Category: E-Tailing

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  • Cashless society push will speed smart city development in Malaysia

    Cashless society push will speed smart city development in Malaysia

    Malaysia’s Malaysian Global Innovation & Creativity Centre (MaGIC), smart city enabler Cyberview and Mastercard have signed an agreement to support the Malaysian government’s push towards a cashless society.

    During the recent signing of the memorandum of agreement at the Smart City Expo World Congress in Barcelona, Cyberview’s managing director Dato’ Faris Yahaya said that a cashless society drive would help to strengthen smart city development in Cyberjaya.

    Faris said the agreement is the latest in a series of milestones achieved by Cyberjaya in its continued evolution as a Smart City.

    Recent achievements include the deployment of a city-wide long range (LoRA) network to offer an IoT lab and the establishment of its City Innovation Council (CIC) to allow startups to test out prototypes.

    “Cyberview has spearheaded the continued development of the city under its Smart City and Living Lab initiatives – development pillars designed to increase its operational efficiency, improve the quality of life for the people of Cyberjaya and contribute to growing the local economy,” added Faris.

    “We continue to do this by incorporating technology into every facet of the township through collaboration with our many partners, and this is eminent from our push in transforming Cyberjaya into a cashless city by working hand in hand with MaGIC and Mastercard,” he said.

    Cyberview, MaGIC, Mastercard
    (From left) Carlos J. Menendez, President Enterprise Partnership, MasterCard; Dato’ Faris Yahaya, Managing Director, Cyberview Sdn Bhd; Tan Sri Dr. Mohd Irwan Serigar, Secretary General of Treasury, Ministry of Finance Malaysia; Perry Ong, Country Manager for Malaysia and Brunei, MasterCard and Mr. Ashran bin Dato’ Ghazi, Chief Executive Officer, Malaysian Global Innovation & Creativity Centre (MaGIC) during the Memorandum of Understanding Ceremony at the Smart City Expo World Congress in Barcelona.

     

    “The reason why we’re doing this is because we understand that payments are the heart of a city’s economic activity – forming the core of every economic flow including salaries, consumer spending, business procurement, and taxes,” said Faris.

    Cashless ecosystem

    This latest agreement lists several initiatives to be rolled out by the partners to develop a cashless ecosystem in Cyberjaya.

    He said some of these include integrating Mastercard’s digital payments service Masterpass to make everyday transactions for consumers faster, simpler and more secure as well as providing city authorities and urban planners actionable data-driven insights into the retail industry and to better inform their marketing campaigns for visitors.

    These activities are in line with the government’s Economic Transformation Programme and Bank Negara Malaysia’s (BNM) vision to transform Malaysia into a cashless society.

    Ashran Dato’ Ghazi, chief executive officer of MaGIC said: “MaGIC will support the Cyberview Smart City initiative in a collaboration with both Cyberview and Mastercard. Through the Corporate Entrepreneurship Responsibility (CER) platform, MaGIC will play a key role to facilitate the partnership between players in the corporate sector like Mastercard and local entrepreneurs to design and build smart city infrastructure, services and solutions in Cyberjaya.”

    Perry Ong, country manager for Malaysia and Brunei of Mastercard, said, “Through the Economic Transformation Program, an electronic payments agenda is embedded through a structural reform known as the Payment Card Reform framework where the payment industry is working together in efforts to broaden market access and to dampen cash transactions. It is imperative that we recognise the great control, transparency and efficiency electronic payments offers to society.”

    Ong added that Mastercard will be providing the horizontal payment construct across all the vertical clusters in the Smart City including urban mobility, lifestyle, finance, health, supply chain and education among others.

    He said this will  ensure an integrated payment ecosystem for a better commerce experience with digital solutions such as “Masterpass,  which helps Malaysians to enjoy simpler, safer and smarter digital payments across any device and channel anywhere  – be it online, in app and in-store with contactless.”

    “By embedding digital payments into our core infrastructure and harnessing the data that electronic payments generate, cities can deliver on their promise to create smarter, more welcoming spaces, and empower their citizens to lead greater, more rewarding lives,” said Cyberview’s Faris.

    He said an AllianceDBS Research report earlier this year projected that the ‘cashless’ system in Malaysia will grow by 15 per cent, five-year compounded annual growth rate (CAGR), as Bank Negara Malaysia (BNM) pushes for reform in the country’s payment system.

    “We will continue to collaboratively work with our numerous ecosystem partners, including MaGIC and Mastercard to enhance the liveability of the city and provide the people of Cyberjaya with everything they will need to improve their lives,” Faris said.

  • Chinese Ride-Hailing Company Ucar Partners with BitTiger

    Chinese Ride-Hailing Company Ucar Partners with BitTiger

    Ucar, a major player in the Chinese ride-hailing and car rental market, has joined the global race to develop a road ready self-driving car. To compete for the best international talent, Ucar has opened a research outpost in Silicon Valley and partnered with online education platform BitTiger to host a deep-learning coding class and competition that offers winners cash prizes and a chance to interview with the company.

    Ucar (神州专车) booked approximately 15%1 of car chauffeur services in China in 2015, and are backed by Alibaba. They are based in Beijing, China and began aggressively expanding their research center in Silicon Valley last year by hiring experienced engineers from major Bay Area tech companies. The research center is part of a larger trend among Chinese companies, including tech giant Baidu, that are creating research outposts in Silicon Valley to gain a competitive talent advantage over domestic rivals.

    Ucar is responding to the huge market opportunity for self-driving cars in China where crippling traffic jams can keep city streets gridlocked for days2. Principal engineer of the Ucar Silicon Valley based research center, Zhong Hua, explains that Ucar’s self-driving car technology aims to “minimize traffic related deaths, reduce commute times, and make better use of cars left idly parked most of the day,” all goals that would have a big impact in China’s mega-cities.

    BitTiger is a US-based online learning platform for Chinese engineers that gained experience at elite tech companies to share their knowledge with Mandarin-speaking students around the world. These students are eager to gain access to a top education taught by industry experts not otherwise available to those outside of the best university programs.

    The course being launched by Ucar and BitTiger will provide candidates with fundamental knowledge of image recognition and deep learning techniques. Upon completion of the course, students will be challenged to accurately identify pedestrians, cars, and bicycles among images collected by Ucar’s test vehicles. The top three teams that most accurately and consistently identify these target objects will receive cash prizes and an opportunity to interview for a position at the Ucar Silicon Valley research center.

  • RideCell Delivers Global Carsharing And Ridesharing Platform For Automakers

    RideCell Delivers Global Carsharing And Ridesharing Platform For Automakers

    RideCell, the developer of a Mobility-as-a-Service (MaaS) platform for leading automakers and transit providers globally, unveiled today at AutoMobility LA the worldwide release of its multiservice platform that allows car manufacturers to provide on-demand mobility when it’s needed and where it’s needed.

    By integrating ridesharing and carsharing into a single platform, RideCell makes it easy for car manufacturers to create and launch a premium mobility service in a matter of months.

    RideCell offers the ability for OEMs to brand and launch a standalone ridesharing service, a standalone carsharing service, or a service that offers both all from within a single integrated app experience. The white-label RideCell platform is a complete end-to-end solution and premium platform that automates every part of managing a ridesharing or carsharing operation, including: onboarding new riders, checking IDs, dynamic pricing, driver-rider matching, ride scheduling, payment processing, demand-supply balancing, personalized settings, and even referral programs and promotions. Using the RideCell platform, auto companies will be able to enter the carsharing market with a premium “free floating” carsharing service that allows customers to pick up and park cars anywhere within a service district.

    “Transportation is on the brink of a massive paradigm shift,” said Aarjav Trivedi, founder and CEO of RideCell. “We’re moving from a car ownership model to one where people order transportation for a specific purpose. Our expertise in powering mobility as a service since 2009 helps automakers become instant experts in carsharing and ridesharing. Our multiservice RideCell platform enables automakers to launch a service that provides choice, personalization, and convenience to every rider or driver.”

    The RideCell platform is being used by the BMW Group to power the ReachNow carsharing service. First introduced in April 2016, RideCell powers the service which has more than 370 BMW and MINI vehicles.

    RideCell is showcasing the multiservice platform for the first time publicly at AutoMobility LA in the Technology Pavilion in front of the West Hall at the LA Convention Center November 14-17. For more information about RideCell and its mobility services, please go to www.ridecell.com.

  • Chinese shoppers lead way in digital commerce

    Chinese shoppers lead way in digital commerce

    While digital commerce is strong in the world’s two largest economies, Chinese shoppers use smartphones and tablets more than shoppers in the US.

    This is shown in a new study from IAB (Interactive Advertising Bureau) and IAB China, Understanding Digital Commerce in the US and China. Conducted by consulting firm Hypothesis Group, the research shows that both China and the US have achieved near-full adoption of digital commerce, with 89 per cent of Chinese digital users aged from 18 years upward and 84 per cent of US digital users in the same age bracket saying they had bought a product or service digitally over the previous 12 months.

    When it comes to mobile commerce, China leads the way in several areas:

    • 67 per cent of Chinese digital users had made a mobile purchase over the previous 12 months vs 34 per cent of US digital users.
    • 24 per cent of Chinese mobile shoppers purchase via mobile every day vs 15 per cent of US mobile shoppers.
    • 89 per cent of Chinese mobile shoppers are interested in making a mobile purchase over the next month vs 78 per cent of U.S. mobile shoppers.
    • 59 per cent of all monthly purchases in China are digital compared to 42 per cent in the US. Of those purchases, 48 per cent are made via mobile in China, while mobile commerce accounts for 26 per cent in the US.

    Plentiful cross-channel opportunities are available in both markets, says the report, with a similar percentage of Chinese and US digital shoppers using both digital and offline channels when deciding on a purchase (31 per cent in China vs 29 per cent in the US).

    Digital research

    Chinese shoppers are more likely to research and compare prices digitally while within a physical store, with 38 per cent saying they do so all the time or most of the time, while 23 per cent of US shoppers do the same. They are also more likely to use more than one digital device over the course of the purchase process (67 per cent China vs 43 per cent US).

    Americans tend to favour multi-product retailers when buying digitally, with 72 per cent of US digital shoppers buying from one of these outlets compared to 61 per cent of Chinese shoppers. Meanwhile, Chinese digital shoppers are more likely to buy from sites or apps that highlight discounts (63 per cent China vs 37 per cent US) or that let them compare prices from different sites or apps (51 per cent China vs 29 per cent US).

    Chinese shoppers are also more likely to make a purchase via a messaging app (29 per cent China vs 16 per cent US), while US shoppers are more likely to buy via auction sites (33 per cent US vs 25 per cent China).

    When it comes to making a purchase, American shoppers are much more likely to use a credit or debit card (63 per cent US vs 34 per cent China on computer; 37 per cent US vs 6 per cent China on mobile). In China, payment is much more likely to be through a digital payment service like PayPal or WePay (47 per cent China vs 15 per cent US on computer; 36 per cent China vs 17 per cent US on mobile) or a mobile wallet service like Apple Pay (21 per cent China vs 2 per cent  US).

    Security concerns

    While these numbers indicate strong adoption of digital shopping, obstacles still remain, says the report. The main concern is security, with only 13 per cent of Chinese digital shoppers and 30 per cent of US digital shoppers feeling completely safe shopping digitally. While American shoppers are mainly concerned about information safety and privacy, Chinese shoppers fear digital fraud and scams.

    The top benefits of digital shopping are listed as including convenience, ease of use, price and selection.

    “This study confirms that mobile is a crucial and growing part of the eCommerce experience,” says IAB senior VP/GM mobile and video, Anna Bager. “While China has always been a mobile-first culture, as its initial adoption of the internet was driven by mobile devices, we are now seeing tremendous year-over-year upticks in terms of mobile growth in the US. We expect to see that trend extend to US mobile commerce going forward.”

    IAB China head Chen Yong, who is also secretary-general of the Interactive Internet Advertising Committee of China (IIACC), says it is vital to note how much commerce happens on small screens.

    “Marketers who want to reach Chinese shoppers need to follow their lead by investing in mobile advertising so they can bring their messages to the right people at the right time and right location.”

    The IAB comprises more than 650 media and technology companies responsible for selling, delivering and optimising digital advertising or marketing campaigns.

  • Matahari Department Store Launches MatahariStore.com

    Matahari Department Store Launches MatahariStore.com

    The launch of MatahariStore.com has provided more opportunities for the company and for the development of online and retail industries in Indonesia as research from Google and Temasek shows that e-commerce will contribute to nearly 60 percent of Indonesia’s overall online market, leaving behind online ticketing and ride-hailing booking services.

    “Through the retail stores, mobile applications and now with the newly-launched online platform, we believe that we can become an omni-channel retail player,” Christian said.

    MatahariMall.com will run all MatahariStore.com transactions and will provide content, a secure payment system and delivery of products.

    MatahariStore.com will also implement an online to offline strategy — which allows customers to shop online and pick up their goods at the retailer’s nearest delivery hub — with features that allow customers to pay, receive and return products at any of Mataharimall.com’s 649 delivery hubs across Indonesia.

  • Apple, Nike and Playboy among most popular US brands on Alibaba’s Singles Day

    Apple, Nike and Playboy among most popular US brands on Alibaba’s Singles Day

    Alibaba Group Holding Ltd. says sales from its massive Singles Day shopping event totaled $17.8 billion, up more than 24% from the record $14.3 billion sold last year.

    (This year’s total is RMB 120.7 billion, up 32% year-over-year due to fluctuations in the Chinese currency.)

    The most popular U.S. brands as of about 10:30 p.m. CST were, in order: Apple Inc. Nike Inc. New Balance, Playboy, and Skechers USA Inc.

    “Alibaba is using this year’s Singles Day to showcase the number of international brands participating, everyone from Apple, Victoria’s Secret, Burberry, Gap, [and] Nike, acting as the gateway to China for these brands and fulfilling Chinese consumers’ insatiable demand for Western products,” said Danielle Bailey, head of Asia-Pacific research for L2 Inc.

    Victoria’s Secret is in the L Brands Inc.  portfolio.

    Singles Day started strong, with sales of $1 billion recorded in the first five minutes.

    Alibaba Offers Virtual-Reality Shopping on Singles’ Day

    Alibaba is hoping to boost sales from China’s biggest annual online-shopping event–Singles’ Day–with what it claims is the world’s first virtual-reality shopping experience.

    Many U.S. brands have tried and, so far, failed to find success in the Chinese market. Recently, Netflix Inc. said it would abandon efforts to launch a full-service offering in China.

    Wal-Mart Stores Inc.  announced in June that it would partner with Alibaba rival JD.Com Inc. to grow its China business. The partners announced new initiatives in October.

    Apple and Nike are popular in China irrespective of the day, with Nike reporting 21% revenue growth in China in fiscal first-quarter 2017. The U.S. and China are Nike’s two biggest basketball markets, Trevor Edwards, Nike brand president, said on the Sept. 27 earnings call, according to a FactSet transcript.

    The Playboy brand is also popular in China, with items like jewelry and fragrances selling well.

    Starbucks Corp. seized the opportunity to get into the Singles Day festivities, offering a Cocoa Java Mocha beverage exclusively for the day at locations across China. The company also sold gift sets, exclusively-designed gift cards, and limited-edition My Starbucks Rewards Cards 11/11.

    Forty-seven million users purchased international brands, led by U.S. brands, according to L2 data, and 82% of sales were made on a mobile device.

    “With Alibaba distributing different deals across different devices, they have encouraged devoted savings seekers to keep separate shopping carts on their desktops and mobile phones,” said Tim Barrett, retail analyst at Euromonitor International. “Alibaba is grooming a generation of mobile-first shoppers, a move which will pay off greatly when the entire world is addicted to their mobile devices.”

    For Alibaba Chief Executive Daniel Zhang, this integration of sales across different platforms is critical.

    “If you look at this as an online game, people see you will have less margin in the future,” Zhang said, according to the Alibaba live blog of the Singles Day event. “But when we look at the entire landscape, only 10% of China’s total retail is online. What we believe is that at the end of this, online and offline… should be fully integrated.”

    This year, Alibaba introduced virtual reality into the 11.11 experience, as well as games, with 2.6 billion games played, according to L2.

    “Alibaba is blurring the lines between entertainment and e-commerce and extending technologies thought to be simply gimmicks in the West,” said Bailey.

    Even with the eye-popping sales numbers, popular brands and new technologies, Alibaba shares are down 1.4% in Friday trading.

    “In keeping with the de-emphasis of GMV [gross merchandise value] as a reported metric, we expect sales volume to become but one of many focuses of the event, with others being new mobile functionality, innovations and improvements in logistics, new partnerships,” said Deutsche Bank in a note published Tuesday, which calls Singles Day “a PR exercise.” Analysts there expected 35% year-over-year growth.

    Deutsche Bank rates Alibaba shares buy with a $138 price target.

    Alibaba shares are up 14.4% for the year so far while the S&P 500 is up 5.7% for the same period.

  • #Double11 2016 Singles Day Record Proves China’s E-Commerce Might

    #Double11 2016 Singles Day Record Proves China’s E-Commerce Might

    Chinese e-commerce giant Alibaba Group has tallied more than US$1 billion in the first five minutes and US$5 billion in transactions in the first hour of its annual Singles Day sales blitz. That means China’s 2016 Singles Day shopping fest—aka Shuangshiyi or Double Eleven, since it takes place each November 11—retains its title as the world’s biggest online shopping event.

    The final sales tally for the 24 hour global shopping spree: US$17.8 billion in GMV (gross merchandise volume) sales, or in China’s yuan or renminbi currency, RMB 120.7 billion. The vast majority (82%) of that shopping frenzy took place on mobile phones and devices, with $14.6 billion (RMB 98.97 billion) on mobile.

    Last year, Alibaba’s digital shopping platforms racked up a total US$14.3 billion in sales, bypassing the $9.3 billion in #Double11 Singles Day sales in 2014 — meaning the 24-hour shopping spree has almost doubled in two years.

    It’s also a proof point for Ant Financial Services Group, Alibaba’s fintech arm that operates its Alipay mobile payments platform. “The excitement around online shopping continues to build year after year, and it’s emblematic of the way that e-commerce is changing, giving consumers incredible access to products around the world,” said Ant Financial SVP Douglas Feagin to the South China Morning Post.

    Ant Financial this year says it processed 1.05 billion transactions, an increase of 48 per cent from last year. At the peak of the madcap shopping within the first hour, as many as 120,000 transactions per second were processed, Feagin said. Ant brought innovation and speed to the online sales crush. Just as importantly, it helped finance merchants and consumers alike.

    As SCMP reports, “Before the start of the so-called Singles’ Day shopping gala on November 11, Ant Financial’s MYbank unit granted over 50 billion yuan of loans to 1.33 million merchants to help them put their products online.Ant Financial’s Ant Credit Pay was also on hand to grant more than 100 million customers credit to finance their online shopping, Feagin said.”

    At the half-way mark, it was clear that 2016’s event would surpass last year’s record, according to Alizila’s coverage:

    At the 12 hour, 29 minute mark of the sale, total GMV had exceeded RMB 82.4 billion ($12 billion), with mobile accounting for 83.55 percent of the total.  Alibaba Group President Michael Evans had this to say: “With roughly 11 hours to go, we’re in a good place.” More than 14,000 international brands are participating in the sale, he said, and sales from international brands have so far accounted for about 30 percent of total GMV.

    Alibaba #Double11 Singles Day sale

    Virtual reality also played a role this year, with Tmall’s Buy+ billed as the world’s first virtual reality shopping experience. For the price of a 15 cent cardboard VR headset, shoppers could slip their smartphone into the headset and browse products from handbags to shoes to lingerie, and even have virtual models showcase the apparel and accessories on a catwalk.

    Shoppers could browse eight digital stores using VR to assess the goods before buying them. Participating retailers include Macy’s, Target, Costco, P&G, Chemist Warehouse, Freedom Foods, Tokyo Otaku Mode and Matsumoto, part of the over 11,000 international brands that join in the fair.

    The global online shopping event also introduced interactive games and partnerships with over one million brick-and-mortar shops, including a Pokemon Go-like mobile application to catch the Tmall cat mascot in offline locations of Tmall merchants in shopping malls to spur foot traffic to the merchants. In return, consumers can earn special prizes such as free subscriptions to Alibaba’s Youku TV.

    It also teased this year’s 11.11 with teasers including an eight-hour live-streamed “see now buy now” fashion show from Shanghai, where consumers can order anything they see on the catwalk in real time from brands including Victoria’s Secret.

    The goal of this technology is to “improve [the] consumer retail experience, I would say you’re looking at the future of retail. The future of retail is in China, not anywhere else,” Alibaba Group’s co-founder and vice chairman Joseph Tsai told a media briefing on Thursday in Shenzhen, China.

    Leading the 11.11 international sales brigade this year were merchants from the US, Japan, South Korea, Australia and Germany. Most countries have already exceeded the volume of sales recorded for the entire sale last year.

    It’s another astonishing Singles Day,  an annual promotion inviting consumers who are not in relationships to cheer up with some retail therapy — an anti-Valentine’s Day “treat yourself” event invented by Alibaba’s Tmall head, Daniel Zhang, in 2009 to rival America’s Black Friday and Cyber Monday shopping events, and now surpasses both of them combined.

    While 11.11 started with discounts, it has morphed into an event featuring global brands such as Apple and luxury brands such as Burberry and Maserati, which both operate branded Tmall stores.

    As Teng Bingsheng, Associate Professor of Strategy at the Cheung Kong Graduate School of Business (CKGSB) in Beijing, stated in a pre-event press release, “To some extent, people remember that Alibaba initiated the 11.11 shopping festival. However, other brands are quickly gaining their fair share as well. But as long as the whole pie – and Alibaba’s own business – both get bigger, it’s still good news.”

    CKGSB Associate Professor of Accounting Zhang Weining added, “Double Eleven used to last for 24 hours, but this year it will stretch for 24 days. I think Alibaba foresaw that the sales growth rate would slow down this year, in part because more and more e-commerce platforms are running these campaigns and consumers are increasingly attracted to promotions offered prior to the day itself. This new strategy will also ease the pressure on delivery logistics, since sales will be more spread out.”

    Jack Ma Kobe Bryant Alibaba Singles Day 11.11Chairman Jack Ma—who welcomed David and Victoria Beckham and Kobe Bryant (while Katy Perry dropped out for a family emergency) as ambassadors for this year’s event at its countdown gala—said Alibaba’s cloud computing system is “[by] far the most advanced that human beings can realize.”

    Last year, the company processed 140,000 transactions per second via its cloud arm Aliyun during the shopping peak, while payment arm Alipay processed an additional 86,000 transactions per second at peak sale time.

     

    The company reportedly plans to list in 2017 in either Shanghai or Hong Kong, making it China’s largest IPO since 2010 when the state-owned Agriculture Bank of China offered $22.1 billion worth of shares.

    Brand partners were also vocal about what propelled Single’s Day sales this year: mobile (as Gap attested), personalization (such as Oreo) and virtual reality:

    For its part, Walmart kicked off its Black Friday sales event today, along with Target, in a bid to attract shoppers in the mood for deals. Both retailers’ official in-store Black Friday sales begin at 6 p.m. on Thanksgiving, reprising last year’s schedule despite murmurings that consumer interest in deal blitzing on Turkey-day may be waning.

    While Office Depot and Mall of America announced they’ll be closed on Thanksgiving, Macy’s, Kohl’s and Toys R Us are joining Walmart and Target. Walmart will be “dramatically increasing” inventory to offer nearly 50 percent more Black Friday merchandise this year online than last year.

    Walmart US CMO Steve Bratspies said that “We really pride ourselves on not being the retailer who advertises a great price but then only has a few available for the customers.”

    Walmart deals include a Samsung 50-inch 4K television for $398 and movies that cost $1.99. Target is touting deals like an iPad Air 2 for $274 and 30 percent off apparel and the giant teddy bear for $10 that hijacked social media last year is back with 20 percent more bears!

    Both big-boxers will start with offers over the next two weeks seeding the way for customer engagement as holiday spirit.

    Target returns to its “10 days of deals” program, touting a single big promotion daily starting the weekend before Thanksgiving, while Walmart is offering limited-time Black Friday discounts and holding further price cuts for into December.

    Still, some rang a cautionary note about Alibaba’s sales reporting, as the BBC reported: “Some have questioned the accuracy of the numbers, amid claims of inflated sales data at online retailers across China. Merchants passing off counterfeit goods as genuine is also an industry problem. Alibaba reported 85% of purchases had been made on mobile phones during Singles Day.”

  • FinTech hub opens in Singapore

    FinTech hub opens in Singapore

    LATTICE80, a not-for-profit FinTech Hub, has opened an innovation facility in Singapore’s central business district.

    The new two level facility has been established with the aim of supporting FinTech firms with product development, testing and go-to-market strategies.

    LATTICE80 measures more than 30,000 square feet and features an open event space with the capacity to host 250 people, a private and public lounge, semi-open and open-plan offices, a cafe, boardrooms, meeting rooms, a podcast studio and a nursing room.

    To date, more than 20 foreign and local FinTech companies and associations at varying stages of growth have signed up to be based at the facility. Solution types being worked on by these firms include blockchain, robo-advisors, trading systems, online marketplaces, financial education, cognitive computing, big data analytics and fund management.

    LATTICE80 has partnered with key financial and technology players such as IBM, UOB, KPMG, MatchMove, EZ-Link, Singapore Fintech Consortium, Femtechleaders SG and Metropolitan Management Services to provide solutions and services like APIs, cloud technology and blockchain to support companies.

    Additionally, the National University of Singapore will work hand-in-hand with LATTICE80 to shape the curriculum for FinTech. It will also involve roll outs of training and capability development programmes particularly in the areas of cybersecurity, payment gateway and developing dynamic mobile applications.

    “We want to create a platform that can support the FinTech ecosystem in Asia and form bridges that link to global players. We’re serious about fostering connections with the technology and financial communities here in Singapore and globally,” LATTICE80 CEO Joe Seunghyun Cho said.

    “We’re co-creating the future of innovation, banking and finance in Singapore and considering the enthusiastic group of start-ups we have today, I’m very confident that we have the foundation to create a truly unique world-class community.”

    Companies onboard LATTICE80 include Spark Systems, which is building new generation trading platforms for hedge funds, banks, financial institutions and other high volume institutional participants in the foreign exchange market, and Percipient, a Singapore-based startup which has developed a customized digital solution for the State Bank of India.

  • Malaysia takes step toward digital economy goal

    Malaysia takes step toward digital economy goal

    The 2017 Malaysia Budget announced by Prime Minister Datuk Seri Najib Razak is an incremental step in realizing Malaysia’s vision of a fully connected digital economy, according to IDC.

    Although the specific financial breakdown of the budget initiatives is not yet available, IDC Malaysia said the direct and indirect impact on the Malaysian ICT sector is apparent.

    Data from IDC suggests that total IT spending that includes infrastructure, software and services will grow by 3.3% to be worth $21.16 billion in 2017.

    The research firm noted that it will be interesting to see if the recent budget initiatives will help Malaysia in achieving its vision of a digital economy given that key budget items are directly related to technology, such as improving the speed of fixed line broadband services, tax relief for purchase of select technology products and services, funding for specific MDEC programs focusing on specific initiatives, and launching a digital free zone.

    It likewise mentioned that the Malaysian government has placed a high emphasis on high-speed internet connectivity in previous budgets and continues to make it a priority in the 2017 edition, by mandating fixed line internet services to be increased to a baseline of 20Mbps.

    Currently, the average fixed line internet speed in Malaysia is at 6.8 Mbps, up 36% compared to the previous year. The proportion of internet users with access speeds greater than 10 Mbps and 4 Mbps has increased to 16% and 66% respectively.

    The government has also recognized the importance of further enabling SMEs in increasing macroeconomic indicators. SMEs’ contribution to the overall GDP for Malaysia was estimated to be 36.3% in 2015, whereas it tends to be about 50% and above in high-income nations.

    The $17.7 million allocated to promote SMEs development, as well as the funding for MDEC programs such as the e-commerce ecosystem and Digital Maker Movement, is a very positive step in this direction, IDC said.

    “The e-commerce ecosystem will continue to evolve in the future with the maturity of services, and the consumption patterns of the citizens. Two key areas worthy of future attention are figuring out how to retain more revenues from e-commerce sector within Malaysia, as well as encouraging global e-commerce platforms to increase investment in the country,” said Vijay Sundararaman, IDC Malaysia Country Manager.

    “There is a growing discussion on the creation of e-hubs that can accelerate SMEs output, as well as interconnectivity of these hubs globally to create a worldwide ‘Mega Trading Platform’.”

  • US$1 billion in first five minutes of 11.11

    US$1 billion in first five minutes of 11.11

    Alibaba Group says more than US$7 billion (RMB 47.5 billion) of gross merchandise volume (GMV) was settled through Alipay on Alibaba’s China and international retail marketplaces within the first two hours of the 2016 11.11 Global Shopping Festival.

    And more than $1 billion was transacted in the first five minutes – from 12 midnight.

    “Chinese consumers purchased more in the first hour of 11.11 this year than the entire 24 hours in 2013, reflecting the incredible evolution of our global shopping festival,” said Daniel Zhang, Alibaba Group CEO. “This unprecedented level of engagement demonstrates both the consumption power of Chinese consumers and their embrace of online shopping as a lifestyle.”

    In the hours leading up to the official midnight start of November 11, millions of viewers watched the Alibaba Group 11.11 Global Shopping Festival Countdown Gala live online and on mobile devices via Youku Tudou, and the Tmall and Taobao apps. The gala was televised live across China through Zhejiang Satellite TV, as well as in Hong Kong and Macau for the first time.

    “This year, we innovated new ways for consumers watching the live broadcast of our countdown gala. Viewers were able to influence the production of the show in real-time through their mobile phones,” said Chris Tung, chief marketing officer, Alibaba Group. “Consumers in front of their televisions were shaking, tapping, scanning, chatting, browsing and buying with their mobile devices, creating a seamless and truly immersive entertainment experience.”

    VR drives surge

    International think tank Fung Global Retail & Technology predicts sales of $20 billion during the full 24 hours, up an extraordinary 40 per cent over last year’s total of $14.3 billion, thanks in part to the introduction of Buy+, the world’s first-ever end-to-end virtual reality (VR) shopping experience.

    “Buy+ will enable global retailers (even those without a physical presence in China) to offer an engaging, virtual in-store experience to Chinese consumers,” writes Fung Global Retail & Technology MD Deborah Weinswig in Singles’ Day Online Shopping Festival Could Also Benefit Retailers’ Physical Stores, a new report.

    The platform features eight virtual stores: Macy’s, Target, Costco, P&G, Chemist Warehouse, Freedom Foods, Tokyo Otaku Mode and Matsumoto Kiyoshi. Using cardboard VR headsets distributed in October, consumers can virtually walk around Macy’s Herald Square flagship in New York City to find products and, with just a nod of the head, confirm payment to purchase an item they see.

    “One of Alibaba’s strategies for Singles’ Day is to merge gamification with online shopping. The company will leverage its media and entertainment assets to drive increased online consumption,” says Weinswig.

    These include a televised countdown gala event and fashion show that was held last evening. In addition, the company is promoting products on TV screens, allowing viewers to scan QR codes for a real-time purchase.

    The concept has expanded beyond Alibaba, with chief rival JD.com, Gome and Suning also creating promotions. International retailers will target Chinese shoppers, and Chinese retailers target international shoppers. In 2015, Newegg, OTTE New York and Nasty Gal, all launched Singles’ Day promotions.

    “A year ago, Alibaba promised that Singles’ Day will be a true omni-channel event, and this year the company seems dedicated to continue delivering on the promise, armed with more technological innovations that bridge the gap between the virtual and physical worlds,” Weinswig writes.

  • Indonesian government taking steps to tackle growth of e-commerce industry

    Indonesian government taking steps to tackle growth of e-commerce industry

    The volume of e-commerce transactions in Indonesia is still relatively small but the government is taking anticipatory steps in the face of e-commerce industry growth as it is developing as a global trade model.

    Indonesias e-commerce transactions still account for about one to two percent of retailer transactions or much lower than the global average of eight percent. However, it is predicted that e-commerce transactions in Indonesia will increase drastically from US$12 billion in 2014 to about US$24.6 billion this year.

    Therefore, the government sees that the e-commerce industry is one of the business sectors that has good prospects in the future, and for this it is issuing an e-commerce development roadmap through an economic policy package.

    The roadmap is appearing in the 14th economic policy package announced by the government on Thursday, November 10, 2016.

    “The policy package is aimed at encouraging people all over Indonesia to expand their economic activities efficiently and to connect them to the rest of the world. With this roadmap, they will be able to enhance their business in a better way,” Coordinating Minister for Economic Affairs Darmin Nasution said while announcing the package at the Presidential Office along with Communication and Information Minister Rudiantara and Cabinet Secretary Pramono Anung.

    Therefore, the next economic policy package is expected to sufficiently address the issue.

    “E-commerce should not be treated as a general form of trading. The tariff should be lower as it is a fledgling industry, an early adopter,” Industry Minister Airlangga Hartarto underlined while speaking on the sidelines of the launch of a book on “Developing Populist Economy and Winning ASEAN Economic Community” recently.

    Indonesian businesses hope that the tax tariff for e-commerce business will be lower than that of the non-e-commerce industry.

    The Indonesian Employers Association (Apindo) hailed the issuance of the package. Businesses badly need the governments support, particularly on the fiscal system with regard to the issuance of the economic policy package on e-commerce, Fredy Ongko Saputro, chairman of Apindo for East Nusa Tenggara, said.

    “The tax tariff should be lower than non-e-commerce because this is a new industry. We hope the tax traffic is set at a modest rate,” the Apindo chairman for East Nusa Tanggara, said.

    The regulation to be issued would determine the success of e-commerce in Indonesia as it has the potential to guarantee the survival of fledgling businesses using e-commerce, economic observer Agustinus Prasetyantoko said, elaborating the point.

    Agustinus is also of the opinion that tax exemption would help boost e-commerce in the country.

    “In certain cases, tax could even be abolished during the start-up phase,” he underscored.

    Singapore could be used as the reference country to study ways to develop and expedite the expansion of e-commerce. It provides tax facilities and a low tax for start-ups in addition to assistance in the form of access to cheap capital.

    The e-commerce market has begun to grow in Indonesia. In 2014, transactions were valued at $12 billion. E-commerce spending in Indonesia was only 1 to 2 percent of the total retail sales as against 16 percent in South Korea, 12 percent in the United States and the world average of 8 percent.

    However, it is worth noting that the performance in 2014 represented a significant increase from $8 billion in 2013. In 2016, the value of transactions is predicted to rise to $24.6 billion.

    Therefore, it is being predicted that Indonesia would be among the top ranked countries in e-commerce in the future after China and India in Asia, which is why the government drew up a roadmap.

    Chief Economic Minister Darmin Nasution expressed the hope that the roadmap for the development of e-commerce industry will encourage younger generations to come up with new and innovative products and services.

    The roadmap is also expected to induce certainty in business besides facilitating the e-commerce industry. Therefore, with strategic direction and guidance, the electronic-based national trade system can be put in place during the 2016-2019 period, he noted.

    The roadmap is also expected to accord priority to and protect the national interests, particularly the interest of small and medium entrepreneurs and startups, he commented.

    “It will also help the human resources and e-commerce agents to improve their knowhow. Also, it will provide terms of reference to the government and all stakeholders for determining or adjusting sector-based policies as part of the effort to develop the e-commerce industry,” he explained.

    Darmin pointed out that the policy package deals with at least eight issues, including funding, taxation, consumer protection, human resource development and education besides cyber security.

    Meanwhile, Communication and Information Minister Rudiantara underlined that digital economy has a huge potential in Indonesia.

    “The Indonesian digital economy is so huge that all transaction services using digital technology will continue to develop,” he observed.

    He reminded that the package also covers several provisions to address seven key issues, including human resources and education, access to capital, tax incentives, consumer protection, cyber security, logistics and communication infrastructure.

  • Alibaba’s Singles Day sales reach $17.8b

    Alibaba’s Singles Day sales reach $17.8b

    Alibaba Group Holding Ltd.’s Singles’ Day shopping festival (now known as the 11.11 Global Shopping Festival) broke sales record this year with a reported 120.7 billion yuan ($17.79 billion) in gross merchandise volume in just 24 hours.

    The figure represents a 32% jump over last year’s 91.2 billion yuan ($14.3 billion) in transactions over Alibaba’s e-commerce platforms – B2C site Tmall.com and C2C site Taobao Marketplace.

    Alizila, the news portal of the Chinese e-commerce giant, also reported that the festival saw a number of other new records set, including 98.97 billion yuan ($14.6 billion) in GMV generated on mobile devices and 657 million delivery orders, compared with $9.8 billion and 467 million, respectively, in 2015.

    “There were also 1.04 billion payment transactions processed compared with 710 million last year,” the report noted.

    Daniel Zhang, chief executive officer of Alibaba Group, was quoted as saying that this year’s 11.11 shopping festival is a preview of the future of retail.

    “11.11 showcased how online and offline retail will be reinvented to offer brand new shopping experiences to our hundreds of millions of mobile, digitally savvy active users,” he said.

    The shopping marathon started on November 11 at midnight China Standard Time (CST).

    An IMAX-sized data screen at the media center at the Shenzhen Universiade Sports Center in Shenzhen, China continuously flashed updates all throughout the day, complemented by live blogging reports from Alizila.

    The first report at 12:017 showed that total GMV blew up to 10 billion yuan ($14.6 billion) just six minutes and 58 seconds after the sale began. Total GMV exceeded $100 million in just 40 seconds.

    During the first hour of the sale, order volume also reached a record-breaking peak of 175,000 orders in one second, while 120,000 payments were settled per second at the peak.

  • Forget Black Friday, Singles’ Day is the real retail event to focus on

    Forget Black Friday, Singles’ Day is the real retail event to focus on

    I recently got back from Engine’s Asia offices, where everyone was buzzing with excitement about this shopathon concept.

    This 24-hour shopping day is the Chinese equivalent of Cyber Monday. It started in 2009 by ecommerce giant Alibaba and has evolved into the biggest online shopping day of the year – raking in $14bn in 2015 with mobile purchases accounting for 75% of total sales.

    In the UK, the start of November means that the retail frenzy of Black Friday and Cyber Monday are fast approaching. But as reports this year suggest that Black Friday is no longer the money pit it used to be, it’s time for UK brands to think globally.

    While Black Friday sales are expected to disappoint with just 21% of UK shoppers saying they will be taking advantage of the slashed prices, Singles Day is set to break records with this year’s sales predicted to increase by 50%, with total sales reaching $21bn. That’s almost $1bn per hour.

    With success on these levels, it’s clear that Singles’ Day presents a huge opportunity for UK retailers. Brands like Topshop are already capitalizing on this phenomenon, reporting a sales surge of over 900% on the day in 2015 compared to 2014.

    With over 600 million internet users and 1.3 billion mobile phones nationwide – China’s 468 million digital shoppers equate to 40% of the total global e-commerce spend and a report by OC&C Strategy Consultants shows that in China, over 70% of people are more willing to spend on clothing than before – with a lot of this expected to come through ecommerce.

    Having skipped the PC era, Chinese consumers are savvier, more switched on and demand digital innovations at a level unprecedented in other markets.

    Different apps, such as WeChat, mean that platforms Western marketers might be used to, such as Twitter and Facebook, no longer apply.

    What does this mean for brands looking to tap into the lucrative Chinese market? Investing in ecommerce localisation is key. Adapting and tailoring your digital assets is a base requirement for those looking to appeal to a foreign audience.

    Brands seeking to enter the Chinese market will have to replicate the success of Singles’ Day retailers by understanding and responding to China’s changing demographics namely, its increasing disposable income, emerging middle class and increasingly affluent young population.

    For the event, Alibaba has sponsored a nationally televised gala, which leads to a midnight kick-off. By identifying the right celebrities (David Beckham headlined this year) and a format that fits with Chinese shopping mentality, Alibaba has successfully transformed the shopping event into a media spectacle with an expected viewership of around 200 million (doubling last years’ viewer figures), 10 million of whom will be from outside mainland China.

    This shift underlines a trend identified in a recent report from Cassandra, Engine’s leading provider of youth insights and emerging trends, which illustrates the changing shopping habits of millennials. They increasingly see it as more of an event and communal experience than previous generations ever did.

    This concept from the innovation hothouse of Asia will make brands and retailers eyes water. Agile players will surely be lining up to test and learn from Singles’ Day because discounting during the peak buying season, counter-intuitive though it may seem, is here to stay.

    -Debbie Klein

     

  • China Singles Day: a retail goldmine

    China Singles Day: a retail goldmine

    China Singles Day is an entertaining festival widespread among young Chinese people, to celebrate the fact that they are proud of being single.

    To celebrate these singletons like to shop, for some reason.

    Regardless of motive, the opportunities an event like this presents is vast, and global retailers should be taking advantage.

    Delivering an effective online shopping in China is a challenge for outside retailers, but the benefits are worth investing in overcoming this.

    In a market with 600 million internet users, sales last year hit $14.3 billion, in comparison to the $1.35 billion taken on Black Friday. This is predicted to rise to $20 billion this year, which is absurd. But profitable.

    With a rapidly expanding population, China is by far the largest e-commerce market in the world, forecast to reach $1.1 trillion by 2020. China Singles Day is the largest retail day of the year, by some margin.

    Digital performance specialist Dynatrace has tested the websites of retailers around the world to see how geared up they are to maximise their revenue potential on the biggest shopping day of the year, and found that global retailers need to be doing more to tap into this market.

    Chinese retailers are outperforming the global competition, with an average time of 3.4 seconds before their websites become usable for Chinese customers (compared to 7.7 seconds for global retailers).

    H&M stood out as a shining light amongst the global retailers; with an average time of just 2.4 seconds before customers could start interacting with its website from China.

    Lean website design is critical to success in the Chinese e-commerce market; the best performing sites have minimal third-party host integrations, lighter pages with a low object count, and are hosted locally, in China or Hong Kong.

    Dave Anderson, VP Marketing EMEA and APAC for Dynatrace explained that by “digging a little deeper, we can see that the better performing sites are typically designed for speed. They use minimal third party hosts and keep objects in check. Page weight is also an important consideration – the lighter the better. Another fundamental, strategic decision is to host content locally or in HK.”

    Anderson went on to suggest that “user experience is fundamental to e-commerce success today, so retailers must be ready to tackle new markets with a localised site strategy. You can’t just replicate a site from another country, attach a local URL and assume it will work. This is especially the case in China.”

    “You need to be careful about how you use Google APIs, YouTube, marketing automation software or cart abandonment tools. Big images, video and pop up ads also create complexity that result in a poor experience for Chinese consumers. Best starting point is to strip the site back and measure the performance of everything very closely.”

    Alibaba is providing stats from the ‘festival’ in real-time.

  • GO-JEK acquires Pune-based mobile app developer Leftshif

    GO-JEK acquires Pune-based mobile app developer Leftshif

    Indonesia-based leading startup GO-JEK on Tuesday announced that it has acquired Pune-based mobile application developer Leftshift for upscaling its product development, design and engineering platforms.

    This is the fourth Indian start-up acquisition by the Indonesian startup.

    “Our partnership with Leftshift over the last one year has been an amazing experience, they are arguably among the best mobile app developers in the country. We look forward to their team becoming a part of the GO-JEK family,” said Sidu Ponnappa, Managing Director, GO-JEK Engineering India, in a statement.

    Leftshift was started in 2007 with the intent of creating “loveable apps” that people would find easy and convenient to use.

    “The opportunities and challenges at GO-JEK are beyond thrilling. Our resources and technology would certainly complement and accelerate product development at GO-JEK,” added Sudhanshu Raheja, founder and CEO, Leftshift.

    According to GO-JEK, it intends to continue shoring up its India operations as it eyes more talent for key processes like data science, mobile, security and DevOps.

    The financial details of the acquisition were not disclosed.