Category: General

Retail News Asia is committed to providing both local and global retailers with the latest General Retail news throughout the Asian market. This on a daily base.

  • Facebook pissed at Apple’s new plan requiring users opt-in to receive targeted ads

    Facebook pissed at Apple’s new plan requiring users opt-in to receive targeted ads

    Apple and Facebook should not be invited to the same dinner party. Facebook fired another salvo at the iPhone maker on Wednesday accusing the company of anticompetitive behavior. Dan Levy, Facebook Vice President for Ads and Business Products, dropped the bomb in front of reporters when he said “Apple is behaving anti-competitively by using their control of the App Store to benefit their bottom line at the expense of creators and small businesses. Full stop.”

    Apple, which has been preaching privacy for its devices (especially the iPhone), is looking to prevent developers from using their apps to start tracking users and running targeted advertisements. Apple says that its new rules won’t force Facebook to change its “approach to tracking users and creating targeted advertising.” But it will force Facebook to give iOS users the option whether or not to opt in to these services. In a statement, Apple said, “We believe that this is a simple matter of standing up for our users. Users should know when their data is being collected and shared across other apps and websites — and they should have the choice to allow that or not.”

    Today, Facebook ran a full-page ad in major newspapers throughout the country. The ads criticized Apple for limiting apps from gathering information from others’ phones. This data is used to send targeted advertisements to consumers. But Facebook says that Apple is unfairly exempting its own ads platform from the new requirements it is imposing on other firms.

    During the summer, Apple said that a pop-up notification will ask iOS users for “permission to track them across apps and websites owned by other companies.” Most digital advertisers expect consumers to decline this request. Facebook’s Levy said that while his company doesn’t agree with Apple, it will comply with the new rules. “We don’t have a choice if we want our app to be available in the App Store, Levy stated. Apple and Facebook have also argued about the 30% cut of in-app purchases that Apple charges developers. Facebook has aligned itself with the small developers most affected by what is known as the “Apple Tax.” This is the same issue that has led Apple and developer Epic Games (creator of Fortnite), music streamer Spotify, and video streamer Netflix to complain about the 30% of in-app revenue that goes into Apple’s pockets.

    Facebook said today in its blog post that it was “committed to providing relevant information” in a “federal antitrust lawsuit filed by Epic Games.” Facebook wouldn’t specify how it planned to take part in the litigation.” The social media giant also paid for full-page ads in the New York Times, the Wall Street Journal and the Washington Post. The headline on the ads read, “We’re standing up to Apple for small businesses everywhere.” The ad says, “At Facebook, small business is at the core of our business. More than 10 million businesses use our advertising tools each month to find new customers, hire employees, and engage with their communities. Many in the small business community have shared concerns about Apple’s forced software update, which will limit businesses’ ability to run personalized ads and reach their customers effectively.

    Forty-four percent of small to medium businesses started or increased their usage of personal ads on social media during the pandemic, according to a new Deloitte study. Without personalized ads, Facebook data shows that the average small business advertiser stands to see a cut of over 60% in their sales for every dollar they spend.

    While limiting how personalized ads can be used does impact larger companies like us, these changes will be devastating to small businesses, adding to the many challenges they face right now. Small businesses deserve to be heard. We hear your concerns and we stand with you.”

    The bottom line is that Apple’s plan to beef up iPhone users’ privacy by asking them to opt in if they want to see targeted advertisements is not good for large or small businesses. And Facebook call this anti-competitive behavior on the part of Apple.

  • Luxury Gift-Giving Ideas in a Crisis Year

    Luxury Gift-Giving Ideas in a Crisis Year

    Gift-giving looks different in a pandemic year, but consumers aren’t eschewing luxuries entirely.

    If you like things you can hold in your hand but still want to get in on the crypto craze, Bitcoin Suisse’s certificates are worth a look: beautifully-crafted paper wallets hold bitcoin, ether, a Swiss franc-backed stablecoin, and others.

    The certificate’s design leans heavily on Bitcoin Suisse’s home: Switzerland’s spiritual mother, Helvetia, adorned by Alprose, features on the front while the reverse depicts crypto valley encircled by 23 stars representing the country’s cantons. The certificates bear a hologram designed to hold security features including nano and micro text, security guilloches, and spectral line patterns.

    Calling Enzo Enea a landscaper is like calling Dom Perignon a drink: the Swiss-based designer has designed greenscapes for the Queen of Bahrain and Prince Charles and worked with Zaha Hadid. He’s just as sought-after in his native Switzerland.

    Enea’s business is booming during the pandemic, as homebound bankers look to upgrade their surroundings. A fixture in design bibles like Monocle and Wallpaper, Enea recently-opened concept store overlooking Zurich’s Sihl river – a stone’s throw from Paradeplatz.

    Outside In embodies the philosophy of meshing the outdoors with interior quarters: the two-story shop includes statement pieces like Oscar Niemeyer’s Rio chaise longue or BassamFellows’ iconic Swiss tractor stool to Serax stoneware-cement tableware.

  • Headwinds buffet Vietnamese carriers through 2020

    Headwinds buffet Vietnamese carriers through 2020

    The Vietnamese aviation industry has gone through one of its most challenging years ever as the Covid-19 pandemic restricted flights and caused airlines huge losses. The number of flights the country’s five commercial airlines operated fell 36 percent year-on-year in the first 11 months to 196,600, according to the Civil Aviation Authority of Vietnam (CAAV).

    They carried 29.4 million passengers, down 41.7 percent, according to the General Statistics Office.

    Vietnam Airlines was the worst hit. Duong Tri Thanh, its CEO, said that the pandemic has set back the aviation industry by three or four years, and has brought down his company’s cash holdings to near zero.

    Vietnam Airlines Group, consisting of the carrier and its subsidiaries Pacific Airlines and Vietnam Air Services Company (VASCO), posted a loss of VND10.75 trillion ($464 million) for January-September.

    The number of passengers it served in the period fell by 41 percent to 10.2 million.

    It has cut sales and management expenses and reduced the salaries of pilots and cabin crew. It has increased the number of repatriation flights bringing Vietnamese nationals home from other countries.

    But these efforts cannot save the company from suffering one of its worst years in nearly three decades as a commercial airline, with its losses this year forecast to rise to VND15.2 trillion. Budget carrier Vietjet is in a similar situation, with losses of nearly VND925 billion in the first nine months and the number of flights falling by 43 percent to 58,300.

    The airline was forced to cut managers’ salaries by half as revenues plunged, and it would take three years for the industry to recover to pre-pandemic levels, a Vietjet spokesperson said in November.

    In contrast, 2019 saw new carrier Bamboo Airways enter the Vietnamese skies, Vietnam Airlines achieve all-time high profits and the number of air passengers continues to grow in double digits.

    The tough times began in March when the government ordered the suspension of all international flights to curb the spread of the novel coronavirus and domestic travel demand slumped amid fears of the pandemic.

    “The impact of Covid-19 has been unprecedented for the aviation industry,” Dinh Viet Thang, head of the CAAV, told the media in June, pointing out there were times when only 1-2 percent of Vietnam’s 250 aircraft were operating.

    The second and third quarters were the most challenging period for the industry as a three-week nationwide social distancing campaign in April caused airlines’ revenues to plummet and the second outbreak in July halted their attempts to boost domestic travel and achieve recovery.

    Aviation expert Nguyen Thien Tong said it would take at least until 2022 for the industry to recover to pre-pandemic levels because the fear of contagion remains globally.

    Air travel demand would rise slowly even after Covid-19 is contained globally because many business people have learned to conduct meetings online to keep their companies running during the pandemic and people’s incomes have shrunk, he said.

    One major factor in any possible recovery will be government support. The National Assembly in November approved a plan for the central bank to refinance Vietnam Airlines and rollover loans. The airline had earlier asked for a relief package of VND12 trillion.

    Lawmakers also cut environmental tax on jet fuel by 30 percent from August this year until the end of next year.

    Tong said: “More low-interest loans should be given to airlines based on how much tax they have contributed in recent years, not how much ownership the government has in them.”

    The tourism industry needs to offer more promotions to foster domestic aviation since it is unclear when regular international flights would resume, he said.

    The newly licensed Vietravel Airlines should wait until the market recovers in 2022 before it begins flying since its entry would only worsen things for existing airlines, he added.

  • How Do Retailers Secure Online Businesses

    How Do Retailers Secure Online Businesses

    Retailers and shoppers are gearing up for holiday shopping as we are heading to the festive Christmas and Chinese New Year. There is a caveat though. With multiple COVID-19 outbreaks this year, the government announces social distancing measures for crowd control and people are advised to stay home. Shoppers go online to enjoy the seasonal sales and promotion deals.

    Since the first pandemic outbreak, the landscape of the retail industry has gone through massive changes. Retailers must quickly ramp up their e-commerce applications and online platform[1]. According a GlobalData research, e-commerce market in Hong Kong will grow at a compound annual growth rate of 9.9% by 2024 to reach US$29 billion[2].

    While the pandemic has fueled a new stay-at-home economy and unleashed the surging demand for online shopping, this has also attracted the attention of cybercriminals. Findings of a Barracuda report supports it with 72% of retail and catering businesses in APAC saying they see the necessity to accelerate digital transformation to ease the pains of traditional business model. Yet, security could be the major roadblock to their digital transformation agendas.

    The Barracuda survey also found that 45% of APAC retail and catering businesses have already had at least one data breach or cyber security incident since they shifted to remote working amid COVID-19. Fifty percent of them were concerned about unknown threats that will cause business disruption in the next 6 months. Within the industry, the chain apparel retailer Bossini was reported to be hit by Maze ransomware and experienced a data breach.

    So how can retailers minimize business disruptions and improve their ability to consistently serve customers in the rapid age of digital transformation? 

    eCommerce Requires Always-on Availability  

    Organizations working to develop a competitive advantage through omnichannel customer experiences cannot afford sluggish responses. With this COVID-19 crisis, we are all in unchartered waters. While consumers are going online more, the traffic patterns and spikes in demand can be quite unpredictable. Just like e-commerce infrastructure itself, web application security solutions need to seamlessly accommodate traffic volume. Perhaps even more importantly, they need to have Distributed Denial of Service (DDoS)[3] protection, as an unmitigated DDoS attack can block all traffic and quickly bring an e-commerce business to its knees.

    Today, retailers need to protect against sophisticated hackers that are very skilled at breaking into online stores and web applications. In addition, we are seeing a rise of malicious human-like bad bots targeting e-commerce sites that use sophisticated techniques such as credential stuffing[4] to quickly cause major damage.

    In mid-November, Barracuda researchers ran Barracuda Advanced Bot Protection in front of a test web application, and the number of bots they detected in just a few days was staggering, with millions of attacks coming in from thousands of distinct IP addresses. Cybercriminals use bots to run distributed denial of service (DDoS) attacks, make fraudulent purchases, and scan for vulnerabilities they can exploit. Retailers need to deploy web application security solutions that can protect against both sophisticated hackers and automated bot attacks.

    Payment Card Industry Data Security Standard (PCI-DSS) Compliance

    In e-commerce and digital retail, protecting your customers’ sensitive information is arguably the most important obligation. all companies that accept, process, store or transmit credit card information maintain a secure environment must comply to the PCI DSS, created by the major payment card brands and launched in September 2006, is a set of security standards[5].

    Non-compliance of the PCIDSS may result in fines, reputation damage or even lawsuits. To avoid these and improve trustworthiness, retailers must take the requirements seriously and compliance with PCI-DSS standards. For example, it is important to use a firewall that provides multiple layers of protection and automatic prevention of unknown malware, spyware, and ransomware. It also helps to certify and offers the highest level of encryption to prevent digital theft.

    Beware of Brand Impersonation

    “Brand impersonation” is designed to impersonate a company or a brand to trick their victims into responding and disclosing personal or otherwise sensitive information. It includes “service impersonation” and “brand hijacking”.

    “Service impersonation” is a type of phishing attack designed to impersonate a well-known company or commonly used business application. It is used in 47% of all spear phishing attacks. Cybercriminals can use this technique to steal personally identifiable information such as credit card and ID card numbers. “Brand hijacking”, on the other hand, occurs when an attacker sends emails with false, or spoofed, domain names that appear to be legitimate appears to use a company’s domain to impersonate a company or one of its employees.

    As we are expecting the shift to e-commerce continue to accelerate, retailers must take steps to secure business and customers data from reputational and financial damages at a time when they can least afford it. Ultimately, that is not an outcome that is good for business.Written by

    James Forbes-May, Vice President, Barracuda Networks Asia Pacific

    [1] https://www.weforum.org/agenda/2020/05/covid19-coronavirus-digital-economy-consumption-ecommerce-stay-at-home-online-education-streaming/

    [2] https://insideretail.asia/2020/07/20/covid-19-fuels-breakthrough-in-hong-kong-e-commerce/

    [3]https://www.barracuda.com/glossary/ddos?utm_source=blog&utm_medium=39697

    [4]https://blog.barracuda.com/2019/04/02/is-2019-the-year-credential-stuffing-dominates-the-threat-landscape/

    [5] https://www.pcicomplianceguide.org/faq/#1

  • Dematic to Commission New Automated National Distribution Centre for Woolworths in Sydney

    Dematic to Commission New Automated National Distribution Centre for Woolworths in Sydney

    Dematic today announced it has been selected by Primary Connect — the supply chain arm of Australia’s largest supermarket, Woolworths Group — to supply a state-of-the-art automated fulfillment system for the new National Distribution Centre (NDC) in Moorebank Logistics Park, Sydney. 

    Dematic, a global leader and innovator in warehouse automation, has a long history with over 50 years presence in Australia serving the supply chain industry. “Our local capability with over 600 employees and a manufacturing facility in Belrose, Sydney, ensures we continue to provide quality service and systems to our customers,” said Michael Jerogin, CEO of Dematic APAC. “We are very proud to be a trusted partner of Woolworths and thrilled to be building on this partnership by playing a key role in Woolworths’ automation strategy.” 

    The Dematic solution for the new NDC will build store-friendly pallets for Woolworths’ retail stores. The Flexible Mixed Case Order Fulfilment system, powered by the Dematic iQ Warehouse Management System (WMS), will handle 9,000+ products from 900 suppliers, delivering daily to over 1,000 stores nationally. 

    The 40,700 square metre Moorebank NDC is planned to feature wall-to-wall automation, providing the flexibility to cater for seasonal and other peaks in demand, such as those experienced during the COVID-19 pandemic. It is designed to deliver store orders, catering for Woolworth’s expected growth with built-in scalability and modularity. 

    The transport advantages alone are expected to provide benefits to Woolworths, helping to remove at least 26,000 truck movements between Woolworths facilities from New South Wales roads annually. 

    “The investment at Moorebank is designed to transform the way we serve our stores, strengthen our network and deliver on our ambition to create Australia’s best food and grocery supply chain,” said Paul Graham, Primary Connect Managing Director and Woolworths Group Chief Supply Chain Officer. 

    “Cutting-edge automation will build tailored pallets for specific aisles in individual stores — helping us improve on-shelf product availability with faster restocking, reducing congestion in stores and enabling a safer work environment for our teams with less manual handling. 

    “We expect the new facilities to also help us progress our localised ranging efforts, with the ability to hold thousands of additional products centrally than we can in our existing facilities.” 

    Pas Tomasiello, Senior Director – Integrated Systems, Dematic and his team have worked closely with Woolworths Supply Chain Development Team to optimise and leverage the full scalability of the Dematic systems. 

    “The new facility is designed to help Woolworths carry a higher range of slow-moving packaged products much more efficiently in a centralised location, rather than being spread across multiple sites,” explained Pas. “Consolidation, coupled with advanced automation, will allow Woolworths to achieve new volume milestones and make significant gains in the speed and accuracy of deliveries to stores across the nation.” 

    The Dematic iQ WMS will interface into Woolworths’ systems and provide Industry 4.0 DC capabilities with system interconnectivity, data-driven intelligence and decision support tools, delivering enhanced DC operations with faster insights and decision capabilities. 

    The Moorebank NDC is scheduled to be operational late 2023. 

    For more information about Dematic, visit dematic.com, check out the Dematic Connections blog, or follow us on LinkedIn, Facebook and Twitter. 

    About Dematic 

    Dematic is an intralogistics innovator that designs, builds and supports intelligent, automated solutions for manufacturing, warehouse and distribution environments for customers that are powering the future of commerce. With engineering centres, manufacturing facilities and service centres located in more than 25 countries, the Dematic global network of 10,000 employees has helped achieve more than 6,000 worldwide customer installations for some of the world’s leading brands. Headquartered in Atlanta, Dematic is a member of KION Group, one of the global leaders in industrial trucks and supply chain solutions, and a leading provider of warehouse automation. 

    Media Contacts: 

    Philip Makowski 

    Director Marketing APAC 

    Philip.Makowski@dematic.com 

    Kristen Delphos VP, Head of Global Marketing & Communications Kristen.Delphos@dematic.com 

    Dematic Pty Ltd 

    24 Narabang Way 

    Belrose NSW 2085 

    +61 2 9486 5555 

    dematic.com 

  • AirAsia X plans stock issue to raise funds while cutting share capital

    AirAsia X plans stock issue to raise funds while cutting share capital

    Long-haul budget carrier AirAsia X is planning to broaden the extent of a planned capital reduction, and raise additional funding through a new share issue. AirAsia X aims to raise RM300 million from current shareholders plus another RM200 million from new investors – a total of RM500 million ($123 million).

    It describes the new share issue as a “critical component” of a restructuring program for the airline.

    “There are several scenarios envisaged within our business plan and the funds to be raised are adequate for each of these scenarios,” says the carrier.

    As part of the financial restructuring, the carrier is to broaden a planned capital reduction, reducing the issued share capital by 99.9% – rather than the previously-proposed 90%. This will involve cutting the share capital to RM1.53 million.

    “Credit arising from the proposed share capital reduction will be used to offset part of the accumulated losses,” says the carrier.

    AirAsia X is also intending to consolidate its stock with a conversion of every 10 shares into a single share.

    Shareholders’ funds after the capital reduction will remain negative, it says, but the consolidation will “provide a platform to seek fresh funding” from current shareholders.

    The company admits it has faced objections from “several” lessors who are among creditors from which AirAsia X needs to obtain approval for its debt restructuring plans.

    AirAsia X points out that this restructuring is necessary for the recapitalization. “A comprehensive reset of the airline is required to provide a platform to rebuild, and a vehicle attractive enough for investors to invest in,” it adds.

    It says it will “continue to engage” with its creditors in an effort to “allay their concerns”, stressing that the alternative is the liquidation of the carrier.

    AirAsia X argues that a “reset” with fresh equity and repositioning of the airline as a regional, medium-haul low-cost carrier will provide the “best economic returns” to creditors.

  • Former 7-Eleven Malaysia CEO Colin Harvey passes away

    Former 7-Eleven Malaysia CEO Colin Harvey passes away

    7-Eleven Malaysia Holdings Bhd (SEM) said today that the convenience store chain operator’s adviser Colin George Harvey passed away yesterday due to complications from a recent illness.

    In a statement today, SEM said Harvey was the chief executive officer (CEO) of SEM from July 2018 until November 2020 prior to his current designation as an adviser to the group.

    SEM chairman Tan Sri Abdull Hamid Embong said in the statement: “We are greatly saddened by the passing of Colin Harvey, and on behalf of our board of directors, management team and employees, we extend our deepest sympathies to Colin’s family.

    “We mourn his loss, and he has our deepest gratitude for his dedication and contribution to the group over the years.” Abdull Hamid said.

    According to SEM’s Bursa Malaysia filings on Oct 30, 2020, UK citizen Harvey, aged 50, on Dec 1 resigned as SEM’s executive director cum CEO due to health reasons.

    Harvey was jointly succeeded by Wong Wai Keong and Tan U-Ming.

    According to SEM’s filings, Wong and Tan were appointed co-CEOs with effect from Dec 1.

    On Friday, SEM’s share price closed unchanged at RM1.33, with a market value of about RM1.5 billion.

  • The Latest Retail Technology Trends in Asia

    The Latest Retail Technology Trends in Asia

    The world of retail has seen some major changes in recent years thanks to the introduction of new technology. Even more changes are expected in the near future, as the latest technology trends take hold in Asia and beyond, but which are the more important trends to be aware of?

    Augmented Reality and Virtual Reality Can Enhance the Consumer Experience

    These are two different types of technology that have made huge advances lately. Augmented reality (AR) adds virtual elements to a real-world view, meaning that it could be used to let someone try on clothing without it being physically present. On the other hand, virtual reality (VR) immerses the user in a computer-generated world while being completely isolated from the real world, which would let them re-create the experience of being in a physical store without leaving home.

    Payments company Worldpay has recently looked into this subject, and summed up that VR and AR are growing in popularity across the Asia Pacific region. Their research showed that China is the current leader, with 95% of the Chinese consumers who took part in the survey confirming that they have used either VR or AR while shopping in the last three months. All of the Chinese respondents have tried VR at some point, which compares to the 19% of Japanese shoppers who have done so.

    The room for growth in these areas is seen in the prediction from the Research and Markets site, which predicted at the end of 2019, that the AR and VR markets in Asia should grow at a rate of 38.4% in the period up to 2026. This led to them suggesting that the addressable market value in this area for the next seven years is in the region of $172 billion.

    Artificial Intelligence Analyzes Data and Boosts Efficiency

    While AR and VR applications are pretty easy to spot, the use of artificial intelligence (AI) is often something that the consumer isn’t aware of. For example, it can be used to help the retailer to better understand their customer data and offer a more efficient experience.

    We can see how this might work by looking at how AI is used in other industries. In banking, AI is used to help lenders to make better decisions and to detect fraud or money laundering. They are also starting to incorporate AI into their customer service offerings. It can be used to automate processes in industries like manufacturing, or for data analysis in healthcare too.

    Retail firms in Asia may also learn from the way that AI is used by traders in the financial markets. As an example, the Top Online Forex Brokers site mentions The Skilled Trader and Jet Trader Pro in their guide to forex robots. These robots are designed to keep an eye on the movements that take place in the currency market as well as the overall economic picture, allowing automated trading. This is a great leap forward, especially within an industry that has, for so long, relied on human judgement and expansive computer systems to make decisions.

    A report from Microsoft at the beginning of 2020 pointed out that over two-thirds of Asia-Pacific retailers haven’t integrated AI into their businesses. Even more surprising is the fact that 23% of the retailers in the region haven’t even given this technology serious thought yet. In Singapore, the fact that online shopping has grown considerably in 2020 could help to encourage retailers to look into this area more fully.

    A Look Ahead

    It is clear that these cutting-edge technologies are already helping businesses in many different industries, including retail. Their introduction to the retail sector in Asia is still at its early stage in some countries, although more advanced in others. The next few years will be crucial, as those firms that adopt VR, AR, and AI may be seen to hold a critical advantage over their competitors who take longer to get up to speed in this area.

     

  • A Japanese First: Japan Airlines to Offer Complimentary COVID-19 Coverage for International Passengers

    A Japanese First: Japan Airlines to Offer Complimentary COVID-19 Coverage for International Passengers

    Japan Airlines (JAL) today announced that the carrier will provide a new service called JAL Covid-19 Cover, as part of its JAL FlySafe program to provide reassurance and support to passengers with essential travel needs during the global pandemic. The new service provided by Allianz Travel—the first of its kind for a Japanese carrier—includes coverage of up to €150,000 in total medical costs resulting from the initial COVID-19 testing fee and subsequent medical treatment for those that test positive during their travels.

    Additional coverage for isolation costs and repatriation is also included for those requiring such after a positive diagnosis. A global 24-hour support line in English and Japanese will also be available to assist customers exhibiting symptoms, providing further peace of mind throughout their journey. Services related to the coverage will be offered from December 23, 2020.

    “As international flights gradually return to service, the JAL Group has implemented key measures against COVID-19 to provide customers a safe and secure travel experience. While it may take time to welcome back customers on a global scale, we hope this coverage with Allianz Travel will provide reassurance to those that need to travel today,” said Hideo Ninomiya, Managing Executive Officer of Passenger Sales, Japan Airlines.

    “AWP Japan is very proud to support JAL in this service. Our assistance teams will help provide peace of mind to JAL’s passengers in these challenging times. Allianz Travel is the specialized travel-related insurance and services brand from Allianz Partners, and we will leverage our vast experience in emergency assistance to travelers and our global medical network to support passengers affected by COVID-19,” said Patricia Moon, CEO of AWP Japan Co., Ltd., member of the Allianz Partners Group.

    The JAL Group has implemented key measures against COVID-19 at the airport and throughout the travel experience. For details on the JAL FlySafe initiative, click here.

  • Kevin Wong Appointed Commercial Director of Deliveroo HK

    Kevin Wong Appointed Commercial Director of Deliveroo HK

    Hong Kong on-demand platform and food delivery giant Deliveroo has announced the appointment of Kevin Wong Chi Wang as Commercial Director. He will lead the Deliveroo restaurants team, which comprises over 60 account managers, business development professionals, and restaurant operations executives to build the best food delivery partnership experience for restaurants to help them grow their businesses through delivery and establish innovative new ways to drive sales In that context, Kevin will be the face of Deliveroo in the F&B industry to manage a restaurant portfolio of over 8,000 partners and grow Deliveroo’s list of partners in the market.

    Prior to joining Deliveroo, Kevin spent over two decades at The Dairy Farm Group, most recently as the Regional Category Director (Food) in North Asia and as Sales and Merchandising Director for the supermarket leader Wellcome. Immediately prior to joining Deliveroo, Kevin served as General Manager at Asia Wine Service & Education Centre (AWSEC). As the newest member to the Deliveroo Commercial Team, Kevin will utilise his deep understanding of the Hong Kong and Asian food retail markets and current consumer trends, to help the company further its hyper-growth mode. His appointment comes as Deliveroo seeks to boost its commercial team to drive growth ambitions across the city, supporting restaurant and grocery partners, as the company fosters existing relationships and establishes new ones with local favourites, established chains, and homegrown heroes.

    Brian Lo, General Manager of Deliveroo Hong Kong, said: “Kevin is truly a seasoned professional in Hong Kong’s local retail market, and his track record in understanding customers, in-depth industry knowledge, unparalleled merchandising expertise and decades of leadership experience is sure to bring an innovative and thoughtful perspective to the commercial role and the Deliveroo leadership team. He joins Deliveroo at an important time for Deliveroo, as we look to cement the company’s leadership in the on-demand space and amplify recent successes. These include helping steer our ambitious expansion of Deliveroo delivery services, and restaurant partnerships across Kowloon and the New Territories regions, as well as our entry into on-demand grocery delivery. We’re delighted to have Kevin join us here at Deliveroo, and are excited to see what new opportunities and growth he has in store for the business in the coming year.”

    Kevin Wong, newly appointed Commercial Director of Deliveroo Hong Kong, said: “It’s been quite the thrill to see the growth of the food delivery space and the success of Deliveroo in a span of 5 years.Deliveroo is well on its way to becoming the definitive food company here, and I am honoured to be a part of the creative synergy that makes the company uniquely inventive in the on-demand delivery space, especially as we continue to strengthen our relationships with our restaurant partners and help to drive growth here in Hong Kong, while exploring new avenues of growth such as on-demand convenience. I have no doubts that 2021 will be a prosperous year, and look forward to working alongside my passionate team to support more F&B businesses and beyond in Hong Kong to join the thriving Deliveroo network.”

    The expanding Deliveroo team in Hong Kong will support the company’s future ambitions. Following its launch in Hong Kong in 2015, Deliveroo has grown at a record rate and with its accelerated growth and success. Deliveroo is now working with over 8,000 restaurant partners on its platform and has over 7,000 riders. It will continue to invest and expand Editions, which currently has four sites in Hong Kong, supporting 24 kitchens to provide a variety of delicious dishes to consumers. It has attracted significant investment into the HK’s on-demand grocery offerings, partnering with 7-Eleven, Don Don Donki and Marks & Spencer. This year alone, Deliveroo has added more than 3,000 restaurants to its platform, and has opened two new Editions sites within the city, with plans to open more Editions kitchens in Kowloon and New Territories in 2021.

  • How low-cost airline AirAsia is transforming itself into a publisher

    How low-cost airline AirAsia is transforming itself into a publisher

    Sumit Ramchandani, the chief executive of AirAsia Media Group, explains to The Drum why the low-cost airline has pivoted to e-commerce, fintech and lifestyle pillars. With international business travel and the tourist industry on hiatus for much of 2020 (and surely 2021), AirAsia has had to alter the way it does business to keep itself flying.

    It has formed the AirAsia Media Group to consolidate its adtech, content and media-related solutions. AirAsia is keen to offer brands a new way of integrating adtech and data, focused on travellers and pop-culture in Asean.

    AirAsia is therefore able to play an important role in engaging travel consumers. It owns a wide variety of omnichannel media assets, its own first-party data and can rely on a workforce of over 20,000 employees, known affectionately as Allstars; more than 1,000 of whom are influencers in their own right.

    “It made sense for us to come up with a unique set of media offerings under AirAsia Media Group for marketers and unify them under a single group so as to maximize leverage from our ecosystem,” says Ramchandani.

    “With the AirAsia Media Group we intend to help solve the challenges related to media efficacy and attribution while offering solutions that eventually drive business results for our advertising partners.”

    He continues: “We see the media group as the engine to collate all our omnichannel advertising assets with our self-service adtech platform and enrich it with our intent-driven first-party data to create a results-oriented proposition for our advertising partners, from online to in-the-air, from origin to destination.”

    AirAsia’s target customers are diverse, from locals to international travelers to the pop-culture scene, says Ramchandani. This diversity is on display in the airline’s core market of Association of Southeast Asian Nations (ASEAN), where it partners with both agencies and brands, looking to drive transparency and measurable business outcomes from their marketing investments in this region.

    “Our partnership is either through direct buys based on campaign briefs or partnering for growth through our RedCarpet Channel Partnership. We believe that, as a publisher, we are in a unique position to drive full-funnel marketing and offer a strong conversion platform to showcase business results,” he explains.

    “Some of the clients we are currently partnering with include leading e-commerce players in fashion and lifestyle, established travel technology platforms, a rapidly growing local upstart in the automotive space and more.”

    From the ad inventory standpoint, AirAsia claims to have quadrupled its stock of quality media assets, all enriched with its targeted audience solution.

    Its RedCarpet channel partnership allows the airline to connect the dots across its online and offline ecosystem, inflight announcements and Allstars, to drive marketing results for advertising partners.

    “We are also progressing on a series of exciting new initiatives to enrich our engagement from our community base via content, chat and games,” says Ramchandani. “In addition to the above, in partnership with Universal Music Group (UMG), we are in the initial stages of a unique offering that combines fans, travel and talent in a manner that’s never been done before.”

    The partnership with UMG has seen the birth of RedRecords, a music label which will sign new artists from Asia. The label recently concluded an integrated campaign for singer Jannine Weigel, with the debut of her first single Passcode. The aim was to expand awareness for her first single through AirAsia Media Group’s ecosystem within Asean and establish Wiegel as an Asean star.

    The channel mix included digital media, which included homepage mastheads to that provided the volume and quality impressions, in-flight media, which included a slew of assets from branded livery on one of AirAsia’s Airbus A320 aircraft to meal tray backs, & in-flight music and announcements.

    Customer relationship management tools were also utilised as emails, airasia.com super app push notifications, while a branded channel used ‘Connect’, AirAsia’s in-app interactive chat and community channel.

    “In under a month, we managed to over-deliver on our reach target by 140% with a total of 2.9 million impressions at an engagement rate of 1.3% (36% above the category benchmark). During the campaign, Passcode owned 18.9% share of voice (SOV) on airasia.com, which was highest compared to any other campaigns running at that time,” Ramchandani claims.

    The focus for AirAsia now is to grow across Thailand, Indonesia, Philippines and Singapore. While ad inventory continues to remain as a hygiene, AirAsia is increasingly looking at redefining ads through its RedCarpet channel partnerships as the core of its 2021 strategy.

    Through the airasia.com super app ecosystem, the airline wants to look at creating more avenues for brands to find business growth, says Ramchandani.

    “After successfully forming channel partnerships with coffee brand ChekHup in Malaysia and Walch (hand washed and disinfectants) in Singapore, we are now in advanced discussions with some exciting brand solutions with regional partners in the fashion beauty and FMCG verticals,” he explains.

    “We also look forward to partnering with marketers and showcase how the AirAsia ecosystem can help achieve their marketing goals around quality data and leading up to conversion.“

  • Chinese mystery box retailer Pop Mart rakes in millions from millennials

    Chinese mystery box retailer Pop Mart rakes in millions from millennials

    Taking pride of place in 28-year-old Beijing lawyer Wu Ge’s bedroom are dozens of small figurines displayed on clear plastic shelves with designs ranging from cherubic dolls to characters from Japan’s Pokemon series.

    Wu estimates that she has spent over 5,000 yuan ($766) in the past three years buying the pieces from Chinese toy seller Pop Mart International Group, amassing a collection of over 80 figurines.

    Millions of young Chinese toy lovers like her are behind the popularity of Pop Mart, a Beijing-based company due to list in Hong Kong on Friday after raising $676 million in an initial public offering that priced at the top of its range, valuing the decade-old firm at as much as $7 billion.

    The company’s main product is “mystery” toy boxes that each hold a single figurine such as “pool babies” from the elf-like Pucky range, which Wu says are her favorite, or different versions of its best-selling character, the large-eyed, round-faced Molly doll.

    The boxes, which cost about $9 each, have been a big hit with China’s millennials. Consumers born after 1995 spend more on mystery toys than any other hobby, including fancy shoes and esports, according to a report last year by Alibaba-backed online shopping platform Tmall.

    Pop Mart, the market leader, more than tripled its revenues last year to 1.68 billion yuan ($256.8 million), according to its prospectus.

    The IPO drew strong interest from investors, with the retail offer 356 times oversubscribed.

    “The company operates in a niche and doesn’t really have any listed comparables in the region,” said Aequitas Research partner Sumeet Singh, who publishes on the Smartkarma research platform. “In addition, it is continuing to expand its network which will continue to aid growth.”

    Pop Mart and its advisors were so confident the deal would be popular that it elected not to take cornerstone shareholders which are common in Hong Kong IPOs.

    “I think consumer concepts will be a new focus in the market,” said a banker with direct knowledge of the matter who declined to be named as he was not authorized to speak to media. “In China, consumption is the growth engine of the economy.”

    Pop Mart’s listing will make its 33-year-old founder Wang Ning, who holds a 56% share in the firm, a billionaire. Pop Mart did not respond to requests for an interview.

    Mystery toy boxes are not new and trace their origins to Japan’s vending machine capsule models, Gashapon, a cash cow for the likes of toymaker Bandai. But Pop Mart has taken the trend to new heights, teaming up with artists to design new figurines and build up a pool of trademarks.

    The company now distributes its products in 21 countries outside China. Its customers – mostly aged 18 to 35 – are 75% female, the prospectus said.

    A key attraction for shoppers who buy the toys either online, from Pop Mart’s 136 mainland China stores, or 1,001 vending machines, is the surprise element: They do not know which exact figurine they get until they open the box.

    Some have become lucrative collectibles. Wang Di, a 19-year-old university student with more than 100 figurines, said she recently sold a rare Labubu – a rabbit-like creature with monster’s teeth – for over 700 yuan, more than 10 times what she paid for it.

    But other fans say they just love the toys for themselves.

    “Working pressure is huge for young people, and when I see these beautiful figurines on my desk, I’m cheered up. Some people prefer fresh flowers on their desk, and they are flowers for me,” said Wu.

  • Vietnam jet fuel tax cut to continue through 2021

    Vietnam jet fuel tax cut to continue through 2021

    Lawmakers have decided to continue the 30-percent cut in environment tax on jet fuel through next year to support the aviation industry.

    It will remain at VND2,100 (9.1 U.S. cents) per liter until the end of next year before returning to VND3,000 in 2022, the National Assembly Standing Committee decided on Thursday.

    Deputies had originally approved the cut from August until the end of this year.

    The government’s loss of revenues is estimated at VND360-400 billion this year, but it expects the tax break to reduce airlines’ costs and help them recover from the crisis caused by the Covid-19 pandemic.

    Airlines have gone through major difficulties due to travel restrictions and limited international flights.

    Vietnam Airlines forecasts a loss of VND14.8 trillion this year, while for budget carrier Vietjet it is likely to be VND3 trillion.

    The aviation industry served 29.4 million passengers in the first 11 months, down 41.7 percent year-on-year, according to the General Statistics Office.

  • Malaysian Mattress Start-up Launches German-Designed Mattresses with Free Delivery!

    Malaysian Mattress Start-up Launches German-Designed Mattresses with Free Delivery!

    Malaysian e-commerce, Origin, is gaining a foothold in Malaysia with its German-designed hybrid mattress — Origin Hybrid® Mattress.

    Founded by a pair of Malaysian locals and spearheaded by the German design engineer, Frank Richter, the online brand was established with the mission to simplify the process of buying a suitable mattress.

    By offering quality mattresses from an affordable price at RM1,225 and in-house services such as free, same-day delivery, the company is working to make premium mattresses accessible to Malaysians country-wide. Customers are also entitled to 120-Night Trial as a foolproof way of accessing the suitability of their mattress.

    The Origin Hybrid® Mattress went through a dozen sleeping trials, over 10 product tests, and 100 density changes before its launch. It has been recognised by Drum It Loud and for clinching the Best Mattress Design Award in “The Bester Matratze Design Preis Contest, Berlin”.

    Their Pillow is one of the best available in Singapore and Malaysia, matching even the best and highest priced Pillow in terms of features and function. The pillow was also awarded as one of The Best 8 Pillows in Singapore by Best in Singapore!

    Accolades aside, the Origin Hybrid® Mattress made its mark with this list of exclusive perks as well:

    • Micro Precision Springs™️ with motion isolation features
    • Contains a cooling Tencel layer to increase air circulation and tailored to combat Malaysia’s tropical heat
    • 3-in-1 hybrid mattress featuring memory foam and a later of natural latex for body relief, extreme comfort, and resistant to allergens like dust mites and mould.

    Origin has since expanded its collection to include bed frames, pillows, and mattress toppers.

    Customers can simply purchase their room furniture and bedding via their website or make a trip to their showroom.

    Address: No. 77 Jalan SS2/55 47300, Petaling Jaya, Selangor, Malaysia

    Opening hours:

    Monday to Friday: 10 am – 7 pm

    Saturday: 10am – 5pm

    Closed on Sunday and Public holiday.

    For more info: Website | Facebook | Instagram

     

     

     

     

     

     

     

  • Cebu Pacific steadily restores capacity in complex Covid-19 times

    Cebu Pacific steadily restores capacity in complex Covid-19 times

    Cebu Pacific Air has highlighted the bewildering array of coronavirus-related protocols as it works get passengers flying again.

    In a virtual media roundtable, Cebu Pacific head of commercial Alex Reyes says travelers confront “a very complex situation” when making a decision about flying. As with many airlines, Cebu Pacific has a page listing testing and other requirements for various destinations, but it is extremely difficult to keep it fully updated.

    “We try to capture all of the current regulations in place now,” he says. “It’s not perfect because the regulations are constantly changing…whether at the country level or even at the city level. They are constantly evolving and changing, as they react to the unique circumstances of their own locality.”

    More often than not, he says, people still opt to buy a ticket, but there are travelers that are put off by the complexity involved in booking a flight and dealing with the correct testing protocols.

    “I think the traveling public understands is that it is massively complex right now. Everyone is doing their part to try and make sure that yes, you can fly or no, you cannot fly. Or you get to fly as long as you do X, Y and Z.”

    The key is making the process “clear and transparent” to travelers.

    Covid-19 has hit the Philippines hard, including strict lockdowns earlier in the year that all but completely shut down air travel from mid-March to early June. According to the Johns Hopkins Coronavirus Resource Center, the country has 444,164 infections, second only to Indonesia in Southeast Asia.

    Nonetheless, Cebu Pacific has been working to restore flights after operating less than 10% of its domestic network from June to November. It is now operating 400-450 flights weekly to 28 domestic and eight international destinations.

    It has also relaunched services to leisure locations such as Bohol, Coron, Siargao, and Boracay.

    On international routes, the only service operating at normal, pre-Covid-19 capacity is Manila-Dubai, operated daily with an Airbus A330. The carrier recently increased frequencies to Nagoya and Seoul Incheon, and will restart flights to Taiwan on 18 December.

    Still, the low-cost carrier derived 66% of its third-quarter revenue from cargo. It has converted an A330 for cargo work and is carrying cargo on the seats of passenger aircraft.

    In addition, the airline is conducting a trial where passengers are tested at Manila’s Ninoy Aquino International Airport before flights to the southern city of General Santos. From 3 to 14 December, passengers will undergo a free antigen test prior to boarding their flight. Only passengers who test negative will be allowed to board.

    “It’s an approach we’re taking to assure the traveling public and local governments that we are not transporting any asymptomatic Covid-19 patients into their city or locality,” says Reyes. “It is another layer of protection to respond to the pandemic.”

    After analyzing the results of the trial, the airline will consider rolling.