Author: Mei Ling Tan

A recent study by Airwallex, an international financial platform, reveals an overlooked financial burden weighing heavily on Singapore’s workforce. The study shows that a significant portion of workers are spending a substantial amount of money on work-related expenses before reimbursement, leading to a growing demand for changes in corporate policies.

The research indicates that almost two-thirds of Singaporean employees spend up to S$5,000 annually on business-related expenses from their own pockets. Furthermore, 23 percent spend up to S$15,000, and a startling 5 percent spend over S$20,000 each year. The sectors with the most significant out-of-pocket spending are the hospitality and leisure industry, manufacturing, and education, with 15 percent, 13 percent, and 8 percent of their employees spending above S$20,000 respectively.

Reimbursement Delays and Rising Tensions

The issue of high employee spending is compounded by lengthy reimbursement wait times. The study shows that about 19 percent of workers wait between three and four weeks to be reimbursed, with some waiting even longer. Although most employees believe reimbursements should be processed within four to five business days, only 6 percent are reimbursed on the day they spend. According to the report, this discrepancy between expectation and reality points to a systemic problem in expense management across various industries.

Personal Finance Strains

The financial impact of delayed reimbursements is telling, with 41 percent of workers reporting financial stress due to slow repayments. Younger employees, those between the ages of 18 and 34, are the hardest hit. Disturbingly, 28 percent have had to withdraw from personal savings to cover business expenses, and 52 percent resort to using credit cards, which exposes them to potential interest charges and debt. This strain has also led to behavioral changes in the workplace, with 12 percent of employees avoiding company events to evade upfront costs, and 7 percent quitting their jobs due to poor reimbursement procedures.

Need for Reforms

The demand for modern solutions is strong among employees. A significant 85 percent of respondents believe that the introduction of corporate cards would mitigate reimbursement concerns by reducing out-of-pocket spending and financial pressure. In the face of challenges in talent retention and economic volatility, experts argue that improving expense management processes is no longer a luxury but a necessity for maintaining employee satisfaction and welfare.

Corporate Solutions

Lionel Tan, Director of Account Management, SME & Growth at Airwallex, comments on the company’s commitment to helping businesses streamline their financial operations. Through simplifying expense management, they aim to alleviate the pressure on employees who would otherwise be out of pocket, while providing businesses with better visibility and control over company expenditure. Airwallex’s tools, such as instant reimbursements, real-time spending controls, and integration with accounting platforms, are designed to increase the efficiency of companies both domestically and internationally.

Financial Well-Being at the Forefront

With financial well-being becoming a crucial element in employee retention and workplace morale, adopting smart, digital-first tools like those offered by Airwallex could be a pivotal moment. For Singapore’s workforce, where a large number continue to pay to work, technology might finally bring about the speed, transparency, and fairness they have been seeking.

Questions & Answers

What percentage of Singaporean employees spend up to S$5,000 annually on out-of-pocket work-related expenses?
Approximately two-thirds of Singaporean employees spend up to S$5,000 annually on business-related costs out of pocket.

What impact do delayed reimbursements have on employees?
Delayed reimbursements contribute to financial stress among employees. This is particularly significant among younger workers aged 18-34. Employees have also reported needing to use personal savings or credit cards to cover business expenses due to slow repayments.

What solutions do employees believe would help alleviate reimbursement concerns?
A significant 85 percent of respondents believe that the introduction of company corporate cards would mitigate reimbursement concerns by reducing out-of-pocket spending and financial pressure.