Author: Mei Ling Tan

  • Nation’s consumers, companies finding themselves on thin ice in South Korea

    Nation’s consumers, companies finding themselves on thin ice in South Korea

    Every floor of the NC Department Store in Jamsil-dong, southern Seoul, was packed with customers frantically digging through piles of clothes and shoes on March 1.

    The moment an employee set out pairs of Nike sneakers at 50 percent off the retail price, men and women alike snatched them off the shelves. There was even a scuffle when several buyers grabbed the same item simultaneously.

    “We ran out of boxed tissues by 3 p.m.,” a saleswoman said. “As they were crazy cheap, people took several boxes at once.”

    On the Internet communities for Jamsil residents, members warned the neighborhood had turned into a mad house and said it would take at least an hour just to find parking.

    The chaotic scene has been happening every Independence Movement Day since the retailer started its event several years ago, offering everything from food to fashion at discounts of up to 80 percent.

    While the rest of the country took the day off to remember the independence movement during the Japanese colonial period, NC Department Store was packed with shoppers elbowing each other out of the way to snag the best bargain.

    But this year, shoppers seemed a little more desperate to save money.

    “I’m not really a person who is attracted to sales, but recently, I’ve been changing the way I’ve been spending because the economic situation is becoming more uncertain,” said Song, 42, who was digging through a steeply discounted pile of Nautica outdoors pants. “My wife and I both work so we’re better off than some other households. But even with our income, after paying the interest on our loans, living expenses and for our kids’ education, there’s hardly any left for saving.”

    The average household today is jittery and increasingly less confident about the path of the Korean economy, particularly as various indicators including exports, industrial output, unemployment and household loans have been alarming.

    The frozen stock and real estate markets are causing household income to shrink just as ever-growing household loans, which reached more than 1,200 trillion won ($996 billion) by the end of last year, are applying more pressure on Korean families.

    With less income and more uncertainty about the nation’s economy, many consumers are shopping online rather than at discount stores like E-Mart or Lotte Mart.

    According to Statistics Korea, while overall retail sales grew 4.1 percent in January compared to the same period last year, online sales grew 21 percent.

    Online shopping is currently a 5 trillion won market, accounting for 17.2 percent of overall retail sales, at 30 trillion won. That’s 2.4 percent larger than a year ago.

    Why is online shopping growing so fast? One reason is because it offers products at lower prices while being more convenient.

    More shoppers are buying their groceries online, with sales of agricultural and marine products surging 57.6 percent in just a year. Online sales of processed food and beverages have seen exceptional growth of 43.2 percent.

    But consumers are also heading online because living conditions for the average household have worsened over the last few years.

    According to a recent study by Statistics Korea, the gap between the monthly paychecks of people working for small and midsize companies and those working at conglomerates is wider than it has ever been.

    The average paycheck received by employees at companies with more than 300 employees, categorized as a conglomerate, reached 5.01 million won last year, an increase of 3.9 percent year on year.

    Over the same period, the average paycheck taken home by people at small and medium-size companies (between five and 299 employees) grew 3.4 percent to 3.11 million won. That’s just 62.3 percent of the salary received by their conglomerate counterparts.

    “This year, it is difficult to expect the domestic market to recover from policy implementation,” said Lee Geun-tae, senior analyst at LG Economic Research Institute.

    “Since the second half of last year, household spending has been falling to all-time lows as uncertainties over the economic future have gone up.”

    Lee added that the frozen property market, in which many older people have invested to sustain their life after retirement, as well as low interest returns on financial assets have dampened spending confidence. Growing unemployment faced by young people is also contributing to further cutbacks on spending.

    Even the nation’s top companies are feeling a squeeze. Last year, Hyundai Motor recorded its highest-ever annual revenue at nearly 92 trillion won. But the company was only able to earn 6.35 trillion won in operating profit, which is the smallest since 2010 and 15.8 percent less than the previous year. It was the third consecutive year that operating profit has shrunk.

    The situation at other companies is similar. Samsung Electronics enjoyed an annual operating profit increase of 5.5 percent to 26.4 trillion won. But when looking solely at the fourth quarter, operating profit actually declined compared to the third quarter.

    Market experts are particularly worried by the fact that leading manufacturers, which should be leading the country out of the gloom, are themselves struggling.

    Furthermore, Korea’s leading companies are also major exporters, and the continuing decline in outbound shipments since January 2015 will likely lead to disappointing performances, in turn worsening consumer confidence and finally impacting the domestic market.

    The current situation is unlikely to improve anytime soon as China, which accounts for one quarter of Korea’s economy, has already seen its growth fall below 7 percent.

    “New government stimulus efforts are likely to take effect starting in the second quarter, but their impact is not expected to be strong enough to offset the slowdown in exports,” said Suh Dae-il, an analyst at Daewoo Securities. “In particular, tighter control on bank lending is anticipated to erode the impact of any stimulus. February readings of the consumer sentiment index and the business sentiment index suggest that consumers’ expectations for housing price growth are sliding sharply, and that corporate financial conditions have deteriorated from the levels seen in the second half of 2015.

    “As the Korean economy is expected to continue to slow down in first half of this year, we believe that additional stimulus measures, including a base rate cut, will be needed going forward.”

    Finance Minister Yoo Il-ho, who celebrated his 50th day in office last week, brushed off the growing concerns.

    “There are concerns that the uncertainties [shrinking exports, consumption and even investment] regarding the local economy could result in contraction,” Yoo said during a meeting of economic ministers held at the government complex in central Seoul on Thursday. “[However] when you exclude automobile sales, overall sales are increasing, and as the lowering of the individual consumption tax was back in February, the situation will gradually improve.

    “Exports also fell less in February than in January and actually rose by volume.”

    The minister said that although he is aware of the growing concerns, he does not see the need yet to consider measures like a supplementary budget.

     

  • Malaysia brings tropical touch to Scandinavia

    Malaysia brings tropical touch to Scandinavia

    Malaysian-grown tropical fruits are taking centre stage at retail stores across Scandinavia for the second straight year. The Asian nation’s Agriculture Representative Office in The Hague (PPP The Hague), Netherlands, has extended it marketing activity in the Northern European region, which will see products such as mangoes, durian and jackfruit promoted across stores owned by Swedish retail group ICA AB.

    The campaign kicked off last week, following on from the success of similar promotional activity last year, which helped propel the value of Malaysian agricultural exports to Sweden to RM9,899,050 (US$2.4m), up from RM7,067,625 (US$1.7m) in 2014.

    “This proves that the Swedes have become more inclined towards Malaysian agriculture products, which has a certain uniqueness and quality to it when compared to similar offerings from neighbouring countries,” Mohammad Wafiuddin Esa, Malaysia’s second secretary of Agriculture.

    The promotion is being coordinated by PPP The Hague, ICA AB, DRS Trading and EMA’S International AS.

  • HSBC Gets Approval for Credit Card Operations in China

    HSBC Gets Approval for Credit Card Operations in China

    HSBC Holdings efforts to scale up its retail and wealth management business in China got a major boost with the U.K.-based company receiving permission to start a credit card business in China’s $1 trillion market.

    The approval from the Chinese authorities came after Peter Wong, Asia-Pacific Chief Executive Officer at HSBC, announced in a weekend interview that HSBC ended its joint venture with Bank of Communications Co. However, Wong believes that there are several other avenues of collaboration with Bank of Communications and that the two companies share healthy business terms.

    HSBC intends to maintain its stake of around 19% in the Chinese lender, Wong said on Saturday in an interview on the sidelines of China’s annual congress of lawmakers in Beijing.

    However, Wong did not specify when HSBC won regulators’ approval or provide details on how the business will be moved forward.

    The move makes HSBC the third foreign credit-card issuing company after Citigroup Inc. (C – Analyst Report) and The Bank of East Asia, Limited (BKEAY – Snapshot Report) to get approval to operate solo on the mainland. The permission to start credit card operations in the country would facilitate HSBC’s plan to expand China footprint.

    At its June 2015 Investor Day conference, HSBC unveiled plans to make increased investments in the under-penetrated Asian markets, with particular focus on China. Notably, the company continues to perceive China as an “engine of growth” and hence, intends to capitalize on Hong Kong’s high-quality customer base, where the market has grown over 13% in the past two years. Also, an ageing Chinese population is undeniably driving the demand for retirement and protection products in the country.

    More importantly, HSBC believes that building operations in its most-profitable Asian business will help it offset the negative impact from soaring expenses. Moreover, aided by such investments, the company estimates growth in pre-tax profits to outpace that in risk-weighted assets or RWAs, thereby enhancing its return on RWAs.

    Though Chief Executive Officer Stuart Gulliver’s plan seemed to suffer due to falling commodity prices, a slowing Chinese economy and a pretax loss in the fourth quarter, an independent credit card division in China would help HSBC expand the client base for its retail bank and enhance HSBC’s access to a rapidly growing market.

    According to a Bloomberg report, getting approved for its own operation in China “is a meaningful step for HSBC as it gives the bank the autonomy to run the business,” said Chen Xingyu, a Shanghai-based analyst at Phillip Securities Research. “Since the Pearl River Delta is HSBC’s focus, having its own credit-card business can help the bank expand in the region.”

    “There’s still strong demand for credit cards in China’s first-tier cities, but the business is getting saturated in some areas,” said Chen at Phillip Securities. “That’s why the potential in smaller cities is even bigger.”

    Though the Chinese economy is currently showing signs of weakness, we believe the country will resume its strength, given a sturdy performance history as well as efforts by its government to boost growth. This, in turn, will support HSBC’s prospects in the country.

  • Bank of Korea likely to keep policy rate on hold tomorrow

    Bank of Korea likely to keep policy rate on hold tomorrow

    The Bank of Korea is likely to keep its policy rate unchanged at 1.5% during its upcoming meeting. The meeting will mainly focus on the weakness in January’s activity data. Also, there is a higher probability for another cut in GDP forecasts during the April meeting. But, t he rebounding sentiments in global financial markets and February’s macroeconomic data will help the cautious stance of a majority of the MPC members.

    The February’s monetary policy meeting’s minutes showed central bank policymakers’ reluctance regarding further rate cuts, in spite of further decline in the outlook of growth. All members had agreed that there were growing threats on the downside for growth, but only one member had voted for a rate cut.  The other members didn’t support a cut in interest rate because of the usual worries regarding financial stability, the requirement to secure the room for policy actions, the lack of further downside threats for inflation and the expected diminishing marginal impacts of additional easing actions.

    January’s activity data indicated broad weakening of growth momentum. The drop in manufacturing production was expected given the considerable decline in January exports. However, the contraction of retail sales and services production was a major concern because consumption was the main over GDP growth driver in H2 2015.

    As facility investment did not strengthen in December, it was only construction activity that kept its strength amongst the different activity indices. However, strength in February’s exports alleviated worries regarding growth. The renewed tax cut on autos will stimulate consumption as the retail sales contraction in January was mainly due to auto sales after the termination of tax cut in December. A considerable rise in February’s headline inflation to 1.3% supports most of the MPC members’ views that the central bank’s current inflation forecast is appropriate.

    The Bank of Korea is unlikely to change its policy rate throughout 2016. The unwillingness of MPC members regarding additional easing implies that the central bank is expected to keep rate unchanged even if the GDP forecast is revised downwardly from the current estimate of 3%.

    Also, BoK’s projection of potential growth in 2017 might be as low as 2.8%. Considerable surprises on the downside in growth, which can lead to a sizable reduction in the GDP growth forecast to a level of about 2% or below is expected to be a precondition for a further cut in interest rate.

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  • SM founder Henry Sy still on top

    SM founder Henry Sy still on top

    Retail king Henry Sy, Sr. remains the Philippines’ richest person, according to the Forbes 2016 Global Billionaires’ list.

    Henry Sy SMSy, 91, has an estimated net worth of $12.9 billion – roughly P562.3 billion – as of  this month, making him the world’s 71st richest person.

    His net worth dropped from $14.2 billion in 2015 due to the volatile global market, weak oil prices and strong US dollar.

    Born in Xiamen, China in 1924, Sy migrated to the Philippines and conquered the retail scene becoming the SM founder. His eldest daughter, Teresita Sy-Coson, has become one of Asia’s most powerful businesswomen.

    Sy’s family business empire, SM Investments Corporation (SMIC), includes  retailing, real-estate, hospitality, banking, mining, education and healthcare services.

    In 2015, SMIC reported a 13 per cent growth in recurring income, with consolidated net income of P28.4 billion and consolidated revenues of nearly P300 billion. The increase came on the back of 17 per cent growth in retail earnings, 14 per cent growth in property net income and 10 per cent growth in bank income.

  • Harbour City books HK$5.94b retail revenue

    Harbour City books HK$5.94b retail revenue

    Revenue at Tsim Sha Tsui’s popular luxury shopping mall, Harbour City, (excluding hotels) increased by 6 percent to HK$8.56 billion, Wharf Holdings (0004) reported today.

    Operating profit grew by 6 percent to HK$7.48 billion. Retail revenue increased by 5 percent to HK$5.94 billion.
    The occupancy rate was nearly 100 percent, the company reported today.

    New openings or commitments including Miu Miu (Canton Road), Philipp Plein, J. Crew, Pandora, Sulwhasoo and Rado further improved the tenant mix, the company said. The introduction of various Hong Kong and Kowloon debuts across distinct categories including Maison Margiela, Issey Miyake, Christian Louboutin Men and Tea WG Boutique continued to raise the retail and culinary experience, Wharf said.

  • Coupang losses mount

    Coupang losses mount

    Coupang, the leading South Korean eCommerce operator, is expected to reveal mounting operating losses for 2015 as big investments in logistics capacity weighed on the financials of the startup company, industry sources said Thursday.

    Coupang is expected to log over 400 billion won (US$326.9 million) in  losses when it files its 2015 audit report in mid-April due to rising costs in building new logistics centres and hiring new staff, they say.

    The online retailer’s sales were estimated to have jumped more than four-fold last year from 348.5 billion won in 2014 after its same-day delivery service helped attract more customers in online marketplaces.

    While market watchers questioned the sustainability of its business model, Coupang said the deficit is an inevitable result of aggressive investment to get ahead in the highly competitive market.

    “The operating deficit was already being expected because we are making big investments to establish a nationwide logistics network and hire more staff,” a spokesperson said.

    “The investment is aimed at the long-term goal of making a strong foothold in the market. It is expected to take some time to make a turnaround as several projects are currently underway.”

    In November, Coupang said it will invest 1.5 trillion won in expanding logistics capacity by 2017 to step up its same-day delivery service, just months after it won a US$1 billion investment from Japanese telecommunications giant  Corp. Coupang launched an ultra-fast delivery service called “Rocket Delivery” in March 2014 by establishing its own logistics system and employing couriers, joining the global wave of delivery wars led by online retail behemoth Amazon.

    Coupang said it will hire 4000 more staff in the delivery and logistics sector by next year, in addition to 3500 full-time delivery staff, and have 21 logistics centres across the nation. In addition to the same-day delivery competition, Coupang has recently launched a cut-throat price war, advertising that its diapers and powdered milk are the cheapest in South Korea.

    As a result of aggressive marketing, Coupang’s market share in the local online market has steadily risen from 2.3 per cent in 2013 to 5.6 per cent in 2015. Mobile devices also accounted for 9.8 per cent of its transactions last year, according to industry data.

  • McDonald’s Thailand plans to double burger outlets

    McDonald’s Thailand plans to double burger outlets

    More McDonald’s Thailand restaurants are in the pipeline under a plan by national franchise-holder McThai aimed at almost doubling sales by 2020.

    At least 5 billion baht (US$140.8 million) will be spent to nearly double the number of outlets over the next five years.

    CEO Hester Chew has told the Bangkok Post that about 1 billion baht will be spent each year opening stores and upgrading with a target of 400 stores by 2020. The store count at the end of last year was 223.

    This year’s budget includes about 900 million baht pegged for 25 new stores, half of which will be drive-through outlets. This is creating jobs for about 1000 people.

    Already this year four new outlets have started trading in Bangkok and in the north of Thailand.
    Chew says the aim is to grow sales at a double-digit rate this year, as the group had single-digit sales growth last year in the face of lower consumer spending, higher costs and increased competition with more local and international food brands being established.

    “We will continue to invest, no matter whether consumer spending power is good or not, particularly on people training and product quality, which are the two areas where we never compromise,” says Chew, who believes the Thai economy will improve this year with a stimulus economic package from the government.

    McDonald’s has been in the Thai market for 30 years. The food giant has more than 35,000 restaurants serving 70 million people in more than 100 countries each day.

  • Seiko Australia opens Sydney boutique

    Seiko Australia opens Sydney boutique

    Australia has its first boutique store for Seiko watches, just opened on the lower ground floor of the iconic Queen Victoria Building in Sydney.

    It has been opened by Seiko Australia, a subsidiary of Japan’s Seiko Watch Corporation, which sent its COO Hirohiko Umemoto to host a celebration at the Swissotel Sydney.
    Following Frankfurt, Moscow and Tokyo, the boutique is one of several Seiko is opening in leading cities, with more to follow this year.

    Seiko Botique launch

    Seiko says its aim is to let visitors “explore the world of the watch company through its history, its craftsmanship and its timepieces”. The boutique showcases such collections as Astron, Credor and Grand Seiko, and features several watches not previously available in Australia.

    Seiko's Botique launch

     

    A resident Seiko watchmaker will help customers with technical information.
    A Sydney landmark for more than a century, the Queen Victoria Building was originally a market and since 1986 has been home for a collection of luxury retail stores.

    Seiko Watch Corporation, a wholly owned subsidiary of Seiko Holdings Corporation, established in 1881, develops, designs and produces its luxury watches and all their components using traditional craftsmanship and advanced technologies. Its network covers more than 150 countries.

  • The Body Shop Sri Lanka marks brand debut

    The Body Shop Sri Lanka marks brand debut

    The Body Shop has entered Sri Lanka, with conglomerate Softlogic Group signing up for the franchise.

    Founded by Dame Anita Roddick 40 years ago, The Body Shop introduced fair trade to the cosmetics and toiletries industry in 1987, and was the first cosmetics brand to be recognised under the Humane Cosmetics standard for its stand against animals being used for product testing. It has more than 3000 stores in 60 countries.

    Body Shop Sri Lanka 1

    While it has yet to open its first store, Body Shop Sri lanka already has a brand ambassador – Miss Sri Lanka 2006, Jacqueline Fernandez. At a launch event, she spoke about using The Body Shop products since she was a teenager.

    Body-shop

    Also at the launch, CEO Ashok Pathirage said the group had found a “kindred spirit”.

    “Thanks to the synergy of our values, vision and culture, we will have the opportunity to greatly accelerate the business in Sri Lanka.”

  • Kung Fu in Hublot store in Beijing

    Kung Fu in Hublot store in Beijing

    In a collaboration with the Bruce Lee Foundation, a special tribute exhibition for the Kung Fu superstar marks the launch of the Swiss watch brand Hublot’s store at the high-end Shin Kong Place (SKP) shopping centre in Beijing.

    Hublot new store Beijing at Shin Kong Place SKP 3

    On display until March 6, the Be Water, My Friend – Legend of Bruce Lee Memorial Exhibition features precious items the actor owned himself, as well as limited-edition Hublot timepieces.

    Lee’s daughter, foundation founder Shannon Lee, cut the ribbon of the new store along with Hublot Greater China GM Loic Biver.

    Hublot new store Beijing at Shin Kong Place SKP 4

    Hublot participated in the design of the Bruce Lee exhibition. “As an icon of the 20th century and the most iconic Kung Fu star in history, Bruce Lee embodies the real ‘art of fusion’ of East-West culture,” says Biver.

    Hublot also worked with the foundation on the Bruce Lee 75th Anniversary Memorial Exhibition in Hong Kong, and this time released a second limited-edition timepiece as a tribute to Lee.

    Hublot new store Beijing at Shin Kong Place SKP

     

    The actor’s personal items on display include a Tang-style Kung Fu jacket, a genuine copy of the Way of the Dragon script, a replica of the life mask of Kato in The Green Hornet, and the business card for the Bruce Lee Martial Arts Studio he founded.

    Exhibition guests can also experience the Bruce Lee Mirror, a cylindrical glass photo frame featuring Lee’s classic Kung Fu postures. Made of glass fragments, it uses 3D special effects integrating the Hublot Unico In-House chronograph movement.

    Hublot new store Beijing at Shin Kong Place SKP 2

     

    Inspired by the dragon pattern on Bruce Lee’s desk, Hublot has designed a limited-edition (100 pieces) watch, Spirit of Big Bang Bruce Lee Be Water. It features a tonneau case in all-black microblasted ceramic and is fitted with the HUB4700 skeletonised automatic winding movement. Echoing Lee’s philosophy of water, the strap is made of blue alligator leather sewn on natural rubber.

    Hublot new store Beijing at Shin Kong Place SKP 1

    The Hublot SKP Beijing boutique follows the brand-specific black, featuring dark grey carpet and black leather furniture combined with glass and metal counters. Subtle scientific and technological elements in the window display tell the story of the brand, connecting its past with the future with projections on a book. Big Bang, Classic Fusion, King Power are among the pieces and novelties on display.

  • Two-pronged approach for Giordano Vietnam

    Two-pronged approach for Giordano Vietnam

    Vietnam is on the radar for Hong Kong clothing retailer Giordano International, both as a market and supplier.

    With its steady growth in the emerging market, the company is planning to establish a legal entity Giordano Vietnam.

    It is also eyeing the country as a source market for product, while it continues to develop sourcing opportunities in Bangladesh.

    While Giordano still sees opportunities for growth in developing markets such as Indonesia, Malaysia and Thailand, the company says in its annual review that those opportunities are fading.

    Meanwhile, the group has plans to launch digital sales channels outside mainland China this year, initially through the development of its own eShops.

    “Market conditions in Southeast Asia have been challenging in the past two years,” says the group, which improved its merchandising, and therefore profitability, in Singapore last year – “but this will be a tough market going forward”.

    In the 2015 financial year, consolidated sales eased by 3 per cent – but increased by 1 per cent on a constant currency basis. Global brand sales were down 1 per cent for the year, but comparable same-store sales grew by 3 per cent.

    As a strong Chinese New Year offset the impact of 81 store closures, brand sales in the first half of the year grew by 1 per cent. But in the second there was a 3 per cent drop because of unseasonably warm weather in Greater China.
    Gross profit margin declined by 0.4 percentage points to 57.6 per cent, with higher purchasing costs caused by a strong US dollar eroding margins in Southeast Asia and Taiwan.
    “Weak consumer demand in many markets has led to fierce competitive pressure on selling
    prices,” says the group.

    Nevertheless, in the second half of the year, improved purchasing and merchandising resulted in gross margin improving from 57.4 to 57.9 per cent.

  • Tmall driving more than sales for top beauty brands

    Tmall driving more than sales for top beauty brands

    Scores of high-end cosmetics companies are setting up shop on Alibaba Group’s Tmall.com online marketplace as eCommerce continues to gain ground as a critical marketing and sales channel for reaching China’s increasingly sophisticated consumers.

    At the recent Tmall Beauty Awards ceremony in Shanghai, which celebrated the top cosmetics brands operating on the eCommerce platform, Alibaba announced that 29 well-known Western brands and 37 from Japan and Korea had storefronts on Tmall at the end of 2015, including more than 10 joining the platform last year alone such as Lancôme, Bobbi Brown, La Mer, Anessa and Avene. Another 20 cosmetics companies are planning to launch their own presence on Tmall this year.

    Alibaba also announced a cooperation agreement with Korean cosmetics maker AmorePacific Group to expand the latter’s Tmall presence. AmorePacific will add two more storefronts exclusively on Tmall for the Sulwhasoo and IOPE beauty brands in the following months. AmorePacific already operates the Laneige, Innisfree, Mamonde and Etude House e-shops on Tmall, and about 800,000 Chinese consumers have purchased goods from Laneige’s shop over the past three years, according to Alibaba. The brand also sold about 45,000 BB creams, or blemish balms, during Alibaba’s 11.11 Shopping Festival, bringing in US$1.4 million from that product alone.

    Alibaba has similar cooperation agreements with Procter & Gamble, Estée Lauder, L’Oréal and domestic retailer Shanghai Jahwa Corp.

    The eCommerce push by cosmetics companies comes amid strong growth in high-end cosmetics purchases by Chinese consumers. A report from Chinese research firm CBNData, released in conjunction with the awards, noted that total sales of cosmetics products in China climbed nearly 20 per cent to $74.1 billion last year from 2014. Citing independent researchers, CBNData’s report also said that online channels accounted for 36 per cent of that, or $27 billion, with Tmall controlling about a 70 per cent share of the B2C market. Alibaba Group is an investor in CBNData parent China Business Network.

    Tmall Cosmetics GM Mike Hu said total sales generated on all business-to-consumer retail websites in China currently account for 12 to 15 per cent of the entire cosmetics market, and he predicts those channels will grow by another 30 per cent to 50 per cent over the next two to three years.

    Hu stressed that Tmall offers more than just another sales channel to brands. It’s also a platform to promote new products, build a connection with customers and increase business both online and off. According to Hu, over 20 brands have introduced about 160 versions of products that were exclusive to Tmall shoppers, and the brands have launched more than 100 new products via the website in 2015.

    “Two or three years ago, eCommerce played as a sales channel since its significance grew and it helped enhance business,” said Gary Chu, online general manager at Estée Lauder China, said at the awards ceremony. “Now what we are thinking about is how to integrate brand property, content and products into our presence in Alibaba’s ecosystem to meet the needs and demands of the brand.”

    To that end, Estée Lauder has been engaging customers via its so-called Fans communities within the Tmall mobile app. One brand, Bobbi Brown, opened its Fans page last November and now has more than 640,000 followers. It offers make-up tips and sample trials, among other initiatives, to tackle customers’ most common inquiries in order to educate and interact with shoppers, while serving as a bridge to the Bobbi Brown storefront. In addition to the Fans page, the company also used Instagram-like photo sharing on Tmall to generate buzz about Bobbi Brown lipstick ahead of Chinese New Year earlier this month, and Estée Lauder regularly uses the Tmall mobile app to help launch new products.

    Alibaba Group CEO Daniel Zhang said Estée Lauder’s efforts are prime examples of ways brands can engage shoppers with content and convert interactions into business opportunities.

    “All the brands and merchants are the best content producers, and merchants should incorporate products into content that consumers are willing to read and eager to buy,” he said.

    Brands are also using their Tmall storefronts to boost their online-to-offline (O2O) business. So far 54 of them, including Estée Lauder, La Mer and Laneige, have integrated their online and offline membership programs and now allow users to make appointments for skin care treatments in brick-and-mortar stores online.

    Tmall will continue to promote O2O retail to “achieve the goal of same product, same service and same membership” online and offline, Hu said.

    Here are the winners from some of the biggest award categories from last Friday’s ceremony. The winners were chosen based on search popularity, interaction with shoppers, customer reviews, trial reports, sales and services among millions of customers and thousands of brands on Tmall in 2015.

    Most popular brands online: Laneige, Lancôme, Innisfree, Maybelline

    Hot search brands: Bobbi Brown, Avene, Sulwhasoo (which launched on March 1)

    Favorite brands among customers born in the 1990s:Sekkisei, The Face Shop, Hanhoo (Chinese domestic brand)

    Favorite brands among customers holding Alibaba Passport (shoppers spending more than RMB 100,000 ($15,270) annually on Alibaba’s platforms): Shiseido, Whoo, L’Oréal, Clarins, Innisfree

    Favorite brands among male shoppers: JVR (Chinese domestic brand), L’Oréal, NIVEA

    Best-selling brand: Pechoin (Chinese domestic brand)

    Outstanding and popular group: Estée Lauder Group

  • Abercrombie & Fitch ‘in recovery mode’

    Abercrombie & Fitch ‘in recovery mode’

    Broadly, the latest set of results from Abercrombie & Fitch are to be welcomed: they are a sign that the brand continues to make progress in what remains a challenging market during a particularly difficult period of trading.

    Across the quarter, total sales shrank by 1 per cent on a reported basis, although when currency fluctuations are removed that number turns into growth of 2 per cent. Across the group, same store sales increased by 1 per cent on a year-over-year basis, with particularly good gains coming from international operations.

    There is also a reasonably positive story on the margin front where – despite a highly promotional environment and suppressed consumer demand- A&F saw gross profit as a percentage of sales drop by just 0.5 percentage points. The outcome here could have potentially been far worse.

    Despite there being clear signs of progress, which includes a sequential improvement in most of the sales and profit metrics, A&F is still very much in recovery mode and the brand is still not yet back to full health. This is evidenced by the fact that although the sales outcome was reasonable, it came off the back of what can only be described as a tumultuous final quarter last year when total sales shrank by 14 per cent and same store sales dipped by 13 per cent.

    Such soft comparatives flatter this quarter’s numbers and raise the question as to whether the better performance is a natural bottoming out, or if it is thanks to some of the corrective action that is now being taken by the management team. In truth, we think the results reflect a bit of both factors.

    Future growth will be governed, in large part, by how successfully the brand is able to reestablish its connection with younger consumers. Over the past year there has been evidence that both Abercrombie and Hollister are moving in the right direction in order to attune themselves to the tastes and preferences of today’s young shoppers. Among other things this has involved a less brash approach to marketing, a more minimalist and modern style in terms of clothing collections, a brighter and more inviting in-store experience, and a move into high growth categories like athleisure.

    These things have won back customers who defected and have also secured new shoppers. Most notably, the shifts have also allowed Abercrombie to secure custom from a slightly older demographic with higher spending power; something that is useful given that spending on apparel from younger shoppers remains muted thanks to the vast array of other products and services they now buy into.

    That noted, it is still far too early to say that brand loyalty has returned. At present many shoppers are rediscovering the brand and looking at it anew; as such their purchasing is patchy and occasional. While this is something A&F can improve on over time, it is unlikely it will ever regain the brand capital it once had: the market, consumers, and the competition have all shifted too much to allow that to happen.

    This is one of the reasons why A&F’s action on retooling its business model and reassessing its space and store requirements is sensible. To meet the new pattern of demand it will need fewer stores coupled with a good online offering. While there has been progress made in terms of reconfiguring the store fleet, growth from online is somewhat less encouraging.

    The upcoming year will continue to be one of reinvention. The current management team is strong and has the right mix of skills to make the necessary changes and reinvigorate the brand. However, they are up against a low growth, challenging environment which means that the play for the fiscal year as a whole is as much about holding onto current market share as it is about positioning the business for future growth.

  • Japanese noodle firm ready for halal certification

    Japanese noodle firm ready for halal certification

    A Japanese noodle firm in Hyogo Prefecture has expressed readiness to meet administrative requirements such as halal certification for its food products to be sold to Indonesian consumers.

    The Japanese company notified the representative office in Tokyo of the Indonesian Capital Investment Coordinating Board (BKPM) on its readiness to meet the halal certification for its noodle products.

    “I have received reports that several Japanese food companies are contemplating to enter Indonesia after observing the spurt in the number of Japanese restaurants and grocery stores in the country. This means that they already have market segments to sell their products in Indonesia,” Franky Sibarani, the BKPM head, noted in a press statement here on Wednesday.

    He affirmed that the Hyogo Prefecture was included in the areas covered by the Indonesian Consulate General in Osaka. It often conducted promotional activities in cooperation with the Tokyo office of the BKPM.

    Franky lauded the interest shown by the Japanese noodle firm to invest in Indonesia. He remarked that it was an interesting development as, so far, Japanese companies making investment in Indonesia were mostly doing business in the automotive and component industries.

    “This indicates that the interest of Japanese companies to invest in Indonesia is increasingly varying,” the BKPM chief pointed out.

    According to data at the representative office of the Japan External Trade Organization (Jetro), there were 1,199 students enrolled in Japanese schools in Jakarta in 2014. The institution also recorded that at the national level, there were 16 thousand Japanese expatriates living in Indonesia of which 10 thousand were in Jakarta.

    “Data on Japanese expatriates in Jakarta is the main factor that has led to new investment interest in Indonesia,” he claimed.

    Saribua Siahaan, the BKPM representative for investment promotion (IIPC) in Tokyo, stated that companies from Japan were so far mostly doing business in the electronics, automotive, and components sectors in addition to garment products.

    “Other fields of business that have attracted Japanese investors include semiconductor production and electrical appliances. The IIPC is ready to help the Japanese investor who came from Hyogo Prefecture,” Saribua remarked.

    In line with the implementation of the ASEAN Economic Community (AEC), the Japanese investors have begun showing interest to invest in the food sector in Indonesia.

    “The Japanese investors view this as an opportunity since over 40 percent of the ASEAN population resides in Indonesia,” noted Saribua.

    Based on the BKPM data, the realization of Japanese investment in Indonesia in 2015 increased by six percent compared to that in 2014.

    The Japanese investment realization in 2015 stood at US$2.87 billion, with 2,030 projects absorbing 115,400 workers.

    The manufacturing sector, particularly the automotive, electronics, machinery, chemical, and pharmacy sectors, constituted the main contributors to the Japanese investment in Indonesia.

    Japanese investment commitment in 2015 reached US$8.1 billion, up 95 percent from that in the previous year. Japan came third on the list of foreign countries having investment commitment in Indonesia.

    The countries topping the list of foreign investment above Japan were China, with US$22.2 billion, up 42 percent compared to the same period in the previous year, and Singapore, with investment increasing by 69 percent to US$16.3 billion.

    Following Japan was South Korea, which recorded an increased investment of 86 percent that reached US$4.8 billion.