Author: Mei Ling Tan

  • Limited Editions Thrive in Secondhand Markets

    Limited Editions Thrive in Secondhand Markets

    The latest hype in Korea has been over the Adidas Yeezy Boost 350 v2 “Zebra,” co-designed by American rapper and producer Kanye West. This extremely limited edition pair of shoes sold for a retail price of 289,000 won ($255.75), but they now cost somewhere around 1.5 million won on secondhand platforms online. 

    Similarly, the pair’s predecessor Yeezy Boost “Bred” (black + red) with the same retail price now sell for at about 600,000 won on secondhand markets, which isn’t as impressive but still double the original amount. 

    Such popularity, and the subsequent resale of limited or special edition shoes is nothing new. 

    The Nike Air Max 95s, launched in August 2015 to celebrate their 20th anniversary, sold out in Korea in less than two hours, and were later resold at prices roughly 100,000 won higher than their retail price of 189,000 won. 

    Nike’s Air Jordans, likewise, have long been popular among shoe fanatics with every new release. The Air Jordan 1 Bred (2016), for instance, peaked at 600,000 won on secondhand platforms after selling for 199,000 won at shoe stores. The shoes are still traded at a little over 400,000 won.

    Overseas collectors share the same enthusiasm. The most notable is perhaps Kanye’s Air Yeezy 2 “Red October,” which the rapper co-designed with Nike before he teamed up with Adidas. A pair of the shoes, which were produced in a limited run of only 1,000 pairs, was traded for $93,000 on eBay at one point in 2012, and they still cost thousands of dollars for anyone trying to add them to their collection. 

    Some resellers have even decided to take this business model to a professional level. 

    For example, Yeezy Mafia, a group of some 50 individuals from countries around the world, provides shoe collectors with early information on new Adidas releases (often before official announcements) and resells them to those with a Yeezy Mafia membership. Sneaker resellers Allen Kuo and Benjamin Kickz are also big players in the market. 

    Of course, shoes are not the only items that attract devotees.

    Starbucks’ special edition merchandise usually sells out quickly in Korea, and items are later traded online for higher prices, while clothes by specialty retailers or private label manufacturers co-designed with other designers are also frequently found on secondhand markets. 

    H&M’s collaboration products – which the company releases each year with world-class designers such as Balmain, Isabel Marant, Alexander Wang, and Maison Margiela – are particularly popular. In 2015, hundreds camped out at an H&M outlet in Myeongdong for days to get their hands on the newest Balmain x H&M collection. 

    One of the dresses, which rose to prominence after Suzy of idol group Miss A was seen wearing one on a local TV show, was going for roughly 250,000 won, up from its retail price of 159,000 won.

  • Ooredoo launches 10Gbps FTTH service

    Ooredoo launches 10Gbps FTTH service

    Ooredoo has used Mobile World Congress 2017 to announce it is launching a new 10Gbps FTTH service.

    The company has been offering 10Gbps fiber speeds to select VIP customers in Doha in Qatar, ahead of a planned wider nationwide commercial rollout later this year.

    Ooredoo has been trialing the service since December. In Doha, itt currently costs 7,500 rial ($2,059) per month, bundled with the Ooredoo tv service.

    Ooredoo Qatar CEO Waleed Al Sayed said the ongoing 10Gbps upgrade will also support Ooredoo’s broader strategy involving introducing 5G services, offering 8K TV streaming and positioning Qatar as the world’s best-connected country.

    “We’re delighted to be officially launching our 10Gpbs Fibre service for Qatar at Mobile World Congress,” he said.

    “This week is all about demonstrating Ooredoo’s data experience leadership, and we continue to set new milestones by expanding and enhancing the Ooredoo Supernet for mobile and fiber customers.”

  • Millennials still like traditional carriers, says CSG study

    Millennials still like traditional carriers, says CSG study

    More than one third of millennials – young people reaching adulthood in the 21stcentury – interviewed in a four country survey say that in five years’ time they will choose mobile services offered through a traditional carrier.

    This is one of the findings of a research study on the digital opinions of almost 1000 millenials in Australia, Brazil, the UK and the US conducted by BSS solutions provider CSG International, and released at Mobile World Congress in Barcelona.

    According to the research, 35% of respondents say they expect they will choose traditional carriers in 2022, while a lesser 33% believe they will choose a non-traditional player such as Google, Amazon, or a company yet to be identified.

    “So much of the industry talk is about the move away from traditional carriers to new entrants,” says CSG’s Ian Watterson.

    “The research gives encouragement to carriers that there is loyalty there from millennials, which is something of a surprise.”

    Watterson said CSG had conducted the study because the telecoms industry was continually anticipating the digital consumption patterns and tastes of millennials, and yet there was a lack of detailed research on this.

    Asking respondents to look five years into the future also gave some indication on where the industry might be heading.

    In other findings, the industry move to personal assistants was validated, with 53% of respondents saying they would pay more for a mobile service which included an assistant.

    49% of millennials say they will want their mobile phone service to become a more intuitive personal assistant with the ability to anticipate needs and take actions, such as automatically checking-in a for a flight, 24-hours before flight time

    The survey also showed a clear willingness to give providers access to providers if that resulted in more personalised services.

    More than seven out of ten millennials said they were likely to provide their data in exchange for personalised recommendations on entertainment services and small conveniences.

    In good news for telco revenues, 59% of millennials are likely to spend more for a service specifically customized to their usage patterns across voice, data, entertainment and other personalized services.

  • Shake Shack Korea tops global sales chart

    Shake Shack Korea tops global sales chart

    Sales at a Shake Shack Korea store are the highest of any store worldwide.

    Just seven months after the chain launched in Korea, Shake Shack’s 13th international market, the Gangnam branch has outstripped some 120 branches outside the US. It sells 3000 to 3500 burgers a day, according to the Union Square Hospitality Group (USHG), the Shake Shack franchisor.

    Also known as the maker of the “New York burger,” the fast casual restaurant started out as a food cart inside Madison Square Park in 2001, expanding its menu from New York-style hotdogs to hamburgers and milkshakes.

    It made a foray into the South Korean market last year through an exclusive partnership contract with SPC Group, South Korea’s major food manufacturer and distributor.

    Another branch in Chungdam, southern Seoul, has also made it to one of the top three in terms of sales.

    A third shop is scheduled to open in April in Dongdaemun, a busy shopping district.

  • Amdocs launches aia to enable the “self-driving telco”

    Amdocs launches aia to enable the “self-driving telco”

    Amdocs has used Mobile World Congress 2017 to introduce aia, a new digital intelligence platform for the telecoms and media industry designed to enable the “self-driving telco”.

    The platform combines AI and machine learning capabilities – including cognitive computing services from IBM’s Watson – to deliver real-time intelligence into customer needs.

    Real-time data will be used by aia to make predictions, automate decisions and directly manage conversations with customers. Self-learning capabilities will be used to adapt to changing dynamics.

    The platform has the ability to manage around 50 operational business processes covered by the Amdocs OSS portfolio.

    “Imagine a world where your business intuitively understands your customers’ needs and automatically adapts to address them, where service providers embrace cognitive learning within their operational strategies, boosting customer experience, dynamically managing the product catalog and optimizing increasingly complex networks,” Amdocs CMO Gary Miles said. “aia will make that world a reality.”

    aia uses a data model compliant with the SID information framework component of TM Forum’s Frameworx digital transformation blueprint.

    Cloudera CEO Tom Reilly commented that Amdocs is “uniquely positioned to integrate intelligent data into a service provider’s Hadoop-based ecosystem.

    “The relevance of AI for service providers is very real and they get it; the question is how quickly they can act on it. By injecting intelligence into our portfolio, aia gives them a pragmatic and straightforward way to embrace AI into their business.”

  • First Starbucks Roastery to open in Europe

    First Starbucks Roastery to open in Europe

    The Milan Reserve Roastery will be the fifth top open globally after Seattle, Shanghai, New York and Tokyo.

    Located at the historic turn-of-the-century Palazzo Delle Poste building on Piazza Cordusio, this one-of-a-kind 25,500 sqft retail space will feature the company’s premium, small-batch Reserve coffees served in a variety of brewing methods.

    “It took us some time to find it, but once I walked through the former Post Office building, I knew that it would be the perfect location to honor the craft of coffee and pay respect to the uniquely Italian culture in which it will be served,” said Howard Schultz, Starbucks chairman and CEO.

    “This store will be the culmination of a great dream of mine – 34 years in the making – to return to Milan with one of the most immersive, magical retail experiences in the world.”

    At a recent Investor Day, Starbucks announced its ongoing investment in the premium Reserve brand, including opening 20 to 30 Roastery locations around the world, over time.

    “This new location will be designed specifically for the Milanese customer, integrating the world-famous theatre of coffee in Italy and will offer freshly baked food on site from Italian artisan baker Rocco Princi, the exclusive food provider for all new global Roastery locations,”the company said in a statement.

    Following the Roastery opening, Italian licensee and business partner Percassi will open a small number of Starbucks stores in Milan for the balance of 2018.  Each new store will be designed and curated to respect the local community and unique Milanese context.

    “Taking a respectful and measured approach to store openings is at the heart of the Starbucks strategy in Italy,” said the statement.

  • Singtel working with Ericsson to build shared IoT ecosystem

    Singtel working with Ericsson to build shared IoT ecosystem

    Singtel and Ericsson are using Mobile World Congress 2017 in Barcelona to conduct a joint demonstration of their Assured+ integrated IoT platform.

    The companies are working to co-create a shared IoT ecosystem for operators, networks and devices.

    The jointly-developed Assured+ will support IoT applications including elder care, connected cars and other IoT applications focused on providing connected life management for consumers.

    It aims to address industry challenges associated with a fragmented IoT market, whereby most devices developed today are place-centric and closed.

    “In order to realise the full potential of IoT and offer our customers the best user experience, we need to ensure collaboration between people, devices and networks,” SingTel CEO consumer Singapore Yuen Kuan Moon said.

    “Singtel believes an open ecosystem and the Assured+ solution will enable us to achieve these aims. By integrating standalone applications into one solution, Assured+ will bring convenience to our customers and also pave the way for more IoT solutions, such as smart home, to be launched in a seamless manner.”

    Ericsson has projected in its latest Mobility Report that there will be 18 billion IoT related devices by 2022.

    US operator AT&T has separately forged a long term agreement with members of the Bridge Alliance mobile operator group aimed at extending connected car initiatives into new territories.

    The two organizations will work to grow the number of connected cars on the road in territories covered by Bridge Alliance members, which spans the Asia-Pacific and MEA regions.

    The agreement sets forth a framework to extend the geographic coverage AT&T will be able to provide to automotive manufacturers for their infotainment and other offerings.

    Bridge Alliance members will meanwhile be able to access solutions like Wi-Fi hotspots, internet radio and live traffic for car makers to implement.

    “Our collaboration with AT&T is based on the alignment and integration of processes,

    platforms and propositions. This presents exciting possibilities for the automotive industry,

    helping to accelerate the delivery of cutting-edge connected car solutions in our markets,” Bridge Alliance CEO Eileen Tan said.

  • Singapore Airlines lifts KrisFlyer award rates

    Singapore Airlines lifts KrisFlyer award rates

    Turning your Singapore Airlines KrisFlyer miles into a business class seat and first class suite will require more miles from this month, with the Singaporean flag-carrier boosting the cost of Saver-category award flights out of Australia.

    The 15% discount for making your frequent flyer redemption booking online rather than over the phone has also been axed.

    However, fuel and insurance surcharges will no longer be added to KrisFlyer award bookings.

    The changes kick in on March 23, 2017, although miles-based award bookings made and ticketed before March 23 will escape the hike.

    There’s no change to the Standard award rates for flights from Australia to Singapore or Europe – but if you’re looking to snare a cheaper Saver award flight, here’s the uplift.

    Who’ll pay more, and how much…

    Business class flights between Australia (excluding Perth and Darwin) and Singapore bump from 55,000 KrisFlyer miles to 58,000 miles, with first class and A380 suites bookings nudging from 75,000 miles to 80,000 miles.

    Economy Saver awards rise from 25,000 miles to 28,000 miles, with no change in the number of KrisFlyer miles needed for a premium economy booking.

    No change either for flyers from Perth or Darwin, whose redemption rates remain the same if they’re headed to Singapore.

    Going all the way to the UK or Europe?

    First class and Suites awards from Australia (excluding Perth and Darwin) and Singapore go from 132,500 KrisFlyer miles to 148,000 miles; business class rates are up from 95,000 miles to 105,000 miles; and economy from 47,500 miles to 53,000 miles.

    Perth and Darwin don’t escape that increase, with a business class bump from 85,000 KrisFlyer miles to 95,000 miles, and economy up from 40,000 miles to 43,000 miles.

    The changes are part of a broader overhaul of SQ’s fare structure which will also see fuel and insurance surcharges progressively folded into base fares from late March through to May 2017.

    You’ll find more information on the Singapore Airlines website here, where you can also download the current and new KrisFlyer Award charts.

  • @Cosme hitting debut in Taiwan

    @Cosme hitting debut in Taiwan

    Japanese online cosmetic store @Cosme is to open a brick-and-mortar store in Taiwan in May.

    It is the spearhead of a plan by its owner, Istyle, to open stores across Asia.

    Istyle began opening @cosme stores in Japan in 2007, bringing together drugstore and specialty store brands. The chain grew from a website that gained popularity by word of mouth, the stores making it easy for customers to find products that rank high on the site.

    However, Istyle’s business plan for the rest of Asia will follow the exact opposite path of its success in Japan: it will first open stores, then launch websites in the native language.

    “We will establish a foothold in foreign markets by first opening stores,” says Istyle president Tetsuro Yoshimatsu.

    The company plans to add three or more stores in Taiwan and Hong Kong this year.

    So far, most of Istyle’s overseas business dealings have been focussed on wholesaling cosmetics and crossborder e-commerce in China.

  • SM Simply Shoes plans 100 stores

    SM Simply Shoes plans 100 stores

    Retail chain SM will help its footwear affiliate SM Simply Shoes reach a total of 100 stores across the Philippines by the end of next year.

    SM Simply Shoes has 24 outlets since opening in September 2014, and aims to reach its 60th store by the end of this year, says SM assistant VP Elizabeth Nathalia Tinio.

    She says the shoe store targets emerging cities and towns while the main SM malls serve the metropolitan cities and sell more expensive branded footwear.

    SM has also set a target to reach 75 stores by next year.

    Four Simply Shoes stores have opened already this year, in Kabankalan and Victorias in Negros, in Boracay in Aklan, and, this week, in the new CityMall in Tagum, Davao del Norte. It plans more stores in Bulua, Cagayan de Oro City, inside MinPro Mall in Zamboanga, inside CityMall in Dipolog City, in Lam-an, Ozamis City, and in Surigao City.

    Simply Shoes offers affordable shoes and bags and carries 20 brands including SM’s Parisian brand and Solemate.
    “The shoe industry in the Philippines is growing by 5 to 10 per cent every year,” says Tinio.

    Simply Shoes’ stock comes from suppliers in China as well as from Filipino shoe manufacturers in Marikina.

  • Sales soar for major Korean retailers

    Sales soar for major Korean retailers

    Major South Korean retailers saw their sales soar in January from a year earlier, driven by convenience stores and supermarket chains, government data shows.

    Combined sales for department stores, large outlets and online malls gained 8.3 per cent for the month, snapping a slide for three straight months, according to figures from the Ministry of Trade, Industry and Energy.

    Brisk sales and particularly soaring demand during the Lunar New Year holiday in late January helped boost sales, says the ministry.

    Sales by convenience stores surged 15.5 per cent year-on-year, followed by those of supermarkets with an 11.3 per cent gain. Department stores saw their sales rise 4.6 per cent.

    More “lone diners” – people who prefer to live and eat alone – has in part fuelled sales of prepared meals at convenience stores and frozen dishes at supermarkets, says the ministry.

    Convenience stores saw sales of instant meals, such as microwavable lunch boxes, hike 35.1 per cent, while the number of such stores grew by 13.3 per cent in the same period.

    Food sales by supermarket chains also helped boost growth with an 18.5 per cent gain.

    In contrast, online social commerce sites saw their sales inch down 0.1 per cent in January, largely because of increased marketing costs amid fierce competition. Online retailers overall saw their combined sales edge up 6 per cent for the month.

  • Lotte plans second Hanoi mall

    Lotte plans second Hanoi mall

    South Korean conglomerate Lotte is to build a second Hanoi mall.

    It will be in a 200,000 sqm complex near West Lake in the Vietnamese capital, The Korea Heraldreports.

    Included in the mall will be a department store, supermarket and a cinema, all to be directly run by Lotte affiliates.

    Construction is set to start within the next couple of months for completion in 2020.

    It has been reported that the project, previously known as Ciputra Ha Noi Mall and owned by the Citra West Lake City Development Company, was acquired by Lotte this year.

    Started in 2007 with an estimated investment of US$2 billion, the project has been stalled for various reasons.

    The total investment capital of the new Lotte project is expected to reach nearly $300 million.

    The Lotte Group invested $400 million in the 65-storey Lotte Center Ha Noi mall, currently the second-tallest building in the city.

    The Korean giant plans to expand its retail network in Vietnam through mergers and acquisitions, and plans 60 shopping malls in the country by 2020 – a five-fold increase, reports Nikkei.

    Lotte has 285 shopping centres in Asian countries including China, Indonesia and South Korea, and views Vietnam as one of the fastest-growing retail markets in the region. In October, Lotte Mart launched its e-commerce channel in Vietnam following the introduction of Lotte Shopping TV in 2012.

    As well as providing South Korean products to Vietnamese consumers, Lotte plans to export Vietnamese products like coffee, dried fruit, wooden artifacts and ceramics back to its home market.

  • Modest rise for Macau retail sales

    Modest rise for Macau retail sales

    Macau retail sales posted a modest rise of 1.1 per cent in the fourth quarter of 2016, according to data from the Statistics and Census Service (DSEC).

    Sales totalled MOP 15.89 billion, driven by a rebound in visitor spending coupled with the festive seasons such as Christmas.

    The increase was the first year-on-year growth in Macau retail sales since the second quarter of 2014.

    The value of retail sales for the fourth quarter rose by 16.2 per cent compared with the revised figure of MOP 13.67 billion in the third quarter, reflecting the impact of Christmas. Retail sales of watches, clocks & jewellery accounted for 21 per cent of the total, followed by sales of goods in department stores (15.1 per cent), adults clothing (13.2 per cent), leather goods (11.5 per cent) and goods in supermarkets (6.5 per cent).

    Year-on-year changes in value were driven by leather goods (up 18.1 per cent). Pharmacy sales fell 17.4 per cent.

    Notable quarter-on-quarter increases were observed in retail sales of adults clothing (up 31 per cent), watches, clocks & jewellery (up 21.6 per cent), communication equipment (up 18.3 per cent), leather goods (up 18.1 per cent) and department store sales, up by 17.1 per cent.

    Full year data

    The total value of Macau retail sales for the whole of 2016 was MOP 57.51 billion, down by 6.6 per cent year-on-year.

    Sales of communication equipment fell 19 per cent and of watches, clocks & jewellery by 14 per cent. In contrast, leather goods sales rose 6.1 per cent, cosmetics & sanitary articles by 5 per cent and adult clothing by 4.1 per cent.

    The volume of retail sales for the whole year of 2016 dropped by 5.5 per cent, with marked decreases in sales of watches, clocks & jewellery, down 14.1 per cent. Leather goods sales soared 18.4 per cent.

    The DSEC also records retailers comments along with data. It reports 49.8 per cent of retailers anticipate sales volume in the first quarter of 2017 will remain stable compared with the same quarter of 2016, 46.2 per cent forecast a decrease and 4 per cent expected an increase. “Meanwhile, 74.5 per cent of the retailers anticipate stable retail prices in the first quarter of 2017 compared to the same quarter of 2016, 17.2 per cent expect a decrease, and 8.3 per cent predict an increase,” the DSEC said in a statement.

    “Moreover, 48.9 per cent of retailers anticipate business will worsen in the first quarter of 2017 compared with the fourth quarter of 2016, 44.3 per cent expect the business to remain stable, and 6.8 per cent expect an improvement.”

  • Giorgio Armani consolidating brands

    Giorgio Armani consolidating brands

    Italian designer Giorgio Armani says he plans to consolidate his various collections under three labels as the fashion company undergoes an internal restructuring.

    “There will only be three lines: Giorgio Armani, Emporio Armani and A|X Armani Exchange starting with the spring-summer 2018 season,” he says.

    Armani Collezioni and Armani Jeans will be blended into the main three lines.

    “There was too much confusion with so many collections,” says Armani. “Times have changed, and we have to evolve.”

  • 7-Eleven Malaysia sales grow 4.8 per cent

    7-Eleven Malaysia sales grow 4.8 per cent

    Despite the impact of GST and subdued consumer sentiment, 7-Eleven Malaysia recorded 4.8 per cent sales growth last year.

    It had the same percentage growth for its fourth quarter. But profit fell.

    The average spend per customer grew by 3 per cent for the year, with 204 store openings giving a total network of 2122 outlets as at December 31.

    “We remain confident that continuous store expansion, refurbishment, promotional activity, improved merchandise mix and expanded in-store services will continue to deliver positive results despite the challenging headwinds,” says CEO Gary Brown.

    “It has been a difficult year for everyone involved in the FMCG retail and manufacturing sector with weak consumer confidence and spending, as well as rising costs. However, we have continued to grow and expand our sales.”

    For the fourth quarter, the group’s revenue grew to RM523.6 million (US$117.7 million).

    Gross profit of RM160.7 million was in line with the corresponding period in the previous year, albeit with the positive impact of non-recurring one-off tobacco sales as a result of change in excise duty.

    The profit before tax of RM7.8 million was a 39.3 per cent drop from RM12 million for the same period a year ago, despite positive sales growth.

    For the 12 months to December 31, revenue grew to RM2.1 billion, while gross profit improved by 4.6 per cent.

    Profit before tax of RM70.8 million dropped by 9 per cent despite the revenue growth, attributed to higher selling and distribution expenses from store expansion as well as the impact of the minimum wage increase from July 1.