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  • Accor and Alibaba form strategic partnership

    Accor and Alibaba form strategic partnership

    International hospitality group Accor and e-commerce giant Alibaba have entered a strategic partnership to develop a series of digital applications and loyalty programs to improve the consumer and traveler experience over the next five years.

    The announcement was made at a ceremony in Beijing during this year’s China International

    Import Expo. Accor was among the delegation of French companies accompanying President Emmanuel Macron on a state visit to China.

    The strategic collaboration will leverage Alibaba’s nearly 700 million consumers across its China retail marketplaces to enable more Chinese travelers to access Accor’s consumer offerings. It will allow for seamless integration of Accor’s customer journeys within Alibaba’s ecosystem. Alibaba’s travel arm Fliggy will allow consumers to book hotels, access catering services, book entertainment and take advantage of other lifestyle services. Payments can be made using Alipay, a digital payment service operated by Alibaba affiliate Ant Financial.

    Accor will also offer Chinese consumers a hassle-free hotel experience through its “Haoke” program – geared towards Chinese travelers. Haoke, which means “Welcome” in Chinese, is a certification program that ensures Accor’s hotels are ready to welcome Chinese guests by incorporating Chinese-language, Chinese dishes on menus, Chinese-speaking staff, and other services and payment systems that meet the needs of Chinese travelers.

    The collaboration between Accor and Alibaba will be instrumental to the roll-out of Accor’s soon-to-be-launched lifestyle loyalty program, ALL – Accor Live Limitless. Alibaba will make the program’s services and benefits available to its massive consumer base, using its ecosystem, consumer insights and digital marketing capabilities, accelerating the roll-out of ALL in China and around the world.

    “We are excited to enter into this strategic global partnership with Alibaba, a leading global technology company in the world,” said Accor’s chairman & CEO Sebastien Bazin. “China’s importance to the world’s tourism industry and this key collaboration with Alibaba will symbolically strengthen economic ties between China and France, while giving Chinese travelers access to exciting events and benefits through ALL – Accor Live Limitless.”

    “Over the past 20 years, Alibaba has formed two flywheels with one focused on consumers and the other on enterprises, said Alibaba Group executive chairman and CEO Daniel Zhang. “Our consumer-facing business facilitates and stimulates consumption, of which travel consumption is an important segment. Through the Alibaba business operating system, we enable tourism industry partners such as Accor to fully digitize their business operations, from sales to marketing, brand building to member management and service Innovations.”

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  • Noni B Group looks at rebranding

    Noni B Group looks at rebranding

    Fashion retailer Noni B Group enjoyed the benefit of its first year of trading as a significant multi-brand retail group during FY19 and is seeking to push further into this direction: floating a name change to Mosaic Brands Ltd.

    According to Noni B Group chairman Richard Facioni, this change is another significant milestone for the group, and reflects the synergistic and complementary collection of brands that are now part of its portfolio.

    Noni B Group currently operates the Millers, W.Lane, Noni B, Rivers, Katies, Autograph, Rockmans, Crossroads and BeMe brands.

    While the five former-Specialty Fashion Group brands acquired in July 2018 made a collective positive earnings contribution to the group, ongoing costs relating to the acquisition, as well as restructuring, hit the group’s bottom line for FY19.

    Noni B Group announced on Tuesday net profit had fallen 52 per cent to $8.2 million from $17.3 million the year prior, while EBITDA rose 22 per cent to $45.5 million, and revenue grew to $881.9 million, from $372.4 million the year prior – a 136 per cent increase.

    “This result, at a time of considerable change within the business and an uncertain economic climate globally and domestically is a significant achievement,” Facinoni said.

    “When we announced the acquisition of the Specialty brands, we conservatively expected them to break-even on an EBITDA basis in FY2019, returning to profit in FY2020.

    “We achieved anticipated synergies and merger benefits ahead of schedule and identified additional efficiencies, resulting in the five brands, collectively, making a positive earnings contribution for the year.”

    Noni B Group managing director Scott Evans said that he was pleased with the result, and that lessons learned through operating nine separate brands across an expanded footprint had enhanced the group’s understanding of its customer’s product preferences, shopping habits, and behaviours.

    “These insights have guided our decisions across the group to improve all aspects of our customers’ journey,” Evans said.

    “In summary, we are a very different company than a year ago. The changes we have made have created a stronger and more profitable business which is financially stable, generates cash and provides a solid platform for future expansions.”

    “We are excited about the potential to be unlocked by greater analysis of our group’s data, store expansion and online strategies.”

    Evans expects the group’s omni channel strategy will be a pillar for growth moving forward.

    Online sales grew to 9.8 per cent of total group sales in FY19 from 4 per cent in FY18, having reached comparable sales growth of 21 per cent – which the acquired brands saw sales growth of 15 per cent, up from 9 per cent in FY18.

    This result has prompted further investment in the online space – with Noni B Group looking to expand the online team, add further digital marketing channels and improve its customer experience.

    For FY20, Noni B Group is expecting underlying EBITDA to reach $75 million – in line with market consensus.

    Shareholders will be able to vote on the potential name change at the group’s AGM in November.

  • Gome Retail to target smaller cities as part of restructuring

    Gome Retail to target smaller cities as part of restructuring

    Gome Retail Holdings will speed up its penetration into lower-tier Mainland China markets during the year ahead, with about 1000 stores slated for opening.

    The move is part of a broader strategy dubbed ‘Home.Living’ in which the retailer is rolling out innovation and transformation throughout the business.

    For the first half of this year, Gome Retail reported a loss attributable to shareholders of RMB380 million (US$53.1 million), a reduction of the RMB457 million loss during the  corresponding period last year as its restructuring began to show results.

    Group sales for the first half were RMB34.333 million, relatively stable compared with RMB34.706 billion for the corresponding period last year.

    Chairman Zhang Da Zhong says that in the months ahead, the company will further expand into third- to sixth-tier Chinese cities to meet the constantly growing demand of these markets.

    Moving into these markets efficiently is possible due to Gome’s advantages in brand, supply chain and logistics, he said.

    During the first six months of this year, the group’s total gross merchandise volume (GMV) increased by about 1.8 per cent compared with the same time last year, with GMV of its county-level stores (both self-operated stores and New Retail stores) growing by 339 per cent. Sales through its Me Shops grew by about 123 per cent, while sales from smart products grew by 62 per cent. Sales by its new businesses, such as home solutions and the integration of kitchen cabinets with electrical appliances, grew by 108 per cent, and service GMV grew by 32 per cent.

    This year, Gome has entered “a critical stage of its strategic transformation” said Zhang Da Zhong.

    “Leveraging on the advantages of internet technology, Gome has set up a user-base interaction and operation platform under the integration of the three terminals – the Gome app, physical stores and Me Shop.”

    As well as the company’s foray into smaller cities, the company will begin opening a second wave of new Ixina stores, its self-operating integrated kitchen cabinets and electrical-appliances business collaboration with European cabinet brand Ixina. Stores will open in cities including Wuxi and Nanjing, after Beijing and Shanghai, to further boost the brand’s awareness and reputation. Cozy Home, the home-hardware integration solutions chain, will also be developing at full speed, he said.

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  • Korea’s largest retailers forced to think about delivery services

    Korea’s largest retailers forced to think about delivery services

    South Korea’s largest retailers are having to invest in logistics to cope with rising online spending and personalized delivery services.

    South Korean online shopping malls Coupang and Market Kurly have led the paradigm shift in the delivery industry after introducing the early morning delivery service, which has led many to adjust to the new and more convenient ways to purchase goods.

    Large brick-and-mortar retailers can no longer wait for the customers to visit their store.

    Homeplus, a South Korean hypermarket chain operator, said this week it has opened two fulfillment centers, located in Anyang and Suwon, Gyeonggi Province to provide better online delivery services.

    In a 6600sqm logistics center, pickers collect products in a tray to ship them for online orders. A Digital Picking System informs the picker on which tray to use, where the product is located, and the final results of the picking process.

    Homeplus plans to improve 140 stores across the country with enhanced capabilities for online shopping and delivery by 2021.

    SSG.com, Shinsegae Group’s online marketplace, currently runs NE.O, logistics centers for online shopping located in Yongin and Gimpo. NE.O will open its third center in Gimpo later this year.

    SSG.com is also in charge of receiving orders at E-mart’s picking and packing centers as part of a two-track strategy.

    Lotte Mart plans to expand its logistics centers for online shopping to meet the rising demand from the online community.

    Lotte’s signature delivery service is same-day nighttime delivery service. If a customer places an order before 8pm, the product will be delivered before midnight on the same day.

    As such, large offline retailers are now in competition over expanding logistics centers for online shopping, which may turn out to be the only way to outlive the ‘delivery war.’

    But for South Korea’s largest retailers, building separate logistics centers for online shopping may also provide stores with a wider leeway since offline malls are subject to various restrictions, including mandatory business holidays.

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  • E-Mart posts first-ever loss ; restructuring lures

    E-Mart posts first-ever loss ; restructuring lures

    Korean discount chain operator E-Mart has posted its first-ever net loss, amid growing competition from online shopping rivals and e-commerce giants.

    The company’s quarterly results showed a net loss of KRW26.6 billion (US$24.7 million) between April and June, its first negative result since it was spun off from Shinsegae Group in 2011. The loss stands in comparison to a net profit of KRW94.8 billion ($77.7 million) during the same period last year.

    The company says it plans to raise 1 trillion won (US$820 million) by selling assets and will buy back stocks worth some 100 billion won to boost shareholder value.

    E-Mart says it expects its losses will to continue into the next financial period.

    “Online archrivals, such as Coupang Inc and other major e-commerce operators are forecast to expand their food category later in the year,” said Hana Financial Investment expert Park Jong-dae, “which could further weigh down E-Mart.”

  • Singapore retail sales slip in June

    Singapore retail sales slip in June

    Singapore retail sales – excluding motor vehicles – decreased by 2.7 percent in June, according to Statistics Singapore.

    The headline figure, which includes motor vehicles, was down 8.9 percent, reflecting the high volume of cars sold in June last year and a lower COE quota for May to July this year.

    Month-on-month, Singapore retail sales were down 0.4 percent, excluding vehicles.

    Online accounted for 5.5 percent of the S$3.5 billion in retail spending for June.

    Sales of furniture & household equipment declined 15.1 percent year on year, attributed to higher sales in the sector during last year’s Hari Raya festive season. Similarly, the computer & telecommunications equipment and watches & jewelry sectors reported sales down by 7.7 percent and 4.8 percent respectively, driven in part by lower demand for handphones and jewelry.

    Sales of medical goods & toiletries and of apparel & footwear both grew by 1.4 percent.

    Compared to the same period last year, sales of food & beverage services grew by 5.3 percent in June, estimated at $864 million, compared to $820 million in June last year.

    Sales by fast-food outlets grew by 10.6 percent compared to June last year, due partly to the opening of new outlets by some major fast-food chains. Food caterers, restaurants and other eating places (such as cafes)were up by between 3.2 percent and 5.7 percent during the period.

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  • Retail sales in Indonesia decline

    Retail sales in Indonesia decline

    Retail sales in Indonesia declined 1.8 percent in June, compared with an annual growth rate of 7.7 percent a month earlier, a central bank survey showed on Thursday.

    The last decline from a year earlier was in January last year when retail sales also dropped 1.8 percent.

    The survey predicted retail sales would rise 2.3 percent on an annual basis in July, when the new school year begins.

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  • City Chain sales down as store network shrinks

    City Chain sales down as store network shrinks

    City Chain sales plunged 20 percent across Greater China in the three months to June.

    Hong Kong-headquartered parent Stelux International – which spun off its eyewear business last year – said the watch-retailing chain’s poor performance was due to a 14.8-per-cent contraction of its store network and “softened consumer demand”.

    Group-wide turnover fell 18.8 percent to HK$235.3 million for the June quarter.

    City Chain sales in Greater China reached $167.1 million in the quarter, down 20.1 percent, with the store network down from 135 at the end of June last year to just 102.

    Sales in Southeast Asia fell 15.3 percent to $68.2 million with the store network down 36 over a year to 208.

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  • Double-digit leap for General Vietnam retail sales

    Double-digit leap for General Vietnam retail sales

    Vietnam retail sales surged by 11.6 percent in the first seven months of this year, according to figures from the nation’s government.

    According to the General Statistics Office of Vietnam, sales of goods and services reached US$120.57 billion from January through July, with 76.1 percent of that figure ($91.76 billion) spent on goods – 12.5 percent up year on year.

    In July alone, according to the government estimates, sales of retail goods and services reached $17.84 billion, 1.7 percent up on June and 12.4 percent ahead of July last year.

    By category, Vietnam retail sales of food and foodstuffs rose by 12.8 percent year to date, with clothing and textiles up by 10.7 percent.

    Accommodation and restaurant services grew 10 percent year on year to $14.51 billion. Travel services rose 12.5 percent to $1.1 billion.

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  • Singapore retail store rents ease in second quarter

    Singapore retail store rents ease in second quarter

    Central Singapore retail rents eased by 1.5 percent in the second quarter of this year, according to data from the Urban Redevelopment Authority.

    That followed a smaller quarter-on-quarter decline of 0.2 percent in the three months to March 31.

    At the end of the June quarter, there were 320,000sqm of space in the pipeline, down from 364,000sqm three months earlier.

    Singapore retail space occupied by tenants rose by 74,000sqm in the quarter, more than reversing a 14,000sqm decline in the prior period.

    That contributed to a fall in the vacancy rate across the city from 8.7 percent to 7.7 percent.

    Singapore retail rents ease in second quarter

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  • Alibaba targets 30 million US SMEs

    Alibaba targets 30 million US SMEs

    Alibaba has opened its platform to enable US businesses to sell their products to millions of Alibaba.com buyers in the US and around the globe.

    The nearly 30 million small and medium-sized businesses in the US – especially manufacturers, wholesalers, and distributors – can now better access the US$23.9 trillion global B2B e-commerce market, an opportunity that is six times larger than the global B2C e-commerce market.

    Alibaba is also co-producing a series of “Build Up” workshops and webinars with local chambers of commerce and B2B organizations across the country – including Score, one of the nation’s largest non-profit networks of volunteer, expert business mentors.

    “Alibaba aims to empower entrepreneurs and help them succeed on their own terms,” said Alibaba Group’s head of North America B2B John Caplan. “With 10 million active business buyers in over 190 countries and regions, we are reshaping B2B commerce by providing the tools and services needed for US SMB companies to compete and succeed in today’s global marketplace.”

    “Alibaba’s announcement to welcome US sellers onto its B2B marketplace shows the Chinese retail giant’s desire to diversify its product offering,” said Emarketer principal analyst Jillian Ryan.

    “Currently, about 90 percent of the goods sold on the marketplace are from factories in China that are often manufacturing custom goods-to-order for buyers across the globe. Buyers on the platform are from developed nations like the US, Canada, India, Australia, Brazil, and the UK, and these buyers want to be able to source goods from the US.”

    As part of its extended services, Alibaba has streamlined the ability to build and manage a single digital store on the global Alibaba.com platform; added valuable transaction capabilities, including online payment; built CRM and communications tools to facilitate the direct ownership of customer relationships; enhanced digital marketing tools to target any appropriate B2B demand; and provided an option to work with Alibaba.com’s US-based Seller Success team.

  • Positive outlook for Singapore retail leasing sector

    Positive outlook for Singapore retail leasing sector

    Ongoing investment-sale activity for malls suggests a positive outlook for the Singapore retail leasing sector, reports Edmund Tie & Company – especially for properties well connected to public transport and offering experiential and activity-based retail options.

    In a report Q2 2019 Real Estate Times for the Singapore market, the property company projects islandwide rental growth will be mixed, ranging from a 2 per cent decline to a 2 per cent increase this year. The low supply pipeline from next year onwards is likely to provide some underlying support to occupancy rates and rental levels.

    Investment market 

    For the second consecutive quarter, investment transaction value (of properties valued above S$100 million) jumped more than 52 per cent quarter on quarter with two transactions totalling $961 million. The largest sale was Chinatown Point for $520 million to a foreign institutional investor.

    The net supply of space fell by about 78 per cent as fewer projects were completed. As such, islandwide occupancy declined slightly by 0.4 percentage points to 90.1 per cent in the first quarter, however, the opening of Funan mall with 325,000sqft net lettable area – with 95 per cent of space pre-leased – is not expected to significantly impact occupancy rates in the second quarter.

    Rental rates 

    Singapore retail leasing rates across the different market segments remained largely flat, as occupancy rates remained high for malls located in prime positions. Upper-storey retail in the Orchard Road/Scotts Road area likely fell slightly due to weakened tourist spending, while the prime malls in the suburban areas continue to attract major brand retailers and new-to-market brands.

    The net demand and supply for retail spaces in suburban areas slowed in the first quarter, with the occupancy rate down marginally.  Prime-located malls with easy transportation access and a diverse and well-managed tenant mix continued to perform relatively well.

    New openings included Cafe Amazon outlets at Jewel Changi and Jurong Point Shopping Centre, and Xing Fu Tang (a Taiwanese bubble tea chain) opened a permanent store at Century Square in the second quarter.

    New space supply pipeline 

    From the third quarter of this year through to 2022, some 1.1 million sqft of retail space is expected to come onstream, with the majority of that to be completed in the second half of this year. The largest will be the Paya Lebar Quarter mall of about 313,000sqft.

    The average annual pipeline of known projects from next year through to 2022 is less than 150,000sqft, which is substantially below the three- and five-year average.

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  • E-commerce sales up in New Zealand with 16 per cent last year

    E-commerce sales up in New Zealand with 16 per cent last year

    New Zealand consumers spent $4.2 billion online last year, a 16 percent increase in 2017, according to the latest e-commerce report from NZ Post.

    This compares to just 2 percent annual growth in bricks-and-mortar shopping, the postie said in a statement released last week.

    The rise in spending was driven by Kiwis shopping online more often, with consumers hitting the ‘buy’ button 22 times each.

    Last year also saw the emergence of ‘super shoppers’ – with nearly 10 percent of the 1.8 million Kiwis who shopped online last year spending over $9000.

    The report found that spending with New Zealand online stores grew nearly twice as fast as spending with international online stores, though roughly a third of the dollars consumers spent online in 2018 overall went overseas.

    Around 12 percent of online shoppers used to buy now pay later methods, such as Afterpay, last year – with younger users and women being the majority of users.

    The most prominent online shoppers in New Zealand are women aged between 30 and 45 who live in rural areas, NZ Post found.

    “NZ Post is delivering well over half of all parcels bought online in New Zealand and we’re proud to be integral to that moment of joy when your online shopping parcel arrives,” Bryan Dobson, NZ Post’s chief marketing officer, said.

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  • AI-powered retail store We9go opens

    AI-powered retail store We9go opens

    Accrelist-owned AI retail store We9go has fully launched after an eight-month trial.

    The Geylang Road shop uses AI, facial recognition and radio frequency identification to track inventory, collect data on shopper preferences, facilitate payment processes and recognise product movements.

    When it soft launched last October it was open only to invited customers, so as to test and demonstrate its features.

    Accrelist says it will now focus on strengthening AI solutions and facial-verification services.

    “The company intends to move beyond smart retail-technology solutions,” said Terence Tea Yeok Kian, Accrelist’s executive chairman and MD.

    “We aim to offer a wider range of smart-and-secure cloud-based solutions as a systems integrator through its collaboration with technology companies to broaden the group’s revenue stream.”

    After its full launch, the 24/7 We9go store has an AI-powered robot that greets shoppers and assists them with product information and availability.

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  • Waterstones parent to buy Barnes & Noble

    Waterstones parent to buy Barnes & Noble

    The parent of British bookseller Waterstones, Elliott Management, will purchase Barnes & Noble – the last remaining big-box bookseller left in the US following the departure of rival Borders – for about US$683 million.

    Once the deal is finalised in Q3 of this year, Waterstones CEO James Daunt will also assume control of all Barnes & Noble operations, although the two firms will remain independent.

    Dive Insight says: “The deal with Elliott could mark the closing of a turbulent chapter in Barnes & Noble’s story, one that included a failed merger, a legal battle with a former executive and agitation by activist investors. And prior to that there were years of management turnover, strategic misfires and lost sales as the last box book seller tried to hold off Amazon.”

    “As it happens, I know James Daunt fairly well,” said Barnes & Noble chairman Leonard Riggio in a letter to employees, “and I am delighted to have him as our new leader.

    “Like me, James believes our culture has to be more store-centric, which means more localisation of assortments and operations. It follows that he believes local managers must have more authority to get the job done.”

    A press release from Barnes & Noble read that Waterstones “has successfully restored itself to sales growth and sustainable profitability, based on a strategy of investment in their store estate and the empowerment of local bookselling teams.”

    Elliott, which has owned Waterstones for about a year, has US$825 million in debt financing available banks to fund the Barnes & Noble acquisition.

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