Retail News CRM

Author: Mei Ling Tan

  • Google Messages Levels Up: Unveils User-Friendly Features in New Update

    Google Messages Levels Up: Unveils User-Friendly Features in New Update

    Following the termination of Samsung Messages, Google Messages has risen to prominence as the primary texting application for Android. It boasts notable features such as Rich Communication Services (RCS) support and end-to-end encryption. However, it has been criticized for its lack of some fundamental features. According to reports, these missing features might soon be introduced, as they have been seen in the app’s beta version.

    Enhancements to the Long Press Menu

    The current long press menu in Google Messages has faced criticism for being less than user-friendly. When a message is long-pressed, a ‘pill’ with emoji actions and Photomoji is displayed, followed by four action buttons: copy, delete, star, and a three-dots button.

    Tapping the three-dots button reveals an extra menu with options like reply, share, forward, and view details. The user has to navigate through multiple steps to access even basic actions. With the new update, this is set to change.

    In the updated version, long-pressing a message will bring up a new menu that contains all the essential action buttons. Moreover, a blur effect has been added to the background, modernizing the app’s look. The emoji bar remains unchanged and still appears when a message is long-pressed.

    This adjustment was first noticed in January, but it was only accessible to a select few testers. Now, it’s widely available on almost every device registered to receive the latest Google Messages beta version.

    Text Selection Feature

    One of the most significant issues with Google’s messaging app is its inability to select a specific part of a message. For instance, from a message saying, “Hey, this is Aman from PhoneArena,” it’s impossible to choose and copy a particular section like “from PhoneArena”; users can only select and copy the entire message.

    The current solution is to copy the entire message, paste it where required, and manually remove the unwanted part. Recognizing that users sometimes want to copy a particular section from a lengthy message instead of the whole text, Google has introduced the capability to select only the needed part of a message.

    This change first surfaced months ago, but it now seems to be reaching more Google Messages beta testers.

    Users’ Long-Standing Demands

    Following Samsung Messages’ discontinuation, its users were urged to transition to Google Messages. Nevertheless, some users expressed dissatisfaction with the Google messaging application’s lack of basic features, such as the ability to select and copy a specific part of a text message. One user, evidently a former Samsung Messages app user, mentioned that they started using a third-party SMS application specifically because Google Messages didn’t offer this feature.

    Another user humorously remarked on how long the above-mentioned features have been in the beta phase, a sentiment shared by many, given that it’s been over six months since they were first noticed, yet they remain unavailable in the stable version of the application.

    Progress Towards Completeness

    Despite offering impressive features like RCS, Google Messages lacks several basic functions typically expected in any texting application. The good news is that these shortcomings are being gradually addressed. It recently introduced the trash feature. It now also allows theme changes, which was a significant complaint among Samsung Messages users.

    The new long press menu and the ability to select only the desired text are also on the verge of being added to the app’s stable build. All these improvements are steadily shaping Google Messages into one of the top messaging applications for Android.

    Questions & Answers

    What are the new features being introduced in the Google Messages update?
    These include an enhanced long press menu and the ability to select a specific part of a message.

    Why was there criticism regarding Google Messages?
    Critics pointed out that it lacked some basic features, such as a user-friendly long press menu and the ability to select and copy specific parts of a text message.

    What improvements have been made to address these criticisms?
    Google has introduced an improved long-press menu and the ability to select and copy a specific part of a text message. Additional features, such as the trash feature and theme changes, have also been added.

  • Treasury Wine Estates Swallows $558m Blow in US Market Downsize: Total Write-Downs Top $1.2 Billion

    Treasury Wine Estates Swallows $558m Blow in US Market Downsize: Total Write-Downs Top $1.2 Billion

    Treasury Wine Estates (TWE), the company behind the Penfolds brand, has experienced an additional financial setback of $558.4 million following the scaling back of its operations in the United States. This recent loss brings the total write-downs to over $1.2 billion.

    Operational Changes and Focus on Underperforming Markets

    In June, the company announced to its investors that it intends to significantly downsize its brand portfolio and withdraw from underperforming assets, with a particular focus on its underperforming US market. TWE’s CEO, Sam Fischer, stated that the company is taking decisive steps to align supply with a stringent model of future demand, in light of an evolving US wine market.

    This strategic shift will lead to a reduction in the company’s yearly grape intake, with $137 million of the write-down projected to come from asset divestments. Despite these financial setbacks, the news was accompanied by an anticipated, above-estimate full-year earnings figure of $492 million.

    Future Prospects and Business Performance

    Fischer added that both the company’s ascent transformation program, and the strategic review of potential options for the future of its US business, are making good progress. He emphasized the continued positive momentum in the business, with key brands such as Penfolds, Daou, and Frank Family Vineyards outperforming their respective categories. Fischer also expressed confidence that the full-year earnings would surpass the guidance shared earlier in June.

    In TWE’s half-year financial report, the company disclosed a close to $650 million loss, with a dip in sales reported across all markets. Despite this, the company maintains optimism that it will rebound and achieve growth by the 2028 fiscal year.

    Questions & Answers

    What is the total amount of Treasury Wine Estates’ recent financial setback?
    The company has taken an additional $558.4 million hit, bringing total write-downs to over $1.2 billion.

    What strategic changes is Treasury Wine Estates making in response to its underperformance?
    The company plans to significantly reduce its brand portfolio and withdraw from underperforming assets. It will also align supply with a stringent model of future demand, focusing on the evolving US wine market.

    How does Treasury Wine Estates perceive its future prospects?
    Despite current financial setbacks, the company expressed optimism about its future. It expects key brands like Penfolds, Daou, and Frank Family Vineyards to continue outperforming, and aims to achieve growth by the 2028 fiscal year.

  • Coles Transitions Hundreds of Jobs to India Amid Intense Retail Competition

    Coles Transitions Hundreds of Jobs to India Amid Intense Retail Competition

    Australia’s supermarket behemoth, Coles, has announced that it will be outsourcing numerous jobs to India through a strategic alliance with Accenture, management consultants. This move comes as a result of the intensifying competition within the retail industry.

    Technological Advancement and Cost Reduction

    Coles asserts that this initiative will enhance its technological and specialist capacities to adapt to evolving customer demands. Simultaneously, the partnership with Accenture spanning over several years will decrease the cost of backroom operations. Coles, already the second-largest supermarket retailer in Australia, revealed that some of its corporate workforce’s roles would be transferred to Accenture’s international branches.

    The company voiced its concern for the employees affected by this transition, acknowledging the significant impact it might have on them and their teams. A spokesperson for the company emphasized, “These decisions are never made lightly.” They went on to add that the company plans to reassign as many impacted employees as possible, providing opportunities for them to acquire new skills and transition into different roles within the company.

    The information surfaced ahead of the company’s intended announcement, revealing that Accenture has already started recruiting for the program, primarily situated in Mumbai. One of the job listings sought a marketing campaign management specialist with seven to eleven years of experience, offering the chance to collaborate with the “Coles 360 teams on cross-functional campaigns.” However, the advertisement did not disclose any salary or pay scale details.

    Minimal Impact on Workforce, Future Plans

    Coles was prompt in pointing out that these changes would only affect a small fraction of its 115,000 Australian employees and would not impact the majority of its team members working in stores across the country.

    The retailer affirmed its commitment to compensate for any job losses resulting from the offshoring deal through its ongoing store expansion program. It also suggested that individuals affected by the Accenture arrangement might be reassigned within the Coles Group. However, the spokesperson had to admit that redundancies would be an inevitable part of this process.

    Questions & Answers

    What is the primary reason for Coles’ decision to offshore jobs to India?
    The decision was influenced by the mounting competition within the retail sector. Coles intends to strengthen its technological and specialist skills while also reducing backroom operation costs through this move.

    How will the offshoring affect the current employees at Coles?
    While the changes will impact a small portion of the workforce, Coles has committed to redeploying as many of the affected employees as possible and providing reskilling opportunities.

    Will the offshoring lead to a reduction in the overall number of jobs at Coles?
    Coles maintains that any jobs lost due to offshoring will be compensated for through its ongoing store expansion program. However, there may be some redundancies.

  • S&P Soars as Crypto, Gold Tumble: How the Feds Shift Shakes Up Market Landscape in 2026

    S&P Soars as Crypto, Gold Tumble: How the Feds Shift Shakes Up Market Landscape in 2026

    As we approach the midway point of 2026, a stark disparity has emerged across various asset categories. The S&P 500 is showing an upward trend with a 5.7 percent increase so far this year. However, cryptocurrencies like Bitcoin and Ethereum have experienced significant losses, with a 32.2 percent and 46.4 percent decrease respectively. Likewise, precious metals like gold and silver, having initially surged due to geopolitical tensions earlier in the year, have since suffered losses of 7.5 percent and 19.4 percent respectively.

    Shifting Dynamics in the Financial Landscape

    This contrast raises a straightforward question among multi-asset allocators – why has the same macro environment produced such a sharp divergence? To answer this, we need to observe the two concurrent structural forces that lead to this phenomenon.

    During his inaugural Federal Open Market Committee (FOMC) meeting in June, the new Chair of the Federal Reserve, Kevin Warsh, made a significant policy statement. He reduced the statement from 341 words to a mere 130, eliminated forward guidance, and ended with a promise in six words – “The Committee will deliver price stability.”

    This statement led to an immediate shift in rate expectations as projections turned from cuts to a higher year-end target. This stark reversal marked the closing of the window for a liquidity-driven recovery in risk assets, resulting in the evaporation of speculative risk capital, particularly in cryptocurrency markets.

    The Resilience of Equities

    Contrarily, large-cap equities have shown impressive resilience, bolstered by strong employment rates and a flourishing AI and services sector. This resilience is due to a structural reason – corporate earnings are majorly concentrated in sectors that directly benefit from the current macro environment, and hence, are capable of absorbing higher rates.

    Precious metals and crypto assets, however, lack this buffer. They rely on favorable liquidity conditions and the opportunity cost of capital, both of which have moved decidedly against them. Gold and silver, which initially spiked due to geopolitical tensions and rising energy costs, were hit hard by the aggressive stance of the Federal Reserve following persistently high inflation readings. This led investors to move away from these non-yielding assets towards risk-free cash yields.

    Questions & Answers

    What has caused the stark disparity in performances across asset classes in 2026?
    The divergence comes as a result of two concurrent structural forces in the market. The aggressive stance of the Federal Reserve and the booming AI and services sectors have affected different asset classes differently.

    Why have cryptocurrencies and precious metals performed poorly?
    These assets rely heavily on favorable liquidity conditions and the opportunity cost of capital. The aggressive stance of the Federal Reserve, coupled with rising inflation, has moved decisively against them, resulting in significant losses.

    Why have large-cap equities shown resilience despite the current macro environment?
    Corporate earnings in large-cap equities are majorly concentrated in sectors that directly benefit from the current macro environment, such as the booming AI and services sectors. This has allowed them to absorb higher rates and maintain steady growth.

  • Fly High for Less: Vietnams Sky-High Slash in Airfares to Singapore and Thailand

    Fly High for Less: Vietnams Sky-High Slash in Airfares to Singapore and Thailand

    The surge in international flights operated by Vietnamese airlines has led to a reduction in airfare, even during the peak summer travel period. This is evident from the noticeably lower fares to popular destinations like Singapore and Thailand which are currently priced at half of last year’s rates. For instance, Hoang Loan, a resident of Ho Chi Minh City (HCMC), voiced his surprise at the reduced price while booking a flight to Singapore for a business trip, stating it was the lowest since the Covid-19 pandemic. According to him, “Last year, a one-way ticket from HCMC to Singapore cost VND3.2 million (US$122), while this year I paid just over VND1.6 million.”

    Growth in Capacity and Competitive Rates

    The significant rise in capacity by Vietnamese airlines this year has led to increased competition, resulting in lower airfares. Currently, tickets on these airlines for flights from HCMC to Singapore start at VND1.6 million, and VND1.9 million for flights to Bangkok. However, some foreign airlines operating on these same routes continue to charge two to three times these rates. The HCMC-Jakarta route has also seen a decline in fares, dropping from VND7-10 million in the past to VND6.3 million. In addition, airfares from Hanoi and HCMC to destinations in Europe and Northeast Asia have also experienced a 10-15% drop from last year’s prices.

    According to data from the British aviation provider OAG, Vietnam is expected to account for 7.3 million available seats in August, marking a 10% increase from the same period last year. This figure positions Vietnam second in Southeast Asia, surpassed only by Indonesia. Of the total available seats, Vietnam Airlines will account for 2.8 million and Vietjet Air for 2.2 million.

    Increased Flight Frequencies and New Routes

    Additionally, flight frequencies on some international routes have been increased and several new routes are set to be introduced. For instance, Vietjet has announced the increase of frequency on its HCMC-Kuala Lumpur route to seven flights a week during peak season. Furthermore, the budget airline is set to launch the HCMC-Colombo route on August 18 and the Hanoi-Almaty and Hanoi-Prague routes in October.

    Hong Thanh, the owner of a HCMC-based airline ticket agency, attributes the decline in international airfares to the increase in supply and competition among airlines. Particularly as the demand for overseas travel remains diminished this year. Contributing to this cooling is the fact that fuel costs have declined. On July 1, the government reduced preferential import tariffs, environmental protection taxes, and value-added tax policies on gasoline and aviation fuel until September 30, aiding in the reduction of airlines’ costs.

    Questions & Answers

    What has caused the reduction in airfare on Vietnamese airlines?
    Increased capacity and competition among airlines, along with reduced fuel costs, have contributed to the decline in airfare.

    How has the frequency of flights changed?
    Vietjet, for instance, has increased the frequency on its HCMC-Kuala Lumpur route to seven flights a week during peak season.

    What new routes are to be introduced by Vietjet?
    Vietjet plans to launch the HCMC-Colombo route on August 18 and the Hanoi-Almaty and Hanoi-Prague routes in October.

  • Bentley Unveils Sneak Peek of Torcal EV’s Interior, Marrying Tradition and Innovation Ahead of September Debut

    Bentley Unveils Sneak Peek of Torcal EV’s Interior, Marrying Tradition and Innovation Ahead of September Debut

    Bentley has provided an initial, comprehensive view of the interior design of its forthcoming Torcal EV, slated for its worldwide premiere on September 23. The Torcal EV will be Bentley’s premier fully electric production car, with the initial stages of assembly having commenced at the company’s Crewe factory in England in November 2025.

    Maintaining Physical Controls

    The initial glimpse of the car’s interior validates Bentley’s decision to retain physical controls rather than embracing a fully digital cabin. The Torcal features tangible buttons on the steering wheel and central console, encompassing controls for the air-conditioning system, audio, and the ignition.

    A contoured climate control panel is strategically positioned in the central console, presumably incorporated within the infotainment system. Temperature and blower controls exhibit silver finishes and textured surfaces, while a volume scroll wheel provides a tangible element. This approach is likely to appeal to Bentley customers who appreciate the functionality and tactile experience of traditional controls.

    Four Cabin Modes

    One of the distinctive features is the illuminated rotating dial surrounding the ignition button. This controls Bentley’s Curation Engine, offering four modes: Bentley, Comfort, Sport, and Refresh.

    These modes are designed to do more than just alter the car’s driving response. Bentley suggests that the Curation Engine can also modify interior lighting, sound, and air quality to create a unique ambiance for each mode. The goal is to tailor the car’s interior to adapt to the driver’s mood and the nature of the journey.

    Materials and Design

    The preview reveals light-hued seats adorned with embroidered Bentley logos and winged headrests. The door panels are a blend of fabric, carbon fiber, and leather, while the dashboard combines carbon fiber and wood trim. Round speakers, circular air vents, ambient lighting, and physical door-lock buttons contribute to the cabin’s meticulously planned design.

    The interior is expected to maintain the artisanal nature synonymous with Bentley, while incorporating a more modern layout for the electric era. The full cabin will be unveiled at the event in September.

    Electric Powertrain

    The Bentley Torcal is built on the Volkswagen Group’s Premium Platform Electric (PPE) architecture, which also powers the Porsche Cayenne Electric. It is forecasted to employ a 113 kWh battery capable of up to 390 kW DC rapid charging. Bentley has previously suggested that customers view a range of approximately 483 km to 563 km as a suitable benchmark for the model.

    The car is expected to feature a dual-motor all-wheel-drive layout, although definitive output figures are yet to be released. The launch of the Torcal was initially scheduled for 2025 but was postponed as Bentley reevaluated its electric vehicle strategy in light of decreased demand for luxury electric vehicles.

    Questions & Answers

    What is Bentley’s Curation Engine?
    Bentley’s Curation Engine is a control system providing four modes to adjust the car’s driving response, interior lighting, sound, and air quality.

    What is the expected battery capacity of the Bentley Torcal?
    The Bentley Torcal is expected to use a 113 kWh battery capable of up to 390 kW DC rapid charging.

    When will the full cabin of the Bentley Torcal be revealed?
    The full cabin design of the Bentley Torcal will be unveiled at an event in September.

  • 60 Years of Speed: Lamborghini Honors Miura with Exclusive Revuelto Special Edition

    60 Years of Speed: Lamborghini Honors Miura with Exclusive Revuelto Special Edition

    To mark the 60th anniversary of the iconic Miura, Lamborghini has unveiled a limited-run special edition vehicle named the Revuelto Miura 60 Degree Homage. This unique series, which will only have 99 units available globally, is the brainchild of the brand’s Ad Personam personalisation division and Centro Stile. The anticipated public debut for this special edition will take place during Monterey Car Week in 2026.

    Design Inspired by Miura

    The Revuelto Miura 60 Degree Homage incorporates numerous visual cues from the original Miura, all set within Lamborghini’s current plug-in hybrid flagship. Buyers have the option of nine heritage-inspired exterior paint shades – Arancio, Giallo, Blu Tahiti, Blu Notte, Rosso Arancio, Verde Metallic, Verde Scandal, Nero Noctis, and Bianco Monocerus.

    There are also two exclusive paint schemes available. The Oro Elios theme merges gold-coloured accents with gloss gold wheels, and the Grigio Nimbus variant features grey detailing and matte titanium-finish wheels. Additionally, owners of the original Miura models can collaborate with Lamborghini’s Ad Personam department to reproduce their classic car’s original colour scheme on the new Revuelto.

    Further design aspects include Miura-inspired lower body graphics, a subtle Miura 60 logo nestled within the side graphics, and a gloss-black Lamborghini wordmark at the car’s rear. Black brake callipers and matte-black exhaust tips complete the exterior design.

    Customised Interior

    The cabin of the special edition continues the retro influence. Tan leather upholstery and classic “cannelloni” seat stitching inspired by the original Miura lend a vintage appeal. The seats feature an embroidered Miura 60 logo, and a carbon-fibre plaque inscribed with “Miura 60 Degree – Serie Speciale 1 di 99” adorns each car.

    While these additions are primarily aesthetic, they forge a deeper connection to the car’s heritage. The treatment also highlights the fact that this model is collector-focused, not mechanically redesigned.

    Despite the changes in design, the Revuelto Miura 60 Degree Homage maintains the standard model’s plug-in hybrid powertrain. This combines a 6.5-litre naturally aspirated V12 engine with three electric motors and an 8-speed dual-clutch automatic transmission. The powertrain generates a total output of 1,015 hp and 807 Nm, driving all four wheels. Lamborghini claims the car can accelerate from 0 to 100 km/h in just 2.5 seconds, with a top speed exceeding 350 km/h.

    Although Lamborghini has yet to release the pricing details for the Revuelto Miura 60 Degree Homage, it’s expected to command a considerable premium given the standard Revuelto’s price tag of Rs 8.89 crore (ex-showroom) in India.

    Questions & Answers

    How many units of the Revuelto Miura 60 Degree Homage will be produced?
    Only 99 units of the Revuelto Miura 60 Degree Homage will be produced.

    What is unique about the Revuelto Miura 60 Degree Homage’s design?
    The design of the Revuelto Miura 60 Degree Homage includes numerous visual cues from the original Miura model. This includes a choice of nine heritage-inspired exterior colours and two exclusive paint schemes.

    What is the powertrain of the Revuelto Miura 60 Degree Homage?
    The Revuelto Miura 60 Degree Homage retains the standard model’s plug-in hybrid powertrain, which combines a 6.5-litre naturally aspirated V12 engine with three electric motors and an 8-speed dual-clutch automatic transmission.

  • End of an Era: Singapores Iconic Laurent Cafe & Chocolate Bar Bids Adieu after Two-Decade Run

    End of an Era: Singapores Iconic Laurent Cafe & Chocolate Bar Bids Adieu after Two-Decade Run

    After two decades of serving artisanal chocolates in Singapore, Laurent Cafe & Chocolate Bar is set to close its doors on August 10 due to escalating costs and financial strain. The renowned Robertson Quay-based chocolatier made the announcement on Facebook, marking a significant day of melancholy for the team. Originally, closure was set for the day of the announcement, however, the final day of operation was later adjusted to August 10.

    The inception of Laurent Cafe & Chocolate Bar in 2006 came via French pastry chef Laurent Bernard and his wife Iveta. Their establishment has been instrumental in moulding Singapore’s artisanal chocolate industry, long before local specialty chocolate brands gained popularity. The cafe earned recognition for their handcrafted chocolate bonbons, soufflés, and cakes.

    Bernard disclosed to the media that the business could no longer sustain the financial weight of running the cafe after being given a week’s notice to clear the premises due to overdue rent. The change of ownership for the building brought additional challenges to the business, as the new landlord demanded a year’s rent upfront. A decrease in footfall in the Robertson Quay area, coupled with increasing rental costs, contributed to the cafe’s struggles.

    Bernard expressed his emotional loss over the impending closure, stating that it’s far more impactful than any financial detriment. He appreciated the empathy shown by his customers and acknowledged the significance of the cafe to many local residents. Despite the closure of the physical cafe, Bernard confirmed that the brand, Laurent Bernard Chocolatier, would continue to operate online, offering delivery and self-pickup options from the company’s central kitchen on MacTaggart Road. With no immediate plans to open a new cafe, Bernard’s focus will shift towards expanding the online business.

    In related news, Pantler, a River Valley patisserie renowned for Japanese-French pastries and desserts, also announced its closure slated for August 30, unless a new owner steps in. This announcement came over an Instagram post, in which they extended gratitude to their loyal patrons for their support over the past 12 years. Escalating operating costs and a challenging business environment were the primary reasons behind the planned closure.

    These closures underline the growing pressure on Singapore’s food and beverage industry, where increasing costs and decreasing consumer spending have become frequent concerns. Singapore has seen 1,267 food business closures between January and April this year, nearly half the total number of closures recorded in the previous year.

    Questions & Answers

    Why is Laurent Cafe & Chocolate Bar closing?
    The escalating costs and financial pressures, coupled with a decrease in foot traffic in the Robertson Quay area, have forced the cafe to close.

    What will happen to the Laurent Bernard Chocolatier brand?
    The brand will continue to operate online, with options for delivery and self-pickup available.

    Are other businesses in the food and beverage sector in Singapore also facing these challenges?
    Yes, rising costs and weaker consumer spending have been cited as the primary challenges within the food and beverage industry in Singapore, leading to an increasing number of closures.

  • Boosting Intra-Asia Trade: FedEx Launches Speedy Non-Stop Freighter Service from Guangzhou to Sydney

    Boosting Intra-Asia Trade: FedEx Launches Speedy Non-Stop Freighter Service from Guangzhou to Sydney

    Federal Express Corporation (FedEx) has expanded its intra-Asia network through introducing a dedicated, uninterrupted cargo service between its Asia-Pacific hub located in Guangzhou, China, and Sydney, Australia. This move is expected to bolster the import trade connections within Australia from several major markets spread across Asia.

    The new route, which will be serviced by Boeing 777 freighter aircrafts five times a week, promises to offer significantly faster transit periods for selected shipments originating from key Asia-Pacific markets. Customers can expect their goods to reach Australia from areas such as Southern Mainland China, Hong Kong SAR, Japan, South Korea, Malaysia, the Philippines, and Thailand within an impressive two business days.

    Boosting Growth for Asian and Australian Businesses

    The updated service is tailored to assist Asian exporters. It offers customers from Southeast Asia, North Asia, and Greater China more direct and reliable access to the Australian market. This is a significant benefit for industries that depend on the swift, punctual delivery of high-value shipments. With the new link, businesses across the region can expect to:

    – Enhance supply chain efficiency through improved speed-to-market and reduced inventory holding costs.
    – Expand capacity for heavy-weight freight and high-value goods.
    – Foster B2B growth in time-sensitive and high-value sectors.

    Salil Chari, president of FedEx Asia Pacific, believes that this development strengthens their intra-Asia connectivity, allowing their customers to access key markets like Australia more quickly and operate with greater agility.

    Fueling the Growth Momentum of the Intra-Asia Corridor

    The intra-Asia trade recorded a revenue increase of over ten percent year-on-year in 2025, projecting the region as a significant contributor to global growth. Companies are reconfiguring their supply chains to make them faster, more regional, and resilient, making seamless air connectivity across Asia crucial. The new direct connection through the FedEx Guangzhou Hub strengthens this backbone, enhancing high-speed trade and reinforcing Asia’s role as a central player in global commerce.

    The service is part of the company’s ongoing investments that aim to strengthen connectivity. These include dedicated nonstop Guangzhou–Penang cargo flights, additional weekly freighters between Guangzhou and Bangkok, and an enhanced outbound connection from Hanoi to South Korea. These improvements assist businesses in the region to tap into growing trade flows and expand into new markets.

    Questions & Answers

    What is the purpose of the new FedEx service between Guangzhou, China, and Sydney, Australia?
    The service aims to improve the import trade connections into Australia from major markets across Asia.

    How will the new FedEx service benefit businesses in the region?
    It will enhance supply chain efficiency through improved speed-to-market, expand capacity for heavyweight freight and high-value goods, and foster B2B growth in time-sensitive sectors.

    What other investments is FedEx making to strengthen connectivity in the region?
    FedEx is also investing in dedicated nonstop Guangzhou–Penang cargo flights, additional weekly freighters between Guangzhou and Bangkok, and an enhanced outbound connection from Hanoi to South Korea.

  • Sour Sally Soars: Celebrating 18 Years and 165 Stores Amidst Rival Llaollaos Indonesian Exit

    Sour Sally Soars: Celebrating 18 Years and 165 Stores Amidst Rival Llaollaos Indonesian Exit

    Sour Sally, the pioneering premium frozen yoghurt brand out of Indonesia, is set to participate in FLAsia 2026, a top-tier franchise and licensing exhibition in Asia. The event is scheduled to take place from August 13-15 at the Marina Bay Sands Expo and Convention Centre in Singapore.

    The Sour Sally team will be participating in the expo and showcasing the unique selling points of their award-winning frozen yoghurt concept. This also includes their rapidly growing sister brand, Juicy Sally, as well as their integrated franchise ecosystem designed for sustainable growth. Sour Sally is on the lookout for franchise investors, retail operators, and strategic business partners throughout Singapore and across the broader Asia Pacific region.

    Even after the departure of Llaollao from the Indonesian market, Sour Sally remains resilient, demonstrating the strength of a homegrown brand. The brand’s success is founded on long-term innovation, operational excellence, and consumer trust.

    Since its inception in 2008, Sour Sally has revolutionized Indonesia’s premium frozen yoghurt category, turning it into a trendy, health-conscious lifestyle choice. Over the past 18 years, the company has constantly evolved, making strides in product innovation, creating healthier menu choices, delivering exceptional customer experiences, and executing its business strategies with discipline.

    Sour Sally Today

    Today, Sour Sally is recognized as one of Southeast Asia’s leading frozen yoghurt companies, having sold more than 100 million cups, and annually serving over 15 million customers. The company has over 1000 employees, 165+ stores around the globe, and a proven track record of continuous growth and international brand recognition. In addition to these accomplishments, Sour Sally has officially received Halal Certification, further bolstering consumer confidence.

    One of Sour Sally’s standout innovations is Black Sakura, the world’s first black frozen yoghurt. This unique offering is made with naturally activated charcoal, providing not just a distinctive look, but also functional wellness benefits.

    Sour Sally Group also oversees Juicy Sally, the company’s premium juice bar concept. This concept incorporates real fruits with its signature Yoggurt Macchiato and J-U-X intellectual property character, offering a refreshing functional beverage experience aimed at health-conscious consumers.

    Expansion Beyond Home Turf

    Sour Sally has successfully expanded into the UAE, opening 15 outlets under a master franchise agreement, and demonstrating the brand’s ability to compete beyond its domestic market while maintaining consistent quality and customer experience. Recently, Sour Sally secured another major Master Franchise agreement in the Philippines, contributing to its global expansion.

    The company’s next strategic expansion chapter is Singapore. Through participation in FLAsia 2026, Sour Sally aims to identify Master Franchise partners who share the ambition of building one of Southeast Asia’s most successful food and beverage brands across the region.

    Sour Sally envisions partners who believe that globally competitive consumer brands can emerge from Southeast Asia. This vision is encapsulated in the company’s philosophy: ‘Asia’s best frozen yoghurt brand’.

    Singapore proves to be the perfect environment for Sour Sally’s growth, being one of Asia’s leading business and franchise hubs with a sophisticated retail landscape, strong investment ecosystem, and an international business community.

    Questions & Answers

    What is the philosophy of Sour Sally?
    Sour Sally operates under the philosophy of being ‘Asia’s best frozen yoghurt brand’. This embodies 18 years of resilience, entrepreneurship, and continuous product innovation.

    What is the strategic importance of Singapore for Sour Sally?
    Singapore, being one of Asia’s leading business and franchise hubs, provides a sophisticated retail landscape, strong investment ecosystem, and international business community. This makes it an ideal environment for Sour Sally’s next phase of growth.

    What are some of Sour Sally’s achievements so far?
    Sour Sally is recognized as one of Southeast Asia’s leading frozen yoghurt companies, having sold over 100 million cups, served more than 15 million customers annually, and achieving Halal Certification. It has also expanded its business globally, operating over 165 stores worldwide.

  • Heartland 66 Adds Fresh Retail Flavors: 24KR Korean Trend Zone and Greenhouse by Edgestreet Sprout in Wuhan Mall

    Heartland 66 Adds Fresh Retail Flavors: 24KR Korean Trend Zone and Greenhouse by Edgestreet Sprout in Wuhan Mall

    Heartland 66, located in Wuhan, China, is broadening its retail landscape with the introduction of two novel concepts: the 24KR Korean Trend Zone and Greenhouse by Edgestreet. This move is part of a larger strategy to transition away from conventional retail, and instead focus on integrating immersive retail experiences, Korean fashion and culture into a more lifestyle-oriented hub.

    Introducing the 24KR Korean Trend Zone and Greenhouse by Edgestreet

    Occupying an expansive area of 10,400 square meters, both the 24KR Korean Trend Zone and Greenhouse by Edgestreet are set to showcase over 150 brands from diverse sectors such as lifestyle, fashion, and home living. The 24KR Korean Trend Zone is designed to tap into the ongoing fascination for Korean culture among the younger demographic. On the other hand, Greenhouse by Edgestreet, with its botanical-themed retail concept, will offer a range of products encompassing fashion, pet items, and homeware.

    In its inaugural phase, the 24KR Korean Trend Zone will serve as a host to 11 brands making their first appearance in China and another 15 brands penetrating the Central China market for the first time. Meanwhile, Greenhouse by Edgestreet will welcome 20 brands opening their debut stores in Wuhan.

    Harvey Ye, General Manager of Heartland 66, suggests that these launches are geared towards attracting a younger clientele and enhancing the retail mix offered by the brand. According to Ye, the simultaneous launch of 24KR Korean Trend Zone and Greenhouse by Edgestreet signifies a pivotal step towards engaging this demographic and stimulating the rejuvenation and advancement of their retail spaces. He further emphasizes the enormous potential of the emerging consumer market and the booming economic vigor of Central China.

    Questions & Answers

    What are the new concepts introduced by Heartland 66?
    Heartland 66 has launched two new concepts: the 24KR Korean Trend Zone, which will focus on the Korean culture popular with younger consumers; and the Greenhouse by Edgestreet, a botanical-themed retail concept offering a range of fashion, pet, and homeware products.

    What is the significance of these launches?
    The launch of these novel concepts represents a crucial step in Heartland 66’s strategy to engage younger consumers, revitalize their commercial spaces, and transition the shopping center into a lifestyle-focused hub.

    How many brands will be featured in the 24KR Korean Trend Zone and Greenhouse by Edgestreet?
    Both the 24KR Korean Trend Zone and Greenhouse by Edgestreet will feature over 150 brands across lifestyle, home living, and fashion categories.

  • Retail Guru Leo Tsoi to Spearhead Hang Lung Properties as New CEO

    Retail Guru Leo Tsoi to Spearhead Hang Lung Properties as New CEO

    Hang Lung Properties, a prominent Hong Kong property development firm, recently announced the appointment of retail expert, Leo Tsoi, as their new CEO and Executive Director. His tenure is scheduled to commence effectively as of October 1.

    In an initial phase, Tsoi will join Hang Lung Properties as the CEO-Elect and Executive Director, beginning on September 7. He is set to succeed the current CEO, Weber Lo, who will continue to serve in his role until September 30.

    Strategic Leadership Transition

    Building on a solid foundation of leadership and experience, Adriel Chen, the Chair of Hang Lung Properties, speaks highly of Tsoi as the right choice for the company’s future. Chen’s confidence in Tsoi’s ability to navigate the company towards its next growth phase is unwavering. In his view, Tsoi’s impressive leadership record marks him as the ideal person for the role and guarantees future prosperity for the organization under his guidance.

    In his address, Chen also expressed gratitude to the outgoing CEO, Weber Lo, acknowledging his significant contributions over the past eight years. He noted that Lo had left the company in a strong position, perfectly setting the stage for continued success in the future.

    Decades of Retail Expertise

    Tsoi comes with an impressive portfolio of over thirty years of experience in retail and business management. At present, he holds the position of CEO of Toys R Us Asia, where he has successfully steered the retailer’s venture into the thriving “kidult” market. His leadership has facilitated substantial growth across the regions of Greater China and Southeast Asia.

    Before his stint with Toys R Us Asia, Tsoi had been at the helm of Starbucks China as CEO, following numerous senior leadership roles within the company. Earlier in his career, he had also held managerial positions at well-known companies such as PepsiCo and Procter & Gamble China.

    In his response to the new appointment, Tsoi expressed keenness to work with Hang Lung’s employees, stakeholders, tenants, and customers. He highlighted his enthusiasm to be part of Hang Lung, a company with an expanding imprint and a commitment to operational excellence, making a significant influence on the communities it serves.

    Questions & Answers

    What experience does Leo Tsoi bring to Hang Lung Properties?
    Leo Tsoi brings vast experience, spanning over thirty years in retail and business management. He has served in numerous senior roles, including CEO of Toys R Us Asia and Starbucks China.

    Who will Leo Tsoi succeed as CEO of Hang Lung Properties?
    Leo Tsoi will succeed the current CEO, Weber Lo, who will remain in his role until September 30.

    What does Leo Tsoi’s appointment mean for Hang Lung Properties?
    Leo Tsoi’s appointment is expected to steer Hang Lung Properties into its next growth phase. His extensive leadership experience and track record in retail and business management are viewed as significant assets for the company’s future.

  • Empowering Etsy Entrepreneurs: Asendias SendNow Revolutionizes Shipping in Eight Global Markets

    Empowering Etsy Entrepreneurs: Asendias SendNow Revolutionizes Shipping in Eight Global Markets

    Asendia, a leader in cross-border e-commerce, has recently announced a strategic partnership with Etsy, a global hub for unique and creative products. This collaboration offers Etsy sellers from eight key international markets the opportunity to utilize Asendia’s innovative SendNow platform for their shipping needs.

    Building Bridges for E-commerce Entrepreneurs

    Thanks to this alliance, Etsy vendors from Greece, Spain, Italy, Portugal, the Netherlands, Australia, India, and Vietnam can now access SendNow by Asendia. It allows these sellers to utilize both domestic and global shipping solutions seamlessly, thereby facilitating their business operations.

    This partnership is a significant step for both entities. Etsy’s thriving network of creative entrepreneurs will now be able to tap into Asendia’s expansive global logistics network. This access provides a practical solution for small-scale online retailers, many of whom manage their business operations independently, including the design, production, and shipping of their products.

    SendNow: Asendia’s Comprehensive Digital Shipping Solution

    SendNow is an online, self-service shipping platform by Asendia, tailored specifically to meet the needs of small businesses and marketplace sellers. It offers end-to-end shipping management, empowering sellers to handle all aspects of their logistics via a single digital interface.

    Roman Sobieri, Senior Director of Global Shipping at Etsy, shared his thoughts on the collaboration, “Our sellers come to Etsy to transform their hobbies into businesses. We continuously strive to aid their success, and providing a simplified shipping process is a crucial part of that. Collaborating with reliable partners like Asendia enables us to offer flexible and dependable alternatives that bolster our sellers’ businesses.”

    Upholding Small Business Growth with Trusted Delivery

    As a trusted global shipping partner, Asendia’s SendNow service will be marketed directly to Etsy sellers in the eight selected markets. These merchants will now have easy access to both domestic shipping and international delivery to over 180 global destinations via the Asendia network.

    Simon Batt, CEO at Asendia, expressed his views on the partnership, “Shipping often poses a challenge for many small business owners. With our collaboration with Etsy and the Asendia SendNow platform, we aim to simplify logistics, allowing sellers to concentrate more on expanding their businesses and less on shipping.”

    This partnership is a testament to Asendia’s ongoing dedication to serving the growing e-commerce markets with intelligent, scalable solutions that are closely aligned with the needs of today’s online sellers. By partnering with trustworthy platforms like Etsy, Asendia is broadening its reach and solidifying its position as a key logistics partner for marketplaces and merchants.

    Questions & Answers

    What is the main purpose of the partnership between Asendia and Etsy?
    The partnership aims to provide Etsy sellers in eight key markets access to Asendia’s SendNow platform, offering seamless domestic and international shipping solutions.

    What is Asendia SendNow?
    Asendia SendNow is an online, self-service shipping platform tailored for small businesses and marketplace sellers, offering end-to-end shipping management from a single digital interface.

    Which markets will have access to Asendia’s SendNow service?
    Etsy sellers in Greece, Spain, Italy, Portugal, the Netherlands, Australia, India, and Vietnam will have access to Asendia’s SendNow service.

  • Bangkok’s $29M Green Transit: New Pedestrian, Cycling Bridge to Span Chao Phraya River

    Bangkok’s $29M Green Transit: New Pedestrian, Cycling Bridge to Span Chao Phraya River

    Bangkok’s local government recently announced a THB1 billion (US$29 million) project to construct a pedestrian and bicycle bridge across the Chao Phraya River. The project, led by Bangkok Governor Chadchart Sittipunt, aims to provide greener transportation alternatives to residents and visitors, with the goal of completion by 2030.

    Connecting Bangkok’s Historic Districts

    The planned bridge will connect the city’s MRT network with pedestrian pathways, providing an urban landmark that promotes a sustainable pedestrian environment. This will link the two historic districts of Songwat and Khlong San. The existing river crossings have been a problem for pedestrians and cyclists, as they’re primarily designed for heavy vehicle traffic. The ferry services’ operation hours are limited, leaving non-motorized commuters with few and frequently unsafe options.

    Governor Chadchart stated that the project aligns with his administration’s objective of developing people-centric infrastructure in conjunction with the city’s main road network. “The city needs a landmark, a bridge across the Chao Phraya River specifically for pedestrians and cyclists since there are enough bridges for cars,” he stated. The Governor also noted that this project would contribute positively to the local community economy and help bridge the gap between the historically overlooked Phra Nakhon and Thonburi districts.

    A New Urban Legacy

    The planned bridge will span 300 meters and be up to 10 meters wide. The project planners have assured that no further land appropriation would be necessary, thus reducing disruption to long-standing riverside communities. The design includes plans to utilize rooftop spaces on adjoining buildings for community shops and street food vendors to help promote local businesses.

    Pichai Wongwaisayawan, Dean of the Faculty of Architecture at Bangkok University, referred to the bridge as crucial “social infrastructure”. Rather than just providing a physical crossing, the bridge connects people, cultures, and transportation systems. “The real value of this bridge is in its ability to connect all transport systems – trains, boats, walkways, or bicycles,” said Pichai. He added that the city needs an interconnected network of public spaces more than landmarks. If the bridge becomes the start of a network of riverfront walkways linking communities and public transit, it will serve as an enduring urban legacy.

    Questions & Answers

    What is the purpose of the new bridge project in Bangkok?
    The bridge is designed to provide green transportation options for residents and tourists, linking two historic districts and connecting the city’s MRT network with pedestrian pathways.

    How will this project impact the local community?
    The project is expected to boost the local community economy by including plans for community shops and street food vendors. It also aims to bridge the gap between the Phra Nakhon and Thonburi districts, which were often overlooked in the past.

    What is the expected completion date for this project?
    The bridge is targeted for completion by 2030.

  • Haidilao Dives into Burger Biz Again, Boosts Sushi Venture Amid Cooling Hotpot Demand

    Haidilao Dives into Burger Biz Again, Boosts Sushi Venture Amid Cooling Hotpot Demand

    Chinese hotpot giant Haidilao is making another attempt to break into the burger industry with its new venture, Fresh Burger, while simultaneously growing its budding sushi brand, Nyoisushi. This diversification comes as the company’s main business experiences a slowdown.

    Fresh Burger, Haidilao’s latest venture, was launched in Wuhan last month. The restaurant prides itself on its fresh grilled burgers, a departure from the frozen pre-made patties that many other fast-food chains utilize. Prices at Fresh Burger range from 18.9 yuan (approximately $2.80) to 41.9 yuan, and the menu also includes a variety of other options such as pizza, pasta, coffee, and ice cream.

    Alongside its expansion into the burger market, Haidilao has also been concentrating on growing its sushi brand, Nyoisushi. Following the success of its inaugural store in Hangzhou, the company has opened two additional outlets in Wuhan.

    Financial Situation and Future Plans

    Despite these ambitious expansions, Haidilao recently reported a 14% decrease in net profit for the fiscal year 2025, resulting in a sum of 4.05 billion yuan (about $600 million). Despite the drop, revenues still saw a slight increase of 1.1%, totaling 43.23 billion yuan.

    In light of these financial results, Haidilao announced plans to grow its multi-brand portfolio while focusing on enhancing the customer experience. The company aims to leverage digitalization and strategic acquisitions to achieve this goal. Beyond burgers and sushi, Haidilao also operates several other ventures, including seafood restaurants and Chinese fast-food chains.

    Haidilao’s previous attempt to break into the burger market was with Hiburger, launched in 2024. Despite initial hopes, Hiburger ended operations just a year later in 2025.

    This renewed effort to establish a foothold in the burger market comes as American fast-food chains bolster their presence in China. Notably, Burger chain Five Guys is slated to open its first store in Beijing in August, following its debut in Shanghai in 2021. Other U.S. chains such as Wendy’s and Texas Chicken have also announced their plans to enter the Chinese market, while Popeyes made a comeback in April after a two-decade-long absence since 2003.

    Questions & Answers

    What is the new venture of the Haidilao?
    Haidilao has launched a new burger chain called Fresh Burger and is expanding its sushi brand, Nyoisushi.

    What is the price range of food items at Fresh Burger?
    The prices at Fresh Burger range from 18.9 yuan (approximately $2.80) to 41.9 yuan.

    What are Haidilao’s future plans following its recent financial results?
    Haidilao plans to expand its multi-brand portfolio, improve the customer experience, increase digitalization, and pursue strategic acquisitions.