Author: Mei Ling Tan

  • Indonesia can become ASEAN`s automotive production hub

    Indonesia can become ASEAN`s automotive production hub

    Indonesia has the opportunity to become an automotive production hub for the ASEAN and gradually replace Thailand as a car production base, according to the Ipsos Business Consulting Firm.

    “This is evident from the output trend of vehicle production, policies, and infrastructure, which continue to undergo improvements followed by increasing production capacity, domestic consumption, and export volumes,” Marcus Scherer, head of the Global Automotive Sector of Ipsos Business Consulting, stated here on Wednesday.

    Marcus hoped that the policy makers and stakeholders as well as automotive producers would consider this aspect as it will have a major impact on the supplies of automotive spare parts in the future.

    So far, Thailand has been the largest automotive producer in Southeast Asia, with an annual production of some two million cars as compared to Indonesia, which produced only some 1.1 million units in 2015.

    Indonesia has not yet been able to be at par with Thailand in developing its export market. It exported only some 23 percent of its domestic production in 2015, while Thailand was able to export some 55 percent of its domestic production.

    In 2015, the production gap between the two countries was some 810 thousand units, but in 2020, the gap is expected to narrow to 464 thousand units only.

    In order to take over Thailands position as the number one car production center in the ASEAN, Indonesia should be able to overcome the production gap through various combinations of solutions, Marcus stressed.

    The solutions should encompass increasing the production capacity of factories. In 2015, Indonesia had a production capacity of two million units of which only some 62 percent was utilized. Therefore, Indonesia should increase its follow-up investment to nearly US$2.6 billion for constructing new factories or for increasing the production capacity of the existing factories based on the assumption that utilization would remain unchanged.

    The latest Ipsos report highlighted the fact that although the export performance this time had not been significant, yet Indonesia had high domestic growth potential. This could encourage investors to harbor expectations for solid sales growth once they are able to gain access to the right markets.

    Douglas Cassidy, the Ipsos Business Consulting Indonesia director, stated that the global automotive players who had not yet had significant production bases in Indonesia would question whether they have been placed in the correct position to obtain a market share in the ASEAN whose total population reaches 600 million.

    Moreover, these players would also question whether they could maintain the market segment they already owned as other companies will surely also expand their operations in Indonesia and Asia, in general.

    Chukiat Wongtaveerat, a senior consultant manager at Ipsos Bangkok, concurred with the analysis of Cassidy on the current market situation but opined that Thailand was still able to safeguard its automotive industries.

    Wongtaveerat noted that several leading automotive producers had announced strategic steps to pull out of the Indonesian market, particularly Ford Motor Company and General Motors.

    He remarked that other leading players such as Volkswagen, Hyundai, and Mazda were not yet able to communicate their clear strategies to safeguard their strong and profitable market shares in the two countries, particularly in Indonesia, which needed consistent regulations and sustainable and supporting automotive infrastructure development in the face of the current downward sales trend.

    He pointed out that the business climate in Indonesia had not yet yielded significant benefits to the automotive industries. Based on the World Banks ease of doing business index, Indonesia is ranked 109 among 198 countries, while Thailand comes 49th on the list.

    However, the Indonesian government has set a target to rise in the ranking to reach the 40th position in 2018. Such an improvement, if it has to be achieved, clearly needs constant focus of the policy makers.

    Scherer noted that the current conditions in Indonesia were showing a positive trend, such as the easing of regulations on foreign ownership through its revised negative investment list and simplified licensing procedures.

  • China $1.1T eCommerce Market On Horizon

    China $1.1T eCommerce Market On Horizon

    According to a recent report from Forrester, total eCommerce revenue for China, Japan, South Korea, India and Australia is projected to nearly double in the next five years, from $733 billion in 2014 to $1.4 trillion by 2020. That same report goes on to detail how these five Asian online economies have already outpaced the combined online retail markets in the U.S. and all of Western Europe, with China and India ranking as the two largest and fastest-growing markets worldwide.

    It goes on to point out that the Chinese market already surpassed that of the U.S. in 2015, and China remains the world’s largest eCommerce market, despite seeing its overall economic growth dip below 7 percent for the first time since 2009.

    “While the days of staggering year-over-year eCommerce growth in China are gone,” wrote Lily Varon, lead author of the Forrester report and analyst for eBusiness and channel strategy, “current growth rates are solid and more consistent with other mature markets in the region, like Japan and South Korea.”

    Varon also went on to project that China would continue to lead the region’s market growth, expanding to be nine times larger than Japan’s $122 billion market in 2020 and 17 times larger than South Korea’s $65 billion.

    India is also projected to see online sales expand by five times, fueled by a rapidly increasing number of online shoppers entering the market and per capita online spend continuing to increase. However, in the case of India, Varon noted that the country’s underdeveloped logistics, “challenging” connectivity, as well as a traditionally cash-based culture, would pose significant challenges to online retailers looking to grow the online India market.

    The Forrester report goes on to note an important and defining trend across the region: the dominance of Web-only retailers, such as Rakuten and Amazon in Japan; Taobao, Tmall and Jingdon in China; and Flipkart and Snapdeal in India.

    “Consumers have flocked to online pure-plays rather than their traditional retail counterparts,” Varon wrote. “In very few markets in the region do traditional retailers hold any dominant position or even come close to competing with the Web-only giants.”

    Having noted the significance of Web-only players, Varon shared that omnichannel functionality had not been as robust in Asian markets as it had in the U.S. or U.K. This, though, was starting to shift, as more traditional retailers start to make the move towards eCommerce in Asia. Australian retailers have been forced to play catch-up, with omnichannel offerings, such as click-and-collect, being adopted by global players, like TopShop and Zara, and helping to bring omnichannel services to the local market.

  • China aims for +6.5% growth for 2016 to 2020

    China aims for +6.5% growth for 2016 to 2020

    There will be no ‘hard landing’ for the Chinese economy, despite growth forecast cuts, according to Xu Shaoshi, the Head of China’s state planning agency, commenting on the draft outline of the 13th Five-Year Plan on national economy and social development at the 12th National People’s Congress (NPC).

    This message was delivered loud and clear in the Great Hall of the People in Beijing last Saturday, despite Asia’s leading economic powerhouse missing its growth target of around 7% last year. The economy is said to have grown by 6.9% in 2015 – the lowest level in 25 years – according to the Chinese Government’s official news arm, the Xinhua News Agency.

    At the same time, Chinese Premier Li Keqiang pointed to lower growth expectations in his opening speech and more challenging times. He also announced a lowering of the economic growth target for this year to between 6.5% to 7% – a level most nations and economies around the world would obviously welcome, although this range over five years is much slower than the rates seen over the last 25-30 years.

    However, Xinhua reports that the bottom end of this new target figure is understood to represent the ‘minimum growth required’ for China to attain its stated target of doubling its 2010 GDP and per capita income level within four years by 2020.

    RISING TO NEW ECONOMIC CHALLENGE
    Li Keqiang also announced that China’s GDP is now forecast to be in excess of CY92.7 trillion ($14.2 trillion) in 2020, compared with CY67.7 trillion in 2015, according to the draft, submitted to the National People’s Congress (NPC) annual session, which opened Saturday, for review.

    The new five-year plan contains a number of important new policy measures, including the amazing prediction that China will create more than 50m new urban jobs in the next five years.

    Xinhua also points to the Chinese Premier’s promise to try and help improve the quality of life for poverty-stricken rural residents, as well as reduce the number of heavily polluted days in large cities by 25%. However, this last aim will require a cap on industrial factory output that the country has so far been slow to implement.

    Meanwhile, on the transport front, China is expected to complete its target of 30,000km of high-speed railways to link 80% of big cities nationwide. This is expected to take more pressure off the country’s airports where domestic flights are routinely delayed and many airports suffer from severe congestion.

    China-US-Tourism-Year-2016-Opening

    CHINA-US TOURISM YEAR: This year (2016) is China-US Tourism Year, with Chinese President Xi Jinping sending a message of welcome to a high-powered tourism delegation from the US last week. He said: “I hope we’ll take this opportunity to expand personnel exchange, reinforce cultural exchange and foster a more solid social basis for bilateral relations development. American tourists are welcome to China. I wish 2016 China-U.S. Tourism Year a complete success.” US President Barack Obama reciprocated with his message: “Please get ready for more and more Americans are travelling to China. I also look forward to and welcome more Chinese to the United States. I believe that the more we understand each other, the more we can work with each other.”(Photo Credit: China National Tourist Office).

    The recent announcement related to the creation of more duty free arrivals shops in China is also entirely in line with these ‘readjustments’ to the Chinese duty free regulations, as predicted last year and reported last month.

    This follows the Chinese Government’s move to reign in a bigger share of high duty free spending levels by its Chinese nationals abroad, by authorising multiple duty free arrivals shop openings at leading airports and border points.

     

  • South Korea’s industrial landscape shifts from manufacturing to service

    South Korea’s industrial landscape shifts from manufacturing to service

    South Korea’s industrial landscape has moved from manufacturing to service-driven businesses over the past decade as the shipbuilding and construction sectors have suffered from a prolonged global slump, data showed Monday.

    The top five sectors of the nation’s 100 largest companies by market value in 2015 were in the service, petrochemical, construction, IT and retail industries, according to the data compiled by market researcher CEO Score.

    In 2006, shipbuilding, engineering, construction, tech and petrochemicals were the five pillars of Asia’s fourth-largest economy, they showed.

    Domestic consumption-related industries grew at the fastest pace over the past 10 years as the global economic slowdown has weighed on the country’s key exporters such as shipbuilders and builders.

    The number of service companies doubled to 10 in 2015, and retail companies rose from four in 2006 to seven in 2015.

    In contrast, tech and shipbuilding companies each decreased from eight to seven over the period.

    LG Household & Healthcare Ltd., South Korea’s second-largest cosmetic company, was the top earner among all companies on the back of the growing popularity of its beauty products in China.

    The shift in South Korea, an export-oriented economy, was more drastic than other advanced nations.

    In the United States, medical companies held firm ground with 17 among the top 100 companies over a period of 10 years, while IT and auto companies remained as the key industries in Japan, the researcher said.

     

  • Mitsubishi Estate to build Myanmar’s ‘Marunouchi’

    Mitsubishi Estate to build Myanmar’s ‘Marunouchi’

    Major real estate firm Mitsubishi Estate Co. is planning to start a roughly 50 billion yen (about $438,616,000) redevelopment project featuring office buildings, apartments and hotels in what is now a run-down district in front of a central train station in Yangon, Myanmar.

    Mitsubishi Estate plans to draw on its experience of developing Tokyo’s Marunouchi into a world-class business district to create a Myanmar version in Yangon. The company is also planning similar projects in other Southeast Asian nations.

    Mitsubishi Estate is looking into a 40,000-square-meter site(about 9 acres) in front of Yangon’s central railway station, which serves as a gateway to Yangon. The district is currently filled with dilapidated offices and other buildings.

    Mitsubishi Estate is working with Mitsubishi Corp. and a local real estate firm in Myanmar for the project, which is now under way, to build multiple high-rise buildings that will house offices, commercial facilities, apartments and hotel accommodations. The total project is estimated to cost about 50 billion yen.

    Myanmar is facing real estate development woes, including office shortages stemming from its rapid economic growth. The landscape of the Marunouchi district in front of Tokyo Station, which was rapidly developed from the Meiji era (1868-1912) through the rapid postwar growth period, has been cited as a good model for the Yangon development project.

    Marunouchi grew into a town that attracts many visitors as a gateway to Japan, home to the offices of leading companies as well as retail stores, restaurants and hotels.

    Mitsubishi Estate is aiming to work on similar development projects in other South Asian countries by promoting its approach to build complex facilities on prime urban real estate.

    “We will export our urban development system,” Mitsubishi Estate President Hirotaka Sugiyama told The Yomiuri Shimbun. “The Yangon project will be an opportunity to introduce our approach.”

    Investment in Myanmar has sharply risen since the country made its transition in 2011 from military rule to a democratic government.

    According to the Japan External Trade Organization, foreign investment in fiscal 2014 stood at $8 billion (about 940 billion yen) – twice as much as the previous fiscal year.

    Japan-affiliated firms have entered into business in Myanmar one after another during its economic expansion period. There are now more than 280 companies belonging to the Japan Chamber of Commerce and Industry, Myanmar.

    Buildings are rapidly sprouting up, concentrated in the Yangon area. There are also more and more businesspeople visiting Myanmar, resulting in expensive rent for office buildings even for Southeast Asia as well as relatively high hotel charges.

  • Resort island of Jeju in Korea is booming

    Resort island of Jeju in Korea is booming

    The southern resort island of Jeju is booming, posting the country’s highest growth rate in private consumption, service industry productivity, employment and exports last year, according to Statistics Korea.

    Major businesses are relocating their headquarters to the island and people are moving there from the mainland.

    In 2004, Daum Communications (now Kakao) moved its headquarters to Jeju, followed by some 50 other companies, mostly IT or game businesses such as NXC and ESTsoft, increasing the populations significantly. Booming tourism, meanwhile, has created more jobs in the service and construction sectors.

    Jeju’s service industry output in 2015 increased 6.1 percent compared to the previous year, which was more than twice the national average of 2.9 percent. As 3,000 to 4,000 people move to the island every year, the real estate sector’s output rose 25 percent to lead overall growth.

    Private spending increased 7.8 percent last year, again more than double the national average of 3.4 percent. That too was due to the huge increase in the number of people arriving on the island each year, either to settle or for a visit.

    Retail sales at shopping centers and duty-free shops rose 9.5 percent in 2015, three times the national average of 3.6 percent. Thanks to tourists renting cars, fuel consumption on the island surged 16.9 percent.

    Jeju Island was also the only region to post double-digit export growth last year with outbound shipments rising 13.8 percent. In contrast, the exports of 12 out of 17 major cities and provinces shrank.

    The main cause of Jeju’s booming economy is the steady increase in tourists and settlers from the mainland. Its population grew from 606,000 in 2014 to 623,000 last year. The number of tourists also rose by 1.4 million over the same period to 13.66 million last year.

    Jeju city official Kim Hyun-cheol said, “Drawn by the pleasant living environment, many celebrities have moved to Jeju, which resulted in a wide range of other people from the mainland coming to run their own businesses here.”

    He added that the island’s international school admits Korean students without the restrictions found in Seoul, which has led to an influx of kids and their parents from elsewhere.

    But with the increasing population, real estate prices on the resort island are skyrocketing. The average real estate price on the island rose 19.35 percent last year, five times the national average. The prices of some apartments are showing signs of overheating.

  • SM Investments Corporation wins two Anvil Awards for its Annual and ESG Reports

    SM Investments Corporation wins two Anvil Awards for its Annual and ESG Reports

    SM’s first 2014 ESG report with the theme, “Working Together for a Sustainable Future”, earned a Gold Anvil Award for manifesting the company’s commitment to sustainability practices and for providing accurate disclosure and integrated reporting of its ESG policies. It is a group-wide report highlighting good governance, social development and environmental consciousness of SM companies such as SM Retail, SM Prime Holdings, and BDO Unibank. SM recognizes that adhering to ESG global best practices is a journey as global guidelines and the needs of SM’s stakeholders continue to evolve.

    The 2014 Unified Annual Reports bagged a Silver Anvil Award for featuring inter-related themes of the company and its subsidiary on new opportunities for growth.

    The 2014 Unified Annual Reports consist of the Annual Report of SM with the theme, “Pursuing New Opportunities for Growth” and that of SM Prime Holdings, Inc. that carried the theme, “Building New Opportunities for Growth”.

    Dubbed as the “Oscars” of the public relations industry in the Philippines, the Anvil is presented to the outstanding public relations tools and programs that have met the high standards set for each category.  PR practitioners, industry communications specialists, academicians and business persons attended the event.

  • 2016 China Fixed-Asset Investment Growth Target at Around 10.5%

    China’s economic planning agency said Saturday that it aims to realize around 10.5% growth in fixed-asset investment this year.

    Beijing had set a 15% growth target for fixed-asset investment in 2015, but actual growth came in slower at 10% as the world’s second-largest economy lost momentum.

    The National Development and Reform Commission also said it expected retail sales to increase by 11% in 2016, compared with a target of 13% in 2015. Last year, China’s retail sales rose 10.7% from a year earlier.

    China attracted $126.27 billion in foreign direct investment in 2015, up 6.4% from a year earlier, and it reported $ 118.02 billion overseas direct investment last year, up 14.7% year-over-year.

  • An Oasis for Rama IX

    An Oasis for Rama IX

    Thailand’s first retail and entertainment mega-complex on Rama IX Road, recently announced that it has added a 14-rai area to its existing 27-rai project to create an outdoor component to its complex. The new area, the company says, includes facilities for major outdoor stage performances as well as a creative outdoor market.

    Located on prime land in the Jaturatis-Rama IX area, Oasis Outdoor Arena and Creative Market is adjacent to Show DC and officially opened on December 25, when it hosted a major K-pop concert, ahead of Show’s DC indoor component, which is scheduled to launch in June.

    The Oasis Outdoor Arena & Creative Market is spread over 30,000 square metres and aims to be a new hip outdoor venue.

    “Oasis offers a rich mix of retailing and food and beverage with spectacular entertainment facilities. We want to offer visitors a great indoor experience as well as a great outdoor experience. According to our research, the addition of a massive outdoor component adjacent to Show DC is in line with global consumer preferences for outdoor destinations, and grows our total footprint from 27 rai to a massive 41 rai. We have invested an additional Bt1.1 billion in this outdoor component on top of our original Bt9.5 billion investment in Show DC,” says chairman Chayaditt Hutanuwatra, adding that the two venues combined expect to draw more than 100,000 visitors a day.

    The Oasis Outdoor Arena and Creative Market, he says, can “host world-class, outdoor international and local shows and performances. Visitors can shop, eat and enjoy lively street art in the market area”.

    “It will be a best-practice example of ‘eco-social business’ that aims to combine the interests of tenants, entrepreneurs, the developer and the surrounding community by giving an opportunity for all to prosper together from this project,” he says. The Outdoor Arena has 10,000sqm space for up to 30,000 spectators but can easily be scaled down for smaller groups.

    The market is spread over 20,000sqm and uses recycled shipping containers to create 500 outlets, including shops for fashion, food and drinks plus organic fruits and vegetables direct from growers.

    “This is first time in Thailand’s retail industry that a comprehensive and wide range of outdoor and indoor experiences are on offer in a single venue. Oasis will be a hip hangout place for everyone – families, animal lovers, health seekers, shopaholics, foodies, art lovers, concert-goers or show-goers, those who love special performances and those just want a new place to relax.

    We have a complete range of retailers and entertainment facilities at Oasis including Food & Fruit Trucks, shops for organic products, foods and desserts, pets, eco products and spaces for art shows,” he says.

    “And right door, we have Show DC, which meets indoor lifestyle needs with the best experiences in entertainment, shopping and dining and includes the world’s biggest K-Town, the Thai Fantasy Himmapan Avatar spectacular show, an Asian food street, sports arena, entertainment park and performance hall.”

  • Inside SingTel Singapore

    Inside SingTel Singapore

    SingTel Singapore has repositioned itself as a ‘human services brand’ by putting the customer at the core of its retail store design rationale.

    The latest generation store rendition was created by Sydney­-based design agency Public Design Group. Co-­founder and director of retail strategy and business development, Jason Pollard, says the agency is focused on ensuring that SingTel’s store design strategy supports the market opportunity and the business opportunity – with particular focus on recognising the rapid technological change driving the telecommunications sector and business model.

    “It’s not about device sale, the plans or the data,” he explained. “That’s only one-­third of the total revenue that’s going to be made in the future; the other two­ thirds is called the Internet of Things or information and communications technology.”

    Singtel store 2

    Since launching the partnership with SingTel Singapore, Public Design Group has implemented the new design across four additional SingTel stores, with the telco embracing the concept of ‘brand experience’ as opposed to ‘branded space’.

    Pollard explains that taking lifestyle propositions and fully enabling them across a variety of devices with different services represents the fundamental design ethos of the store.

    The approach to designing the store represents a departure from that of other telecommunications retail stores, which often emulate the streamlined devices and technology.

    “We’re not celebrating devices anymore, we’re celebrating what they can do,” said Pollard.

    Singtel store 6

    Customer ­centric design

    The store’s entrance features a digital portal showpiece, identified by Public Design Group as a gateway into the new market of information and communications technology solutions. The portal’s purpose is to emphasise SingTel’s shift in brand focus from product to people. “SingTel as a brand no longer wants to be perceived as a technology organisation,” Pollard said.

    Singtel store

    “They want to be perceived as a service brand, which is mirrored in providing the very latest greatest lifestyle solutions for their customers.”

    Singaporean retailers have widely adopted an electronic queuing system, as part of dealing with high volumes of traffic. Public Design Group saw an opportunity for personalising the customer experience and collaborated with digital agency, Texture, in Singapore to develop a bar code system, which allows waiting customers to explore the store instead of standing in a queue.

    Singtel store 1

    The ‘Q ticket’ is imbued with a barcode that can be scanned on any of the hundreds of micro screens around the store. Each screen is associated with a product or accessory, providing detail and price. Once scanned, the detail is stored in a virtual shopping basket, which is viewed by the store assistant prior to them meeting the customer.

    “That barcode allows you build a virtual shopping basket of things that interest you, so that by the time you go to meet the service staff and do whatever you want to do, you can hand them your virtual shopping basket,” explained Pollard. “Immediately that opens conversations relevant to the customer and empowers the staff to be more relevant to their customer.”

    Singtel store 5

    A customer service lounge, featuring leather wing back chairs, is designed with the purpose of creating an environment that encourages more consultative conversations. Placing the service proposition in the front window of the store as opposed to the back of the store emphasises SingTel’s focus on providing a premium customer experience.

    “One of the key factors of having to deal with a Telco is addressing how well they are going to look after me when it all goes wrong, so that service lounge is a key part of winning market share and making a statement in the market place,” Pollard said. “At SingTel, we’re looking after our customers – even if they’re not buying, we’re solving problems.”

    Singtel store 3

    Pull over push

    As part of the new ‘pull’ sales strategy for SingTel, promotional material in the store is significantly reduced, with statistics showing high value transactions typically come from conversations rather than communications.

    Similarly, new social trends and customer behaviours were studied to showcase lifestyle themed propositions on gesture­ controlled displays.

    Gesture control for the large format screens within the store was employed to allow customers to scroll through the various ‘integrated technology’ stories in the same way as they would on a tablet.

    Singtel store 7

    “People don’t like touching big technology because it’s hot, expensive and it puts them in the spotlight,” argued Pollard.

    “SingTel has put the customer first,” said Pollard. “We have developed a customer centric store and that’s why it’s such a great experience.”

  • RFID system boosts efficiency for Decks Singapore

    RFID system boosts efficiency for Decks Singapore

    Fashion retailer and apparel supplier Decks Singapore has implemented an RFID inventory and stock-taking system that saves time while ensuring greater accuracy.

    Previously, 600 worker-hours were involved in the company’s annual stock-take, with 88 per cent accuracy. With the new system, it can achieve 99.8 per cent accuracy in just five worker-hours.

    To achieve this greater efficiency and accuracy, Decks consulted Tokyo-listed auto-ID technology company Sato, which recommended the inventory system. It involves tagging apparel with RFID labels, with all incoming and outgoing items being scanned.

    “With the retail industry growing more competitive and the rise of eCommerce and mCommerce changing the way consumers shop, retailers have to act fast to keep up and stay ahead in the game,” says Decks MD Kelvyn Chee.

    “Besides stock-taking advantages, the new RFID system also helps us achieve greater inventory data accuracy, enabling us to ensure stock availability.”
    Sato Asia Pacific GM Akihiro Ito says his company will continue working with Decks to implement other retail technology such as Anti-Theft and Self-Checkout.
    Launched 19 years ago, Decks is a fashion apparel supplier for departmental stores in Singapore. It also has several retail boutiques in major Singapore shopping malls and has distribution channels in Southeast Asia.

  • Toys’R’Us Asia Pacific chief retires

    Toys’R’Us Asia Pacific chief retires

    Toys’R’Us has announced that Monika Merz, president, Asia Pacific, will retire effective May 31. Her successor will be named later.

    Monika-Merz

    As president of Toys’R’Us Asia Pacific, Merz oversees all operations and business activities for the company’s more than 300 stores in Japan, Southeast Asia, Greater China and Australia, responsible for the continued growth, profitability and success of the company in those markets.

    Since she started working at Toys“R”Us, Merz has been instrumental in the development of new store formats and merchandising concepts that have been successfully translated to other markets, ultimately strengthening the company’s position in the global marketplace.

    Dave Brandon, chairman and CEO, described Merz as a highly regarded leader “who has inspired new ideas, demonstrated innovative thinking and unwavering passion for the business and grown our Toys’R’Us brand internationally, even through challenging times and market transitions”.

    Merz’s retirement will bring to a close a remarkable career of nearly 20 years of continuous service to the company. She joined in 1996 as VP and GM, Toys’R’Us, Canada and was promoted to president, Toys’R’Us, Canada four years later. In 2007, she assumed leadership of Toys’R’Us, Japan. Her role was expanded to include responsibility for the company’s stores in Australia in 2011, and, later that year, she gained oversight of the company’s locations and corporate offices in Southeast Asia and Greater China when the company entered a joint venture agreement with Li & Fung to operate these formerly licensed stores.

    “During my time at Toys’R’Us I’ve had many experiences and challenges, but I’ve always been supported by exceptional teams and leaders,” she reflected. “I’m proud of all that we have accomplished and confident that the work we have done to provide a fun and memorable shopping experience for customers will continue after my retirement. After more than eight years in Asia Pacific, I’m now looking forward to returning to Canada and a new stage in my life.”

  • 7-Eleven Malaysia: more sales, lower profits

    7-Eleven Malaysia: more sales, lower profits

    Despite positive sales growth, 7-Eleven Malaysia’s profits have slumped by more than a fifth.

    Higher selling and distribution expenses from store expansion are blamed for 7-Eleven Malaysia Holdings net profit falling 22.21 per cent to RM13.94 million ($3.3 million) in the fourth quarter ended December 31, from RM17.93 million.

    Its revenue increased by 3.87 per cent to RM499.74 million from RM481.12 million for the same quarter the previous year, the group told the stock exchange.
    Its net profit also fell for the full year, by 11.53 per cent to RMB55.8 million from RM63.07 million, while revenue rose 5.98 per cent to RM2 billion from RM1.89 billion.

    7-Eleven Malaysia’s growth in revenue continued to be driven by introducing new stores, improving the merchandise mix and promotional activity, says the company.

    “This growth was achieved despite ongoing retail market negativity caused by the implementation of GST (on April 1, 2015) and weak consumer confidence and spending.”

    However, the group’s selling and distribution expenses for the quarter also increased by RM13.7 million, or 10.3 per cent, mainly because its new stores meant higher staff costs, rental costs, store depreciation expenses and maintenance costs.
    It believes trading conditions for the current quarter will stay challenging.
    “Despite this, we are positive of holding on to our market leading position, while our new store expansion plan remains on track,” says the company.

  • Vaniday app starts Asia foray

    Vaniday app starts Asia foray

    Beauty salon booking app Vaniday, backed by eCommerce giant Rocket Internet – the company behind fashion eTailer Zalora – has launched its first Asian platform in Singapore.

    Following in the footsteps of five other countries, the app now covers the city Vaniday co-founder and MD Robinson Blanckaert calls home.
    “Singapore is not that small actually,” says Blanckaert. “We have the most active spa-going population across the globe with more than 18,000 beauty salons.”

    With more than 800 salons signed up to the app, users can compare and review services as well as book appointments. Beauty businesses can use the app to manage staffing, appointment-making and invoicing through Vaniday’s free software.

    “From the launch in each country, we’ve learnt a lot of lessons. Now, for example, we send a professional photographer to every salon so each business benefits from professional images.”

    Vaniday has reportedly raised €15 million ($16.29 million) in funding.

    Meanwhile, AsiaOne says due diligence before stepping into a salon is worthwhile given that theConsumers Association of Singapore (Case) receives a sizeable number of complaints about spas and beauty-related businesses – almost 2000 cases of negative feedback were lodged in 2014 – and there has been an increase in complaints about unsubstantiated claims by beauty industry advertisements last year.

    In a parallel development, Case has signed a memorandum of understanding to jointly develop anaccreditation scheme for the hair and cosmetology industry in Singapore, following the signing of a memorandum of understanding with the Hair & Cosmetology Association Singapore (HACOS).

  • Tough battle brews in Indonesian eCommerce

    Tough battle brews in Indonesian eCommerce

    Three Indonesian eCommerce platforms are about to be launched – by Astra Graphia, CT Corp and a joint venture formed by the Salim and Lotte Groups.

    This comes after forays into eCommerce in the past 12 months by such Indonesian conglomerates Lippo Group (MatahariMall and Venturra Capital), Sinar Mas Group (SMDV) MNC Group (BrandOutlet) and MAP Group (eMall), reports E27, which says Indonesia’s eCommerce market is predicted to grow to US$130 billion by 2020.

    Salim Group has signed an agreement with South Korea’s retail giant Lotte Group to form a joint venture for eCommerce business. Launching next year, it is the second such collaboration followingElevenia.
    Lotte Group’s portfolio in Indonesia includes a department store, 41 retail stores and 31 fast-food franchise outlets. Salim Group owns businesses in the F&B, infrastructure, logistics, telco, media and real estate sectors. It also has 11,000 Indomaret minimart outlets.
    “We expect ourselves to champion the market as soon as we walk into it, says CT Corp founder Chairul Tanjung, who has yet to reveal a launch date for the group’s online venture.

    CT Corp owns hypermarket chain Carrefour, the department store chain Metro, hotels and theme parks managed by TransStudio, media companies Detik and TransTV, and fashion and F&B outlets.

    Its new eCommerce platform will be a separate business entity from the group’s TransRetail subsidiary, which covers its retail businesses.
    Meanwhile, a subsidiary of Astra International specialising in office equipment and services, Astra Graphia has spent about IDR50 billion (US$3.6 million) on developing its Axiqoe platform.
    “The online shop will display thousands of items, initially for business-to-business,” says Astra Graphia’s chief of finance Panji Nurfirman.