Tag: coffee

  • Costa Coffee Vietnam makes debut at airport

    Costa Coffee Vietnam makes debut at airport

    Costa Coffee Vietnam has made its debut with an outlet at Da Nang International Airport.

    The outlet has been opened by British multinational coffeehouse company’s global partner, Italian catering company Autogrill.

    Costa Coffee says the store is part of its expansion in Southeast Asia. It opened a store in Jakarta last month, with a second to open in the next few months.

    For Vietnam, the menu includes its range of blended iced drinks and creamy Frostinos, such as the Double Chocolate Cookie Mocha. There are also Costa classics such as salads, toasties and sandwiches, European and Southeast Asian cakes, desserts and healthy treats.

    “Costa is all about great people and great handcrafted coffee,” says Costa Coffee Southeast Asia head Matt Kenley.

    Founded in London in 1971, Costa has more than 2200 coffee shops in the UK and more than 1200 in 29 international markets.

  • Starbucks bucks trend, closes online store

    Starbucks bucks trend, closes online store

    Global coffee giant Starbucks has closed its online store in the US, bucking the broader trend in retail to invest in the growing e-commerce industry.

    Starbucks announced the decision to customers in late August and officially closed the online store on 1 October.

    The coffee chain is operated in Australia by the Withers Group, which also runs 7-Eleven. The local website provides information about various Starbucks products, but does not sell any items.

    Starbucks initially launched its online store in the US in 2011 as an additional sales channel for its coffee, syrups and sauces, mugs, coffee machines and other coffee-related products. It also offered a subscription service for customers to receive regular coffee orders through the website. This service was discontinued on 1 September.

    While customers can still buy Starbucks coffee and other merchandise in the company’s coffee shops and at certain grocery stores, the company’s syrups and sauces are no longer available for purchase.

    “We cannot guarantee availability of any product in stores, but we know you will find many choices to enjoy. You can purchase your favorite coffee and Starbucks merchandise in your local Starbucks,” the company wrote in a note to customers.

    “You can also purchase coffee on the Starbucks App for in-store pickup. And you can find Starbucks coffee to enjoy at home in your local grocery aisle. Syrups and sauces will no longer be available for retail purchase.”

    The online store closure comes as major retailers in the US, like Walmart, are ramping up their investment in e-commerce.

    But the move should not be seen as a wholesale repudiation of digital retail. If anything, Starbucks is more focused than ever on getting customers to make purchases through its mobile app.

    The company has implemented a ‘digital flywheel strategy’, involving customer acquisitions, spend-based rewards, personalised offers and convenient ordering, to make the app more sticky.

    At the same time, the company’s leadership has previously spoken about the need for retailers to create unique in-store experiences to survive.

    Starbucks CEO Kevin Johnson referred to a “seismic shift” in retailing in the company’s most recent earnings call, and chairman Howard Schultz indicated a few months earlier that he had soured on digital sales.

    “Every retailer that is going to win in this new environment must become an experiential destination,” Schultz told investors in April. “Your product and services, for the most part, cannot be available online and cannot be available on Amazon.”

  • Central Group buying Dean & Deluca rights outside US

    Central Group buying Dean & Deluca rights outside US

    Thailand’s Central Group is set to acquire the Dean & Deluca chain of deli-cafes outside the US from Thai luxury property developer Pace Development for US$50 million.

    The deal is in the due diligence process, says Pace, which acquired the chain through its subsidiary Pace Food Retail for $140 million in 2014. Dean & Deluca was founded in the US in 1977.

    Under the agreement, the Thai retail giant will be licensed to run and expand the business outside the US while Pace retains ownership of the brand, runs the chain in the US and owns the right to produce and distribute consumer products under the Dean & Deluca trademark.

    Pace CEO Sorapoj Techakraisri says Central Group has the financial resources, expertise and knowledge to handle the day-to-day business of the stores, logistics and licensee relationships.

    “Having Central as a partner will give Dean & Deluca healthy growth globally,” he says.

    Pace, which develops luxury residential properties, has reported operating losses for five consecutive quarters, reaching THB1.7 billion ($50.9 million) last quarter.

    Currently, the company is developing four projects worth THB34 billion in total, including the Ritz-Carlton Residences Bangkok.

    The original Dean & Deluca was an iconic delicatessen in New York which continues to trade to this day. In Thailand, Pace converted the concept into more of a cafe business, before expanding outside Thailand, including in the Middle East, Tokyo, Seoul, Singapore and the Philippines. It was pursuing an aggressive expansion strategy in Asia.

  • Maxim’s Caterers wins exclusive Starbucks rights

    Maxim’s Caterers wins exclusive Starbucks rights

    Multibrand restaurant company Maxim’s Caterers has been fully licensed to run Starbucks Coffee Company business in Singapore.

    Maxim’s has been a long-time strategic partner of Starbucks, and the new agreement gives it the exclusive rights to develop and run the brand’s coffee stores in Singapore.

    “We’re pleased to take another step in our ongoing growth aspirations in Asia by transitioning the Singapore business to Maxim’s Caterers, our trusted business partner with a successful track record in delivering the Starbucks Experience and developing our iconic brand,” says Starbucks International group president John Culver, who oversees channel development.

    “Starbucks remains committed to growing in Singapore, an important market where we will build on 20 years of proudly serving customers.”

    Starbucks opened its first store at Liat Towers in Orchard Road and now has more than 130 outlets.

    “Our partnership with Starbucks is 17 years strong, and we are proud to deliver the Starbucks Experience to customers in Hong Kong, Macau, Vietnam and Cambodia,” says Maxim’s chairman/MD Michael Wu.

    Maxim’s now operates more than 210 Starbucks stores in Cambodia, Hong Kong, Macau and Vietnam and has a payroll of nearly 2900 employees.

  • Starbucks China rolls out Alipay in 2800 stores

    Starbucks China rolls out Alipay in 2800 stores

    Starbucks China has introduced Alipay, Alibaba’s third-party online mobile payment platform, to more than 2800 of its coffee shops.

    Alipay also covers some Starbucks outlets in Japan, Macau and Malaysia, adding up to more than 3200 stores worldwide. Its coverage outnumbers that of WeChat Pay, Tencent’s digital wallet, which covers about 2500 Starbuck shops in China, reports Caixin media group.

    Starbucks China also supports all mainstream digital payment methods, including Apple Pay and Quick Pass. Previously, the coffee company has promoted its digital VIP card, Starbucks Rewards, which is embedded in its app, as well as a prepaid card.

  • NOC Coffee Co opens minimalist second branch

    NOC Coffee Co opens minimalist second branch

    NOC Coffee Co has opened its second branch in Hong Kong, offering its famed latte art in Gough Street, Sheung Wan.

    Opting out of creating a dramatic or fanciful exterior, design agency Studio Adjective has created a minimalistic façade in glass, highlighting the coffee bar and its baristas plus customers.

    As it is on a narrow street, NOC makes the most of its size by using the cement floor as tiered seating. Gradually, the platform extends to form a staircase that leads up to an area with communal tables and bar stools.

    Painted surfaces and wooden wall panels blend in with a white countertop that houses coffee machines. The store also offers healthy breakfasts and bagels.

    The original NOC store is in Graham Street, Central, plus there is the NOC Roastery flagship at Bohemian House in Des Voeux Road.

  • Bo’s Coffee heading for a century

    Bo’s Coffee heading for a century

    Bo’s Coffee has opened its 97th store in the Philippines, at the NorthDrive mall in Mandaue City, Cebu.

    Leading up to the opening, the Cebu brand organised a tasting session through Philippine Coffee Origins, says brand and marketing manager Toni Santos. This featured five locally harvested beans, from Batangas and Sagada in the Mountain Province, Mt Kitanglad in Bukidnon, Mt Apo in Davao and Mt Matutum in Cotabato. Store coach Serah Amor Samson showed how the manual brewing or pour-over session is done.

    Bo’s Coffee operations VP Ivy Theresa Benatiro says the company hopes to end the year with a 100th store in Intramuros, Manila. Meanwhile, its first two international stores will open in Qatar before November.

  • Starbucks patents cold-pressed espresso process

    Starbucks patents cold-pressed espresso process

    Starbucks has developed a new, patent-pending cold extraction process that produces a concentrated, smooth tasting shot of cold-pressed espresso.

    The cold-pressed espresso shot will serve as the foundation for a new suite of in-store menu options focused on cold espresso beverages and which has been launched at the company’s premium, Starbucks Reserve Roastery in Seattle this week. Since opening in December 2014, the Seattle Roastery has served as a pipeline of innovation for Starbucks including the introduction of Nitro Cold Brew which is now available in more than 1000 stores across the US and 16 markets globally.

    “From Cold Brew to Starbucks Draft, we have been building a cold coffee platform that not only appeals to our customers, but acknowledges that cold beverages are no longer just seasonal,” said Kevin Johnson, Starbucks president and CEO. “This new technique, which produces a dense shot of cold-pressed espresso, is the next step in our cold coffee journey and the perfect ingredient to design a menu of cold espresso or coffee options. We believe the opportunities are limitless.”

    Designed by Starbucks Research and Development team, the new Aqua Tamp Technology uses an ascending flow filtration system that is pressurised by cold water. The inverted process allows for a precise release of flavour characteristics resulting in a dense concentration of cold espresso. In doing so, it allows the release of a sweeter coffee flavour and smooth finish to break through making the cold-pressed espresso extracted the ideal pairing to a variety of cold liquids allowing it to retain the intensity of the espresso flavour.

    This new breakthrough builds on the company’s ongoing investment in the category of iced beverages. During its 2016 Investor Conference, Starbucks said it expects to quadruple the Cold Brew business by 2021 and its overall cold beverage mix to move from over 35 per cent in 2013 to nearly 50 per cent by 2021. US iced coffee consumption has grown by 75 per cent in the past decade and cold brew sales grew 338.9 per cent between 2010 and 2015, according to industry data.

    The Seattle Roastery Cold-Pressed Espresso Menu will include:

    • Sparkling Cold-Pressed Americano: A shot of cold-pressed espresso poured over sparkling water, served on ice.
    • Cold-Pressed Americano Exploration Flight: A tasting flight featuring one Cold-Pressed Americano, one traditional Iced Americano, and one Sparkling Cold-Pressed Americano.
    • Cold-Pressed Ginger Fizz: Crisp, refreshing ginger ale infused with a shot of cold-pressed espresso, poured over barrel-aged vanilla syrup. Finished with grapefruit bitters.
  • Beans and Brown to take cafe business offshore

    Beans and Brown to take cafe business offshore

    JAS Asset has launched Beans and Brown to take over coffee-house chain Casa Lapin, with plans to introduce the brand overseas and list the subsidiary within three years.

    It is part of the space-management company’s renewed focus on retailing business over the past three years. “That’s why it launched one community mall a year between 2014 and 2016,” says JAS Asset CEO Suphot Wanna.

    He says the diversification move is a springboard for the firm to enter the food and cafe market. It last month signed an agreement to acquire the Casa Lapin trademark and F&B business from the Coffee Project chain. With a budget of THB42 million (US$1.2 million), Beans and Brown was established as a 60:40 JV to manage Casa Lapin.

    Casa Lapin has seven branches in Bangkok, with three fully run by Beans and Brown. The others are a collaboration with partners. Beans and Brown plans to three more Casa Lapins in CBDs this year, then next year add at least 10 outlets a year. A highlight will be the opening of a Casa Lapin flagship store at a premium shopping complex in the heart of Bangkok.

    Casa Lapin’s next step will be to expand to Asian cities such as Hong Kong, Seoul, Singapore, Taipei and Tokyo.

    Beans and Brown expects its revenue to grow by 600 per cent within three years, from THB60 million this year to THB360 million in 2020.

    Presently, 70 per cent of Casa Lapin’s revenue comes from coffee and beverage sales, with the rest from food/bakery, says Beans and Brown CEO Surapan Tanta.

    “In the future, we plan to add souvenirs to our places to generate more income, as our target groups are new-generation people with a love for quality and great design,” he says.

    “The joint venture with JAS Asset enables us to develop Casa Lapin further. With JAS Asset, we have professionals in charge of management, marketing strategies and staff training.”

  • Starbucks Korea eyes record sales and profits

    Starbucks Korea eyes record sales and profits

    Starbucks Korea is expected to exceed a record 100 billion won (US$88.4 million) profit this year as the US coffee chain’s popularity booms.

    Industry sources told Yonhap news agency that the 50-50 joint venture between retail conglomerate Shinsegae and the US company achieved a 52.8 billion won operating profit on 593.5 billion won in sales during the first six months this year. That marks the first time Starbucks recorded more than 50 billion won in profit since it opened its first local branch near Ewha Womans University in Seoul in 1999.

    Full-year profit is likely to easily surpass the 100 billion-won mark as coffee shops usually earn more during the latter half of the year, which includes Christmas and the year-end holiday season.

    The strong figure compares with those of its local competitors Twosome Place and Angel-in-Us Coffee, which averaged between 10 and 20 billion won during the same period.

    Sources told Yonhap the popularity of Starbucks in South Korea is due to the growing loyalty of women in their 20s and 30s, pointing out that the company has succeeded in promoting its image as a luxury brand in South Korea where the luxury coffee market has yet to mature.

    Starbucks Korea’s annual sales topped the 1 trillion-won mark for the first time last year.

    Starbucks has 1050 stores in the country as of the end of June, the world’s fourth-largest number of Starbucks Coffee stores on a pro-rata population basis, behind only Canada, the US and Singapore, according to industry data.

    The number of the stores has risen sharply from 327 in 2010 and 500 in 2013 to 1000 as at the end of last year.

    The dramatic rise has apparently been helped by the regulations that ban franchises from opening new stores within a 500-metre radius from the shop of the same brand: Running its own stores, rather than franchising, exempts Starbucks from such regulations.

    However, critics say while the regulations aimed to protect food franchise contractors from intense competition, they have instead aided foreign businesses operating in South Korea.

    “We are not subjected to the franchise law as all of our shops are run by the company directly,” a Starbucks Korea official said.

  • My Cofi cafe goes canine

    My Cofi cafe goes canine

    Latte art has gone to the dogs in Taiwan, where the baristas at My Cofi cafe copy photos of customers’ canine companions on to their foam.

    They don’t just confine themselves to dogs, drawing such delights as parrots and cute cartoon characters, and even short phrases.

    In the southern city of Kaohsiung, the cafe is too busy to make coffee creations for every guest’s pet, confining the service to special occasions.

    They do have a regular specialty, however, in somewhat dubious taste: a cockroach portrait. One has to wonder whose pet that might be.

  • Simon sues Starbucks over Teavana closures

    Simon sues Starbucks over Teavana closures

    US shopping mall owner Simon Property is taking coffee chain Starbucks to court over its planned Teavana closures.

    In late July, Starbucks announced it would shutter all 379 of its Teavana stores, including 78 in Simon-managed malls, because they were “under-performing”.

    In documents filed with the Marion Superior Court, Simon accuses Starbucks of “shirking its contractual obligations at the expense of Simon’s shopping centres and the dozens of communities they serve and support,” not to mention breaching its lease agreements.

    The landlord is seeking temporary and permanent injunctions preventing the Teavana closures.

    Starbucks paid US$629 million to buy the tea-store chain in December 2012, promising at the time “to do for the tea market what Starbucks had done for coffee”. While it will close all retail outlets, Starbucks plans to maintain the Teavana brand in its own cafe network and has been actively rolling it out Teavana-branded drinks in Asia during the last two years.

    Simon says Starbucks has advised it will close all its Teavana stores in Simon malls by the end of 2017, despite some leases due to run as long as January 2027.

    “In order to successfully operate its shopping centers, Simon depends upon each tenant fulfilling the covenants in their respective leases,” the company said in court documentation. “Crucially, each of Simon’s tenants promises that it will open and operate continuously for the entire term of its lease.”

    Simon acknowledged in the suit that a lot of retailers have been closing stores in its malls in recent years because of financial stress – including Gap, Ralph Lauren, Sears, Macy’s, Rue 21 and American Eagle.

    “Those retailers, at least, claimed closure was necessary to avoid bankruptcy, and that staying open and fulfilling their leases would cause them financial ruin,” Simon said. “That obviously is not the case with Starbucks, which is one of the largest and most recognised companies in the world.”

    The landlord also claimed Teavana was not losing money, arguing it wasn’t growing fast enough to fit with Starbucks’ business plan.

    “Starbucks’ decision to close its Teavana stores is simply an effort to further increase its economic gains at the expense of others,” Simon said. “Starbucks does not contend that Simon breached any lease or that Starbucks cannot remain viable if it continues to honor its promises in its leases for stores in Simon’s shopping centers. Instead, Starbucks simply believes it can make more money if it violates the leases than if it honored its contractual promises and obligations.”

    Teavana stores were described by Simon as “a valuable contribution to the synergistic mix of tenants” in its malls.

    “A shopping center is not merely a random collection of stores. Rather, it is a co-dependent ecosystem of tenants with a complex system of governance that ensures its wellbeing. Tenants depend on a mix of a certain types of retailers. Accordingly, Simon enters into long-term leases with its tenants to provide stability in Simon’s occupancy rate and tenant mix.”

    Starbucks has not yet commented on the lawsuit.

  • Hook Coffee eyes overseas markets

    Hook Coffee eyes overseas markets

    Raising S$250,000 (US$180,000) in two funding rounds, Hook Coffee subscription delivery service plans to expand in three markets overseas and double its team size over the next two years.

    In the 18 months since its founding, when it clinched a Spring Ace Startups grant of $50,000, the company has gained more than 10,000 subscribers and sold more than 500,000 cups of coffee, growing by 20 per cent month on month.

    It sources coffee beans that are sustainably grown and ethically produced, roasting them in Singapore and delivering them to customers’ mailboxes.

    Co-founders Faye Sit and Ernest Ting finished Masters degrees at the London School of Economics before earning coffee and roasting barista diplomas at the London School of Coffee

    When Sit flew to Latin America for fieldwork, she realised the impact a socially responsible startup could introduce to farming communities.

    “Specialty coffee should be about more than just better coffee, but also about bettering the lives of farmers and the environment,” she says.

  • Starbucks Korea to trial voice ordering with AI

    Starbucks Korea to trial voice ordering with AI

    Starbucks Korea is to partner with the country’s largest telco in a trial of voice ordering using AI.

    If it works, Starbucks customers will be able to order and pay for a coffee just by speaking, speeding the payment process.

    SK Telecom Co says the trial will use the company’s AI device Nugu, released last September, which focuses on providing household-related services. Earlier this month, SK Telecom released a portable edition of Nugu, seeking to tap deeper into the AI industry.

    Nugu provides various services to users, including music streaming, Internet-of-Things solutions, schedule management and weather alerts.

    The mobile carrier also plans to connect Nugu to its driving-navigation platform T-map, allowing drivers to order drinks and locate the nearest drive-thru Starbucks shops. If the development is completed, drivers will be able to safely order drinks without having to tap their smartphones.

    Starbucks Korea and SK Telecom plan to complete the development by the end of the year.

  • Dean & Deluca Macau to debut at Galaxy

    Dean & Deluca Macau to debut at Galaxy

    Dean & Deluca Macau will launch its debut fine-food cafe in The Promenade Shops inside the Galaxy.

    It will be serving grab-and-go items as well as signature retail goods. The menu will include roast beef and caramelised pumpkin multi-grain sandwich, spicy prawns, guacamole on squid-ink bun, Cobb salad, and watermelon salad with salted egg. Founded by Giorgio DeLuca and Joel Dean, the original store opened in New York’s SoHo in 1977. Designed to evoke a turn-of-the-century food department, the store offered a range of produce and foodstuffs that included many goods previously not sold in the US, such as radicchio, balsamic vinegar, sun-dried tomatoes and extra-virgin olive oil.

    Since its acquisition by Thailand’s Pace Development in 2014, the brand has morphed from a multi-channel retailer of gourmet foods, wines and kitchenware into more of a cafe-delicatessen style chain, with multiple outlets in the US, Japan, Singapore, South Korea, Thailand and the Philippines.

    Macau will have a 26-seat cafe featuring New York City subway tile and Carrera marble. Its espresso bar will offer classics like Americano and lattes to specialties like Hong Kong milk-tea latte and burnt-custard frappes, a cold drink that reflects the Portuguese egg tart.