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Tag: coffee

  • Bacha Coffee Brews Global Expansion with Lavish Flagship Store Debut in Tokyo’s Ginza District

    Bacha Coffee Brews Global Expansion with Lavish Flagship Store Debut in Tokyo’s Ginza District

    Bacha Coffee, a Moroccan coffee brand, has made a significant stride in its global growth strategy by establishing its inaugural Japanese flagship store in Tokyo’s luxurious Ginza district.

    Store Features and Design

    The flagship, situated in Ginza’s highly competitive 5-chome luxury retail sector, spans three levels and occupies 377 square meters. It incorporates a retail boutique on the ground floor, complemented by two coffee rooms on the upper levels, thereby positioning the location as a dual-purpose retail and hospitality destination.

    The design concept is inspired by Bacha Coffee’s roots at Dar el Bacha in Marrakech, with the aesthetics adapted to cater to the Japanese market. The interior showcases a blend of red ochre tones, a black-and-white checkered floor, geometric lattice motifs, and intricately carved cedar wood elements, reflecting a perfect fusion of Moroccan and Japanese aesthetics.

    Coffee Selection

    The Ginza-based establishment offers patrons a selection of over 200 varieties of 100% Arabica coffee, which are meticulously sourced from 35 countries worldwide, including Yemen, Ethiopia, Jamaica, and Hawaii. The assortment includes single-origin coffees, blends, and flavored options, alongside Naturally CO2 Decaffeinated coffee varieties.

    Maranda Barnes, Chief Commercial Officer of Bacha Coffee, has described the Ginza location as more than just a boutique. According to her, it serves as an iconic representation of Bacha Coffee in Asia. Barnes further described the location as “a true invitation to travel, a place where each cup tells a story of craftsmanship, passion, and savoir-faire.”

    Earlier in the year, Bacha Coffee indicated plans to expand its footprint in Japan via a franchising agreement with local railway operator The Tokyu Group.

    Global Presence

    Currently, Bacha Coffee operates 37 locations across 14 cities spanning Asia, Europe, and the Middle East. These locations include Paris, Seoul, Dubai, Singapore, Taipei, and Hong Kong. The brand has expressed its ambitious vision of establishing a presence in major global capitals by the year 2030.

    Questions & Answers

    Where is Bacha Coffee’s first Japanese flagship store located?
    The flagship store is located in Tokyo’s luxurious Ginza district.

    What are some unique features of the Ginza store?
    The store is uniquely designed, blending Moroccan and Japanese aesthetics. It spans three levels and incorporates a retail boutique and two coffee rooms.

    What is Bacha Coffee’s expansion target by 2030?
    Bacha Coffee aims to establish a presence in major global capitals by the year 2030.

  • Chagee Brews a Unique Blend: First Pet-Friendly Tea Store Launches in Southeast Asia

    Chagee Brews a Unique Blend: First Pet-Friendly Tea Store Launches in Southeast Asia

    Chagee, a Chinese tea chain, has broadened its horizons with the unveiling of its inaugural pet-friendly store in Eastwood City, Manila, in the Philippines. This ground-breaking concept in Southeast Asia has been designed to appeal to both pet owners and their beloved fluffy friends.

    Embracing Pet-Friendly Experiences

    The novel store offers an alfresco seating arrangement, complete with weather-resistant benches. The floor has been designed to be non-slip to ensure a pet-friendly environment. The store is also equipped with air purifiers and incorporates various safety-oriented aspects to cater to pets. Notably, the entrance is marked by a rooftop cat fixture and a dog sculpture, signifying the store’s pet-loving ethos.

    Additionally, pets are welcomed by the provision of free water served in specially designated bowls. The store also takes into consideration the tea lovers’ needs. An encased tea bar with transparent glass panels allows customers to observe their drinks being prepared while keeping the tea safe from pet fur and dander.

    The store also prioritizes cleanliness and hygiene. It boasts a cleaning station equipped with wet wipes, lint rollers, and trash bags. An inside handwashing station is also available to further promote sanitary practices.

    Creating Community-Oriented Spaces

    According to Christopher Tiong, the General Manager of Chagee Philippines, the launch of this new concept aligns perfectly with the ongoing surge in pet ownership. The initiative mirrors the company’s ongoing effort to create more community-oriented spaces.

    “We have always used our tea to bring people together, and the bonds we share with our pets are equally special”, Tiong said. “With this innovative store, we aim to merge tea culture and pet companionship in a warm, welcoming space that everybody can enjoy.”

    Chagee sets itself apart through its distinct luxury-leaning, minimalist brand identity. The chain is renowned for its commitment to using real tea leaves, fresh milk, and refraining from the use of any artificial sweeteners.

    Questions & Answers

    What is Chagee’s pet-friendly store concept?
    Chagee’s pet-friendly store concept is a novel space designed to cater to both pet owners and their pets. It offers alfresco seating, non-slip flooring, air purifiers, and safety-focused features. Pets are provided with free water and there is an enclosed tea bar for customers.

    Where is Chagee’s first pet-friendly store located?
    Chagee’s first pet-friendly store is located in Eastwood City, Manila, Philippines.

    What differentiates Chagee from other tea chains?
    Chagee differentiates itself by using real tea leaves and fresh milk in their drinks while avoiding artificial sweeteners. Its brand identity is minimalist and leans towards luxury.

  • Mega MGC Coffee Celebrates Opening of 4000th Store in South Korea: A Decade of Caffeinated Success Story

    Mega MGC Coffee Celebrates Opening of 4000th Store in South Korea: A Decade of Caffeinated Success Story

    Mega MGC Coffee, a prominent coffee chain, has proudly announced the opening of its 4000th outlet in South Korea. This new store is situated at Ilsan Lake Park in Goyang, Gyeonggi province. The achievement marks a decade since the brand set up its initial location in Hongdae.

    A Family Venture

    The franchisee for this new outlet, An Su-hyeon, is no stranger to the brand. Su-hyeon manages nine other outlets for the company and states that the family-run business has ambitions to increase their portfolio to include 30 locations. These plans signal further expansion and growth for the coffee chain.

    Comment from Mega MGC Coffee CEO

    Kim Dae-young, CEO of Mega MGC Coffee, views the successful establishment of 4000 outlets as an affirmation of the brand’s growth in cooperation with its franchisees. He expressed satisfaction in seeing more owners of multiple outlets expand their businesses, attributing it to their trust in the brand.

    Future Developments

    Nhouse, the operator of Mega MGC Coffee, has indicated its intention to continue evolving its menu based on customer preferences. The company also has plans to extend its presence by opening additional outlets in South Korea and abroad.

    The coffee chain, founded in 2015, is well-known for offering affordable coffee, beverages, pastries, and desserts. This focus on value for money and quality produce has contributed significantly to its success and popularity.

    Questions & Answers

    What is Mega MGC Coffee?
    Mega MGC Coffee is a popular coffee chain, known for its affordable and quality coffee, beverages, pastries, and desserts.

    Where has Mega MGC Coffee opened its 4000th outlet?
    Mega MGC Coffee has opened its 4000th outlet at Ilsan Lake Park in the Goyang, Gyeonggi province of South Korea.

    Who runs the new outlet at Ilsan Lake Park?
    The new outlet at Ilsan Lake Park is managed by franchisee An Su-hyeon, who also operates nine other outlets for the brand.

  • Vietnam’s Agricultural Exports Soar by 12.6%: Thriving Market for Coffee, Fruits, and Vegetables

    Vietnam’s Agricultural Exports Soar by 12.6%: Thriving Market for Coffee, Fruits, and Vegetables

    In the first eleven months of 2025, the exportation of agricultural, forestry, and fisheries products increased by 12.6% on a year-on-year basis, totaling a whopping US$64 billion.

    Breakdown of Agricultural Exports

    The agricultural sector contributed significantly to this figure, accounting for $34.24 billion, representing an increase of 15% over the period. In particular, the average price of coffee exports experienced a significant boost, escalating by 40% to reach $5,667 per ton. Germany, Italy, and Spain emerged as the primary destination markets for these coffee exports.

    Furthermore, exports of fruits and vegetables witnessed a near 20% rise, amounting to $7.91 billion. This surge was primarily driven by robust demand from the Chinese and U.S. markets.

    Challenges in the Export Market

    Despite the general upward trend, not all products enjoyed the same level of success. Cashew and pepper exports did increase; however, some key commodities encountered challenges.

    Rice exports, for instance, took a substantial hit, declining by 27.7% to $3.83 billion due to increased competition. Similarly, exports of tea and rubber suffered a downturn as demand for these products weakened.

    Government’s Future Plans

    Phung Duc Tien, the Deputy Minister of Agriculture and Environment, recently stated that by the close of the year, the export value of agricultural, forestry, and fisheries products could reach an approximate $70 billion.

    In an effort to boost this sector further, the government is focusing on promoting green, organic, and circular agricultural models. These initiatives aim to preserve natural resources and biodiversity. Additionally, the government intends to fortify regional linkages to create a more unified, strong sector.

    Questions & Answers

    What was the total value of agricultural, forestry, and fisheries exports in the first eleven months of 2025?
    The total value was US$64 billion, representing a 12.6% increase year-on-year.

    Which agricultural products saw an increase in export value?
    The price of coffee exports rose by 40%, and there was a nearly 20% increase in the exportation of fruits and vegetables.

    Which agricultural products faced challenges in the export market?
    Rice exports faced a significant decline due to rising competition, and the shipment of tea and rubber products also dropped because of weakened demand.

  • Starbucks Joins the Nespresso Vertuo Family: First-Ever Capsules Hit the Market

    Starbucks Joins the Nespresso Vertuo Family: First-Ever Capsules Hit the Market

    Nespresso has unveiled an expansion to its Vertuo range which now includes Starbucks coffee capsules. This marks a pivotal moment as it is the first instance of Starbucks’ blends being incorporated into the Vertuo system.

    The new additions to the lineup consist of Espresso Roast and Blonde Espresso Roast, each prepared for 40ml espresso servings. Additionally, 230ml mug formats will now include Caffe Verona, Pike Place Roast, and Single-Origin Colombia. These expansions aim at offering customers an opportunity to explore a more diverse variety of coffee blends.

    Stefan Vermeulen, the Managing Director of Nespresso ANZ, emphasized the significance of the partnership. He mentioned that this collaboration further strengthens Vertuo’s commitment to variety and versatility. The Vertuo system, according to Vermeulen, is designed to promote coffee exploration as it offers a broad array of coffee blends.

    Moreover, the system’s ability to produce multiple types of beverages from a single capsule adds to its appeal. The inclusion of popular Starbucks blends into the range not only widens the options for customers but also facilitates their access to a globally recognized, cafe-style experience.

    The latest Nespresso and Starbucks collaboration in the form of Vertuo capsules will be accessible to customers online as well as in Nespresso boutiques.

    Questions & Answers

    What is the new addition to Nespresso’s Vertuo range?
    The new addition to Nespresso’s Vertuo range includes Starbucks coffee capsules, marking the first time Starbucks’ blends have been made available for the system.

    What types of roasts have been added to the lineup?
    The new roasts added to the lineup include Espresso Roast and Blonde Espresso Roast for 40ml espresso servings, and for 230ml mug formats, Caffe Verona, Pike Place Roast and Single-Origin Colombia have been added.

    Where will the new Nespresso x Starbucks Vertuo capsules be available?
    The new Nespresso x Starbucks Vertuo capsules will be available for purchase online and in Nespresso boutiques.

  • South Korean Coffee Phenomenon ‘The Venti’ Brews US Expansion, Starting with Las Vegas Debut

    South Korean Coffee Phenomenon ‘The Venti’ Brews US Expansion, Starting with Las Vegas Debut

    South Korea’s popular coffee brand, The Venti, has announced plans to make a grand entrance into the American market in the coming year, starting with a flagship store in Las Vegas.

    Strategic Partnership for Expansion

    The strategic decision to tap into the American market is a result of a fresh partnership between SNC Sein, The Venti’s parent company, and JINP. This collaboration will facilitate the establishment of multiple The Venti outlets across the western regions of the United States.

    From Humble Beginnings to Global Reach

    The Venti, since its inception in 2014, has been known for its affordable, high-quality coffee. The company has shown impressive growth, with over 1,000 stores currently operating in its home country, South Korea. In addition, The Venti has successfully expanded its reach beyond the Korean borders, with branches in Canada, Jordan, and Vietnam.

    Brand Enhancement through Celebrity Endorsement

    The coffee chain has also endeavored to elevate its global brand image by appointing internationally acclaimed K-pop artist, G-Dragon, as its worldwide ambassador. This move is expected to bolster the brand’s image and visibility as it continues to branch out into new international territories.

    Questions & Answers

    When is The Venti expected to enter the US market?
    The Venti is planning to venture into the US market in the next year.

    Where will the first US store of The Venti be located?
    The first US store of The Venti will be located in Las Vegas.

    Who has been appointed as the global ambassador of The Venti?
    K-pop star G-Dragon has been appointed as the global ambassador of The Venti.

  • Café Amazon Bids Vietnam Goodbye: Thai Coffee Giant Wraps up 5-Year Journey Amidst Competitive Market

    Café Amazon Bids Vietnam Goodbye: Thai Coffee Giant Wraps up 5-Year Journey Amidst Competitive Market

    The Thai coffee shop chain, Café Amazon, ended its operations in Vietnam on November 18. This closure concludes the brand’s five-year tenure in the Vietnamese market.

    The Closure

    Staff at Café Amazon locations commemorated their last day at work by sharing farewell images. The company returned its store leases, and its branches are no longer visible on prevalent food-delivery applications in the region.

    This decision follows Central Plaza Hotel Public Company Limited’s withdrawal from the Vietnamese Café Amazon joint venture in the previous month. The move demonstrates a well-planned shift in the company’s strategy due to Vietnam’s intensely competitive coffee business landscape.

    Future Plans

    Café Amazon has unveiled plans for global expansion, but Vietnam is notably absent from their target markets. The company has yet to provide an official comment on its departure from Vietnam.

    Questions & Answers

    Why did Café Amazon close its stores in Vietnam?
    Café Amazon closed its stores in Vietnam due to the intense competitiveness of the country’s coffee market. The company also underwent a strategic shift following Central Plaza Hotel Public Company Limited’s withdrawal from the Vietnamese Café Amazon joint venture.

    What steps did Café Amazon take after deciding to close its Vietnam operations?
    After deciding to cease its operations in Vietnam, Café Amazon returned its store leases and eliminated its presence from food-delivery applications in the region.

    Is Vietnam included in Café Amazon’s future expansion plans?
    No, Vietnam is not included in Café Amazon’s announced plans for global expansion. The company is yet to release an official statement on this move.

  • Japanese Coffee Titans Brew Expansion Strategy to Rival Starbucks in India and Southeast Asia

    Japanese Coffee Titans Brew Expansion Strategy to Rival Starbucks in India and Southeast Asia

    Japanese-themed full-service café chains are accelerating their proliferation across India and Southeast Asia. They are banking on the allure of their high-end atmosphere and Japan-centric menus to the emerging middle and upper-class consumers in these regions.

    Emergence of Full-Service Cafés

    Coffee-Kan, a full-service café where customers place their orders at the table and enjoy comprehensive waiter service, is gearing towards inaugurating its debut international outlet in India by 2027. The company is targeting to set up 60 stores throughout India and Southeast Asia within the next decade.

    Targeting urban office-goers and middle to high-income consumers in cities like Mumbai and Bengaluru, café operator C-United anticipates an average spending to surpass JPY2,000 yen (US$12.90), which is over double its average expenditure in Japan.

    The number of international café chain outlets in India saw a 13% hike in 2024 from the preceding year, tallying up to around 5,300 outlets. Leading the pack was Starbucks, followed by native brands Barista and Café Coffee Day, all of which only offer counter service. Industry experts believe that full-service cafes have a high growth potential.

    “Full-service cafes are gaining in popularity as a space where office employees and university students can relaxingly spend longer durations indulging in food, reading, and socializing,” remarked Takanori Higuchi of the Japan External Trade Organization office in New Delhi.

    C-United’s President Yuki Tomonari commented that “there is a demand for more expensive options in the full-service café format.”

    Thriving Market Potential

    Market research company Euromonitor International predicts that by 2030, India’s middle to high-income population will leap to over 40% from just 10% in 2020.

    Another Japan-based firm, Doutor Nichires Holdings, has plans to inaugurate the first international branch of its full-service concept Kanno Coffee in Taiwan by March 2026. The chain, which currently operates 12 outlets chiefly in urban areas in Japan, will spotlight matcha-based offerings in Taiwan and anticipates an average customer spending of approximately 1,000 yen.

    Doutor Nichires has already opened roughly 20 branches of its Hoshino Coffee brand across Taiwan and the Philippines. Kanno Coffee boasts numerous Japanese-style menu items that incorporate matcha,” observed President Masanori Hoshino. “We believe it will be successful even at a higher price point than Hoshino Coffee.”

    Komeda is also broadening its reach in Taiwan and Indonesia, managing about 80 international stores compared to 18 as of February 2021.

    Questions & Answers

    What does the term ‘full-service café’ refer to?
    Full-service cafes offer a dining experience where customers place their orders at their tables and enjoy complete waiter service.

    What are the expansion plans of Coffee-Kan?
    Coffee-Kan plans to open its first overseas outlet in India by 2027 and aims to establish 60 stores across India and Southeast Asia by 2030.

    What is the special offering of the Kanno Coffee chain?
    Kanno Coffee, a chain run by Doutor Nichires Holdings, places special emphasis on matcha-based offerings at its outlets.

  • Vietnam’s Coffee Exports Skyrocket, Set to Surpass $8B in 2025 Thanks to Quality Boost and Market Expansion

    Vietnam’s Coffee Exports Skyrocket, Set to Surpass $8B in 2025 Thanks to Quality Boost and Market Expansion

    The Vietnam Coffee-Cocoa Association has recently projected that coffee exports for this year could greatly exceed expectations, potentially reaching over US$8 billion. This is a substantial increase from the previously set target of $6 billion for 2030. The association attributes this optimistic forecast to three primary factors, namely enhanced product quality, an increased proportion of processed products, and strategic long-term market expansion.

    According to the Ministry of Agriculture and Environment, Vietnam’s coffee exports in the first ten months of this year amounted to 1.3 million tonnes, bringing in $7.41 billion. This indicates a remarkable growth of 61.8% compared to the same period last year. Notably, shipments to several markets, including Mexico, experienced exceptional growth. Specifically, exports to Mexico increased by a factor of 34.7.

    The average export price of coffee also saw a significant increase, reaching $5,653 per tonne, a 42.5% surge from the previous year. The association cited that the low coffee prices prior to 2020 resulted in farmers reducing their plantations, thereby decreasing the overall supply. Conversely, businesses have increased their investments in sustainable production chains to enhance quality in compliance with international standards.

    The tight global supply paired with the continued rise in demand led to a spike in coffee prices, propelling export revenue to unprecedented levels. The Association went further to analyze that free trade agreements, particularly the EU-Vietnam Free Trade Agreement (EVFTA), have encouraged both businesses and farmers to adjust their practices to meet stricter emission and quality standards.

    This year saw the coffee industry develop a comprehensive ecosystem focused on responsible production, ranging from raw-material sourcing to processing. This move is expected to pave the way for sustainable growth in the years to come.

    Questions & Answers

    What led to the surge in Vietnam’s coffee exports?
    Enhanced product quality, an increased proportion of processed products, and strategic long-term market expansion are major factors that have contributed to the surge in Vietnam’s coffee exports.

    How have free trade agreements impacted the coffee industry in Vietnam?
    Free trade agreements, specifically the EU-Vietnam Free Trade Agreement (EVFTA), have encouraged businesses and farmers in Vietnam to adjust their practices to conform to stricter emission and quality standards.

    What steps have been taken towards sustainable growth in Vietnam’s coffee industry?
    The industry has developed a comprehensive ecosystem focused on responsible production, which spans from raw-material sourcing to processing. This is a strategic move towards achieving sustainable growth in the future.

  • Highlands Coffee Brews Up Success with Record 17% Earnings Jump in Q3

    Highlands Coffee Brews Up Success with Record 17% Earnings Jump in Q3

    Highlands Coffee, the biggest coffeehouse chain in Vietnam, noted an earnings before interest, taxes, depreciation and amortization (EBITDA) of 666 million Philippine pesos, equivalent to US$11.3 million, for the third quarter. This demonstrates a 17.1% growth compared to the same period last year and is the highest quarterly EBITDA since Q3 2023 when Jollibee Foods Corporation, its parent company, started releasing its financial data separately.

    Contribution to Parent Company’s Earnings

    The Vietnamese coffee brand contributed about 6.1% to the total EBITDA of Jollibee Foods Corporation, which is based in the Philippines. Moreover, it made up 29% of the corporation’s coffee and tea sector. Sales at locations that have been in operation for a minimum of 15 months saw a 17.2% increase.

    The EBITDA of Highlands Coffee for the first three quarters of 2025 experienced a 9.5% rise, amounting to 1.9 billion Philippine pesos.

    Chain Expansion

    The coffee chain operates 928 branches both domestically and internationally, 109 of which were inaugurated within the first nine months of the year. Originally established in 1999 as a packaged coffee vendor in Hanoi, the business transitioned into the coffeehouse industry in 2002 with its pioneer branch in Ho Chi Minh City. The chain was later acquired by Jollibee Foods Corporation in 2012.

    Business Strategy

    David Thai, the founder and CEO, acknowledged earlier this year that the coffee chain has witnessed positive outcomes due to its business model, customer-centric approach, and well-defined positioning in terms of products, pricing, and taste. The company streamlined its operations and expanded methodically. Moreover, the firm primarily focuses on enhancing its flavor profiles before investing in marketing efforts.

    Highlands Coffee is planning to go public in Vietnam, Thai confirmed, although a specific timeline was not provided. Industry analysts and securities agencies forecast that it will likely be listed in 2026-2027, coinciding with an anticipated wave of initial public offerings.

    Vietnamese F&B Market

    In the first half of the current year, the food and beverage sector in Vietnam generated VND406.1 trillion, equivalent to US$15.4 billion in revenues, a slight increase from the VND403.9 trillion recorded a year earlier, as stated by digital management solution provider iPOS.

    Despite major holidays such as the Lunar New Year in February and the Reunification Day at the end of April not boosting sales as expected, Vietnamese consumers seem to be maintaining their F&B expenditures. However, the report also indicated that the number of F&B locations is dwindling and the market is heading towards intense competition.

    Questions & Answers

    What is the current contribution of Highlands Coffee to Jollibee Foods Corporation’s total EBITDA?
    Highlands Coffee contributes approximately 6.1% to Jollibee Foods Corporation’s total EBITDA.

    What is the business strategy of Highlands Coffee according to its CEO, David Thai?
    The business strategy of Highlands Coffee is based on its unique business model, customer-centric approach, and distinctive positioning in terms of products, pricing, and taste. The company prioritizes developing its flavor profiles before allocating resources to marketing.

    What is the projected timeline for Highlands Coffee to go public in Vietnam?
    Securities firms and analysts predict that Highlands Coffee will go public in Vietnam between 2026 and 2027.

  • Philippine Sensation Mary Grace Cafe Set to Debut in Singapore: A Milestone in Global Expansion

    Philippine Sensation Mary Grace Cafe Set to Debut in Singapore: A Milestone in Global Expansion

    The popular food and beverage chain from the Philippines, Mary Grace Cafe, is set to establish its inaugural full-service cafe in Singapore in the coming year. This expansion represents the brand’s initial venture into international markets.

    Mary Grace Cafe was established in 2006 and has since flourished, boasting over 140 cafes and kiosks scattered throughout the Philippines. The brand is renowned for its inviting and cozy store design, reminiscent of a homely atmosphere.

    The Singapore branch’s menu will showcase the brand’s beloved culinary offerings. Customers can expect to enjoy hot chocolate, ensaymadas, cheese rolls, and a variety of traditional Filipino dishes like tapsilog and Vigan longganisa sandwiches.

    For Mary Grace Dimacali, the founder, president, and CEO of the brand, the expansion signifies not just a business milestone but also a personal achievement. She reflected on her humble beginnings when she first started baking in her home kitchen, admitting that she never anticipated the brand would extend its reach beyond the Philippines.

    Questions & Answers

    What is Mary Grace Cafe?
    Mary Grace Cafe is a well-known food and beverage chain from the Philippines, noted for its warm, home-style store design.

    What new venture is Mary Grace Cafe embarking on?
    Mary Grace Cafe is preparing to launch its first full-service cafe in Singapore next year, marking its debut in overseas markets.

    What are some signature items on the Mary Grace Cafe menu?
    The menu of Mary Grace Cafe features items such as hot chocolate, ensaymadas, cheese rolls, and traditional Filipino dishes like tapsilog and Vigan longganisa sandwiches.

  • Explosive Growth: Luckin Coffee Revenue Skyrockets by 50% as 3,000 New Stores Open Worldwide

    Explosive Growth: Luckin Coffee Revenue Skyrockets by 50% as 3,000 New Stores Open Worldwide

    In the third quarter, China’s Luckin Coffee Inc. experienced a significant revenue boost, supported by an impressive number of new store openings. The chain saw its total net revenue surge by 50.2% year-on-year to RMB15.287 billion (US$2.14 billion) by the end of September. This boost primarily resulted from an increase of 48.1% in gross merchandise value, following a 47% growth in the second quarter.

    Store Expansion and Revenue Boost

    Luckin Coffee Inc. added 3008 new outlets to its chain during the third quarter, including 2979 stores in China, five in Singapore, 21 in Malaysia and three in the United States. This growth brought the total number of stores up to 29,214, comprising 18,882 self-operated stores and 10,332 partnership locations.

    The coffeeshop chain saw same-store sales in self-operated outlets rise by 14.4%, while the number of average monthly transacting customers grew by a substantial 40.6%.

    A Successful Strategy

    Jinyi Guo, Luckin’s co-founder and CEO, credited the company’s positive performance to its strategy of scale expansion. He noted that the expanding store network had improved the chain’s fulfilment capabilities, allowing it to meet growing customer demand successfully. The company also reached a significant milestone, surpassing 100 million average monthly transacting customers for the first time. According to Guo, these achievements further solidified Luckin’s competitive edge and market leadership position.

    While the company’s operating income grew by 12.9% to RMB1.776 billion, there was a slight decrease of 2.7% in net income, which totaled RMB1.278 billion.

    Questions & Answers

    What was the total net revenue of Luckin Coffee Inc. in the third quarter?
    The total net revenue of Luckin Coffee Inc. in the third quarter was RMB15.287 billion (US$2.14 billion).

    How many new stores did Luckin Coffee Inc. open in the third quarter?
    Luckin Coffee Inc. opened 3008 new stores in the third quarter.

    What was the growth rate of average monthly transacting customers for Luckin Coffee Inc.?
    The number of average monthly transacting customers for Luckin Coffee Inc. grew by 40.6%.

  • ZUS Coffee Backlash: Customer’s Viral Video of Coffeegate Sparks Nationwide Outrage in Malaysia

    ZUS Coffee Backlash: Customer’s Viral Video of Coffeegate Sparks Nationwide Outrage in Malaysia

    A recent incident involving a customer at a ZUS Coffee outlet, the largest coffee chain in Malaysia, has sparked outrage and controversy on social media. The customer’s aggressive behaviour, captured on video, has been widely shared, igniting conversations about customer service and workplace respect.

    The Viral Outburst

    The video, allegedly recorded at a ZUS Coffee outlet in Malaysia, reveals a heated exchange between a female customer and a female barista. In the footage, the barista can be heard instructing the customer, who is filming the incident, to leave the store. The customer, reacting aggressively to the request, retorts in Mandarin, “Why should I leave? I’ve already paid for my coffee!”

    In a display of anger, the customer knocks over a cup of coffee, splashing the contents across the counter and onto the barista’s hand. She then throws the cup at the employee. The barista, in response, tosses the empty cup back over the counter, barely missing the customer. The customer continues her tirade, hurling the cup directly at the employee, hitting her head, and unleashing a flurry of obscenities.

    While the video does not disclose what led to the altercation, sources have indicated that it may have been triggered by the customer’s dissatisfaction with the speed of the service.

    The Social Media Reaction

    News of the incident spread rapidly across social media platforms, eliciting support for the barista and prompting calls for ZUS Coffee to back their employee. Many social media users underlined the importance of a comprehensive investigation by the company and emphasised the need to protect local workers from abusive behaviour by foreign customers.

    One social media user, reflecting on the incident, commented, “I sincerely hope ZUS doesn’t let her go. Working in the retail sector is challenging enough without having to deal with difficult customers.”

    This incident has also sparked broader discussions about respect and treatment of staff in the retail and service industries. Some individuals have even threatened to boycott ZUS Coffee if the company remains silent or takes punitive measures against the barista, thereby applying pressure on the coffee chain to respond promptly.

    ZUS Coffee’s Response

    Responding to the incident, ZUS Coffee released a statement later the same day supporting the barista, referred to affectionately as a ‘Zurista’ within the company. The statement read, “Since the incident, we have initiated the necessary procedures to conduct a thorough investigation. We stand by our Zurista during this difficult time.”

    The statement continued, “Working in retail can be challenging, and the situation should never have escalated to the point it did. Ultimately, we’re all just human trying to do our best.”

    ZUS Coffee also urged the public to respect the employee’s privacy and to avoid disseminating false information online or offline while the investigation is ongoing. The coffee chain reiterated its intolerance of any disrespectful behaviour towards its communities and its commitment to creating a safe, respectful, and supportive environment for everyone.

    Questions & Answers

    What was the incident at a ZUS Coffee outlet in Malaysia?
    A female customer at a ZUS Coffee outlet in Malaysia was filmed throwing coffee and shouting obscenities at an employee, triggering a heated debate on social media about customer service and workplace respect.

    How has the public reacted to the incident?
    The incident has sparked strong reactions on social media, with many expressing support for the employee and calling for a thorough investigation by ZUS Coffee. Some individuals have threatened to boycott the coffee chain if it doesn’t take appropriate action.

    How has ZUS Coffee responded to the incident?
    ZUS Coffee has issued a statement supporting the employee, assuring that a comprehensive investigation is underway and urging public respect for the employee’s privacy. The coffee chain has also reiterated its commitment to a safe, respectful, and supportive working environment.

  • Lavazza Brews Up First Hong Kong Store: A New Chapter in Coffee Culture

    Lavazza Brews Up First Hong Kong Store: A New Chapter in Coffee Culture

    Italy’s iconic coffee brand, Lavazza, has recently established its inaugural store in Hong Kong’s bustling financial district, Central. This is a result of a strategic partnership with Yum China.

    The new location aims to provide a unique coffee experience by offering Lavazza’s premium Italian coffee blends and an extensive variety of beans from various parts of the globe.

    In a statement, Yum China conveyed its commitment to enhance the daily life of Hong Kong’s residents through Lavazza’s internationally acclaimed coffee.

    The opening of the store is a significant move in Lavazza and Yum China’s wider regional strategy. The two firms have ambitious plans for mainland China, intending to broaden Lavazza’s presence to include 1000 cafes by 2025. This expansion is fueled by a generous initial investment of US$200 million and the valuable in-depth market knowledge of Yum China.

    The collaboration in Hong Kong is a reflection of the companies’ shared objective to bring authentic Italian coffee experiences to urban professionals. Not only does this allow them to enjoy high-quality beverages, but it also bolsters Lavazza’s regional influence.

    Questions & Answers

    What is Lavazza’s plan for expansion in mainland China?
    Lavazza, in partnership with Yum China, plans to broaden its network to include 1000 cafes by 2025.

    What is the significance of Lavazza’s collaboration with Yum China in Hong Kong?
    The collaboration aims to offer authentic Italian coffee experiences to urban professionals in Hong Kong, while also strengthening Lavazza’s regional presence.

    What kind of coffee does the new Lavazza store in Hong Kong offer?
    The store provides Lavazza’s premium Italian coffee blends as well as a wide selection of beans sourced from around the world.

  • Diesel Blends Fashion and Coffee in Unique Retail-Cafe Combo: New Flagship Store Opens in Seoul

    Diesel Blends Fashion and Coffee in Unique Retail-Cafe Combo: New Flagship Store Opens in Seoul

    Diesel, a renowned fashion brand, has inaugurated its first multi-purpose flagship store in Hannam, Seoul. This novel endeavor by the brand integrates a retail section and a café space under one roof.

    A Unique Design

    The store is housed within a two-story structure enveloped by a striking red glass facade that expands over 20 meters. Diesel’s signature is prominently displayed on the exterior. The interior design is marked by the use of concrete surfaces, artistic furniture pieces, and a spiraling staircase, providing a modern industrial vibe.

    Retail & Customization

    One half of the store’s floor space is dedicated to the retail segment. Here, customers can explore Diesel’s latest ready-to-wear, denim, and accessories collections. The store also features a special area where customers can personalize their denim pieces in line with their preferences.

    Café Experience

    The Diesel Café, adjacent to the retail section, was created in collaboration with Anthracite Coffee, a local Korean roaster. The café shares the store’s industrial design aesthetics, and introduces a gastronomic element to the shopping experience.

    Exclusive Collection

    Complementing the store’s launch, Diesel released a unique capsule collection exclusively available at the Hannam locale. This collection comprises four unisex items: a hoodie, two T-shirts, and a cap, all adorned with logo patchwork details.

    The introduction of this flagship store marks an important step in Diesel’s expansion strategy in Asia, coming after the recent reopening of its Tokyo Shibuya store, which was also conceptualized under the creative direction of Glenn Martens.

    Questions & Answers

    What is unique about the new Diesel store in Hannam, Seoul?
    The new Diesel store in Hannam, Seoul, is unique because it features both a retail and café space under one roof, a first for the brand in South Korea.

    What are the features of the Hannam store?
    The Hannam store is characterized by a red glass facade, an interior marked by concrete surfaces and artistic furniture, a retail section for Diesel’s collections, a customization area for denim, and a café developed in partnership with a local Korean roaster.

    What exclusive offerings are available at the Hannam store?
    Diesel has released an exclusive capsule collection of four unisex items, including a hoodie, two T-shirts, and a cap, available only at the Hannam store.