Author: Mei Ling Tan

  • AAI Worldwide Logistics goes live on Ramco ERP

    AAI Worldwide Logistics goes live on Ramco ERP

    Philippines-based logistics and freight-forwarding giant AAI Worldwide Logistics Inc. has completed first phase of implementing Ramco Systems’ ERP solution for logistics. In Phase I of the go-live, AAI has implemented group-wide centralized systems to digitize financial management and supply chain management functions.

    In addition, complete Project Cargo modules are live at AAI +PEERS Inc., a member of the Project Cargo Network (PCN) organization specializing in transportation and handling of Over Dimensional Cargo (ODC) used for engineering, procurement and construction companies across the island.

  • SuperAnt helps businesses to go digital

    SuperAnt helps businesses to go digital

    Malaysian company SuperAnt has been appointed as the Official Digital Partner for the 18th APRCE 2017 Kuala Lumpur. The longest running biennial regional retail conference in Asia-Pacific that debuted in 1983 in Ikebukuro, Tokyo, Japan. APRCE is organised by the Federation of Asia-Pacific Retailers Associations (FAPRA) that has 18 association members from 18 countries, of which will all come together to discover the newest approaches to the latest issues faced by the region’s retailers.

    Malaysia Retailers Association (MRA) have signed a memorandum of understanding with SuperAnt that appoints the latter as the Official Digital Partner for the 18th Asia-Pacific Retailers Convention & Exhibition (APRCE). Hosted by MRA, APRCE will welcome 3,000 APAC delegates in Kuala Lumpur, Malaysia from October 25 till 27.

    The ticket for APAC retailers to enter the era of Big Data and Digital Marketing

    APRCE highlights innovative solutions to help the retail industry embrace technology advancements and deliver greater value to the Asia-Pacific region’s consumers. This event will be the perfect focal point for international networking as renowned retail practitioners and speakers will be speaking about core retail topics and exciting new retail concepts, calling forth to discover compelling new ways of retail marketing of both the traditional and digital spectrums.

    SuperAnt will be gracing the event by providing seamless digital check-in procedures, engaging mobile application, digital media solutions and Internet of Things (IoT) utilization throughout the event.

    Intra-ASEAN business opportunities

    SuperAnt allows businesses to expand to other countries via digital marketing and B2B2C. SuperAnt is a Southeast Asia-focused technology company that has presence in Indonesia, Malaysia, Singapore and Thailand. Specializing in key areas including Big Data, Internet of Things(IoT), digital marketing services and B2B2C.

    Experienced in localisation, SuperAnt can provide digital insights and customised solutions that are catered for business expansions abroad. Localisation is key to penetrate any market today.

    Providing a fundamental technology ecosystem that optimizes the accessibility of technology to everyone, SuperAnt aspires to make it easy and affordable for businesses to Go Digital.

  • Do you want fries with that?

    Do you want fries with that?

    If you could increase your average sales by 10 per cent, how much would your profit increase by? I am sure that all of us have experienced both good and bad service in a retail store. What creates that difference in the experience is made up of all the senses banding together and leaving an overall impression. But the most telling one is the interest shown in you by the sales personnel. The greeting, the smile, the relevance of questions asked and the interest shown in going that little bit extra to help you find what you are looking for. That’s what creates a good experience!

    In today’s ongoing search for additional sales, the difference between sales achieved by an average experience and great sales assistance can be as much as 25 per cent. On analysis of the difference in sales achieved between most staff and good sales people, the most telling factor is the average docket value. These good sales people consistently achieve more than the average, sometimes as much as double.

    Customers already in your store are by far the easiest way to find additional sales. So many times customers want to be given good advice and are quite willing to buy a second related item, if they were told about it, or introduced to something new.

    McDonalds is one business that realised this at the outset, have you? If a retail business sales increased by just 10 per cent across the board, due to the results of effective sales people, profits would increase exponentially, often double in most retail models.

    And that is true, even if one has to pay 10 per cent above the going rate to get the right people. Why then do business owners tolerate mediocre sales people? Do the sums in your business and see what a 10 per cent increase in sales will mean to your bottom line.

    Can any retail business afford not to have the best sales people? So simple, so effective, so ignored by so many businesses!

  • Vietnamese hospitality wins big

    Vietnamese hospitality wins big

    The government is allowing Vietnamese locals to gamble at two locations – the first in Van Don and the other on Phu Quoc Island – as part of a three-year pilot scheme. A third site in Ho Tram is expected to be added to the list.

    The news has evoked the interest of big international names such as Las Vegas Sands, along with local conglomerates like Sun Group, which is, so far, the only Vietnamese company approved to develop a casino in Van Don. More hotels across the country are installing electronic gaming to boost revenue, according to the real estate services firm’s latest report.

    “With Melco Crown Philippines being recognised as the best performing casino stock globally in 2017, it demonstrates that financial success can be achieved with the right planning, and has motivated investors to pursue such opportunities,” Frank Sorgiovanni, head of Research, Hotels and Hospitality JLL APAC, said on the appeal of casinos.

    “Viet Nam’s tourism industry’s renaissance has also driven corporate demand for hotels across the country, while visa exemptions, introduction of new direct air routes and improved marketing efforts have boosted appeal for leisure travellers,” Sorgiovanni said.

    Viet Nam’s gastronomical offerings are proving a further attraction for repeat visitors, especially from Asia, Sorgiovanni said. “The country is fast becoming a ‘foodie’ destination with a vastly improving food and beverage scene,” he added.

    “The outlook for the tourism and accommodation sector is bright with continued marketing efforts, improvements in infrastructure and further development of human resources and services,” Sorgiovanni said.

    “Foreign investors from across the region have shown significant interest in Viet Nam over the past 18 months and the country is becoming one of the most talked about markets in the Asia Pacific,” he added.

  • Michael Kors to buy luxury shoemaker Jimmy Choo for $1.2 billion

    Michael Kors to buy luxury shoemaker Jimmy Choo for $1.2 billion

    Michael Kors has been struggling in recent quarters with declining same-store sales as fewer people visit its shops. U.S. retailer Michael Kors has agreed to buy luxury shoemaker Jimmy Choo for $1.2 billion, snapping up a British brand launched in the east end of London and made famous by celebrity fans including Princess Diana.

    Founded in the 1990s by bespoke shoemaker Jimmy Choo, the brand is known for its stiletto heals and accessories and sells in cities from London to Paris, New York and Tokyo.

    It put itself up for sale in April after its majority owner JAB signaled its intention to focus on consumer goods. At 230 pence in cash per share, the group is receiving a premium of 36.5 percent to its share price before the sale process was announced.

    Michael Kors, once the hottest name in affordable luxury with a hugely popular handbag range, has been struggling in recent quarters with declining same-store sales as fewer people visit its shops.

    In response, it has expanded into dresses and menswear, and invested in its online business. It said Jimmy Choo would continue to operate as it does today, under its existing management team.

    “Jimmy Choo is an iconic premier luxury brand that offers distinctive footwear, handbags and other accessories,” said Michael Kors, honorary chairman and chief creative officer.

    “We admire the glamorous style and trend-setting nature of Jimmy Choo designs.”

    Jimmy Choo floated on the London Stock Exchange at 140 pence in 2014. It closed on Monday at 195 pence.

  • Poets’ words grace Uniqlo t-shirt collection

    Poets’ words grace Uniqlo t-shirt collection

    Poets Sarah Kay and Phil Kaye’s works are to appear on a special Uniqlo t-shirt collection.

    The Japanese fast-fashion brand has released a range called “Poetry Beyond the Page”, which highlights the works of the two poets, including lines from their most-liked poems, including Kaye’s “Beginning, Middle & End,” and Kay’s “Useless Bay” along with their collaborative work “When Love Arrives.”

    “One of my favorite things in the world is to keep track of the way poetry and poets find their way to surprising places,” wrote Kay on her Facebook page.

    “I’m excited to see the surprising places these poems wind up!” she said.

    The collection has been released in Uniqlo stores in Japan, New York, Chicago and across Europe. Kay says they’ll soon be in-store in the Philippines as well.

  • Amazon reportedly coming to Singapore

    Amazon reportedly coming to Singapore

    Amazon is said to be coming to Singapore and as soon as this week, according to a report by TechCrunch, marking the US e-commerce giant’s entry into Southeast Asia.

    A close familiar with the matter told the tech publication that Amazon plans to launch Amazon Prime, Amazon Prime Now fast delivery and Amazon’s regular e-commerce services, in a bid to tap Singapore’s population of over five million people.

    Exact product offerings and pricing remains unknown at this time.

    The Singapore rumour mill started brewing in 2016 when Amazon hinted at the idea of entering Southeast Asia last November, but it was reportedly delayed following complications.

    Via social media, a quick glimpse at Instagram this week shows Amazon has already begun slyly marketing its services through online influencers who have posted sponsored content in a bid to tease Amazon’s Prime Now to their followers, using with the hashtag #dontsaybojio.

    Among the influencers are Jaime Teo, theramengirl, Charmaine Seah-Ong and online portal superadrianme.com. While Amazon isn’t mentioned in the posts, the iconic ‘tick’ logo is seen on the packaging of goods shown.

    Amazon’s move mimics Chinese e-commerce giant Alibaba, who has been rapidly expanding in Southeast Asia over the past year.

    Milestones include the major investments in Malaysia such as the Digital Free Trade Zone, its first e-hub outside of China along with the availability of the Alipay digital wallet and Alibaba Cloud service.

    The Singapore news comes as Amazon readies for an imminent Australia debut, signalling the retailer’s plans for a piece of the burgeoning e-commerce markets in Asia-Pacific.

  • McDonald’s China sales boom ahead of spin-off

    McDonald’s China sales boom ahead of spin-off

    McDonald’s China sales posted solid quarterly growth ahead of the division’s spin-off. Global same-store sales rose 6.6 per cent in the three months to June 30. In what the company terms its ‘High Growth segment’, second quarter comparable sales increased 7 per cent, led by a strong performance in China. The segment’s operating income rose 28 per cent, with about half of that resulting from lower depreciation expense due to the accounting treatment related to the pending sale of the China and Hong Kong businesses.

    McDonald’s CEO Steve Easterbrook was positive about the company’s performance.

    “We’re building a better McDonald’s and more customers are noticing. Our relentless commitment to running great restaurants and keeping the customer at the center of everything we do is generating broad-based strength and momentum across our entire business.  For the quarter, we delivered our strongest global comparable sales and guest count results in more than five years.  We’re now introducing our Velocity Growth Plan accelerators in more restaurants around the world, bringing meaningful benefits to more customers through digital, delivery and our Experience of the Future.”

    Second quarter highlights

    While sales were up, consolidated operating revenues slipped 3 per cent, or 2 per cent in constant currencies, due to the impact of the company’s strategic refranchising initiative.

    Systemwide sales increased 8 per cent in constant currencies, due to strong comparable sales performance and restaurant expansion.

    Consolidated operating income increased 24 per cent (26 per cent in constant currencies), which included a benefit from the prior year’s strategic charges of approximately $230 million.

    US operating income for the quarter increased 5 per cent, reflecting higher sales-driven franchised margin dollars and higher gains on sales of restaurants, among other factors.

    “Whilst we’re encouraged by our results from the first half of 2017, we’re not complacent.  Today, we’re acting like a leadership brand, taking on new challenges and opportunities and moving with a greater sense of purpose and urgency,” said Easterbrook.

    “We’re building on our momentum, leveraging our size and scale and executing with greater precision against our priorities to retain, regain and convert customers by giving them even more reasons to visit and enjoy McDonald’s.”

  • Walmart and JD.com plan shopping festival in August

    Walmart and JD.com plan shopping festival in August

    Walmart and JD.com are set to launch a new online shopping festival for August 8, in an onmi-channel alliance that will see the two retail juggernauts link their supply chains and other operations.

    As the fight for the online Chinese consumer intensifies, the festival will help the US retailer “reach the 99 per cent of the country’s population that JD.com’s delivery network covers, bringing high-quality Wal-Mart products to more Chinese customers nationwide,” said an announcement.

    Helping the sale garner promotional traction, coupons have already been made available across 400 Walmart stores in China, allowing shoppers huge discounts during the upcoming online sale.

    “Our ability to tap into JD.com’s advantages across logistics, big data, technology and customer service gives Wal-Mart a huge advantage in reaching China’s rapidly expanding consumer class,” Ben Hassing, senior vice president of Wal-Mart China e-commerce and technology, told WWD.

    “We look forward to further bringing together our strengths in digital and physical retail to take the customer experience in China to the next level.”

    The date, August 8, was chosen for its symbolic numerical links, the double 8. The number eight is considered a lucky number in the country.

    The two companies also confirmed plans to integrate supply chains, “to significantly improve delivery efficiency for customers, optimize delivery routes for JD.com and increase Wal-Mart’s inventory turnover rate.”

    The change allows customers to place orders online with JD.com, where then the system will find out if a JD.com warehouse or Walmart store is closer to the delivery address. From here, the order will dispatch a JD.com courier accordingly.

    The trial project will launch initially in Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu and Wuhan.

  • The art of temperature-controlled logistics

    The art of temperature-controlled logistics

    The average life sciences and healthcare supply chain involves some 25 different parties – companies separately responsible for preparing, moving, holding, or checking the integrity of a shipment. Now imagine that the transiting pharmaceutical products or medical devices must be maintained within a temperature range of 2 to 8°C (36 to 46°F). Understandably, this requires robust systems and meticulous choreography.

    Demand is increasing for the unbroken cold chain – an uninterrupted set of processes from manufacturing and storage to distribution and delivery undertaken in refrigerated conditions. We find that our customers are paying greater attention to the specifics of how their products are being shipped and want to provide more direct input. We therefore work closely with them to identify where we can establish more control mechanisms, enabling customers to track their shipments at all touch points, particularly through global air cargo facilities.

    Today, technology enables us to gather data on any parameter of the supply chain – for example, not just temperature but also humidity, energy consumption, and even whether a door has been opened or closed. By transmitting this data via mobile devices, key processes can be monitored in real time from anywhere in the world. And throughout time, this is generating additional data – current and historical – as shipments move through the supply chain.

    Ensuring cold chain integrity requires using rich analytics algorithms to turn raw data into actionable recommendations and warnings. These can improve storage and handover processes, guide business decisions, and prevent cold chain failures before they occur.

    With temperature-controlled logistics, we use data to mitigate and predict risk. For example, we would start by looking at the validation performance of our packaging. Then, at the next level of our analysis, we would examine our process control around this packaging. We would be asking questions such as “How well can we control the process?” and “What’s the impact if we experience a deviation?”. It is essential that we take a scientific approach to the evaluation of risk through data – this is how we anticipate which process elements could go wrong and which ways any packaging might fail.

    Cold chain logistics is constantly evolving – active and passive packaging solutions, new services provided by the airlines, and more. One of our customer surveys showed that 40% of our life sciences and healthcare customers consider maintaining temperature control to be a major issue. That is why many of our discussions with customers concern harnessing the power of big data and analytics. These highly targeted activities reduce risk and enable better decision making, ensuring we succeed in delivering temperature-controlled healthcare to the world.

  • Hong Kong International Airport retail spaces available

    Hong Kong International Airport retail spaces available

    Three Hong Kong International Airport retail spaces are available for tender for a smart-living and audio/visual/electronic products concession.

    All spaces are in Terminal 1 restricted areas – 102 sqm on Level 7 of Departures East Hall, South; 164 sqm on Level 7 of Departures East Hall, North; and 40 sqm on Level 6 of Departures South Concourse.

    With air, sea and land links, Hong Kong International Airport is open round the clock, serving more than 100 airlines and 70.5 million passengers annually.

    Tender requests must be accompanied with a non-refundable cashier’s order of HK$500 (US$64). Tender submissions must be in by August 31.

  • 3 reasons why telco giant Viettel’s global expansion is booming

    3 reasons why telco giant Viettel’s global expansion is booming

    Strong international markets, favorable exchange rates and new services have led to record revenues. Vietnam’s military-run telecoms group Viettel said its pre-tax profit from the nine overseas market it currently has a foothold in rose 156 percent on-year to $41 million in the first half of 2017.

    The huge jump is due to encouraging business climates, new services and strategic projects and favorable exchange rates, according to Viettel Global.

    Overseas performances

    Other than established overseas markets such as Laos, Cambodia and East Timor, which all turned a healthy profit, new markets in Peru, Burundi and Haiti were the top contributors to the company’s success.

    During the first six months, total sales in Peru and Burundi increased by 82 percent and 38 percent respectively, exceeding the 29 percent on-year growth recorded in East Timor. Viettel Haiti also bounced back from the strong typhoon in 2016 with 15 percent sales growth in H1.

    Peru and East Timor were the two most promising markets for Viettel during H1. Pre-tax profit in Peru reached VND405 billion ($18 million), up 132 percent on-year.

    Meanwhile, the number of subscribers to Telemor, Viettel’s carrier in East Timor, jumped 42 percent more than targeted with total sales reached $15 million.

    Favorable exchange rates

    Unlike 2016, favorable exchange rates have contributed to a good start to this year.

    Stronger currencies in Mozambique and Cameroon, together with strict financial controls imposed by their governments, have helped Viettel bag huge profits from these countries.

    Profits from Peru and Haiti also are expected to gain 3-6 percent thanks to similar conditions.

    If the rates continue to be favorable this year, Viettel can earn huge profits from oversea markets, especially in Mozambique and Cameroon, where the figure is expected to reach $60-70 million, said Le Dang Dung, General Director of Viettel Global (VTG).

    New services and strategic projects

    Viettel has developed specific strategies and targets for each of its overseas markets, based on their demographics, economies and political situations, according to Dung. These plans focus on specific goals, but they all aimed at the main target of bagging $250 million in profit from Viettel’s nine international markets in 2017.

    Viettel has expanded its services to please customers of all ages. In Cambodia, the telecoms group, after long periods of being known as “the network of the elderly”, has taken steps to attract younger customers who are willing to spend more.

    By changing the color of the logo, hosting more events, and improving customer care strategies, Metfone, Viettel’s Cambodia company, has successfully attracted seven million subscribers during H1.

    Viettel’s Laos unit Unitel has quickly reached 4 million subscribers, and is the top provider there, while in East Timor, the group is using new frequencies to generate millions of dollars in profit and promote its new 4G data service.

    Peru is another market benefiting from the new 4G data service. Bitel, Viettel’s brand in Peru, has become the largest 4G network in the country with 5,000 residential centers through 3,000 stations. In the first six months of the year, the number of Bitel subscribers rose five times to over 2 million.

    According to Viettel Global, in order to maintain its leading position in most international markets while creating momentum for the future, the telco is now focusing on new business models such as IT solutions, electronic wallets, population management systems and tax solutions.

    During the first half, Viettel signed eight big contracts worth more than $17 million. The firm’s actual revenue reached nearly $12 million, four times higher than the total profit recorded for the whole of 2016.

    Viettel has set a target of reaching 50 million international subscribers in 2017, up 35 percent from last year. The military-run telecoms also plans to make $1.4 billion in total revenue from international investments this year, a 29 percent increase.  

  • Muji opens its 423rd store in Singapore

    Muji opens its 423rd store in Singapore

    Muji has just opened its 423rd store outside of Japan, officially beating the number of stores it has in its domestic market.
    The milestone was reached as it cut the ribbon on its Southeast Asia regional flagship, in Singapore’s Plaza Singapura mall on key shopping street Orchard Road.

    The new store, its largest in Southeast Asia, carries a wider product offer than any of the other 10 Muji stores in Singapore, including the Labo clothing line, the Found Muji label (which features home items from around the world) and Idée.

    It also has the firm’s third the third Café&Meal dining café and covers 1,640 sq m.

    Parent company Ryohin Keikaku’s President Satoru Matsuzaki told the Nikkei Asian Review that the company aims to accelerate its expansion in South and Southeast Asia after some time spent focusing on the east of the continent (China, Hong Kong, Taiwan and South Korea).

    That acceleration will see it entering Vietnam next year as well as expanding in the Philippines after its debut there earlier this year in a joint venture deal.

    The company will also focus on driving overseas revenue higher because, while store numbers abroad now exceed those in Japan, at ¥32.4 billion, revenue from those foreign stores is roughly half of that in its domestic market.

    Much of that figure came from China where it has 200 stores.

    Singapore is key to this strategy as it’s a regional hub and Matsuzaki said it will also help the company get experience it can apply in India and the Middle East.

    The company’s customers outside of Japan tend to be much younger than the Japanese shoppers it sees in its stores.

    But while these shoppers often have lower income levels than those older consumers in Japan, they also represent a chance to win customers at a young age and build brand loyalty that could last for years, analysts said.

  • Peugeot sets new profitability record on pricing gains

    Peugeot sets new profitability record on pricing gains

    PSA Group increased sales and profit in the first half, the maker of Peugeots and Citroens said, beating analyst expectations with a new profitability record at its core manufacturing division.

    Net income rose 3.6 percent to 1.26 billion euros ($1.46 billion) on a 5 percent increase in revenue to 29.17 billion, the French carmaker said on Wednesday, as stronger pricing more than made up for weaker sales volumes in Europe and China.

    The core automotive operating margin jumped from 6.8 percent to 7.3 percent, setting a “new historic high” for the carmaker, Chief Financial Officer Jean-Baptiste de Chatillon said on a conference call with reporters.

    The Paris-based carmaker rebounded from near-bankruptcy and a government-backed bailout in 2014 to a 6 percent automotive operating margin last year on the strength of cost-cutting, a pared-down lineup and determined efforts to lift prices.

    Weaker first-half vehicle sales in Europe and a sharper slowdown in China had sparked concerns about the pace of PSA’s recovery just as it prepares to acquire Opel from General Motors , in a deal closing later this year.

    But the first-half numbers squarely beat analyst expectations of 28.92 billion euros in sales, 1.3 billion in automotive profit and a 1.06 billion-euro net profit, based on the median of nine estimates polled for Reuters.

    PSA also raised its full-year European auto-market growth forecast to 3 percent from one percent and its Latin American and Russian growth forecasts to 5 percent from 2 percent and flat, respectively.

  • AirAsia X Malaysia passengers up to 1.39 million

    AirAsia X Malaysia passengers up to 1.39 million

    AirAsia X  carried slightly more than a third more passengers in the second quarter (Q2) ended June 30 compared with a year earlier, with the total distance travelled by these passengers expanding by about the same percentage.

    Announcing its preliminary operating statistics yesterday, the long-haul budget carrier said operating performance in the period trended slightly above expectations despite Q2 historically being the leanest quarter.

    The number of passengers who flew with AAX Malaysia grew 34.4% to 1.39 million compared to a year earlier, while revenue passenger kilometres grew 35.0% to 6.79 billion.

    “The company continues to stimulate demand to fill up additional capacity injected in Q2 by achieving a marked improvement in passenger load factor of 80%, up five percentage points (ppts) year-on-year (y-o-y), in line with the 26% y-o-y growth in available seat kilometres to 8.45 billion in the quarter,” AAX said.

    During the quarter under review, AAX Malaysia added frequency to two routes: Kuala Lumpur–Shanghai and Osaka.

    AAX Malaysia also added Honolulu to its network during the quarter under review, the airline’s maiden service to the United States.

    No new aircraft was added in the period, so the fleet size stood at 22 A330s.

    On the associates, it said AAX Thailand recorded a strong passenger load factor of 92%, an increase of three ppts from 89% a year ago.

    AAX Thailand carried 387,959 passengers in Q2, 26% higher than the same period last year. There is no new route or frequency for AAX Thailand’s network in the quarter.