Category: Electronics

Retail News Asia is committed to providing both local and global retailers with the latest Electronics news throughout the Asian market. This on a daily base.

  • Xiaomi opens first authorised Mi store in Vietnam

    Xiaomi opens first authorised Mi store in Vietnam

    Xiaomi has officially opened its first Mi Store Vietnam, 10 months after entering the market.

    The authorised store is located in Ho Chi Minh City’s Crescent Mall and is operated in partnership between Xiaomi and local company DigiWorld.

    The partnership was signed in March, which allows DigiWorld to distribute Xiaomi products to other retailers such as Mobile World, Aeon and FPT, both online and offline.

    On opening day, the Mi Store attracted long queues of the Chinese brand’s fans thanks to new product launches and promotions.

    Apart from smartphones and accessories, the store also offers laptops and household items such as vacuum robots, smart scales, bedside lamps and air purifiers.

  • Apple apologizes for secretly slowing older iPhones

    Apple apologizes for secretly slowing older iPhones

    Apple apologized for secretly slowing down older iPhones, a move it said was necessary to avoid unexpected shutdowns related to battery fatigue.

    Many customers had interpreted the move as a way to for Apple to juice demand for newer iPhone models, their suspicions fueled by the fact that the company didn’t initially disclose the slowdowns or its reasons for them.

    Apple also said it will cut the price of a battery replacement by $50 to $29 through next year. New batteries had previously cost $79 for those who didn’t purchase the Apple Care maintenance plan.

    “We apologize,” the company said on its website . “We have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades.”

    The replacement plan begins in late January for anyone with an iPhone 6 or later that requires a new battery.

    Apple said it will also issue an update to its operating system early next year to give users a better understanding of the health of their battery, so they can see if its condition is affecting performance.

    Hostile customer reaction was swift after a report this month uncovered the intentional slowdown in speed tests. Only then did Apple acknowledge that the slowdown was due to a fix it rolled out last year. Shares dropped 2.5 percent Tuesday — also dinged by analysts predicting lower-than-expected demand for the iPhone X — and only partially recovered by Thursday.

    At least five groups seeking class action status, involving consumers in Texas, Illinois, California and New York, have also sued the company in the wake of the slowdown revelation.

    Ben Bajarin, an analyst with Creative Strategies, said Apple found itself in a tough spot by having to explain what it did to cope with the reality that all lithium ion batteries degrade over time.

    “The error — if anything — was not being more transparent,” he said. “They were legitimately trying to make people’s iPhones last longer.”

  • Huawei aims to ride tech wave to N° 1 brand status in Thailand

    Huawei aims to ride tech wave to N° 1 brand status in Thailand

    Richard Yu, chief executive officer of Huawei Consumer Business Group, said that the firm provides Huawei smartphones as a premium brand to cover mid-tier and the high-end global market. The firm’s new intelligence phone will bring together artificial intelligence (AI), Augmented Reality (AR), Mixed Reality (MR), and Virtual Reality (VR). With the AR technology, the future phone will be paired with an AI processor, an AI camera and an AI operating system. The new intelligence phone will have long battery life and super-fast charging ability.

    “My plan for the next five years: With AI, AR, VR and MR, we will have an intelligent phone. We want to provide the future and next-generation phone. In addition, we will try to improve our marketing, branding, retail and services. Every year, we continue to improve our marketing, branding, retail and services in the Thai market and worldwide. We aim to be the leader in artificial intelligence, VR and MR,” said Yu.

    He said the firm next year would launch its new flagship smartphone with new technology such as improved camera and super-fast charging features.

    The firm now provides smartphone with two brands: Huawei for the mid-tier and high-end market, and Honor for young people, e-commerce, mass market, low-end and mid-tier market. The Honor smartphone is available only in China.

    “We want to enhance our technology and innovation and improve the users’ experience,” said the CEO.

    He said the firm in 2017 gained market share in China, totalling 23.8 per cent. It also became number one in Italy, Spain, and Poland.

    In China, it aims for market share of more than 40 per cent in the next three years. Therefore, the firm wants to build its marketing, enhance branding, build better ecosystem and retail system in the Chinese market.

    He added that Thailand is still a growing market, especially in the premium segment. The overall Thai market is growing. The current market share is around 10 per cent. It aims to be No 1 in market share in Thailand for mid-range and high-end smartphones in the next three years with market share of more than 30 per cent.

    He said the firm plans to invest in Thailand in |marketing, branding, premium stores and shops and services.

    “We have committed to the Thai market for the long term. We want to be the leader as a brand and in market share within three years,” said Yu.

    The firm this year expects 30 per cent revenue growth year on year and expects the trend to continue next year. The firm is targeting 1,000 per cent growth in the global market over the next decade. The firm sees high potential in China, Europe and Japan.

    Regarding upcoming smartphone trends, he said next year consumers will buy smart phones with high storage capacity and memory to support more applications, bigger screen, better camera and processor to support customers who love game. He said AI would become more popular. He said battery life would also become more important for consumers. The firm will come out with smartphone with a battery life improvement of around 20 per cent with super-fast charging and digital single-lens reflex (DSLR) camera features.

    He also said that the smart phone manufacturers would have to consolidate in the future in order to survive.

    The firm continues to cooperate with its business partners to improve its smartphone features and productivity such as Microsoft, Porsche and Leica.

    Last year, the firm invested US$11 billion in research and development.

  • Apple cuts iPhone X margins for Indian retailers

    Apple cuts iPhone X margins for Indian retailers

    Stores in India which sell the iPhone X have complained about the reduction in retail margins by Apple from 6.5% to 4.5%. Large chains and even small-scale operators are accusing the company of wanting to scoop in massive margins while not allowing its retail partners to benefit.

    Some stores, like the Bengaluru-based Sangeetha Mobiles, had stopped taking orders for the iPhone X. This comes as a supply-demand mismatch in India has led to calls for Apple to give the country a higher priority when it comes to providing stock in time. iPhone production has fallen to the extent that it has affected the bottom line of companies like Foxconn which assemble the devices.

    Subhash Chandra, managing director at Sangeetha Mobiles, says: “Apple has cut margins on the iPhone X from 6.5% to 4.5% for large retailers like us, and if a customer pays by card, which is usually the case, the margin reduces to almost 1.5-2%.”

    Sangeetha Mobiles has about 400 stores across India. “Apple gives the least margins… How on earth do they expect the retailer to work for them for free — our overheads are anywhere around 10%,” complained Chandra.

    The margins offered by brands like Samsung and Xiaomi are more than double what Apple does – 12% to 15%. Brands like Oppo and Vivo are giving higher than usual margins in order to compete better in the burgeoning Indian market.

    Quoting an unnamed chief executive of a top retail chain as saying that he would not be stocking the iPhone X at its 300-odd stores due to the reduced margins and because he had no control on retail pricing both offline and online.

    Underling the supply issues, another big handset retailer said he had received only 400 iPhone X units since the launch, much less than what had been promised by Apple.

    Analysts told the newspaper that if Apple did not step up supplies, it may be unable to bridge the gap with Samsung and the numerous Chinese brands that were already ahead in terms of volume sales.

    India has about 350 million smartphone users, a number that is expected to grow to 500 million in the next couple of years. Many new buyers or those looking to upgrade are potential iPhone users.

    One analyst, Neil Shah, the research director at Hong Kong-based Counterpoint Research, told the newspaper: “They (Apple) will have to start now because if they lose a window of opportunity in next two years to be on mind of the growing smartphone user base, it would be somewhat difficult to grow faster in the world’s second largest smartphone market.”

  • Kinpo to add 2 factories in Philippines

    Kinpo to add 2 factories in Philippines

    Consumer electronics maker Kinpo Electronics, viewing that production capacities for smart home appliances at two factories in the Philippines will be fully utilized in first-half 2018, will set up two more factories there in third-quarter 2018, with one for injection molding and the other for assembly, according to company president Simon Shen.

    The existing factories and the ones to be built in the Philippines belong to Kinpo Electronics (Philippines) in which Kinpo and its Thailand-based affiliate Cal-Comp Electronics hold a 81% and 19% stake respectively, Shen said, adding the Philippines-based subsidiary is expected to be listed on the local stock market in third-quarter 2018.

    Kinpo stepped into production of consumer 3D printers in 2017 and currently has a global market share of 23-24% Shen said, adding it will extend production to business-use 3D printers in 2018.

    Kinpo expects to globally ship 73,000 3D printers, including 500 for color printing, in 2017, and 100,000 units in 2018, consisting of 2,500-3,000 color models, Shen noted. A color 3D printer sells for US$35,000.

    Kinpo has also begun production of service robots for hospitals, hotels, retail stores and airports, with unit prices ranging from US$15,000-30,000, and 2018 target shipments are set at 300-500 units, Shen indicated.

    Kinpo expects to ship 10,000 units of HiMirror, a smart device for medical care of facial skin, in 2017 and will offer a second-generation model with target shipments of 50,000-100,000 units in 2018.

  • Samsung India’s annual mobile phone revenue up 27%

    Samsung India’s annual mobile phone revenue up 27%

    South Korean electronics major Samsung posted a 27% jump in revenue for its mobile-phone business in India for the year ended March 2017 and the company is hopeful of a similar feat this financial year.

    Samsung India posted revenue of over Rs 340 billion (US$5.3 billion) for the year ended March 2017, helped by local manufacturing and expansion of its retail channels.

    Samsung India’s overall revenue for the fiscal year 2017 was about Rs 570 billion ($8.9 billion), a 20% increase and marginally ahead of the 19% growth of Rs 470 billion ($7.34 billion) in 2015-16. Mobile phones accounted for about 60% of Samsung’s overall business.

    Samsung has been a dominant player in the Indian mobile-phone market, but has faced stiff competition of late from Chinese groups such as Xiaomi, Lenovo, Oppo and Vivo, who collectively enjoy over half of the market.

    A third-quarter report released by research firm International Data Corporation (IDC) in November said Samsung and Xiaomi both enjoy a 23.5% market share each, followed by Lenovo (9%), Vivo (8.6%) and Oppo (7.9%). In the first quarter Samsung enjoyed a market share of 26%, while Xiaomi had 13%.

    Samsung’s best selling brands were Galaxy J2, Galaxy J7 Nxt and GalaxyJ7 Max and those three items contributed to almost 60% of its sales volume.

  • Apple buys song recognition app Shazam

    Apple buys song recognition app Shazam

    Apple said Monday that it would buy leading song recognition app Shazam in a fresh bid to secure an edge in the intensifying battle of streaming services.

    Apple, whose streaming service has rapidly grown but still has only half the paid subscribers of Spotify, said that Shazam has consistently been one of the most popular items on its App Store.

    The two companies did not disclose financial terms. The technology news sites Recode and TechCrunch, quoting unnamed sources, both put the deal at around $400 million.

    The market signaled its approval, with Apple share prices jumping 2.0 percent, well outpacing the 0.2 percent rise on the Dow Jones Industrial Average.

    “Apple Music and Shazam are a natural fit, sharing a passion for music discovery and delivering great music experiences to our users,” Apple said in a statement.

    London-based Shazam said in a separate statement: “We can’t imagine a better home for Shazam to enable us to continue innovating and delivering magic for our users.”

    Shazam, which was founded in 1999 in the early age of online music, has offered a solution to a longtime agony of listeners — putting a name to elusive songs. With a click, the app identifies tracks playing on the radio, at parties or as background music.

    But Shazam has struggled to find a way to make money off its technology, even as it said that it had reached one billion downloads on smartphones last year.

    Shazam only recently announced it had become profitable, thanks to advertising and steering traffic to other sites such as Spotify and Apple Music.

    The technology is also no longer quite as novel, with Shazam facing rivals such as SoundHound and with smartphones capable of ever more advanced recognition functions.

    Mark Mulligan, who writes a popular blog on the music industry, described Shazam as “cool tech without a business model” and said Apple was a rare player that could bring out the app’s value.

    Facing tough competition

    The world’s most valuable publicly traded company, Apple earns most of its revenue from iPhones but has also found it vital to be seen on the cutting edge culturally.

    Apple, which revolutionized online music a generation earlier with iTunes, in 2015 launched Apple Music as the market turns to streaming, which offers unlimited on-demand listening.

    Apple said in September that the service had more than 30 million subscribers — a quick rise, but still trailing Spotify.

    Spotify — which has emphasized a barebones, user-friendly interface instead of unique features — said it had 60 million paying users as of July and 80 million more on its free tier.

    And with streaming experiencing rapid growth, competition has become even fiercer.

    Retail giant Amazon seized on its vast consumer reach as it launched its own streaming service last year.

    YouTube, the video-sharing behemoth owned by Apple’s rival Google, also has its own music streaming platform and recent reports said it was looking to launch a new paid subscription package next year.

    Tech battle turns to services

    Shazam has already proven it can be woven into another service. A year ago, it formed a partnership with SnapChat, the youth-driven social media platform whose videos evaporate, with users able to “snap” to friends the music they discover around them on Shazam.

    Neil Saunders, managing director of GlobalData Retail, said the Shazam sale “underlines the fact that the battle of the technology companies is firmly moving beyond hardware and into services.”

    “This is a good move for Apple that helps to consolidate its already strong position in music content. It won’t be the last takeover of a tech firm by these big giants,” he said.

    Apple has already invested in buying big-name music brands, in 2014 paying an eye-popping $3 billion for Beats Electronics, the headphones, speaker and streaming brand of rapper Dr. Dre.

    Soon afterward, it bought Semetric, a British company that tracks music consumption on behalf of labels and artists.

  • Baseus Opens Flagship Store in the Philippines at Trinoma

    Baseus Opens Flagship Store in the Philippines at Trinoma

    Chinese tech accessory brand Baseus has opened its first flagship store in the Philippines.

    Baseus PH 1

     

    Baseus PH 2

    The Shenzhen company has partnered with Digits CEO Charles Paw for its outlets in the Philippines, and opened its first store in Trinoma, Quezon City.

    Baseus makes cellphone accessories and gadgets such as car chargers, multi-use cables, car mounts, flash drives, wireless chargers and power bank cases. It has received such accolades as the IF Design Award, and plans to open 10 stores a year in the Philippines.

    It is offering special deals to mark the store launch.

  • Samsung Pay Extends Through Many Arms of Hong Kong’s Octopus

    Samsung Pay Extends Through Many Arms of Hong Kong’s Octopus

    A big new partnership could help to dramatically extend Samsung Pay’s presence in Hong Kong: Samsung has teamed up with Octopus to enable its ubiquitous Octopus Cards in its mobile payments platform.

    The Octopus Card is essentially a reloadable electronic payment card, but what makes it special is its extensive reach throughout Hong Kong society. In addition to being a popular payment method at a range of retail stores and restaurants, the Octopus Card can also be used at vending machines and pay parking meters, on public transportation, at tunnel tolls, and even for access control in buildings. There’s even a whole page about it on Hong Kong’s official tourism website.

    As such, its integration into Samsung Pay represents a big win for Samsung in Hong Kong. Dubbed ‘Smart Octopus’, a virtual Octopus Card will be available to Samsung Pay users, and consumers will also be able to transfer their current Octopus Cards into the app. Summing up the partnership’s prospects in a statement, Samsung Electronics H.K. Co. Head of IT and Mobile Communication Business Yiyin Zhao asserted, “Together with Octopus, the go-to payment method for most transportation operators and retail stores, Samsung hopes to bring a revolutionary smart mobile payment service to Hong Kong.”

    It’s a win for Octopus, too, with CEO Sunny Cheung pointing out that the Samsung Pay partnership “represents a significant milestone for Octopus to introduce NFC payment via smartphones, offering our customers a fast, simple and seamless over-the-air mobile payment solution.”

    Smart Octopus will go live at 9:00 a.m. on December 14th, and will be supported wherever the Octopus Card is accepted.

  • Newcomer Xiaomi lays out ambitious Thai plan

    Newcomer Xiaomi lays out ambitious Thai plan

    “We are optimistic about our performance in 2018. We entered Thailand about four months ago, so it is still an early stage, but we have already mapped up an ambitious plan for the Thai market in the year ahead, including expanding sales to more retail locations, introducing new smartphones and a wide range of lifestyle technology products,” Wang added.

    By the end of this year, the company aims to have a presence in over 150 retail locations in Thailand.

    Next year, it aims to have more than 50 authorised sales points, including Authorised Mi Store and Mi Zone store in major Thai cities.

    Currently, the company operates three Authorised Mi Stores: the flagship Authorised Mi Store at Seacon Bangkea , Authorised Mi Store at Imperial World Samrong, and the Authorised Mi Store at Pantip Plaza, Pratunam.

    “We will definitely open more stores and expand to more retail locations in Thailand. Our Authorised Mi Stores, in particular, is a great way for consumers to experience our smart phones and ecosystem products in person,” Wang said.

    VST ECS and Fanslink are Xiaomi’s local partners in distribution and retail, respectively.

    “Since we entered Thailand only four months ago, our partners have been very cooperative and supportive; we value all our partners and potential partners. In Thailand, we work with VST ECS as our distributor, and Fanslink as our retailer. In the long run, we, of course, are open to establishing partnerships with more local players, as we continue to look for opportunities to increase our presence in the market,” Wang added.

    He said that Thailand is the second-largest market for smartphones in Southeast Asia, after Indonesia, with estimated sales of 25 million units in 2017. To date, Xiaomi has entered Thailand, Indonesia, Vietnam, Malaysia, Singapore, and Myanmar.

    “These are all promising markets with high potential, and we will continue our efforts to grow in the region,” he added.

    He said that Xiaomi is a very unique company with a unique business model.

    “We are a smartphone company, but we are also an Internet company and a new retail company. Because of this, we are able to make products packed with great technology available at extremely accessible prices.

    The price factor is not the key here, but the fact that we offer far more to users in all price segments, and across a range of products including lifestyle technology products,”

    When asked about the Thai customers response to the Xiaomi brand, he said: “Thai customers are starting to know us! We will definitely be working even harder to raise the awareness of Thai consumers,”

    The company entered the Thai market with one of its best flagship dual camera phones, Mi 6 , in August and has just announced the launch of Mi MIX 2, its full-screen display smartphone.

    In the local market , its available smartphones include Redmi 4A, Redmi 4X, Redmi Note 4, Mi A1, Mi Max 2, Mi 6, Redmi Note 5A and Mi MIX 2.

  • Harvey Norman officially launches Kuching outlet

    Harvey Norman officially launches Kuching outlet

    Australian brand Harvey Norman marked a new milestone with the official launch of its first superstore in East Malaysia today at Vivacity Megamall.

    Established since 1982 in Australia with over 280 stores worldwide, the superstore here occupies a retail space of 46,806 square feet across two floors, featuring a unique retail experience in the country.

    According to Harvey Norman’s managing director for Singapore and Malaysia, Kenneth Aruldoss, the group is creating a revolution in the way customers connect with products and brands.

    “Consumers of today are changing — and therefore we have to change the way we do retail as well.

    “It is a first-of-its-kind shopping experience with a huge range of merchandises spread over two levels of retail space. The range is current and of the latest,” he said in his speech during the official launch today.

    Also present during the launch were Assistant Minister of E-Commerce Datuk Mohd Naroden Majais, Kuching South City mayor (MBKS) Datuk James Chan, Vivacity Megamall executive director Sim Yaw Hang and Vivacity Megamall director Alan Sim, as well as other officials from Harvey Norman.

    The store is set to inspire in terms of layout and how the products are being  merchandised. It boasts some of the biggest range of electrical, computers and communications, furniture and bedding products in Kuching.

     

    The first level features a whole floor of Furniture & Bedding products ranging from sofas, coffee tables, dining sets, home wares, outdoor furniture, home office, TV cabinets, recliners, rugs, as well as mattresses, bed frames, bedroom sets, kids bed frames and bedding accessories.

    Its second floor features home and kitchen appliances, audio visual, cameras, photocentre, computers, games hub, connected health and fitness products.

  • FPT Retail to hold IPO in mid-December

    FPT Retail to hold IPO in mid-December

    FPT Digital Retail is set to launch an IPO on the Ho Chi Minh City Stock Exchange on Friday week.

    Details of the IPO pricing have not been disclosed, but the retail arm of Vietnam’s largest IT company plans to use the proceeds over the next three years to open 100 stores officially licensed by Apple.

    FPT secured the nation’s first licence from Apple in 2012 to set up a store network specialising in such products as the iPhone and Macbook under the brand F.Studio. There are now 10 outlets run by FPT Digital Retail. Apple products make up 40 per cent of the the chain’s offerings, and the retailer plans to increase the network tenfold.

    Meanwhile, a survey has shown that more than a third of Apple products in the Vietnam market are “unauthorized” and do not have a guarantee from the manufacturer.

    While Apple has a representative office in Vietnam, there is yet to be an official Apple Store. Sales of Apple products in the Vietnam are currently valued at $1 billion annually. Apple iPhones accounted for 7 per cent of the total 14 million smartphones sold in Vietnam last year, ranking third after Samsung Electronics (28 per cent) and Oppo (25 per cent), according to IDC Vietnam.

    Vietnam has 15 Apple-authorized stores run by local retailers, including the 10 F.Studio outlets and those of Mobile World Group. This compares with 527 authorised stores in Singapore, 480 in Thailand and 364 in Indonesia.

    FPT Retail general director Nguyen Bach Diep has told an investor roadshow in Ho Chi Minh City that the market listing date will be no later than April 30.

    CEO Nguyen Viet Anh says the company expects total revenues of about US$600 million this year, 10 per cent of this from online sales, while its profit is estimated to be VND293 billion (about US$13 million) by year-end.

    Splitting from FPT’s retail and distribution sector in 2012, FPT Retail is now the second-largest information and communications technology retailer in Vietnam, holding 18 per cent market share after Mobile World Group with 45 per cent.

    FPT Retail’s nationwide store network will reach 480 outlets by the end of this year, up 25 per cent year on year.

  • New Leica boutique opens in Hanoi

    New Leica boutique opens in Hanoi

    Leica Vietnam has introduced its high-end cameras and sports optics in its first boutique, in Hanoi.

    As well as offering the German brand’s entire range, including its signature Leica Akademie and Leica Galerie, the Leica Boutique also aims to become a community for local photographers where they can share their passion and learn techniques from experts, says Leica Asia Pacific CEO Sunil Kaul.

    Over its first days the store hosted an exhibition, The Beauty of Light, and introduced the latest Leica camera.

    A Ho Chi Minh store will be opened next year.

  • Isobar Launches ‘Augmented Humanity: Isobar Trends Report 2018’

    Isobar Launches ‘Augmented Humanity: Isobar Trends Report 2018’

    Isobar, a leading global digital agency, predicts that 2018 will be the year of Augmented Humanity, a year where technology enhances and scales our most human attributes. In 2018, technological interfaces will become more natural and instinctive, technology will automate repetitive tasks to free up time for creativity and compassion, and artificial intelligence will meet emotional intelligence. This is further detailed in ‘Augmented Humanity, Isobar Trends Report 2018’.

    Isobar’s innovation and strategy experts from around the world have defined five key trends that explore this evolving relationship between humanity and technology and predict a harmonious future. Augmented Humanity explores the ways in which technology enhances and fuels our most human attributes – the ability to recognise and trust each other, to adapt to changing circumstances and the power to deliver true creativity.

    Jean Lin, Isobar’s Global CEO, comments: “Artificial intelligence is great, but humans score on emotional intelligence. The power of being human is in empathy. This cannot be automated or outsourced. Augmented Humanity will use technology to scale everything that is best and most powerful about human interaction.”

    The report argues that we may one day view the era of anonymous, one size fits all transactions as a temporary blip in our evolution, and that as technology advances it will become more human, not less. It will return us to a time where voice will be the primary way we interact with the world, where we will be recognised and rewarded in stores, and where we will buy more directly from trusted suppliers.

    Isobar’s five key trends for 2018 explore this intersection of technology and humanity, magic and the machine, code and conscience:

    1. Body Talk explores the body as an interface, as our eyes and ears replace touching and tapping.
    2. Powered by People tackles the shift from customers to communities as technology turbocharges the sharing economy.
    3. The Economy of Me looks at the power of AI to deliver ever more personalised products, prices and places.
    4. The Ethical Algorithm tackles technology as a force for good; in a world of fake news and algorithm bias is there such a thing as moral code?
    5. The Makers and the Machines explores the extraordinary union of art and technology to create outputs we could never before imagine.

     

    Within each theme, Isobar unpicks key sub trends and explores how they come to life today, in the future, and what they mean for businesses and brands right now. The report celebrates the importance of emotion at every touchpoint; in this new landscape it will no longer be enough for technologists to ask “how does it work?” – they need to consider human emotion and drivers and ask “how does it feel?”.

  • GreyOrange released GreyMatter for robotics warehouse automation

    GreyOrange released GreyMatter for robotics warehouse automation

    Leading robotics and automation company, GreyOrange, announced the release of its next-generation software platform, GreyMatterTM, at the launch of the latest warehouse of the Nitori Holdings Group, Japan’s largest furniture and home furnishing chain with over 400 stores. The ButlerTM robotics system from GreyOrange is deployed at the Osaka centre of Home Logistics, a logistics subsidiary of Nitori Holdings which operates 34 distribution bases and a logistics network for product delivery to stores and e-commerce customers across Japan.

    In the Butler system, GreyMatterTM is an end-to-end Intelligent Order Fulfilment software solution from GreyOrange that controls and manages automation in a warehouse via collaboration among devices comprising Butler robots, storage racks, pick-put stations, charging stations, among others. Central to the GreyMatter software is its Artificial Intelligence (AI) which operates at several levels to drive autonomous collaboration to automate warehouse functions and processes.

    Its always-on AI algorithms learns from large amounts of data and identifies patterns quickly to perform in real-time to make super-smart decisions. It adapts to changing inventory profiles and order fulfilment requirements to optimise path planning and navigation of the robots and racks. This enables the team of robots to work together to maximise storage, streamline zoning, improve space utilisation and accelerate order fulfilment. This is particularly important for operations handling same and next day deliveries that require faster efficiency and accuracy, and a higher throughput in a volatile multi-SKU environment. The GreyMatter software is applicable across industries such as Ecommerce, Store Retail and Factory Warehouses.

    Manabu Matsuura, CEO of Home Logistics said, “For a start we stocked over the most popular items capable of fulfilling thousands of online orders a day. The Butler robotics and advanced software collaborate among the devices to take efficiency to new heights. The most number of items are brought from the racks to be picked in the shortest time, which is a very productive process. Over time as the system is continuously learning about our products, we expect to see increasingly higher levels of efficiency. Our staff appreciate working with these new processes as it is easy and they are seeing good results in their output. ”

    Nalin Advani, CEO – APAC, GreyOrange commented, “GreyOrange and GROUND Inc. our distributor in Japan, are honoured to work with the Nitori Group to deploy our Butler robotics solution and launch our next-generation Artificial Intelligence, GreyMatter, at the Home Logistics centre. E-commerce growth in Japan is forecasted to grow to US$200 billion within the next three years, and will accelerate annually in the lead up to the 2020 Olympics in Tokyo. We are excited to play our part in this exhilarating journey.”

    He added, “On top of Nitori’s industry-leading warehouse operations, we worked together to layer the AI-powered software to create a revolutionary process for order fulfilment. Within the AI of GreyMatter, the Industry Engine we have designed for E-Commerce provides control at even more granular levels than before.  Using machine learning and analytics, it is able to predict product popularity and seasonal trends, and more, to magnify the efficiencies for real-time order management.”