Category: Electronics

Retail News Asia is committed to providing both local and global retailers with the latest Electronics news throughout the Asian market. This on a daily base.

  • IBM and Salesforce Announce Landmark Global Strategic Partnership

    IBM and Salesforce Announce Landmark Global Strategic Partnership

    IBM and Salesforce announced a global strategic partnership to deliver joint solutions designed to leverage artificial intelligence and enable companies to make smarter decisions, faster than ever before. With the partnership, IBM Watson, the leading AI platform for business, and Salesforce Einstein, AI that powers the world’s #1 CRM, will seamlessly connect to enable an entirely new level of intelligent customer engagement across sales, service, marketing, commerce and more. IBM is also strategically investing in its Global Business Services capabilities for Salesforce with a new practice to help clients rapidly deploy the combined IBM Watson and Salesforce Einstein capabilities.

    The partnership will bring new insights from Watson directly into the Salesforce Intelligent Customer Success Platform, combining deep customer insights from Salesforce Einstein with Watson’s structured and unstructured data across many sources and industries including weather, healthcare, financial services and retail. Together, Watson and Einstein will ingest, reason over and derive recommendations to accelerate decision making and drive greater customer success.

    Comments on the News:

    “Within a few years, every major decision—personal or business—will be made with the help of AI and cognitive technologies,” said Ginni Rometty, chairman, president and chief executive officer, IBM. “This year we expect Watson will touch one billion people—through everything from oncology and retail to tax preparation and cars. Now, with yesterday’s announcement, the power of Watson will serve the millions of Salesforce and Einstein customers and developers to provide an unprecedented understanding of customers.”

    “The combination of Einstein and Watson will make businesses smarter and our customers more successful,” said Marc Benioff, chairman and CEO, Salesforce. “I’m thrilled to form an alliance with IBM—no company’s core values are as close to Salesforce’s as IBM’s. It’s the best of both worlds.”

    Salesforce and IBM will initially deliver the following:

    IBM Watson and Salesforce Einstein Integration: Integrating IBM Watson APIs into Salesforce will bring predictive insights from unstructured data, inside or outside an enterprise, together with predictive insights from customer data delivered by Salesforce Einstein to enable smarter, faster decisions across sales, service, marketing, commerce and more. For example, by combining local shopping patterns, weather and retail industry data from Watson with customer-specific shopping data and preferences from Salesforce Einstein, a retailer will be able to automatically send highly personalized and localized email campaigns to shoppers.

    IBM Weather Insights for Salesforce: The Weather Company, an IBM business, will power a new Lightning component on the Salesforce AppExchange to provide weather insights that inform customer interactions and business performance. For example, an insurance company will be able to pull local forecast data from IBM Weather into Salesforce, and automatically send safety and policy information to customers who are at risk of being impacted by severe weather events.

    IBM Application Integration Suite for Salesforce: Customers will be able to able to bring together on-premise enterprise and cloud data with specialized integration products for Salesforce, surfacing that data directly within the Salesforce Intelligent Customer Success Platform. For example, a wealth advisor will be able to unify client data, such as individual investments and risk profiles, with financial trends and public macroeconomic information from Application Integration Suite right within Salesforce to make smarter decisions for her customers.

    Bluewolf Dedicated Consulting Services and Expertise for Cognitive Solutions, Adding to IBM Strategic Services for Salesforce: Bluewolf, an IBM company, has formed a new practice to help clients rapidly deploy the combined IBM Watson and Salesforce Einstein capabilities. This new unit capitalizes on Bluewolf’s over fifteen years of Salesforce implementations and their current portfolio of multiple Salesforce and Watson projects. Bluewolf will also develop new industry-specific accelerators used by enterprise clients to accelerate adoption of cognitive applications.

    As part of the partnership, IBM will deploy Salesforce Service Cloud across the company to transform its global product support services and gain a single, unified view of every IBM customer.

  • Wassa is launching a new Traffic Analysis solution in South East Asia

    Wassa is launching a new Traffic Analysis solution in South East Asia

    Wassa, a French company expert in Image Processing and Artificial Intelligence, developed a new solution, perfect for the retail industry, called Dencity. They plan on launching in South East Asia, the world’s fastest growing region in terms of consumer purchasing power.

    This Traffic Analysis solution will be presented at the world’s largest gathering of the mobile industry, Mobile World Congress, from February, 26th to March, 1st 2018 in Barcelona, at the French Tech pavilion, Hall 5, Stand 5B61.

    Dencity is an Image Processing solution that analyzes the flow and behavior of customers in stores, shopping malls, airports and any other needed location. It keeps data secure and anonymous.

    By relying on a network of cameras, Dencity accurately counts shoppers, detects their age and gender, and creates heat maps to highlight the most frequented area of a location. All the data collected are visible on an easy-to-use analytics dashboard that notifies managers of in-store trends, and helps them acquire a better understanding of the visitors’ profiles.

    Dencity’s application is ideal for sectors like retail, events and public space management. This traffic analysis solution helps improve space allocation efficiency, evaluate geo-marketing strategies’ impacts, and increase in-store traffic.

    The modular solution is suitable to any retail space and can be customized according to specific needs. It keeps all data private as no Bluetooth nor Wifi are involved in data collection. The analysis is done exclusively through the footage of security cameras.

    Through its office in Hong Kong, Wassa chose Asia to launch this solution. “Today, the future of retail is being decided in Asia, and Dencity will be part of the movement.” Frédéric SOMMERLAT, CEO OF Wassa.

  • Nokia wins 5G supply deal with NTT DoCoMo

    Nokia wins 5G supply deal with NTT DoCoMo

    Japan’s NTT DoCoMo has contracted Nokia to supply 5G baseband products to support the operator’s goal of commercially deploying a 5G network by 2020.

    Under the deal, Nokia will integrate its 5G new radio based AirScale hardware into Nokia’s network and further enhancing existing baseband units.

    DoCoMo and Nokia have been collaborating closely on 5G trials and have now agreed on supply of Nokia 5G baseband units to support centralized management for 5G remote radio heads, supporting the evolution of the DoCoMo network from LTE to 5G.

    “We have been collaborating with partners such as Nokia on various 5G technology and use case trials since 2014. With this agreement with Nokia, we are now proceeding to the next step to launch 5G mobile services by 2020, and accelerate co-creation of new services and businesses with vertical industry partners,” DoCoMo CTO Hiroshi Nakamura said.

    Nokia is currently focused on applying the 3GPP-compliant 5G new radio standard in customer trials ahead of expected commercial launches between 2019 and 2020. The first stage of the 5G new radio standard was published in late 2017.

  • Apple’s multi-billion dollar bonanza

    Apple’s multi-billion dollar bonanza

    Apple will make about $US38 billion ($A53 billion) in tax payments on its overseas cash and plans to open a second US campus as part of a five-year, $US30 billion US investment plan.

    Apple said it plans a wave of investing and hiring in the United States and will create 20,000 jobs through hiring at its existing campus and the new one. It will announce the location later this year.

    About a third of the new spending will be on data centers to house its iCloud, App Store and Apple Music services. The company has data centers in seven states and also on Wednesday broke ground on an expansion of its operations in Reno, Nevada, where local officials granted it tax breaks on a downtown warehouse.

    The announced tax payment was roughly in line with what analysts expected from the tax bill, which requires companies to pay a one-time tax on foreign-held earnings whether they intend to bring them back to the United States or not.

    Apple has $US252.3 billion in cash abroad and previously had set aside $US36.3 billion in anticipation of tax payments on its foreign cash, meaning the payment would not represent a major impact on its cash flow this quarter.

    Apple did not indicate how much, if any, of its cash it would actually bring back to the United States.

    Apple also said it would boost its advanced manufacturing fund, which it uses to provide capital and support to suppliers such as Finisar Corp and Corning Inc, from $US1 billion to $US5 billion. Apple said it plans to spend $US55 billion with US-based suppliers in 2018, up from $US50 billion last year.

    Apple joins Amazon.com Inc in scouting for a location for a second campus. Amazon finished taking applications from cities in October for its second campus.

  • Gold Phantom Opéra de Paris | Devialet limited edition in Asia Pacific

    Gold Phantom Opéra de Paris | Devialet limited edition in Asia Pacific

    Following the announcement of their 10-year partnership, Devialet is releasing a limited supply of Gold Phantom Opéra de Paris | Devialet to its key flagships across Asia Pacific region.

    The partnership and licence agreement will see the two organisations work together upon a shared vision of excellence and strong ties to France’s musical and historical heritage.

    The three main focuses of the project will be a Devialet sound discovery area within the Palais Garnier, a co-branded product line, and an Opera “hors les murs” (outside the walls) project, offering a new way to listen to and experience opera.

    Jean-Philippe Thiellay, Deputy General Director of the Paris Opera said; “The search for new forms of outreach and development is an integral part of our mission. Devialet is a magnificent partner for us, with a uniquely French take on innovation and excellence that is completely in line with the Opera’s own vision. The Paris Opera will celebrate its 350th anniversary in 2019, and is constantly seeking new ways to reinvent itself as an institution.”

    Devialet can claim such a partnership as one of its kind and Quentin Sannié, cofounder and CEO of Devialet commented :  “Working alongside the Paris Opera, a symbol of excellence, and having a presence in the Palais Garnier, the visionary work of an innovator of his time, has been a dream for almost 10 years. We want to use this project to contribute to the influence of French creativity around the world.”

    Retail in Asia joined the launch of the limited edition of 88 pieces available in Hong Kong. Hong Kong is one of three chosen destinations in the world to release the covetable collection’s edition otherwise only available within the sound discovery area of the Opera Garnier, Paris.

    The launch at the Devialet private lounge in Lee Garden One in Causeway Bay presented the Gold Phantom Opéra de Paris | Devialet as if it was an artwork dominating the hall. Once unveiled, the guests were transported to the Opéra de Paris on the musical notes of the The Phantom of the Opera.

    Drawing on the iconic gilded interiors of the Auditorium, each Gold Phantom Opéra de Paris | Devialet features the Paris Opera logo and gold leaf gills finished by Ateliers Gohard, according to meticulous and time-honored oil gilding methods.

    Handed down across 3 generations of traditional and fine application, they have treated each of Phantom’s side panels with the same original mastery used to restore and illuminate the gold of the Palais Garnier itself.

    The design, being finished by Ateliers Gohard makes the collaboration between Opéra de Paris and Devialet a 360 degree experience of the excellence of French art in its myriad of realizations.

    Each gold leaf is applied by hand for a unique and irreplaceable patina. Once the leaf has been applied, it cannot be removed. Absolute perfection is required first time round.

  • Chinese smartphone maker Vivo is looking to arrive in Singapore soon

    Chinese smartphone maker Vivo is looking to arrive in Singapore soon

    Singaporeans are spoiled for choice when it comes to choosing a new smartphone, and it looks like Chinese smartphone maker Vivo is looking to make an impression in their purchasing decisions.

    In a Facebook post on Monday (Feb 15), Vivo announced that it would enter the Singapore market for the first time with its flagship V7+ and Y65 handsets.

    The plans have been brewing since October last year, when the company announced that it intended to bring its products into more markets as part of an international expansion, as reported.

    “Singapore is a key market for us and we want to establish our presence here,” said CEO of Vivo Singapore Mr Liu Hong Bin.

    He added that the company would bring in additional handset models in the coming months.

    Vivo’s flagship V7+ and Y65 handsets, which will be available in both gold and matte black, will be on sale from Jan 20 at mobile retail stores.

    Meanwhile, Vivo is still in talks with local telcos to bring the devices in through them sometime next month.

    The V7+ device packs a 16-megapixel primary camera on the rear and a 24-megapixel front shooter for selfies (we all need those killer selfies right?). It runs on Android 7.1 and is powered by a 3225mAh battery.

    The Y65 handset runs on the same OS, but has lower hardware specifications, such as a 5-megapixel front-facing camera and a 3000mAh battery.

    The Chinese smartphone maker has made a name for itself, even beating tech giants like Apple and Samsung to the punch with its in-display fingerprint scanning technology.

    Not forgetting to mention that that very innovation led to Vivo clinching the “Best of CES 2018” award from tech news blogs like Digital Trends.

  • Retail Stores in the near future will have no employees

    Retail Stores in the near future will have no employees

    Have you ever imagined walking into a D-Mart store in the middle of the night, selecting an item, paying and leaving without any human interaction?

    Still, there’s a detailed data footprint of the transaction from which actionable insights can be drawn. The store is equipped with a responsive technology suite that includes smart shelves, intelligent cameras, gateways and sensors, smart counters for frictionless checkout and smart digital signage.

    Across the globe, retailers are modernising by embracing technologies such as IoT, AI and analytics to personalise the customer experience and reshape the supply chain. One example is JD, one of the online retailers in China. It has opened its first staff-free store called D-Mart at its company headquarters. Staff-free stores are a growing international trend bringing the conveniences of online retailing into the physical shop.

    JD’s staff-free store leverages a suite of Intel responsive technologies that range from edge computing to digital signage to point of sale (POS) solutions. The two companies will continue to collaborate on developing IoT solutions that reimagine the future of brick-and-mortar stores to help over 6.8 million mom-and-pop retailers throughout China meet customers’ expectations and remove existing sales barriers.

    Intel-powered solutions help retailers transform their supply chains. G-Star has plans to scale globally to an additional 100 stores. Used in tandem with RIOT insight software for analytics, the Intel-based solution provides data-driven insights into what’s selling and what’s not and which items need to be replenished so the retailer can make informed inventory management decisions.

    Lolli & Pops, a retailer of gourmet candies, uses computer vision and AI to provide the next generation of personalised customer experience. Through computer vision, Lolli & Pops “Magic Makers” recognise loyalty members in real time as they enter the store. Using AI-enhanced analytics, the retailer accesses members’ preferences and makes personalised product recommendations — giving shoppers the sweet VIP treatment, while ensuring they keep coming back.

    Point of sale equipment can lower the cost of doing business while simultaneously improving productivity. These innovative solutions will also enable transactions at the point of conversion and give customers the power to decide when, where and how they purchase.

    At NRF 2018, over 30 Intel partners will feature Intel-based solutions designed to help solve retail’s biggest challenges.

  • Microsoft says security patches slowing down PCs, servers

    Microsoft says security patches slowing down PCs, servers

    Microsoft said on Tuesday that software patches released to guard against microchip security threats slowed down some personal computers and servers, with systems running on older Intel Corp processors seeing a noticeable decrease in performance.

    The comments in a blog post were the clearest signal from Microsoft that fixes for flaws in microchips from Intel and rivals described last week could meaningfully degrade performance. The topic is of keen interest to large data center operators, which could incur significant cost increases if computers slow down.

    Microsoft also said that security updates froze some computers using chipsets from Intel rival AMD, dragging AMD’s shares down nearly 4 percent.

    Shares in Intel, which reiterated on Tuesday that it saw no sign of significant slowdown in computers, fell 2.5 percent taking the loss since the issue surfaced last week to about 7 percent or around $15 billion in market value.

    AMD shares have gained nearly 20 percent in the last week as investors speculated that the chipmaker could wrest market share from Intel, whose chips were most exposed to the security flaws.

    Security researchers disclosed the flaws on Jan. 3 that affected nearly every modern computing device containing chips from Intel, AMD and ARM Holdings, owned by Japan’s SoftBank Group Corp.

    “We (and others in the industry) had learned of this vulnerability under nondisclosure agreement several months ago and immediately began developing engineering mitigations and updating our cloud infrastructure,” Microsoft executive Terry Myerson wrote in a blog post on Tuesday.

    Internet and networking equipment maker Cisco Systems Inc said in a security advisory updated on Tuesday that it has identified 18 vulnerable products, including some of its blade servers, rack servers and routers, and expects to have patches for servers in about five weeks, on February 18.

    Cisco said it is also looking for problems in nearly 30 other products, including switches and routers. The majority of Cisco’s products were not vulnerable because they are “closed systems that do not allow customers to run custom code on the device,” it said.

    The memory corruption flaws, named Meltdown and Spectre, could allow hackers to bypass operating systems and other security software to steal passwords or encryption keys on most types of computers, phones and cloud-based servers.

    ARM Holdings estimated that around 5 percent of more than 120 billion chips its partners have shipped since 1991 was impacted by Spectre. It said the number of chips affected by Meltdown was significantly less.

    “ARM will address Spectre in future processors but there will need to be an ongoing discipline in the design of secure systems which needs to be addressed through both software and hardware,” a company spokesman said in an emailed statement.

    Intel and AMD have not disclosed the number of chips affected by the security flaws.

    Intel said a typical home and business PC user should not see significant slowdowns in common tasks such as reading email, writing a document or accessing digital photos.

    The chipmaker said last week that fixes for security issues in its microchips would not slow down computers, rebuffing concerns that the flaws would significantly reduce performance.

    Rival AMD had also played down the threat, saying its products were at “zero risk” from the Meltdown flaw, but that one variant of the Spectre bug could be resolved by software updates from vendors such as Microsoft.

    But on Tuesday AMD said it was aware of an issue with some older-generation processors following the installation of a Microsoft security update that was published over the weekend.

    Microsoft said it was working with AMD to resolve the issues.

    Apple Inc also released an updated version of its operating system software on Monday to fix the security flaw.

  • China’s Huawei setback in US market amid national security concerns

    China’s Huawei setback in US market amid national security concerns

    Chinese tech giant Huawei faces a major setback in efforts to expand in the U.S. smartphone market following renewed national security concerns, documents showed.

    Huawei, which appeared to lose a deal with AT&T that would have given it an improved foothold in the handset market, faced criticism from U.S. lawmakers over its intellectual property protection and its ties to Chinese intelligence, according to a letter seen by AFP this week.

    The letter, signed by 18 members of the House and Senate intelligence panels, expressed concerns first voiced in 2013 by congressional investigators.

    The document said that later information obtained by the committees “only reinforces our concerns regarding Huawei and Chinese espionage.”

    The letter dated December 20 was sent to the U.S. Federal Communications Commission with copies to the Justice Department, FBI, CIA and Department of Homeland Security.

    It said the FCC “would benefit from Intelligence Community briefings on the threat Huawei and other Chinese technology companies pose.”

    Huawei has become the world’s third largest smartphone maker — but its U.S. presence has been limited by a lack of agreements with wireless carriers, which sell most devices.

    The company’s consumer business chief Richard Yu was a keynote speaker Monday at the Consumer Electronics Show, where an expected announcement with AT&T failed to happen.

    Yu did not directly address concerns in the letter, but said it was “unfortunate” that Huawei would not be selling in the U.S. through carrier channels.

    “It’s a big loss for us and also for carriers,” he said. “But the more big loss is for consumers.”

    In addition to the AT&T deal, a potential agreement with another major wireless carrier, Verizon, was also in jeopardy, according to media reports.

    A Huawei spokesman said the company would not comment on rumors or speculation and did not respond to the letter, which was revealed earlier this week by U.S. media.

    The company said it would release new products to U.S. consumers as unlocked devices through retail channels, reaching a smaller market.

    “We have the strongest confidence in our products and will continue to innovate and break new ground,” Huawei said in a written statement.

    “At the same time, we believe that U.S. consumers deserve equal opportunity and the choice to enjoy the best technology and more smartphone options through more channels… At Huawei, privacy and security are always our first priority.”

    The statement added: “We are compliant with the world’s most stringent privacy protection frameworks… We have gained the trust of over 150 million customers in the past year alone, and now sell our devices through more than 45 of the top 50 global carriers.”

  • Legion Concept Store to Open Soon in Kuala Lumpur

    Legion Concept Store to Open Soon in Kuala Lumpur

    Technology company Lenovo Group plans to open a Legion concept store in Kuala Lumpur.

    Skewed toward gaming, the store will also offer an experiential area where customers can try Legion’s gaming products.

    Lenovo central Asia Pacific GM Ivan Cheung says a site has already been chosen and renovation work has started. The opening is expected to be within the next quarter.

    With the Legion brand established just a year ago, the company believes it is important to give customers the chance to test and experience the products. The portfolio includes gaming laptops and desktops as well as peripherals such as specialised mice, keyboards and even backpacks.

    Lenovo has identified Malaysia as a high-potential market for gaming.

  • iPhone helps dial up Nov retail sales growth to 2-year high

    iPhone helps dial up Nov retail sales growth to 2-year high

    Retail sales surged in November with their strongest growth in almost two years, reversing course from the slump seen in October possibly due to the launch of the iPhone X and improved consumer sentiment, say economists.

    Total takings grew 5.3 per cent in November compared to the same month a year ago – its best showing since March 2016, according to latest data by the Singapore Department of Statistics.

    This is a reversal of the 0.2 per cent decline recorded in October – revised lower from earlier estimates of a 0.1 per cent dip – and a steeper 0.6 per cent fall in September. It also beat economist forecasts of a modest 1.1 per cent rise, according to a poll by Bloomberg.

    With motor vehicles stripped out, retail sales still grew 4.7 per cent year-on-year.

    Despite the volatility usually seen in retail sales numbers, economists say that November’s data is a sign of a continued pickup in sentiment thanks to a brightening economy.

    Maybank Kim Eng economist Chua Hak Bin said: “You haven’t seen this type of retail numbers for quite some time. It looks as if growth has broadened and consumers are a lot more upbeat… Generally, the feel-good factor has spread out.”

    While it seems that consumer spending has finally turned the corner, one factor that could influence this recovery is a hike in taxes. Credit Suisse economist Michael Wan said: “The one risk is on policy – whether the government will change any tax rates and the magnitude of change.”

    Goods and services tax (GST), which has stood at 7 per cent since 2007, is widely seen as the top contender for a hike, with e-commerce tax another likely candidate. Market watchers expect the issue of tax to be addressed at the upcoming Budget 2018.

    Maybank’s Mr Chua said that the timing of a GST hike, if any, matters. For example, there could be an uptick in retail sales as consumers bring forward their spending ahead of higher taxes in the future. A possible e-commerce tax could also affect retail sales. Mr Chua explained: “Some of the international e-commerce transactions are not captured (in terms of tax). There could be some shifts as the playing field is levelled as this (an e-commerce tax) will take away some advantage that the international online players have.”

    As of now, retail sales data mostly captures brick-and-mortar spending. He believes November’s stellar growth was likely driven by smartphone sales with the launch of the latest iPhone X, which would explain the surge in computer & telecommunications equipment sales.

    Computers & telecommunications equipment was by far the best performing segment, going up by 16.6 per cent compared to a year ago. This was followed by supermarket sales at 9.7 per cent and petrol service station sales at 9.6 per cent.

    On a month-on-month basis, the performance of computers & telecommunications equipment was even more stark, jumping 46.5 per cent compared to October. This was followed by motor vehicles at 14.6 per cent. The poorest performing segment was watches & jewellery with a decline of 3.6 per cent.

    After seasonal adjustment, total retail takings went up by 5.1 per cent in November compared to the month before. Excluding car sales, it still grew a respectable 2.9 per cent.

    While retail sales was much stronger than expected, sales of food & beverage services was mixed. Total takings grew 2.1 per cent year-on-year, but dipped 0.1 per cent compared to October. The total retail sales value in November was estimated at S$3.8 billion, higher than the S$3.6 billion seen last year.

    Despite the uncertainty surrounding possible tax hikes, economists remain optimistic on the outlook for retail sales in 2018.

    Mr Chua pointed out that even when GST was increased in the past, the backdrop of a booming economy helped offset its dampening effects.

    He said: “The state of the economy and the job market – those are always the more overwhelming factors. What’s important is that the economy holds up.”

  • Xiaomi IPO plan reportedly eyes $200b valuation

    Xiaomi IPO plan reportedly eyes $200b valuation

    Planning to go public late this year, Chinese smartphone maker Xiaomi Corp is said to be seeking a valuation of up to US$200 billion.

    Based in Beijing, the electronics and software company prefers Hong Kong over New York for its listing mainly because Hong Kong retail investors are more familiar with its products and founder as reported.

    Xiaomi chairman/founder Lei Jun started liaising with investment banks in November, according to media reports in China. Also, senior executives have told several employees of the impending public issue, reports News.163.com.

    The company was valued at $46 billion in its latest funding round in 2014. After declining sales in 2016, the company managed to revive growth last year, partly by opening offline retail stores and expanding its presence internationally, especially in India.

    In the third quarter of last year, Xiaomi caught up with Samsung to become the largest smartphone brand in India. It had 23.5 per cent of the market with a shipment of 9.2 million units, marking a 300 per cent year-on-year jump, data from research company International Data Corp shows.

    Xiaomi says it topped its annual revenue goal of RMB100 billion (US$15 billion) by the end of October.

    Should it reach US$200 billion valuation, Xiaomi would be the biggest technology IPO after Alibaba Group Holding, which raised a record $25 billion for a $231.4 billion market value in 2014.

  • IPhone addiction may be a virtue, not a vice for investors

    IPhone addiction may be a virtue, not a vice for investors

    Apple Inc investors are shrugging off concerns raised by two shareholders about kids getting hooked on iPhones, saying that for now a little addiction might not be a bad thing for profits.

    Hedge fund JANA Partners LLC and the California State Teachers’ Retirement System (CalSTRS) pension fund said on Saturday that iPhone overuse could be hurting children’s developing brains, an issue that may harm the company’s long-term market value.

    But some investors said the habit-forming nature of gadgets and social media are one reason why companies like Apple, Google parent Alphabet Inc and Facebook Inc added $630 billion to their market value in 2017.

    “We invest in things that are addictive,” said Apple shareholder Ross Gerber, chief executive of Gerber Kawasaki Wealth and Investment Management.

    He also owns stock in coffee retailer Starbucks Corp, casino-runner MGM Resorts International and alcohol-maker Constellation Brands Inc.

    “Addictive things are very profitable,” Gerber added.

    Still, the investment community is increasingly holding companies to higher social standards, and there is some concern that market-leading tech companies could draw attention from regulators much like alcohol, tobacco and gambling companies have in the past.

    Apple, Alphabet and Facebook could not immediately be reached for comment on Monday, but Facebook has said social media can be beneficial if used appropriately.

    Apple shares traded marginally lower on Monday. CalSTRS holds $1.9 billion in Apple stock, a sliver of the company’s nearly $900 billion market value, while JANA declined to disclose the size of its smaller stake.

    “Before Apple speaks, I think it’s too early to change the narrative” for investors, said Peter Jones, vice president of research for Ferguson Wellman Capital Management, which has about 350,000 Apple shares.

    Social media companies, not hardware makers, are more deserving of any addiction-related scrutiny, some said.

    Jordan Waldrep, who invests in alcohol, tobacco and gambling stocks as manager of the USA Mutuals Vice Fund, said blaming Apple for their customer’s addiction was analogous to blaming makers of cigarette packs instead of tobacco companies.

    “The social media, the cigarettes, are the addictive product,” he said. Waldrep’s Vice fund does not own Apple but he said he would consider including social-media companies.

    Kim Forrest, senior portfolio manager and vice president at Fort Pitt Capital Group, agreed that companies like Facebook, Twitter Inc and Snap Inc might be more at risk than Apple if investors and regulators push back on how much time people spend on mobile devices.

    “Apple is just the delivery device,” said Forrest, who said Fort Pitt has limited Apple holdings. “It’s only compelling with software. Software is the dopamine releaser that keeps you coming back.”

    Twitter declined to comment and Snap could not immediately be reached.

    The letter from JANA and CalSTRS recommends Apple set up a committee of child-development experts and make more new tools available to parents.

    The addiction issue gained notoriety when former Disney child star Selena Gomez said she canceled a 2016 world tour to go to therapy for depression and low self-esteem, feelings she linked to a social media addiction.

    Fears about smartphone addiction have already kicked off regulatory backlash. In December, the French education minister said mobile phones would be banned in schools, and draft legislation in France would require children under 16 to seek parental approval to open a Facebook account.

    Even tech insiders are among the vocal critics of social media and its addictive potential.

    “Apple Watches, Google Phones, Facebook, Twitter – they’ve gotten so good at getting us to go for another click, another dopamine hit,” said Tony Fadell, a former Apple executive, on Twitter.

    John Streur, chief executive of Calvert Research and Management, an Apple shareholder that focuses on social responsibility, said it is plausible that tech devices may some day be understood to hold risks we do not currently understand well.

    That would hurt investors if evidence later emerged that companies intentionally built features that create dependency and had evidence that doing so was unsafe.

    For the time being, John Carey, a portfolio manager at Amundi Pioneer Asset Management in Boston, said concerns over the human impacts from being glued to screens are not likely to cut into profits. The company holds Apple stock, but the funds Carey manages do not.

    “I doubt there will be any impact on the use of smartphones. We’re already addicted to them,” he said.

  • Oppo, Vivo offer retailers unkindest cut

    Oppo, Vivo offer retailers unkindest cut

    Chinese smartphone makers Oppo and Vivo, which together have a 17% share of the market in India, have slashed trade margins by over 40%, leading to a backlash by neighbourhood stores and mobile phone retail chains.

    Industry executives said Oppo and Vivo have lost about 10,000 sales outlets each. Both had about 70,000 outlets each in the country before the margin cuts and the number of stores selling their phones may fall further, they said.

    Chains including Sangeetha Mobile, Big C, Lot Mobile, Poorvika, Mobiliti World and Hotspot have stopped selling the two brands or reduced focus on them, three senior industry executives said. These chains have a combined network of over 1,300 outlets.

    Oppo and Vivo, both founded by Chinese billionaire Duan Yongping, cut the margin offered to large chains to 14-15% from 23-25%, the executives said. They reduced it to 5-6% for standalone stores from 15-16%.

    Sangeetha Mobile has stopped selling Oppo and Vivo in Tamil Nadu due to margin issues, managing director Subhash Chandra said. “The two brands have different margins in different states, which is a problem for multi-state retailers,” he said.

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    There is now no sales push for Oppo and Vivo, the CEO of a leading chain said.

    An Oppo India spokesman confirmed the margin changes and the drop in number of outlets. The spokesperson said some stores were no longer able to sell handsets after the goods and services tax was introduced — he did not elaborate. He also said Oppo has changed its strategy to focus on mid- to high-end models and some stores had to be shed when their sales didn’t match expectations.

    These adjustments are being done across markets by different smartphone industry players… All these decisions have been taken keeping in mind health of the company. We believe the company will now be healthier and efficient,” he said.

    A Vivo India spokesperson said its retail network has not shrunk and the company plans to add outlets this year.

    “Last year, we witnessed good response from the market which contributed towards increase in revenue and market share. As per Counterpoint Research, Vivo V7+ commanded 40% share in ?20,000-25,000 segment in November 2017. We plan to further build on the growth momentum this year,” he said.

    The two brands have been forced to reduce margins in India because they are under pressure to become profitable, the CEO of a retailer said. “They are replicating the strategy adopted in China of slowing down the high investment after reaching a certain scale. But India is a different market and their share is already coming down,” he said.

    Both have drastically scaled down their huge marketing investment in India over the past three months in outdoor, television and print advertising, executives said.

    Vivo had a 9% share of India’s smartphone market in the third quarter of 2017 compared with 5% a year earlier, according to Counterpoint Technology Market Research, a Hong Kong-based firm that tracks device shipments. Oppo’s share increased to 8% from 4% during this time, Counterpoint said.

    Oppo currently manufactures phones in India through third-party vendors and is setting up its own unit in Greater Noida near New Delhi. Vivo has an assembling unit in Greater Noida with a capacity of 1-million smartphones per month, according to its website.

    Vivo India posted a loss of ?111.66 crore in 2016-17, according to regulatory filings, while sales grew six-fold to ?6,173 crore. Oppo’s earnings figure was not available, although its sales surged seven-fold to ?7,974 crore.

    Oppo and Vivo were among the fastest-growing smartphone brands in the third quarter of 2017, Counterpoint said.

    The industry executives said Oppo and Vivo’s pace of growth and market share will be under stress this year, which will change the pecking order of Chinese brands in the Indian market with Xiaomi and Lenovo-owned Motorola filling the space.

    It launched its own portal in India, marking its entry into the e-comm business.

  • Suning Unmanned ‘Biu’ Store goes International

    Suning Unmanned ‘Biu’ Store goes International

    Suning Commerce Group, one of China’s largest non-government retailers, is showcasing its unmanned, automated Biu store at CES 2018 in Las Vegas this week.

    Running until Friday, CES is the global stage for new innovative consumer electronics. Suning’s promotion of its Smart Retail program comes as the company prepares to launch its developments internationally,

    “Suning’s Biu store concept showcases the latest in our online-to-offline retail strategy, designed to offer consumers a one-stop seamless shopping experience,” says the group’s R&D executive VP Joshua Xiang, who is also GM of Suning Global Research.

    Suning’s Biu store concept is big-data driven and powered by facial recognition and radio frequency identification (RFID) technology. Since launching its first self-service store in Nanjing in August, Suning has opened a further four cashierless stores in China, in Shanghai, Beijing, Chongqing and Xuzhou.

    It says shoppers have been flocking to the stores to buy gadgets, personal electronics, FMCG and sports accessories. They can also find branded football merchandise, including Italian team Internazionale Milano, which is owned by Suning.

    Immediate identification

    Bui shoppers who link their bank card to the Suning Finance app are immediately identified by camera at the store’s entrance and granted access. Inside, they can be helped with their purchase decisions by Suning Smart Recommendation, a shopping guide system based on big-data analysis. RFID technology along the payment pathway ensures an effortless check-out experience taking no longer than 15 seconds.

    At CES, Suning is also showcasing its e-commerce services and tech products that focus on enhancing the consumer experience. These include the Smart Sue shopping assistant, with voice and text interaction system; the Anywhere AR shopping experience, allowing shoppers to place virtual products into a real scene; Suning Smart Home, incorporating advanced Internet of Things automation systems to control electronic home appliances and built-in technology; smart retail chain software; and logistics and shopping financial services.

    A Created in China forum at CES tomorrow, hosted by Suning and the China Household Electric Appliance Research Institute, will explore electronics industry trends in China and also demonstrate Suning’s Smart Retail concept.