Tag: airasia

  • AirAsia names new Philippines CEO

    AirAsia names new Philippines CEO

    AirAsia has named telecommunications executive Ricardo RickyIsla as the new CEO of AirAsia Philippines.

    Isla joins AirAsia after more than a decade of international product development, sales and distribution experience with telecommunications giant PLDT Global Corporation.

    In addition to his most recent role as regional head of operations for the United Kingdom and Europe, Isla has held general manager positions in its international retail business, as well as in the US, Italy and Singapore.

    AirAsia Philippines’ chairman Maan Hontiveros said: “I am thrilled to welcome Ricky to our senior leadership team. Ricky has an outstanding track record of leading and transforming businesses, especially when it comes to increasing revenue and market share.”

    He commenced his role as CEO of AirAsia Philippines 31 July.

    AirAsia Philippines operates a fleet of 24 aircraft on more than 500 weekly domestic and international flights from its hubs in Manila, Clark, Cebu, and Kalibo.

  • AirAsia keeps improving flight services

    AirAsia keeps improving flight services

    AirAsia won for the 11th time at the prestigious Skytrax World Airline Awards as the world’s best low-cost airline during the Paris Air Show in Le Bourget, Paris, France, in the middle of June 2019. But despite the awards, it has never let itself get complacent.

    The airline keeps its commitment to continue increasing and improving its flight services for domestic routes and foreign routes, by being continually committed to providing low cost but quality flight services on all of the routes it serves.

    In July 2019, the airline launched three new routes from Jakarta to Sorong in West Papua, Lombok in West Nusa Tenggara and Semarang in Central Java. The new routes will start operating on Sept. 1 and will be served by Airbus A320 aircraft with a capacity of 180 seats. In June, AirAsia launched five new domestic routes. The five round-trip domestic routes are Jakarta-Lombok (11 flights per week), Bali-Lombok (seven flights per week), Yogyakarta Kulonprogo-Lombok (three flights per week), Bali-Labuan Bajo (seven flights per week) and Surabaya-Kertajati (three flights per week). AirAsia will start operating its flight services on the five new domestic routes from Aug. 1 onwards.

    In an effort to attract more passengers to the new routes, AirAsia is offering special prices, namely for Jakarta–Lombok starting from Rp 635,000, Bali–Lombok from Rp 243,000, Surabaya–Kertajati from Rp 626,000. All the prices are one-way but include tax and free baggage up to 15 kg.

    The flight tickets, which are offered at a price of Rp 2.49 million for Jakarta-Sorong, Rp 590,000 for Jakarta-Lombok and Rp 341,000 for Jakarta-Semarang, can be ordered at airasia.com and through the AirAsia application. The prices are only for one-way but include passenger service charge and free baggage up to a maximum of 15 kg. The prices are only available on flights booked until July 28, for flights from Sept. 1 until Oct. 26.

    Sorong is the largest city in West Papua and stands as a gateway to Raja Ampat, one of the most exotic and beautiful tourist destinations in Indonesia.

    In Lombok, where AirAsia has recently opened its new hub, travelers can enjoy a number of enchanting destinations, such as Bukit Merese, the Gili Islands, Tanjung A’an, Pink Beach and Mandalika.

    In Semarang, which is also known as the little Netherlands, travelers can trace its history through the old buildings mostly from the Dutch colonial era, while hunting for local delicacies along the exotic journey.

    Besides the route expansion, last month AsiaAsia also offered five million cheap tickets through its Big Sale 2019 program for various domestic and international destinations. The promotional tickets include those on favorite routes, such as Jakarta-Singapore at a price of only Rp 150,000, Medan-Penang from Rp 230,000 and Surabaya-Bali from Rp 359,000.

    The airline has also introduced a new standard of flight comfort with its Airbus A330neo, which will certainly change the public perception of long-distance flights. It will offer the best value of ticket prices for 30 long-distance destinations in 10 major markets of AirAsia Group.

    “Besides developing international connectivity to support the visit of foreign tourists to Indonesia, this year, as we promised, we are focusing on expanding our domestic routes, especially those to eastern Indonesia.,” said AirAsia’s president director Dendy Kurniawan recently during the ceremony to launch the new routes.

    Currently, AirAsia Indonesia operates a total of 292 flights per week from Jakarta to various domestic and international destinations, such as Kuala Lumpur, Penang, Bangkok, Phuket, Surabaya, Yogyakarta and Bali.

    Overall, AirAsia serves more than 700 flights per week on 38 direct routes from 15 cities of Indonesia for domestic and international routes. It has a fleet of more than 200 airplanes of the type Airbus A320-200 and Airbus A330-300 in six countries, namely Indonesia, Malaysia, Thailand, Philippines, India and Japan, with more than 140 international destinations in Asia, Australia, the Middle East and the US.

    “We’ll continue to be committed to providing low cost but quality flight services in Indonesia. We realize it through the principle of efficiency, innovation and operation digitalization. It is not just a marketing gimmick. It is part of our vision and mission to realize ‘Now Everyone Can Fly,” Dendy Kurniawan concluded.

  • AirAsia’s Tony Fernandes: ‘Too Many Leaders Stay Too Long’

    AirAsia’s Tony Fernandes: ‘Too Many Leaders Stay Too Long’

    The public nature of aviation means it tends to attract large-scale palace intrigue about executive leadership changes from employees, customers and other stakeholders and observers. With the industry typically having small margins and many uncontrollable events, it is easy to hope the executive change will improve the experience, hence calls for Bob Crandall to return to American Airlines.

    Change can be a sensitive topic, but not to AirAsia co-founder Tony Fernandes. “Retirement is important,” he said at the Rise technology conference in Hong Kong this month. “Too many leaders stay too long. I think leadership needs to be refreshed.”

    His comments were not directed at anyone or prompted by any events, but leadership change discussion can come up often for executives.

    Emirates President Sir Tim Clark has spent most of his professional life at the Dubai giant, including almost 17 years as president. He is routinely asked of his future plans, not only because of his long tenure as president but also because that at 69 years old, he is above the government’s retirement limit of 65. The official retirement age is 60 for non-Emiratis but this can be extended up to 65, the government says.

    Clark is asked so often about retirement that he has talking points with the eloquence he is known for. “Time will knock on the door and this is a younger man’s business,” he said in 2018. That is similar to his 2015 comment that “It’s a younger man’s game.”

    He deflects to the owner – the Dubai government – and told Airline Ratings: “My succession will be determined by the shareholder.” He said, “I believe that the owner will have plenty of scope there.”

  • AirAsia enters logistics JV for Thailand

    AirAsia enters logistics JV for Thailand

    Airasia indirect wholly-owned subsidiary Teleport Everywhere Pte Ltd has proposed a joint venture with Triple i Logistics Public Company Ltd to provide logistics services to Thai AirAsia Co Ltd (TAA) and Thai AirAsia X

    AirAsia said in a filing with the stock exchange that a memorandum of understanding was signed between the four parties, whereby Teleport and Triple I would establish a partnership in Thailand as a general cargo sales agent for the airlines.

    According to the statement, Teleport is a cargo and logistics services provider while Triple i is a total logistics integrator with 27 years of experience in the international forwarding and logistics industry

    “The MOU aligns with Teleport’s mission to move goods and e-commerce seamlessly throughout Southeast Asia, taking full advantage of AirAsia Group’s network of more than 100 cities and 10,000 weekly flights across Asia Pacific.

    “In particular, it allows Teleport to integrate the rights to the cargo capacity in Thailand for TAA and TAX with the wider AirAsia Group’s network,” it said.

  • AirAsia India announces new routes

    AirAsia India announces new routes

    AirAsia India is on an expansion spree. the budget carrier will start operating daily direct flight on the Delhi-Chandigarh route from 1 August onwards. The launch fare on Delhi-Chandigarh route is 1,365, the airline mentioned. The flight would leave from Delhi at 10.40 am every day and would reach Chandigarh at 11.50 am. The return flight would depart from Chandigarh every day at 12.50 pm and arrive at the Delhi airport at 1.55 pm, the low-cost carrier said.

    The airline will also be introducing fourth additional flight on the New Delhi-Bengaluru route from 5 August onwards. The airline currently runs three flights daily on the New Delhi-Bengaluru route.

    As part of expansion plans, AirAsia India is likely to launch international services by September-October with flights to destinations in South East Asia, including Malaysia and Thailand.

    Air Asia India, which started operations in June 2014, is a joint venture between Tata and AirAsia Berhad. It currently operates 164 flights a day, covering 19 destinations and carrying over 25,000 passengers.

    GoAir is also expanding its operations with five new international services to the Gulf region, two to Bangkok and eight new domestic services. GoAir’s new international services are Delhi-Abu Dhabi, Mumbai-Abu Dhabi, Mumbai-Muscat, Delhi-Bangkok, Kannur-Dubai, Mumbai-Bangkok and Kannur-Kuwait routes.

    GoAir is expanding its India operations from Hyderabad with eight new flights covering cities like Cochin, Chennai, Jaipur, Bengaluru, Chandigarh and Patna.

  • AirAsia ordered to pay at least $9.9 million to Malaysia Airports

    AirAsia ordered to pay at least $9.9 million to Malaysia Airports

    The Malaysian High Court in Kuala Lumpur has ordered AirAsia and AirAsia X to pay operator Malaysian Airport Sepang (MA Sepang) MYR40.73 million ($9.9 million) in unpaid passenger service charges after ruling in favor of the national airport operator.

    The LCC was also ordered to pay MYR972,381 and MYR24,000 for late payment and lawsuit fees, respectively.

    In retaliation, AirAsia Group CEO Tony Fernandes took to Twitter and posted photos of beehives at the airport, as well as uneven parking aprons at Kuala Lumpur International Airport (KLIA) Terminal 2, known as KLIA2. Since moving to KLIA2 in 2014, AirAsia has been very unsatisfied with terminal design and facilities.

    MA Sepang, a subsidiary of Malaysia Airports Holdings Bhd (MAHB) first sued AirAsia and AirAsia X in December 2018 for unpaid passenger service charges after the former raised the charges from MYR50 to MYR73. AirAsia refused to charge its passengers the increased rate as it said the facilities at KLIA2 were sub-standard. The LCC later countersued MAHB in January 2019 for losses and damages incurred by both airlines because of operational disruptions at KLIA2.

    The High Court also dismissed AirAsia’s appeal against the Malaysian Aviation Commission for failing to mediate the issue between the two parties, as regulations stipulate.

    “We will continue to fight the battle on behalf of all Malaysians and travelers to Malaysia,” Fernandes said in his posts, adding he hopes MAHB will act like a partner.

  • AirAsia X opens up on Hawk-less pair of A330neos

    AirAsia X opens up on Hawk-less pair of A330neos

    When the first AirAsia X Airbus A330neo was unveiled at the Paris Air Show amid much discussion about Airbus’ ‘sub-economy’ ultra-narrow seating strategy, two surprises awaited on board — or, rather, didn’t await.

    At last year’s Farnborough Air Show, AirAsia X Group Chief Executive Officer Kamarudin Meranun (now chairman of AirAsia) confirmed to Runway Girl Network that the airline planned to take Mirus’ Hawk long-range version and Collins’ Minipod for its A330neos. Yet on board the two seating products were neither of those.

    It turns out this first aircraft is one of a pair of leased jets from Avalon that Thai AirAsia X is taking earlier than the hundred that will come directly from Airbus. “AirAsia currently has 66 Airbus A330neo aircraft on order. In addition, AirAsia’s fast-growing long-haul affiliate AirAsia X Thailand will take delivery of an additional two leased aircraft in the coming months,” AirAsia X Group CEO Nadda Buranasiri explained to RGN.

    The airline’s head of group communications later followed up to confirm that those 66 aircraft are firm orders, with the additional 2018 Farnborough Air Show order of “34 currently MOU [Memorandum of Understanding] and under review”.

    Mirus confirmed to RGN that the seat on the Avalon aircraft was not the long-range version of the short-range Hawk seat that AirAsia uses on its Airbus A320s, and Buranasiri confirmed that “The two Airbus A330neo aircraft on lease from Avolon have been fitted with the Zodiac UK Aura Lite in Premium Flatbed and Geven Piuma AQ in economy.”

    But Buranasiri also flagged potential evolution in AirAsia X’s passenger experience. “The seating and cabin configuration for AirAsia’s Airbus A330neo aircrafts on order is subject to change. We are currently reviewing cabin space and configuration options on the new Airbus A330neo. This includes options for a new premium and economy class seat.”

    AirAsia X’s Thai operation will put its first A330neo into service at the end of July, with routes expected to include Japan, Korea and Australia, although schedules have not yet been published.

    But starting next year, more A330neos will arrive with AirAsia X, and the company has been expansive with its promises of “new and exciting destinations such as to Eastern Europe and North Asia”, according to Buranasiri.

    Within Europe, the airline previously flew to London Gatwick and Stansted as well as Paris Orly with elderly A340-300 aircraft, but with both countries charging relatively high departure tax rates, and costs higher in Western Europe, an Eastern Europe strategy could make good sense for AirAsia. Indeed, a partnership with an airline like Wizz Air to provide feed on the European end of the longhaul flight would make much sense.

    “Our current network strategy is focused on medium haul — five to nine hours — meaning nine-abreast is a comfortable option. Nine abreast on the A330neo gives very similar levels of personal comfort for each guest even compared to other aircraft options with full service carriers,” Buranasiri argued, and with AirAsia’s reasonable legroom combined with the decision of many full service airlines to go nine-abreast on their 787s and ten-abreast on their 777s, this is a fair suggestion.

    More crucially, perhaps, “Nine abreast on the A330neo drives the aircraft economics to allow us to maintain the lowest CASK [cost per available seat kilometre] and therefore deliver the lowest fares to our guests. This brings more guests the opportunity to fly and this mission will continue for our long haul market strategy,” Buranasiri said.

    Given that the passenger experience will be relatively similar to its existing widebody fleet, the efficiency of the A330neo AirAsia X expects is impressive. “The aircraft will reduce our fuel burn by 11% on every trip, and with extended range help us to open up new and exciting destinations,” compared with the existing A330ceo fleet, Buranasiri said.

    AirAsia X has always been very up front about what it offers, and with one-way fares for the 6h20m Bangkok to Tokyo even a few days out at an impressive 79€ (US$89), AirAsia X’s simple way to purchase a second seat for passengers who would want or need to, and the angled lie-flat seats up front at around a 3-4x multiplier of economy, it’s hard to criticize the value for money of its ultra-narrow seats — whoever makes them.

  • AirAsia launches three new routes for Jakarta flights

    AirAsia launches three new routes for Jakarta flights

    Low-cost carrier AirAsia is launching three new routes for direct flights from Jakarta to Sorong, West Papua; Lombok, West Nusa Tenggara; and Semarang, Central Java. These flights will start operating on Sept. 1 using the Airbus A320 plane with a 180 seat capacity.

    The airline is offering a special price for a one-way ticket for these flights starting from Rp 2.7 million (US$193.97) for Jakarta – Sorong, Rp 634,000 for Jakarta – Lombok, and Rp 341,000 for Jakarta – Semarang. All of these flights are available through airasia.com or the AirAsia mobile apps. The offer is available starting from July 20 to 28 for flights from Sept. 1 to Oct. 26.

    AirAsia Indonesia CEO Dendy Kurniawan said that his company was currently focusing on expanding its domestic and international routes.

    “We showed our commitment to provide affordable and high-quality flights through this offer,” Dendy said through a written statement.

    According to Dendy, the ticket includes 15kg checked baggage for passengers.

    “We hope that our service will be able to boost economic growth, especially in tourism,” Dendy said.

  • AirAsia adopts Workday cloud tech to manage 22,000 global employees

    AirAsia adopts Workday cloud tech to manage 22,000 global employees

    Southeast Asia’s largest budget carrier, AirAsia, is adopting cloud technology to manage the company’s 22,000 employees across the region as part of its digital transformation.

    AirAsia operates flights to more than 140 destinations across 22 markets.

    AirAsia announced it had recently taken a huge leap in human capital management (HCM) in cooperation with Workday, a provider of financial and human capital management software that is based in California.

    AirAsia chief people and culture officer Varun Bhatia said that Workday’s cloud technology could help the company maintain what he called “single-source truth and employee data”.

    “We believe we have to move towards a more personalized approach and employees have to get a personal experience,” Bhatia said recently.

    The collaboration, Bhatia said, enabled the airline’s employees to access the integrated, cloud-based platform individually from their mobile phones at any time and from anywhere.

    “It is a self-service platform where employees can do basic [things] like arranging leave, completing their data information and the like,” he said.

    The platform keeps information on each individual employee and their employment records, including career path, technical skills level and professional development, as well as standard information that employees need to do their jobs.

    Employees can also check their daily work schedule, manage leave days and track information about their salaries.AirAsia chief people and culture officer Varun Bhatia (right) and Workday president of Asia Rob Wells (left) shake hands to mark the collaboration in cloud-based human capital management recently at AirAsia Headquarters, Malaysia. (Courtesy of /AirAsia)

    Workday president for Asia Rob Wells said that with the help of technology and digitalization, AirAsia could allow its workforce to achieve efficiency and make their jobs easier.

    “Every day, the 22,000 employees of AirAsia are either serving us, flying us, caring for our baggage or making sure that the airplane works all the time,” said Wells.

    “They don’t have the time to come to the office to a desktop device. Thus, engaging the workforce through mobile, through access to digitalization, is essential,” he said.

    Adopting cloud technology to manage its human capital is part of the airline’s “AirAsia 3.0” vision to go beyond being an air travel company and become a travel tech company. AirAsia 3.0 also envisions providing hotel booking and logistics services as a one-stop e-commerce platform for travelers.

  • Thai AirAsia X begins new service to Brisbane

    Thai AirAsia X begins new service to Brisbane

    Thai AirAsia X has started its newest service from Bangkok to Brisbane, with the first arrival touching down at 11:46 am local time on Wednesday. This marks the first AirAsia service to Brisbane Airport. The aircraft received a water salute on arrival, courtesy of the airport’s fire and emergency service.

    The route is operated by Thai AirAsia X under flight number XJ310 (Bangkok to Brisbane) and XJ311 (Brisbane to Bangkok); duration of the flight is approximately nine hours and 20 minutes. Before this connection, the only non-stop service between Brisbane and Bangkok was operated by Thai Airways using the Boeing 777-200. The Malaysian AirAsia X serves Gold Coast Airport, which is located 90 kilometres (56 miles) south of Brisbane.

    We are delighted to have a new home in Queensland, adding Brisbane to our Queensland ports after we commenced operating flights from the Gold Coast in 2007. This direct service between Bangkok and Brisbane strengthens our connections into Australia and adds to our extensive network of more than 140 destinations worldwide.Nadda Buranasiri, AirAsia X CEO
    Asia is a key market for Queensland’s tourism industry and this new service will bring more than 235,000 inbound seats to Brisbane over the next three years, providing a $156 million boost to the state’s economy and supporting 660 jobs.Kate Jones, Minister for Tourism Industry Development

    Thai AirAsia X is a sister airline of AirAsia’s long haul carrier AirAsia X. The Thai airline is based at Bangkok Don Mueang Airport. Together with AirAsia X and Indonesia AirAsia X, it operates a fleet of 36 Airbus A330-300 with up to 100 of the new generation A330-900neo on order. Thai AirAsia X will soon receive its first A330neo and become the Asian launch-customer of the aircraft type. The airplane, which is already due for delivery, was on display at Paris Air Show 2019.

  • AirAsia to move domestic flights to Kertajati airport starting June 30

    AirAsia to move domestic flights to Kertajati airport starting June 30

    Low-cost carrier AirAsia is to move its domestic flight operations from Husein Sastranegara International Airport in Bandung to Kertajati International Airport in Majalengka starting June 30.

    Majalengka is a 2.5- to 3-hour drive from Bandung, West Java.

    Meanwhile, AirAsia continues to offer international flights at Husein Sastranegara airport.

    Following this decision, flights to and from Bali are to land or depart at Kertajati airport. Hence, passengers who made Bali-Bandung bookings from June 30 onwards are advised to check their emails for new flight itineraries and to reprint their revised boarding passes.

    For those who are uncomfortable with having to change their travel plans, AirAsia announced in a statement that it is offering passengers a one-time chance until June 30 to change their flight date 30 calendar days in advance of the original scheduled flight date. There would be no additional cost but changing flights is subject to seat availability.

    The carrier is also accepting requests for full refunds for the value of passengers’ bookings at support.airasia.com.

    Information regarding Kertajati airport’s location and transportation options is available at bijb.co.id/akses-bandara.

  • AirAsia X lose bid for MAVCOM judicial review

    AirAsia X lose bid for MAVCOM judicial review

    Malaysia’s High Court has dismissed applications made by AirAsia and AirAsia X seeking a judicial review of the Malaysian Aviation Commission’s (MAVCOM) decision not to mediate a dispute between the carriers and Malaysia Airports (MAHB).

    Both carriers acknowledged that their application was dismissed “with no costs,” and they will review the decision with their legal counsel.

    The judicial review application was made in mid-May, with the airlines arguing that MAVCOM “has a statutory duty to decide on the dispute once mediation between parties has failed, or is deemed to have failed”.

    The dispute was first sparked in December, when MAHB filed a MYR36.4 million lawsuit against the airlines the month before for failing to remit higher passenger services charges since 1 January 2018.

    That was followed by a MYR480 million counter-claim by AirAsiaand AirAsia X against MAHB relating to economic losses and poor service levels at the KLIA2 terminal it operates from at Kuala Lumpur International airport.

    A subsequent mediation offer made by the airlines to MAHB was rejected by the airport operator.

    AirAsia Group chief executive Tony Fernandes has repeatedly complained about high charges and poor infrastructure at the KLIA2 terminal. The airline has resisted a regulatory ruling that it should pay the same passenger charges as airlines using the main terminal at KLIA, arguing that the terminal is a low-cost facility and should be charged as such.

    MAHB maintains that KLIA2 is not a low-cost terminal and provides more capacity at the airport.

  • AirAsia announces five new domestic routes to Lombok, Labuan Bajo, Kertajati

    AirAsia announces five new domestic routes to Lombok, Labuan Bajo, Kertajati

    Low-cost carrier AirAsia launched five new domestic routes on Monday as it stated its “commitment to continue to support tourism and the economy by providing affordable flights”.

    Among the new services that will be operational on Aug. 1 are Jakarta-Lombok (11 times a week), Bali-Lombok (seven times a week), Yogyakarta’s Kulon Progo-Lombok (three times a week), Bali-Labuan Bajo (seven times a week) and Surabaya-West Java’s Kertajati (three times a week).

    Special promos are available for bookings made through airasia.com or the airline’s mobile app until June 30 for trips between Aug. 1 to Oct. 26, including for the Jakarta-Lombok (starting from Rp 635,000 [US$44.88]); Bali-Lombok (Rp 243,000) and Surabaya-Kertajati (Rp 626,000) routes. A free 15-kilogram baggage allowance is available for all the carrier’s domestic flights.

    “Since AirAsia’s newest hub in Lombok was inaugurated in early May and with the addition of our 25th Airbus A320 fleet, we are now ready to connect more and more of the country’s best destinations to support tourism and the local economy,” said AirAsia Indonesia managing director Dendy Kurniawan in a statement.

    AirAsia’s current domestic routes are Jakarta-Bali, Jakarta-Yogyakarta, Jakarta-Surabaya, Bali-Yogyakarta, Bali-Surabaya, Bali-Surakarta, Yogyakarta-Medan and Bandung-Bali.

  • Lagardère Travel Retail partners with AirAsia’s OurShop to develop e-marketplace in APAC

    Lagardère Travel Retail partners with AirAsia’s OurShop to develop e-marketplace in APAC

    Lagardère Travel Retail and AirAsia’s e-marketplace OurShop have created a new partnership in Australia to allow travelers to pre-order and collect duty free items from arrival and departure points.

    As reported, OurShop, launched in July last year, is AirAsia’s online marketplace offering a wide selection of products from duty-free, high street and local retailers from across the world. The initiative was introduced to the industry via an exclusive interview by The Moodie Davitt Report with AirAsia CEO & Co-Founder Tony Fernandes.

    Introduced at the recently opened Aelia Duty Free at Avalon Airport in Victoria, the partners said the move allows “greater flexibility and freedom for travelers, alongside the ability to shop for international and local brands all year round”.

    “This is a new and exciting partnership developed with AirAsia, and we’re delighted to bring this to the Pacific region,” said Lagardère Travel Retail Pacific Region CEO Przemek Lesniak. “We believe it highlights endless benefits for our customers who choose to travel with AirAsia as it opens up a new world of accurate marketing, products and convenience within the travel retail sector.”

    Customers who purchase products on ourshop.com will also earn AirAsia BIG Points, which can be used to redeem free flights on AirAsia, creating a cycle of value.

    Lagardère Travel Retail Partnership Director for Pacific Josh Thompson said the collaboration represents “a win-win” for AirAsia, Avalon Airport and Lagardère Travel Retail, and most importantly their customers. “Customer satisfaction is a key driver for our business and as part of that, this exciting online shopping experience ensures our customers can access convenience shopping, while increasing their own benefits from AirAsia,” he said.

    OurShop Head of Acquisition Hassan Choudhury said: “What used to be a 20-minute shopping experience as travellers rush to their boarding gates is now 365 days of shopping indulgence at the tip of their fingers. I want to thank Lagardère Travel Retail and Aelia Duty Free for partnering with us to deliver this unique online shopping experience and we look forward to sharing incredible success together.”

  • AirAsia X looking to expand into Europe

    AirAsia X looking to expand into Europe

    AirAsia X is looking into expanding its market and does not discount the possibility of re-entering the European market.

    Chairman Tan Sri Rafidah Aziz said, before the company makes any decision, it needs to consider various factors including the operational costs and the projected revenue

    “We must also look at the total picture whether it can meet the challenges such the changes in oil prices, the various taxes in Europe airports and so on.

    “For example, the planes that were flying to London and Paris previously was not the right plane. The cost factor was the one that literally killed us from the market. Moving forward, we have to be realistic in making our decisions for

    the long term,” she told reporters after the unveiling of its new A330neo aircraft at the 53rd International Paris Air Show here.

    Rafidah said with the new planes which use more efficient engines, it would give added flexibility to the company to strategise and give better returns to its shareholders.

    On when the aircraft would be in operation, she said it would be decided by the board of directors based on the proposal by the management.

    Meanwhile, AirAsia X group chief executive officer, Nadda Buranasiri said the delivery of the A330neo aircraft would be in phases.

    “We expect that Airbus would probably be able to provide us six aircraft a year,” he said.

    The world’s leading low-cost carrier ordered a total of 100 A330-900 aircraft for RM122 billion from European planemaker Airbus, of which 66 aircraft are firmed orders and two on lease.

    Buranasiri said it would take the first aircraft next month while the second aircraft would be delivered in August, to be based in its Thailand hub, Don Mueang International Airport in Bangkok.

    “We have not decided where the new fleet would fly to as we are still studying each market to understand the demand and how we could leverage it.

    “We are working it out to ensure that it will be profitable to us, while at the same time, make our shareholders and passengers happy.

    “We are not making excessive profits but it needs to have enough volumes,” he added.