading machine learning and AI to derive rich and detailed product attributes for our customers,” Sarathy said.

    “It’s early days but the initial response from customers using the filters have been positive, with many shoppers using the feature to build lists to shop in-store as well as online.”

    The dietary indexing was rolled out initially in May, with up to 30,000 products now filterable based on consumer needs, such as gluten free, low fat, vegan and vegetarian.

    Spoon Guru aims to help consumers all over the world struggling to manage diets based due to health, lifestyle, and religious reasons.

    “The technology provides an innovative solution to a world-wide pain-point,” Spoon Guru co-founder and co-chief executive Markus Stripf said.

    “Sixty-four per cent of the world’s population is on some form of exclusion diet and whether this is due to allergy, intolerance or health and lifestyle choices, the demand for a more personalised approach to food shopping is clear.”

    Using proprietary tagging technology, Spoon Guru combines AI and algorithms with human expertise, indexing products based on certain values, making them more accessible and searchable on digital storefronts.

    Spoon Guru has partnered with other international retailers, such as Tesco, Jet and Albert Heijn, but Woolworths Group is its first partner in Australia and New Zealand.

    Spoon Guru’s partnership with Tesco began in November 2017, and has changed the way its consumers interact with its online channel – with certain search terms increasing in popularity, and some search terms seeing up to a 500 per cent increase in conversion.

    “It’s incredibly rewarding to have the opportunity to help millions of consumers around the world to find the right foods for their personal needs,” Stripf said.

    “Jet, Albert Heijn and Woolworths are all forward-thinking brands that share the same passion as Spoon Guru, making them the perfect partners for our business as we grow into a global solution.”

  • Apple will continue to dominate fast-growing smartwatch market

    Apple will continue to dominate fast-growing smartwatch market

    While the global smartphone market remains stagnant as groundbreaking foldable designs need more time to “stabilize” and 5G deployment is still too slow to make a difference, smartwatch sales continue to grow at an impressive pace around the world, pushing the entire wearable device industry forward.

    It should come as no surprise that Apple is projected to stay in the lead of the smartwatch market until at least 2023, well ahead of a pack of rivals with no standout performer in sight. The International Data Corporation (IDC) expects the Cupertino-based tech giant to rack up a 25.9 percent slice of a 131.6 million unit pie in four years, with the former number actually representing a major decline from the company’s latest estimated 35.8 percent share.

    But that’s mainly because significantly more smartwatches are forecasted to be shipped worldwide in the next few years than right now. Specifically, that 131.6 million score would surge from 91.8 million units in 2019, marking a compound annual growth rate (CAGR) of 9.4 percent. And believe it or not, a different category of the wearable industry is expected to thrive at an even faster pace.

    We’re talking about earwear, aka ear-worn devices, aka AirPods and other headphones endowed with smart features. A whopping 105 million of these bad boys could be sold worldwide in 2023, up from “only” 72 million units this year, making up 34.8 percent of the overall wearable market, up from 32.3

    What’s perhaps more interesting to keep an eye on is how smartwatches and ear-worn devices will expand and evolve their feature sets and capabilities. According to the IDC, more than half of the former group will support standalone cellular connectivity in 2023 to break free from smartphones, while the latter category should focus more on allowing consumers to “cope with hearing loss” and other similarly life-improving use cases in addition to just tracking health info and interacting with a voice assistant.

    Finally, it sounds like wristband sales have largely plateaued, with this year’s 54.2 million units merely expected to rise to 55 million in 2023. Shipments will especially decline in North America and Western Europe, where the vast majority of activity tracker owners are likely to upgrade to smartwatches.

  • Tesco Thailand Planning to Open 750 new Stores

    Tesco Thailand Planning to Open 750 new Stores

    Tesco Thailand is evaluating opening as many as 750 more convenience stores, which would expand its overall network by about 50 per cent.

    No timeline was revealed for the move, which is one of several strategic growth options being considered by the British-headquartered grocery retailer. Another is the development of a premium supermarket offer in the UK.

    Tesco currently operates 1583 stores in Thailand, a mixture of large-format hypermarkets and a growing network of small compact stores for local communities.

    In light of the company’s success in Thailand and neighbouring Malaysia, the company is reportedly considering options for expansion in other Asian markets including South Korea and China. A move into South Korea would be surprising given the company sold its Homeplus-bannered hypermarket operations there in 2015.

    Developing a stronger convenience-store network in Thailand – and potentially Malaysia – would make a lot of sense given consumers across the region are losing interest in hypermarkets as a format in favour of more frequent visits to smaller shops, as well as buying goods online.

    Tesco has told its investors that Thais are migrating from traditional markets to hypermarkets, supermarkets and convenience stores as the country develops.

    The potential store expansion was outlined at a Capital Markets Day presentation to analysts and investors on the company’s future direction.

  • Citi’s Retail Business Grows Despite Branch Cuts

    Citi’s Retail Business Grows Despite Branch Cuts

    Citi has closed hundreds of branches in Asia in recent years, shrinking its network from 600 to roughly 250, according to «Reuters.» Despite downsizing its physical network, Citi is benefitting from the increasing shift towards digital banking among retail banking customers.

    This (digital banking) has kind of evened the playing field for us because today, customers are online. We are no longer relying on having the number of branches to reach out to them, especially in a market like Singapore, said Charles Wong, Citibank Singapore’s head of retail banking.

    Last October, Citi rolled out a virtual remote engagement feature for Singapore clients to speak with relationship managers on demand using screen sharing and video capabilities. The following month, it revamped its Citi Mobile app to offer a cleaner user interface and new features such as a multi-currency wallet.

    The bank is also targeting to enable customers to open accounts with the bank digitally in the third quarter of this year. The aim is to enable all branch transactions to be carried out on the mobile app within the next two to three years.

    Citi’s bets to serve retail banking clients via its mobile app and online services in Singapore appear to be paying off – its first-quarter revenue this year was up about 10 percent from a year ago, even as its physical branches have been cut back from 18 to 15 last year.

    Digital acquisitions of retail banking customers grew 20 percent in Q1 from the year-ago quarter, said Wong. «In terms of how we generate interest and leads in the digital world through digital partners, versus generating leads through the traditional marketing channels, that has come up significantly as well,» he added.

  • Wu Pao Chun Bakery outlet opens in Singapore

    Wu Pao Chun Bakery outlet opens in Singapore

    Taiwanese bakery Wu Pao Chun has opened first Singapore outlet, at Capitol Piazza.

    Operated by a joint venture between BreadTalk Group and Wu Pao Chun, the bakery imports the same ingredients from its home base and sells around 60 products, including more than 10 regionally inspired new flavours, such as Coffee-C, Hainanese Chicken Fun, green curry bun Sawadee, tom-yum flavoured bun TomYummy, and kaya-filled soft French bun Kaya Kebaya.

    The Singapore store’s baking staff had to undergo six months of professional training in Taiwan.

    “Through my team’s close collaboration with BreadTalk Group’s research and development team, we created new flavours to pay tribute to Singapore’s vibrant hawker-food culture,” said Wu Pao Chun.

    “Coupled with BreadTalk Group’s strengths in brand development and store expansion, I believe that we can complement each other perfectly, to create a winning formula to bring the authentic Wu Pao Chun Bakery experience to consumers in Singapore,” said George Quek, founder and chairman of BreadTalk.

    The partnership opened two outlets in Shanghai last March.

    Operated by a joint venture between BreadTalk Group and Wu Pao Chun, the bakery imports the same ingredients from its home base and sells around 60 products, including more than 10 regionally inspired new flavours, such as Coffee-C, Hainanese Chicken Fun, green curry bun Sawadee, tom-yum flavoured bun TomYummy, and kaya-filled soft French bun Kaya Kebaya.

  • Dark mode starts showing up in Gmail for Android

    Dark mode starts showing up in Gmail for Android

    Gmail is one of the not so many Google apps that hasn’t yet received a proper dark mode. Meanwhile, Drive, Keep and Google’s app have all received the highly-anticipated dark theme so that everyone can enjoy it.

    Well, it looks like Google is working hard to make Gmail users happy as well. The long overdue dark mode is starting to show up in Gmail for Android. Unfortunately, it’s not yet correctly implemented and lacks a toggle that would allow users to disable or enable it.

    The dark mode seems to be available in settings only for the time being and pops up randomly whenever it wants. This is more of an indication that Google is close to nailing it down rather than an official release, but it’s what we have at the moment to keep you hyped.

    Gmail is probably one of the most popular Google apps for Android devices, so it’s kind of a bummer that the Mountain View company didn’t think that it should implement a dark theme yet, while other less used apps have been treated with a dark mode a long time ago.

    Apparently, the dark mode appears in Gmail v2019.06.09, so if you have this specific version installed on your Android smartphone, you might sporadically enjoy the new implementation of dark mode, at least until a full-fledged version will be released.

  • Japanese tax-free store operator Laox Expanding in China

    Japanese tax-free store operator Laox Expanding in China

    Japanese tax-free store operator Laox plans to raise US$94 million to expand its activities in China and boost its e-commerce footprint.

    The company will issue shares to Granda Galaxy (a wholly-owned subsidiary of Suning Appliance Group), and Global Worker (a wholly-owned subsidiary of Chuben Sangyo).

    Once the funds are in the bank, Laox will further increase its investment in the Chinese market and expand its e-commerce business worldwide. Since entering the Chinese market in 2011, Laox has introduced high-quality Japanese goods and services to China through Suning’s online and offline platforms and its Tmall flagship store. In the future, Laox aims to become one of the largest suppliers of “Made-in-Japan” goods to better serve more Chinese local consumers, and plans to promote more quality products and consumption experience to other countries and regions through the Belt and Road Initiative.

    Suning believes Laox will further strengthen its close cooperation with the company in overseas purchase, commodity procurement, marketing and logistics services, thus increasing the Suning’s international influence and attracting more customers who are looking for better-quality goods.

    By the end of last year, Laox had 38 retail stores in the Japanese market, which had attracted nearly 2.5 million shop visitors in the year and achieved annual sales of about $1.12 billion.

  • Lazada brand refreshed with New Slogan and Tagline

    Lazada brand refreshed with New Slogan and Tagline

    Southeast Asian e-commerce platform Lazada has launched a new brand campaign – Go Where Your Heart Beats.

    This is the first refresh of the Lazada brand in five years, representing an attempt to elevate the role of the company beyond a transactional shopping platform to a “lifestyle destination”. The move is underpinned by the brand’s “shoppertainment” strategy to enhance the shopper experience, its seller empowerment efforts and ongoing engagements with local community segments.

    The campaign kicked off yesterday with a series of films following the personal journeys of three individuals made possible through Lazada, and introduced the firm’s new brand identity that reflects a more youthful, energetic and dynamic look and feel. It features a new heart logomark, typeface and new palette of Lazada colours.

    “As this region’s e-commerce pioneer, we first introduced Lazada in Southeast Asia to provide effortless shopping online,” said Lazada Group CEO Pierre Poignant. “Seven years on, we are the e-commerce leader that aims to serve 300 million customers by 2030.

    “We are elevating the role of Lazada beyond just a transactional shopping platform, to a lifestyle destination that can enable and progress hopes, dreams and desires – whether you’re a seller or a shopper.”

    The new Lazada brand identity was developed by Superunion Singapore and the accompanying campaign was conceptualised and developed by Wunderman Thompson Singapore.

  • City Chain parent records another loss

    City Chain parent records another loss

    Same-store sales by watch retailer City Chain improved last year – but parent Stelux Holdings still recorded a loss of HK$34.6 million (US$4.4 million).

    That deficit would have been a lot higher but for the one-off gain of $111.8 million ($15.2 million) from the sale of the company’s optical business in June last year. The company says without the gain, and various other one-off adjustments, the company would have lost $117.5 million ($15 million). However, both figures were lower than the previous year’s loss of $123.7 million. On the positive side, inventory fell 16.6 per cent to $559.8 million ($71.7 million) as of March 31.

    Group turnover for the last financial year was down 3.4 per cent to $1.458 billion ($186.8 million).

    The City Chain Group operates around 220 stores in Hong Kong, Macau, Mainland China, Singapore, Thailand and Malaysia together with on-line stores under the City Chain and Solvil et

    Titus brands. It also has exclusive rights to the Seiko and Grand Seiko watch brands in Hong Kong, Singapore and Malaysia.

    Stelux International sold its Optical 88, Egg and Thong Sia Optical businesses last year for $400 million ($51.2 million). The purchaser was an entity controlled by Stelux CEO and chairman Joseph CC Wong, also known as Chumphol Kanjanapas.

    Wong said the company achieved same-store sales growth and profit in the first half of the financial year thanks to a refresh of the City Chain branding and house brand portfolio, store closures and cost reductions. However this was undermined in the second half as the trade dispute between China and the US intensified, Renminbi remained weak, tourist and domestic spending in regions where the company operates slowed down and consumer sentiment took a dive.

    For the full year, City Chain’s turnover fell 5 per cent to $1.167 billion ($149.5 million) as its store network reduced by 13 per cent.

    Turnover at City Chain’s Greater China business fell by 6.5 per cent, with a 19 per cent reduction in store numbers. Pre-tax loss there grew from $53 million ($6.8 million) last year to $98.9 million ($12.7 million) this year.

    “Despite the challenging operating environments in the second half, year-on-year same-store sales in Hong Kong and Macau remained stable,” said Wong. Operating costs fell by 9.8 per cent.

    Despite a generally weaker market environment, City Chain’s operations in Southeast Asia reported an increase in sales per shop of 8.9 per cent, with turnover remaining relatively stable, despite a 5.4 per cent reduction in the store network. However currency depreciation against a strong Hong Kong dollar say pre-tax earnings down from $4.2 million ($538,000) last year to just $800,000 ($102,000) this year. Excluding exchange losses the result was $3.4 million .

    Wholesale division turnover (including Seiko) grew 3.5 per cent to $291.2 million ($37.3 million) and together with improved operational efficiencies contributed to a profit of $40.1 million, a substantial improvement on the previous year’s loss of $4.6 million.

    Wong says that while uncertainties surround the completion of a trade deal between China and the US, retail sentiment is likely to remain subdued for the remainder of the 2020 year.

    “Refreshment of stores will continue and capital expenditures will be prudently managed.

    However, as part of the group’s long-term strategy to improve its competitiveness to adapt to changes in the consumer landscape, the group has prioritised investment in infrastructure and brand development to enhance customer interaction through omni channels so as to improve synergies between the online and offline businesses of the City Chain Group.”