Tag: Retail

  • Genki Sushi takes sushi train high-tech

    Genki Sushi takes sushi train high-tech

    Hong Kong is home to the world’s first fully-automated sushi restaurant: Genki Sushi uses bullet trains to deliver fresh food to diners’ tables..

    Genki Sushi pioneered the sushi train concept back in 1968, inventing the conveyor belt system to have dishes circulating around diners – a buffet concept where the food comes to you rather than vice versa.

    The model quickly took hold around the world and Genki Sushi was listed on the Tokyo Stock Exchange in 1991 before beginning an international expansion which included Hong Kong in 1995.

    Its newest store – in Tsuen Wan Plaza – features a major technological advance of the 1968 conveyor concept: a three tier kousoku (speed train) where trains shaped like models of the famous Japanese Bullet train zip back and forth from kitchen to tables, delivering food ordered on an iPad.

    The automated system knows how to deliver the food to the right seat thanks to RFID chips embedded underneath the plates.

    There are 24 lines installed in the store and the system can simultaneously serve to to 158 people.

    There is also a takeaway facility where customers can order food on a tablet, pay by Octopus card or PayWave and have their meals delivered on rails to the store entrance.

    Genki Sushi, with 40 stores, the largest sushi train restaurant chain in Hong Kong, plans more automated stores in both the business district and suburbs.

    No word yet on whether the automated eateries will be launched in the company’s other Asian markets, including Singapore, Malaysia and Taiwan.

  • Clarks steps up in Asia

    Clarks steps up in Asia

    British footwear brand Clarks says it sees Asia Pacific growth as a “a key strategic focus” for the company.

    The 190 year old, £1.5 billion business, plans to open 100 stores in the region in the next 12 months.

    “As we celebrate a significant birthday, we are as nimble and entrepreneurial as ever and poised for growth,” said Nancy Huang, president of Clarks Asia Pacific.

    “We see great future potential for further expansion and are excited about the possibilities.”

    Clarks, which operates through retail, wholesale, franchise and online channels has a presence in 130 markets worldwide and has been in Asia for 20 years.

    It has a strong footprint in China with 600 points of sale and hundreds of stores across Asia including the markets of India, Japan, Singapore, Malaysia and Indonesia.

    Huang says Clarks’ strong British heritage and reputation for craftsmanship has widely appealed to Asia’s rising middle class. In recent years, the company has invested heavily in building infrastructure, people resources and capabilities in Asia Pacific to support a rapidly expanding set of markets.

    The company will also invest “heavily” in reinvigorating key existing stores in China, Japan and Singapore.

    C&J Clark Limited, owners of the Clarks brand, the privately owned footwear business, was founded in Street, Somerset in the UK by the Clark family in 1825. Still based in Street, the Clarks Group designs, develops and sells a wide range of footwear and accessories for men, women and children. The Clarks brand is renowned worldwide for quality and style with comfort.

  • Jumei sales double

    Jumei sales double

    Jumei, the Chinese online retailer, says its sales rose 99.5 per cent in the second quarter to June 30.

    The e-tailer achieved net revenues of US$308.1 million and its GMV rose by 30 per cent to $376 million as its customer base grew 28 per cent and orders by 58.2 per cent.

    But its gross profit as a percentage of net revenues decreased to 30 per cent from 46.3 per cent in the same period of 2014 reflecting the company’s shift in strategy from beauty product marketplace sales to general merchandise sales that started last September – along with promotional activities associated with baby and maternity products.

    Leo Chen, Jumei’s founder and CEO, said the company was “thrilled” with its quarter.

    “This very strong growth was driven by Jumei Global during what is typically a seasonally light quarter. We continue to strengthen our position as a leading import cross-border eCommerce platform in China – a milestone we achieved last quarter. We are pleased to see both active customers and number of orders grow rapidly while maintaining a high repeat purchase rate.”

    Chen said since transitioning into cross-border eCommerce during the third quarter of 2014, the frequency of customer purchases has grown significantly, increasing 34 per cent from the third quarter of 2014 to the second quarter of 2015, due primarily to Jumei’s diverse global product offerings and expansion into other women’s categories such as baby and maternity and health and wellness.

    “We are confident that our continued investment in category expansion will enhance the customer experience, increase user stickiness and strengthen loyalty to our platform,” said Chen.

    “We recently announced a strategic investment in BabyTree, the largest online parenting community in China and the largest globally as ranked by traffic volume, with daily active users (“DAU”) exceeding 10 million. By integrating Jumei’s supply chain and logistics expertise in cross border ecommerce with BabyTree’s large and growing user base, we believe we will be able to leverage the significant cross-selling opportunities across all Jumei categories to become the dominant female-focused ecommerce platform in China.”

  • China grocery boom accelerates

    China grocery boom accelerates

    The China grocery boom is accelerating – but India and the so-called MINT countries are chasing.

    Chinese grocery sales are set to grow by a third between now and 2020 and reach US$1.5 trillion per year, according to new forecasts from IGD. While China will comfortably retain its position as the largest grocery market in the foreseeable future, other markets will grow faster.

    IGD predicts:

    • The grocery sector in India will grow by nearly 80 per cent and be worth just over US$900 billion by 2020.
    • Nigeria’s grocery market will achieve the fastest growth of the largest markets, increasing in value by 85 per cent to hit just over US$300 billion by 2020.
    • The other ‘MINT’ countries will also experience rapid growth – grocery sales in Mexico, Indonesia and Turkey will increase by nearly 40 per cent, 63 per cent and 61 per cent respectively.
    • Indonesia’s grocery market will be worth almost as much as the UK’s (ranked seventh in the world) at US$351 billion by 2020.

    IGD CEO Joanne Denney-Finch says while grocery industry growth prospects appear limited in Europe at the moment, this is a time of tremendous opportunity for grocery companies further afield.

    “The vast majority of global grocery growth will come from Asia, Africa and the Middle East supported by increasing affluence, urbanisation, and rising population. With many European products and brands highly regarded in these regions, this will be a boom time for companies with export skills.”

    On China, she observed: “Although the Chinese growth rate is slowing, it’s still very impressive, particularly in ‘tier three and four cities’. These are regional, medium-income cities, undergoing rapid development. There are many more opportunities for retailers and Western brands. For example, online grocery will enjoy explosive growth in China, though from a modest base, tripling in size between now and 2020. This will be powered by more Chinese having access to the internet through smartphones and other devices.”

    Denney-Finch said in India, while traditional stores will continue to take the lion’s share of the grocery market, consumer spending per capita in real terms will grow faster in the subcontinent than in any of the top grocery markets.

    “Combined with an expanding working-age population this will support the growth of modern convenience and supermarket retailing. Retailers are also rapidly setting up online grocery services hoping to tap into the potential of India’s half a billion smartphone users. Despite restrictions on foreign direct investment (FDI), international retailers continue to see the potential of investing in India.

    “If the expected effects of inflation are stripped out, then India would be the fastest growing of the largest grocery markets while most of the MINT countries would also appear higher up the growth rankings,” she said.

  • Rakuten launches express delivery

    Rakuten launches express delivery

    Japan’s leading eCommerce portal Rakuten has launched Rakubin – a new rapid delivery service which promises goods in as little as 20 minutes – 2 hours a day.

    The new service has made its debut in the Tokyo suburbs of Shibuya, Setagaya, Minato and Meguro. It applies to a limited range of 450 items – largely convenience or drug-store core lines, such as noodles, cafe products, confectionery and coffee; detergent, toilet paper and diapers.

    In the Rakubin app, users can check the estimated time of delivery before placing their order.

    After the order has been completed, a delivery interval of 15 minutes will be displayed, allowing users to effectively make use of the time before the arrival of the order. The delivery cost for one order is 390 yen (including tax) when users receive the goods beside the delivery vehicle at the specified location, and 770 yen (including tax) when the goods are delivered directly to users by a member of the delivery staff.

    Fulfilment is undertaken by a fleet of delivery vans which carry stock of the items and circle the areas, awaiting despatch to delivery addresses.

    Rakuten says it will expand the service to include a longer list of products, and a broader geographical area once the concept is bedded down and refined.

  • Coach Canton Rd flagship opens

    Coach Canton Rd flagship opens

    US fashion brand Coach has opened a new flagship in Kowloon.

    Coach Canton Rd is the company’s second flagship store in the territory and gives it one superstore on either side of the harbour; the other one is located in Central.

    The new 4000 sqft flagship store spans a whole three floors in the Harbour City complex.

    Designed by Coach executive creative director Stuart Vevers, in partnership with world renowned creative firm Studio Sofield, which has also completed projects for Gucci, Bottega Veneta and Tom Ford.

    Store features include a ready-to-wear shop with custom furniture.

    To mark the opening, Coach has released a limited edition Suede Coach Swagger bag available in Navy and Black Cherry, for a limited time exclusively at the new store.

  • E-Land to launch Coffee Bean China

    E-Land to launch Coffee Bean China

    South Korean retailer E-Land has sealed a deal to launch Coffee Bean China by the end of 2015.

    The California-headquartered cafe chain, also known by its full name Coffee Bean & Tea Leaf, says China will be its 28th international market. The China joint venture plans 700 cafes across the country.

    It has already achieved considerable success in Asia, especially in Malaysia, Vietnam, Singapore and Thailand.

    E-Land operates a vast network of 7000 fashion stores in China and about 20 restaurant brands.

    “Together with E-Land’s vast retail experience and success to ensure our continued growth in China, we’re proud to put our Southern California style of hand roasted coffee and whole leaf teas on the map in yet another country,” said Jeff Schroeder, senior VP of operations at The Coffee Bean & Tea Leaf, in a statement.

    Coffee Bean has more than 1000 cafes in 28 countries and earlier this year opened its first stores in Japan.

    While 700 cafes might seem like a large number in China, it would be dwarfed by rival Starbucks which already boasts 1700 cafes.

  • Carat* opens two new boutiques in Asia

    Carat* opens two new boutiques in Asia

    London jeweller Carat* has opened a new boutique in IFC Mall in Central.

    The store is one of two opened in Greater China in recent weeks – the other being inside IFC Mall in Shanghai.

    Founded by Englishman Scott Thompson in 2003, Carat* describes itself as one of the world’s leading luxury fashion jewellers.

    “Our pieces combine the timeless glamour of a bygone era with a little modern day wearability. Carat* jewellery is about fantasy rather than reality and our jewels are chosen rather than invested, admired rather than shown off. Most importantly, though, our jewels are supposed to be worn rather than hidden in a safe,” the company says online.

    The two new stores feature a “refreshed” Carat* global store model with pale tones and a luxury ambience.

    As well as its stand alone boutiques, the jeweller has shop-in-shops in luxury department store Lane Crawford in Hong Kong, and in Harrod’s in London.

    Carat* designs, develops and assembles jewellery using its own uniquely created gemstones. Each stage of preparation is done by hand – from pre-forming and faceting to polishing and setting.

    The brand has been worn by celebrities all over the world, including Lisa Snowdon, Michelle Williams, the cast of Gossip Girl, Melissa, George, Katherine Kelly, Lucy Jo Hudson, Lydia Bright, Amy Nuttall, Kara Tointon, Juliet Stevenson, and Vicky McClure.

  • G-Star Raw eyes Malaysia, Vietnam

    G-Star Raw eyes Malaysia, Vietnam

    Fashion denim brand G-Star Raw says it is considering forays into Malaysia and Vietnam after a successful debut in India.

    G-Star recently opened its first Indian store in Mumbai’s Palladium Mall and plans a network of up to 35 stores by 2020 in partnership with local venture Genesis Luxury.

    “India is an emerging powerhouse, and we want to be part of this growth – particularly as the middle class’ capacity to spend on consumer goods, such as clothing, continues to increase,” a spokesperson for the company told Just Style.

    G-Star Raw already has stores in Australia, China, Japan, Singapore, Thailand, Indonesia and the Philippines.

    “We are looking to expand into Malaysia, and potentially Vietnam, in the future,” the spokesperson said in the interview.

    “We believe the G-Star Raw brand has the potential to grow not only in metropolitan cities, but also in these fast emerging ‘smart cities’.”

  • Gap Inc sales slip

    Gap Inc sales slip

    Gap Inc has reported a two per cent fall in global sales in the second quarter – but says its turnaround is on track.

    “I remain confident in our strategies to improve business performance and drive loyalty going forward,” said CEO Art Peck. “Our evolving product operating model is laying the foundation to more consistently deliver on-trend product collections across our portfolio.”

    Gap Inc’s comparable sales by global brand fell six per cent for its primary Gap brand, (compared with a five per cent drop in the same period last year), Banana Republic fell four per cent, (flat last year) and Old Navy grew three per cent (up four per cent last year).

    But the company says it delivered earnings per share growth of 12 per cent in the first half year. While Old Navy is clearly gaining momentum, the Gap brand continues to make progress against its strategic actions, including “right-sizing its North America store count to create a smaller, more vibrant fleet of stores”, the company said.

    “The brand’s leadership team remains focused on an aggressive agenda designed to improve business performance, including the implementation of a clear, on-brand product aesthetic framework and a new product operating model to increase speed, predictability and responsiveness.”

    Gap’s global store count continued to rise outside North America, as the chart below shows.

    Gap chart

  • K-beauty brand Hera uses DFS as testbed

    K-beauty brand Hera uses DFS as testbed

    Luxury duty free and travel retailer, DFS Group, has opened pop-up stores in Hong Kong for the K-beauty brand Hera which the latter is using as a testbed for the global market.

    The T Galleria by DFS on Canton Road houses four pop-ups, with a launch in early August in the presence of Hong Kong actress Charmaine Sheh and Korean movie star Park Eun Hye. Hera’s head make-up artist, Jinsu Lee, was on hand to share beauty tips to achieve the signature K-beauty Seoulista look.

    BRIDGE TO ASIAN MARKETS

    Hong Kong is the largest cosmetics market in Asia and Hera’s first-ever pop-ups are expected to be a bridge to other Asian countries. The DFS units  bestselling fan-favourites, including the Olympia Le-Tan UV Mist Cushion, UV Mist Cushion and Age Reverse Cushion.

    Hera is known in Korea for cutting-edge technology and is popular with women looking to emulate increasingly popular K-beauty styles seen in K-pop music and K-drama TV shows.

    Jinsu Lee will offer Seoulista make-up demonstrations as well as touch-up services to customers with the stores are in place. All four pop-ups will offer a limited supply of product kits to customers with a minimum purchase.

  • UAE retail look to local consumers as Chinese and Russian tourists drop

    UAE retail look to local consumers as Chinese and Russian tourists drop

    Spending by Russian and Chinese tourists traveling to the UAE has declined recently and it is hurting not just the luxury shops in Dubai’s sprawling malls but other businesses as well.

    Nasir Mansoor, who manages vehicle rental service company Fast Rent A Car in Dubai, said that this year has been very challenging for them because the number of customers from the two countries has dropped significantly.

    During the peak period, around seven or ten Fast cars would be taken out for a drive by Russian tourists, while Chinese visitors would fill ten tourist buses a week. These days, the rental company is able to rent out, on average, only one car to a Russian customer, while Chinese tourists have dropped to two busloads a week.

    “The Russian tourists play a vital role in [our] car rental [business]. In the past six months, we have seen a noticeable decline in Russian customers who would benefit mostly from our daily and weekly rental services,” Mansoor told Gulf News.

    “Chinese tourists used to bring in business of up to ten bus tours weekly, while today, that number would approximately stand at around two tour trips,” he added.

    The national currency in Russia has been showing its weakness since last year, losing half of its value against the US dollar. The decline has made traveling abroad more expensive for Russians who earn in roubles. At the same time, the economic slowdown in China, coupled with the recent devaluation of the yuan, is not playing well with outbound tourism.

    According to Network International, overall credit or debit card spending by Russian and Chinese shoppers in the UAE dropped by 30 per cent and 22 per cent, respectively, during Ramadan compared to the same period last year. Jones Lang LaSalle noted in its latest report that retail sales in the UAE have slowed down, particularly in the luxury segment, as tourist spending from Russia has declined.

    More visitors are still traveling to the UAE, but arrivals from Russia and the Commonwealth of Independent States (CIS) has been weak. The number of Russian passengers arriving in Dubai dropped by 31.7 per cent in March, while those entering via Abu Dhabi declined by 10 per cent in June.

    Dubai Airports attributed the downtrend to the “continuing economic and social concerns in the region, with most major cities including Moscow, Kiev and St Petersburg recording fewer passengers.”

    “[This is] due to the factor that the rouble’s value has gone down in Russia and there is an economic downturn in China due to export slowdown,” noted Karan Patel, marketing manager for Middle East at 2GIS UAE, a map service comprising detailed business listings and public transport guide.

    The app developer provides map downloads to visitors in the UAE and used to attract huge customer traffic from Russian and Chinese travelers. Recently, however,  “application downloads” are on a decline, owing to the slump in tourist numbers.

    Russian and Chinese foot traffic is also declining at Shoexpress shops in the UAE. Jithan Harichand, the company’s retail operations manager, said that, given the rising cost of living in the UAE, domestic spending isn’t enough to make up for the drop in tourist spending.

    “The past year has been tough economically across the Middle East, Europe, especially Russia and China, thus tourism [has slowed down]. Tourists tend to spend cash in value retailers, thus with the [downtrend], we are dependent on UAE residents,” said Harichand.

    “[But] with inflation in UAE, residents have limited disposable income to spend locally.”

    Anuraag Sinha, managing director of Liali Jewellery in Dubai, said they used to get a lot of business from Russian tourists,  but with the decline in visitor numbers,  sales at their outlets in premium locations have slowed down.

    “The actual drop in the sales value in our sector is high because the tourists that have replaced some of the Russian and other high-spending tourists are not spending as much as the Russians did,” Sinha said.

    “While our stores in certain five and seven-star locations and resorts have suffered, our overall sales have grown as our main focus has been on brand building.”

     

  • Store’s e-receipts pay off with cash-saving extras

    Store’s e-receipts pay off with cash-saving extras

    Shinsegae Department Store is set to launch a new smartphone app that offers online and offline shoppers e-receipts with extras.

    While the electronic receipt app avoids the hassle of scraps of paper receipts, it can also provide discount coupons and make it easier for customers to park cars.

    Scheduled to launch on Friday, the retailer said the app will help it engage with customers and potentially learn consumer shopping habits from the digital records, and make exchanges or returns easier.

    Retailers outside of Korea have already adopted e-receipts, but local shops have been slow to utilize the system.

    Global marketing company Epsilon International said the e-receipt is “an innovative communications vehicle for retailers that offer limitless marketing possibilities, providing deeper insight into consumer shopping habits, which can lead to more targeted advertising mailers, promotions and emails.”

    On top of offering e-receipts, the platform will provide information about different sales events and discount coupons, the department store chain said.

    The Shinsegae app will also help the store’s parking service. If a customer registers a car number, they can check the length of time they have spent in the parking lot.

    In the Gangnam and Incheon branch, customers can confirm their parking locations on the app and also get their parking ticket validated for free parking.

    The company said that users are allowed to log in with cell phone numbers instead of having to create IDs and passwords.

    Starting in September, users of the app can also receive a list of bestselling products. In addition to the new features – an upgrade to the old app which gave basic store information – Shinsegae said it will add other services to the platform.

    The retailer also unveiled a pickup service that allows online users to pick up their orders at Shinsegae Department Store.

    The new service is part of “omni-channel retailing” which is used by retail giant Amazon, which is a marketing strategy aimed at bridging the gap between online and offline stores.

    “The boundary between online and offline shopping is getting blurry,” said Hong Jeong-pyo, director at the marketing strategy division at Shinsegae. “Shinsegae launched the services that combine the advantages of online and offline shopping.”

    The release is the latest digital service offered by Shinsegae. The group introduced a new mobile payment system called SSG Pay, where consumers can pay with the app at Shinsegae affiliates, including Shinsegae Department Store and E-Mart, WithMe convenience stores, Starbucks, Premium Outlet and SSG.com.

     

  • Hong Kong’s unemployment rate rises slightly

    Hong Kong’s unemployment rate rises slightly

    Fall in the number of tourists and depreciation in RMB has led to a slight increase in Hong Kong’s unemployment figures.

    According to the latest labour force statistics released by Census and Statistics Department yesterday, the city-stat’s unemployment rate increased from 3.2% in April – June 2015 to 3.3% in May – July 2015.

    The underemployment rate remained, however, unchanged at 1.4% in the two periods.

    Commenting on the latest unemployment figures, the Secretary for Labour and Welfare, Matthew Cheung Kin Chung, said an unemployment rate of 3.3% is still at a low level but with a unsteady global financial market and decrease in number of tourist, the situation may get worse.

    The hospitality and retail industries were identified as sectors contributing to this latest rise in unemployment rate.

    The hospitality sector’s unemployment rate stood at 4.4% – a 1.4% year on increase, while the retail sector saw a 0.1 % increase in unemployment compared to  April – June 2015.

    Unemployment rate in the retail sector stood at 4.1%.

    Shedding light into the matter, managing director of AMAC Human Resources Consultants Limited Alexa Chow Yee Ping said the retail sector is currently on hiring freeze.

    “Resigned staff will not be replaced, it will be a quiet market until Christmas,” she said.

    The insurance industry was also found to have recorded a 0.4% increase in unemployment rate to 1.9% in July.

    Roy Cheung Wai Leung from the Hong Kong Insurance Practitioners General Union said high office rent has out insurance companies under a lot of pressure to cut manpower.

    “Take Kwun Tong for example, the rent of Grade-A offices in the area has increased from HK$11 per square feet five years ago to $25 now.  Many companies need to save cost and lay off agents with underwhelming sales performance,” he said.

    Economics academic professor Terence Chong  executive director, institute of global economics and finance  at The Chinese University of Hong Kong had a more positive view.

    He said the end of European debt crisis implies less fluctuation in the stock market.

    “The Hong Kong-Shenzhen stock through train which will take place soon will be a boost to the economy although I expect the employment market to remain weak in the forth quarter, the unemployment rate should go no higher than 3.5%,” he said.

  • EcoWaste Coalition calls for crackdown on fake cosmetics in the Philippines

    EcoWaste Coalition calls for crackdown on fake cosmetics in the Philippines

    The call comes after the watchdog found seven beauty and herbal vendors at the Guadalupe Commercial Complex selling cosmetics that had been banned by the Food and Drug Administration.

    Beauty brands Erna, Jiaoli and S’zitang were among the skin whitening creams found to have dangerously high levels of mercury.

    To curb this illegal trade of dangerous products that had no FDA notification, we request the Makati government seize the unregistered items, issue formal warning against non-compliant vendors and/or shut retail outlets engaged in such illicit business,” says Ecowaste project coordinator Thony Dizo.

    In-organic mercury in face cream is absorbed following application to the skin and toxic levels in the body can develop gradually with prolonged use.

    The signs and symptoms of mild to moderate toxicity due to exposure in skin lightening products may include nervousness and irritability, difficulty with concentration, headache, tremors, memory loss, depression, insomnia, weight loss, fatigue, numbness or tingling in hands, feet, or around the lips.

    Nanotech tracker to change how the industry tackles counterfeit goods

    Sydney-based YPB Group announced last year that it had bought tracer patents developed by China’s Dalian Maritime University to pair with its own scanners to determine counterfeit goods.

    The Australian company claims the cheap tool will initially change how the industry will tackle fake goods from China.

     The nanotech tracer is invisible to the naked eye and can only be read by a YPB-developed scanner that costs about $35. The material can be applied to any product and costs less than 50¢.

    According to John Houston, chief executive YPB Group; “Only two people in the world know the tracer formula.” 

    PB Group also acquired Brand Reporter, a US-based start-up that developed a platform for companies to identify and track counterfeit products in the supply chain and at retail points.

    The tracer can be put into fibers, plastics and inks to determine a product’s authenticity,” Mr Houston said.