Author: Mei Ling Tan

  • Mobile and Internet Usage Propels Southeast Asia’s Retail Ecommerce Sector

    Mobile and Internet Usage Propels Southeast Asia’s Retail Ecommerce Sector

    Southeast Asia has all the ingredients for a promising ecommerce market—rising internet and mobile penetration, a growing middle class with greater discretionary spending, and an increasing supply of digital platforms. Still, many challenges continue to hamper ecommerce growth in the region, as explored in a new report, “Ad Fraud in the US: How More Sophisticated Methods Are Hurting Mobile, Video and Performance Measurement”

    Retail sales in the six largest economies in Southeast Asia—Indonesia, Malaysia, Philippines, Singapore, Thailand and Vietnam—will total $786.45 billion this year, representing 3.6% of worldwide sales. Indonesia, the most populated country in Southeast Asia, will also have the largest retail market, with $245.86 billion in sales. Thailand and Vietnam will follow, at roughly $190 billion and $161 billion, respectively.

    Retail potential in Southeast Asia is determined in large part by population size and purchasing power. Collectively, these six nations benefit from having a population of over 561 million people as of 2016, according to estimates from the US Census Bureau. And that number will continue to expand, growing to nearly 583 million people in 2020, adding about 21.7 million new consumers over the next four years.

    Robust economic growth in these markets is giving way to rising incomes and expanding middle classes. Data from the International Monetary Fund (IMF) shows that total GDP rose from $1.824 trillion in 2010 to $2.462 trillion in 2016. These figures, which account for inflation, are forecast to rise even further, topping $3.346 trillion by 2020.

    Southeast Asia is also experiencing a boom in urbanization, which will also help drive further retail expansion across the region. Generally, retail players focus on urban areas because they have the greatest opportunity (i.e., large population sizes) and favorable conditions for development—such as developed transportation systems, supply chains and technology. Several of the most densely populated cities in Southeast Asia are also the ones growing quickly in population size and retail infrastructure.

    Additionally, rapid ecommerce growth continues to increase in Southeast Asia. eMarketer estimates that the digital retail market—including retail products ordered online via mobile—will reach $14.04 billion in 2016, up from $10.50 billion in 2015, an increase of 33.6% year over year

    Nonetheless, ecommerce’s contribution to retail sales in Southeast Asia is still relatively small. In the six countries tracked by eMarketer, digital retail sales will make up 1.8% of total retail sales in 2016, with the lowest ecommerce share in the Philippines (0.9%) and the highest in Singapore (4.5%). These figures stand in sharp contrast to the more developed ecommerce markets in China and South Korea, where digital retail will represent 18.4% and 12.1%, respectively.

    Southeast Asia is on the cusp of an ecommerce boom, as fast-growing mobile and internet usage propels consumer spending. There are over 262 million internet users residing in these six markets. And many of these consumers are mobile-first internet users, or people who primarily access the web through their mobile phones. eMarketer estimates that about 177 million people—or 67.5% of internet users—will own and use a smartphone in 2016.

  • July Sees Record-high Tourist Arrivals to Indonesia

    July Sees Record-high Tourist Arrivals to Indonesia

    The Central Statistics Agency (BPS) recorded 1.03 million foreign tourist arrivals to Indonesia in July 2016. The number represents a 17.67-percent year-on-year increase from July 2015.

    Compared to June 2016, the increase is 20.42 percent.

    “This is a new record, with the number foreigners entering Indonesia reaching more than a million in one month,” BPS deputy for Statistic and Distribution Sasmito Hadi Wibowo said in Jakarta Thursday, September 1.

    The achievement, he said, is largely thanks to the Tourism Ministry’s intensive campaigns in many parts of the world and the many promotional events held in domestic travel destinations.

    Sasmito said the biggest number of tourists came from China, Saudi Arabia, and Australia.

  • Video to account for 75% of 4G traffic by 2020

    Video to account for 75% of 4G traffic by 2020

    By 2020, mobile video usage will have increased to about 75% of total 4G traffic, from 15% in 2016, according to Huawei and Ovum.

    A paper from the companies predicts that 4K UHD video, social media video, mobile video, VR/AR applications, 5G/FTTx network penetration will be among the driving forces of increased video usage.

    Also contributing will be the latest IT technology trends, including cloud computing, bid data and Telco OS.

    Enterprise video is also becoming a major factor of this growing video trend. On top of existing incumbent provided video services such as training, meetings with clients and remote medical services, a series of new video conferencing tools is being broadly deployed in various industries.

    Video conferencing is quickly shaping the strategic infrastructure business of telcos. Major players are exploring new ways to implement successful strategies for enterprise video, striving to be the leaders in the field amidst the video business transformation opportunities.

    Important steps to success

    Since big video has already been identified as a strategic imperative, the paper points out that IPTV, SVOD and the broad application of video services will influence how telcos build their big video business strategies. Three important steps to success are:

    First, telcos will need to fully capitalize on the opportunities offered by targeted bundled services: identify individual, family and enterprise groups as the three major markets into which telcos should provide target-oriented and innovative bundled services, such as aggregated online or mobile video services and TV entertainment offerings.

    Second, telcos should strive to ensure customer loyalty and retention by exploring new video business monetization models from simply paying for services to paying for a differentiated, high-quality video user experience.

    Third, yet as important, telcos should attempt to drive integration across the entire video industry ecosystem to maximize the market opportunities for all participants in the video distribution value chain.

  • Australia may require mobile network sharing

    Australia may require mobile network sharing

    Australian competition regulator ACCC has launched an inquiry into whether to mandate the establishment of a wholesale mobile roaming service, particularly in regional areas.

    The regulator is considering declaring a wholesale domestic mobile roaming service, which mobile providers could use to provide coverage in areas where they do not operate their own network.

    The inquiry will seek to evaluate how consumer demands for mobile service are evolving and whether this differs in regional and urban areas.

    In addition, the ACCC will evaluate the likely investment plans of established mobile operators absent a declaration, as well as whether there are any barriers to extending the reach of mobile networks.

    While the ACCC has previously considered mandating the provision of mobile roaming in regional areas in 1998 and 2005, ACCC chairman Rod Sims said much has changed since this time.

    “Network coverage is clearly a key feature of a mobile service, and each of the mobile network operators has extended its networks since we last looked at this issue in detail,” he said.

    “We do think it’s time we look at the issue again in detail, and examine some of these key matters, including consumer demand, network investment, and barriers to competition. We consider the most efficient way to do that is to consider all of the issues carefully through a declaration inquiry.”

    But he stressed that the regulator has not yet formed any opinion as to whether the declaration is needed, and that the inquiry could instead find that consumers would be harmed by the introduction of such a requirement because it could give mobile operators less incentive to invest in expanding their networks.

  • Samsung issues recall over exploding Note7s

    Samsung issues recall over exploding Note7s

    Samsung plans to conduct a global recall of its Galaxy Note7 following reports that the device can overheat and even explode due to a faulty battery.

    The company announced it has stopped sales of the device and will voluntarily replace it for existing customers over the coming weeks.

    As of September 1 there had been 35 reported cases of battery malfunctions globally, Samsung said. The company is conducting a thorough inspection with suppliers to identify possible affected batteries in the market.

    But sales of the device have not been suspended in every marke. In a statement, 3 Hong Kong said it has learned from Samsung Hong Kong that sales of the device will not be affected by the recall, and the device launched in the market as scheduled last week.

    By contrast, the Philippines’ Globe will participate in the recall, and announced it will replace existing Note7 devices as soon as Samsung is able to provide replacement units, or customers can select another replacement device instead.

    Bloomberg has estimated that it may cost Samsung as much as $1 billion to replace all 2.5 million Note7 phones shipped since the device’s launch two weeks earlier. The company could also face reputational damage a a precarious time for smartphone vendors.

  • Pizza Hut Malaysia parent to relist

    Pizza Hut Malaysia parent to relist

    QSR Brands, parent of Pizza Hut Malaysia, plans to relist, raising more than US$400 million.

    The company is Malaysia’s largest fast food operator with more than 450 Pizza Hut restaurants in Singapore and Malaysia. It has the sole KFC franchise rights for Malaysia, Singapore, Cambodia, and Brunei.

    The Wall Street Journal reports the company will prepare to accept bids this month (September), but the exact size of the offer has yet to be finalised. Majority shareholder, state government-owned Johor Corp, with a 51 per cent slice of the business, may hold onto its investment for the time being.

    ASR Brands was taken private for $1.3 billion by a consortium led by private equity firm CVC Capital Partners in 2012. The other significant investor is Malaysia’s Employees Provident Fund.

    The most recent major Malaysian IPO in the consumer sector was 7-Eleven Malaysia Holdings, which raised $225 million in 2014.

  • Bank Indonesia to launch national payment gateway

    Bank Indonesia to launch national payment gateway

    Bank Indonesia will soon issue a new policy in payment system — “National Payment Gateway” (NPG) — to prevent outflow of fund in the “e-commerce” transactions that will help redress the countrys domestic trade balance .

    “Soon we will issue a policy of national payment gateway. All payment systems in the country from various providers will be connected in what we call inter-connectivity and inter-operability. Jut wait and see,” Deputy Governor of the central bank Perry Warjiyo said here on Friday .

    Perry said with the NPG all domestic transactions would be wrapped up in the country without the use of foreign payment system service.

    “This is important before we start cooperation with other countries that all transactions made in Indonesia could be settled in the country ,” Perry said.

    With the NPG we could increase domestic trade balance in each transaction made in Indonesia without relying on financial service of agency, he added.

    Perry said NPG also would support payment system in tourism industry, which the government actively develops as a potential foreign exchange earner.

    Bank Indonesia encourages the government to develop and modernize the countrys tourism industry to grow to become a new economic growth driver amid the slump that hits the export and mining sector which have lost their most of role as the economic backbone.

    Perry said the tourism industry could help accelerate the economic development in mid term.

  • Jakarta’s tax amnesty gets a rich boost

    Jakarta’s tax amnesty gets a rich boost

    Two of Indonesia’s wealthiest men say they will participate in a government-led tax amnesty to clear their past omissions, boosting the scheme’s credibility.

    Mr James Riady, the son of Lippo Group’s founder, went to the Jakarta tax office yesterday to take part, said his spokesman Danang Kemayan Jati. Mr Tahir, founder of Bank Mayapada, who goes by one name, said by phone that his family would submit documents this month to support the plan.

    “If a big fish like Riady joins the programme in a public way, that lessens the restraint for everybody else to follow suit,” said OCBC Bank economist Wellian Wiranto in Singapore, according to Bloomberg.

    “We have seen the momentum start to build, so things are starting to look up for the tax amnesty.”

    President Joko Widodo has staked his credibility on a programme that the government estimates will generate 165 trillion rupiah (S$17 billion) in revenue.

    He ordered his Cabinet to summon the largest taxpayers, especially those with assets overseas, to ensure they take part. Since the amnesty began in July, the finance ministry has seen 4 trillion rupiah in penalty fees, or 2.4 per cent of the target.

    Tax rates under the amnesty will range from 2 per cent to 10 per cent over three stages, depending on how soon individuals declare their previously untaxed assets and whether the funds are repatriated.

    Indonesia has a population of 250 million, but only 27 million are registered taxpayers. Of these, just a million file tax returns regularly each year – one of the lowest figures among countries in the region.

    Newly minted Finance Minister Sri Mulyani Indrawati has said she is putting trust-building at the top of her agenda as she tries to get more Indonesians to pay taxes, to raise funds for a massive infrastructure plan aimed at stimulating growth in South-east Asia’s largest economy.

    “It’s not acceptable for a country like Indonesia to have a tax ratio that is very low,” she told Bloomberg in an interview last month. “This is… because both sides, the taxpayers as well as the government, have not been able to establish a good relationship based on trust, confidence and credibility.”

    She also pledged to address Indonesia’s complicated procedures and high tax rates compared with neighbouring countries.

    Individuals who sign up for the plan will be allowed to invest in assets such as gold, property and infrastructure projects, according to the finance ministry. Participants can also move funds between approved assets before a three-year holding period ends, the ministry said.

    The scheme has got off to a slow start, but could pick up pace with big businesses getting on board.

    Lippo Group, founded by Mr Mochtiar Riady in the 1950s, has stakes in property developer Lippo Karawaci, healthcare firm Siloam International Hospitals and retailer Matahari Department Store. It also has stakes in Singapore-based First Real Estate Investment Trust and Lippo Malls Indonesia Retail Trust.

  • IBDExpo 2016, a Gateway to the Business Opportunity in Indonesia

    IBDExpo 2016, a Gateway to the Business Opportunity in Indonesia

    The Minisitry of State Owned Enterprise of Republic of Indonesia (MSOE), announced on Friday that it will hold Indonesia Business and Development Expo (IBDExpo) 2016 on September 8-11, 2016 in Jakarta Convention Center. This event is organized by National Publishing and News Corporation (NPNC), a consortium of media-focused SOEs consisting of Antara News Agency, Balai Pustaka, National Publishing of Indonesia (PNRI), and PFN.

    Themed “SOE, an Agent of Development,” IBDExpo 2016 will be participated by almost all of 118 Indonesian SOEs and ROEs. The event is designed to promote all of the achievements, innovations, and the role of SOEs to the nation, as well as publicly sharing the commitment of SOEs to develop and empower the underserved and underdeveloped regions which is in accordance with the President Jokowi’s Nawacita vision.

    The event will include a number of side events such as the corporate exhibition, International Conference, Ministerial Lecture by the Minister of SOE, Rini Soemarno, business matching, SOE Career Opportunity, and Partnership and Community Development Program (PKBL) Pitching. This year’s IBDExpo also presents a number of domestic and international keynote speakers, such as Singapore’s Temasek and ICBC China.

    Open to public and free of charge, IBDExpo 2016 will also feature a number of flagship products and innovations of SOEs, such as: the Indonesian military producer, Pindad, that will exhibit firearms and Tank Anoa; PT PAL that will bring their ships; a mock-up of High-speed Train, a project of PT Kereta Cepat Indonesia China; and a flight simulator of PT Dirgantara Indonesia. In addition, the visitors can expect folk art and mini theater playing the films produced by PFN every day during the expo.

    IBDExpo 2016 is scheduled to be inaugurated by President Joko Widodo on September 8 2016 and attended by the Ministers of Republic of Indonesia, the legislators, the ambassadors, and a number of the C-suite invitees.

  • Foodpanda India looking to raise $50m

    Foodpanda India looking to raise $50m

    Rocket Internet-backed Foodpanda India, which last year faced allegations of internal fraud and misappropriation of funds, is reported to be raising fresh capital.

    It has mandated Mumbai-based mid-market investment bank O3 Capital for a US$40-60 million fundraise as it initiates talks with investors, reports the Times of India.

    Foodpanda has already said it is selling its Indonesian business and rethinking its presence across the rest of Southeast Asia.

    “To be certain, we are not looking to exit India,” says Foodpanda India CEO Saurabh Kochar. “We have grown rapidly over the past months while increasing our already positive operating margins.”

    In the past six months, Foodpanda India is said to have had its average daily orders inch up to about 30,000. Swiggy, the market leader, clocks about 45,000 orders a day on average, while Zomato has about 35,000.

    Over the past year, Rocket Internet global head of corporate development Spyro Korsanos has been stationed in India to get the business back in shape, according to an insider.

    Launched in 2012, Foodpanda has a presence in 20 countries.

  • Indonesia leading charge, says Asia Luxury Index

    Indonesia leading charge, says Asia Luxury Index

    Indonesians have become Asia’s foremost online buyers of luxury goods, according to the latest Asia Luxury Index.

    Amid difficult economic conditions, online sales of luxury goods in Indonesia have grown by 84 per cent, according to the index, which draws mainly on the sales data of Reebonz, a Singapore-based eCommerce platform for luxury products.

    Reebonz Indonesia executive manager Anggono Wijaya says social media, digital marketing and collaborations with influencers and young designers were among the main reasons behind the ballooning sales.

    Senior marketing manager Bernard Widjaja Ng says the group of luxury consumers is evolving and expanding as luxury is no longer just for the select few. “With growing affluence and accessibility, more consumers can readily buy luxury goods.”

    He says consumers have also become younger, with 21-year-olds starting to buy luxury goods. “There is a shift in an economical class of buyers, as people from the B-level economy have started to buy luxury goods.”

    Accounting for 62 per cent of online transactions in Asia are bags, with Balenciaga, Fendi and Longchamp topping the brand list in Indonesia. The report also notes an 87 per cent rise in shoe sales and a 39 per cent increase in timepiece sales.

    It also notes a shift in buying trends, with a 30 per cent increase in pre-owned luxury goods sales.

    Topping the brand list in this category are bags and shoes by Chanel, Hermes, Louis Vuitton and Prada.

    Starting as a luxury product retailer in Singapore, Reebonz has expanded via eCommerce platforms with offices in Indonesia, Australia, Hong Kong, Malaysia, South Korea, Thailand and Taiwan.

  • Report predicts $25b in eCommerce revenues

    Report predicts $25b in eCommerce revenues

    Southeast Asia eCommerce revenues are projected to exceed US$25 billion by 2020, according to new research by growth partnership company Frost & Sullivan.

    Despite acquisitions, market exits and many online retailers struggling to achieve profitability, the market earned $11 billion last year, says the report, from its Telecommunications and Digital Services program, Analysis of the Southeast Asian E-commerce Market. The study examines market trends and opportunities in six key Southeast Asian markets – Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam.

    Key findings include continuing rapid growth as the industry evolves.

    Total revenues from business-to-consumer (B2C) eCommerce in the six markets will increase at a compound annual growth rate of 17.7 per cent.

    Malaysia and Thailand were the largest eCommerce markets in the region last year, generating revenues of $2.3 billion and $2.1 billion respectively. But by 2020, both these markets are expected to be eclipsed by such emerging economies as Indonesia and Vietnam.

    “Despite being relatively young, the eCommerce market in Southeast Asia is developing quickly, thanks to an astounding rate of digital adoption,” says Frost & Sullivan Asia-Pacific lead consultant for eCommerce and digital transformation, Cris Duy Tran.

    “However, companies pursuing an Amazon-style B2C mass-market business model are struggling to turn a profit, and there have been several mergers and acquisitions and market exits,” he says.

    “With fewer players in the market, eCommerce players are beginning to compete beyond price points and logistics, and are moving into new areas such as Online-to-Offline (O2O) eCommerce and loyalty programs.”

    Although the mass-marketing approach has not worked so far in Southeast Asia, he says there are many exciting opportunities in specialized eCommerce and peer-to-peer (P2P) eCommerce. Services such as Carousell, Shopee and Tokopedia are aggressively pursuing a “mobile first” strategy, and Frost & Sullivan expects to see more sector-specific services in areas such as travel, food delivery and luxury goods.

    Challenges

    While the opportunities for growth are immense, says the report, the eCommerce market in Southeast Asia is not without challenges.

    Several key factors that inhibit growth have been identified, including low credit-card ownership – less than 7 per cent of the population in all Southeast Asian markets except for Malaysia and Singapore. In some countries, more than half of the population does not have a bank account, making payment the biggest challenge for eCommerce companies.

    Logistics is another issue hampering eCommerce growth, especially in areas with complex geographies such as Indonesia and the Philippines. However, recent investments by regional logistics players such as aCommerce and SingPost have strengthened eCommerce logistics infrastructure in these markets.

    China’s rapid expansion in eCommerce is providing further impetus for online retail growth in Southeast Asia, says the report.

    “The eCommerce revenue in China represented 12.1 per cent of all retail sales last year, surpassing the US, Europe and Japan,” says Tran. “Given the massive adoption of eCommerce in China, Southeast Asia is set to follow a similar upward trajectory, even though eCommerce now represents less than 2.5 per cent of all retail sales.”

    With more mergers and acquisitions likely during the forecast period, more exciting market developments can be expected in the near future, says Tran.

  • Ediya Coffee opens 2000th outlet

    Ediya Coffee opens 2000th outlet

    South Korea’s Ediya Coffee says it is the first Korean cafe chain to open its 2000th store.

    The milestone comes just 15 years since the brand was founded in 2001.

    Only last year did the chain open its 1500th store, demonstrating the rapid pace of the business’ expansion despite the crowded nature of the domestic cafe sector.

    “Our 2000th shop was opened in Singal in Yongin, Gyeonggi Province,” the company said.

    Market watchers credit the chain’s rapid growth to its low prices relative to rival brands like US-based Starbucks and Italy’s Pascucci.

    “We thought we would achieve the 2000 mark in the second half of 2017, but it came sooner than expected,” a company spokesman said.

  • RSH launching Old Navy in Malaysia with KL store

    RSH launching Old Navy in Malaysia with KL store

    With distributor RSH, fashion label Old Navy will open its first store in Malaysia at the end of this month.

    RSH regional marketing and communications manager Roy Lan says the brand will launch a “robust” integrated campaign to raise awareness among consumers of the arrival of Old Navy in Malaysia.

    Its store will be in the 1 Utama Shopping Center in Kuala Lumpur.

    Launched in 1994, Old Navy offers fashion essentials for families. It became the first retailer in the US to reach $1 billion in annual sales in less than four years, and is part of the Gap portfolio of brands, which also includes Athleta, Banana Republic and Intermix.

    With an 800 sqm layout, the new store will offer apparel and accessories collections for men, women, children and babies.

    Its launch in Malaysia follows its entry into Indonesia this year.

    “In the next five years, if everything goes according to plan, we should have 10 stores in Indonesia and five stores in Malaysia,” says Lan.

    Malaysia is the seventh franchise market expansion for Old Navy. In launched its first franchised stores in the Philippines two years ago, and has since opened in four Middle East countries. Its move into Southeast Asia builds on the success Gap and Banana Republic have experienced since entering the market in 2007.

  • Spike Jonze helps launch Kenzo World fragrance

    Spike Jonze helps launch Kenzo World fragrance

    Kenzo Parfums has unveiled Kenzo World fragrance, the first feminine scent conceived by Kenzo creative directors Carol Lim and Humberto Leon.

    Five years ago Lim and Leon, two young self-taught Americans, became creative directors of Kenzo, now owned by LVMH. They quickly connected with the core identity of the house founded by Kenzo Takada in 1970, energising it with fresh creativity, including now iconic motifs. Introduced for the 2013 fall-winter collection, the eye motif has become a symbol of the Kenzo universe.

    “We loved the interpretation of the eye really informing your world,” says Lim.

    Now this iconic eye symbol marks the new boldly feminine fragrance from the house, Kenzo World. Designed by Patrick Li, the bottle features black rubber, pink gold and opaline, recalling the mix-and-match of colors and materials that inspire the designers and their collections. The stylized eye is an invitation to experience Kenzo World, a world to be explored right from the name printed in Braille on top of the box.

    The creation is signed by perfumer Francis Kurkdjian, whose creative approach resonates with that of Lim and Leon, a bold mixing of materials and styles to explore new directions.

    Lim and Leon have created this fragrance for a Kenzo woman “who is free, strong and bold”, and whose boundless energy is translated in the advertising spot directed by Spike Jonze.

    Kenzo_Eye_Fragrance_party

    Mixing choreography and performance, the clip follows Margaret Qualley on an escapade set to a soundtrack with a catchy tempo, a far cry from the standard genre of perfume ads.