Tag: Google

  • Accelerate, a Digital growth initiative by Capillary, is now a Google Premier Partner

    Accelerate, a Digital growth initiative by Capillary, is now a Google Premier Partner

    Capillary Technologies, whose solutions help businesses get ahead of the digital evolution and stay consumer ready, has announced that their Accelerate initiative is now a Google Channel Partner and Google Premier Badge holder. Amidst the increasing inclination of businesses to unify their multiple sales channels to derive greater ROI out of their digital marketing efforts, this recognition will help brands to drive increased conversions and better spend optimisation through intelligently targeting the right consumer at the right time.

    The Accelerate team envisions this as a means to drive more relevant and targeted results for online as well as offline businesses by driving the right customers through the right channel. Being a Premier Badge holding Channel Partner, Accelerate benefits with dedicated account management for efficient turn-around timings, exclusive industry vertical insights, competitor data and Beta access to new products for associated clients to implement in their digital strategies. This will help brands better orchestrate their customer’s journeys and drive better conversations.

    Soumajit Bhowmik, Director at Accelerate stated – “The increase in digital media consumption has made it an important channel for brands to engage their consumers. Around 10% of brand marketing spends are invested in the digital medium. In the current scheme of things, data sits in silos across the channels – both online and offline. We’re solving just this!”

    In relation to the partnership with Google, Soumajit added, “This recognition is a testimony to our uncompromising commitment towards client success through a sustainable and profitable e-commerce ROI. In a short span of time, we are working with more than 40 premium brands globally like HUL, W, Fair & Lovely, LuLu Webstore, Bata, amongst others and delivering cost-effective and ROI driven cutting edge performance marketing. We look forward to a greater market share of digital marketing spends of online/offline retailers and helping them make e-commerce profitable.”

    Capillary Technologies is looking at this as a means to help accelerate partner businesses while working together to create a more targeted, strategic, and revenue driven approach for marketers across the world.

    Abhijeet Vijayvergiya, VP and Business Head Asia Pacific, Capillary Technologies, commented on what this means to Capillary’s business in Southeast Asia, “This recognition from Google is a testimony to our steadfastness on developing revolutionary products and reinforces our goal to make brands always consumer ready. Southeast Asia is undergoing an incredible transformation thanks to digital technologies. And with Capillary Accelerate, we will push this transformation in the direction that delights both the retailers and the customers.”

  • Amazon posts largest profit in its history on sales

    Amazon posts largest profit in its history on sales

    Amazon’s quarterly profit reached a record US$1.86 billion in the three months to December 31, fuelled by millions of new customers to its Prime fast-shipping club.

    There was also a provisional $789 million boost to its bottom line from the US government’s tax bill which was passed in December.

    “This was another blow-out quarter for Amazon,” said GBH Insights analyst Daniel Ives. “The retail strength was eye-popping as the company had a banner holiday season and looked to capture roughly 50 per cent of all e-commerce holiday season sales.”

    “Our 2017 projections for Alexa were very optimistic, and we far exceeded them,” said founder and CEO Jeff Bezos.

    Neil Saunders, MD of GlobalData Retail, said that with 38.2 per cent sales growth in the final quarter, Amazon was one of the clear winners over the holiday season.

    “Admittedly this number is flattered by the inclusion of Whole Foods revenue, but even when this is stripped out, Amazon still increased sales by an impressive 27.9 per cent. Given this is above the trajectory of recent growth, it is safe to say that Amazon shows no signs of slowing down.”

    Saunders said the figures clearly show Amazon’s primary growth opportunities now lie in services.

    “Prime and subscription revenue, for example, increased by 46 per cent over the prior year. This is an impressive uplift and demonstrates Amazon is pulling more and more consumers into its ecosystem of content and services.”

    Allied with the increase in Prime membership is the rise in sales of Echo devices.

    “Our data show these were popular gifting and self-purchase items over the holiday period. Amazon now has a clear edge over other smart device manufacturers. This, and the fact Prime offers far more benefits and services than rivals, means Amazon should be able to withstand increasing competition from Apple, Google, and others as they launch and upgrade their smart speakers and connected home products

    Growth from services, as well as the addition of Whole Foods, is helping to strengthen Amazon’s bottom line. This quarter, net income increased by a stellar 147.8 per cent while operating profit rose by a very respectable 69.5 per cent.

    “This is in spite of increased investment and higher losses from the international operation. Notably, the better profit outcome also masks the pressure on margins from increased delivery and fulfillment costs: these rose by 56.9 per cent over the prior year and as a proportion of product sales rose to 21.7 per cent from 18.7 per cent in the same period last year.

    “Although Prime revenue offsets some of the fulfillment costs, this income is also used to fund content production, and various other benefits members enjoy. As such, we believe Prime makes only a small contribution to covering Amazon’s fulfillment costs. However, over the longer term, we believe this contribution may increase as Amazon starts to raise the price of membership.”

    Saunders said that while Amazon has grown sharply, it is still nowhere near its potential. “There are categories, like home and apparel, where it is underpenetrated and with tweaks to its proposition should be able to make further gains. There are markets around the world, like Australia, where Amazon is just getting started and has significant scope to boost sales. There are areas, like healthcare, that it is seeking to disrupt in the future. And there is Whole Foods, where some progress has been made – but which has yet to feel the full force of Amazon’s innovative approach.

    “In other words, Amazon has a lot more runway to grow.”

  • Google, Temasek Coming in as New Investors in Indonesia’s Go-Jek

    Google, Temasek Coming in as New Investors in Indonesia’s Go-Jek

    Google, Singapore state investor Temasek Holdings and Chinese online platform Meituan-Dianping are investing in a fundraising round of Indonesian ride-hailing startup Go-Jek, sources familiar with the matter said.

    Go-Jek’s existing investors, such as global private equity firms KKR & Co and Warburg Pincus, are also participating in the funding round, which is raising about $1.2 billion in total, the sources said.

    They said the funding round opened last year and is expected to close in a few weeks.

    The funding by prominent investors including Google gives Go-Jek greater firepower to tackle competition at home from Grab and Uber Technologies, which are viewing Indonesia, Southeast Asia’s most populous country, as a large potential market.

    “As a strategic investor, Google can add a lot to Go-Jek’s business,” said one source.

    It was not immediately clear how much the investors are pumping in individually.

    Google, KKR, Warburg and Temasek declined to comment. Meituan-Dianping and Go-Jek did not immediately respond to requests for comment. The people declined to be identified as they were not authorized to speak to the media.

    Go-Jek, which began as a ride-hailing app for motorcycle taxis, operates mainly in Indonesia but is developing a food delivery business. Its mobile payment business, Go-Pay, is also growing rapidly.

    Reuters reported last year that JD.com was investing about $100 million in Go-Jek. This followed an investment by Chinese social media and online entertainment firm Tencent Holdings, which is also an investor in JD.com.

  • Google to open e-suite office in Shenzhen

    Google to open e-suite office in Shenzhen

    A month after announcing plans to open its first AI lab in China, Google is expanding again through a move into Shenzhen.

    The U.S. tech giant has opened an office in the Chinese city, which borders Hong Kong and known for being a global hardware hub. This is not a fully-blown Google campus, instead the company has taken up space within a serviced office starting this week.

    “We have many important clients and partners in Shenzhen. We are setting up this e-suite office to be able to communicate and work with them better,” a spokesperson said in a statement confirming the news.

    Shenzhen is home to Tencent, the $500 billion firm behind WeChat, and mobile giants Huawei and ZTE, while the likes of Alibaba and Baidu are also present. The city has a thriving maker community, which includes global hardware accelerator program HAX.

    Google currently has offices in Shanghai and Beijing.

    There’s much to dig into around the search giant’s upcoming China-based AI lab, which taps into China’s growing AI talent pool and could signal a move to developing China-focused products. That, plus the re-launch of Google Translate app in China last year, gave fuel to the idea that the firm is ‘back’ in China. The Shenzhen presence is a more subtle development, a nod to the importance of the city for Google’s business.

    The Shenzhen office is likely to be used by a number of teams that already spend a lot of time in the city. Google decided that something more permanent was preferable to working out of hotels or public spaces. The firm’s China-based sales team, its hardware team and those in logistics, sourcing, supply are most likely to make use of it.

    Further down the line it seems possible that Google might opt for an office space that is more permanent — and more Googly — but for now we understand that there’s no timeline for that.

    The Shenzhen base also reflects Google’s position following its $1.1 billion deal to acquire a large chunk of HTC’s smartphone business. As a report from The Information recently noted, Google has also ramped up its hardware efforts in China. Its headcount for its Shanghai-based hardware engineering jumped to more than 100 from just 20 one year ago, the publication said.

    “I expect Google to make its Home products and more in Shenzhen. No doubt they have staff visiting frequently,” Benjamin Joffe, General Partner at HAX said.

    “Considering the push they had at CES and the fact that they are expanding the product line there will probably be more Googlers to join the ranks of Apple, Amazon and other companies’ staff in the watering holes and eateries of Shenzhen, in Nanshan or Futian,” he added.

  • Ex-Google engineer fired over gender memo sues for discrimination

    Ex-Google engineer fired over gender memo sues for discrimination

    A former Google engineer fired after he asserted in a memo that biological causes were behind tech industry gender inequality sued his former employer on Monday, saying he was discriminated against as a white man with conservative political views.

    James Damore last year caused an uproar in Silicon Valley and beyond when he wrote the internal memo, which later became public. Google said he had perpetuated gender stereotypes and fired him in August.

    In the months since, his firing has become a popular cause among right-leaning U.S. bloggers, and Damore hired a Republican Party official as his attorney.

    Damore and another white male former Google engineer, David Gudeman, filed the lawsuit as a proposed class action in Santa Clara County Superior Court in California. The lawsuit alleges workplace discrimination and retaliation.

    Google, a unit of Alphabet Inc based in Mountain View, California, said in a statement: “We look forward to defending against Mr. Damore’s lawsuit in court.”

    According to the lawsuit, the company has failed to protect employees, especially white men, from workplace harassment related to their support of U.S. President Donald Trump or conservative political views.

    “Damore, Gudeman, and other class members were ostracized, belittled, and punished for their heterodox political views, and for the added sin of their birth circumstances of being Caucasians and/or males,” the lawsuit said.

    The lawsuit also accused Google of maintaining a secret blacklist of conservative media personalities who are not allowed inside the company’s offices.

    The lawsuit requested an injunction barring Google from discriminating against individuals with conservative political views, as well as for unspecified compensation.

    Google Chief Executive Officer Sundar Pichai said when Damore was fired that portions of his memo “violate our Code of Conduct and cross the line by advancing harmful gender stereotypes in our workplace.”

    Gudeman was fired in December 2016 after a confrontation with a Muslim coworker on an internal Google forum, according to the lawsuit.

    The coworker said on the forum that the Federal Bureau of Investigation had targeted him for being a Muslim, and he expressed worry about his personal safety, the lawsuit said. Gudeman responded with skepticism, saying the coworker had provided “zero evidence” for the claim and suggesting the FBI may have had justification.

    A human resources employee later told Gudeman he had accused his coworker of terrorism based on religion, and that he was being fired as a result, the lawsuit said.

  • Facebook defends itself against critics of social media

    Facebook defends itself against critics of social media

    Facebook Inc on Friday struck back against scientific researchers and tech industry insiders who have criticized the world’s biggest social media network and its competitors for transforming how people behave and express emotion.

    Facebook, in a corporate blog post, said that social media can be good for people’s well-being if they use the technology in a way that is active, such as messaging with friends, rather than passive, such as scrolling through a feed of other people’s posts.

    It was the second time this week that Facebook had published such a rebuttal, signaling a new willingness to defend a business model that translates users’ attention into advertising revenue.

    On Tuesday, the company released a statement saying that former executive Chamath Palihapitiya, who at a conference publicly blamed Facebook for “destroying how society works,” had been gone for six years and was unfamiliar with the company’s recent efforts to improve.

    Palihapitiya on Thursday revised his view, writing in a Facebook post that the service “is a force for good in the world.”

    Online services such as Facebook and its Instagram unit, Twitter Inc, Snap Inc’s Snapchat and Alphabet Inc’s YouTube are under attack for their seemingly addictive nature and perceived promotion of anti-social behaviors.

    A study in March by U.S. researchers found that using such services at least two hours daily was correlated with reporting feelings of social isolation.

    A nonprofit organization called Time Well Spent, led by a former Google design ethicist, is pressuring tech companies to move away from products that try to hook people’s attention.

    In its blog post, Facebook acknowledged what it called “compelling research” on the negative effects of social media and cited two such academic studies.

    The company said, though, that those studies are “not the whole story.” It went on to cite other studies suggesting that the dangers of social media may be exaggerated, and that it has potential benefits if used correctly.

    “We employ social psychologists, social scientists and sociologists, and we collaborate with top scholars to better understand well-being and work to make Facebook a place that contributes in a positive way,” said the blog post, written by Facebook Research Director David Ginsberg and Research Scientist Moira Burke.

    Fundamental change would require turning away from “where the money is,” said Roger McNamee, a venture capitalist and early Facebook investor who recently has criticized the social network.

    “Facebook’s business model depends on monopolizing consumer attention, and content that appeals to fear and anger is the most profitable way to do that,” McNamee said in an email on Friday.

    A Facebook representative declined to comment beyond the blog post.

    Facebook is spending $1 million on research into the relationship among technology, youth development and well-being, the blog post said.

  • Net giants ‘must pay for news’ from which they make billions

    Net giants ‘must pay for news’ from which they make billions

    Nine European press agencies, including AFP, called Wednesday on internet giants to be forced to pay copyright for using news content on which they make vast profits.

    The call comes as the EU is debating a directive to make Facebook, Google, Twitter and other major players pay for the millions of news articles they use or link to.

    “Facebook has become the biggest media in the world,” the agencies said in a plea published in the French daily Le Monde.

    “Yet neither Facebook nor Google have a newsroom… They do not have journalists in Syria risking their lives, nor a bureau in Zimbabwe investigating Mugabe’s departure, nor editors to check and verify information sent in by reporters on the ground.”

    “Access to free information is supposedly one of the great victories of the internet. But it is a myth,” the agencies argued.

    “At the end of the chain, informing the public costs a lot of money.”

    News, the declaration added, is the second reason after catching up on family and friends for people to log onto Facebook, which tripled its profits to $10 billion (8.5 billion) last year.

    Yet it is the giants of the net who are reaping vast profits “from other people’s work” by soaking up between 60 and 70 percent of advertising revenue, with Google’s jumping by a fifth in a year.

    Meanwhile, ad revenue for news media fell nine percent in France alone last year, “a disaster for the industry”.

    ‘Pillar of democracy at risk’ 

    “Years have passed (without anything being done) and free and reliable newsgathering is now threatened because the media will simply no longer be able to pay for it,” the news agencies added.

    “Diverse and reliable news sources, a pillar of democracy, risk being undermined.”

    Attempts by news outlets in France, Germany and Spain to force internet giants to pay have only resulted in them coughing up a “few symbolic crumbs”, they added.

    The press agencies insisted that some of the vast imbalance could be rectified if the EU gives them and other media “related rights” copyright to their work.

    However, some European Parliament members were worried that the proposed directive would threaten free access to news for internet users.

    But that would not be the case, the agencies insisted.

    “Internet users would not be touched… simply those who now pocket a disproportionate part of advertising revenue would have to share a significant part of it with those who actually produce the information” on which the money is made.

    The appeal was signed by AFP; the German agency DPA; Britain’s Press Association; the Spanish agency EFE; Italy’s Ansa; the Swedish agency TT; Belga of Belgium, Austria’s APA, and the Dutch agency ANP.

  • Google opens AI center in China as competition heats up

    Google opens AI center in China as competition heats up

    Google announced Wednesday that it will open a new artificial intelligence research centre in Beijing, tapping China’s talent pool in the promising technology despite the US search giant’s exclusion from the country’s internet.

    Artificial intelligence, especially machine learning, has been an area of intense focus for American tech stalwarts Google, Microsoft and Facebook, and their Chinese competitors Alibaba, Tencent and Baidu as they bid to master what many consider is the future of computing.

    AI research has the potential to boost developments in self-driving cars and automated factories, translation products and facial recognition software, among others.

    Google’s move to open a Beijing office focused on fundamental research is an indication of China’s AI talent, widely seen as being neck-and-neck with the United States in research capability.

    “Chinese authors contributed 43 percent of all content in the top 100 AI journals in 2015,” Li Feifei, a researcher leading the new center, wrote in a blog post on Google’s website.

    “We’ve already hired some top experts, and will be working to build the team in the months ahead.”

    Li noted that Chinese engineers formed the backbones of the winning teams in the past three ImageNet Challenges, an international AI competition to test which computing technology is better at recognizing and categorizing pictures.

    Chinese search engine Baidu’s team was banned for a year for breaking the rules during the 2015 competition.

    The country’s large population and strong mathematics and sciences education has nurtured a slew of engineering talent.

    Google operates two offices in China, with roughly half of its 600 employees working on global products, said company spokesman Taj Meadows.

    Its job board in China shows about a dozen openings in the AI field. The China center will join Google’s other research facilities outside of its Silicon Valley hub, including in New York, Toronto, London and Zurich.

    Google’s search engine and many of its services are blocked by China’s Great Firewall, but internet regulators have recently allowed access to its translation product, one that has made leaps and bounds in accuracy by incorporating the company’s AI research.

  • More online super sales for Asia online market

    More online super sales for Asia online market

    While the US formulated online super sales, such as this week’s Black Friday, Asia has adopted the concept with a vengeance.

    In fact, China has increasingly been exporting Alibaba’s Singles Day (11.11) event, which this month racked up a massive US$35 billion in sales. November is the favoured month for this new consumer mania, offering the Singles Day, Black Friday and Cyber Monday sales.

    Both Black Friday and Cyber Monday themselves have been catching on in the Asia Pacific, growing by 29 per cent last year, according to global payments company WorldPay.

    It says that despite forking out $17.8 billion on Singles Day last year, Chinese consumers still went hunting Black Friday bargains, with overall spending on the day up by 37 per cent from the previous year. In Hong Kong, the rate of growth was 32 per cent, and in Singapore 21 per cent.

    While retailers are among the biggest Black Friday winners, new WorldPay data suggests this year could also be a great opportunity for savvy APAC businesses in the travel and digital sectors. In Hong Kong, spending with travel and airlines saw a 30 per cent surge last year, with Singapore figures up 20 per cent as travellers jumped online to search for flight and hotel deals.

    Not just retailers

    Shoppers are also increasingly seeking out bargains for digital content such as subscriptions, e-books and on-demand box sets. Black Friday spending in this sector last year grew 62 per cent in Hong Kong and 14 per cent in Singapore.

    Not just retailers can benefit from Black Friday, but also a range of e-commerce businesses, says WorldPay Asia Pacific GM Phil Pomford.

    “While Black Friday and Cyber Monday have typically been the realm of retailers, a more diverse range of businesses are now recognising they can also take can take advantage of this special online opportunity.

    Shoppers during this time are highly engaged, proactive and looking for a wide range of online deals, so the potential to reach new customers and strengthen brand loyalty is huge, regardless of sector.

    “E-commerce businesses should set themselves up for success by ensuring their websites are prepared for heavy traffic, and offer simple payment options to drive shopping-cart conversions. They might also consider following the example of Amazon and kickstart Black Friday deals a week early.”

    Black Friday online sales surpassed $3 billion last year and are expected to rise this week, says Adobe Digital Insights, as buyers seek to avoid long queues and lost hours in retail stores.

    In Southeast Asia, Google searches for “Black Friday” have surged over the past five years, and 12 months ago major offline/online retailers like Robinsons, Sephora and Zalora offered generous discounts for the event.

    “Many industries rely on this event to make up a large portion of their fourth-quarter sales, in particular toys and games,” says Euromonitor International senior toys and games analyst Matthew Hudak.

    ‘Sure to jump on’

    Digital campaign company RTB House says Black Friday last year attracted 106 per cent more people to online stores, with 204 per cent more transactions.

    “We anticipate conversion rates surging this time,” says RTB House Southeast Asia country director Chandra Kuncara. “Customers who missed out on Singles Day will be sure to jump on this event.”

    He says personalised retargeting is an important selling tool during Black Friday. With AI technology and deep-learning algorithms, marketers can highlight most-desired products for each individual customer.

    More purchases mean more packages being shipped, and international courier service FedEx is again expecting to handle a record number of packages over the peak holiday shopping period, which starts on Monday and runs to December 24. This year it is expecting 380 to 400 million packages.

    The growth of cross-border e-commerce is turning the peak shipping season into a global phenomenon, says FedEx. For instance, 37 per cent of Singles Day purchases in China last year were from international brands or merchants. Cross-border shopping is expected to make up 20 per cent of e-commerce sales by 2022, led by Asia Pacific.

    “While an online purchase takes just a few clicks, logistics providers are working hard behind the scenes powering every moment,” says FedEx Express AsiaPacific president Karen Reddington. “Our business is the backbone of the e-commerce market.”

    Meanwhile, while shoppers scramble for Black Friday bargains this week, outdoor retailer REI is closing its 154 US stores for the third consecutive year, offering its nearly 12,000 employees a paid holiday. It is truly going against the tide by also putting a hold on online orders.

  • Europe turns on Facebook, Google for digital tax revamp

    Europe turns on Facebook, Google for digital tax revamp

    With public coffers still strained years after the worst of the debt crisis, EU leaders have agreed to tackle the question, spurred on by French President Emmanuel Macron who has slammed the likes of Google, Facebook and Apple as the “freeloaders of the modern world”.

    As recently as March, five of the world’s top 10 valued companies were Silicon Valley behemoths: Apple, Google’s Alphabet, Microsoft, Amazon and Facebook. (Germany’s SAP was Europe’s biggest and 56th on the global list).

    But tax rules today are designed for yesterday’s economy when U.S. multinationals — such as General Motors, IBM or McDonald’s– entered countries loudly, with new factories, jobs and more taxes for the taking.

    These firms had what tax specialists call “permanent establishment”, when companies showed a clear physical presence measured and taxed through tangible, real world assets.

    But today in most EU nations, the U.S. tech titans exist almost exclusively in the virtual world, their services piped through apps to smart phones and tablets from designers and data servers oceans away.

    Ghost-like, Silicon Valley has turned Europe’s economies upside down, but often with just a skeleton staff and some office space in markets with millions of users or customers.

    Nation-less 

    According to EU law, to operate across Europe, multinationals have almost total liberty to choose a home country of their choosing. Not surprisingly, they choose small, low tax nations such as Ireland, the Netherlands or Luxembourg.

    Thus, it is through Ireland that Facebook draws its wealth from millions of accounts across Europe. There are 33 million accounts in France and 31 million in Germany, according to recent data.

    While users enjoy the platform, Facebook tracks likes, comments and page views and sells the data to companies who then target consumers.

    But unlike the economy of old, Facebook sells its data to French companies not from France but from a great, nation-less elsewhere, with no phone number, address or physical “presence” for a customer who probably cares little.

    It is in states like Ireland, whose official tax rate of 12.5 percent is the lowest in Europe, that the giants have parked their EU headquarters and book profits from revenues made across the bloc.

    Indeed, actual revenues from advertising are minimal in France and Germany, but at Facebook HQ Ireland they grew to 7.9 billion euros, even though the vast majority does not come from the tiny EU island-nation of a mere 2.5 million users.

    Google follows the same pattern: in Germany in 2015, it had a little over 71 million users, in France just over 55 million. But in both nations, revenues are minimal.

    Yet, in Ireland, where the number of search engine users is less than five million, revenues for Google-parent Alphabet reached 22.6 billion euros in 2015.

    According to an analysis by Paul Tang, a specialist on tax issues at the European Parliament, France lost 741 million euros in tax revenue and Germany 889 million euros between 2013 and 2015 due to so-called “tax planning” by Google and Facebook.

    ‘No transparency’

    The Organisation for Economic Cooperation and Development believes that such tax schemes cost governments around the world as much as $240 billion a year in lost revenue, according to a 2015 estimate.

    “The actual activity of each company, including U.S. tech giants, is not known,” said Manon Aubry, spokeswoman for the NGO Oxfam.

    “Beyond the number of accounts or users in each country, it would be necessary to know in the case of Google for example, the amount of advertising sales in each country. We do not have it.”

    For car-ride smartphone service Uber, “we need to know the number of rides, but we don’t have it,” she said.

    “One of the first issues, therefore, is that of transparency: to rule that large companies publish data on activities and taxes paid in all the countries where they are present.”

    To the European Commission, the digital shortfall on tax is clear. The effective tax rate on the profit of digital giants in the EU averages only nine percent, while that of traditional companies exceeds 20 percent, it said.

    ‘Political crap’ 

    Apple, also based in Ireland, became one of the EU’s most emblematic tax cases when Competition Commissioner Margarethe Vestager ordered the iconic iPhone maker to pay 13 billion euros in back-taxes.

    Vestager said the U.S. giant had benefitted from illegal state aid, a gift from Ireland in exchange for choosing Dublin as its headquarters, with thousands of jobs at stake in the deal.

    Brussels says Dublin’s red carpet treatment accorded Apple an effective corporate tax rate of one percent on its European profits in 2003 — a rate that decreased to a scant 0.005 percent in 2014 — just a fraction of the official rate.

    “It’s total political crap,” Apple chief executive Tim Cook barked at the time.

    Undeterred, Vestager has gone after similar arrangements, such as those revealed in the Luxleaks scandal that exposed deals struck between Luxembourg and a long list of multinationals, including online U.S. retail giant Amazon.

    Faced with this situation, several solutions are under study.

    Driven by Macron, France has proposed an unusual idea that has so far divided Europe: tax the U.S. tech giants on sales generated in each European country, rather than on the profits that are cycled through low-tax countries.

    France says this proposal, presented by French Finance Minister Bruno Le Maire in September, has received the support of some 20 countries, including Germany, Italy and Spain.

    But there is fierce opposition from states like Cyprus, Malta, Ireland or Luxembourg — countries that have linked their EU membership to low corporate tax and thus transformed their economies from rural backwaters to financial hubs in a globalised world.

    Global, not EU, solution 

    Member states now agree that the problem would be best addressed at the international level, in the G20 or by the OECD, in order to prevent a high-tech exodus from the EU.

    Caught by surprise by the French initiative, the European Commission announced at the end of September that it will also propose solutions in 2018.

    Ideally, Brussels agrees that there needs to be a major reform of international tax rules, which would establish a closer link between the way value is created and the place where it is taxed.

    Without rejecting the French proposal, the commission wants to dust off an old project from 2011 — for a long time deadlocked because of the differences among the 28.

    Relaunched in October 2016, the idea has one of the most cumbersome acronyms ever to come out of Brussels: the Common Consolidated Corporate Tax Base or CCCTB — an ambitious bid to consolidate a company’s tax base across the EU.

    This draft legislation is currently being examined by the 28 EU member states and taxation of the digital economy could easily be included in the scope of the rules that may be adopted.

    Under the plan, all multinationals operating in the EU with total sales of more than 750 million euros would be fixed at only one place of taxation, with one tax administration.

    However, this tax would be distributed in all the countries where the company operates, and not according to the level of booked profit in each of these states, but according to the level of activity.

    This level of activity in each member state would be measured using a combination of factors, including the number of employees, the importance of tangible assets (buildings, machinery, etc.) and sales.

    French MEP Alain Lamassoure, co-rapporteur of the project, proposes to add a fourth idea: the volume of personal data collected and used by a digital platform wherever its services are used.

    But in Europe, all is made infinitely more complicated since the adoption of new European legislation on tax matters requiring unanimity of the EU’s current 28 members.

    In addition to these European proposals, the OECD is working on a global solution, which it must present to the G20 finance ministers at their next meeting in April in Washington.

    This initiative would have the merit of including Europe as well as the United States, Japan and emerging countries.

    Until last October, the United States had dragged its feet in efforts to better tax its national champions, but changed attitude. Specifically, it agreed to set up a working group with France in the OECD.

    “The Americans are in the same situation as us: their own tax system is not adapted to the current economy and they too are experiencing very substantial revenue losses that must be compensated,” EU economics commissioner Pierre Moscovici said.

    “Taxation of the U.S. tech giants is a global problem and the answer should be as well.”

  • Google store visits measurement comes to Singapore

    Google store visits measurement comes to Singapore

    A study by Google and Temasek revealed that 6.7% of all retail sales is expected to be done via e-commerce channels by 2025. What is significant about this data is that offline or storefront sales will continue to dominate retail sales for a foreseeable future.

    At the same time, retailers recognize the importance of smartphone as a channel for engaging customers. According to Hootsuite-wearesocial data, there are 8.44 million mobile subscribers in a city with a population of 5.74 million. The Infocomm Media Development Authority (IMDA) pegs wireless broadband penetration at 206.7% as of June 2017.

    According to eMarketer, Google and Facebook dominate the digital advertising space accounting for over 60% of ad spending. Both have developed solutions to allow advertisers to measure conversion that happen offline.

    This September, Singapore has become only the third country in Asia Pacific, after Japan and Australia, to have available Google’s store visits measurement, a technology designed to help businesses understand the offline effects of their online advertising campaigns.

    When people are trying to find a local business, they often turn to Google for help. According to Google nearly one-third of all mobile searches are related to location. To help consumers decide where to go, marketers are using innovations like location extensions and local inventory ads to promote nearby stores.

    Store visits measurement was first introduced in 2014 to give advertisers deeper insight into consumer journeys that start online and end in a physical business location. Google claims that in a span of three years advertisers around the world have measured over 5 billion store visits using AdWords.

    Google has combined its mapping and proprietary machine learning technology to help businesses measure store visits with the highest degree of precision and accuracy. Store visits are calculated based on aggregated and anonymized data from users who opt in to activate Location History.

    Store visits measurement is currently available for Search, Shopping and Display campaigns. Soon, this technology will also be available for YouTube TrueView campaigns to help retailers measure the impact of video ads on foot traffic to physical stores.

    Stephanie Davis, Country Director, Google Singapore said, ‘Bridging the gap between the online and offline worlds is a crucial step for retailers to understand the full value of their digital investments. But it’s not an easy task. Starting from today, businesses in Singapore can use Google’s industry-leading technology to accurately measure the impact of their online advertising campaigns on in-store sales.’

    In an exclusive interview with Retail Tech Innovation (see video below), Leonie Valentine, managing director, sales and operation for Google Hong Kong says there is not enough of a joined up view of how they can use analytics and data in retailers’ businesses.

    She acknowledges that retailers desire to know more about how customers are searching for products in stores, but there remains a limited organizational capability to be able to find all that data about their customers, make sense of it and interrogate it.

  • Singtel to be first in SEA to launch Google’s Pixel 2 XL

    Singtel to be first in SEA to launch Google’s Pixel 2 XL

    Singtel has signed on as the exclusive telco partner in Singapore for Google’s planned Pixel 2 XL smartphone.

    The operator will become the first in Southeast Asia to launch the device for customers when it is launched on November 15, Singtel said.

    The Cat 11 LTE compatible Pixel 2 XL will support data speeds of up to 500Mbps island-wide using Singtel’s LTE-Advanced network. It will also support a localized version of the Google Assistant virtual assistant service, which will be launched soon for use with Singaporean English.

    The device is now available for pre-order on Singtel’s website.

    “We’re excited to bring the Pixel 2 XL to Singapore. It is a device that many Android fans here have been eagerly waiting for, and we are sure they will be amazed by its innovative features,” Singtel CEO consumer Singapore Yuen Kuan Moon said.

    “With our extensive 4G network speeds and new Combo plans, coupled with our unlimited data options, customers will enjoy the optimal Google Pixel 2 XL experience.”

  • Google unveils new moves to boost struggling news organizations

    Google unveils new moves to boost struggling news organizations

    Google will implement a new policy that will allow publishers more flexibility to regulate subscriptions. Google announced new steps to help struggling news organizations Monday — including an end to a longstanding “first click free” policy to generate fresh revenues for publishers hurt by the shift from print to digital.

    The moves come amid mounting criticism that online platforms are siphoning off the majority of revenues as more readers turn to digital platforms for news.

    “I truly believe that Google and news publishers actually share a common cause,” said Google Vice President Philipp Schindler.

    “Our users truly value high quality journalism.”

    Google announced a series of measures, the most significant of which would be to replace the decade-old policy of requiring news organizations to provide one article discovered in a news search without subscribing — a standard known as “first click free.”

    This will be replaced by a “flexible sampling” model that will allow publishers to require a subscription if they choose at any time.

    “We realize that one size does not fit all,” said Richard Gingras, Google’s vice president for news.

    This will allow news organizations to decide whether to show articles at no cost or to implement a “paywall” for some or all content.

    Gingras said the new policy, effective Monday, will be in place worldwide. He said it was not clear how many publishers would start implementing an immediate paywall as a result.

    “The reaction to our efforts has been positive,” he told a conference call announcing the new policy.

    “This is not a silver bullet to the subscription market. It is a very competitive market for information. And people buy subscriptions when they have a perception of value.”

    Google said it is recommending a “metering” system allowing 10 free articles per month as the best way to encourage subscriptions.

    One-click subscriptions

    The California tech giant also said it would work with publishers to make subscriptions easier, including allowing readers to pay with their Google or Android account to avoid a cumbersome registration process.

    “We think we can get it down to one click, that would be superb,” Gingras said.

    He explained people are becoming more accustomed to paying for news, but that a “sometimes painful process of signing up for a subscription can be a turn off. That’s not great for users or for news publishers who see subscriptions as an increasingly important source of revenue.”

    Google would share data with the news organizations to enable them to keep up the customer relationship, he added.

    “We’re not looking to own the customer,” he said. “We will provide the name of user, the email and if necessary the address.”

    Gingras said Google is also exploring ways “to use machine learning to help publishers recognize potential subscribers,” employing the internet giant’s technology to help news organizations.

    He added that Google was not implementing the changes to generate revenues for itself, but that some financial details had not been worked out.

    Google does not intend to take a slice of subscription revenues, he noted.

    “Our intent is to be as generous as possible,” he said.

    Research firm eMarketer estimates that Google and Facebook will take in 63 percent of digital advertising revenues in 2017 — making it harder for news organizations to compete online.

    Facebook is widely believed to be working on a similar effort to help news organizations drive more subscriptions.

    Google created a “Digital News Initiative” in Europe in 2015 which provides funding for innovative journalism projects.

  • HTC and Google form $1.1 billion smartphone partnership

    HTC and Google form $1.1 billion smartphone partnership

    Google has paid US$1.1 billion to Taiwanese smartphone maker HTC to acquire technology and an unspecified number of staff.

    The two companies say the agreement is a testament to the decade-long strategic relationship between HTC and Google around the development of premium smartphones.

    It also supports HTC’s continuing branded smartphone strategy, enabling a more streamlined product portfolio, greater operational efficiency and financial flexibility.

    Despite recognised product quality, HTC has been struggling to make progress in the crowded global handset market. The Google deal will boost its cash reserves and cement the long-standing partnership as Google tries to boost its strength in what some commentators describe as a “fragmented” Android operating system market.

    An unspecified number of HTC employees – many of whom are already working with Google to develop Pixel smartphones – will join Google’s payroll.

    But HTC moved to reassure the market that the company will continue to have “best-in-class engineering talent” currently working on the next flagship phone, following the successful launch of the HTC U11 earlier this year.

    “HTC will also continue to build the virtual reality ecosystem to grow its Vive business, while investing in other next-generation technologies, including the Internet of Things, augmented reality and artificial intelligence,” the company said.

    Google, meanwhile, said the deal “further reinforces our commitment to smartphones and overall investment in its emerging hardware business”.

    “In addition to the talented and experienced team of professionals, Google will continue to have access to HTC’s IP to support the Pixel smartphone family. Additionally, this agreement also represents a significant investment by Google in Taiwan as a key innovation and technology hub.”

    Google will have non-exclusive use rights to HTC’s smartphone IP, the two companies said.

    Deal reflects “Apple threat”

    Commenting on the HTC and Google partnership, John Baptista, an associate professor of information systems with Warwick Business School, and a digital media specialist, said the deal shows Google’s confidence that its has the ideas internally to refine its technology and bridge the divide between IoT, smartphones and other technologies.

    “Despite its larger user base, Google’s future in the smartphone market is being threatened by Apple’s superior ability to integrate hardware and software centred on user experience.

    “The fragmented user experience of Android phones and the increasingly mute voice of Google in this market demands them to raise their stakes and engage more with manufacturers of devices to show more ambition and offer a credible vision for the future,” said Baptista.

    “Google knows it needs to work more tightly with manufacturers to develop a more consistent experience between the phone and other devices such as wearables, home automation, car automation, as well as increasingly work related applications and integration with office systems.”

    Baptista says executing its vision in partnership with HTC will help Google set a reference for other manufacturers that use their platform and explain to its users how and why they should continue to engage with Google’s products.

    “Also, augmented reality and virtual reality look increasingly to be the future for mobile, so it might be that Google needs to work more tightly with chip manufacturers to develop the hardware in conjunction with their software to deliver AR and VR capabilities.”

    “Brilliant step” says CEO

    Cher Wang, chairwoman and CEO of HTC, described the deal with Google as “a brilliant next step” in the company’s longstanding partnership, enabling Google to “supercharge their hardware business” while ensuring continued innovation within HTC’s smartphone and Vive virtual reality businesses.

    “We believe HTC is well positioned to maintain our rich legacy of innovation and realise the potential of a new generation of connected products and services.”

    The transaction, still subject to regulatory approvals and customary closing conditions, is expected to be settled by early 2018.

  • Alexa allies with Cortana to take on Google Assistant, Siri

    Alexa allies with Cortana to take on Google Assistant, Siri

    It’s the first time two tech giants, Amazon and Microsoft open up their AI powered virtual aides to each other. Amazon.com Inc and Microsoft Corp have joined forces to let their voice-controlled virtual assistants talk to each other, offering users the ability to seamlessly tap into work, their homes and shop online.

    The partnership is the first time two technology companies open up their artificial intelligence-powered virtual aides to each other, and will be aimed at outsmarting rivals Google Assistant and Apple’s Siri.

    The move in itself is rare as most virtual assistants are known to use data from their own ecosystems and not talk to one another.

    Users of Amazon’s Alexa will be able to ask Microsoft’s Cortana to do a range of activities — from booking a meeting to reading work email. And Cortana users will be able to call on Alexa to play music or turn on house lights.

    Not to be left behind, Alphabet Inc said on Wednesday Google Assistant will soon be available on third-party speakers and other home appliances.

    “Starting later this year, with manufacturers like LG, you’ll be able to control your appliances, including washers, dryers, vacuums and more from your Assistant on your smart speaker, Android phone or iPhone,” Google said.

    Several technology companies are trying to grab a share in smart homes, which allow consumers to control various connected appliances such as refrigerators and lights from a central hub or a smartphone.

    “In the long run it would seem that Amazon has more to gain from this deal, as Cortana remains trapped within the PC…while Amazon has won a powerful ally in its battle against Google,” Atlantic Equities analyst James Cordwell said.

    While Amazon introduced voice-controlled Alexa with its Echo speakers in 2014, Google launched Assistant on its Google Home speakers last year. Apple Inc in June introduced HomePod, powered by Siri.

    Amazon Echo devices will claim a 70.6 percent share of the U.S. market this year compared with a 23.8 percent share for Google Home, research firm eMarketer said in May.

    Users will be able to turn to their Echo device later this year and say, “Alexa, open Cortana,” or turn to their Windows 10 device and say, “Cortana, open Alexa,” the companies said.

    “It is surprising to me that these competitors have collaborated, that speaks to the quality of their respective CEOs,” Wedbush Securities analyst Michael Pachter said.

    “They understand that they will benefit more by working together than trying to destroy one another.”