Author: Mei Ling Tan

  • Visual search on Zalora Group apps

    Visual search on Zalora Group apps

    Online fashion destination Zalora Group has launched a visual search feature on its Android and iOS mobile apps.

    By clicking the search button, users can take a photo of their favourite clothing item or accessory and instantly see similar products available on the online fashion destination. It is a result of a partnership with artificial-intelligence company ViSenze, which specialises in visual commerce.

    ZALORA App Visual Search

     

    “We understand the pain of not being able to describe the perfect dress or shoe in a text search, and wanted to give our customers the simple joy of shopping for what they like by simply taking pictures of fashion items,” says Zalora Group chief technology officer Karthik Subramanian.

    ViSenze CEO Oliver Tan says Zalora is one of its earliest partners in the region.

    More than 20 million customers across Asia have downloaded the Zalora app, and to date more than half of the company’s orders come from mobile devices. Founded in 2012, the company has a presence in Hong Kong, Indonesia, Malaysia, Singapore, Taiwan and the Philippines. Zalora is part of Global Fashion Group.

    ViSenze delivers intelligent image-recognition software for retailers, its clients including Asos and Rakuten. The company has offices in China, India and Singapore as well as the UK and US.

  • Hong Kong retail start recovering

    Hong Kong retail start recovering

    A “steady if cautious” Hong Kong retail recovery is clearly underway, according to a report from Savills released today.

    “The retail sector is slowly coming to life after four years of painful adjustment which has seen the emergence of a ‘tenant’s market’, a rare occurrence in Hong Kong’s landlord-dominated retail scene,” observed Simon Smith, head of research and consultancy with Savills.

    Over recent months, he said, retailers have been taking the opportunity to upgrade for little or no extra cost and examples include Pandora which moved within IFC Mall and Hourglass, which runs Patek Philippe, relocating within Tsim Sha Tsui from the Imperial Hotel to a better site in the Holiday Inn.

    In further evidence of upgrade demand, Harry Winston has taken the space previously occupied by Ferragamo in the Mandarin Hotel and will open in early 2018. Alternatively, retailers are cutting overheads as they find that renewal negotiations are yielding significant savings as landlords discover a new pragmatism.As reported, Topshop has renewed the lease on its Queen’s Road Central store at a discount of about 50 per cent.

    While landlords of high street shops remain on the back foot, larger shopping centres, such as  Harbour City, IFC Mall and New Town Plaza, are proving relatively immune to the downtown, says Smith.

    In IFC Mall, Italian menswear brand Boggi opened recently while Brunello Cucinelli has launched a new flagship in the same mall.

    “As street-shop rents have fallen heavily while centre rents have only seen a minor adjustment, the gap between the two has narrowed considerably and tenants are now finding that a prime street front pitch can be a viable alternative to taking space in a nearby mall. This is the narrowest the gap has been since 2009 and represents a return to the norm after seven years of major gains in street shop rents.”

    Strength in regions

    Savills also notes that regional and district malls such as Popcorn in Tseung Kwan O and Tuen Mun Town Plaza are doing relatively well.

    “Hong Kong’s tight geography, excellent transport infrastructure and dense retail environment has helped this type of mall defend against the threat from online. The appeal of air conditioned spaces in the summer months and the lure of enhanced F&B offerings have also helped boost the appeal of local malls. We have also seen landlords putting more effort into marketing campaigns with better events, more pop-up stores and creative TV and online advertising,” said Smith.

    “Most malls now have a very well-established cyber-presence via websites and apps. Click-and-collect is making some limited headway locally, with brands such as Zara, Burberry, L’Occitane, Watson’s Wine, Chow Sang Sang and Starbucks all offering the service.

    “In a mixed market some trade categories are performing well and pharmacies in particular are expanding aggressively at the moment. Not every landlord wants them but they are often prepared to pay above-market rents. F&B is also out-performing, driven in part by a richly valued stock market and rising wages.”

    Nick Bradstreet, head of retail with Savills, said luxury fashion is turning around in Hong Kong even though brands have been closing stores in Macau and Mainland China over the past year or so. Luxury sales in China have actually surged over the past six to nine months.

    “Cosmetics retailers are reporting fairly stable business, but after a period of rapid expansion, many brands are still culling store numbers. Electrical goods retailers are consolidating in what is a very competitive marketplace,” he said.

    Savills prime street shop rental indices remained flat over the third quarter while rents in prime malls continued to drift off marginally. The latest September retail sales figures from government recorded a seventh consecutive month of rises attributable in part to a strong inbound tourist numbers. Jewellery, watches, clocks and valuable gift sales outperformed, rising by 14.7 per cent year-on-year, with strong growth also noted for medicines, cosmetics and Chinese drugs.

  • New Look goes to the red zone

    New Look goes to the red zone

    Fashion retailer New Look’ has plunged into the red, posting a loss of £10.4 million in the half-year to September.

    Owned by South African investment firm Brait, New Look’s latest half-year result contrasts with a £59.3 million profit in the same period last year.

    Same-store sales fell 8.4 per cent, while total sales dropped 4.5 per cent to £686 million.

    While the company said it has “adequate liquidity and cash position to continue trading, it is reportedly in talks to renegotiate terms of a £1.2 billion debt burden.

    New Look’s former CEO Anders Kristiansen left suddenly in September and his interim replacement, executive chairman Alistair McGeorge, said the results reflected a “challenging retail environment on the UK high street”.

    “The immediate focus in this period of transition will be to deliver stability and get the business back to basics by reconnecting with the New Look customer and recovering our broad appeal. While we are not anticipating a reversal in fortunes overnight, I am confident we will implement the necessary changes to get the company back on track.”

    Like rival fashion retailers, New Look has been hit hard by the fall in the value of the pound following the Brexit vote, which has boosted import costs, fuelled inflation and dented consumer confidence.

  • Topshop Hong Kong saves money in rent

    Topshop Hong Kong saves money in rent

    Renewing the lease for its Queen’s Road shop in Central, fashion brand Topshop Hong Kong has halved the rent.

    It now has a rate of HK$1.5 million (US$192,000) a month for its 12,000sqft (1100sqm) store on one of Hong Kong’s busiest shopping streets, reports Asia real-estate intelligence group Mingtiandi.

    The new deal gives the UK-based retailer of youth-oriented apparel and accessories another three years in the podium of the Asia Standard Tower for around $125 a square foot per month. Topshop had balked at the $3 million it had been paying for the space since signing its previous lease in 2013, the Hong Kong Economic Times reports.

    The cut-rate deal is the latest sign of an adjustment in Hong Kong’s retail real-estate scene as landlords scramble to deal with fashion brands and luxury retailers scaling back their footprints in the face of declining sales and recalibrated expectations, says Mingtiandi.

    It represents a return to leasing rates seen before a surge of demand from fashion brands prompted a rents rise several years ago. Topshop moved into its Queen’s Road space in 2013 after agreeing to double the amount former tenant Chinese Arts and Crafts had been paying for the street corner.

    Swatch last month took over two underground shops in the Central Building on Pedder Street for about $350 a square foot per month, after Hugo Boss moved out midway through its lease. Signing its lease in 2014, Hugo Boss had been paying more than double the rate that Swatch negotiated.

    At the end of its lease, jewellery retailer Chow Tai Fook walked away from the underground shop for which it had been paying $3 million a month in Nathan Road, Mongkok. The landlord has been looking for a tenant to take over the space at $1.5 million a month, says Mingtiandi.

    In Causeway Bay, Prince Jewellery and Watch is reported to have renewed its lease of a six-storey, 7300sqft shop on Russell Street for $1.8 million a month, about 38 per cent less than it had been paying since 2013.

  • Rise in sales for Ralph Lauren Asia

    Rise in sales for Ralph Lauren Asia

    Ralph Lauren Asia sales rose marginally in the second quarter as the company continued with its turnaround strategy.

    Group-wide global sales, however, fell 9 per cent to US$1.7 billion, as the troubled brand pursued initiatives aimed at increasing the quality of sales, reduced promotional activity and improved distribution. North American revenue fell 16 per cent to $877 million.

    However, on the positive side, the average unit sale across Ralph Lauren’s direct-to-consumer network was up 5 per cent year-on-year.

    Ralph Lauren Asia sales reached $217 million, up 4 per cent on a constant-currency basis, driven by strength in both retail and wholesale channels. Same-store sales rose 3 per cent driven by improved store footfall and conversion of browsers into shoppers.

    “I am pleased with the progress we are making as we continue to strengthen the foundations of our business and elevate the expression of our iconic brand,” said Ralph Lauren, executive chairman and chief creative officer. He said incoming CEO Patrice Louvet has “already proven to be an invaluable partner who is embracing our core values, bringing unique expertise and uniting and empowering our capable teams”.

    Louvet said that while there remains a lot of work to be done to restore the company to its previous level of success, he is encouraged by the early progress being made in strengthening the brand and better connecting with consumers.

    “Faint light at end of long tunnel”

    Neil Saunders, MD of GlobalData Retail, said that while the results again showed declining sales, there is “finally a faint light at the end of Ralph Lauren’s long tunnel of reinvention”. Net profit rose 215 per cent, largely due to the streamlining of the business reducing costs, favourable exchange rates and reduced product discounting, improving gross margin.

    “While the turnaround plan is delivering a bottom line improvement, the impact on the top line is less obvious,” observed Saunders.

    He also believes there is more work to do in consolidating the company’s ranges and choice.

    “The company still has too many sub-brands, capsule collections and labels. In theory, these are supposed to cater to different constituents of the market. In practice, there is no real delineation between many of the elements, and the result is a confused mass of product that is vaguely referred to as ‘Ralph Lauren.’ Trimming back here is necessary if the brand is to have any chance of cutting through in a very crowded and competitive marketplace,” he said.

    “One of the positives we take from both this and the previous set of results is that Ralph Lauren and his new CEO, Patrice Louvet, seem to be working well together. The dynamic between the two gentlemen is crucial as it will ultimately determine whether the turnaround plan succeeds or fails. As the founder and iconic head of the brand, Ralph Lauren’s input and vision are vital, but it remains important that he allows a CEO to steer the business towards more fruitful waters. After some false starts, this now seems to be happening,” Saunders concluded.

  • Muji expansion in Thailand at Siam Discovery in Bangkok

    Muji expansion in Thailand at Siam Discovery in Bangkok

    Muji Thailand has opened another store in Bangkok, its second in little more than a month.

    On Wednesday, Muji opened its doors in the Siam Discovery shopping centre.

    MUJI at Siam Discovery_3

    Yuki Yamamoto, director and GM of Muji’s parent Ryohin Keikaku Co and Naratipe Ruttapradid, senior executive VP operations division with Siam Discovery’s parent Siam Piwat (pictured) performed the opening honours.

    Mr. Yuki Yamamoto, Director and General Manager, Ryohin Keikaku Co., Ltd.  along with Miss Naratipe Ruttapradid, Senior Executive Vice President Operations Division at Siam Piwat Co., Ltd. opened the new ‘MUJI’ store at 2 nd Floor, Siam Discovery. Customers will get special offer and can buy the special exclusive tote bags at Bath of 99 only at MUJI, Siam Discovery branch.

    Muji Thailand reopened its store inside the Zen department store at Bangkok’s CentralWorld shopping centre in September. That store, which originally opened on the fifth floor of Zen in 2012, has been relocated to the fourth floor.

    It is the largest of all Muji outlets in Thailand with a floor area of 878sqm.

  • Estee Lauder Companies sales rises

    Estee Lauder Companies sales rises

    Led by double-digit growth in China and Hong Kong, Asia/Pacific sales increased sharply for Estee Lauder Companies for its first quarter to the end of September.

    It says the higher sales in China reflected strong gains for every brand except designer fragrances. Estee Lauder, Mac, La Mer, Tom Ford and Jo Malone led the sales growth.

    Sales benefitted, in part, from continued demand for makeup products, an acceleration in skincare sales and targeted expansion of consumer reach.

    Hong Kong’s increased sales reflected solid domestic growth and a rise in tourism. Growth was primarily driven by Estée Lauder, La Mer and Mac.

    Operating performance was lower in Japan.

    Overall, the company achieved net sales of $3.27 billion, up 14 per cent on the same period last year.

    Incremental sales from the company’s acquisitions of Becca and Too Faced contributed about four points of reported sales growth. Net earnings rose 45 per cent to $427 million.

    “Building on the global momentum of the past fiscal year, we benefitted from continued acceleration in China, Hong Kong, travel retail and global online, strength in several developed and emerging markets in Europe, and incremental sales from Becca and Too Faced,” says president/CEO Fabrizio Freda.

    “Our online and travel-retail channels and most luxury and mid-sized brands posted double-digit sales gains.”

  • Siam group launched “Thai Airways Royal Orchid Plus Members” campaign

    Siam group launched “Thai Airways Royal Orchid Plus Members” campaign

    Siam Paragon, Siam Center, and Siam Discovery, Bangkok’s three major shopping destinations, have introduced the “Thai Airways Royal Orchid Plus members”, a special campaign starting from now until June 30, 2018 to fulfill traveling experience for tourists with  special privilege for Royal Orchid Plus members.

    Tourists who are members of Royal Orchid Plus will get a complimentary PANBURI Indochine scent mini gift set, and VIZ Titanium membership card by simply presenting your  Royal Orchid Plus membership card and Thai Airways boarding pass at Tourist Lounge, G Floor, Siam Paragon.

    Additionally, for Royal Orchid Plus Platinum members will enjoy receiving a complimentary M Card Lounge access when spending over 20,000 THB, and Jamie’s Italian voucher, as well as Siam Discovery Open Space discount voucher worth 500 THB.

    Moreover, for tourists traveling from Moscow, Tehran, or Dubai from today until December 2017 will receive a complimentary PANBURI massage-on-the go kit.

    Come to join us with ultimate shopping and travelling experience under the campaign “Thai Airways Royal Orchid Plus Members” at Siam Paragon, Siam Center, and Siam Discovery from today to June 30, 2018.

  • SingPost to invest S$16 mil in island-wide Smart Post Office network

    SingPost to invest S$16 mil in island-wide Smart Post Office network

    The redeveloped SingPost Centre in Paya Lebar was officially launched on Monday (Oct 9) with the first “smart” post office and a new FairPrice supermarket that will serve as a testing ground for new initiatives in retail technology.

    Located next to the Paya Lebar MRT station, the centre houses a shopping centre, the country’s largest post office and SingPost’s flagship Philatelic Store.

    The 5,328 sq ft General Post Office is the first of SingPost’s smart post offices, featuring a dedicated self-service area with POPStation lockers, upgraded SAM machines offering remittance and other postal services and a drop box for registered articles, accessible at all hours.

    The new drop box allows customers to skip the queue by weighing their parcels and printing labels at the SAM machines before depositing them, said SingPost head of post office network and digital services Bernard Leong.

    Unmanned smart post offices will be rolled out in estates with young families, such as Punggol and Sengkang, in the next one to two years, he added.

    Mr Mervyn Lim, SingPost’s deputy group chief executive (corporate services), said: “The launch of SingPost Centre underscores SingPost’s transformation for a future where technology is changing how people shop, dine and play.”

    The mall’s committed occupancy rate as at Sept 30 was about 80 per cent, he added.

    The five-storey mall, managed by CapitaLand, has 130 tenants including Golden Village, FairPrice, a Kopitiam foodcourt and a rock-climbing gym.

    Apart from bubble tea chain Gong Cha’s return to Singapore later this year (2017) with its flagship outlet in the mall, other new F&B concepts include a food hall designed to look like the old Tanjong Pagar Railway Station and Taiwanese hotpot chain Upot.

    FairPrice’s 22,000 sq ft supermarket, also launched on Monday, is piloting several new initiatives, including the FairPrice@SingPost mobile app that allows customers to locate products with in-store navigation and check stock availability.

    The app, available for download on Apple and Android app stores, also gathers data on shopping habits to deliver user-specific promotions.

    The store will integrate the Scan2Go system currently in use at its Bukit Timah Plaza outlet, where customers can scan purchases with a personal handheld scanner as they shop and pay at self-checkout counters.

    It is also the first supermarket to feature self-checkout counters that can be converted to cashier-assisted ones in under a minute, to accommodate crowd sizes.

    Refrigerated lockers will be piloted at the SingPost Centre branch for the self-collection of online purchases, while an “experiential corner” in the store will allow brands to engage customers using augmented and virtual reality, digital games and interactive booths.

    Speaking at the launch, FairPrice chief executive Seah Kian Peng said: “This technology-driven supermarket will serve as a “living lab” to pilot new and innovative retail technologies, designed to revolutionise the grocery shopping experience.”

  • Singles’ Day sales set to soar

    Singles’ Day sales set to soar

    Worldpay, a global leader in payments, is predicting another record-breaking China Singles’ Day for businesses around the world, as the eCommerce extravaganza goes global.

    New data from Worldpay reveals that last year’s event grew by 39% globally1, with sales outstripping Black Friday by 137%.2 Online shopping activities peaked at 17.24 GMT3, at which point Worldpay was processing 44,505 payments per minute.

    The payments processor is expecting 11 November to make history again this year, as more and more international brands opt to participate in the shopping festival.

    According to Worldpay, retailers in Australia and Hong Kong are seeing the fastest growth, with sales rising by 105% and 71% respectively year-on-year.4

    Although the volume of sales has plateaued in mainland China, the average spend per purchase continues to rise, at a rate of 9%,5 as more and more shoppers tend to splurge on big ticket-items.

    Worldpay’s transaction data supports recent findings from the Global eCommerce Leaders Forum (GELF), which revealed the rise in consumer spending power in China is translating into growing sales on international eCommerce sites, as more Chinese shoppers than ever before are seeking genuine products from cherished global brands.

    Phil Pomford, General Manager for Asia Pacific at Worldpay said: “Since its inception as a local celebration of singledom, Singles’ Day has risen to become the world’s top grossing-online shopping holiday, and the event knows no boundaries. Our data reveals how fast Singles’ Day is growing internationally, so for international businesses looking to break into the huge Chinese eCommerce market, 11 November should be an important landmark in the calendar year.

    “To turn browsers into buyers, it is essential to tailor the online shopping experience to local tastes. For Chinese consumers, this means focusing on your mobile proposition. Shoppers expect to use their preferred payment option – increasingly e-wallets like Alipay and WeChat Pay – and merchants should offer a cutting edge checkout experience to attract tech savvy consumers.”

  • ShopBack unveils close to USD40M in funding

    ShopBack unveils close to USD40M in funding

    ShopBack the one-stop lifestyle portal that powers smarter purchase decisions, raised USD25M in its latest funding round, bringing the company’s total funding raised to date close to USD40M. The round was led by Credit Saison, the largest credit card and retail finance company in Japan. More than 10 institutional investors participated in the round, including new investors Blue Sky and Intouch Holdings PLC, as well as existing investors SoftBank Ventures Korea, Singtel Innov8, Qualgro and East Ventures.

    “Cashback served as the cornerstone for ShopBack’s establishment in Malaysia and laid the foundation for us to build smarter shopping solutions,” said Alvin Gill, ShopBack Malaysia’s Country General Manager, “Living up to our value proposition as ‘The Smarter Way’, we have recently added service aggregation features for the rides to simplify purchase decisions for our users. We strive to become the one-stop shopping and lifestyle portal for every Malaysian.”

    Today, ShopBack powers close to 1,000 orders per hour, with an annualised sales figure of over USD300M for more than 1,300 partner merchants across the online retail, travel and lifestyle verticals. Over three and half million consumers across six countries in the Asia Pacific have signed up with ShopBack since the company’s inception in 2014.

    “ShopBack’s business model builds on the explosive growth of ecommerce in the Asia Pacific to drive tangible value for its users and cost-efficient sales generation for its partner merchants,” said Sean Lee, Partner of SoftBank Ventures Korea, “The model enables ShopBack to leverage user insights across shopping categories and develop smarter shopping solutions such as cross-category recommendations.”

    “The ShopBack team has demonstrated the ability to build a pool of loyal users in a sustainable and scalable manner, which is the backbone of all successful businesses. We have high confidence that the team is able to deliver on their vision in the region, hence the follow-on 18 months after our initial investment,” said Sean

    The three-year-old start-up previously disclosed two seed funding rounds totaling to over USD1M. This latest round of funding will be used to drive three key areas of development – acquiring world-class talent, launching new product features and establishing market leadership.

    Talent is key to long term success

     According to Heang Chhor, Managing Partner of Qualgro, “ShopBack consistently meets our high bar for delivering very strong growth. It has demonstrated exceptional ability to adapt and execute fast in very different markets across Southeast Asia. This rests on an innovative and fast-moving talent pool, that ShopBack has been able to attract, grow and motivate.”

    “Speed and results-orientation are key in the region, and ShopBack’s mantra of “Fail fast, learn fast and iterate faster”, has seen them rapidly become a regional platform for ‘The Smarter Way’ to shop online.”

    ShopBack’s presence in six countries is driven by a team of more than 130 people. The management team hails from ecommerce and technology background with experience in scaling companies across the region, including Alvin Gill who was previously the Chief of Staff to the CEO at ZEAL Network, a publicly-listed online lottery company with revenues in excess of EUR100M per annum.

    Prior to ZEAL Network, Alvin was in the investment banking industry before joining ZALORA Malaysia. He led the Buying Division and contributed, for the categories he controlled, a significant revenue growth towards the business. His experience and knowledge in Business Intelligence helped the company solve and streamline multiple operational challenges during his tenure.

    Proven product-market fit laid foundation for ShopBack’s regional growth

    ShopBack’s core business model is built on a strong foundation of multiple experimentations and iterations. It transformed from a one-day flash sale site to a perennial Cashback platform which enables it to deliver value to customers and partner merchants all year round.

    “We have witnessed ShopBack’s growth journey and the founders’ dedication to the business from the early days,” said Edgar Hardless, Chief Executive Officer of Singtel Innov8. “With the flourishing e-commerce market in the region, we believe ShopBack is strongly positioned to realise their regional growth aspirations.”

    ShopBack believes rapid and effective localisation is critical for players operating in a fragmented region like the Asia Pacific. While its core service offering remains the same across geographies, different marketing and product strategies are adopted to better address the needs of customers in each market.

     “This new round of funding leads to the start of the year-end shopping festival, with the nearest being Alibaba’s 11.11 Singles’ Day. Our customised marketing approach has efficiently lifted the awareness level for Taobao, Tmall, and AliExpress in Malaysia, which resulted in a 400% increase in orders during 2016’s 11.11 Singles Day compared to 2015. We look forward to upscale the performance this year with an impactful campaign including up to 50% cash rewards and special rebates for our users,” added Alvin.

  • UnionPay Records Strong Growth in Spending by Cardholders During Singapore Golden Week 2017

    UnionPay Records Strong Growth in Spending by Cardholders During Singapore Golden Week 2017

    UnionPay, the Official Payment Card for Singapore Golden Week (SGW), revealed that total spending by UnionPay Cardholders in Singapore grew 40 percent year-on-year during the 17-day-long event held from 29 September to 15 October 2017. The growth was contributed by a surge in UnionPay card usage by locals and tourists during the SGW 2017 period, and boosted by the increase in participation by merchants and consumers in this year’s SGW.

    Into its second edition this year, SGW is a lifestyle event designed to bring fresh new experiences to local consumers and tourists as part of Singapore Retailers Association’s (SRA) efforts to inject vibrancy into the local retail scene. This year, SGW presented a wider range of golden privileges – featuring offers at over 300 participating merchant outlets island wide, up from the 200 participating merchant outlets last year. Shoppers also enjoyed better golden rewards – in the form of shopping e-Coupons redeemable on SRA’s GoSpree mobile app worth a total of S$25,000, up from S$10,000 last year; as well as golden experiences – with over 1,100 complimentary golden taxi rides made available for the public over the three SGW 2017 weekends.

    Following the close of SGW 2017 on 15 October, UnionPay revealed that spending by UnionPay Cardholders during the event grew 40 percent year-on-year, spurred by broad increases in spending across luxury goods, department stores, supermarkets, duty-free goods and food & beverage categories. Total spending by local UnionPay Cardholders in particular during the SGW 2017 period also doubled year-on-year, driven by growth in spending in fashion, supermarkets and food & beverage categories.

    “With a bigger and better Singapore Golden Week this year, we are delighted to see positive growth in spending by UnionPay Cardholders across the board. We received very positive feedback on SGW from customers and non-customers alike, some even complimented us on Facebook. Our local and overseas Cardholders gave their stamp of approval for SGW via strong spending – all in all we are delighted that this year’s event appealed to a broader range of consumers from different walks of life. UnionPay’s payment products and services have been gaining momentum through our participation in the Great Singapore Sale and Singapore Golden Week, and this will spur us on to continue rolling out programmes that delight our customers, as well as consumers in Singapore,” said Mr. Wenhui Yang, General Manager of UnionPay International Southeast Asia.

    “We are happy to see the expansion of SGW’s appeal to both locals and tourists this year. During the SGW 2017 period, SRA’s GoSpree mobile app gained more than 1,500 new members, bringing the total number of GoSpree members to more than 33,000 to date. We also saw a 15 percent increase in downloads of the GoSpree app from Chinese tourists, with over 1,300 e-Coupons redeemed during SGW 2017. As we continue to improve on the event, we hope to see more locals and tourists be part of the Singapore Golden Week festivities,” said Ms. Rose Tong, Executive Director of Singapore Retailers Association.

  • Celebrate the Year-End Holidays with Vietjet’s 500,000 Promotional Tickets

    Celebrate the Year-End Holidays with Vietjet’s 500,000 Promotional Tickets

    Fancy a winter holiday in the heart of Seoul or basking in the Phuket sun? Well wait no longer as Vietjet is offering 500,000 promotional tickets priced from USD0* in celebration of the upcoming year-end holidays!

    Available from 8-10 and 14-16 November 2017 during the golden hours of 1 – 3pm (Malaysian time), eager travelers will be able to purchase tickets to a whole host of destinations on Vietjet’s network at affordable prices. These include all international routes to Kuala Lumpur (Malaysia); Seoul, Busan (South Korea); Hong Kong; Kaoshiung, Taipei, Taichung, Tainan (Taiwan); Singapore; Bangkok, Phuket, Chiang Mai (Thailand); Yangon (Myanmar); Siem Reap, Phnom Penh (Cambodia).

    The offer is applicable on flights to the listed destinations from 1 December 2017 to 31 May 2018**. However, the travel period for the Ho Chi Minh City to Chiang Mai and Phuket route begins on 12 and 15 December 2017 respectively.

    Nothing beats counting down the days to your long awaited holidays. With Vietjet’s latest promotion, customers will be able to add to the excitement of visiting loved ones or exploring unchartered territories with these super saver deals.

    With its high-quality services, special low-fare tickets and diverse ticket classes, Vietjet offers its passengers new flying experiences with aircrafts equipped with comfy seats, delicious hot meals, friendly in-flight service crews, entertainment activities and special in-flight surprises during the holiday season. To be part of Vietjet’s fun and innovative travel experience simply visit the Vietjet’s website and make your booking today!

  • Michael Kors Asia sales down with 30 per cent

    Michael Kors Asia sales down with 30 per cent

    Michael Kors Asia sales soared 30.4 per cent in the second quarter as the US luxury fashion company continued to progress its Runway 2020 strategic growth plan.

    Sales in Asia – the group’s fastest-growing market, totalled US$124 million, up 33.5 per cent when measured on a constant currency basis.

    Globally, sales rose a more modest 5.4 per cent to $1.15 billion and earnings rose 37 per cent in the quarter to September 30.

    “This is a transformative time for Michael Kors Holdings Limited as we established our global fashion luxury group with the recently completed acquisition of Jimmy Choo,” observed John D Idol, the company’s chairman and CEO, said.

    “We believe that bringing together these two iconic brands further strengthens our growth opportunities, increases our product and geographic diversification, and importantly, creates a platform for future acquisitions. We look forward to capitalising on the great opportunities that lay ahead for our brands and believe that we are well positioned to drive long term growth as we expand our global fashion luxury group.”

    Idol said the results were better than expected, crediting the Runway 2020 strategy aimed at being more innovative in product, brand engagement and customer experience.

    Analysts seemed to agree: “Michael Kors has been on a long journey of reinvention, but these latest numbers suggest the brand is starting to reach its destination of re-establishing itself as a well-regarded premium player,” said Neil Saunders, MD of GlobalData Retail.

    “The sales line bears witness to this, with revenue in most regions and divisions up over the prior year. Perhaps this isn’t surprising given the very soft comparatives from 2016, but this is the first time in over a year that sales in the Americas, for example, have grown – proof the company is clawing back some of the ground it has lost.”

    Michael Kors’ turnaround has been in part spurred by an expanded product offer, with the new autumn season offer up by 40 per cent. The company says it delivered higher average unit retail sales across multiple categories through innovative fashion and reduced discounting and promotional activity.

    Footwear sales rose in double-digit figures. Social media engagement grew to more than 38 million followers and e-commerce sales improved, especially in Asia, North America and Europe. During the quarter, the brand opened a net 56 new stores, driving its direct retail sales up by 8 per cent.

    In China, Michael Kors’ image was boosted by the appointment of actress Yang Mi as its first brand ambassador. She is considered one of the most influential trendsetters in China.

    Not catching Coach just yet

    While impressed with the improvement, Saunders believes the process of rebuilding is gradual, and Michael Kors is not yet achieving the kind of momentum from which Coach is benefitting.

    “The same-store sales numbers hint at this, as while the -1.8 per cent decline is better than in previous quarters, it underlines the fact that Michael Kors still fails to pull in custom.

    “One of the reasons for this is that Michael Kors is much more directional than a brand like Coach and, as such, its appeal is not as wide. The latest fall and winter collections are a case in point. While these contain some staple items like the Mercer handbag with its classic silhouette, they also feature edgy products like floral lace dresses and studded bomber jackets aimed at a more particular type of customer,” said Saunders.

    “This targeting is not wrong. Indeed, it is what a good brand needs to do. However, it limits growth and means that Michael Kors likely has more difficulty in connecting with customers across the US in a way that more middle-of-the-road Coach does not. That said, as Michael Kors widens its product range and becomes more of a lifestyle brand, we expect it to pick up more custom from consumers who will shop around the edges of the offer. This will help trade as the firm moves into 2018.”

    Saunders said the addition of Jimmy Choo to the Michael Kors empire should add around $105 million of incremental revenue to the next quarter’s sales line.

    “As useful as this near-term benefit is, it is the longer-term objectives for the iconic shoe brand that are most interesting. Michael Kors has a difficult balancing act between trying to expand its new addition and retain the exclusivity that is at the heart of its success. The aim of moving to $1 billion of revenue suggests an aggressive push to open new stores and expand e-commerce.”

    He said that strategically, the decision to buy Jimmy Choo and its latest Michael Kors collections suggest the company is looking to move into a more exclusive and distinct part of the luxury market.

    “As much as we support this tactic, we caution that it means progress will remain slower than at other brands and that it will ultimately limit the size of the business.”

  • Hugo Boss sales improve on its brand divergence

    Hugo Boss sales improve on its brand divergence

    Hugo Boss has achieved solid sales growth thanks to its policy of focusing on its own retail store network.

    Retail same-store Hugo Boss sales rose 5 per cent in the third quarter, to September 30, and currency-adjusted sales were up 3 per cent.

    “We are well on track to achieving our goals for 2017 or even exceeding some of them,” said Mark Langer, Hugo Boss CEO. “In particular, the performance of our own retail business is highly satisfying. We are making good progress in repositioning Boss and Hugo.”

    In its own retail business, the momentum of comp-store sales growth accelerated.

    “This performance was again underpinned by Great Britain, China and, for the first time in two years, by the own-retail business in the US,” said Langer.

    “The group’s own online business also grew in the quarter. On the other hand, sales in the wholesale channel declined slightly as expected. Operating profit fell slightly short of the prior year’s figure due to intensive marketing activities for the Boss and Hugo brands, spending on the digital transformation of the business model as well as negative currency effects.”

    The group now expects Asia-Pacific and Europe to drive “low single-digit percentage rate” sales growth for the remainder of this year.

    From the end of the year, first parts of the Spring/Summer 2018 collection, which reflects the focus on splitting Boss and Hugo for the first time, will be available in stores.

    “The repositioning of the two brands has been accompanied by numerous online and offline events and campaigns over the past few months. Formula 1 world champion Lewis Hamilton and Hollywood actor James Marsden presented their personal favorites from the Boss Menswear collection in the global “Own Your Journey” social media campaign. Consumer response to the advertised styles has been extremely positive.”

    In July, Boss Womenswear unveiled its “Gallery Collection” in a presentation at the Berlin Fashion Week. Future capsule collections of both brands will be used to generate heightened attention.