Tag: Singapore

  • OCBC adds Siri, iMessage support to Pay Anyone

    OCBC adds Siri, iMessage support to Pay Anyone

    OCBC Bank has integrated its Pay Anyone e-payment service with Siri and iMessage to enable peer-to-peer payments supported by voice and messaging technology

    OCBC has enabled payment commands on its mobile banking app to be facilitated via Apple’s Siri or iMessage.

    Users can now issue a voice command to Siri, Apple’s virtual assistant, specifying the payee and payment amount to make payments. Customers can also send money to others via iMessage, Apple’s messaging platform.

    The Siri and iMessage services for OCBC Pay Anyone, the payment service within OCBC’s mobile banking app, are available to all OCBC Bank customers using iPhone devices running the iOS10 software and the latest OCBC Mobile Banking app. Payments are authenticated by the customer using their mobile banking credentials.

    To send money using Siri, users need to instruct Siri with a voice command indicating whom from their contact list to send money to, and the amount to send. Upon making this request, the Siri interface will pop up on the iPhone, asking the user to confirm the payment details. Once the payment details are confirmed, the user will be guided to complete the transfer using OCBC Pay Anyone.

    Additionally, users can choose to send money via iMessage while texting their friends, without leaving the conversation by closing the messaging app or opening another app. Within the iMessage conversation screen, users can choose the OCBC Pay Anyone iMessage app to initiate payment directly to the person they are chatting with.

    The app automatically populates the recipient’s name, and the user just needs to indicate the amount to send and complete the transaction with OCBC Pay Anyone. Once the money is sent, the OCBC Pay Anyone app will close and the user can resume chatting within the same iMessage window.

  • Singapore lauded as top cruise destination once again

    Singapore lauded as top cruise destination once again

    Singapore was just named top cruise destination by industry experts for a second time in three years at the 10thSeatrade Cruise Awards last Thursday (Sep 22). This accolade is another feather in the cap for Singapore, which was voted as the top Asian port of call in the inaugural Cruise Critic Cruisers’ Choice Destination Awards earlier this month.

    “We are honoured that Singapore remains prominent in the minds of the cruise community as an attractive cruise hub. This is testament to our efforts to grow Singapore’s cruise industry and strong destination appeal,” said Miss Annie Chang, Director, Cruise, Singapore Tourism Board (STB).

    In growing Singapore’s appeal as a cruise destination, STB has been leveraging Singapore’s superb air connectivity, world-class berthing facilities at the Singapore Cruise Centre and Marina Bay Cruise Centre Singapore, and proximity to myriad cruise offerings in the region.

    Strengthening Singapore as a cruise hub

    The award also caps off years of developmental work that STB, cruise lines and trade partners had put in to grow the cruise industry in Singapore. Some of the initiatives include forging more than 10 marketing partnerships with cruise lines and trade partners to drive cruise passenger numbers, training more than 800 travel agents overseas to raise their capability to sell cruises from Singapore, and widening Singapore’s reach to consumers via multiple media platforms in six major source markets.

    STB also actively works with local trade partners to curate immersive and differentiated pre- or post-cruise experiences to enrich visitors’ stay in Singapore. In August 2016, STB organised a workshop for cruise operators to experience the unique offerings of local bookbinding atelier Bynd Artisan and homegrown scent artisans Je t’aime Perfumery. Participants tried their hands at creating bespoke leather nametags and scent blends of native orchid oils, seeding ideas of innovative experiences which may be offered to cruise passengers.

    Developing Southeast Asia as the cruising region of choice

    Being the ASEAN lead co-ordinator for cruise development in Southeast Asia, Singapore spearheaded initiatives such as the creation of the first Cruise Southeast Asian brand to promote the region in a unified voice. STB also developed tools such as a regional cruise port and attractions map to help cruise lines develop itineraries.

    These efforts have proved fruitful. Singapore experienced a 14% year-on-year increase in cruise passenger throughput in 2015, and major cruise line Royal Caribbean International will have their longest-ever homeporting season in Singapore starting October 2016.

    Said Ms Chang: “Singapore and Southeast Asia are set to ride the wave of growth for cruising in Asia and STB will continue to push the boundaries in establishing Southeast Asia as the cruise region of choice. As we mark ASEAN’s golden jubilee celebrations next year, we will embark on a VisitASEAN@50 campaign to encourage more visitors to experience cruising in Southeast Asia.”

  • Astro partners StarHub to offer Go Shop in Singapore

    Astro partners StarHub to offer Go Shop in Singapore

    Astro Malaysia Holdings Berhard (Astro), a leading media company in Malaysia, and StarHub Cable Vision Ltd. (StarHub), a leading info-communications company in Singapore, have entered into a partnership to offer Go Shop, a 24/7 shopping destination on TV, online and mobile to customers in Singapore. Starting in November, StarHub customers will be able to enjoy a new way of shopping via informative and entertaining demonstrations on Go Shop. Go Shop is Mandarin channel (StarHub TV Channel 110), which officers customers 24/7 shopping on StarHub TV, or via any device of their choice.

    Dato’ Rohana Rozhan, Group Chief Executive Officer of Astro said, “Since its launch in January 2015, Go Shop has been providing Malaysians the comfort and convenience of Home Shopping on all screens and devices. We are privileged to now extend this service to our sophisticated and affluent Singaporean neighbours through our partnership with StarHub. Our aspiration and promise is to strive to provide compelling product and value propositions, in an entertaining and informative way.”

    Tan Tong Hai, StarHub’s Chief Executive Officer said, “We are pleased to partner Astro for the launch of Astro Go Shop on StarHub TV. As an info-communications company, we see synergy in creating a seamless and immersive shopping experience for our customers, while providing a trusted platform for businesses to reach out to a wider pool of customers beyond their shores. We have every confidence that Astro Go Shop will be a successful venture that appeals to both consumers and businesses.”

    Grace Lee, CEO of Astro GS Shop (AGSS) said, “We are happy to partner with StarHub, a leading consumer brand in Singapore with deep insights into customers’ media consumption and purchasing habits. We look forward to a win-win collaboration with StarHub in scaling the Go Shop customer base regionally and offering Singaporean customers a new experience with the best global products and services from Korean, Singaporean and Malaysian brands.”

    Go Shop offers fun and entertaining 24-hour shopping experience where products and services are demonstrated, promoted and sold on multiple platforms, currently through Astro in Malaysia. Go Shop was launched in Malaysia in January 2015 on TV, online and mobile, and has attracted over 500,000 customers and a total of 75 million online and mobile page views in Malaysia.

    Customers in Singapore can enjoy Go Shop via StarHub’s Mandarin language Channel 110, www.goshop.com.sg, and the Go Shop mobile app, downloadable from Google Play Store for Android users and Apple app store for iOS users in November 2016.

    Go Shop in Singapore is operated by Astro GS Shop Singapore Pte. Ltd, a 100% owned subsidiary of AGSS, which is a joint venture between Astro Retail Ventures Sdn Bhd – a 100% subsidiary of Astro and GS Home Shopping (GS) Inc., the global leader in TV home shopping with international presence in South Korea, Malaysia, China, India, Indonesia, Vietnam, Thailand, Turkey and Russia.

  • ANZ suffers $265m hit over Asia exit

    ANZ suffers $265m hit over Asia exit

    ANZ has taken a major step toward exiting Asian retail banking and wealth management with an agreement to sell businesses in five countries to Singapore’s DBS bank.

    Australia’s fourth-largest lender on Monday said DBS will pay book value plus $110 million for assets in Singapore, Hong Kong, China, Taiwan and Indonesia.

    Chief executive Shayne Elliott, who is undoing much of ANZ’s expansion into Asia under predecessor Mike Smith, said the sale represented the bulk of the bank’s regional retail and wealth management businesses – with remaining assets in Vietnam, Laos, Cambodia and the Philippines under review.

    Mr Elliott said ANZ had not committed to further sales and would not be drawn on a timeline for a possible broader exit.

  • Pomelo boosts funding to $11m

    Pomelo boosts funding to $11m

    Thai online fashion retailer Pomelo has raised a follow-on round, bringing its total Series A funding to US$11 million.

    This round was again led by Singapore-based Jungle Ventures, with participation from existing investors and new contributors including 500 Tuk Tuks (a fund of major venture capitalist 500 Startups), Andre Hoffmann and Jonathan Price.

    Pomelo says it will use the funds to continue expanding in Southeast Asia. While focussed on Indonesia, Singapore and Thailand, it has customers in more than 40 countries.

    “We strive to provide the absolute best in terms of online fashion through our vertically integrated supply chain,” says Pomelo co-founder/CEO David Jou. “eCommerce is clearly approaching a tipping point in Southeast Asia, and we’re lucky to be one of the leaders in the fast-growing fashion vertical.”

    Additionally, the label continues to strengthen its management depth, having added Meg Mistry as brand president and James Lamrock as regional VP (operations). Mistry was previously regional creative director for online fashion house Zalora, while Lamrock was chief logistics officer at Luxola, which was acquired by beauty products company Sephora. Investment firm TPG senior adviser Jonathan Price has also joined in an advisory capacity. He was previously MD of cosmetics and skincare group The Body Shop Asia and global COO of accessories company Targus.

  • 37 European F&B companies in Singapore to promote their quality products

    37 European F&B companies in Singapore to promote their quality products

    Romanian angus beef, fresh milk from Poland and organic apples from Italy. Singaporeans, known for their love for good food, may soon find these together with other quality European food and beverage products at a store near them.

    Discussions on ways to make this happen in Singapore will feature prominently from November 5 to 7. That’s when a high-level visit from the European Union (EU) food and beverage sector arrives in the city-state.  The visit is part of a key regional promotion to four South-east Asian cities to explore market opportunities. Apart from Singapore, other stops include: Hanoi, Ho Chi Minh City, and Jakarta. 

    The delegation to Singapore includes 45 top business representatives from 37 EU F&B companies and aims to promote safe, quality and nutritious European food and beverage (F&B) products to buyers and importers in Singapore.  

    F&B companies and associations on this visit are from various EU Member States including Belgium, Bulgaria, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Romania, Spain and the UK.  They will be promoting a wide variety of agricultural and F&B products from fruits and vegetables to fresh meat, poultry, processed foods, dairy products and wine & spirits.

    The delegation will visit several local retail stores  such as NTUC FairPrice, la Petite Boutique, Le Quartier, Giant, Pasarbella, and Sheng Siong to gain insights into Singapore’s F&B industry. 

    To further understand the local market, the delegation will also participate in a business seminar, which focuses on market access, local rules and regulations. In addition, there will be a food tasting session highlighting the sheer diversity and range of European food and beverage products. Delegates, ambassadors, trade or agri counsellors of EU Member States’ in Singapore, local buyers and other stakeholders will also get to interact and network during a lunch session.  

    Another highlight of the high-level mission will be a B2B matchmaking event where EU producers will get to meet Singaporean importers, distributors and retailers to discuss opportunities for future collaboration. 

    Dr Michael Pulch, the EU Ambassador to Singapore calls this “a step forward,” in deepening EU-Singapore cooperation in the booming food and beverage sector. “Singapore serves as an important hub for European food and beverage exports to the broader South-east Asian region.”

    Singapore is already the EU’s 17th largest global trading partner (in terms of goods) and the largest among ASEAN countries.  In 2015, total EU-Singapore trade in goods grew by 7.7% in 2015 reaching 48.6 billion Euro while trade in services grew by 15.4% amounting to 36.1 billion Euro. Singapore is also a major destination for European investments in Asia, as well as Asia’s second largest investor in the EU. In 2014, the EU was ASEAN’s largest investor with 184 billion Euro in FDI stocks held in the region at year-end, with Singapore accounting for 56% of EU FDI.

    Additionally, more than 10,000 EU companies are established in Singapore and use the country as a hub to serve the Pacific Rim.

    ” Our strong performance has enabled the EU to confirm its position as one of Singapore’s most important trade partners and the city-state’s foremost investor,” says Dr Pulch.

  • This is how much the new MacBook Pro will cost in Singapore

    This is how much the new MacBook Pro will cost in Singapore

    The hotly-anticipated Touch Bar Mac machines are here and they are packed with shiny upgrades. Apple has launched two new models that are thinner and lighter than ever – a 13-inch MacBook Pro (14.9mm) and a 15-inch MacBook Pro (15.5mm).

    The key features on the refreshed MacBook Pros include a context-sensitive, customisable Touch Bar that replaces the physical function key strip, giving fast access to popular commands, quick actions and your commonly-used apps and programs

    Touch ID makes its debut on the laptop, allowing you to authorise payments, switch accounts and say goodbye to typing in long passwords.

    Apple has also pumped up the battery life to 10 hours and simplified the machine’s exterior, trimming down various ports on the chassis, relying primarily on four Thunderbolt 3 ports for connectivity and power. But do not worry, the headphone jack is still there.

    The laptops are scheduled to ship in 2-3 weeks and you can order them now at the Apple Store.

    The 13-inch, 2.9GHz dual-core Intel Core i5 MacBook Pro with Touch Bar and Touch ID costs S$2,588, while the 15-inch, 2.7GHz quad-core Intel Core i7 MacBook Pro costs S$3,948. Both machines are available in Space Grey and Silver.

  • Deutsche Bank woes may lead to job cuts in Singapore

    Deutsche Bank woes may lead to job cuts in Singapore

    The problems at Germany’s largest lender, Deutsche Bank, which has seen its share price tumble to record lows on concerns of a looming US$14 billion (S$19 billion) fine by US authorities, could raise questions over the fate of some of its 2,100-strong workforce in Singapore, analysts said on Monday (Oct 3).

    “For the German bank, the impact of negative interest rates and slower growth have affected profitability. As for the impact here in Singapore… we might find a possibility of the bank reducing headcount,” said CIMB Private Banking economist Song Seng Wun.

    “The knock-on impact on Singapore would be pressure on the labour market in the finance sector. The tough labour market within finance may get tougher,” he added.

    Singapore has been Deutsche Bank’s Asia-Pacific head office since 1988, after the lender first established a presence in the city-state in 1971, its corporate website showed. It has a wholesale banking licence here and its business lines including corporate & investment banking, global markets, asset management, and wealth management.

    When asked about possible job cuts at the Singapore office, a spokesperson for Deutsche bank said: “Singapore is and will continue to be a key hub for Deutsche Bank in Asia-Pacific, a region which delivered 14 per cent year-on-year revenue growth last year and remains a core part of our global network.”

    Deutsche Bank shares plummeted to a record low of 9.90 euros last week and were trading at 11.45 euros mid-afternoon in Frankfurt on Monday. The bank has been battling rumours that the German government may have to come up with a rescue plan in case it cannot pay the staggering fine imposed by US regulators for mis-selling mortgage-backed securities before the global financial crisis. The fine is more than twice the provision it had set aside for litigation.

    Deutsche Bank last October unveiled a sweeping plan to restore its finances, including eliminating 9,000 jobs or about 9 per cent of the global workforce, including 4,000 positions in Germany. However, unlike Australia and New Zealand Banking Group, a qualifying full bank which has slashed about 400 jobs in Singapore over the past year, any headcount reduction at Deutsche Bank here won’t likely to be as drastic, analysts said.

    “Deutsche Bank’s business in Singapore has… little retail exposure; it does more private and investment banking. The bank is still geographically strong in Singapore. It is a significant player here and would be more distant from the issues faced at the German headquarters,” said KGI Securities (Singapore) trading strategist Nicholas Teo.

    UOB economist Francis Tan said: “There will be some impact, maybe small cuts but not likely to be big for the bank. Asia is still rising, so even if there are cuts it would be more on the European side. Looking at the relative growth rates this area has compared to the Western world, it would not be a good move to cut a lot of jobs. You don’t want to kill the golden goose.”

    Global banks have been slashing headcount in the Republic against the backdrop of weak economic outlook and stricter capital rules. Besides ANZ, banks such as Barclays and Standard Chartered have let go some of their employees in Singapore over the past year.

    The crisis faced by Deutsche Bank is unlikely to be a ‘Lehman moment’, experts said, referring to the collapse of the storied US investment bank Lehman Brothers eight years ago that played a major role in the global financial crisis.

    “A lot of people who are looking at a bank like Deutsche, and easily they are comparing this to Lehman but it is not the same. If you look at the liquidity conditions of banks now, it is very different from 2008-09,” said Mr Tan.

    “Balance sheets are not as weak as eight years ago and banks are not as vulnerable as they were,” Mr Song said.

  • Lazada in talks to buy Redmart for rumored $30m to $40m

    Lazada in talks to buy Redmart for rumored $30m to $40m

    Southeast Asia ecommerce portal Lazada is reportedly in talks to buy online grocery provider Redmart. The acquisition amount is said to be around US$30 million to US$40 million, which if true, is in the low range given it raised US$26.7 million last year.

    Redmart had apparently held unsuccessful talks with supermarket chain NTUC and Singapore sovereign wealth fund GIC. It also received a “lowball” offer from Amazon.

    The startup had been in trouble for some time. While its revenue grew, its expenses increased at an even faster clip.

    Lazada is controlled by Chinese online shopping Alibaba, which in April took a commanding stake in the Rocket Internet-born startup for US$1 billion.

  • H:Connect brings Korean style to Singapore

    H:Connect brings Korean style to Singapore

    Contemporary South Korean fashion brand H:Connect, fronted by Korean celebrity Yoona of Girls’ Generation, has officially opened its first Southeast Asian store at Bugis Junction in Singapore.

    The brand plans to make the most of the rising appeal of hallyu, or the Korean Wave, across Southeast Asia, which is driving Korean exports of fashion, entertainment and cosmetics in particular.

    It joins more than 300 H:Connect stores across South Korea, China and Taiwan, including a flagship store in the Gangnam district of Seoul.

    In its new Singapore store, the 10-year-old brand features it latest collection for men and women, separated into three themes: City Dweller (understated designs), Nostalgic Insta (combining vintage denim with floral prints and embellishments) and Athleisure (statement sweaters, pullovers and denim with a Korean street-style vibe).

    Prices range from S$19 (US$13.64) for basic tops to $129 for jackets and overcoats.

  • Zalora Support Three Local Designers at Singapore Fashion Week

    Zalora Support Three Local Designers at Singapore Fashion Week

    ZALORA, Asia’s online fashion destination, today announced its partnership with Singapore Fashion Week as the Official E-Tail Partner. This is the second time the online fashion brand is taking part in one of the region’s biggest fashion events of the year. ZALORA will be presenting three Singapore designers and labels namely, Stolen, Aijek, and Max Tan in the Fashion Futures Showcase. Fashion fans in Singapore can purchase the collections on ZALORA from today onwards.

    As the Official E-Tail Partner, ZALORA will be hosting a shoppable Singapore Fashion Week microsite on ZALORA.com that will feature curated collections from Fashion Futures Showcase and Singapore Fashion Week Access, a dedicated show segment for Singapore designers. As part of ZALORA’s commitment to stay up-to-date with the latest trends within the industry, ZALORA is embracing the ‘see now, buy now’ model enabling fashion show goers to purchase their favourite looks immediately.

    Shop Max Tan Spring/Summer 2017, Stolen Spring/Summer 2017, and Aijek Fall/Winter 2016 collections at www.zalora.sg/fashion-week-singapore and on the ZALORA mobile app.

    “ZALORA is proud to be supporting local designer talent in one of the most anticipated fashion events of the year,” said Parker Gundersen, Chief Executive Officer of ZALORA Group. “We’re very passionate about supporting the local fashion industry across all of our markets in Asia, and Singapore Fashion Week provides a great opportunity for us to give the region’s top designers exposure to millions of new consumers on our online platform. It’s also an exciting way for our customers to discover new fashion and to buy product straight from the runway.”

    “Singapore Fashion Week is delighted to be working with ZALORA again this year, as we recognise the growing impact and importance of digital and social media, and connecting designers and labels

    with customers via e-commerce. With the growing trend of ‘See Now, Buy Now’ as well, I believe that online retailers like ZALORA will play an ever-growing role in partnerships with fashion weeks around the world,” commented Tjin Lee, Founder and Chairman of Singapore Fashion Week.

    ZALORA also strongly believes in making fashion more inclusive and accessible. To further engage fashion consumers, the Fashion Futures Showcase will be live-streamed on ZALORA where viewers at home can watch the shows and access exclusive content. Catch all the exciting happenings at Singapore Fashion Week Fashion Futures Showcase on social media at #ZALORAxSGFW.

  • Emmi milk plans Asian expansion through Amazon

    Emmi milk plans Asian expansion through Amazon

    Emmi, a Swiss milk processor and dairy products company headquartered in Lucerne, plans to expand its Asian sales through a strategic partnership with internet giant Amazon. Emmi has been relatively uninvolved in Asia, with only a turnover of around CHF 20 million. CEO Urs Riedener said he believes he could double total sales “over the next five years”. In Asia, Emmi is pursuing an export strategy and is not producing on the spot.

    In Hong Kong, Emmi is already the third strongest yoghurt brand. In Singapore, Riedener sells Emmi products in many four- and five-star hotels and Singapore Airlines in Business Class as well as in expat shops in China. ording to Riedener, the happenings in Asia are analyzed “repeatedly”. But one must remain realistic: “We are a relatively small company, our opponents are world giants.” Emmi is currently active in twelve countries, perhaps it could be 15. “Can we have 25?” I believe this would be self-assessment, “said the Emmi CEO.

    However Riedener considers the pricing model at Amazon “difficult”. In principle, the dealer determines the final selling price. “Amazon keeps its margin in any case. This is relatively ugly in the calculation for the manufacturer. “Such a clause would not enter Riedener for the manufacturer and supplier Emmi with Amazon.

  • Jurong Point put on market with over S$2b price tag

    Jurong Point put on market with over S$2b price tag

    biggest suburban shopping centre, Jurong Point, has been put up for sale with a price tag exceeding S$2 billion.

    This works out to more than S$3,000 per square foot based on the commercial net lettable area of about 658,000 sq ft that is being offered for sale by an equal joint venture between Guthrie GTS and Lee Kim Tah Holdings, both of which have been delisted.

    At over S$2 billion, the price tag translates to a sub-4 per cent net yield, Michael Leong, director of sole marketing agent Array Realty said.

    Array in turn is working exclusively with JLL to conduct an expressions of interest exercise that will close on Nov 18.

    Guthrie and Lee Kim Tah are divesting a total net lettable area of 702,000 sq ft – including 44,000 sq ft of space under the government’s Community/Sports Facilities Scheme (CSFS) which is currently being used by occupiers such as NTUC First Campus Co-operative’s My First Skool and voluntary welfare organisations.

    There is a further space of about 59,000 sq ft under three strata retail units divested by Lee Kim Tah and Guthrie about two decades ago to Golden Village, NTUC FairPrice and POSB – taking the total net lettable area in Jurong Point to 761,000 sq ft.

    Guthrie and Lee Kim Tah are offering their 702,000 sq ft in the mall through the sale of shares in companies that own this space. “The two partners have owned the property for many years and want to look at pursuing new interests and opportunities,” said Mr Leong. Lee Kim Tah was delisted in early 2015 and Guthrie in November 2013.

    Most stockmarket analysts would think that a net yield of 3-plus per cent based on Guthrie and Lee Kim Tah’s asking price is too low to make for a yield-accretive acquisition by Singapore mall Reits (real estate investment trusts).

    However, JLL regional director of Singapore capital markets Anthony Barr expects Jurong Point to appeal to a broad range of other institutional investors including sovereign wealth funds, pension funds and insurance groups.

    “Rarely do stabilised assets of this scale become available. There have been no comparable sales of a suburban retail property of this size on the open market for more than a decade in Singapore’s tightly held retail sector; other large sales have been either related party transactions involving listed Reits or sales of partial interests.”

    A high-performing mall, Jurong Point is regarded as “fortress retail”, he added. “This, combined with the dynamic growth planned for the Jurong district, will ensure a broad range of interest at the indicated pricing.”

    Jurong Point is seamlessly linked to the Boon Lay MRT Station and Bus Interchange. It currently draws an average monthly visitorship of six million and has a catchment of 150,000 households within a five-km radius, with potential for growth as the new town planned in Tengah is progressively developed.

    Major tenants for the space at Jurong Point owned by Guthrie and Lee Kim Tah include FairPrice Xtra, Courts, Harvey Norman, Uniqlo and Kiddy Palace in addition to three foodcourts. Joining their ranks soon will be BHG, which will open a nearly 50,000 sq ft department store on three levels in December; part of this space was previously occupied by John Little.

    The mall is nearly fully let.

    Jurong Point stands on two sites; one has a balance lease term of about 76 years and the other, 89 years. Their combined land area is 557,288 sq ft.

    The original Jurong Point was completed in 1995 and spans four levels of retail space (Basement 1 to Level three). The CSFS space is on Levels 4, 5 and 6.

    The extension, which was completed in 2008, has three retail floors – Basement 1 and Levels 1 and 3.

    About 1,000 carpark lots in Jurong Point are available for use by shoppers.

    The mall’s total gross floor area (GFA) is 1.07 million sq ft; there is no unutilised GFA.

  • These could be the world’s fanciest duty-free stores

    These could be the world’s fanciest duty-free stores

    Airport travelers shuffling between security checks and their boarding gate often grab duty-free perfume or a cut-price bottle of spirits before an international flight.

    But that’s far from the reality of some passengers at Singapore’s Changi Airport, who in some cases shell out more than $100,000 dollars for a bottle of their favorite tipple before hopping onto a flight.

    High-end duty-free retailer DFS opened its new concept stores – complete with whiskey, wine, cigar and tobacco rooms, bartenders, complementary tastings and even virtual reality installations – in Changi’s Terminals 2 and 3 with precisely these customers in mind.

    “We drew inspiration from stylish restaurants and bars around the world when we created this space,” Wilcy Wong, DFS’s vice president of store operations in Singapore.

    He said there would be no hard sell when it came to the pricey products.

    “These days a lot of the customers are very knowledgeable themselves, so to be able to engage them and teach them something new is important,” Wong said.

    Not that the hard sell would be necessary; as well as knowledgeable, many customers are big spenders.

    DFS Wine & Spirits store at Singapore's Changi Airport
    DFS Wine & Spirits store at Singapore’s Changi Airport

    DFS staff recounted that one traveler recently bought a bottle of Glenfiddich 50-year-old single malt whisky priced at 43,910 Singapore dollars ($31,611) on a whim after passing the store. And that paled in comparison to the most expensive bottle ever sold at Changi, for S$250,000 ($180,000).

    Hong Kong-based DFS Group, which is majority owned by LVMH, has outlets at 17 major international airports, mostly in Asia, but has also staked flags in New York and San Francisco.

    The global travel retail market is estimated to grow to $85 billion by 2020, according to the Fung Business Intelligence Center, and Asia-Pacific is the largest single sector of the market, accounting for 39 percent, followed by Europe at 32 percent.

    This forecast growth is in contrast to the fall in retail mall traffic, particularly in the U.S., which has slumped as consumer spending lags and online shopping grows in popularity.

    Singapore’s Changi Airport, repeatedly ranked the best in the world by the influential Skytrax annual survey, hosts 55 million passengers a year, all of whom are classified as traveling internationally because Singapore is a city-state, and thus are free to buy duty-free items.

    DFS declined to provide any change in sales or foot traffic since opening of the new stores in Changi, but the concept has been praised by the retail and travel industry, winning “Best Shopping Experience” this year by Singapore’s Tourism Board, and Singapore’s Retailers Associations “Best Retail Concept of the Year”.

  • DDoS attacks caused StarHub broadband outages

    DDoS attacks caused StarHub broadband outages

    Singapore’s StarHub has blamed DDoS attacks originating from its customers’ own infected devices for two broadband outages over the past few days.

    At a press conference yesterday, StarHub announced the latest findings of an investigation into the outages on October 22 and 24.

    Both outages lasted for around two hours, leaving many home broadband customers unable to surf the web due to a spike in DNS traffic originating from infected machines.

    Because the traffic originated from StarHub’s own subscribers, it appeared legitimate. But when the attack was detected, StarHub manually filtered out the traffic from the infected devices to restore services for its other customers.

    StarHub announced it plans to send technicians to help customers clean up any infected devices at their homes.

    Singapore’s Cyber Security Agency and the Infocomm Media Development Authority have urged operators to strengthen their defense against DDoS attacks, and noted that this marks the first time Singapore has experienced such and attack on its network infrastructure.

    Darktrace managing director for APAC Sanjay Aurora said operators and ISPs are likely to find themselves increasing targets of attack.

    “The core infrastructure of telecommunications companies is a very desirable target for cybercriminals [but] gaining access is extremely difficult and requires deep expertise in specialist architecture,” he said.

    “What ISPs should be wary of, is the possibility of similar DNS amplification attacks on a more regular basis, given that they require relatively little skill and effort but can cause a large amount of damage. This makes them increasingly popular among hackers.”

    He said DNS-based DDoS attacks can impact networks by saturating bandwidth with malicious traffic, while also increasing volumes of support calls and negatively impacting  the customer experience and ultimately revenue.

    Aurora added that there is a possibility that the DDoS attack was caused by Mirai, the IoT botnet responsible for the recent DDoS attack against US-based DNS service provider Dyn. This attack used infected IoT devices.