Category: General

Retail News Asia is committed to providing both local and global retailers with the latest General Retail news throughout the Asian market. This on a daily base.

  • Hong Kong Customs arrest coronavirus profiteers

    Hong Kong Customs arrest coronavirus profiteers

    Two retailers have been arrested for trying to profit from the coronavirus crisis after spot checks by Hong Kong Customs staff.

    In a territory-wide enforcement campaign dubbed Guardian launched on January 27, customs officers have been inspecting retailers selling surgical masks and other items that consumers might buy to protect themselves from coronavirus transmission.

    After 18 days, the operation has seen more than 1900 officers mobilized to conduct more than 12,000 inspections at retail spots in various parts of Hong Kong to ensure protective items sold in the market comply with the TDO and the Consumer Goods Safety Ordinance (CGSO).

    Last week, officers made a test buy of normal saline solution at a Mong Kok pharmacy following suspicions that some pharmacies in the suburb were suspected of engaging in unfair trade practices. Subsequently, one salesman and a director of the company, both aged 30, were arrested on suspicion of engaging in unfair trade practices, in contravention of the Trade Descriptions Ordinance (TDO).

    The officer was sold normal saline in plastic bottles from a display where it was labeled as “0.9% sodium chloride” and “solution for irrigation”.

    “Each bottled in containers of 1000ml, the normal saline was sold at a price of $25 per bottle and five for $100,” said a customs official in a statement. “A self-added leaflet, claiming that the normal saline could be used for hand and floor cleaning, was put on the carton.”

    Given that the description on the leaflet was not in line with the product description on the bottle, it was suspected to be a violation of the TDO.

    Officers seized 23 bottles of normal saline with an estimated market value of about HK$575 (US$74). The product will be tested at the Government Laboratory to establish its composition and safety.

    Customs said it plans to continue Operation Guardian and will step up enforcement actions to combat activities that are in violation of the relevant ordinances.

    “Customs sternly reminds traders not to take advantage of the current situation and not to sell products using unfair trade practices,” an official said in a statement.

    “They must also not sell products with false origins or false trademarks, nor must they sell unsafe consumer goods. Immediate law enforcement actions will be taken and prosecutions will be made with sufficient evidence.”

    Offenders face a maximum penalty upon conviction of a $500,000 fine and up to five years in jail under TDO regulations.

    Under the CGSO, it is an offense to import, manufacture or supply consumer goods unless the goods comply with the general safety requirements for consumer goods. The maximum penalty for that is a fine of $100,000 and imprisonment for one year on fir

  • Pricerite closes stores, culls staff to weather downturn

    Pricerite closes stores, culls staff to weather downturn

    Furniture and housewares retail Pricerite has closed four stores and will cut staff and executive salaries as it rides out the combined impact of the protests and now the coronavirus on sales.

    Four stores have been closed, the company said in a statement, without identifying their locations. The leases on another eight stores are due to expire this year and management is evaluating which of these will be renewed.

    Store staff numbers have been reduced by 10 percent, but the company said this has not resulted in any effect on service quality.

    Wages of senior management have been cut by 20 percent and directors’ salaries by 40 percent, from now until May and June respectively. Logistic employees have been asked to take unpaid vacations.

    “Under the current economic downturn, the sales of local consumer goods such as furniture have been under great pressure,” said the chairman of Pricerite’s parent, Cash Group, Guan Baihao.

    “The flow of customers has been reduced by 30 percent in the past nine months under the influence of epidemics and social movements. The new retail model is convenient for customers to enjoy online shopping and delivery services. However, the supply of major furniture and household goods has also been affected by the impact of the epidemic, and the supply chain is almost terminated,” he said in a statement translated from Chinese.

    “Under the situation of severely affected supply and demand, if the economic situation does not improve in the short term, the group will be forced to take other measures, including further reduction of branches and layoffs.”

    Meanwhile, the company is negotiating with landlords for temporary rent relief.

    Baiho said the current series of cost-saving measures have gone far beyond the Sars crisis of 2003.

    Along with declining retail sales since the social unrest commenced last June, Buildings Department data shows that only 12,923 private homes were completed in the first 11 months of last year, a decrease of nearly 18 percent over the previous year and the lowest figures in three years. That in turn impacts on the sale of furniture.

    As of December 31, Pricerite had 28 branches across Hong Kong and employed 800 full- and part-time employees.

  • Former Grab leader appointed CEO of VinID

    Former Grab leader appointed CEO of VinID

    Former CEO of Grab Financial Group Vietnam, Nguyen Tuan Anh, is the new general director of Vingroup’s loyalty program VinID.

    Tuan Anh, who had left the ride-hailing firm last month, confirmed his new appointment with VnExpress, saying he had taken over last Friday.

    The VINID Joint Stock Company (VinID) said that it expected Anh would help strengthen its apparatus to compete with other rivals and become an independent service company.

    Anh left Grab Vietnam last month after six years. He is credited being the person who laid the first bricks for the company’s operations in Vietnam in 2014 and paving the way for the successful deployment of its ride-hailing services, especially GrabBike.

    Born in 1982, Anh graduated in Information Technology from the National University of Singapore. Prior to joining Grab, he had worked with American web services provider Yahoo and several other startups.

    VinID JSC was established in July 2018. It has a chartered capital of VND3 trillion ($129.4 million) and is 80 percent owned by Vingroup, Vietnam’s biggest private conglomerate.

  • Vietnam Airlines loses up to $10.8 million a week to Covid-19

    Vietnam Airlines loses up to $10.8 million a week to Covid-19

    Vietnam Airlines has lost VND200-250 billion ($8.6-10.8 million) per week following flight suspension to China, the national carrier said in a statement.

    Vietnam Airlines has suspended all flights to and from mainland China since the end of January, directly affecting 70,000 visitors per month between both countries while air routes to China account for 10 percent of Vietnam Airlines’ market share, the airline said.

    “The epidemic has significantly reduced the demand for domestic and international travel among Vietnamese passengers,” the airline reported, adding the number of passengers on its domestic routes had fallen by 20-30 percent over the past two weeks.

    Vietnam welcomed around 5.8 million Chinese tourists last year, accounting for one-third of the 18 million foreign visitors to the country.

    The Civil Aviation Authority of Vietnam said Wednesday the deadly virus had cost Vietnamese airlines over VND10 trillion ($430.5 million) in revenue so far.

    Vietnam declared the Covid-19 outbreak an epidemic on February 1. The country has recorded 16 cases of infection with 11 in Vinh Phuc. Of the remaining five, three were found in Ho Chi Minh City, one in Khanh Hoa and another in Thanh Hoa.

    As of Friday the global death toll had climbed to 1,383 and confirmed infections topped 64,434.

  • How scandal-hit AirAsia could fall even further

    How scandal-hit AirAsia could fall even further

    According to Malaysia’s Prime Minister Mahathir Mohamad, who controversially chose to weigh in on a bribery scandal involving top executives at budget airline AirAsia amid ongoing official probes, a bribe is only a bribe when an inducement is pocketed for personal gain.

    “I hear there are allegations that AirAsia is involved in corruption. I am hesitant to comment, but usually, when governments buy equipment, we always ask for an offset,” Mahathir said on February 6.

    “If the money we obtain does not go into our own pocket, but instead is meant for a certain purpose, then it becomes an offset and this is not bribery. That’s my view,” he said.

    The premier’s remarks were widely seen as tacit approval of AirAsia business dealings that British prosecutors at the United Kingdom’s Serious Fraud Office (SFO) have deemed as fraudulent.

    Bribery claims involving two still-unnamed AirAsia executives came to light late last month after French airplane maker Airbus admitted to paying US$50 million to secure a large aircraft order with the budget carrier.

    Tony Fernandes, the low-cost airline’s charismatic chief executive, and his joint-venture partner, Kamarudin Meranun, have been implicated in the scandal.

    Both men stepped down from AirAsia temporarily last week after issuing a public statement categorically denying allegations of wrongdoing and vowing to work with investigators.

    The Malaysian Anti-Corruption Commission (MACC) and national aviation and securities regulators have since opened probes into the allegations, casting a cloud of uncertainty over one of the best-known brands in Asian aviation, one that has arguably put Kuala Lumpur on the global map as a regional travel hub.

    The Prime Minister’s Office chose to clarify Mahathir’s statement as some critics speculated that he had sought to influence ongoing official investigations.

    Legal experts and others said the government procurement contract practices he referred to are not applicable to transactions by private entities that are answerable to public shareholders.

    “In answer to questions by the press, he (Mahathir) pointed out that it is normal for the government to request for offset to benefit from big purchases. He did not say that AirAsia was benefiting from this normal practice,” read a statement from the Prime Minister’s Office. “It is up to the investigators to determine whether it is a bribe or not.”

    The SFO’s bribery complaint concerns a sponsorship deal involving the now-defunct Caterham Formula 1 racing team then-privately owned by Fernandes and Meranun in their personal capacities, which Airbus admitted was the recipient of a $50 million inducement.

    AirAsia maintains the sponsorship deal was a “branding exercise” supported by Airbus.

    “You cannot ‘offset’ a bribe or direct monies to be paid to others after inflating the value and calling it an ‘offset’. That is corruption,” said Dave Ananth, a former Malaysian magistrate.

    “Mahathir has his views [but] perhaps it is best not to comment whilst investigations are ongoing.”

    Other legal wheels are in motion, with at least one AirAsia shareholder maneuvering to take so-called statutory derivative action, a lawsuit against a director or officer of a company who allegedly committed wrongdoing.

    Mathew Thomas Philip, a lawyer representing the individual shareholder who asked not to be named, elaborated on the matter at a recent public event in the Malaysian capital.

    “The position that we are taking is that when the news broke out that a $50 million bribe was made, in my view, the board of directors had a requirement to disclose [whether] they have in their possession relevant material that this is not a bribe, that this was in fact something that was disclosed to the board,” said Philip.

    Section 221 of Malaysia’s Companies Act, he explained, requires directors with an interest in a contract or proposed contract to declare the nature of that interest at a meeting of the board of directors. In simple terms, if those interests are disclosed and approved by the board, they cannot be considered a bribe.

    “If this payment was made, at that particular time it would be incumbent on those directors who had an interest in that sports company to have declared it to the board meeting,” he continued. “Under our listing requirements, it was mandatory for them to have immediately made that announcement because it is price sensitive information.”

    Philip, founder and managing partner of law firm Thomas Philip, told Asia Times that his client would send a notice to AirAsia’s company’s directors on February 10 outlining his intention to take statutory derivative action. Malaysian law allows companies a 30-day period to initiate, intervene in or defend such a legal proceeding if it chooses to do so.

    “We don’t see any disclosure. The law is quite clear, you have to disclose this. Really, the rules are you don’t come and justify post-nondisclosure. The issue is about nondisclosure, which leads to the fact that technically, it is a secret profit,” said Philip. “There’s no such thing as ‘offset’ in the context of this case.”

    If AirAsia’s board of directors can substantiate that such a disclosure had been made and approved, which it has yet to do despite denials of impropriety, Philip said his client would withdraw their notice of statutory derivative action. “I think their response to the [notice] letter will say everything,” Philip remarked.

    When news of the bribery scandal emerged, AirAsia Group Bhd and its long-haul subsidiary AirAsia X Bhd’s shares went into free-fall.

    On February 5, AirAsia Group Bhd’s share price fell to 1.12 ringgit, a 52-week low, as a massive selldown saw its trading volume exceed the daily average by 430%. AirAsia X Bhd shares hit a record low of 11 sen on February 4.

    Though the carrier’s shares rebounded after Mahathir’s comments, market analysts expect further turbulence as separate bribery probes make headway.

    “AirAsia’s stock price is likely to fall further if the MACC or SFO brings successful charges against the two executives or the airline,” said Mark Pacitti, founder and managing director at investment firm Woozle Research.

    Both scenarios, he said, would be detrimental to the low-cost carriers and their subsidiaries’ future growth potential.

    “That level of uncertainty would likely bring forward a wave of analyst downgrades, sending the shares lower. An unfavorable result from either the SFO or MACC probes into the corruption scandal risks causing long-term financial, commercial, and reputation damage to the founder and airline that will take many years to reverse,” Pacitti said.

  • How Chieh Huang built a pureplay online warehouse giant

    How Chieh Huang built a pureplay online warehouse giant

    Started in a garage in Edison, New Jersey, Boxed – unlike its brick-and-mortar rivals – is membership-free. It offers direct delivery of bulk-sized packages, ordered online or via a mobile app.

    Huang, who shared his story on stage at the BrandLoyalty conference in Amsterdam, was inspired to create Boxed when living in Manhattan. Without a car or a wholesale club nearby he realized he didn’t have access to those types of retailers any longer, recognizing a blind spot in the wholesale market. So he returned to his roots in suburban New Jersey with a plan to change that.

    “It started off in my garage in tropical New Jersey, a very exotic place, home to the Jersey Shore and folks like Bon Jovi and Bruce Springsteen. I was sitting there, saying, okay, it’s time; I’m going to start my own business.”

    Things usually start off slow in business, but pushing the boulder up that proverbial hill didn’t take long. As Huang recalled: “When we started really growing we started hiring friends and family members, and by this time, trucks would drop off entire pallets on my driveway. And if you find my home address on Google Maps, you’d actually find a street view picture of like, a huge 40-foot container in my driveway, in the middle of a residential neighborhood with 20 people walking in and out of the house. So of course, my neighbors thought I was selling drugs.”

    But it was toilet paper being moved in bulk, not drugs, and Huang was soon nicknamed ‘The Toilet Paper Guy’. It wasn’t long before the business outgrew a suburban garage and the founding team needed to find a proper facility. “We had to get out of my garage, because at this point in time, like the neighbors, they were definitely going to call the cops,” he jokes. “So we moved into our first facility, our first warehouse.”

    Though it wasn’t the nicest of warehouses, it allowed Boxed the space to continue to expand, which it did, at a rapid pace, filling a niche in the wholesale market while generating millions in sales.

    Even Huang couldn’t believe it. “When you think about a retailer that went from $40,000 in sales to hundreds of millions in 60 short months, that sounds absolutely nuts. It’s even crazier because this type of service didn’t exist 10 years ago. It tells us that in the current economic climate that this rate of change is only going to get faster and faster and faster.”

    With such a rapid ascent there have been a lot of triumphs as well as a number of lessons. For one, Huang had to learn to stop micromanaging his employees. He referenced this in a recent Ted Talk he participated in when he said, “What is micromanaging? I posit that it’s actually taking great, wonderful, imaginative people, bringing them into an organization, and then crushing their souls by telling them which font size to use. Thankfully, there’s a cure to this management madness: trust. When we stop micromanaging the wonderfully creative people at our own companies, innovation will flourish.”

    Which is precisely what happened. Boxed has been innovative in its relationships with both producers and consumers alike. In regard to producers, just one example is how the company took a new approach to advertising.

    “We like to think of ourselves as not only retailers, but also as an advertising platform. A significant portion of the revenue that we generate is not from just selling potato chips online, but it’s also from selling ads for potato chips, which is actually an almost 100-per-cent gross-margin business.”

    Boxed works with those manufacturers, providing data on buying patterns. They agree on a performance benchmark for sales and if that is not met, the manufacturer receives a rebate. This serves as an alternative to catalogs and flyers and manufacturers compete with each other for promotional space as they would on Google or Facebook.

    Such strategies are clearly resonating with manufacturers just as consumers are embracing the convenience of shopping on Boxed in bulk, saving money and having goods delivered to their door. Huang says the company is turning inventory 12 to 15 times a year. In Boxed’s first year its turnover was about US$40,000. Six years on, it turns over hundreds of millions of dollars annually.

    While Boxed is selling products in bulk – 24-bottle slabs of water or 48-packet boxes of Oreo cookies – it is still personalizing its engagement with customers.

    “Even though we’re a new retailer, we use some old-school kind of things like handwritten notes. If you buy diapers from us the folks at the fulfillment centers will write a nice note that says, ‘say hi to the baby for us’. And then as time goes on and the diaper sizes increase, the next note will say, ‘wow, the baby is growing up so fast’. And so they start to kind of form that one-on-one connection.”

    Another hallmark of Huang’s business strategy for Boxed is the corporate concern the company shows towards social injustice. That’s not to say they are taking a stand on hot-button political issues.

    As Huang explains: “Treating our customers’ right with trusted brands and the best pricing, that’s just good customer service. But we’re actually helping them with social issues that feel unjust. For example, women are charged tax in numerous states for feminine care products like tampons and pads while items for men like condoms and Regaine are not charged.

    “We have to collect the tax by law, but then we rebated it back to customers, even though it hits our bottom line. But when you poll customers, especially the 60 percent who are female, one of the top reasons that they shop with us is because we take stands like this.”

  • Indonesian retail sales fell in December

    Indonesian retail sales fell in December

    Indonesian retail sales have witnessed a downturn despite the festive season.

    According to a survey conducted by Bank Indonesia, the retail sales fell 0.5 percent in December compared to year on year.

    The survey predicted January retail sales will stay weak. Key retail sectors, including fashion and food & beverage, will drop 3.1 percent on an annual basis.

    Indonesian retail sales in November rose by 1.3 percent, marking the fifth consecutive month of growth.

  • Singapore retail sales flat in December

    Singapore retail sales flat in December

    Singapore retail sales were flat in December, after motor vehicles were removed from the data, rising by a mere 0.1 percent.

    Including motor vehicles, a decrease of 3.4 percent was recorded, but this relates more to the scarcity of Certificates of Entitlement by which Singapore’s government restricts the number of vehicles on the roads. New vehicle sales were down by 24 percent year on year.

    Compared with November, and again excluding vehicles, retail sales slipped by 1.4 percent.

    Singapore retail sales totaled SG$4.2 billion (US$3.2 billion) for the month. Significantly, online shopping accounted for 6.8 percent of that figure, one of the highest rates yet.

    Aside from cars, the worst-performing retail categories were furniture & household equipment down 8.2 percent, and computer & telecommunications equipment, down 6.3 percent. Sales at department stores fell 5.6 percent, and optical goods & books recorded a 1.2 percent decline.

    Categories to post growth included watches & jewelry (up 8.9 percent). Retailers of petrol service stations, medical goods & toiletries, and mini-marts & convenience stores achieved growth rates between 3.1 percent and 5.4 percent.

    Compared to the same period last year, Sales of food & beverage services in December increased by 2.7 percent to an estimated SG$964 million, compared to $938 million in December 2018.

    Turnover of fast-food outlets, cafes, food courts & other eating places, and restaurants

    Increased by between 2 percent and 7.7 percent year on year.

  • Vietnam retail sales down

    Vietnam retail sales down

    Retail sales in Vietnam’s commercial capital Ho Chi Minh City surged 11.2 percent last month to an estimated US$4.8 billion.

    But celebrations may be short-lived with the coronavirus impacting spending patterns in February and the early timing of Lunar New Year boosting January’s figures.

    According to official government data, Ho Chi Minh City retail sales in key sectors including food & beverage, household appliances and apparel reached US$3.25 billion for the month, all spurred by increased demand during Lunar New Year (it is customary for Vietnamese to wear new clothes to mark the onset of a new year).

    And while shopping malls and convenience stores have suffered declining footfall due to the coronavirus crisis in February, supermarket sales have surged dramatically since reopening after the holiday, which officially ended on January 29.

    According to a spokesperson from the South Korean-owned Emart, the supermarket chain has since experienced double-digit daily sales growth, peaking at 40 percent one day. Most commonly purchased products are fresh food, dry food (such as instant noodles, sugar, rice), hand sanitizer and antiseptic water.

    “Sales of fast-moving consumer goods increased by more than 50 percent,” said the spokesperson. “While dry food increased 1.5 times, toilet paper sales nearly doubled.”

    Although the number of other retail sectors experienced declining sales, the average retail sales growth seemed to hold up, the spokesperson said.

    Supermarket and hypermarket operator Saigon Co.op also reported significant growth since the coronavirus outbreak. Fastest-moving items were essential consumer goods, especially sanitizing and consumer health products.

    Meanwhile, the coronavirus crisis has left major shopping malls and department stores such as Vincom and Takashimaya into what local media have described as “deserted” venues as people avoid going to public areas.

    For convenience stores, the circumstances are little better. Korean c-store chain GS25 has reported sales have dropped by 40 percent.

    Retail industry experts in Vietnam predict that consumption will shift from electronics products to health items and that supermarkets and e-commerce will replace traditional markets due to lower perceived risk of virus transmission.

    As of February 13, there have been only 15 confirmed cases of coronavirus infection recorded in Vietnam, of which six are listed as having fully recovered.

  • Coronavirus may fundamentally change retail across South East Asia

    Coronavirus may fundamentally change retail across South East Asia

    The coronavirus is driving many Asian consumers to shop online – and it could mark the early stages of a long-term fundamental shift in the region’s retail industry.

    As the virus continues to spread, especially in Mainland China, physical retailers are being forced to shutter stores – either by local-government decree or due to a lack of available staff or customers to make trading viable.

    But as the crisis nears entering its second month, consumers still need supplies and many are going online.

    Hong Kong online portal HKTV Mall, has revealed the average number of daily orders on its site last month was 22,400 – up 64.7 percent on January last year and nearly 20 percent on December.

    HKTV Mall’s average daily gross merchandise volume last month was $10.9 million, up 49.3 percent on the same time a year ago, when it was $7.3 million.

    February figures are expected to be higher still with the growth momentum extending into this month and the fact the virus really only began to impact retailers during the second half of January.

    ‘Long-lasting effects’

    Pascal Martin and Veronica Wang, partners at OC&C believe the coronavirus outbreak may have long-lasting effects on the retail industry, especially on the mainland.

    “By forcing many consumers to try grocery shopping online for the first time and to experience the convenience of it, is accelerating the adoption of this channel – providing a structural boost to the growth outlook of new retail grocers like Alibaba supermarket, Hema and JD’s 7Fresh – and at the same time accelerating the relative decline of traditional players,” the pair said in an email to Inside Retail Asia.

    “And once grocery-shopping shifts to online, the entire retail sector may move online at an even faster pace than before, because grocery is the category that requires the most frequent shopping transactions and therefore fundamentally shapes consumer behavior.”

    Their predictions are supported by S&P Global Ratings in a research note issued this week which likened the current shift online to the similar Sars outbreak back in 2003 which was widely credited with kick-starting China’s e-commerce market. S&P said coronavirus would “further the long-term structural shift” to an online economy, according to an AFP report.

    The move to online is not only affecting purchases of essential supplies. Gift Flowers HK, an online florist, has reported Valentine’s Day orders are up by 20 percent this year.

    “Hong Kong has always been slow in shopping online and the events in the past eight months has really shifted people away from brick and mortar stores to online,” said founder Justin Chung.

    Since June, conventional florists have suffered declining sales due to the social unrest, a situation made far worse by the arrival of coronavirus.

    Logistics challenge

    The challenge for online players is delivering products at a time when many people are effectively self quarantining at home to avoid catching the virus. Logistics has become a major headache along with the sourcing of some goods given border restrictions between Mainland China and other territories.

    As of yesterday, HKTV Mall raised the delivery threshold for orders until the end of the month from HK$350 for VIP members and $500 for general members to $800. A delivery fee of $80 (previously $40) will be charged if the total bill fails to fulfill the free-delivery threshold.

    “In addition to this, we are working with our merchant partners to have their stores become our order pick-up points,” said Jessie Cheng, a spokesperson for HKTV mall.

    “As for issues getting products into stock from across the border, we do encounter this issue and the operations of some factories and warehouses are suspended at the moment.”

    There is a broader challenge evident for regional trade, with an increasing number of reports of export orders being canceled due to cross-border logistical challenges and falling sales in restaurants and physical retail stores. New Zealanders were told this week they may expect lower beef and lamb prices in supermarkets as export orders were canceled or cut back. And in the north of Vietnam, there are reports of fresh produce shipments unable to be shipped across the border into China, resulting in appeals for local consumers to buy products to support struggling local growers.

    Restaurant impact

    The impact of coronavirus is clearly being felt across Asia, not just in Greater China. In Singapore yesterday, the Restaurant Association of Singapore said it had written to 24 major retail landlords in the city-state seeking temporary rent reductions for food-and-beverage outlets.

    Some restaurateurs are fearing a reduction in sales of as much as 80 percent during the next three months due to a downturn in inbound tourism (especially from Mainland China) and a teen by locals to reduce going out.

    “Looking at the situation right now, we are hoping at least 50-per-cent rental rebate for the first three months,” RAS president Vincent Tan was quoted by Channel News Asia.

    Tan, MD of foodservice company Select Group, says with rent and wages comprising more than half a typical Singapore restaurant operator’s costs, relief is urgently needed, especially when margins were as tight as 1.7 percent before the virus broke out.

    “If your sales drop by 50 per cent and your margin is about 1.7 percent, you just imagine how difficult we are at this moment,” he said.

    In Thailand, inbound tourism arrivals are expected to decline by between 50 and 60 percent during the next three months as outbound tour groups are banned from leaving Mainland China and most international airlines have canceled or curtailed services to almost all mainland airports.

    HKTV Mall to boost resources

    Meanwhile, HKTV Mall is introducing changes behind the scenes to smooth the ordering and delivery process after customers experienced long loading times and difficulties in checking-out during peak times last month.

    The company will launch a separate “purchase by invitation” platform to direct the heavy user traffic flow on popular products, such as personal health items, away from the main HKTV Mall platform. Customers will need to pre-register for each popular product offered at this new platform and based on the available stock level, a unique code will be allocated on a random basis for inputting to HKTV Mall for purchase.

    The group is working on adding staff and work shifts, strengthening the partnership with existing merchants and recruiting new ones.

    It will also partner with retail chain stores to expand its order pick-up network so as to increase the geographic convenience and available pick-up time slots for customers. At the moment, the Group has already added seven pick-up points from Foodwise, one of its existing merchant partners.

    HKTV Mall will also expand its delivery fleet capacity by increasing outsourced logistics resources, including third-party logistics companies and individuals, to increase the door-to-door fulfillment capacity and thus reduce delivery lead times.

  • Cebu Pacific extends sustainable tourism campaign to Bohol

    Cebu Pacific extends sustainable tourism campaign to Bohol

    Cebu Pacific (CEB), the Philippines’ largest carrier—and one of the largest in the region— has extended its ‘Juan Effect’ sustainable tourism program. After roll-outs in Siargao and in Boracay, Bohol will be adopted as a Juan Effect destination with interventions put in place to support its sustainable tourism practices.

    Bohol was chosen as the next destination as it is one of the Philippines’ and the airline’s most popular destinations, has welcomed close to 1.5 million tourists in 2018, according to the Provincial Planning and Development Office.

    Juan Effect Bohol will launch with an information campaign through signages installed in Bohol’s most popular tourist attractions, including the Chocolate Hills, the Tarsier Sanctuary, and the Loboc River Cruise. These multi-lingual signages, made out of recycled wood, carry reminders of simple things to do or behaviors to observe while visiting these attractions.

    “It is important to strike a balance between growing the tourism industry and preserving the very assets that attract tourists,” said Candice Iyog, vice president for marketing and customer experience at Cebu Pacific. “Bohol has seen its tourist arrivals grow in the past year. We are adopting it as a Juan Effect site to do our part in reminding our travelers to conserve its ecological and cultural treasures.”

    In partnership with the Department of Tourism (DOT), the multi-sectoral sustainable tourism program is also supported by the Department of Environment and Natural Resources, as well as the Department of Interior and Local Government. The advocacy engages the local community, the government and tourism stakeholders, in educating travelers about their responsibilities as tourists.

  • Don Don Donki to open in Guam

    Don Don Donki to open in Guam

    Pan Pacific plans to open the world’s largest Don Don Donki in Guam next year.

    Construction of the 270,000sqft store has already commenced with a ground-breaking ceremony in the suburb of Tamuning.

    Don Don Donki founder Takao Yasuda said that after three years of studying the market he believes Guam is an ideal location for Don Don Donki’s first store in Micronesia. The new store will be located on the corner of Marine Corps Drive and Airport Road.

    “It’s a very ideal place for a local store as it is very close to the airport and very close to the main (villages) of Guam,” he said.

    The project’s retail space will be 160,000sqft, featuring a wide selection of grocery items and in-house restaurants and eating areas. Sumitomo Mitsui Construction Co is the project’s main contractor.

    “I’m confident that Guam will go far as a huge commercial domain in the future,” Yasuda said.

  • Yahoo! Hong Kong quits online commerce space

    Yahoo! Hong Kong quits online commerce space

    Yahoo! Hong Kong is to close its commercial operations, including Yahoo! Auctions, Yahoo! Store, and Yahoo! Group Buy.

    The company posted a message in Chinese on its website yesterday, announcing the move.

    Yahoo! Hong Kong said the decision reflected a “strategic directional change” and said new shopping experiences will come.

    Citing “fierce competition”, the platform will suspend buying and selling features on March 24 and close on May 31. Until then, transaction history, past communications and other relevant data can be downloaded for users.

    The peer-to-peer marketplace Yahoo! Auction has been running for more than 20 years, and was considered a pioneer of Hong Kong’s e-commerce scene by many. Throughout the decades, several Yahoo! Auctions marketplaces have been terminated around the world, but the concept found success in Hong Kong, Japan and Taiwan, until now. Only the latter two will continue to operate for now.

  • Japan Airlines accelerates its retail transformationthrough NDC with Amadeus

    Japan Airlines accelerates its retail transformationthrough NDC with Amadeus

    Japan Airlines (JAL) is powering its ongoing retail transformation following the recent move by the airline to deepen its strategic distribution partnership, with Amadeus becoming the airline’s recommended distribution partner for travel agents in Japan.

    The implementation of Amadeus Altéa NDC  will be helping JAL enhance the retailing and servicing of its offers across channels, ensuring consistent brand delivery at scale.

    JAL will be integrating its NDC contents into the Amadeus Travel Platform for distribution using Amadeus NDC Connect, which is a solution specifically designed for Altéa airlines to make their NDC content seamlessly available for travel sellers worldwide.

    For Amadeus travel sellers this means that JAL’s NDC content will soon be available through the Amadeus Travel Platform through an NDC connectivity, ensuring operational continuity and access to a wide range of JAL’s content.

    “New technology such as NDC will enrich our customers’ experience and support the long-term digital transformation strategy of JAL. We are aiming to differentiate our travel offers based on value rather than just price,” says Yoriyuki Kashiwagi, Executive Officer, Managing Division Passenger Sales, Japan Airlines Co. Ltd.

    Cyril Tetaz, Executive Vice President, Airlines, Asia Pacific, Amadeus says: “We believe that it is key for airlines to open up innovative and exciting cross-channel retailing opportunities. Airlines are on a digital transformation journey and NDC is one of the ways they can improve their retailing capabilities. By implementing Amadeus NDC connect, Japan Airlines will be able to work in an agile and simple manner to support its long-term digital innovation strategy to effectively distribute NDC.”

    JAL is to be one of the airline partners in Amadeus’ NDC [X] program – a program to bring all the NDC activities across Amadeus under one roof. Currently, 25+ travel sellers and 16 airlines are a part of the program.  Amadeus is committed to make NDC work at scale across all channels, direct and intermediated; to ensure airlines can distribute their content easily through the channels of their choosing, and that travel sellers can compare, book and service that all content side by side regardless of source.

    As part of Amadeus’ commitment to making NDC a reality, Amadeus has continually been progressing in achieving the IATA certifications on its NDC capabilities and has obtained dual Level 4 certification as both a distributor and an IT provider.

  • Global brands continue to shutter stores across China as coronavirus spreads

    Global brands continue to shutter stores across China as coronavirus spreads

    Widespread temporary store closures continue across China as the coronavirus continues to spread throughout the country.

    Officially, China’s New Year holiday – extended by the government for a week to help reduce the spread of the virus – ended yesterday, but office staff was encouraged to work from home.

    Tech giant Apple said on Friday it hoped to reopen corporate offices and contact centers later this week, but the closure of its physical stores would continue indefinitely.

    As at 10am ICT on Tuesday, February 11, 43,108 cases of coronavirus had been confirmed, and 1018 fatalities, almost all of those in Mainland China. However, in an encouraging sign, 4048 people had been confirmed as recovered. The mortality rate has edged up slightly to 2.3 percent with most deaths due to underlying respiratory conditions or pneumonia.

    Brands across fashion, technology and almost every other non-essential retail category continued to shutter stores on the mainland.

    VF Corporation, which owns Timberland, Vans, The North Face and Dickies, says 60 percent of its outlets in Mainland China are closed and those still open have seen “significant declines in retail traffic.”

    Muji and Uniqlo have shut about half of their store networks.

    Japanese makeup company Shiseido estimates its China sales were down 55 percent over Lunar New Year, traditionally a peak selling period. Sales to foreign tourists through Japanese retail outlets were down by 40 percent. The company has launched the Relay of Love Project, “in the hope that everyone affected may return to health and safety as soon as possible”.

    In addition to 1 million CNY (US$143,000) already donated to the Charity Federation of Wuhan, Shiseido will donate a further 10 million CNY ($1.43 million) to the Shanghai Charity Foundation and 1 percent of sales from Asian markets will be reserved for other assistance.

    UK luxury-fashion label Burberry has closed 24 of its 64 stores in China and says those still trading – under reduced hours – have experienced “significant footfall declines”.

    The parent of Kate Spade, Coach and Stuart Weitzman, Tapestry, says it has closed the majority of its stores in China.

    Capri Holdings says that about 150 of its 250 stores trading under the Michael Kors, Versace and Jimmy Choo banners are closed.