Author: Mei Ling Tan

  • Mahindra Comviva unveils MobiLytix Suite

    Mahindra Comviva unveils MobiLytix Suite

    Mahindra Comviva has launched the MobiLytix Suite, a big data-driven mobile analytics solution that generates actionable customer insights.

    The solution aggregates subscriber usage data across multiple touch points, enabling deeper and superior customer experience while improving revenue growth of telecom operators.

    The MobiLytix Suite promises to enable service providers to enhance customer experience. Its backbone is an analytical engine aimed at understanding the various events across a customer’s lifecycle and helps develop strategies to maximize a customer’s lifetime value.

    It also aids chief marketing officers and marketers to analyze hidden revenue generating patterns and formulate the appropriate product and growth strategies. In addition, seamless, real-time and omni-channel execution of personalized contextual marketing promotions ensure faster go-to-market and help operators realize incremental revenue opportunities.

    “Globally, operators are increasingly concerned about customer retention. They are also trying to monetize existing customers by cross-and-up selling additional services,” said Manoranjan Mohapatra, CEO of Mahindra Comviva.

    “With the MobiLytix Suite, we hope to establish a new business niche for customer and channel value management, driven by analytics and actionable insights,” the CEO said. “With our MobiLytix product line, we expect to be a significant player in one of the fastest growing segment in the mobility space.”

    Mahindra Comviva’s MobiLytix Suite enables operators to obtain real-time actionable insights with usage growth of about 5%. In addition, telecom operators can also get significant increase in the response and reach rates.

  • India’s YES BANK taps Gemalto for secure m-payments

    India’s YES BANK taps Gemalto for secure m-payments

    India’s YES BANK has deployed Gemalto technology to secure mobile payment transactions for its customers under India’s recently implemented Unified Payments Interface (UPI).

    YES BANK, India’s fifth largest private sector bank, has adopted Gemalto’s SafeNet Network HSM for the purpose.

    UPI, India’s online payments solution, enables all account holders to send and receive money from their smartphones with a single identifier – such as mobile number or virtual payments address – without entering any bank account information.

    The SafeNet Network HSM (formerly SafeNet Luna SA HSM) provides end-to-end data security and encryption to protect user credential confidentiality and the private keys responsible for digital signing.

    “With a widespread network of over 860+ branches and 1,625+ ATMs Pan India, we’re committed to taking a customer-centric approach to our banking services,” said Anup Purohit, CIO at YES BANK.

    “The Unified Payments Interface offers clients revolutionary convenience when it comes to banking and payments, and we want to ensure the highest levels of security for users of the platform. We’re thrilled to integrate Gemalto’s industry-leading SafeNet HSM technology into the UPI application to support this initiative.”

  • Nokia launches real-time mobile network analytics platform

    Nokia launches real-time mobile network analytics platform

    Nokia is launching “Real-Time Mobile Network Analytics”, said to be the industry’s first solution to give operators an end-to-end view of mobile networks from individual subscribers, applications, devices and operating systems, network elements, cells and calls.

    The analytics link the performance of applications and devices to network issues in real-time, effectively making every mobile device part of a network test bed.

    This enables operators to pinpoint potential causes of service degradation much more rapidly than they can today since they no longer need to consult a myriad of tools and correlate the data from them manually. It also offers engineering teams a proactive way to understand over the top (OTT) application impacts on the network and optimize opportunities.

    The Real-Time Mobile Network Analytics solution integrates three network analytics tools widely deployed by more than 200 operators.

    These include Nokia Wireless Network Guardian that provides engineering teams with analytics on applications, network and devices; Nokia Traffica that supports Network Operations Centers by linking application-level analytics to real-time troubleshooting and root-cause analysis in radio and core networks; and Nokia Network Performance Optimizer that provides deeper, call-level analytics.

    The combination of tools, sources data directly from radio access and core networks with fewer tapping points than standard solutions.  This reduces the need to expand interfaces for legacy network probes. It also offers open Application Programming Interfaces (APIs) that enable operators to use the collected data for their big data strategies.

  • Singtel launches mobile newsstand service

    Singtel launches mobile newsstand service

    Singtel has launched a new service offering subscriptions to digital newspapers and magazines at discount rates, and with unmetered access to their content.

    The Singtel Newsstand service will at launch offer Singapore’s largest newspaper the Straits Times, as well as international publications including the Wall Street Journal, TIME and Fortune Magazine.

    The titles will be offered at discounts of up to 20% off regular rates, and Singtel postpaid customers will be able to access online articles, podcasts and videos from the publications without drawing on their data allowances.

    Singtel said it plans to add other publications including the New York Times, the Economist and the Financial Times in the coming months.

    The operator will also offer postpaid customers the option to sign up for print subscriptions to the publications and be charged via their monthly mobile bill.

    Singtel has partnered with Samsung to offer a free three months subscription to Singapore customers who purchase Samsung devices from Singtel from now until mid next year.

    Singtel vice president of mobile marketing Diana Chen said the new initiative reflects the fact that the operator’s customers are increasingly using their mobile devices to access news and current affairs daily.

    “With Singtel Newsstand, we make premium news content from the world’s top publications more affordable and accessible than ever before,” she said.

  • Ayala launches Philippines’ most luxurious condo

    Ayala launches Philippines’ most luxurious condo

    Ayala Land Premier (ALP), the top-tier market segment unit of Ayala Land Inc. is launching the country’s most expensive residential development to date with a total value of P20.5 billion—including an ultra-luxurious unit sold at P477 million.

    “ALP competes in a valuable segment in the market. The players are very select, and it is by delivering these one-of-a-kind properties in choice locations that ALP handily distinguishes itself,” said ALP Managing Director Jose Juan Jugo in a press briefing.

    Park Central Towers will be an ultra-luxury, two-tower development at the corner of Paseo de Roxas and Makati Avenue. The 69-storey Park Central South Tower worth P20.5 billion will rise across Ayala Triangle and shall have 281 private residences with 12 different unit designs and layouts.

    Unit sizes range from a two-bedroom unit at approximately 138 sqm to a three-level penthouse unit called Anadem Villa One at approximately 1,635 sqm (inclusive of a limited common area, 281 sqm pool deck).

    “Park Central South Tower will sell for an average price of about P300,000 per sqm. Unit prices range from P32 million to an unprecedented P477 million with an average unit costing close to P80 million,” said ALP Sales Head Mike Jugo adding that the units are the size of houses in exclusive subdivisions.

    Jugo said they have so far sold 40 percent of the project, or 116 units, with a total value of P8.3 billion in a preview sale to their most valued clients. Units sold include the $10 million Anadem Villa.

    There will be 54 Aquaview Villas, which feature their own private elevators and a 5.7 meter high living room area that flows out to a private plunge pool and lounge deck.

    At the corners opposite the Aquaview Villas are 54 Skyview Villas. While the Skyview Villas do not have the private elevators and pool areas, they feature floor-to-ceiling and wall-to-wall windows that wrap around a 5.7-meter high living room space.

    The 54 Gallery Villas meanwhile provide a heightened level of exclusivity, with their private elevators opening up to a gallery where discerning homeowners can feature prized possessions or works of art.

    The 112 Glass Suites are aptly named because all of the rooms feature floor-to-ceiling and wall-to-wall windows maximizing views and bathing these luxury apartments with natural light.

    “There are typically only five units per floor. Since most units have their own dedicated private elevators, well-heeled residents will likely not see each other in the elevator lobbies or lifts,” said Jose Juan Jugo.

    Park Central Towers will rise on a vast 15,860-sqm. parcel adjacent to an equally opulent Ayala Land Premier project, Roxas Triangle Towers.

    The building’s unique architectural design includes special four-storey high common spaces called Sky Terraces that will house either a gym, swimming pools, residents’ lounge or spas.

    Anchoring the luxury appointments and central location is an upscale retail podium that will house highly-curated shops and restaurants.

    The renowned Leandro V. Locsin & Partners collaborated with a boutique luxury Singaporean architectural firm, Soo Chan Design Associates (SCDA), and noted Japanese design group, Studio Taku Shimizu to come up with an iconic design for the structure, befitting its exceptional Makati CBD address.

     

  • Airtel Q1 profit falls 30.8%

    Airtel Q1 profit falls 30.8%

    India’s Bharti Airtel posted a 30.8% slump in net profit for the June quarter, as a steep 42.1% decline in the value of the Nigerian Naira reduced contributions from the operator’s African operations.

    Airtel reported a net profit for its fiscal first quarter of 14.62 billion rupees ($218 million). Consolidated revenues increased 8.4% year-on-year to 255.46 billion rupees, with India revenues up 10.3% to 191.55 billion rupees.

    Indian mobile broadband customers increased by 68.3% to 36.6 million, with data ARPU increasing by 21 rupees to 202 rupees. Total mobile data revenues grew 35.1% year-on-year to 35.25 billion rupees

    “The year has begun well with revenue growth of 10.3%Y-o-Y and continued revenue market share gains,” Airtel MD and CEO for India and South Asia Gopal Vittal said.

    “In continuation of our Project Leap announcement, we have now transparently opened up our entire mobile network to our customers so as to partner them in striving to deliver a world class experience.”

    African revenues adjusted for tower and operating unit sales meanwhile grew 3.8% year-on-year in constant currency terms, with data revenues increasing to $154 million, or 16.5% of overall revenues.

    Over the past 24 months, Airtel has sold tower assets in 11 African countries and divested its operations in Burkina Faso and Sierra Leone, raising a total of $3.25 billion.

  • Pokemon fever too good to resist for struggling HK retailers

    Pokemon fever too good to resist for struggling HK retailers

    Major Hong Kong tourism and shopping hotspots have been rushing to cash in on the citywide Pokemon Go craze with numerous events being organised, centred entirely around the smash-hit mobile game, to reinvigorate the city’s lacklustre retail sector.

    Three park and shopping mall operators — Ocean Park, Sun Hung Kai and Swire Properties — told the Post they were in talks with Pokemon Go’s developer Niantic over potential cooperation on future campaigns themed with the augmented reality game.

    Niantic is part-owned by Japanese videogame giant Nintendo.

    Since its launch in the city on Monday, Pokemon Go, which allows players to use their phones’ GPS and camera to capture virtual Pokemon in the real world, has been all the rage across the city’s most bustling districts.

    “We are seeking collaboration opportunities with the game’s creator, with more details to be announced soon,” said Maureen Fung, director with Sun Hung Kai Development (China).

    “We expect to see a double digit growth in our traffic and an 8-10 per cent leap in retail sales during the Pokemon Go event period,” Fung said.

    A spokesman for SHKP’s APM mall in Kwun Tong said it had implemented more “Lure Modules” — a function that makes it easier for players to find and catch the Pokemon — around the shopping centre, and updated the whereabouts of the virtual monsters on its social media pages “on a frequent basis.”

    Fung said the developer now plans to roll out Pokemon-related events at 12 of its shopping complexes.

    The Pokemon Go mania comes as traditional retailers continue to struggle against their online counterparts, both in Hong Kong and around the world.

    Terence Chan, head of retail, Hong Kong, at real estate consultant JLL, said the sudden rush in interest offered a great opportunity for outlets to cash in.

    “It is a nice marketing tool for stores and restaurants, particularly those looking to attract youngsters,” he added.

    Another leading property developer, Swire Properties, is utilised its Facebook and Instagram accounts to help customers spot Pokemon at its three flagships Cityplaza, Pacific Place and Taikoo Place.

    “We have a large number of Pokestops and a few Pokegyms,” said a Swire Properties spokesperson.

    “Additionally, we have approached Niantic Labs for further potential collaborations.”

    Pokestops and Pokegyms are where players can train and battle their Pokemon.

    Elsewhere, six shopping arcades operated by Sino Group, including Olympian City in Kowloon and Citywalk in New Territories, are running promotions.

    While a spokeswoman for Ocean Park revealed that the 39-year-old theme park had already become involved in discussions with US-based Niantic before the game even landed in Hong Kong.

    “The talks are currently underway and may take into account issues like copyright,” she added.

    But at least one leading retail site owner said he would not be relying on luring and accommodating gamers to turnaround its fortunes.

    Chiu Kwok-hung, chairman of Fortune Real Estate Investment Trust told local media on Tuesday that his malls did not intend to join hands with Pokemon Go as “an influx of people who don’t actually shop in the malls will in turn hinder your business”.

  • ‘Pokemon Go’ boosts local businesses in Sokcho

    ‘Pokemon Go’ boosts local businesses in Sokcho

    South Korean retailers are capitalizing on the explosive popularity of Nintendo’s augmented-reality mobile game “Pokemon Go” with new products and services targeting local Pokemon game enthusiasts and fans.

    From a sudden rise in consumer spending at select Pokemon-appearing cities in Korea to the launch of Pokemon-inspired hotels, tour packages and goods, the smash-hit game appears to be leaving a notable imprint on the local retail sector.

    Pikachu is surrounded by children during a Pokemon festival in Tokyo on July 18

    “Pokemon Go,” produced jointly by Nintendo and U.S.-based Google spinoff Niantic, Inc., is a GPS-based mobile game that has users running through real-life locations to discover and collect virtual monsters, such as the all-famous Pikachu, via their smartphones.

    Though the game has yet to officially launch in Korea, it has been operational in parts of the country, including Sokcho of Gangwon Province since mid-July and most recently parts of Ulsan and Busan, where the game’s GPS signal is active due to technical glitches.

    Eager to play, thousands of avid Pokemon fans here have been flocking to such locations in the past few weeks, boosting business at local retailers in the region and prompting online retailers to introduce an array of Pokemon-inspired products.

    A sign welcoming Pokémon Go players hangs inside at a convenience store inside Sokcho, Gangwon Province, one of the few cities in Korea where the mobile game is active.

    Among the biggest beneficiaries are convenience stores in Sokcho which have been enjoying a sudden sales boom thanks to peaking demand for cell phone battery charging services as well as portable battery chargers.

    CU, the nation’s top convenience store operated by BGF Retail, said its outlets in Sokcho saw their sales from July 11-17 almost double compared to the previous week, thanks to the legions of “Pokemon Go” players in the area.

    During the period, sales of “battery charging” services at CU stores in Sokcho rose by 388 percent from the week before while sales of small electronic devices including portable batteries and earphones rose by 82.4 percent, BGF Retail said.

    A smartphone case featuring Pikachu on sale at Gmarket (Gmarket)

    Game players in Sokcho have been frequenting convenience stores in the area to rest and stock up on necessities such as ice, ice cream and water to fight the summer heat as well, boosting the stores’ daily sales, a CU official said.

    Joining other smaller businesses which have embraced unique forms of “Pokemon Go” marketing, discount supermarket chain E-mart’s Sokcho branch said it has begun offering free ice water to “Pokemon Go” players who capture a Pokemon on its premises.

    Targeting Sokcho-bound travelers, scores of mobile-commerce companies including Ticket Monster, 11st Street, Gmarket and Auction began organizing day-trip bus services from Seoul to Sokcho starting from July 12.

    The Haeundae Grand Hotel in Busan and Pokémon Korea celebrate their partnership during a ceremony held at the hotel on July 21. The hotel is offering diverse Pokémon-themed rooms, merchandise and eateries this summer as part of its joint promotion with Pokémon Korea.

    Meanwhile in Busan, the beachside Haeundae Grand Hotel has partnered with Pokemon Korea Co., in charge of all Pokemon merchandising in Korea, to offer specialized Pokemon-themed rooms, merchandise and eateries that tug at the hearts of local fans.

    Reflecting Pokemon’s resurgent appeal, sales of Pokemon-related toys, stationery and mobile accessories have surged as well. 11st Street saw sales of Pokemon items during July 11-17 rise by 57 percent compared to the previous week while Ticket Monster said sales of such products rose by 211 percent during the same time frame.

    Online retailer 11st Street is even holding a promotional event inspired by “Pokemon Go” — dubbed the “11Mon Go,” in which users can find and collect “11Mon” character while shopping on the website. Those who collect all the characters are eligible for prizes including round-trip bus tickets from Seoul to Sokcho, according to 11st Street.

  • ‘Pokemon Go’ catapults c-store sales in Korea

    ‘Pokemon Go’ catapults c-store sales in Korea

    Convenience stores in some areas in South Korea are enjoying a boom in sales brought by the latest mobile game craze ‘Pokemon Go’.

    ‘Pokémon Go’, an augmented reality app developed by Niantic, requires players to walk around and catch creatures called Pokémon using one’s smartphone.

    The hit game is not yet available in the country but a technical glitch made it accessible in a few locations such as Sokcho, Ulsan, and Busan driving people to flock to these areas, according to The Korea Herald.

    Top South Korean c-store operator CU reported that its outlets in Sokcho saw a jump in sales notably in battery charging services which rose by 388 percent and mobile accessories such as portable batteries and earphones by 82.4 percent.

    A rise in demand for ice cream and cold beverages due to summer heat has also been seen so the Sokcho branch of retail chain E-mart offers free ice water, as part of its marketing campaign, to ‘Pokémon Go’ players who can catch Pokémon creatures on its premises.

    Travel agencies, hotels, and retailers selling Pokémon merchandise are also cashing in on the game phenomenon.

  • JDC picks up gold award for effective marketing

    JDC picks up gold award for effective marketing

    The government-owned Jeju Free International City Development Center (JDC) – parent company of Jeju Duty Free – has won a Gold Prize at the recent Asia Tourism Marketing Festival, for its success in attracting Chinese visitors through its highly effective marketing efforts.

    JDC subsidiary, Jeju Duty Free operates at Jeju International Airport, the second largest airport in South Korea, behind Incheon International Airport.

    The company offers liquor and tobacco, perfume and cosmetics, watches, luggage and leathergoods, accessories, sunglasses, confectionery, ginseng, stationery and toys. Apparently Jeju Duty Free lists over 10,000 items in total from 190 different brands.

    The JDC entity aims to promote tourism, elevate the public image of Jeju and attact both domestic and foreign investment for business, public relations and marketing activities.

    JDC-Asia-Tourism-Festival-Awards

    JDC executives receive the gold prize for the company’s effective marketing efforts.

    Operating according to the South Korean government’s Special Act on Jeju Free International City, the corporation is affiliated with the Ministry of Construction and Transportation.

    On 11 June, JDC picked up the gold prize at the Asia Tourism Marketing Festival.

    JDC says that the company’s duty free shops make a concerted effort to offer customers a variety of activities and promotions, every season which has seen Jeju Duty Free obtain a high evaluation by ATMF.

    Attracting Chinese visitors to Jeju and into its duty free shops is of paramount importance to JDC, a Marketing Manager said.

    Jeju International Airport already benefits from healthy passenger traffic and in fact in the past has suffered from congestion, which has prevented some retail expansion.

    According to Korea Airports Corporation (KAC), JDC’s Domestic Terminal store, which covers almost 3,000sq m, recorded sales of KRW.338bn ($310m) in 2013.

     

  • Shilla Duty Free downtown and off-shore stores contradiction performance

    Shilla Duty Free downtown and off-shore stores contradiction performance

    The Shilla Duty Free posted a +29.0% year-on-year rise in second-quarter revenues for its Korean downtown duty free operations, reflecting a strong rebound from the MERS-ravaged corresponding period last year.

    Downtown store revenue climbed to KW538.2 billion (US$473.6 million) for the quarter, with growth outstripping the +23.5% increase in the total Korean duty free market (see Mirae Asset Daewoo chart below) for the period – encouraging news for Shilla given the increase in competitors following last year’s government licence additions.

    However, Korean airport sales fell -19.2% to KW198 billion (US$174.2 million), driven by a downturn in Incheon International Airport revenues caused by reduced floor space in the wake of last year’s tender results.

    Overseas duty free revenues (principally Singapore Changi Airport and Macau International Airport) rose by +16.3% year-on-year to KW121.3 billion (US$106.7 million). More pertinently, however, Shilla posted a KW12.3 billion (US$10.8 million) operating loss on those operations, reflecting in particular the high cost of entry at Changi.

    The offshore losses put a big dent in The Shilla Duty Free’s overall operating profits, which fell -51.4% to KW15.4 billion (US$13.6 million). Even profits on the more lucrative Korean downtown business fell sharply, down -39.0% to KW27.7 billion (US$24.4 million).

    A key factor in that decline has been, as we reported recently, the rocketing costs of commissions to Chinese travel retail agents – up from between 7% and 100% to around 23% since the advent of new duty free retailers last year. As one leading luxury brand executive told The Moodie Davitt Report recently, “The real winner in Korean duty free is the Chinese travel agent.” These numbers bear out that view.

    shilla July 2016 2

    shilla July 2016 3

    shilla July 2016 6The Shilla Duty Free is the key revenue and profits contributor to parent Hotel Shilla, whose consolidated revenues rose +13% year-on-year to KW954.1 billion (US$839.6 million), while operating profits tumbled -36.04% to KW18.7 billion (US$16.5 million).

    Group operating profit margin was 2.0%; with travel retail overall at 1.8%, Korean travel retail at 3.8% (6.1% downtown) and offshore duty free operations -10.1%.

    shilla_changi_opening_10feb2015_shilla5

    The Shilla Duty Free’s overseas airport operations once more posted heavy losses. The major problem lay with the heavy concession fees at Singapore Changi Airport (above). Pictured below is Shilla’s smaller operation at Macau International Airport, a joint venture with Hong Kong’s Sky Connection.

    NWS_Holdings_shop_0216_600_2MIXED REACTION FROM ANALYSTS

    MIRAE ASSET DAEWOO : Regina Hahm, Equity Analyst (Cosmetics, Hotels & Leisure, Fashion) at Mirae Asset Daewoo Research Center, said: “2Q earnings were way weaker than the market estimates.

    “However, I do think that it is positive that Shilla has further strengthened its existence in the market. It seems pretty apparent that group tourists have been absorbed by the Jangchung store [Shilla’s flagship Seoul shop -Ed], especially since the absence of Lotte World and WalkerHill.”

    In a review of Hotel Shilla’s results, Ms Hahm noted: “The domestic duty free business, which was hurt by the impact of MERS, resumed robust growth. Revenue from the downtown duty-free operation [of Shilla] climbed +29.0% YoY to KW538.2 billion during the quarter, meeting our expectation (+27.7% YoY). In the corresponding period, the overall duty free market saw revenue growth of 23.5% YoY, even as new entrants began full-fledged operations.

    “We think this shows the performance gap between major duty free players and less competitive, new players is widening further, which is natural given the importance of scale effects, the quality of sourced products, as well as experience in the duty free industry.

    Looking forward to Q3, typically a peak season for both inbound and outbound tourism demand, Ms Hahm foresees strong growth potential in Shilla’s duty free business, particularly given the low base line from the MERS-hit comparative quarter in 2016.

    She commented: “Airport revenue is likely to turn around in 3Q16, aided by the dissipation of high base effects.”

    Commenting on the group share price, she concluded: “Hotel Shilla shares have long been weighed down by a series of negatives, such as controversies over domestic duty free industry policies, the loss of licences by a few major players, and MERS.

    “In 2H, with the performance gap between new entrants and major existing players widening further, we expect Hotel Shilla to solidify its position as a leading player. Also, in our view, the stock could see a re-rating, given peak-season effects and strengthened market dominance.”

    Accordingly, Mirae Asset Daewoo maintained its ‘Buy’ rating on Hotel Shilla with a target price of KW110,000 (currently US$96.80), the stock brokerage and investment bank company’s top pick in tourism. By mid-afternoon today (26 July) it was trading at KW61,700, off by -0.80%.

    NOMURA: Analysts Cara Song and Jiun Im took a very different view, downgrading the stock from a buy to a reduce, and cutting their target price from KRW100,000 a share to just KRW47,000.

    In comments quoted by Barron’s Asia, they noted: “Operating profit margins at the domestic downtown duty free stores (Hotel Shilla’s sole profitable business) declined sharply to 6.1% in 2Q16 (vs. 8.8% in 1Q16, 10.3% in FY15). The company attributed this to a bigger contribution from lower-margin group tourists (from 70% in FY15 to 85% in 2Q16).

    “Considering that it is easier to attract group tourists than individual travellers by: 1) paying higher sales incentives to travel agencies; 2) more aggressive price promotions, Hotel Shilla’s customer mix has deteriorated, in our view.”

    HDC_Shilla_600_004 (1)

    Shilla IPark duty free is a stunning addition to Korea’s travel retail landscape. But Shilla’s overall reliance on group tourists, as opposed to higher-spending FIT customers, concerns Nomura.

    The analysts were particularly alarmed by the airport losses in Singapore, commenting: “Contrary to company guidance, Changi Airport DFS continued to struggle, with persistent losses in 2Q16. With the [Korean] government’s plan to issue additional DFS licences in 4Q16F, the DFS business environment could be dampened further.

    “Reflecting this, we cut our net profit estimate by 49.5%/36.5% respectively for FY16F/17F. Our FY16F/ 17F net profit estimates are c.33% lower than Street expectations (Fig.11).”

    Nomura also suggested there could be an added hit to earnings if Hotel Shilla’s planned part-acquisition of Miami-based DFASS Group in the third quarter falls through. The Moodie Davitt Report understands that constructive dialogue continues on that deal, though it is still some way from closing.

    shilla July 2016 1

     

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  • Public Bank to Launch UnionPay Card in Malaysia

    Public Bank to Launch UnionPay Card in Malaysia

    Public Bank, Malaysia’s third largest bank and UnionPay International, a global payment network signed an agreement for UnionPay Debit Card Issuing Business today. With this partnership, Public Bank will be the first local bank to issue UnionPay card in Malaysia by Quarter 4 of year 2016.

    PB UnionPay Lifestyle Debit Card and PB UnionPay Savings Account will be launched to cater to the needs for customers and businessmen who frequently travel to China with the convenience of cards over carrying large amounts of cash.

    UnionPay’s acceptance across 160 countries and its full acceptance in China encourage Malaysian who travels often, expatriates and inbound students and workers from China to take up these bundled products.

    In Malaysia, UnionPay cards issued locally and overseas are accepted at over 90% of ATMs whilst 60% of merchants accept payments by UnionPay cards.

    The agreement was signed between Public Bank’s Managing Director, Tan Sri Dato’ Sri Tay Ah Lek and UnionPay International’s Chief Executive Officer, Mr Cai Jianbo at Menara Public Bank with the presence of other management staff of Public Bank and officials of UnionPay International.

    Commenting at the launch, Tan Sri Dato’ Sri Tay said, “Being the first local bank in Malaysia to launch UnionPay card once again proves that Public Bank is focused in progressing and improving our core retail business to enhance our customers’ banking experience. It is also a great pleasure in partnering with UnionPay International to offer our customers another new payment option.”

    Concurring on the significance of this partnership, Mr Cai Jianbo said, “Malaysia is one of the most important market for UnionPay, with 90% UnionPay card acceptance on ATM, and 60% at POS. This MOU signing with Public Bank Berhad will serve to provide a strong foundation as we continue to localise our business in Malaysia. UnionPay will enable more merchants and increase UnionPay POS acceptance to 90% by end of 2017. We will also issue more cards with local banks, provide more local privileges to improve services and convenience for Cardholders. For innovative payment, we will expedite the launch of e-wallet payments and build an 020 payment ecosystem.”

  • Award-winning Singaporean jewellery brand expands to Hong Kong

    Award-winning Singaporean jewellery brand expands to Hong Kong

    Singaporean contemporary jewellery brand Luvenus Jewellery announced today (July 26) that it has opened its first overseas outlet at Hong Kong International Airport to showcase its designs to the millions of travellers that pass through the airport each year.

    Launched in 2012, Luvenus is an award-winning company specialising in pure 22-karat and 24-karat gold jewellery with diverse and unique product designs. It also carries a collection of fully certified diamond jewellery, said the Managing Director, Mr Parthiban Murugaiyan.

    He said that the newly opened store at Hong Kong International Airport is the brand’s fourth outlet worldwide and first outside Singapore. Luvenus has been recognised for its quality service and has received several awards from Singapore’s Changi Airport.

    “Hong Kong is a major tourist and business travel destination for both Mainland and international visitors. Having a retail outlet at Hong Kong International Airport is part of our strategic plan for expansion into the Mainland. We will be using Hong Kong as our regional base from which to grow our business and better serve the needs of our customers,” he added. Luvenus Jewellery hopes to expand further in Hong Kong and the Mainland market and would consider various models including franchising.

    Associate Director-General of Investment Promotion Dr Jimmy Chiang said, “Hong Kong International Airport is one of the world’s busiest airports in terms of international passenger traffic. It is an excellent showcase for retailers. I wish Luvenus Jewellery every success in our city and look forward to its continued expansion from Hong Kong.”

  • 7-Eleven, Amazon UK test drone deliveries

    7-Eleven, Amazon UK test drone deliveries

    On opposite sides of the Atlantic, two major global retailers are testing delivery by drone.

    In the UK, eCommerce giant Amazon has partnered with the government to test some aspects of its drone delivery parameters.

    And in the US, 7-Eleven has partnered with Flirtey, an independent drone delivery service, to complete the first fully autonomous delivery to a customer’s residence to advance research toward integrating drones into the US national airspace system.

    The Amazon tests include piloting the machines beyond the line of sight of its operators, testing sensor performance to make sure the drones can identify and avoid obstacles and flights where one person operates multiple highly-automated drones are to begin immediately with the support of the UK Civil Aviation Authority.

    Amazon drone

    “The UK is a leader in enabling drone innovation; we’ve been investing in Prime Air research and development here for quite some time,” said Paul Misener, Amazon’s VP of Global Innovation Policy and Communications.

    “This announcement strengthens our partnership with the UK and brings Amazon closer to our goal of using drones to safely deliver parcels in 30 minutes to customers in the UK and elsewhere around the world.”

    Amazon’s Prime Air is a future delivery system designed to safely get packages up to 2.5kg to customers in 30 minutes or less using small drones.

    Amazon and the UK government said the partnership will enable them to understand how drones can be used safely and reliably in the logistics industry. It will also help identify what operating rules and safety regulations will be needed to help move the drone industry forward.

    “Using small drones for the delivery of parcels will improve customer experience, create new jobs in a rapidly growing industry, and pioneer new sustainable delivery methods to meet future demand,” said Misener.

    “The UK is charting a path forward for drone technology that will benefit consumers, industry and society.”

    Meanwhile, in Reno

    Meanwhile, at a Reno, Nevada 7‑Eleven store, two deliveries were successfully completed.

    The 7-Eleven drone delivery is the first time a US customer has received a package in their home via drone. The delivery coincides with the celebration of the convenience store chain’s 89th birthday.

    https://www.youtube.com/watch?v=_sysBQ5-tZA

     

     

    “This delivery required special flight planning, risk analysis, and detailed flight procedures ensuring residential safety and privacy were equally integrated,” said Chris Walach, director of operations for Nevada Institute for Autonomous Systems (NIAS).

    7‑Eleven merchandise – including hot and cold food items – were loaded into a unique Flirtey drone delivery container and flown autonomously using precision GPS to a local customer’s house. Once at the family’s backyard, the Flirtey drone hovered in place and gently lowered each package.

    The purchases were delivered to the family in the span of a few minutes. Products included Slurpee drinks, a chicken sandwich, donuts, hot coffee and 7-Select candy.

    In the future, both companies expect drone packages to include “everyday essentials” such as batteries and sunscreen.

    The deliveries also mark Flirtey’s largest commercial relationship to date and bring the drone delivery startup even closer to its vision of reinventing the delivery process for humanitarian, online retail and food delivery industries.

    Building on this initial collaboration, the two companies have plans to expand drone delivery tests and work closely together, according to 7‑Eleven EVP and chief merchandising officer Jesus Delgado-Jenkins.

    “Drone delivery is the ultimate convenience for our customers and these efforts create enormous opportunities to redefine convenience. This delivery marks the first time a retailer has worked with a drone delivery company to transport immediate consumables from store to home. In the future, we plan to make the entire assortment in our stores available for delivery to customers in minutes,” he said.

  • NYDC Vietnam closes last store

    NYDC Vietnam closes last store

    The last NYDC Vietnam dessert and cafe restaurant has closed its doors after months of struggling to stay viable.

    The chain sent its goodbyes to its customers via its Facebook page last Wednesday, promising to “return someday”.

    NYDC’s struggles first became apparent in May when it closed three stores in a row – Nguyen Trai, Cantavil, and Crescent stores in Ho Chi Minh City. It continued to operate its highest-profile store inside the Metropolitan Tower in the city’s CBD. However, after six months trying, finally they decided to close their last store.

    Two factors likely led to the demise of NYDC Vietnam: First, the increasing dominance of  local cafe chains such as The Coffee House, Phuc Long, Urban Station, Trung Nguyen, Kafe and Highlands, which offer affordable prices and comfortable spaces. The second is the more recent arrival of international chains, such as Starbucks. Before Starbucks arrived in Vietnam in 2012, NYDC’s main competitors were Gloria’s Jeans and Coffee Bean and Tea Leaf.

    Many foreign food chains have struggled to gain momentum in Vietnam market. Both Gloria’s Jeans and Coffee Bean and Tea Leaf had to close larger outlets about three years ago due to rising rentals. Burger King launched in 2012 with ambitious plans for about 60 stores within five years. It has recently closed several and as of February its network stood at just 16.

    Sean T Ngo, CEO of VF Franchise Consulting, said that even though Vietnam is one of the hottest franchising markets in Southeast Asia, the exit of NYDC from Vietnam clearly demonstrates the challenges that many foreign firms face when entering a developing market like Vietnam.

    “Clear differentiation and positioning from competitors and near perfect execution is required if any foreign brand is to do well in this market place.”

    Brought to Vietnam in 2009 by Singapore’s SUTL Group, NYDC used to be one of the most popular foreign cafe chains in HCMC. The first two outlets were opened in the center of the city, at Metropolitan tower and Now Zone shopping mall, followed by Vincom, Nguyen Trai, Cantavil, and Crescent mall stores. The original plan was to open 20 outlets in five years with more than US$300,000 investment reportedly required for each.

    Opposite to NYDC, SUTL has been successful with its investment in KFC, which now operates more than 140 stores across Vietnam.