Retail News CRM

Tag: Korea

  • Korean Air swings to net loss in 2018 from 2017 profit

    Korean Air swings to net loss in 2018 from 2017 profit

    Korean Air Lines said Tuesday it swung to a net loss in 2018 from a year earlier due to hefty foreign-exchange losses. The Korean flag carrier posted a net loss of 167.59 billion won ($150 million), after a net profit of 801.9 billion won a year earlier. As the dollar rose to 1,118.1 won at the end of 2018 from 1,071.4 won at the end of 2017, foreign-exchange translation losses reached 363.6 billion won and it cut into the annual earnings results, the statement said.

    The won’s weakness also drove up net interest costs to 454.8 billion won, up 55.5 billion won from the previous year, it said. Operating profit fell 28 percent to 676.33 billion won last year from 939.78 billion won a year ago. Sales climbed 7.7 percent.

    Lees ook:

    Lees ook:

  • SK Innovation net falls 21% in 2018 on oil price decline

    SK Innovation net falls 21% in 2018 on oil price decline

    SK Innovation, Korea’s largest oil refiner, said Thursday that its earnings sank 21 percent last year on lower oil prices and less demand for petrochemical goods. Net profit reached 1.69 trillion won last year, compared with a profit of 2.15 trillion won a year earlier, the company said in a regulatory filing.

    Operating income dropped 34.2 percent year-on-year to reach 2.12 trillion won, while sales spiked 18.1 percent to 54.5 trillion won over the cited period.

  • Korea firm to use greener packaging for this holiday’s gift set

    Korea firm to use greener packaging for this holiday’s gift set

    For many in Korea, Lunar New Year is a time to meet relatives and exchange elaborately-packaged gift sets that could contain anything from fruits and raw meat to cans of Spam. But one side effect to this approach to gift giving is the excessive waste – especially those originating from gift set packaging – which has been brought up as a major concern by Korea’s environment authorities in recent years.

    With growing government pressure and awareness about the environmental issues caused by excessive packaging, department stores and grocery franchises are trying to take the lead in adopting greener alternatives this year.

    Colored Styrofoam and gel-based ice packs, which are notoriously difficult to recycle, are the first things to get scrapped.

    Hyundai Department Store and Lotte Mart have both announced that they are replacing colored Styrofoam in gift sets with a plain white alternative starting from this holiday season. Previously, the companies added color to the material to add visual appeal. Colored Styrofoam materials are difficult to recycle because more money and manpower is required to create new Styrofoam products from them, making them unattractive to recycling companies.

    Lotte Mart Thermal Bag

    Lotte Department Store is chilling gift sets of meat and fish with ice packs filled with water instead of gel-based ones for the first time this year.

    Competitor Shinsegae Department Store is also ditching the hard-to-recycle wooden boxes and cloth wrapping it had previously used to package gift sets. It will use paper boxes instead.

    Other retailers are collecting ice packs – both gel- and water-based – and recycling them themselves.

    Department store chain AK Plaza said it will collect ice packs from AK Plaza-bought gift sets across all its stores until Feb. 10 for recycling and disposal.

    Hyundai Home Shopping is taking it one step further and accepting ice packs regardless of their place of purchase. This year, it teamed up with Gangdong District office in eastern Seoul to install collection bins in 18 locations to allow customers to drop off used ice packs after the holidays.

    “We’ve collected ice packs from our online shopping members in the past and decided to install public ice pack collection bins this holiday season,” said a Hyundai spokesperson. “We will send out the ice packs that we collect to our partners in the food industry so they can be reused.”

    Lotte Mart is focusing on making gift bags more attractive and practical to encourage customers to use them even after the holidays end.

    The thermal bags that come with its beef gift sets now have shoulder straps and a sleek black design, making them practical and user-friendly. While the thermal bags have always been reusable, they were previously covered with large Lotte brand logos and difficult to carry around.

    The grocery chain is also going to package more fruit gifts this year in what it calls “recycle boxes.” The boxes, first introduced during last year’s Chuseok (harvest festival) holidays, are made of sturdy paper that can easily be reassembled into mini storage boxes.

    “We didn’t register any copyright for our fruit ‘recycle box’ design so that other retailers can also participate in recycling and reducing disposable waste,” a Lotte spokesperson explained.

    The businesses’ green initiatives follow the government’s consistent calls to reduce packaging and other waste during the Lunar New Year holidays.

    As has become customary every holiday season, the Environment Ministry announced last month that it will work together with local governments to inspect gift sets being sold across retailers in the country and fine violators up to 3 million won ($2,700) if they do not comply with packaging rules.

    Current regulations stipulate that gift sets can only be wrapped two times and that the volume of packaging must not exceed 25 percent of the product’s total volume.

    Last Lunar New Year, the Environment Ministry fined the manufacturers of 49 products that were in violation of these rules. The total fine combined came to 52 million won ($46,000).

    “We have seen a small decline in the number of products that violate excessive packaging regulations over the years,” said an Environment Ministry official in the recycling division. “The participation of companies to reduce packaging and comply with inspection is always a big help.”

    Lees ook:

    Lees ook:

  • Who visited Korea in 2018?

    Who visited Korea in 2018?

    Chinese visitor arrivals in South Korea rose 14.9 percent year-on-year in 2018 to 4,789,512, according to new Korea Tourism Organization figures. Chinese arrivals in December 2018 rose 25.2 percent year-on-year. The results confirm a sustained recovery in Chinese tourism from March 2018 as Korean-Chinese relationships improved in the wake of the THAAD anti-missile system dispute that had devastated Chinese tourism for the previous year.

    For the first two months of 2018 Chinese arrivals slumped 43.7 percent, heavily influencing the year-end result.

    However, the 2018 performance was still far short of pre-THAAD levels. In 2016, 8,067,722 Chinese visited South Korea, 68 percent more than the 2018 tally and a 46.8 percent share of total arrivals, compared to last year’s 31.2 percent.

    Japanese market buoyant but political concerns rise

    The Japanese tourism market was buoyant in 2018, rising 27.6 percent to 2,948,527, a 19.2 percent share of arrivals. December saw a 33.5 percent rise year-on-year.

    The combination of concerted Japanese visitor growth and a strong yen has been reflected in increased duty free spending. A report by The Korea Herald said that January 2019 sales to Japanese consumers at Lotte Duty Free’s flagship store in Myeong-dong, Seoul (the country’s biggest travel retail door) had surged 31 percent year-on-year, compared to 15 percent for all nationalities.

    The same report said that Shinsegae Duty Free’s Myeong-dong store posted a 53 percent rise in sales to Japanese shoppers during the same period, while overall turnover at the flagship fell 1 percent.

    But prospects for a continued boom in Japanese tourism may be marred by a worsening political dispute, this time between South Korea and Japan. A military row began on 20 December following an encounter between a Japanese plane and a South Korean destroyer.

    The Japanese claimed that the South Korean warship aimed its fire-control radar at the aircraft while the Koreans contend that the ship was rescuing a North Korean ship drifting in international waters.

    Several more ‘fly-buy’ incidents since then have escalated tensions, leading to fears that the row could “snowball into crisis”, as CNN wrote.

    Departures of Korean nationals (along with Chinese and Japanese the key components of the Korean travel retail industry consumer mix) rose 8.3 percent year-on-year in 2018 to 28,695,983 and 3.8 percent in December to 2,495,279. The year ended much weaker than it began – five of the first six months saw double-digit increases, all of the final six months were under 6 percent.

  • KT Telecop warns people to secure homes for Seollal

    KT Telecop warns people to secure homes for Seollal

    KT Telecop, the security arm under mobile carrier KT, has warned people to be careful leaving their homes empty over the Lunar New Year period. On Tuesday, KT Telecop said most incidents occur during the first day of the holiday period, according to three years of big data it has collected during the Lunar New Year and Chuseok holidays.

    Theft is the most commonly reported issue, accounting for 59 percent of incidents, followed by property damage at 24 percent and fire at 17 percent.

    A spokesperson from KT said travelling families should keep a tight watch on their front doors and windows before leaving the house to prevent crime.

    For those intending to leave the house empty for a long time, KT suggests keeping some lights on at all times so it appears occupied.

    Lees ook:

    Lees ook:

  • Netflix streams its way into Korean hearts

    Netflix streams its way into Korean hearts

    Netflix viewership is growing faster than ever in Korea. According to mobile app tracker WiseApp on Tuesday, 1.27 million Android users in Korea used the Netflix app in December last year. That’s nearly four times, or 274 percent, more than the beginning of the year, when just 340,000 Android users had used the app in January 2018. Nearly half, or 41 percent, of Netflix users were in their 20s.

    WiseApp estimated that there are around 900,000 paying Netflix users across all devices in Korea who spend a monthly 11.7 billion won ($10.5 million) combined on the platform.

    Netflix users are allowed to share their account with family members and friends, so the number of paying customers is always lower than the number of users. Netflix also offers a one-month free trial, giving first-time users unlimited access to the platform for a limited time.

    Onlookers have suggested a variety of possible explanations for Netflix’s growing success in Korea and the rest of the world.

    Park Yong-hu, an IT expert who has previously worked for Kakao and Baedal Minjok operator Woowa Brothers, believes the absence of advertisements allows Netflix original content creators greater freedom to come up with fresh and innovative material.

    “Platforms that host advertisements often run into the problem of whether to prioritize users or advertisers first,” said Park. “For companies like Netflix, however, where the client and user are the same, they have the advantage of being able to clarify their vision.”

    Netflix confirmed that it doesn’t try to limit creators.

    “Netflix never requests creators change their stories,” added a spokesperson from Netflix in Korea. “Creators are guaranteed that they will create the content they want and Netflix just helps to realize their dream.”

    Convenience is another feature winning over users.

    From smart TVs to tablets, there are over 1,500 different types of smart devices that Netflix currently supports. The 14,500 won premium subscription option in Korea allows up to four people to use the platform at the same time, even in 4K ultra-high definition.

    With Netflix’s Smart Downloads, users don’t even have to bother downloading shows themselves. The smart feature automatically deletes an episode a user has finished watching and downloads the next one.

    Netflix’s recommendation system also attempts to offer users enough content that fits their preference so that they keep using the service.

    “Netflix does not gather user data by categorizing them into groups like ‘a male bachelor in his thirties living in Seoul,’ but we instead [suggest shows] by looking at the types of content that they have watched and the reviews they have left,” said a Netflix spokesperson.

    Netflix’s vast potential was most recently demonstrated by the tremendous success of its original film “Bird Box” starring Sandra Bullock. In a move untypical for the company, Netflix took to Twitter to reveal that 45 million users worldwide had streamed the post-apocalyptic hit within its first week of release last month.

    This year, the streaming platform is ambitiously trying to make its debut in the Korean drama scene. It has already confirmed the launch of several original Korean drama series with genres ranging from teen-romance to zombie-thriller, and started strong with the release of “Kingdom” last week, starring famous actors including Bae Doo-na of “Cloud Atlas.”

    Some believe it will be just a matter of time before Netflix becomes a force to be reckoned with in the domestic drama industry.

    “The threat Netflix is posing to Hollywood means that even production and distribution of video content cannot escape the currents of the fourth industrial revolution,” said Park.

    Lees ook:

  • Shinesegae targets US$90 million with a new brand

    Shinesegae targets US$90 million with a new brand

    Major South Korean travel retailer Shinsegae Group is set to launch an in-house developed cosmetics line, Yunjac, into the duty free channel at its Myeong-dong store in the capital city, Seoul. An ambitious sales target has been set for the brand. The opening on 2 February of an independent Yunjac cosmetics area adds to existing domestic market locations in Jung-gu and Gangnam in Seoul, and Centrum City in Busan. The brand was launched in October 2018.

    Fashion, beauty and lifestyle specialist, Shinsegae International, which developed the 42-strong product line, has told The Moodie Davitt Report that it aims to make US$90 million in sales by 2020. Four travel retail exclusive sets are part of the product range.

    The duty free exposure will promote Yunjac to a wider audience, with a particular focus on Chinese travellers. A Shinsegae Duty Free spokesman said: “The Myeong-dong store is a trendy shopping place where you can easily experience the world’s most popular brands. We will try our best to be the centre of world beauty. The line is targeting the global market including China.”

    Yunjac, which means ‘nature’s masterpiece’, is chiefly built around skincare with some makeup and other smaller segments, also part of the portfolio. It is the result of several years research and preparation by Shinsegae International. The product development was a joint effort with global cosmetics maker Intercos and world-renowned botanical research institute Vitalab.

    The manufacturing process involves extracting active ingredients from the best Korean herbs and combining them with state-of-the-art science. The end result is what Shinsegae describes as “the whole plant effect” which is claimed to restores the skin’s natural strength.

    Yunjac’s 42 products are priced at around US$30 for cleansing products, US$100 for skincare and US$50 for mother and infant items, according to Shinsegae Duty Free.

    Lees ook:

    Lees ook:

  • KT CEO talks 5G at World Economic Forum

    KT CEO talks 5G at World Economic Forum

    The head of KT, the country’s leading telecommunications provider, outlined the importance of 5G networks in driving innovation at the World Economic Forum in Davos, Switzerland, last week. KT CEO Hwang Chang-gyu was invited to a meeting of the International Business Council, a community of 100 select highly influential executives around the globe, which was held on the forum’s sidelines.

    Hwang said the adoption of the upcoming network system will play an integral role in processing autonomous driving vehicles and telemedicine systems.

    5G refers to the fifth-generation mobile network that will succeed the current 4G network, which has been prevalent for about seven years. The network is expected to be commercialized in the first quarter of this year, according to KT.

    The global elite meeting also acted as a get-together for the world’s renowned CEOs and academics. KT said Hwang spoke with Apple’s Tim Cook, adding that the Apple CEO pledged to visit Korea or invite Hwang to the United States to learn more about the 5G network. Rafael Reif, the president of the Massachusetts Institute of Technology (MIT), said he expected Hwang will lecture about 5G at the campus.

    The KT CEO also promised to strengthen cooperation with Japan’s telecom NTT Docomo to run 5G during the Tokyo Olympic Games in 2020.

    Lees ook:

  • GM Korea’s union has plan to get workers paid

    GM Korea’s union has plan to get workers paid

    GM Korea’s union is planning to request further government support for employees who took unpaid leave after the shutdown of the Gunsan manufacturing plant last year. The decision, outlined in a follow-up document detailing a GM Korea union meeting held on Jan. 22, could go back on the original arrangement with the company to share the cost burden of supporting employees who went on unpaid leave.

    Since GM Korea’s Gunsan plant closed last year, the government provided support for six months, until November, to hundreds of workers who took unpaid leave. The company and its union decided to each cover half of the support payments, or 1.125 million won ($1,000) for every worker, for 24 months after the end of the government support. According to the document, the union will work towards gaining further government support by recategorizing unpaid-leave workers as paid-leave workers.

    According to the Ministry of Employment and Labor, companies can apply for government support for workers on paid leave to partially cover their payment. If the company pays 70 percent of the pay for employees on paid leave, the government can provide around two-thirds the amount for up to 180 accounting days.

    The document said the change would require agreement from the company and approval from the Labor Ministry. GM Korea said it has paid what it owes to workers on unpaid leave. It declined to comment on the union’s plans. Korea Development Bank completed last month injection of $750 million into the struggling company.

  • LG Household sells 1 trillion won of cosmetics in quarter

    LG Household sells 1 trillion won of cosmetics in quarter

    LG Household & Health Care sold 1 trillion won ($885.2 million) of cosmetics for the first time ever in a quarter, the company said Thursday. In its 2018 fourth quarter, cosmetics sales totaled 1.05 trillion won, an increase of 18.2 percent year on year. It credits strong sales of luxury line “The History of Whoo” for the good performance, adding that Whoo became the first single brand in the domestic cosmetics industry to reach 2 trillion won in annual global sales.

    LG’s health care arm achieved another first. It recorded annual operating profits over 1 trillion won for the first time last year, while posting 6.7 trillion won in total sales.

    Lees ook:

  • Gucci adds 6 new intriguing Gucci Places

    Gucci adds 6 new intriguing Gucci Places

    Luxury fashion brand Gucci has labelled six international destinations as ‘Gucci Places’ – a list that includes Daelim Museum in Seoul. The Gucci Places were selected by the Italian Fashion House as destinations that “surprise, arouse interest, and inspire a creative response”, according to a report in Prestige Online. They were chosen in collaboration with well-known artists who were tasked with visiting the place and record their impressions, establishing a visual journey of photographs, travel notes and sketches.

    Daelim Museum was named for its association with Coco Capitan, an artist whose calligraphy has appeared on Gucci collections.

    Lees ook:

    Lees ook:

    Lees ook:

  • Ssangyong teases new Korando

    Ssangyong teases new Korando

    SsangYong Motor said Monday it will release a brand new sport utility vehicle in March that will replace its current Korando C SUV. The fresh model, which has been developed under the project name C300, will simply be called the “Korando,” according to the carmaker. Korando is one of SsangYong’s oldest lineups, alongside Tivoli and Rexton. The company decided to retain the name, hoping that would boost sales.

    It is the first entirely new car in the Korando lineup in eight years, since the company rolled out the midsize SUV Korando C – since then, it has just been revamped versions of existing models. Cars sold under the Korando label include the Korando Sports, Korando Turismo and Korando C, which will be discontinued when the new Korando launches.

    SsangYong also unveiled three teaser images of the car on Monday. The carmaker said it used a low and wide design for the car’s body, following a global trend. The front of the vehicle resembles SsangYong’s popular compact SUV Tivoli.

    The automaker has added various driver assistant features to the car. With the SUV market expanding, SsangYong hopes to grow its market share in the local car market with the anticipated release.

    A spokesperson from SsangYong said the new car will be the “most fascinating and high-tech Korando-branded car in history.”

  • Kia Motors begins sales of 2020 edition of Sorento SUV

    Kia Motors begins sales of 2020 edition of Sorento SUV

    Kia Motors announced Monday it has begun rolling out the 2020 model of its Sorento sport-utility vehicle (SUV) for sale. The updated Sorento comes with new safety features applied to all of its diesel trims and a refreshed design. The diesel version of the compact crossover SUV will have smart safety features, such as lane keep assist, lane departure warning, driver attention warning and others on all of its trims.

    As for design, the automaker said it applied a newly designed dark chrome grille on all of its models, with the highest trim model installed with 19-inch chrome alloy wheels.

    The new model also comes with a new premium trim called “master special,” which features more options, such as rear occupant alert and a head-up display.

    The SUV comes in diesel and gasoline models, with the base diesel model starting at 27.88 million won ($25,000).

    Lees ook:

    Lees ook:

    Lees ook:

  • Time for South Korean cosmetics to face challenges

    Time for South Korean cosmetics to face challenges

    South Korean cosmetics stores that have been the drivers of the ‘K-Beauty’ industry for the past 15 years are facing a crisis, exposing their limitations. The cosmetics industry is undergoing a series of transformations due to decreased demand from China and a change in distribution structure resulting from stagnant domestic demand and increased competition.

    Nowadays, it is common to see health and beauty shops (H&B) such as Olive Young and LOHBs reorganise and shift their main focus online.

    According to cosmetics industry analysts, the size of the South Korean cosmetics stores’ market was 2.29 trillion won (US$2.05 billion) in 2017, which reflects a rapid decrease since the peak in 2016. It is estimated that total sales last year decreased by 15 per cent from the previous year.

    With sales decreasing, the industry is closing down branches. The number of South Korean cosmetics stores began to shrink in 2017 and is estimated to have fallen to 5200 last year.

    Popular brand Skinfood is facing an imminent crisis. The company, once a huge hit with the phrase “Don’t eat, give it to your skin” entered corporate restructuring last October, after encountering difficulty securing liquidity due to excessive debts.

    Those who suffer the most in the process are franchise owners, who are protesting that the company is trying to avoid the worsening situation without taking responsibility.

    The causes of the decline of the retail shop are numerous. The first reason is the excessive competition within the industry.

    Add to this, China’s retaliatory actions as part of the THAAD missile crisis in 2017 led to huge decrease in sales.

    Changes in distribution structure have also played a role. H&B shops are now leading the market, offering a variety of brands in one place, instead of a closed structure.

    These types of stores are a gaining competitive edge as they can sell occupy low and medium-priced brands and new venture brands as well as establish strategic products.

    Retail shops became a mainstream cosmetics market in the early 2000s. Amid the economic slump, retail shops continued to grow in number as brands gradually added fast product launch strategies and functional products aligned with trends based on affordable prices.

    Chinese tourists clearing out the shops in the wake of the Korean wave contributed to the growth of retail shops. However, in the current situation, retail shops are only beginning to restructure.

    While some chains of South Korean cosmetics stores are choosing to downsize their branches, others have chosen to invest aggressively.

    Those who chose aggressive investment plans in a bid to become global cosmetics companies hope to achieve economic success despite the difficult situation and uncertain prospects for the future.

  • Lotte’s Ministop deal falls through

    Lotte’s Ministop deal falls through

    The sale of convenience store chain Ministop fell apart as potential bidder Lotte and the Japan-based convenience franchise failed to agree on a price. The AEON Group of Japan, the largest shareholder of Ministop Korea, filed a notice on Monday that it has suspended the sale process to sell its full stake in the unit. The AEON Group owns a 76.06 percent share while Daesang Group, a Korean food conglomerate, has a 20 percent stake. Japan’s Mitsubishi holds 3.94 percent.

    Ministop Korea also notified its workers of the suspension, vowing to keep searching for a potential suitor.

    Executives from AEON and Ministop visited Seoul over the weekend to meet Shin Dong-bin, chairman of Lotte Group, which also owns 7-Eleven in Korea.

    The retail giant has been considered the likeliest buyer since it reportedly offered the highest price of around 400 billion won ($357.3 million).

    Other competitors include Shinsegae, which owns convenience store franchise Emart24, and Glenwood Private Equity, a local private equity firm.

    Ministop opened a bidding process back in November, but delayed selecting a preferred bidder.

    The introduction of a government regulation banning the opening of convenience stores within 80 meters (262 feet) of another store led to Ministop requesting a higher price, according to local media outlets.

    Ministop’s sale garnered attention from the beginning because it could impact the highly-competitive convenience store chain market in Korea.

    Ministop operates 2,500 stores across the country. If Lotte had succeeded in acquiring Ministop, it could have increased its number of stores from 9,500 to 12,000.

    CU runs the most stores, at 13,109, while the second player is GS25 with 13,018.

    Emart24 ranks fourth with 3,564 stores.