Tag: retail news

  • VN-Index Declines as Retail Trading Activity Reaches Two-Week Low

    VN-Index Declines as Retail Trading Activity Reaches Two-Week Low

    On Monday, Vietnam’s benchmark VN-Index saw a modest drop of 0.20%, closing at 1,226.8 points. This decline marks the index’s lowest trading activity in over two weeks, reflecting a period of cautious investor sentiment.

    Highlighted Trends in Trading Volume

    The VN-Index concluded the day down 2.43 points, following a gain of 5.88 points in the previous session. Trading on the Ho Chi Minh Stock Exchange fell significantly, decreasing by 30% to VND 14.153 trillion (approximately USD 544.3 million), the lowest level since April 10. Notably, this dip is attributed to a lack of available sellers amidst eager buyers.

    Excluding this unusually quiet session, current trading levels would represent the lowest in two months, emphasizing a shift in market dynamics.

    Key Movements in Major Stocks

    Within the VN-30 basket, which includes the 30 largest capped stocks, the day reflected mixed fortunes. Thirteen stocks within the basket saw declines, with major players such as Vinhomes Holdings (down 6.1%), FPT Corporation (down 2.6%), and Vietjet Air (down 2.1%) leading losses.

    On a positive note, fifteen blue-chip stocks advanced, with Sabeco (SAB) rising 3.4%, SeABank (SSB) climbing 2.8%, and Fortune Vietnam Bank (LPB) up by 1.5%.

    Foreign Investment Activity

    In a noteworthy trend, foreign investors remained net buyers, accumulating VND 6 billion primarily in shares of Mobile World (MWG), a leading electronics retail chain, and MB Bank (MBB).

    Trends on Other Exchanges

    The Hanoi Stock Exchange’s HNX-Index saw a slight decline of 0.13%. Similarly, the UPCoM-Index for the Unlisted Public Companies Market edged down by 0.03%, reflecting a general trend of subdued trading across the Vietnamese stock market.

    Conclusion: What This Means for Retail and Consumers

    The recent fluctuations in the VN-Index and the accompanying decline in trading volume suggest a cautious atmosphere among investors, potentially impacting broader consumer sentiment and retail growth. As the market adjusts, stakeholders will be keenly observing these trends to gauge their implications for the retail sector and consumer behavior in the coming months.

  • Top Financial Leaders Gather in Zurich to Discuss Retail Trends

    Top Financial Leaders Gather in Zurich to Discuss Retail Trends

    Top leaders from the realms of politics, finance, and technology will converge in Zurich for the highly anticipated third edition of the Point Zero Forum. This event, taking place from May 5 to 7, 2025, aims to address pivotal issues impacting the financial sector amid changing market dynamics.

    A Call for Trust and Stability

    Recent turbulence in financial markets has heightened awareness of the need for trust and stability, elements essential for fostering innovation and sustainability within the industry. The Point Zero Forum offers a vital space for high-level discussions focused on the future of global finance.

    Key Themes for Discussion

    As part of its agenda, this year’s forum will tackle several pressing topics relevant to the evolution of financial systems:

    • Path to Europe’s Technology Independence: Explore strategies for Europe to build a solid policy and infrastructure foundation that ensures digital sovereignty.
    • Demographic Challenges: Identify innovative policies that can bolster social and economic inclusion amid significant demographic transitions.
    • Startup Founders Spotlight: Examine how Europe’s entrepreneurial landscape can harness innovation and funding to enhance economic resilience and global competitiveness.

    Esteemed Speakers Lead the Dialogue

    The forum features an impressive lineup of distinguished speakers, including:

    • Guy Parmelin – Swiss Minister at the Federal Department of Economic Affairs and Research
    • Martin Schlegel – Chairman of the Governing Board, Swiss National Bank
    • Andrea Maechler – Deputy General Manager, Bank for International Settlements (BIS)
    • Axel Weber – Former UBS Chairman
    • Mike Dragan – Group Chief Operations and Technology Officer, UBS Group
    • Dirk Klee – Head of BlackRock Switzerland

    A Collaborative Effort

    The Point Zero Forum is jointly organized by the Swiss State Secretariat for International Financial Matters (SIF) and the Global Finance & Technology Network (GFTN), an initiative pioneered by the Monetary Authority of Singapore (MAS).

    As this prestigious gathering brings together top decision-makers, it is poised to inspire actionable insights and collaborative strategies that could reshape the future of the global financial landscape. The outcomes from the forum may significantly influence retail news, consumer trends, and the broader marketplace, ensuring that stakeholders are equipped to navigate the complexities of an ever-evolving financial world.

  • Exploring the Impact of Retail News Asia: A Historical Perspective

    Exploring the Impact of Retail News Asia: A Historical Perspective

    Retail News Asia has been a key source of retail industry news in Asia for 13 years. This online platform provides valuable information, market trends, and breaking news to businesses and consumers navigating the ever-changing retail landscape in Asia.

    Whether it’s about local market developments or international brand expansions, Retail News Asia has played a significant role in shaping the understanding of retail dynamics in the region. Its extensive coverage helps industry professionals make informed decisions while keeping consumers updated on the latest retail innovations and trends.

    In this article, we will explore the history and impact of Retail News Asia, looking at how this news platform has influenced and documented the growth of Asian retail markets since it started.

    The Founding and Evolution of Retail News Asia

    Retail News Asia was founded in 2010 during a time of significant change in the retail industry in Asia. The founders saw that there was a lack of specialized news coverage for the retail sector in the region, and they wanted to fill that gap. Their goal was to create a platform where retail professionals could find information about market trends, industry developments, and important news stories.

    Initial Focus on Traditional Retail

    When Retail News Asia first started, it primarily targeted:

    • Retail executives: High-level decision-makers in the retail industry
    • Business owners: Individuals who own and operate retail businesses
    • Decision-makers: People in positions of authority who make choices about business strategies

    The early content on the platform focused mainly on traditional retail formats such as physical stores and shopping centers. It also covered developments in major Asian economies like China, India, and Japan.

    Adapting to Digital Transformation

    As technology began to reshape the retail landscape in Asia, Retail News Asia recognized the need to adapt its coverage accordingly. The platform expanded its reporting to include:

    1. E-commerce reporting: Analyzing trends in online shopping and digital marketplaces
    2. Digital innovation: Covering technological advancements that are transforming the way products are sold
    3. Cross-border retail: Providing updates on international brands entering or expanding within Asian markets
    4. Consumer behavior: Exploring shifts in consumer preferences and buying habits

    This evolution reflects the dynamic nature of Asia’s retail industry, where both traditional and digital channels coexist.

    Serving a Broader Audience

    Over time, Retail News Asia has broadened its audience beyond just executives and decision-makers. It now caters to various stakeholders within the retail ecosystem, including:

    • Small business owners looking for insights into industry trends
    • Corporate executives seeking strategic information about competitors or partners
    • Professionals working in related fields such as marketing, logistics, or finance who want to stay informed about retail developments

    By being flexible and responsive to changes in the market, Retail News Asia has established itself as an indispensable resource for anyone interested in understanding Asia’s complex and ever-evolving world of commerce.

    Comprehensive Coverage of Diverse Asian Retail Markets

    Retail News Asia stands as a vital information hub, delivering in-depth coverage across Asia’s diverse retail landscape. The platform’s reporting spans multiple retail segments:

    Local Market Coverage

    • Traditional brick-and-mortar stores
    • Family-owned businesses
    • Regional retail chains
    • Pop-up retail concepts

    Digital Commerce Focus

    • E-commerce platforms
    • Mobile commerce innovations
    • Social commerce trends
    • Digital payment solutions

    The platform’s geographic footprint extends throughout key Asian markets:

    • Southeast Asia: Singapore, Thailand, Malaysia, Indonesia, Vietnam
    • East Asia: China, Japan, South Korea, Hong Kong
    • South Asia: India, Bangladesh, Sri Lanka

    Retail News Asia’s sector coverage reflects the region’s retail diversity:

    • Fashion and apparel
    • Consumer electronics
    • Fast-moving consumer goods (FMCG)
    • Luxury brands
    • Food and beverage
    • Beauty and cosmetics
    • Home and lifestyle

    This comprehensive approach ensures readers stay informed about market developments across different retail categories. The platform’s reporting captures both established retail giants and emerging local players, providing valuable insights into market dynamics and consumer behavior patterns across Asia’s varied retail environments.

    Timely Updates Through a Strategic Content Approach

    Retail News Asia’s content strategy demonstrates its commitment to delivering real-time retail intelligence. The platform’s dedicated team curates and publishes 50+ fresh stories weekly, ensuring readers stay ahead of market developments and emerging trends.

    The platform’s strategic approach includes:

    • 24/7 News Monitoring: A dedicated editorial team tracks retail developments across time zones
    • Multi-source Verification: Cross-referencing information from industry experts, company announcements, and market analysts
    • Rapid Response Publishing: Quick turnaround time from news break to publication
    • Digital-first Distribution: Optimized content delivery through web, mobile, and social platforms

    Retail News Asia maintains high journalistic standards while meeting the demands of fast-paced digital publishing. Each story undergoes thorough fact-checking without compromising the urgency of breaking news. The platform’s content mix includes:

    • Breaking news updates
    • In-depth market analysis
    • Expert interviews
    • Company profiles
    • Industry reports

    The platform leverages advanced digital tools to streamline content distribution. Its mobile-responsive website, automated newsletters, and social media integration ensure readers receive updates through their preferred channels. This multi-channel approach has proven effective in reaching busy retail professionals who require instant access to market intelligence.

    Impactful Reach and Influence on Asian Retail Stakeholders

    Retail News Asia’s influence extends far beyond simple news reporting, reaching an impressive 13.6 million readers across the Asia-Pacific region and globally. This substantial readership base includes:

    • Industry decision-makers
    • Retail entrepreneurs
    • Market analysts
    • Investment professionals
    • Retail technology innovators

    The platform’s impact on the Asian retail landscape manifests through its role as a trusted information source shaping critical business decisions. Small shop owners utilize market insights to adapt their business strategies, while large corporations rely on the platform’s comprehensive analysis for regional expansion plans.

    The platform’s influence is evident in several key areas:

    1. Market Entry Strategies: Companies use Retail News Asia’s insights to evaluate potential markets
    2. Technology Adoption: Retailers stay informed about emerging retail technologies
    3. Consumer Trend Analysis: Businesses track shifting consumer preferences
    4. Competitive Intelligence: Organizations monitor industry movements and competitor activities

    Retail News Asia’s reporting has become instrumental in identifying emerging retail trends, from the rise of social commerce to the adoption of contactless payment systems. The platform’s analysis helps businesses anticipate market shifts and adapt their strategies accordingly, creating a ripple effect across the Asian retail ecosystem.

    Looking Ahead: The Future of Retail News Asia

    The next chapter in Retail News Asia’s journey promises exciting developments as technological advancements reshape the media landscape. The platform is poised to embrace innovative content formats, including:

    • Interactive Data Visualization – transforming complex market trends into engaging, easy-to-understand visual stories
    • AI-Powered Personalization – delivering tailored content based on individual reader preferences and behavior patterns
    • Immersive Multimedia Experiences – incorporating virtual reality tours of retail spaces and augmented reality product demonstrations

    The platform’s role as a specialized regional news source remains crucial for Asia’s retail ecosystem. Its targeted focus on local markets, combined with global retail insights, positions it uniquely to:

    • Guide retailers through digital transformation
    • Spotlight emerging market opportunities
    • Connect businesses across borders
    • Foster innovation in retail practices

    As retail continues to evolve in Asia, Retail News Asia stands ready to adapt its coverage while maintaining its core mission: delivering valuable, actionable insights to the region’s retail community.

  • Navigating the Retail Landscape in Southeast Asia: Key Challenges for 2025

    Navigating the Retail Landscape in Southeast Asia: Key Challenges for 2025

    Southeast Asia’s retail scene in 2025 is a booming hub of growth and potential, fueled by a young, tech-savvy population of over 600 million consumers. The region’s retail market has evolved into a vibrant ecosystem where traditional shopping meets digital innovation.

    The numbers tell a compelling story:

    • Modern grocery retail growth: 6-7% annual increase
    • Rising middle class: 350 million by 2025
    • Digital economy value: Projected to reach $300 billion

    Southeast Asia has become an important retail center, attracting both global brands and local entrepreneurs. The region’s diverse features – from bustling traditional markets in Jakarta to upscale shopping centers in Singapore – offer a wide range of retail experiences.

    However, this promising landscape also comes with its own challenges:

    • Market Fragmentation: Each country has its own unique consumer behaviors
    • Digital Transformation: Rapid shift towards omnichannel retail
    • Economic Pressures: Inflation and changing consumer spending patterns
    • Infrastructure Gaps: Varying levels of development across regions

    For retailers aiming for success in Southeast Asia’s 2025 market, understanding these dynamics is crucial. The combination of traditional retail practices with emerging technologies, along with changing consumer preferences, presents both opportunities and obstacles that require strategic navigation.

    Economic and Consumer Factors Impacting Retail Growth in Southeast Asia

    The retail landscape in Southeast Asia is facing significant challenges due to ongoing economic issues, particularly inflation, which is influencing how consumers behave. Recent data indicates that inflation rates are hovering between 3.5% to 6% in major Southeast Asian markets, directly affecting the volume of retail sales.

    Key Inflation Effects on Retail:

    • Reduced discretionary spending
    • Shift towards essential goods
    • Increased price sensitivity
    • Trading down to cheaper alternatives

    The expected trend of decreasing inflation in 2025 brings some hope for retailers. Economic forecasts suggest that inflation rates will drop to 2-3% across the region, potentially releasing pent-up consumer demand. This easing could lead to increased spending in previously affected categories such as electronics, fashion, and dining.

    Consumer confidence remains fragile due to ongoing financial pressures. A recent Nielsen survey reveals that 65% of Southeast Asian consumers are actively looking for ways to save money. This change in behavior has created distinct market dynamics:

    Impact on Retail Segments:

    • Discount retailers are seeing a 15-20% growth in their customer base
    • Fast-food chains are experiencing an 8-12% decline in average transaction value
    • Private label products are gaining a 25% market share
    • Budget-friendly retail formats are expanding their presence

    The current economic situation has altered how people make purchases, with 72% of consumers prioritizing value over brand loyalty. Retailers who adapt their pricing strategies and product offerings to align with these changing preferences are better positioned to capture market share.

    Navigating Market Structure and Competitive Landscape Challenges

    Southeast Asia’s retail landscape presents a unique contrast between traditional and modern retail formats. Traditional trade channels – wet markets, mom-and-pop stores, and street vendors – account for 70-80% of grocery spending across the region. These establishments maintain their dominance through personalized service, convenient locations, and cultural familiarity.

    Modern retail formats have gained significant momentum, growing at 15-20% annually in key markets like Indonesia, Vietnam, and the Philippines. Key drivers include:

    • Rising middle-class populations
    • Increasing urbanization
    • Growing preference for organized shopping experiences
    • Enhanced product variety and quality assurance

    Digital ecosystem players have intensified market competition. Companies like Grab, GoTo, and Sea Limited leverage their extensive user bases to expand into retail services. These tech giants offer:

    • Integrated shopping experiences
    • Sophisticated loyalty programs
    • Advanced data analytics capabilities
    • Seamless payment solutions

    The retail sector’s focus has shifted from aggressive expansion to sustainable profitability. This transition brings operational challenges:

    • Supply chain optimization across multiple channels
    • Last-mile delivery efficiency
    • Inventory management across online and offline platforms
    • Integration of legacy systems with new digital infrastructure

    Physical retailers face mounting pressure to develop omnichannel capabilities. Success requires balancing traditional retail strengths with digital innovation while maintaining operational efficiency in an increasingly complex market environment.

    Overcoming Operational and Technological Hurdles for Retail Success

    Digital transformation is crucial for Southeast Asian retailers in 2025. With the help of advanced data analytics, retailers can:

    • Create highly personalized marketing campaigns
    • Predict inventory needs accurately
    • Optimize pricing strategies on the spot

    Key Digital Transformation Priorities:

    Retailers should focus on the following areas for their digital transformation efforts:

    1. Implementing AI-powered demand forecasting systems
    2. Integrating cloud-based inventory management solutions
    3. Deploying smart POS systems with built-in analytics
    4. Developing customer data platforms for personalized experiences

    The automation of value chains brings great opportunities for improving operations. Leading retailers are putting their money into:

    • Robotic process automation for warehouse operations
    • Smart shelving systems with electronic price tags
    • Automated replenishment systems
    • AI-powered quality control mechanisms

    Strategic partnerships are essential for creating flexible supply chains throughout Southeast Asia. Successful retailers are doing the following:

    1. Working together with local logistics providers for last-mile delivery
    2. Joining forces with tech startups to find innovative solutions
    3. Building connections with multiple suppliers to ensure resilience
    4. Establishing data-sharing networks with key stakeholders

    Implementing these technological solutions requires a significant investment in infrastructure and talent development. Retailers need to find a balance between the costs of implementation and the long-term benefits of improved operational efficiency and enhanced customer experience.

    Emerging Tech Solutions in SEA Retail:

    Here are some emerging technologies that have the potential to revolutionize the retail industry in Southeast Asia:

    • Blockchain for supply chain transparency
    • IoT devices for real-time inventory tracking
    • Machine learning for predictive maintenance
    • Edge computing for faster data processing

    Addressing Regulatory Environment and Property Development Issues in Southeast Asian Retail Markets

    Southeast Asian retail markets have a complicated set of rules that are different in each country. For example, in Vietnam, foreign retailers must go through strict requirements called Economic Needs Testing (ENT) before they can open stores. Malaysia has specific policies for Bumiputera ownership, while Indonesia requires certain retail operations to have local partnerships.

    Key Regulatory Challenges:

    • Different licensing requirements per country
    • Foreign ownership restrictions
    • Local content requirements
    • Varying tax structures
    • Complex import regulations

    Property development for retail spaces is facing increasing pressures in 2025:

    Rising Costs and Space Constraints:

    • Construction material costs up 15-20% due to inflation
    • Prime retail space rental increases in major cities
    • Limited land availability in urban centers
    • Strict zoning regulations

    Infrastructure gaps create additional hurdles for retail development. Bangkok’s traffic congestion impacts delivery times, while Manila’s port congestion affects supply chain efficiency. Jakarta’s flooding risks require extensive mitigation measures in retail property development.

    Local partnerships emerge as a vital strategy to navigate these challenges. Retailers like Aeon and Central Group demonstrate success through joint ventures with local property developers, enabling better understanding of regulatory nuances and access to prime locations.

    The regulatory landscape pushes retailers toward innovative solutions. Mixed-use developments gain popularity, combining retail spaces with residential and office components to maximize land use efficiency. Smart building technologies help optimize space utilization and reduce operational costs amid rising inflation.

    Meeting Evolving Consumer Expectations: Strategies for Retailers in 2025

    Southeast Asian consumers in 2025 have sophisticated preferences, pushing retailers to adapt their strategies. Market research indicates a 70% increase in demand for fresh, organic produce and sustainable products across major urban centers like Singapore, Jakarta, and Bangkok.

    Key consumer trends shaping retail strategies:

    Health-conscious purchasing

    • Premium fresh produce sections
    • Organic food departments
    • Plant-based alternatives
    • Wellness product ranges

    Sustainability focus

    • Eco-friendly packaging
    • Locally sourced products
    • Transparent supply chains
    • Carbon footprint labeling

    Private-label offerings emerge as a critical strategy for retailers to meet these evolving preferences while managing inflation pressures. Leading retailers in Thailand and Malaysia have expanded their private-label ranges by 40%, introducing premium sustainable product lines at competitive price points.

    Successful retailers implement:

    1. Clear product origin labeling
    2. Digital tracking systems for supply chain transparency
    3. Partnerships with local organic farmers
    4. Sustainability certification programs
    5. Personalized healthy lifestyle recommendations

    Vietnamese retail chain VinMart exemplifies this adaptation, launching a “Green Living” private label that combines affordable pricing with sustainable packaging, capturing a 15% market share in their fresh produce category within six months.

    Exploring Emerging Opportunities in Southeast Asian Retail Markets

    Southeast Asian retailers can tap into significant growth potential through strategic technological integration and innovative revenue streams. The digital transformation of retail presents lucrative opportunities for businesses ready to embrace change.

    Building Integrated Tech Ecosystems

    • Smart retail solutions powered by AI and IoT
    • Unified commerce platforms connecting online and offline channels
    • Mobile-first payment solutions catering to the region’s digital natives
    • Data analytics platforms for real-time inventory management
    • Virtual try-on experiences using AR technology

    Retail Media Networks: A New Revenue Frontier

    • Digital advertising spaces within retail apps and websites
    • Targeted promotional campaigns using first-party customer data
    • Brand partnerships through in-store digital displays
    • Personalized shopping recommendations based on purchase history
    • Location-based marketing initiatives

    The rise of super apps in Southeast Asia creates opportunities for retailers to integrate their services into existing digital ecosystems. Companies like Grab and Gojek demonstrate the potential of combining retail, delivery, and financial services into unified platforms.

    Local retailers can differentiate themselves by developing proprietary tech solutions tailored to regional preferences. Examples include:

    • QR code payment integration
    • Voice commerce in local languages
    • Social commerce features
    • Live shopping capabilities
    • Cross-border e-commerce solutions

    These technological advancements position Southeast Asian retailers to capture market share while building sustainable competitive advantages in an increasingly digital retail landscape.

    Conclusion

    The retail landscape in Southeast Asia presents a complex mix of challenges and opportunities for 2025. Success depends on retailers’ ability to find a delicate balance between aggressive growth strategies and sustainable operational practices.

    Key success factors for retailers include:

    • Maintaining operational efficiency while navigating diverse regulatory frameworks
    • Building robust technological infrastructure for seamless customer experiences
    • Implementing sustainable practices that resonate with conscious consumers
    • Creating agile business models adaptable to market shifts

    The future belongs to retailers who can harmonize these elements while staying true to local market nuances. Those who master this balancing act will emerge as leaders in Southeast Asia’s promising retail sector, turning challenges into stepping stones for sustainable growth and market leadership.

  • Indonesia’s e-commerce market tipped to exceed $46 billion

    Indonesia’s e-commerce market tipped to exceed $46 billion

    E-commerce transaction values are growing steadily in Indonesia, with the market size up from $18.2 billion in 2020 to $40.8 billion last year.

    According to data and analytics company GlobalData, this represents a compound annual growth rate (CAGR) of 22.3 per cent.

    With such a growth pace, GlobalData forecasts the Indonesian e-commerce market to reach $46.6 billion in value this year.

    Government initiatives to improve digital infrastructure and online transaction security have contributed to this market growth, the research house reports.

    To protect traditional businesses and online marketplaces, and to reduce online fraud, the Indonesian Ministry of Trade issued a ban on social media e-commerce transactions in 2023, improving consumer confidence.

    GlobalData’s 2024 Financial Services Consumer Survey found that alternate payment methods held a market share of 49.3 per cent in the e-commerce payment landscape due to their convenience, speed, and security.

    Mobile wallets such as GoPay and Dana have gained popularity among consumers, with GoPay seeing 30 million downloads last July.

    The survey found that bank transfers held a 30.2 percent market share, particularly for high-value transactions, attributed to perceived security and the direct nature of the process.

    The use of cards for e-commerce transactions was just 7.5 percent, according to the survey.

    A preference for credit cards was seen due to the benefits offered, such as reward programs, cashback, interest-free installment payment options, and discounts.

    “Looking ahead, Indonesia’s e-commerce market value is projected to grow at CAGR of 12 per cent from 2025 to 2029. The growth will be driven by several key trends, including the continued expansion of digital payment solutions, the increasing penetration of smartphones and internet connectivity, and the rising demand for convenient and secure online shopping experiences,” said GlobalData banking and payments analyst Siddharth Das.

  • How Seamless Shopping Journeys Are Reviving Physical Retail Stores

    How Seamless Shopping Journeys Are Reviving Physical Retail Stores

    With ecommerce projected to capture 41% of global retail sales by 2027, it might seem counterintuitive for retailers to continue investing in new and existing physical stores. Yet, retailers like Fujifilm, Sketchers, and North Face are not only maintaining their brick-and-mortar presence but actively innovating with new store concepts to better serve modern shoppers and stand out in a competitive market.

    Rather than signalling the decline of physical stores, the rise of ecommerce is actually fuelling the revival of retail spaces, where fresh, exciting store concepts are drawing in consumers. This trend highlights the evolving behaviours and preferences of today’s shoppers. Retailers recognise that modern consumers engage with multiple sales channels during their buying journey, and in fact, 73% of shoppers prefer to combine online and in-store experiences. This omnichannel approach underscores the enduring importance of physical stores in a digitally driven retail landscape.

    Flexible Payments

    In today’s omnichannel digital age, offering flexible payment solutions is essential. According to Manhattan’s Unified Commerce Benchmark Singapore, 31% of ecommerce consumers will not retry if they must re-enter their payment details at checkout. Modern shoppers expect to pay using their preferred method, whether it’s a credit card, digital wallet, contactless payment, cash, or pay-by-link—regardless of the shopping channel they choose.

    By providing a range of payment options, physical stores can better meet the flexibility and convenience expectations of modern shoppers. Offering popular alternative payment methods not only increases the likelihood of attracting new customers but also encourages repeat visits from those who find their preferred payment options available. Satisfying these preferences is key to fostering customer loyalty.

    Omnichannel Promotions

    Retailers plan and execute promotions to boost sales, attract new customers, and enhance brand awareness. However, without the right technology in place, promotions can negatively impact already narrow margins. It’s essential for retailers to focus on promotional effectiveness, ensuring these initiatives deliver the desired financial results and customer satisfaction.

    Seamless integration across all sales channels is critical, as promotions should be defined once and shared consistently with unified targeting, qualification, and calculation logic. If a customer is eligible for a promotion online, that same offer should be available in stores and at the contact centre, unless it is an exclusive online deal. Yet, executing promotions consistently in-store remains a significant challenge due to the fast-paced environment.

    An omnichannel promotions engine can address this challenge by providing a single source of truth for promotion logic, ensuring consistency across all sales channels. Effective omnichannel promotions are well-planned, targeted to the right customers, and executed consistently, playing a crucial role in the modern retail brand experience.

    Clienteling

    Modern shoppers highly value personalised shopping experiences, especially in retail segments like high-end luxury goods, where personalisation is expected. According to McKinsey, companies that excel in personalisation can potentially generate 40% more revenue, highlighting its significant impact.

    For brick-and-mortar retailers, personalised one-on-one shopping experiences provide a unique advantage over digital-only competitors. By incorporating clienteling capabilities, such as Mobile Clienteling, stores can seamlessly connect all sales and service functions, empowering store associates with rich customer data to enhance interactions throughout the store.

    Virtual clienteling is also emerging as a powerful tool, allowing store associates to maintain customer engagement beyond the store. Whether it’s responding to product inquiries via phone, text, or email, or providing additional information to assist with purchase decisions, virtual clienteling extends the personalised shopping experience beyond the store’s physical boundaries.

    In 2024, the key to effective clienteling lies in enabling store associates to quickly access and utilise customer purchase history, engagement history, and preferences. This allows for personalised interactions and tailored recommendations that resonate with customers, whether in-store or through virtual channels.

    Store Order Fulfilment

    Modern shoppers appreciate the convenience, immediacy, and cost savings of buying online and picking up in-store (BOPIS), driving increased demand for this fulfilment service. Simultaneously, retailers are increasingly leveraging their stores to ship orders, reducing shipping costs and speeding up delivery times.

    To meet customer expectations while maintaining profitability, modern stores must excel in fulfilment efficiency, scalability, and accuracy. BOPIS not only caters to shoppers’ desire for convenience but also drives additional foot traffic and sales in stores. According to a survey by the International Council of Shopping Centres, 67% of BOPIS users buy additional items when picking up their orders.

    Physical stores have evolved into multifunctional hubs within the omnichannel retail ecosystem, offering retailers a strategic way to meet growing shopper demands for speed and convenience. When optimised to handle increasing volumes and rising customer expectations, store fulfilment can significantly boost sales and enhance customer satisfaction.

    Unified Returns and Exchanges

    In 2022, returns cost retailers a staggering $817 billion, with 78% of shoppers finding the returns and exchanges process inconvenient, and 41% considering it time-consuming. Beyond the financial impact, returns significantly contribute to CO2 emissions and landfill waste. A March 2023 report by the British Fashion Council’s Institute of Positive Fashion, Solving Fashion’s Product Returns, revealed that in the UK, 3% of returned items are not resold—50% of which end up in landfills, 25% are incinerated, and only 25% are recycled, underscoring the environmental toll.

    Unified returns and exchanges enable modern shoppers to return or exchange any item at a store, regardless of the original sales channel, including online purchases. This approach offers customers the convenience of a straightforward return or exchange process, with the immediate satisfaction of an instant refund or a new item.

    By implementing unified returns and exchanges, retailers not only meet the needs of today’s shoppers in this crucial area of customer service but also reduce both business and environmental costs by minimising the need to ship returns.

    By Richard Wright, Managing Director, SEA, Manhattan Associates

     

  • Singapore retail sales remain subdued, but show signs of recovery

    Singapore retail sales remain subdued, but show signs of recovery

    Singapore retail sales – excluding motor vehicles – continued to decrease in August, but at a slower pace compared to the previous months.

    The city-state saw a 1.5 percent drop in retail sales for the month, a slight improvement from the 2.3 percent reduction in July and 3.1 percent decline in June.

    According to the Department of Statistics, the total value of retail sales was about SG$3.5 billion (US$2.7 billion), of which 14.1 percent were from online retail sales.

    Within the retail trade sector, wearing apparel & footwear reported the biggest drop in sales – at 6.7 per cent, followed by department stores with a 6.2 per cent decrease. The remaining majority also saw poorer results, such as petrol service stations, optical goods & books, and recreational goods.

    The food and alcohol sector swung against the trend with an 8.1 percent increase. Retailers of cosmetics, toiletries, and medical goods and supermarkets and hypermarkets also enjoyed improvements of 3.1 percent and 2.2 percent, respectively.

  • South Korea sees retail sales grow in August

    South Korea sees retail sales grow in August

    South Korea’s retail sales grew 3.3 percent year over year in August on the back of higher sales in convenience stores super super market (SSM) operators, and online cosmetics and food retailers.

    The Ministry of Trade, Industry, and Energy (MOTIE) surveyed 13 brick-and-mortar retailers and 12 online retailers and saw a 7.6 percent increase in convenience stores sales due to close proximity, small purchase shopping, and increased outdoor activities during the summer holiday season.

    SSM operators reported a 3.2 percent increase due to higher demand for fresh/prepared food products and processed food products, however, flagging a sales decline in daily necessities.

    Overall online sales during the month increased 8.1 percent, thanks to sales in cosmetics and food, which grew 14.1 percent and 13.0 percent, respectively. Online home/living sector grew 8.7 percent, while online services sold jumped 13.3 percent.

    Overall brick-and-mortar hypermarket sales fell 8.4 percent as home/living and food sales dropped 12.8 percent and 7.9 percent, respectively, due to slow demand for gift sets, and fresh and processed food products.

    Total department store sales 4.9 percent as food products, foreign designer labels and men’s clothing sold declined.

    The data also noted a 2 percent decrease in fashion/clothing sales and 5.6 percent decline in sports sales as consumers cut purchases of non-essential items amid lower consumer sentiment.

  • Hong Kong retail sales rose for the eighth month in a row in July

    Hong Kong retail sales rose for the eighth month in a row in July

    Hong Kong’s July retail sales rose 16.5 percent from a year earlier helped by an increase in visitor arrivals and positive consumption sentiment, government data showed on Thursday.

    Sales increased to HK$33 billion, marking an eighth consecutive month of growth. That compared with a revised 19.5 percent rise in June.

    In volume terms, retail sales increased 14 percent year-on-year in July, compared with a revised 17.4 percent of growth in June.

  • Central Retail posts growth in revenue, profit

    Central Retail posts growth in revenue, profit

    Its net profit stood at THB2.31b during the quarter.

    Central Retail Corporation (CRC) reported its net profit grew by more than 75% year-on-year to THB2.31b in the first quarter.

    Over the same period, the company’s total revenue went up by 12% to THB63.2b.

    “The company achieved a 30% sales growth in the fashion category, 9% growth in the food category. Sales in the hardline category in the Thai market also continue to grow at 9% despite the downward trend in the industry,” Yol Phokasub, CEO, Central Retail Corporation (CRC), said.

    “These results are positive signals, which are indicative of Central Retail’s further growth prospect in 2023, reaching its growth targets and driving up revenue by 12-15%.”

    The company noted Central and Robinson Department Stores continued to grow and develop as a result of its mission to deliver next-level shopping experiences to its customers.

    Moreover, Central and Robinson Department Stores continue to grow and develop as a result of its mission.

  • Singapore records minor retail sales growth in June

    Singapore records minor retail sales growth in June

    Singapore retail sales (excluding motor vehicles) grew by 2.5 per cent to SG$3.4 billion (US$2.5 billion) in June, following May’s 1.7 per cent increase.

    The country’s seasonally adjusted retail sales were up 0.2 per cent month over month, data from the Department of Statistics Singapore shows.

    Online retail sales accounted for 14.3 per cent of the total sales, it added.

    The food and alcohol sector reported a 30.7 per cent jump in sales year over year, attributed to higher demand for alcoholic beverages, including those in duty-free shops.

    While most of the remaining sectors posted a year-on-year increase in sales, petrol service stations saw a 24.2 per cent dip. Sales of motor vehicles also declined by 8.4 per cent in June.

    The sales increase of food and beverages services continued to slow down for the month, up 7.2 per cent compared to the 8.7 per cent growth in May and 15.3 per cent in April.

    The sales value of food and beverages services was $956 million, with 23.4 per cent coming from online transactions.

  • Uniqlo parent’s profit seen soaring to a Q3 record on China recovery

    Uniqlo parent’s profit seen soaring to a Q3 record on China recovery

    The Japanese operator of apparel retailer Uniqlo is expected by analysts to post a 25 percent jump in profit to a third-quarter record on Thursday (Jul 13), when the focus will be on whether its sales recovery in China is on track.

    Fast Retailing’s operating profit in the three months through May likely reached 102.4 billion yen (US$733.37 million), according to the average of forecasts from seven analysts surveyed by Refinitiv. That’s compared to 81.8 billion yen posted last year, a company record for the third quarter.

    The company, known for its fleece jackets and inexpensive basics, has 925 Uniqlo outlets in mainland China, more than in Japan and making it a bellwether for a retail market that was hammered by strict COVID-19 restrictions in recent years.

    Business in China started to turn around in January, resulting in sharp increases in sales and profit from the region in the second quarter, the company said in April.

    Fast Retailing’s shares have soared 30 percent so far this year, helping founder Tadashi Yanai cement his place as Japan’s richest person. The shares have outpaced a 23 percent advance in the benchmark Nikkei which has been one of the hottest equity markets worldwide.

    “The recovery in China has been weaker than expected, but Uniqlo is well positioned,” said Jamie Halse, who manages US$500 million in Japan strategies at Platinum Asset Management in Sydney but does not currently own Fast Retailing shares. “We have a positive view on the business, but are apprehensive of the elevated expectations represented in a premium valuation.”

    While China languished under lengthy pandemic curbs, Fast Retailing put more focus on its North American and European operations.

    Uniqlo had 61 locations in North America as of February, and is adding four stores in the US and two in Canada this summer as part of a plan to reach 200 by 2027.

  • Vincom Retail profits nearly triple in Q1

    Vincom Retail profits nearly triple in Q1

    Mall operator Vincom Retail has reported after-tax profits of VND1.02 trillion (US$43.4 million) for the first quarter, a 2.7-fold rise year-on-year, amid a recovery in consumption.

    It was 23% up quarter-on-quarter, the company’s consolidated financial statements showed.

    Vincom Retail reported revenues of VND1.94 trillion in the first quarter, an increase of 42%, with its mall business accounting for VND1.9 trillion.

    The company targets profits of VND4.68 trillion on revenues of VND10.35 trillion for this year, up 69% and 41% from 2022.

    Vincom Retail, a subsidiary of conglomerate Vingroup, plans to open a mall each in Ho Chi Minh City and the northern province of Ha Giang, increasing its total number to 85 in 45 cities and provinces.

  • President calls for sustainable Vietnamese business in Laos

    President calls for sustainable Vietnamese business in Laos

    President Vo Van Thuong has asked the Vietnamese community in Laos to set its sights on long-term sustainable business growth even though weathering current short-term difficulties will be complicated.

    During Tuesday’s meeting with the Vietnamese community in Laos, Thuong praised the patriotism and contributions made by Vietnamese people and enterprises in Laos.

    For their part, Vietnamese enterprises in Laos proposed that more measures should be taken to support investment, especially capital, to improve competitiveness and expand operations.

    The President said he had asked relevant agencies to provide appropriate solutions.

    About 100,000 Vietnamese live, work, or study in Laos, with nearly 40,000 located in the capital of Vientiane, according to Vietnamese Ambassador to Laos Nguyen Ba Hung.

    After his meetings in Vientiane, Thuong wrapped up his two-day visit to Laos and returned home from his first foreign trip since taking office last month.

    Vietnam and Laos established diplomatic relations in September 1962, and raised the label of their “traditional friendship” to “great friendship” in February 2019.

    Vietnam has currently invested some $4.7 billion in 219 projects in Laos, making it Laos’ third largest foreign investor after China and Thailand.

    Bilateral trade last year increased 25% to around $1.7 billion.

  • Expat community flocks to Tay Ho for real estate opportunities

    Expat community flocks to Tay Ho for real estate opportunities

    Tay Ho has become an increasingly popular residential area among foreigners in Hanoi as the infrastructure and social amenities continue to flourish alongside a diverse range of convenient services.

    In Ho Chi Minh City, the areas of Phu My Hung and Thao Dien long ago emerged as cultural melting pots that attract both locals and expats from all over the world. However, in Hanoi, neighborhoods with a foreign presence are generally scattered and divided into separate communities.

    For instance, Keangnam-Me Tri is the hub of the Korean community, while Dao Tan-Kim Ma attracts many Japanese expats. Meanwhile, the Quang Ba area in Tay Ho is a gathering place for Western tourists, workers, experts and diplomats.

    In recent years, foreign residents have gradually gravitated towards the Tay Ho area. This area has received comprehensive investments in infrastructure and transportation. The neighborhood is rapidly developing with the emergence of international schools, hospitals, commercial centers, restaurants, and cafes, transforming it into a bustling hub of convenient amenities.

    In the near future, after the launch of major projects, such as the Samsung R&D office building, the Lotte Mall complex, and the 5-star Shilla Hotel, this neighborhood will become even more vibrant and dynamic.

    The growing appeal of this area among successful foreign residents and young Vietnamese will form an elite community, which will drive the potential for real estate rentals in the future. This will pave the way for developing upscale real estate products tailored to the needs of well-to-do people, such as SOHO Heritage West Lake.

    SOHO Heritage West Lake sits on Lac Long Quan Street, just a few minutes’ walk from the West Lake and the Lotte Mall, offering easy connectivity to the city center and the airport. It only takes 10 minutes to reach the Hanoi Old Quarter in Hoan Kiem District or 20 minutes to get to Noi Bai International Airport.

    The project features 202 SOHO (Small Office, Home Office) units designed for flexible use, with effortless switching between living and working spaces. This work-life blended lifestyle has gained popularity in foreign countries and has only recently made its way to Vietnam, and it is especially suitable for new-generation entrepreneurs who want to integrate their personal and professional lives.

    With modern designs and the availability of top international-branded products, each SOHO Heritage West Lake unit is a luxurious living and working space that meets the needs of both well-heeled Vietnamese and foreign experts.

    SOHO Heritage West Lake also owns 30 top-notch facilities, including a sky gym, a rooftop four-season swimming pool, and a well-designed commercial service area. The developer of SOHO Heritage West Lake has also collaborated with Toong, the leading coworking space chain in Indochina, to create an advanced coworking space spanning over 900m2 on the 5th and 6th floors of the building.

    These facilities not only provide a comfortable and convenient life for all, but also serve as a link connecting an exclusive community of entrepreneurs to expand their relationships.

    This project is backed by CapitaLand Development – a leading real estate developer in Asia. In 2021, CapitaLand Development (Vietnam) received the Outstanding Sustainable Developer Award at the PropertyGuru Vietnam 2021 awards for its innovative residential projects and constructing environmentally sustainable green buildings.

    Find more information about the SOHO Heritage West Lake Tower of the Heritage West Lake project at: