Retail News CRM

Author: Mei Ling Tan

  • AirAsia Launches New Ad Campaign “AirAsia: Always Making Every Moment Matter” Reinforcing On-Time Commitment

    AirAsia Launches New Ad Campaign “AirAsia: Always Making Every Moment Matter” Reinforcing On-Time Commitment

    Thai AirAsia has recently launched a fresh advertising initiative titled “AirAsia: Always Making Every Moment Matter”. This strategic move aligns perfectly with the arrival of the peak holiday period. The campaign emphasizes the airline’s unwavering dedication not only to timely departures and arrivals, but also to optimizing every single moment of their patrons’ travels. This optimization is achieved through well-planned flight timings, multiple schedules, and a broad network of routes, which all collectively contribute to an uninterrupted and enjoyable journey.

    AirAsia’s Commitment

    Tansita Akrarittipirom, the Director of Commercial at Thai AirAsia, discussed the surge in travel demand domestically and overseas as the year draws to a close. Akrarittipirom explained that the new ad campaign serves as a reminder of their brand’s solid assurance: the company doesn’t merely strive for timeliness, rather, they aim to make every instant of the journey remarkable.

    Akrarittipirom stated, “From the moment of planning to departure, due to the country’s extensive domestic route network and numerous international routes, to arrival, we aim to provide our guests with options that best suit their needs. We aspire to provide a service on board that leaves a lasting positive impression, highlighting our dedication to making every moment truly outstanding as a way of expressing gratitude to our guests for their faith in us.”

    The Campaign’s Message

    The campaign revolves around the narrative of a passenger who travels home on an AirAsia flight and ends up in a fervent disagreement with her boyfriend upon her return. He abruptly instructs her to “go wherever you want.” The passenger takes this as a cue to embark on a new journey of self-discovery, prompted by her flight’s perfectly timed arrival. With AirAsia accompanying her, she rediscovers her independence and creates unforgettable moments throughout her journey.

    Questions & Answers

    What is the key message of Thai AirAsia’s new advertising campaign?
    The main message of the campaign is AirAsia’s commitment to making every moment of the journey remarkable for its passengers, not just ensuring punctuality.

    What does AirAsia aim to provide to its guests according to Tansita Akrarittipirom?
    According to Akrarittipirom, AirAsia aims to provide options that best suit their guests’ needs, from planning through to arrival. Moreover, they aim to deliver a service that leaves a lasting positive impression.

    What is the story featured in the campaign?
    The campaign features the story of a passenger who ends up in a disagreement with her boyfriend upon returning home on an AirAsia flight. This conflict leads her to embark on a new journey of self-discovery, facilitated by AirAsia’s seamless travel experience.

  • Us Spirit Exports Plunge Amid Rising Trade Tensions, Major Markets Show Sharp Decline

    Us Spirit Exports Plunge Amid Rising Trade Tensions, Major Markets Show Sharp Decline

    The Distilled Spirits Council of the United States (DISCUS) has reported that the nation’s spirit exports saw a 9% decrease in the second quarter. The organization indicated that this marked a sharp downturn from the solid export performance recorded in 2024. The major markets that experienced steep falls include the European Union, Canada, Britain, and Japan, which collectively contribute to 70% of the total export value. DISCUS, a trade association representing leading spirit producers such as Pernod Ricard, maker of Jameson Irish whiskey, and Brown-Forman, producer of Jack Daniel’s, attributed the slump to increasing trade tensions.

    Significant Market Drops

    Canada recorded the highest decline, with US spirit exports plummeting 85% to less than $10 million in the second quarter. The majority of Canadian provinces maintain a ban on American spirits in their stores, a measure implemented in response to US tariffs targeting Canada. However, Canada lifted retaliatory tariffs in September.

    Meanwhile, other significant markets also experienced drops. Exports to the EU, the industry’s largest market, declined 12% to $290.3 million, while shipments to Britain decreased 29% to $26.9 million. Exports to Japan also fell 23% to $21.4 million.

    Industry Concerns

    “There’s a growing concern that our international customers are increasingly opting for domestically-produced spirits or imports from countries other than the US, signalling a shift away from our great American spirits brands,” commented DISCUS President Chris Swonger.

    Swonger’s statement reflects wider apprehensions in the consumer goods industry about rising anti-American sentiment in the wake of the extensive tariff regime and other policies pursued by the US government.

    Reports have also suggested that this export slump coincides with American whiskey producers struggling with slowing domestic sales and historically high inventory levels.

    Call for Tariff Revisions

    Swonger emphasized the interconnectedness of the spirits sector, implying that US tariffs impact the industry as a whole. He appealed to the administration to focus on reestablishing zero-for-zero tariffs with trading partners.

    Questions & Answers

    What was the percentage drop in US spirit exports in the second quarter?
    There was a 9% decrease in US spirit exports.

    Which country recorded the most dramatic fall in US spirit exports?
    Canada recorded the most dramatic fall with an 85% decrease in US spirit exports.

    What are some of the challenges faced by American whiskey producers?
    American whiskey producers are facing challenges such as slowing domestic sales and record-high inventory levels.

  • Ferrero Partners With Paramount: Paw Patrol Meets Kinder Surprise In Phygital Play Innovation

    Ferrero Partners With Paramount: Paw Patrol Meets Kinder Surprise In Phygital Play Innovation

    Ferrero’s Kinder Surprise has embarked on a collaboration with Paramount to introduce a new chocolate egg range that carries a Paw Patrol theme.

    An Exciting Partnership

    In every chocolate egg, a toy inspired by one of the eight characters from Spin Master’s preschool series, Paw Patrol, can be found. The characters include favorites such as Chase, Marshall, Skye, and Everest.

    The collaboration also incorporates the use of the Applaydu app. This app provides children with the opportunity to access an augmented reality experience which brings the collectible toys from the Kinder Surprise eggs to life. This combination of physical and digital play – or ‘phygital’ play – adds an extra layer of interactive fun to the experience.

    A Magical Combination

    Antony Foulet, the marketing manager of Kinder ANZ, has expressed excitement about the collaboration. He remarked that Paw Patrol is a favorite among families with young children. By merging the delicious Kinder chocolate with the adventurous spirit of Paw Patrol, the partnership is bound to create magical moments that will inspire curiosity, imagination, and play.

    The Paw Patrol-themed Kinder chocolate eggs are available in major grocery and convenience stores throughout the country. Each egg retails at a recommended price of $2.80.

    Questions & Answers

    Which characters from the Paw Patrol series are included in the Kinder Surprise eggs?
    The Kinder Surprise eggs contain toys inspired by eight characters from the series, including popular characters Chase, Marshall, Skye, and Everest.

    What unique feature does the collaboration offer through the Applaydu app?
    The collaboration offers an augmented reality experience through the Applaydu app that brings the toys found in the Kinder Surprise eggs to life, creating a ‘phygital’ play experience.

    Where can consumers purchase the Paw Patrol-themed Kinder Surprise eggs?
    The Paw Patrol-themed Kinder Surprise eggs are available in major grocery and convenience stores nationwide.

  • Coca-Cola closer to sale of Costa Coffee – reports

    Coca-Cola closer to sale of Costa Coffee – reports

    The Coca-Cola Company is said to have received a bid from Bain Capital’s Special Situations division for its well-known café chain, Costa Coffee. Established in London in 1971 by brothers Bruno and Sergio Costa, the business started as a wholesale operation providing roasted coffee. The coffee chain caught the attention of Whitbread, which acquired the business in 1995. Later, in 2018, Costa Coffee was sold to The Coca-Cola Company for roughly £3.9 billion, equivalent to approximately US$5.1 billion at the time of the transaction.

    Bain Capital’s Bid

    The Special Situations unit of Bain Capital, which has previously invested in British bakery and café chain Gail’s as well as restaurant chain PizzaExpress, has proposed an initial bid for the UK-based coffee chain. Besides Bain, private equity firm TDR Capital has also expressed interest in the deal.

    Costa Coffee’s Global Presence

    Costa Coffee has grown significantly since its establishment, expanding its presence to over 50 countries. It currently maintains more than 2700 stores across the UK and Ireland and operates in more than 1300 locations in other global markets.

    Challenges Amidst the Pandemic

    Despite its global reach and popularity, Costa Coffee has grappled with increasing costs and a decline in consumer spending due to the Covid-19 pandemic. The café chain reported an annual loss of £13.8 million and revenues of £1.2 billion in 2023.

    Bain Capital’s Recent Acquisitions

    Bain Capital has a history of acquiring food and beverage establishments. For instance, the firm purchased the restaurant franchise growth platform Sizzling Platter in July, which operates several well-known brands such as Little Caesars, Wingstop, and Dunkin’.

    Questions & Answers

    Who initially founded Costa Coffee and when was it established?
    Costa Coffee was established by brothers Bruno and Sergio Costa in London in 1971.

    Who submitted a bid for Costa Coffee?
    The Special Situations unit of Bain Capital has reportedly submitted a bid for Costa Coffee.

    What financial impact did the Covid-19 pandemic have on Costa Coffee?
    Due to the pandemic, Costa Coffee has faced a decline in consumer spending and rising costs, resulting in an annual loss of £13.8 million in 2023.

  • Siam Paragon Ascends As Luxury Watch Destination Following Successful Bangkok Watch Week 2025

    Siam Paragon Ascends As Luxury Watch Destination Following Successful Bangkok Watch Week 2025

    The renowned Siam Paragon, positioned at the heart of Bangkok, Thailand, solidified its reputation as the leading destination for luxury watches following the enormous success of Siam Paragon Bangkok Watch Week 2025.

    Founders, proprietors, and top-tier executives of globally recognized watch houses journeyed to Bangkok for the six-day event, which attracted a large population of affluent individuals, discerning collectors, and watch aficionados from Thailand and across the globe.

    A Premier Luxury Watch Event

    “Siam Paragon Bangkok Watch Week 2025 achieved remarkable success as the inaugural watch festival of its kind in Southeast Asia,” stated Thanaporn Tantiyanon, MD of Siam Paragon’s business unit. “This event’s triumph proves that today’s market is seeking more than mere transactions. It’s about crafting unique moments and extraordinary experiences, which is exactly what Siam Paragon Bangkok Watch Week 2025 offered both brands and participants.”

    The event, which took place from September 23 to 28 at Siam Paragon, brought together over 30 of the world’s most distinguished luxury watch brands, including A Lange & Söhne, Bianchet, Bulgari, Breitling, Bovet, Boucheron, Cartier, Chopard, Franck Muller, Grand Seiko, Girard-Perregaux, H Moser & Cie, Hublot, IWC Schaffhausen, Jaeger-LeCoultre, Jaquet Droz, Laurent Ferrier, Louis Erard, Omega, Panerai, Piaget, Tag Heuer, Tiffany & Co, Van Cleef & Arpels, Ulysse Nardin, Vacheron Constantin, and Zenith.

    Expert Insights

    In the array of experts present, Wei Koh, a globally recognized authority in the watchmaking industry, stood out as a significative figure. The founder and editor of Revolution magazine, Koh regaled audiences with his personal journey and innovative insights on timepiece creation during The Symposium, which featured presentations from executives of prominent watch Maisons.

    Tantiyanon noted that the event marked a historic moment as the most prestigious and wide-ranging watch festival ever hosted in Southeast Asia. It attracted a variety of audiences, including collectors, investors, brands, maisons, and passionate enthusiasts. With its positioning as the region’s sole horology event set to become a regular feature on the international watch calendar, Siam Paragon Bangkok Watch Week 2025 set itself apart.

    A Showcase of Exceptional Timepieces

    The Siam Paragon Bangkok Watch Week 2025 captivated enthusiasts with The Exhibition, a unique display of prized timepieces valued at over THB 1 billion (US$31 million). The collection showcased more than 15 watches, featuring gems like the Patek Philippe Calatrava Salmon Dial, circa 1944, and the Audemars Piguet Master02, limited to only 250 pieces worldwide. The Bvlgari Fenice Octo Roma Secret, a unique masterpiece valued at over THB 23 million ($712,000), was a standout piece.

    The event also provided a prime platform for global and regional launches of remarkable timepieces from leading Maisons. Chopard unveiled the LUC XPS Urushi Naga Limited Edition, Louis Erard introduced the Le Régulateur Louis Erard x Vianney Halter Thailand Edition, and Grand Seiko presented the Spring Drive UFA Violet Dawn, among others.

    Questions & Answers

    What was the significance of Siam Paragon Bangkok Watch Week 2025?
    Siam Paragon Bangkok Watch Week 2025 was a historic event. It was the first watch festival of its kind in Southeast Asia, attracting watch enthusiasts, high-net-worth individuals, and industry experts globally.

    What brands were present at the event?
    The event brought together over 30 of the world’s most prestigious luxury watch brands. These included globally recognized names like Bulgari, Cartier, Jaeger-LeCoultre, Omega, Tiffany & Co, and many others.

    What unique features did the festival offer?
    The festival offered enthusiasts The Experience, where they could explore innovative creations and exclusive activities presented by world-renowned brands. The Exhibition, a showcase of exceptional timepieces valued at over THB 1 billion (US$31 million), was another key feature of the event.

  • Gold’s Gym Partners With Img Licensing To Launch Branded Consumer Products Globally

    Gold’s Gym Partners With Img Licensing To Launch Branded Consumer Products Globally

    Gold’s Gym, a long-standing name in the fitness industry, is expanding its horizons beyond its health centers. The company has entered into an exclusive multi-year agreement with IMG Licensing, marking a significant move towards the introduction of branded consumer products on a global scale.

    Sven Thierhoff, Vice President at IMG Licensing, expressed his excitement about the venture. He referred to Gold’s Gym as a legacy fitness brand, and together, they have ambitious plans to deliver high-quality, sustainable products and experiences that will further consolidate Gold’s Gym’s reputation as a trusted pioneer in serious training and fitness culture.

    This strategic move will propel the 60-year-old fitness brand into new markets, such as nutrition and supplements, footwear, travel gear, and sports and leisure goods. This will also lead to an expansion of their existing range of apparel and fashion items.

    Danny Waggoner, CEO of Gold’s Gym, commented on the partnership with IMG. He emphasized that the collaboration allowed them to extend their philosophy from the confines of the physical fitness center into products and experiences. The goal is to inspire people to lead healthier and stronger lives every day.

    Questions & Answers

    What is the primary aim of Gold’s Gym’s partnership with IMG Licensing?
    The primary aim of the partnership is to roll out branded consumer products worldwide.

    What new markets will Gold’s Gym enter with this expansion?
    With this expansion, Gold’s Gym will be entering new markets, including nutrition and supplements, footwear, travel gear, and sports and leisure goods, while also broadening their existing apparel and fashion lines.

    How does the CEO of Gold’s Gym, Danny Waggoner, view this partnership?
    Danny Waggoner views this partnership as an opportunity to extend their philosophy beyond the physical gym, inspiring people to live healthier and stronger lives every day through their products and experiences.

  • Highsnobiety Shifts Focus From E-commerce To Cultural Influence; Overhaul Impacts 50 Roles, Transforms Flagship Store

    Highsnobiety Shifts Focus From E-commerce To Cultural Influence; Overhaul Impacts 50 Roles, Transforms Flagship Store

    Berlin-based platform Highsnobiety is set to halt its e-commerce operations by the end of the current year in a strategic pivot towards its foundational publishing and cultural agency operations.

    Restructuring and Refocusing

    As part of a larger restructuring process within the company, about 50 roles across the retail and associated departments are anticipated to be impacted. Highsnobiety is taking measures to ensure that the employees affected by this decision are given adequate support throughout the transition period.

    Notably, this overhaul will also affect the brand’s flagship store, situated on Berlin’s Unter den Linden Boulevard. Having been opened just last year, the store is slated to undergo a significant transformation. The space will be repurposed into a hub for brand collaborations, activations, and temporary pop-up experiences.

    From Digital Publication to E-Commerce

    Highsnobiety was originally established as a digital publication focusing on youth culture and the streetwear segment. In an attempt to enrich its editorial content, the company ventured into e-commerce in 2019 by launching a platform that offered a curated selection of fashion and lifestyle products. This included collaborations with several prominent brands.

    However, upon reflection, the company has concluded that it can make its most meaningful long-term contributions by influencing culture, rather than running a third-party retail model.

    Shaping Culture

    David Fischer, the founder and CEO of Highsnobiety, reflected on the ethos of the company. He emphasized that Highsnobiety has always aimed to help its community understand emerging trends and aid brands in gaining credibility with relevant audiences.

    In the last half a decade, Highsnobiety has successfully created cultural moments that have extended far beyond the realm of traditional publishing. Fischer expressed that looking forward, the company’s focus and efforts will be squarely directed at continuing this cultural influence.

    Questions & Answers

    What changes is Highsnobiety making?
    Highsnobiety is terminating its e-commerce operations by the end of the year and refocusing on its original publishing and cultural agency operations.

    What is the impact of this decision on the company’s employees?
    Approximately 50 roles related to retail and associated departments are expected to be affected. However, Highsnobiety is working to provide ample support to the affected employees throughout the transition.

    How is Highsnobiety’s flagship store on Berlin’s Unter den Linden Boulevard being restructured?
    The flagship store will be transformed into a space for brand activations, collaborations, and temporary pop-up experiences.

  • True Protein Revamps Electrolyte Formula: Introduces New Flavours, Convenient Packaging

    True Protein Revamps Electrolyte Formula: Introduces New Flavours, Convenient Packaging

    True Protein, a leading health and wellness brand, is set to revamp its True Electrolyte Formula. The refreshed product will sport a fresh look alongside the introduction of two exciting new flavours – strawberry and blueberry. Additionally, the company will offer the formula in convenient single-sachet travel packs, making it ideal for customers on the go.

    The True Electrolyte Formula is a unique blend of sodium, potassium, and magnesium. True Protein asserts that this concoction has been meticulously formulated based on scientific research. The purpose of this blend is to restore essential minerals in the body and promote optimal hydration.

    True Protein emerged from the vision of its founder, Ben Kierath. On returning to Australia from the UK, Kierath spotted a gap in the market for pure, science-backed supplements that were locally sourced and devoid of unnecessary fillers or artificial ingredients.

    “We set out with a mission to inspire a world of healthier people,” Kierath stated, emphasizing the brand’s commitment to creating clean, science-backed products free from artificial and unnecessary additives.

    True Protein’s products are fully certified by Human and Supplement Testing Australia (HASTA), reflecting the company’s dedication to using only clean, natural ingredients in its products.

    Questions & Answers

    What is the True Electrolyte Formula?

    The True Electrolyte Formula is a unique blend of sodium, potassium, and magnesium that is intended to replenish essential minerals in the body and promote hydration.

    Who is the founder of True Protein?

    True Protein was founded by Ben Kierath, who identified a gap in the market for clean, science-backed, locally sourced supplements.

    What certification does True Protein hold?

    True Protein’s products are fully certified by Human and Supplement Testing Australia (HASTA), demonstrating the company’s commitment to using only pure, natural ingredients.

  • Style Theory Shuts Down: High Operational Costs, Investor Departure Mark End Of Fashion Rental Platform

    Style Theory Shuts Down: High Operational Costs, Investor Departure Mark End Of Fashion Rental Platform

    Style Theory, a Singapore-based online clothing rental platform, has recently ceased operations due to increasing operational costs and the departure of its key investors.

    Established in 2016, Style Theory functioned as an online rental platform that operated on a subscription basis. For monthly fees ranging from $89 to $149, it provided its customers with access to designer clothing and fashionable accessories via its proprietary app.

    The company announced on its online platform that it discontinued its subscription service as of September 30. All related services including rental, delivery, membership, support among others, were also discontinued. Customers were alerted that unused points would not be refunded and they could retain any rented items indefinitely.

    The firm will go into liquidation, and those owed money will be classified as creditors. The economic climate, which the company describes as increasingly challenging, along with rising costs and unforeseen circumstances, including the withdrawal of key investors, were cited as the main factors behind this decision.

    Style Theory was supported by notable investors including Alpha JWC Ventures, Quest Ventures, The Paradise Group, and SoftBank Ventures Asia.

    The decision to shut down was not taken lightly, as stated by the founders. The main mission of Style Theory, since its inception, was to make fashion more sustainable, accessible, and circular. The unexpected discontinuation of services is regrettable, and the company sincerely apologizes for any disappointment caused. The founders assured that every possible alternative was considered before reaching this conclusion.

    This closure follows the shut down of the company’s operations in Indonesia in June. The company stated at that time that it wanted to concentrate its resources on strengthening its foundations in Singapore and Hong Kong.

    Questions & Answers

    Why has Style Theory ceased operations?
    Style Theory has ceased operations due to escalating operational costs and the departure of key investors.

    What happens to the customers who have unused points?
    Customers were informed that their unused points would not be refundable. They can, however, keep any items they have currently rented indefinitely.

    What was the primary mission of Style Theory?
    The primary mission of Style Theory was to make fashion more sustainable, accessible, and circular. The company aimed to achieve this through its online rental platform.

  • Reebok Unveils Playstation Inspired Footwear Collection To Mark Console’s 30th Anniversary

    Reebok Unveils Playstation Inspired Footwear Collection To Mark Console’s 30th Anniversary

    In commemoration of PlayStation’s 30th anniversary, Reebok has crafted an exclusive footwear collection in collaboration with Sony Interactive Entertainment. The Reebok x PlayStation collection, which boasts three distinctive sneakers, is a tribute to the gaming console’s founding regions: Japan, the United States, and the United Kingdom.

    Elements of Gaming Captured in Footwear Design

    The footwear line is steeped in nostalgic design elements that evoke the first PlayStation console. The nostalgic grey palette, vintage logos, and button-style accents capture the spirit of the console’s launch era. Each sneaker model is linked to a specific founding region, with unique designs and features that pay homage to these locations.

    The InstaPump Fury 94, priced at US$251, is associated with Japan. It incorporates memory card tongue labels, a “Press Play” pump ball, and discreet text that indicates Japan’s PlayStation launch date of December 3, 1994.

    The US model, Pump Omni Zone II, retailing for US$220, features a PlayStation-colored pump ball, alternative laces with metal tips, graphics inspired by memory cards, and a hidden note of the console’s US launch date, September 9, 1995.

    Lastly, the UK-version Workout Plus, priced at US$176, flaunts PlayStation’s circle, triangle, and square button motifs, as well as subtle text marking the UK launch date of September 29, 1995.

    A “Time Machine” Collection

    Mubi Ali, the global senior product marketing manager at Reebok, described the collection as a “time machine.” Ali elaborated on the nostalgia-driven inspiration behind the collection, stating, “It’s for the after-school music TV kids: Grunge in their headphones, wheels at their feet, and a dial-up world that feels wide open. We’ve brought those memories to life in every stitch, lace, and pump.”

    The collection, launching this month, will be available in limited quantities through select retailers in each of the represented markets.

    Questions & Answers

    What is the inspiration behind the Reebok x PlayStation collection?
    The collection is designed to celebrate PlayStation’s 30th anniversary and is inspired by the console’s launch-era aesthetic and its three founding regions: Japan, the US, and the UK.

    What are some of the unique features of the sneakers in this collection?
    Each sneaker model incorporates design elements such as a grey palette, vintage logos, button-style accents, and region-specific features. These include PlayStation-colored pump balls, memory card tongue labels, and hidden launch dates.

    When and where will the Reebok x PlayStation collection be available?
    The collection will launch this month and will be available in limited quantities through select retailers in Japan, the United States, and the United Kingdom.

  • AS Watson Group Appoints Donna Poon As New Managing Director Of Watsons Hong Kong

    AS Watson Group Appoints Donna Poon As New Managing Director Of Watsons Hong Kong

    AS Watson Group, a leading international health and beauty retailer, has announced the appointment of Donna Poon as Managing Director of Watsons Hong Kong, effective from November 1.

    Proven Leadership

    Currently serving as Trading Director, Poon brings to her new role more than twenty years of leadership experience within the Fast-Moving Consumer Goods (FMCG) and retail sectors in Hong Kong. Her extensive market knowledge and established success record are expected to spearhead Watsons Hong Kong into its upcoming growth phase.

    Clarice Au, the CEO of Retail Hong Kong for AS Watson Group, expressed confidence in Poon’s potential to lead the company’s growth. She stated, “Her deep market expertise and proven track record will be instrumental in leading Watsons Hong Kong into its next phase of growth.”

    Leadership Transition

    The current Managing Director, Samuel Lee, will be relinquishing his role due to personal circumstances. However, Lee will continue to contribute as a business advisor, providing support to the company until the end of December this year.

    Au extended her gratitude towards Lee for his years of committed leadership within the Group. She also warmly welcomed Poon into her new role.

    Questions & Answers

    Who has been appointed as the new Managing Director of Watsons Hong Kong?
    Donna Poon has been appointed as the new Managing Director of Watsons Hong Kong, with her term beginning on November 1.

    What previous roles has Donna Poon held within the industry?
    Poon has over two decades of leadership experience in the FMCG and retail sectors in Hong Kong, and she currently serves as Trading Director.

    What will be Samuel Lee’s role in the company post his term as Managing Director?
    After stepping down from his role as Managing Director, Samuel Lee will serve as a business advisor to support the company until the end of December.

  • Matthew Ives Named New Ceo Of British Luxury Fashion Retailer Dunhill

    Matthew Ives Named New Ceo Of British Luxury Fashion Retailer Dunhill

    Matthew Ives has been announced as the new Chief Executive Officer (CEO) for Dunhill, a renowned men’s luxury fashion retailer based in Britain. Ives’ appointment is set to take effect from October 13 and he will be reporting directly to Phillipe Fortunato, CEO of Richemont’s fashion and accessories maisons.

    Upon his appointment, Ives expressed his excitement about joining the Dunhill team and working closely with its Creative Director, Simon Holloway. He emphasized his commitment to strengthening Dunhill’s position as a premier British masculine luxury maison.

    Ives brings a wealth of experience in the luxury industry to his new role at Dunhill. He has spent a decade in senior leadership positions at Cartier and Van Cleef & Arpels, both under the Richemont umbrella. Just before his appointment as Dunhill’s CEO, Ives served as the Senior Vice President and Chief Creative Officer at De Beers in London for three years.

    Fortunato expressed confidence in Ives’ ability to lead the company due to his extensive industry knowledge and familiarity with Richemont. He believes that Ives will play a critical role in guiding Dunhill into its next phase of growth.

    In addition to announcing the new CEO, Fortunato took the opportunity to extend his heartfelt appreciation to Andrew Holmes. As the Chief Operating Officer and Chief Financial Officer of Dunhill, Holmes had been serving as the interim CEO since early 2024.

    Questions & Answers

    What is Matthew Ives’ new role at Dunhill?
    Matthew Ives has been appointed as the new CEO of Dunhill, a British luxury men’s fashion retailer.

    What is Ives’ background in the luxury industry?
    Ives brings a decade’s worth of experience from senior leadership roles at Cartier and Van Cleef & Arpels, both under the Richemont umbrella. He also spent three years as the Senior Vice President and Chief Creative Officer at De Beers in London.

    Who has been thanked for serving as the interim CEO of Dunhill?
    Phillipe Fortunato, CEO of Richemont’s fashion and accessories maisons, has thanked Andrew Holmes, the COO and CFO of Dunhill, for serving as the interim CEO since early 2024.

  • Chagee Unveils World’s Largest Flagship Store In Hong Kong, Reinforces Commitment To Authentic Tea Culture

    Chagee Unveils World’s Largest Flagship Store In Hong Kong, Reinforces Commitment To Authentic Tea Culture

    Chagee, a popular Chinese tea chain, has recently launched its biggest global flagship store on Lee Tung Street in Wan Chai. This marks the seventh establishment for the brand in Hong Kong.

    Spacious and Multifunctional Flagship Store

    The new flagship store boasts an impressive 11,000 square feet of space, spread over two levels. The innovative double-storey design of the store blends retail shopping with cultural and social spaces, positioning it as a hub for both business and culture.

    A Unique Tea Experience

    Chagee stands out in the tea market through its luxury-leaning, minimalist brand identity. The brand is recognized for its commitment to using real tea leaves, fresh milk, and foregoing artificial sweeteners in its products. Their menu offers a contemporary spin on traditional teas, featuring such unique offerings as cream-topped Oolong tea.

    Confidence in Future Growth

    Rex Ho, General Manager for Hong Kong and Macau, expressed a strong belief in the brand’s potential for growth within the Hong Kong market. He stated, “We are optimistic, and we see Hong Kong as a platform for international cultural exchange. This city can help Chagee share the beauty of tea culture with a global audience.”

    With this belief in mind, the decision was taken to establish the world’s largest Chagee store in Hong Kong. Ho affirmed that the company will continue to invest resources to support the evolution and innovation of tea culture in the area.

    Chagee has shown considerable growth since it first entered the Hong Kong market last year. After expanding to seven stores in the city, the brand has plans to open at least 10 more outlets to accelerate its local expansion.

    Global Presence

    On a global scale, Chagee has a strong presence with over 7,000 stores spread across various markets including China, Malaysia, Singapore, Thailand, the Philippines, and the United States.

    Questions & Answers

    What sets Chagee apart from other tea chains?
    Chagee differentiates itself through a minimalist, luxury-leaning brand identity and a commitment to using real tea leaves, fresh milk, and no artificial sweeteners in its products.

    Where is Chagee’s largest global flagship store located?
    The largest Chagee store worldwide is located on Lee Tung Street in Wan Chai, Hong Kong.

    What are Chagee’s future plans in Hong Kong?
    Chagee plans to strengthen its presence in Hong Kong by opening at least 10 more outlets in the city as part of its local expansion efforts.

  • Gong Cha Exits Singapore Market After Franchise Agreement Ends; Plans For A Revamped Return Underway

    Gong Cha Exits Singapore Market After Franchise Agreement Ends; Plans For A Revamped Return Underway

    Taiwan’s popular milk tea brand, Gong Cha, has ceased operations and shuttered all its outlets island-wide as of October 1. This move follows the expiration of its franchise agreement with Gong Cha Singapore, which has been running the brand’s operations since 2017.

    All the physical stores were abruptly closed, and the brand’s digital presence was also taken down, including its website, social media accounts, and listings on food delivery platforms.

    Kang Puay Seng, Gong Cha Singapore’s CEO, confirmed these developments, expressing his gratitude to customers, staff, and business partners for their support.

    Future Prospects

    Gong Cha’s Global has confirmed plans to re-enter the Singapore market next year. The global CEO, Paul Reynish, stated that the company is currently in the process of selecting a new master franchisee and will relaunch with an updated ‘Gong Cha 2.0’ store concept, which has already been successfully implemented in select international markets.

    Gong Cha initially entered the Singapore market in 2009 but later withdrew due to a franchise dispute. The brand then re-entered the market under a new agreement with its now-former franchisee.

    The decision to exit the Singapore market follows a period of strong global performance for the brand. Earlier this year, Gong Cha reported an impressive US$600 million in system-wide sales for the 12 months ending in December, a milestone attributed to its aggressive international expansion.

    Questions & Answers

    What is the reason for Gong Cha’s exit from the Singapore market?
    Gong Cha’s exit from the Singapore market followed the end of its franchise agreement with Gong Cha Singapore.

    Will Gong Cha return to the Singapore market?
    Yes, Gong Cha Global has announced plans to re-enter the Singapore market in the coming year with a new master franchisee and an updated ‘Gong Cha 2.0’ store concept.

    What has been Gong Cha’s performance in the past year?
    Gong Cha reported strong global performance, with system-wide sales reaching $600 million for the 12 months ending in December. This success is mainly attributed to the brand’s rapid international expansion.

  • Court Sides With Nelly In Copyright Dispute Against Shein’s Subsidiary

    Court Sides With Nelly In Copyright Dispute Against Shein’s Subsidiary

    A recent legal dispute between two large fashion retailers, Shein and Nelly, has resulted in the court favoring Nelly on the grounds of copyright infringement. The court’s ruling states that Shein, through its Irish subsidiary Infinite Styles Ecommerce, utilized Nelly’s copyrighted photographs without obtaining permission.

    Copyright Infringement Verdict

    The Patent and Market Court announced the verdict last Friday, stating clearly that Shein’s subsidiary, Infinite Styles Ecommerce, had unlawfully duplicated and displayed Nelly’s copyrighted photographs on Shein’s Swedish website. The court stated in its ruling, “Infinite Styles Ecommerce is guilty of infringing Nelly’s exclusive rights to the photographs.”

    Nelly, the owner of the e-commerce platform Nelly.com and its own branded clothing line, initially filed a lawsuit against Shein for copyright infringement in September 2024. The court noted that Nelly demanded a penalty of 500,000 Swedish crowns (equivalent to $53,400), to which Infinite Styles Ecommerce did not object.

    A spokesperson for Shein stated, “We are dedicated to defending IP rights holders and treat all accusations of infringement seriously,” adding that the disputed images were promptly removed from their platform.

    Legal Costs and Future Actions

    In addition to the penalty, the court also ruled that Infinite Styles Ecommerce is obligated to cover all of Nelly’s legal expenses, along with the applicable interest. However, the court rejected Nelly’s claim against two other Shein establishments – the parent company Roadget Business and the Dublin-based entity Infinite Styles Services. Instead, Nelly was directed to pay the legal fees of these two firms.

    Reacting to the verdict, Nelly CEO Helena Karlinder-Ostlundh expressed mixed feelings. She welcomed the aspects of the ruling that favored Nelly, but displayed disappointment and surprise at the overall outcome. The CEO hinted that Nelly might consider appealing the court’s decision.

    Questions & Answers

    What was the basis of the lawsuit between Shein and Nelly?
    The lawsuit was based on copyright infringement. Nelly claimed that Shein’s subsidiary, Infinite Styles Ecommerce, had used copyrighted photographs belonging to Nelly without obtaining permission.

    What was the penalty imposed on Shein by the court?
    Shein, through its subsidiary Infinite Styles Ecommerce, was ordered to pay a fine of 500,000 Swedish crowns, equivalent to $53,400.

    What are the possible next steps for Nelly following the court ruling?
    Nelly’s CEO, Helena Karlinder-Ostlundh, indicated that the company might consider appealing the decision due to their dissatisfaction with some parts of the verdict.