Retail News CRM

Author: Mei Ling Tan

  • True Corporation Unveils Cutting-Edge AI-Powered Self-Healing CODC System for Enhanced Retail Experience

    True Corporation Unveils Cutting-Edge AI-Powered Self-Healing CODC System for Enhanced Retail Experience

    True Corporation is making waves in network management with the rollout of its AI-CODC (Cell Outage Detection & Compensation) system, an innovative artificial intelligence-driven solution aimed at enhancing communication reliability along the tumultuous Thai-Cambodian border. This cutting-edge technology is designed to monitor and manage base station signals, ensuring that even in challenging conditions, residents can rely on seamless connectivity.

    The Power of Automation in Crisis Zones

    This self-operating system stands out by functioning in real time without requiring human intervention, a game changer in areas that are often inaccessible to network engineers due to ongoing conflicts. The AI-CODC system takes the reins, autonomously adjusting signals from nearby base stations to cover disruptions. This not only keeps communication channels open for residents, but also significantly mitigates risks for personnel working in dangerous environments.

    True Corporation’s mission goes beyond just maintaining performance in high-risk provinces; it’s about ensuring that service quality remains high despite geopolitical tensions. The company is steadfast in its dedication to delivering unbroken connectivity. “Providing uninterrupted service is our primary focus,” said Mr. Prathet Tankuranun, Chief Technology and Information Security Officer of True Corporation Plc. He emphasized the importance of the AI-CODC system in allowing the company to uphold reliable services even amid difficulties while safeguarding the welfare of its operational teams.

    Compliance and Community Care

    In addition to deploying advanced technology, True Corporation adheres to strict regulations set forth by the National Broadcasting and Telecommunications Commission (NBTC). The company has proactively dismantled towers, removed equipment, and adjusted the heights of some facilities to ensure that signals do not spill over Thailand’s borders. With a focus on expanding 5G and 4G capabilities, True is poised to keep communities connected, even in the face of crisis.

    As the digital landscape evolves, True Corporation remains a beacon of innovation, demonstrating that technology can indeed be a lifeline, even in the most uncertain times. Who knew AI could have such a compassionate side?

    Questions & Answers

    How does the AI-CODC system enhance connectivity in high-risk areas?
    The AI-CODC system automatically adjusts signals from nearby base stations to fill any coverage gaps, ensuring uninterrupted services in regions that are difficult to reach due to conflict.

    What measures is True Corporation taking to comply with national regulations?
    True Corporation has dismantled towers and modified facilities to prevent signals from extending beyond Thai borders, as mandated by the NBTC.

    Why is automated monitoring necessary in these regions?
    Automated monitoring allows for real-time adjustments to base station signals without human intervention, which is crucial for maintaining stability in areas that are unsafe for engineers to access.

  • Dr. Bronner’s Boosts Marketplace Revenue by 55% with Pattern

    Dr. Bronner’s Boosts Marketplace Revenue by 55% with Pattern

    Dr. Bronner’s, the iconic organic soap and personal care brand, has transformed its marketplace performance in Australia, achieving a 55% growth in monthly revenue through a strategic partnership with leading ecommerce accelerator Pattern.

    As the exclusive importer of Dr. Bronner’s Organic Body Care to Australia and New Zealand, Lateral Food Corporation has helped the brand build a loyal following locally. However, Dr. Bronner’s Amazon presence wasn’t reflecting the full strength of the brand. Product listings lacked structure, images were inconsistent, and pricing was frequently undermined by unauthorised resellers.

    Pattern worked with Lateral Food Corporation to create a cleaner, more compelling brand experience on Amazon. The partnership aimed to sharpen Dr. Bronner’s presence, improve discoverability and put brand control back in the right hands.

    “Dr Bronner’s. stands for integrity, in its products and how it shows up as a brand,” said Vanita Hutchinson, Sales Manager for Lateral Foods Corporation. “Dr Bronner’s. needed its Amazon storefront to reflect that; something that was structured, engaging and true to its values. Pattern helped make that happen.”

    Pattern restructured Dr. Bronner’s catalogue, enhanced titles and SEO, and rolled out a refreshed storefront built around lifestyle content and intuitive navigation, including subpages by scent. These enhancements drove a 38% lift in average monthly units sold and a 55% increase in monthly revenue growth between January and May 2025, compared to the same period the year before. Storefront traffic nearly doubled, signalling a significant boost in customer interest and engagement.

    “Dr. Bronner’s already had an incredible following and a strong product lineup,” explained Merline McGregor, Managing Director for Pattern Australia. “Our focus was on elevating the brand’s online presence to match that strength, refining the catalogue, optimising the experience and ultimately helping more customers connect with Dr. Bronner’s in an authentic way.”

    Unauthorised sellers had previously flooded the listing space, creating inconsistent pricing and diminishing trust. Pattern’s tools helped the brand identify and respond to these sellers quickly, increasing Amazon Buy Box wins from 66% to 90%.

    “Working with Pattern has made a real difference. They helped us protect the brand while opening up new opportunities to grow,” said Hutchinson. “Their team understood what matters to us and brought that to life in the way customers experience our products online.”

    Advertising has played a crucial role in the brand’s marketplace turnaround. As of May, Pattern’s targeted campaign strategy now accounts for 93% of Dr. Bronner’s Amazon sales in Australia, driving sustained performance and standout results during key retail events.

    “When brands combine great products with the right catalogue and promotional strategy, the results speak for themselves. By understanding when and how customers shop, we’ve been able to position Dr. Bronner’s front and centre during high-impact moments and turn that visibility into real growth,” McGregor concluded. 

    About Pattern Inc

    Pattern is the category leader in global ecommerce and marketplace acceleration. It is the number one reseller on Amazon globally, selling over $3 billion of product each year into 60 countries. Since 2013, Pattern has profitably grown to over 2,000 employees operating from 24 global locations – including Melbourne, Sydney and the Gold Coast – to help leading brands achieve accelerated growth on D2C websites and global ecommerce marketplaces. Pattern is also present on Tmall, JD.com, eBay and other ecommerce marketplaces. We act as the authorised Amazon seller to more than 300 brands globally, buying their stock to sell on the marketplace and taking care of every aspect of their Amazon presence. For more information, visit https://au.pattern.com/

    Media Contact

    Paul Manser

    Mulberry Marketing Communications

    pmanser@mulberrymc.com

  • Stone & Wood Brewing Innovates With Refreshing Citrus Radler Beer Blend

    Stone & Wood Brewing Innovates With Refreshing Citrus Radler Beer Blend

    Stone & Wood Brewing Company has introduced a new beer blend, Citrus Radler, targeting customers who prefer lighter, more refreshing beverages. This innovative blend combines beer with citrus elements, providing a flavorful twist to traditional beer.

    A New Favorite: Citrus Radler

    The Citrus Radler is described as a light, invigorating beverage with a zestful aroma and taste, characterized by notes of orange, grapefruit, and lemon. Radlers are typically a combination of beer and citrus components, such as lemon soda, lemonade, or freshly squeezed juice.

    Stone & Wood’s unique spin on the Radler is light-bodied and designed for easy consumption. The product is free of added preservatives and is brewed exclusively using Australian malts and hops. Each 300ml can contain a moderate alcohol content of 4 per cent ABV.

    The company describes the Citrus Radler as a “bright and sessionable salute to the Australian golden hour.” It is a carefully crafted blend of Australian pale malts, Galaxy hops, and real Australian lemons, providing a refreshing experience to beer enthusiasts.

    Availability and Pricing

    The Citrus Radler is now available for purchase online and at select retail locations, including BWS and Dan Murphy’s stores. The product is priced at $17 for a pack of four and $60 for a pack of sixteen, providing customers with a range of options that cater to their unique preferences and consumption habits.

    Questions & Answers

    What is the Citrus Radler?
    Citrus Radler is a new beer blend introduced by Stone & Wood Brewing Company, featuring a refreshing blend of beer and citrus elements.

    What are the key characteristics of the Citrus Radler?
    It’s a light-bodied, zesty beverage with notes of orange, grapefruit, and lemon. It’s made using Australian malts and hops and contains no added preservatives.

    Where can the Citrus Radler be purchased and how much does it cost?
    Customers can buy Citrus Radler online or at select BWS and Dan Murphy’s stores. The price is $17 for a four-pack and $60 for a sixteen-pack.

  • Pepsico Expands Australian Snack Portfolio With Smith’s Crackers And Mini Canisters

    Pepsico Expands Australian Snack Portfolio With Smith’s Crackers And Mini Canisters

    PepsiCo is diversifying its snack offerings in Australia by launching two new formats: Smith’s Crackers and Mini Canisters. These new products are expected to add variety and cater to consumer preferences for diverse flavours and convenient sizes.

    Smith’s Crackers: A New Take on a Classic

    Smith’s Crackers present a fresh twist on PepsiCo’s classic chip offerings. These oven-baked snacks come in a variety of flavours to satisfy diverse taste preferences. The available flavours include Cheddar Cheese, Barbecue, Salt & Vinegar, Sour Cream & Onion, and Crispy Chicken. With this range, PepsiCo is betting on a combination of familiar flavours and a new snack format to appeal to consumers.

    Mini Canisters: A Compact Format for Popular Snacks

    In addition to the Smith’s Crackers, PepsiCo is also launching Mini Canisters. These compact containers host smaller-sized versions of four popular snack brands. The selection includes Doritos Cheese Supreme, Cheese Twisties, Grain Waves Sour Cream & Chives, and Cheetos Cheese & Bacon. This new format caters to consumers who prefer snack-sized portions and appreciate the convenience of resealable containers.

    Alexia Horley, CEO for ANZ Foods at PepsiCo, expressed the company’s excitement for the introduction of these innovative offerings. She stated, “We think it’s time to shake up the category, with these new snack formats.”

    Availability and Pricing

    The new Smith’s Crackers and Mini Canisters are now available for purchase in supermarkets across Australia. Smith’s Crackers are set at a recommended retail price (RRP) of $4, while the Mini Canisters are priced at $5.50.

    Questions & Answers

    What are the new snack offerings introduced by PepsiCo in Australia?
    PepsiCo has launched two new snack formats in Australia: Smith’s Crackers and Mini Canisters.

    What flavours are available for Smith’s Crackers?
    Smith’s Crackers offer a range of flavours including Cheddar Cheese, Barbecue, Salt & Vinegar, Sour Cream & Onion, and Crispy Chicken.

    What snack brands are included in the Mini Canisters?
    The Mini Canisters contain smaller versions of four popular snack brands: Doritos Cheese Supreme, Cheese Twisties, Grain Waves Sour Cream & Chives, and Cheetos Cheese & Bacon.

  • Marquise Baby Expands Retail Reach: Baby Essentials Now More Accessible In Australian Convenience Stores

    Marquise Baby Expands Retail Reach: Baby Essentials Now More Accessible In Australian Convenience Stores

    Marquise Baby, a well-known Australian baby care brand, is set to increase its retail reach by making its products more readily available in convenience store chains throughout the country.

    Expansion Into Convenience Stores

    The brand has initiated the distribution of its main line of nappies across Ampol service stations nationwide. The distribution expansion also includes the ongoing rollout of both nappies and wipes to as many as 700 7-Eleven stores across Australia.

    Meeting Customer Demand

    This strategic move by Marquise Baby is in response to a growing demand from parents for more conveniently accessible baby essentials.

    Sam Griffin, the director of Marquise Baby, expressed the company’s commitment to catering to the evolving needs of today’s busy parents. He emphasized the brand’s dedication to being available to consumers wherever they need them the most. This includes offering services such as direct-to-consumer subscriptions, availability in thousands of convenience stores across the country, and delivery services through retail partners via platforms like Uber Eats and DoorDash.

    Brand Legacy and Recognition

    Having been in the market for over nine decades, Marquise Baby has built a reputation for its minimalist, sensitive skin-friendly products. Their baby wipes, composed of 99.7 percent water and manufactured in New Zealand, have become one of the brand’s most purchased products.

    The company’s commitment to quality has been acknowledged with several awards in the recent past. These include the Silver for Best Nappy at the 2025 Mum Central Awards, the Silver for Best Baby Wipes at the Clean & Conscious Awards, and two Expert Choice Awards at the Kiindred Awards.

    Questions & Answers

    What is the reason for Marquise Baby’s expansion into convenience stores?
    The company has noted an increase in demand from parents for easily accessible baby essentials, which motivated them to make their products more readily available in convenience stores nationwide.

    What are some of the other services offered by Marquise Baby?
    The brand is keen on meeting the needs of its customers wherever they are. As such, Marquise Baby offers direct-to-consumer subscriptions, availabilities in local convenience stores, and a delivery service through its retail partners via platforms like Uber Eats and DoorDash.

    What awards has Marquise Baby recently won?
    Marquise Baby has been recognized with several awards, including the Silver for Best Nappy at the 2025 Mum Central Awards, the Silver for Best Baby Wipes at the Clean & Conscious Awards, and two Expert Choice Awards at the Kiindred Awards.

  • Louis Vuitton Enters Cosmetics Industry With Sustainable, Luxury Makeup Line, La Beaute

    Louis Vuitton Enters Cosmetics Industry With Sustainable, Luxury Makeup Line, La Beaute

    Luxury fashion brand Louis Vuitton is venturing into the cosmetic industry with the introduction of La Beaute, a premium makeup line. The initial launch is set to take place in China this month, with a worldwide expansion planned shortly after.

    The Creative Force Behind La Beaute

    The creative process for developing this collection was steered by renowned British makeup artist, Dame Pat McGrath. The French luxury establishment communicated that the products come in artistically designed containers that are intended to be lifelong keepsakes.

    The makeup assortment features 55 lipsticks, 10 lip balms, and a variety of eyeshadow palettes.

    Sustainable and Luxurious

    All items in the collection are designed with sustainability in mind, as they are refillable. Customers can purchase replacement lipstick bullets and individual eyeshadow shades as needed.

    Adding an extra touch of luxury, the lip products, a collaboration with Louis Vuitton’s master perfumer Jacques Cavallier Belletrud, are also fragranced. The Rouge lipsticks boast a blend of mimosa, jasmine, and rose scents, while the Baumes lip balms carry hints of mint and raspberry.

    “Makeup is culture; it is power; it is presence; and it’s personal,” McGrath, the creative director of cosmetics for La Beaute, said of the new line.

    Pricing and Availability

    The lipsticks and balms from the range are priced at $160 each, while the eyeshadow palette is available for $250.

    The brand is planning a digital pre-launch scheduled for August 25.

    Questions & Answers

    What is the price range for the La Beaute makeup line?
    The lipsticks and lip balms are valued at $160 each, whereas the eyeshadow palette is priced at $250.

    Are the products in the La Beaute makeup line refillable?
    Yes, all the products in the line, including lipsticks, lip balms, and eyeshadows, are refillable.

    Who is the creative director behind the La Beaute line?
    The La Beaute makeup line was developed under the creative direction of renowned British makeup artist, Dame Pat McGrath.

  • Tim Hortons Philippines Squashes Exit Rumors Amid Store Closures And Menu Changes

    Tim Hortons Philippines Squashes Exit Rumors Amid Store Closures And Menu Changes

    TH Coffee Services Philippines Corporation, the Philippine operator of the Canadian coffee chain Tim Hortons, has quashed rumors that it plans to exit the Philippines market. These speculations came about after several customers observed store closures and a reduced product line at multiple locations.

    Store Closures Stir Speculation

    Discussions about certain Tim Hortons outlets shutting down recently gained traction on social media. Notably, customers reported that the Uptown Mall branch in BGC had closed down. Similarly, others indicated that the outlets in SM Bacoor and SM Fairview had also ceased operations.

    Changes in Product Offerings

    Apart from the store closures, the company also sparked speculation when it discontinued its usual range of doughnuts, muffins, eclairs, and crullers last year. These items were traditionally imported from its Canadian factory. In a shift towards local sourcing, the coffee chain now offers breakfast sandwiches and pastries made locally, in addition to its coffee selection.

    Despite these changes, Tim Hortons continues to be a popular choice among local coffee enthusiasts. One customer said, “Tim Hortons is one of my go-to coffee places in Manila. But I’ve noticed in the past few weeks that their stores are slowly decreasing. It’s a shame if they disappear completely.”

    Tim Hortons Philippines Affirms Market Presence

    In light of these developments, Tim Hortons Philippines was quick to address the rumors. Enrique Yap Jr., CEO of TH Coffee Services, made it clear that the company had no intention of leaving the Philippines market. “We’ve heard the buzz regarding Tim Hortons closing in the Philippines, but rest assured, we’re not going anywhere. Our dedication to quality and service is stronger than ever,” he affirmed.

    Tim Hortons first entered the Philippine market in 2016.

    Questions & Answers

    What prompted the speculation about Tim Hortons exiting the Philippines market?
    The speculation started due to some observed store closures and a change in the product offerings of Tim Hortons in the Philippines.

    Has Tim Hortons Philippines confirmed its plans to exit the market?
    No, the company has categorically denied any plans to exit the Philippines market.

    What changes has Tim Hortons Philippines implemented in its product offerings?
    The company has discontinued its traditional range of imported baked goods and replaced them with locally sourced breakfast sandwiches and pastries.

  • Zus Coffee’s Ambitious Expansion: 200 New Outlets Across Southeast Asia

    Zus Coffee’s Ambitious Expansion: 200 New Outlets Across Southeast Asia

    Zus Coffee, the well-established Malaysian chain, has announced its expansion into Thailand with the opening of two new outposts in Bangkok. This move marks a key stage in the brand’s previously stated intentions for regional growth.

    Expansion into Bangkok

    The two stores, located at Varnish Place Ari, a renowned lifestyle hub, and Baan Kampu Asoke on Sukhumvit 21 Road, were established in partnership with RSC, a prominent leasing firm.

    These Bangkok locations are just a fraction of Zus Coffee’s ambitious strategy to establish 200 new outlets throughout Southeast Asia within the year. As part of this growth plan, the company is aiming to unveil at least 107 new stores in its home country of Malaysia, approximately 80 in the Philippines, and six in Singapore. Additional expansion in Thailand, Brunei, and Indonesia is also on the horizon.

    About Zus Coffee

    Zus Coffee was founded in 2019 with a specific focus on offering budget-friendly specialty coffee. Since its inception, the company has experienced remarkable growth, mushrooming from 290 outlets in 2023 to over 700 locations in Malaysia.

    The company embarked on its international expansion in 2023, with the Philippines being the first overseas market where it launched operations.

    Questions & Answers

    When was Zus Coffee founded?
    Zus Coffee was established in 2019, specializing in affordable specialty coffee.

    What is Zus Coffee’s expansion plan for the year?
    Zus Coffee aims to open 200 new outlets across Southeast Asia this year. The plan includes launching at least 107 new stores in Malaysia, around 80 in the Philippines, and six in Singapore, with further expansion planned in Thailand, Brunei, and Indonesia.

    Where has Zus Coffee recently expanded to?
    Zus Coffee has recently expanded into Thailand, opening two new outlets in Bangkok.

  • PLDT Takes Bold Action in Enterprise Transformation: Paving the Way for a Future-Driven Retail Landscape

    PLDT Takes Bold Action in Enterprise Transformation: Paving the Way for a Future-Driven Retail Landscape

    PLDT Enterprise, a dominant force in the Philippines for connectivity solutions and ICT services, is playing a pivotal role in shaping the nation into a strategic digital hub. As the enterprise division of the country’s largest integrated telecommunications provider, PLDT Enterprise taps into the vast resources of its parent company along with Smart, ePLDT, VITRO, and PLDT Global, fueling both local and international business transformations.

    With a heritage spanning nearly a century, PLDT Enterprise is at the cutting edge of the Philippines’ digital evolution, driving secure, intelligent operations with end-to-end solutions that unify people, platforms, and the potential for growth across borders.

    Blums Pineda, who recently stepped into the role of Senior Vice President and Head of the Enterprise Business Group, brings nearly three decades of experience in telecommunications and technology. His career—shaped by leadership positions in the U.S. and Europe across various sectors including B2B tech and banking—culminates in his mission to enhance PLDT Enterprise’s offerings for businesses both locally and globally.

    Pineda outlined his vision for empowering enterprises through innovative connectivity solutions, reflecting a commitment to facilitating growth and digital advancement in the Philippines.

    A New Outlook on Enterprise Solutions

    Having returned to the Philippines after 15 years abroad, Pineda is keen to meld his international experience with an understanding of local business challenges. “At PLDT Enterprise, I plan to unite that global perspective with insights into what local companies need,” he explained. “I’ve seen how the right tools and partnerships can create significant impact—my goal is to fast-track those results for our clients.”

    Bridging local businesses to global ecosystems remains a key priority. By leveraging PLDT’s robust infrastructure, we can connect clients to counterparts who have advanced their digital transformation, allowing them to adopt proven models swiftly and manage risk more efficiently.

    Enabling Clients with High-Speed Connectivity

    The cornerstone of PLDT Enterprise’s strategy revolves around delivering high-speed and secure connectivity on a future-ready network. Recent initiatives include investments in the Asia Direct Cable (ADC) and the forthcoming Apricot cable system, which promise to expand international data capacity by 33% while enhancing access to critical global hubs.

    However, securing digital assets is about much more than just connectivity. Pineda pointed out that PLDT is dedicated to bolstering cybersecurity measures, scalable storage, and seamless cloud access. For instance, the company has aided a major consumer goods firm in safeguarding operations through comprehensive Business Continuity and Managed Security Services, ensuring uninterrupted readiness across the board.

    Notably, PLDT has taken robust steps to fortify cybersecurity across various sectors, such as conducting large-scale workshops aimed at equipping employees to recognize and thwart cyber threats. In another notable case, it mitigated a ransomware attack on a significant real estate client by deploying an emergency 5G network, restoring operations while cleverly sidestepping ransom payments.

    Elevating the Data Center Game

    As today’s enterprises increasingly rely on data centers, PLDT’s VITRO data center in Santa Rosa stands out, conforming to global hyperscaler standards and dissipating any surprises for international clients about the Philippines’ capabilities. “What’s more astonishing,” Pineda boasts, “is that we built it ahead of the curve, anticipating demand well in advance.”

    This facility, strategically linked to essential subsea cables, guarantees seamless international connectivity—a game changer for handling substantial data transactions. Upcoming innovations include the launch of GPU-as-a-Service (GPUaaS), allowing businesses to harness GPU capabilities flexibly as they dabble in AI.

    Our data center strategy dives deep beyond capacity, focusing on power and cooling necessities. We meticulously select locations to ensure they are futureproof and poised to expand alongside market demands.

    Strategically, PLDT Group is not resting on its laurels with VITRO Santa Rosa; plans are already underway for a new wave of data centers to meet forthcoming needs head-on.

    Innovating Towards the Centenary

    As PLDT gears up to celebrate its centennial in 2028, PLDT Enterprise is laser-focused on delivering innovations that cater to precise customer requirements. While competitive pricing is crucial, the company prioritizes providing long-term value through meaningful partnerships and actionable insights, enabling businesses to push beyond immediate goals.

    Aiming to bolster the Philippines’ national digital agenda, PLDT is also exploring opportunities in sovereign cloud services, facilitating essential local government solutions, from enhancing emergency response systems to disaster recovery initiatives. “For us, innovation extends beyond technology—it’s about tackling tangible challenges and streamlining processes,” Pineda stated.

    Ultimately, PLDT is committed to helping clients scale and compete on the global stage, intertwining world-class infrastructure and insights to redefine how technology underpins modern business success.

    Questions & Answers

    What is Blums Pineda’s vision for PLDT Enterprise?
    Pineda envisions marrying his extensive global experience with local insights to empower businesses through innovative connectivity and infrastructure solutions, aiming to accelerate digital transformations for clients.

    How is PLDT Enterprise enhancing cybersecurity for its clients?
    PLDT Enterprise implements a holistic approach by providing Managed Security Services, conducting workshops for employees, and addressing specific threats like ransomware attacks through swift operational restoration methods.

    What future developments can we expect from PLDT’s data centers?
    PLDT plans to enhance its VITRO data center capabilities and launch GPU-as-a-Service to accommodate AI initiatives while also expanding its network of data centers to meet growing demand.

  • Maxis Teams Up with China Mobile International to Launch CMLink MVNO in Malaysia

    Maxis Teams Up with China Mobile International to Launch CMLink MVNO in Malaysia

    China Mobile International Limited (CMI) has made significant strides in the Asian telecommunications landscape with the launch of its first mobile virtual network operator (MVNO) service in Malaysia. This announcement was made during the China Mobile SEA Cooperation Conference held in Kuala Lumpur, marking a pivotal moment for CMI as it taps into the vibrant Malaysian market by partnering with Maxis’s mobile network.

    Operating under its CMLink brand, CMI plans to offer customers seamless 4G and 5G mobile services, enhancing connectivity and communication opportunities in the region. A mobile virtual network operator provides mobile services without owning the underlying network infrastructure, instead utilizing the capabilities of host operators like Maxis. CMI has previously established MVNO services in markets across the globe, including the UK, Singapore, Japan, Thailand, and Italy.

    Innovative Features Tailored for Global Citizens

    CMLink promises to cater specifically to the needs of students and professionals living in or traveling to Malaysia. Its standout features, such as “1CMN” (one card, multiple numbers) and China-Malaysia data sharing services, aim to ensure that users can remain effortlessly connected between China and Malaysia. There’s nothing quite like having your own “phone backpack” — that is, not just one number but multiple ones, all while enjoying seamless service!

    A Partnership Reinforced for Future Growth

    This new collaboration is a natural extension of the long-standing relationship between Maxis and CMI. Their partnership was further solidified by a Memorandum of Understanding (MoU) signed in August 2024, which aimed to propel 5G initiatives and drive forward digital innovation in the region.

    Questions & Answers

    What is the significance of CMI’s launch in Malaysia?
    This launch marks CMI’s first foray into the Malaysian market as an MVNO, providing enhanced mobile services to a growing demographic, particularly students and professionals bridging connection between China and Malaysia.

    What are the key services offered by CMLink?
    CMLink offers features like “1CMN” (one card, multiple numbers) and China-Malaysia data sharing services, allowing users to maintain seamless connectivity across borders.

    How does this collaboration between CMI and Maxis benefit both companies?
    The collaboration not only strengthens the existing partnership but also positions both CMI and Maxis to leverage 5G technology and enhance digital innovations, driving growth in the rapidly evolving telecommunications landscape.

  • Sygnum and Incore Pave the Way for the New Era of Digital Asset Banking

    Sygnum and Incore Pave the Way for the New Era of Digital Asset Banking

    Swiss digital asset banking group Sygnum and Incore Bank, a prominent B2B transaction bank in Switzerland, are amplifying their partnership to enhance the scalability and future viability of their banking networks. Announced jointly on Thursday, the expanded collaboration marks a significant milestone in their shared journey towards redefining the digital assets landscape.

    Since 2019, Incore has joined forces with Sygnum for regulated custody and brokerage services of traditional securities, as well as for safeguarding its asset management portfolio. Now, with fresh ambitions on the horizon, the two institutions are poised to broaden their collaboration, promising essential growth opportunities in the ever-evolving financial sector.

    Under this extended partnership, Incore Bank will further enrich its digital asset offerings by harnessing Sygnum’s modular B2B platform designed for digital assets and institutional services. This dynamic platform is not just an upgrade—it’s akin to giving a Swiss watchmaker a new toolkit to craft next-gen masterpieces for clients, ensuring precision and innovation.

    Unlocking Access to Emerging Asset Classes

    Members of the Incore network will enjoy early access to groundbreaking products, along with a secure infrastructure tailored to accommodate the next wave of emerging asset classes. “Sygnum’s B2B infrastructure delivers the security, scalability, and flexibility the industry needs, along with innovative products increasingly sought after by end clients,” remarked Fritz Jost, Sygnum’s Chief B2B Officer. This strategy positions both banks at the forefront of an evolving financial revolution.

    Pioneering the Digital Asset Landscape

    Both Sygnum and Incore have made history as some of the first banks in Switzerland to receive approval for digital asset banking from the Swiss Financial Market Supervisory Authority (Finma). By expanding access to digital assets, the two partners are not only enhancing market depth but are also integrating crypto assets into the broader economy, ushering in new financial paradigms.

    Building Excitement in the Digital Sphere

    “We are excited to expand our universe of crypto asset products through our collaboration with Sygnum, further strengthening Incore Bank’s digital asset offering,” said Mark Dambacher, CEO of Incore Bank. As enthusiasm swells within the sector, the partnership points to a vibrant future where digital assets become a vital part of everyday finance.

    Questions & Answers

    How will the partnership between Sygnum and Incore Bank enhance their offerings?
    The collaboration will allow Incore Bank to enrich its digital asset offerings by leveraging Sygnum’s modular platform, enabling more innovative products and services in the growing digital asset landscape.

    What does this partnership mean for clients of Incore Bank?
    Clients will gain early access to a suite of new products and a secure infrastructure designed for emerging asset classes, making digital assets more accessible and integrated into their financial services.

    Why is the approval from Finma significant for both banks?
    Receiving approval from the Swiss Financial Market Supervisory Authority positions Sygnum and Incore among the pioneers in digital asset banking, enhancing their credibility and paving the way for broader acceptance of digital assets in the financial ecosystem.

  • FairPrice Alerts Shoppers: Beware of $3,100 WhatsApp Scam Targeting Singapore’s Supermarket Fans!

    FairPrice Alerts Shoppers: Beware of $3,100 WhatsApp Scam Targeting Singapore’s Supermarket Fans!

    In a warning to its customers, Singapore’s FairPrice supermarket chain has flagged a fraudulent WhatsApp survey that promises a tempting reward of SGD4,000 (approximately US$3,100).

    In a recent Facebook post, FairPrice clarified that this deceptive questionnaire has no association with the company. Shoppers are urged to ignore the message and avoid clicking on the link or sharing any personal information.

    This scam cleverly attempts to entice potential victims with the lure of cash for completing the questionnaire, but FairPrice has made it clear: legitimate promotions can only be found on the FairPrice Group app or through their official website. “We will never send SMS, WhatsApp, or any other messages asking for your username, password, or financial information,” the company reassured its customers.

    A Snapshot of FairPrice’s Legacy

    With over five decades of service, FairPrice stands as Singapore’s largest supermarket chain, boasting more than 100 locations across the island. The company’s extensive history and trusted reputation make these scams all the more troubling for the consumer community.

    The Bigger Picture: WhatsApp Scams in Singapore

    Scams via WhatsApp have gained alarming traction in Singapore, with incidents of government official impersonation scams reaching 1,504 cases last year. Victims collectively lost an astonishing SGD151.3 million, with most targeted individuals aged between 50 and 64. Scammers primarily use phone calls and WhatsApp to connect with their victims, showcasing a disturbing trend that raises concerns about digital security and consumer awareness.

    Questions & Answers

    What is the nature of the scam targeting FairPrice customers?
    The scam involves a fake WhatsApp survey that promises respondents a reward of SGD4,000, aiming to collect personal information through a deceptive questionnaire.

    How has FairPrice responded to the scam?
    FairPrice has issued a warning on its social media channels, advising customers to disregard the scam and emphasizing that legitimate promotions are only communicated through their official app or website.

    What trend has emerged regarding scams in Singapore?
    WhatsApp scams have become increasingly prevalent in Singapore, with significant incidents reported last year, particularly targeting older demographics through impersonation tactics.

  • Gold Prices Hold Steady at Historic Highs Amid Market Fluctuations

    Gold Prices Hold Steady at Historic Highs Amid Market Fluctuations

    Saigon Jewelry Company is holding firm with gold bar prices at VND125 million (approximately US$4,750.59), and gold rings are reflecting a similar stability at VND119.5 million per tael.

    The gold market remained steady as investors looked toward the Federal Reserve’s Jackson Hole symposium later this week, seeking insights on potential interest rate adjustments and monitoring Washington’s diplomatic moves to resolve the ongoing conflict in Ukraine, according to reports from Reuters.

    Globally, spot gold climbed 0.2% to $3,337.62 per ounce, while U.S. gold futures for December delivery saw a slight increase of 0.1% landing at $3,381.50.

    “Gold is currently in a consolidative phase, biding its time for a significant catalyst to push higher. The Jackson Hole event is certainly one to watch for dovish guidance from the Fed,” noted Kyle Rodda, a financial market analyst with Capital.com.

    Historically, gold thrives in low-interest-rate settings and during periods of heightened market uncertainty, making its current performance all the more intriguing.

    Questions & Answers

    What are the current prices for gold bars and rings in Vietnam?
    As of now, gold bars are priced at VND125 million (about US$4,750.59), while gold rings are stable at VND119.5 million per tael.

    What upcoming event is impacting investor sentiment towards gold?
    Investors are closely watching the Federal Reserve’s Jackson Hole symposium, seeking insights that could influence interest rate decisions.

    What role does the current economic environment play in gold prices?
    Gold generally performs well in environments of low interest rates and increased uncertainty, which is contributing to its strong market presence.

  • Raiffeisen Expands Amid Rising Interest Pressures: A Balancing Act for Growth and Stability

    Raiffeisen Expands Amid Rising Interest Pressures: A Balancing Act for Growth and Stability

    The Raiffeisen Group’s Growth Amid Interest Income Challenges

    In the first half of 2025, Raiffeisen Group, Switzerland’s second-largest banking institution, demonstrated resilience by continuing its growth trajectory, despite a notable decline in net interest income. The bank reported profits of 555 million francs in the first six months, a sharp drop of 87 million francs or 13.6 percent compared to the same period last year. While still meeting analyst expectations, the decrease raises eyebrows in an economic landscape marked by shifting interest rates.

    The primary factor behind this downturn lies in the drop in interest income, which fell by 107 million francs or 7.5 percent to 1.3 billion francs. This decline is largely attributed to the Swiss National Bank’s recent interest rate cuts, a decision that has sent ripples through the financial sector.

    Strength in Non-Interest Revenue Streams

    Despite the challenges in interest income, Raiffeisen saw success in its non-interest business segments. Income from commissions and service fees grew by 9.1 percent to reach 366 million francs, while trading income experienced an impressive 8.5 percent increase. The pension and investment sectors particularly thrived, with net new assets flowing into securities accounts totaling 2.1 billion francs, leading to an astonishing 30,000 new accounts. This surge marks a remarkable 50 percent growth year-on-year. Overall, the volume in securities accounts now stands at 55.3 billion francs, buoyed by discretionary mandates, which soared by 17 percent, alongside gains in pension and fund savings plans.

    Raiffeisen also demonstrated solid performance in traditional lending, reporting a rise in customer loans by 6 billion francs to a total of 239 billion francs, of which 40 percent benefitted corporate clients. Their customer deposits also saw a significant uptick, increasing by 5.5 billion francs to reach 220 billion francs. Notably, the risk environment remains stable, with value adjustments constituting just 0.137 percent of receivables.

    Mortgage Market Gains

    The bank’s mortgage receivables expanded by 5.5 billion francs, bringing the total to 226 billion francs, a growth of 2.5 percent. This development allowed Raiffeisen to bolster its market position, increasing its share to 18.3 percent. However, not all news is rosy; personnel and operating costs rose around 4 percent, resulting in a cost-income ratio of 59.2 percent. On a positive note, the bank’s capitalization remains robust, with a TLAC ratio of 27.6 percent and a leverage ratio of 8.6 percent, solidifying its strong financial standing.

    A Pessimistic Look Ahead

    Looking to the remainder of the year, the Group anticipates a modest improvement in net interest income during the second half, alongside augmented commission income compared to last year. Nevertheless, expectations remain tempered, as the final results are expected to fall short of last year’s performance.

    Questions & Answers

    How did net interest income impact Raiffeisen’s overall profit?
    The decline in net interest income by 7.5 percent contributed significantly to the drop in Raiffeisen’s profits, which fell by 13.6 percent compared to last year.

    What areas of Raiffeisen’s business showed growth despite the interest income decline?
    Raiffeisen reported growth in its non-interest business areas, particularly in commissions and services, which rose by 9.1 percent, and trading income, which increased by 8.5 percent.

    What is Raiffeisen’s forecast for the second half of 2025?
    The Group expects a slight recovery in net interest income and higher commission income, although overall results are anticipated to remain below those of the previous year.

  • Vietjet Launches Construction of Landmark Maintenance Hub at Vietnam’s Flagship Long Thanh Airport

    Vietjet Launches Construction of Landmark Maintenance Hub at Vietnam’s Flagship Long Thanh Airport

    Vietjet has officially broken ground on its state-of-the-art Aircraft Maintenance and Engineering Center at Long Thanh International Airport, set to become Vietnam’s largest and most advanced airport upon completion. The project is among 80 landmark initiatives inaugurated in celebration of the 80th anniversary of Vietnam’s National Day (2 September).

    Backed by nearly USD100 million, the development covers Hangars 3 and 4 at the under-construction airport. Equipped with world-class infrastructure, the new center will be able to serve up to 10 aircraft at a time. Beyond meeting the maintenance needs of Vietjet’s expanding fleet, the facility is designed to support both domestic and international airlines—strengthening Vietnam’s aviation capabilities and ensuring smooth future operations at Long Thanh.

    The launch of the Aircraft Maintenance and Engineering Center underscores Vietjet’s long-term strategic vision and commitment to sustainable, future-focused investment while the airline is actively expanding its global flight network with four direct routes linking Singapore to Ho Chi Minh City, Hanoi, Da Nang and Phu Quoc. It also highlights the pioneering role of private enterprises in advancing aviation infrastructure and driving national development in an increasingly globalised landscape.