Tag: Singapore

  • Hugo Boss Singapore flagship opens

    Hugo Boss Singapore flagship opens

    International fashion brand Hugo has launched a standalone flagship in Singapore. The Ion Orchard store showcases the brand’s latest Autumn/Winter 2018 collection in a 146sqm retail space. A promotional Hugo Reversed personalised t-shirt will be available in store for a limited time.

    The brand’s new expansion into the Singapore market is not expected to be aggressive, with a focus on sustainable growth and a gradual development of its casualwear line and affordable offerings.

    The firm has recently merged its labels into a core Hugo Boss branding in response to increasing competition in the industry.

  • FedEx QR Pay targets SMEs in five major Asian markets

    FedEx QR Pay targets SMEs in five major Asian markets

    Transport company FedEx has launched a QR-code based mobile payment system in Hong Kong, Malaysia, Philippines, Singapore, Thailand and Australia. The system, FedEx QR Pay (the QR stands for quick response), is targeted specifically at SMEs.

    Supplementing the firm’s existing online payment methods, FedEx QR Pay is a secure mobile payment option activated by QR codes embedded with unique payment links. QR Pay eliminates the need to have shopping carts, booking engines or checkouts, allowing customers to make payments with credit cards and e-wallet services.

    FedEx’s president for Asia Pacific Karen Reddington said: “FedEx is constantly looking for ways to innovate, pioneer new solutions and offerings to address customers’ evolving needs in the region … QR Pay provides greater flexibility and convenience for our customers, and ultimately a better experience when it comes to managing their logistics needs.”

    Asia Pacific leads the world in mobile payment with 53 per cent of connected consumers using their mobile devices to pay for goods or services at point of sale. Rising mobile penetration is a key driver, with the number of smartphone users across region now over a billion. Seeing the clear trend towards mobile payment adoption, SMEs are also harnessing new technologies to expand their business.

    According to a recent research commissioned by FedEx, 73 per cent of SMEs are already current users of mobile payments, with 69 per cent of these businesses likely to increase usage in the next 12 months. Thirty per cent of current non-users are likely to begin using mobile payments as well.

    FedEx QR Pay will soon be expanded to other markets in Asia Pacific.

  • Christopher Ong Appointed As New Managing Director for Singapore

    Christopher Ong Appointed As New Managing Director for Singapore

    DHL Express, a leading international express services provider, on Nov 1 announced the appointment of Christopher Ong, to the role of managing director for DHL Express Singapore. Ong, a Singaporean, will report to Ken Lee, CEO, DHL Express, Asia Pacific, effective immediately. He will be responsible for charting the company’s overall business growth and success in Singapore.  Ong brings over two decades of professional experience across logistics and the business sectors. Most recently the managing director for Malaysia and Brunei at DHL Express, he spent four years driving business strategy for the organisation, managing over 1,200 employees and 27 facilities, including seven international gateways, across East and West Malaysia, and Brunei.

    On the appointment, Lee, said, “Chris joins DHL Express Singapore with a deep bench of experience, having served across a range of senior roles in DHL over the last 12 years. Not only was he instrumental in driving the B2C e-commerce and digitalisation agenda in Malaysia and Brunei, Chris has also demonstrated passion and unyielding commitment towards excellence in employee engagement and customer centricity.

    “His business acumen and broad experience at the regional and country levels will prove invaluable in his new role in Singapore, as we continue to realize the market’s growth potential.”

    Ong joined DHL Express in October 2006 as vice president for Business Development, and was responsible for mergers and acquisitions, partnerships and planning for the Asia Pacific region. In 2011, he assumed the role of country manager for Vietnam.

    Ong, said, “I am delighted to be given the opportunity to further DHL’s success in Singapore and continue raising the bar in delivering superior services and experiences to our customers. I look forward to continue engaging our talented employees and empowering them to make a difference. They are the foundation of our success and the lynchpin for delivering great service quality to earn the trust and loyalty of our customers. ”

    Prior to DHL Express, Ong spent 10 years with Temasek Holdings, the global investment company headquartered in Singapore, where he played a key role in managing the company’s international investments.

  • DBS makes foray into chat commerce with “Foodster”

    DBS makes foray into chat commerce with “Foodster”

    DBS Bank has launched Southeast Asia’s first bank-led retail chatbot, Foodster.

    The chat-commerce service allows customers to order and pay for their meals via Facebook Messenger and DBS payment channels, including DBS PayLah! and DBS/POSB cards. It has been test-bedded with seven food and beverage merchants around DBS’ Marina Bay headquarters with positive results.

    Kopi Ong, which sells quick-serve beverages, was the first merchant to test the Foodster solution. Since then, the business has seen daily sales grow by 20 per cent without additional manpower or space required.

    Chat commerce – e-commerce using chat or messaging platforms – allows businesses to transact within platforms that already have a large pool of captive users. With 77 per cent of Singapore’s population on mobile messaging platforms, chat commerce solutions such as Foodster allow businesses to literally become a part of the conversation by embedding DBS’ payments capabilities within chat platforms.

    The Foodster solution was developed with Artificial Intelligence/Machine Learning algorithms which allow it to become ‘smarter’ with every transaction. In addition, it allows merchants to implement targeted and personalised customer loyalty programmes on the platform with its rich data tools and analytics.

     

    DBS head of consumer banking group Jeremy Soo said: “If instant messaging is the way forward for people to communicate, then we need to help businesses find a way to engage their customers on such platforms simply, seamlessly and invisibly. We are aware that consumers today are more likely to have ‘app fatigue’ and have become resistant to downloading new mobile apps. And so as Singapore’s leader in payments with more than 4 million cards in circulation and the nation’s most popular mobile wallet – DBS PayLah! with more than 1 million users – we saw an opportunity to combine our strengths with Singapore’s most widely used social media platform.”

    In Asia Pacific, the chatbot market is forecast to generate revenues of around US$350 million by 2024, more than eight times last year’s figures.

  • Shake Shack lands in Singapore

    Shake Shack lands in Singapore

    American fast-food restaurant Shake Shack is landing in Singapore. The New York burger chain is opening up a location in Singapore’s awaited Jewel Changi Airport mall. In partnership with SPC Group, the South Korea-based restaurant distributor, Shake Shack said the firm took its time to discover the ideal location for the Madison Square Park-founded chain.

    “For years we’ve been looking for the right opportunity to enter the Singaporean market given its regional importance, and we’re thrilled to have found the right strategic partner and an ideal launch location,” said Michael Kark, Shake Shack’s vice-president of global licensing

    “Our flagship site will be in the stunning Jewel Changi Airport, home to more than 2,000 trees, harkening back to Shake Shack’s birthplace in NYC’s Madison Square Park.”

    To facilitate the market entry, Shake Shack said it also plans to work with local purveyors and producers to create unique offerings for the Singapore community. Shake Shack is no stranger to Asia.

    The company first entered the region in 2015 in Tokyo’s Gaien Park, before opening 10 outlets in Japan and seven in South Korea.

    In 2017, the firm opened a Hong Kong flagship.

    Shake Shack, in conjunction with SPC Group, intends to open a second location in Hong Kong planned for Pacific Place closer to 2019, as well as stores in Shanghai and Manila next year.

    Jewel, a new joint venture between Changi Airport Group and CapitaLand, houses over 280 shops across seven storeys from Basement 2 to Level 5.

    As well as Shake Shack, the retail space will also see the arrival of American fast food chain A&W, which left the Singaporean market a decade ago. The commercial development is slated to open March 2019.

  • Golden Mile Complex launches en bloc tender

    Golden Mile Complex launches en bloc tender

    Singapore’s Golden Mile Complex has been put up for sale by tender. The landmark property is being sold through sole marketing agent Edmund Tie & Company. It has a land area of approximately 1.3ha and is zoned for commercial use.

    The complex is considered an icon of Singaporean urbanism with its signature step-terraced building design created by DP Architects, but it has fallen into disrepair in recent years.

    There is a fascinating feature story and video about the complex here on Channel News Asia.

    Senior director of investment advisory Swee Shou Fern said Golden Mile Complex is a national icon that has shaped the visual character of our built landscape.

    “We are proud to present this rare opportunity for adaptive reuse. Its distinctive architecture and worldwide iconic status will offer tremendous potential to transform the property into an exciting work-live-play destination in this growth area. The new Golden Mile Complex will be an essential part of the rejuvenation of the Beach Road corridor and we are working closely with DP Architects and URA on the conservation of the building and further ways to enhance its potential.

    “This unique adaptive reuse opportunity provides the developer with the chance of incorporating a new vision into this iconic development. Many exciting development concepts may be considered for the Property. The collective sale of a large-scale conserved building in Singapore is unprecedented and we will be conducting a longer tender process to allow interested parties to carry out a detailed study.”

    Outline Application has been submitted to retain the existing 16-storey building and addition of a new block next to the building, subject to authorities’ approval. The Golden Mile Complex is under conservation study and discussions to facilitate conservation are open.

    The reserve price for the property is SGD800 million (US$577 million). The tender exercise will close on Wednesday, January 30.

  • Luxasia Vietnam targets generation z buyer

    Luxasia Vietnam targets generation z buyer

    Singaporean luxury beauty and lifestyle distributor Luxasia is making moves into Vietnam. The brand will be targeting younger millennial consumers who are thought to be responsive to social media and social media influencers.

    Luxasia Vietnam is focusing on the nation’s fast-growing economy and strong population of nearly 100 million. It currently offers 20 brands in the market, but is planning to introduce more incrementally. It also has designs on developing new distribution channels via small independent perfumeries, and building an e-commerce platform.

    Luxasia’s regional MD Karen Ong said of the Vietnamese market potential for beauty products, “It is still very much big brands focused. People want to use something other people recognise.”​

    Regarding the business climate, Ong commented: “In Singapore we take things for granted. We shake on it and we think it’s done and that everyone knows what to do. But there, you have to follow up and chase. There’s a lot of email back and forth. It reminds me of how we used to do business 10 to 15 years ago.”

    “It’s still very relationship based, the speed is much slower, and even if you plan way in advance, things may not always execute the way you have planned. The follow up has to be very close and you have to be very prescriptive in the way things want to be done.”​

  • Heytea Singapore now opens in Ion Orchard

    Heytea Singapore now opens in Ion Orchard

    Chinese tea franchise Heytea is launching its first overseas store in Singapore. The six-year-old chain is one of China’s most popular in its category, with each outlet selling 2000-3000 cups per day. It claims to be the franchise responsible for inventing cheese tea, serving drinks with New Zealand cheese.

    The Heytea Singapore store will feature a uniform minimalist white interior design with wooden accents, with some outlets featuring themed retail spaces.

    The new Singapore location is launching at Ion Orchard.

  • The Shoppes at Marina Bay Sands enjoys sales rise

    The Shoppes at Marina Bay Sands enjoys sales rise

    Revenue from The Shoppes at Marina Bay Sands rose 4.5 per cent during the third quarter, reaching US$44 million, according to the integrated resort’s latest results announcement. Sheldon Adelson, CEO of parent Las Vegas Sands Corp, said retail tenant sales per square foot at the shopping complex rose by 22.2 per cent during the past year.

    That, together with rising food and beverage sales (up 15.2 per cent to $53 million) and improved hotel revenues helped offset a decline in gaming takings, said to be affected by a decline in VIP playing. Third-quarter earnings were down 52 per cent to $419 million for the quarter.

    Las Vegas Sands’ regional third-quarter earnings were up by 6 per cent to US$1.28 billion, thanks to the strengthening Macau business.

    Hotel occupancy at Marina Bay was 97.5 per cent during the third quarter with an average daily rate of $466.

  • SE Asia Stocks not looking good, Singapore hits 22-month low

    SE Asia Stocks not looking good, Singapore hits 22-month low

    Philippines shares regained on Friday after reduction in previous section, while regional markets fell in line with broader Asia. The previous session saw sharp losses in the Philippines and other regional markets, as a tech-fuelled rout on Wall Street spooked investors across Asia, leading to a massive sell-off in regional equities.

    Asian bourses are likely to benefit from “tentative bottom-fishing”, analysts at OCBC said in a note.

    The Philippine index, which has been the region’s worst performer this year and the biggest loser in the previous session, rose 0.7 percent, boosted by real-estate stocks.

     “This is a short-lived bounce, since it was the worst performer and had seen a steep drop yesterday, I think investors think the 6,900 level of the index is a good time to buy… the last time it hit that level, investors bought back,” said Miguel Ong, research analyst at AP Securities.

    Real estate conglomerate Ayala Land Inc gained 2.1 percent and SM Investments Corp added 1.5 percent.

    Indonesian shares also ticked up, helped by telecom and financial stocks. Sector heavyweight PT Telekomunikasi Indonesia Tbk rose 0.8 percent and PT Bank Central Asia Tbk rose 0.9 percent.

    Vietnamese stocks were on track for a seventh losing session and a fourth straight week of losses, with real estate stocks and industrials being the biggest drags on the benchmark.

    Vinhomes Joint Stock Company fell 3.7 percent and No Va Land Investment Group Corporation lost 3.1 percent.

    Singapore stocks approached their lowest in nearly 22 months, falling 1.7 percent and on track for a fourth week in the red. Financial heavyweights like United Overseas Bank Ltd lost 3.5 percent and DBS Bank’s parent company DBS Group Holdings Ltd lost 2.6 percent.

    Thai shares failed to sustain the previous session’s brief bounce and looked set to post a fourth week of losses. Its energy sector, which drove a turnaround in the index in the previous session, was the biggest drag.

    Oil and gas giant PTT PCL lost 2 percent, while PTT Exploration and Production PCL traded 2.2 percent lower.

    Malaysian stocks edged lower on the back of telecom stocks, with Telekom Malaysia Berhad shedding 1.3 percent and wireless service provider Digi.Com Berhad losing 1.7 percent.

  • Calm water for Singapore’s CapitaLand Mall Trust quarter

    Calm water for Singapore’s CapitaLand Mall Trust quarter

    CapitaLand Mall Trust Management (CMTML), the manager of CapitaLand Mall Trust (CMT), says CMT has achieved a distributable income of S$103.5 million (US$75 million) for the quarter to September 30. That marks an increase of 4.9 per cent over the $98.7 million for the same period last year.

    Year to date, distributable income was $302.5 million, an increase of 3.3 per cent.

    CMTML CEO Tony Tan says the portfolio continued to deliver stable returns during the quarter, despite uncertain market conditions. Occupancy was 98.5 per cent, “well above the market occupancy level of 92.7 per cent”, he said.

    Asset enhancement initiatives to uplift the customer experience at Tampines Mall and Westgate are on track to complete in the fourth quarter of this year.

    During the third quarter, CMT’s gross revenue and net property income rose by 0.7 per cent and 1.1 per cent respectively year-on-year. Gross revenue was higher from Junction 8, IMM Building, Plaza Singapura, Bedok Mall and Tampines Mall, partially offset by lower gross revenue from Sembawang Shopping Centre, which was sold in June, and lower occupancy and rental rates contracted on new and renewed leases from JCube and Bukit Panjang Plaza.

  • WeChat Pay to be ready in 7-Eleven, Guardian Singapore

    WeChat Pay to be ready in 7-Eleven, Guardian Singapore

    Customers of 7-Eleven, Cold Storage and Guardian stores in Singapore will soon be able to pay for purchases using WeChat Pay. The owner of the two retail chains, Dairy Farm Group, has worked with NETS to enable visitors from China and Chinese nationals based in Singapore to use the service from November 1.

    WeChat Pay is currently being trialled at the 7-Eleven and Guardian stores at Changi International Airport and some stores in key tourist destinations in the Orchard and Chinatown districts.

    According to the Singapore Tourism Board, visitors from China increased by almost 13 per cent, from 2.8 million in 2016 to 3.2 million last year. The partnership between Dairy Farm Singapore and NETS together with WeChat will enable Singapore’s largest multi-format retailer to better cater to the growing number of China visitors, by offering visitors a convenient way to pay when they shop in Singapore.

    Head of merchant services at NETS, Alvin Seck, said working with payment partners like WeChat and retailers like Dairy Farm Group enables NETS to roll out new payment services for consumers quickly while minimising adoption costs for merchants.

    “With this partnership, 7-Eleven and Guardian in Singapore along with Cold Storage and Giant can just make use of its existing NETS uPOS terminals to accept WeChat Pay, in addition to NETS, QR, NETS FlashPay, credit and debit payments.”

    To use WeChat Pay for payments, users simply need to scan the NETS QR code on the NETS uPOS terminal.

    Dairy Farm Singapore’s regional finance director, Tom van der Lee said this latest payment mode service is part of the multi-format retailer’s digital-transformation journey in line with the government’s ‘Smart Nation’ drive.

    “More customers are adopting cashless payments, thanks to easier and faster payment transactions with the uPOS terminal plus the convenience of the wide array of payment options to choose from across our Cold Storage, Giant, 7-Eleven and Guardian stores. Cold Storage alone has seen cashless payment increase by 6 per cent and at Guardian by 3 per cent since Dairy Farm Singapore installed 1800 unified NETS POS terminals last year – the single largest deployment by retailer here.”

  • Why did Dyson pick S’pore for electric car?

    Why did Dyson pick S’pore for electric car?

    When James Dyson, the billionaire British inventor of the bagless vacuum cleaner, unveiled a plan to build an electric car plant in Singapore, it raised a few eyebrows.

    Not only does the land-starved city state have some of the highest average salaries in the world, but it has been nearly 40 years since Ford closed its factory in Singapore, effectively ending car production there.

    “It is a bit of a surprise because of the cost base and no other car manufacturing plant being here,” said Shantanu Majumdar, a regional director at consultancy JD Power.

    Dyson said on Tuesday the decision was based on supply chains, access to markets and the availability of expertise, which offset the cost factor.

    But what other factors could have influenced the decision?

    Why not head straight to the biggest electric vehicle market in the world, China, like rival Tesla?

    Here’s a look at some of the less obvious pros and cons:

    1. High Costs vs Generous Incentives
    Compared with other global cities, Singapore has some of the highest average salaries in the world after tax, according to studies by Deutsche Bank. Land available for industrial use is scarce and expensive, and it ranks highly in general cost-of-living indexes.

    But aside from its skilled engineers and scientists, for a high-tech firm like Dyson, Singapore offers generous incentive schemes. Some schemes include tax breaks for five years, which can be extended, and grants that can cover up to 30% of the cost of projects to improve business efficiency.
    Singapore declined to comment on whether Dyson benefited from any such schemes.

    To shore up productivity in its manufacturing sector, which makes up less than quarter of its output, Singapore has focused efforts on attracting high-end manufacturers and those who adopt automated production processes.

    2. Small Market vs China Gateway
    Dyson may have decided to make electric cars in Singapore, but few are likely to be driven here or anywhere in Southeast Asia for that matter.

    The number of privately owned electric vehicles in Singapore is in single digits, and Tesla CEO Elon Musk has criticised Singapore for not being supportive of electric vehicles.

    Singapore is one of the world’s most expensive places to own a car because the government strictly controls the vehicle population by charging owners a variable rate for the right to own and use a vehicle for a limited number of years.

    In Southeast Asia, only 142 electric vehicles are forecast to be sold this year, data from consultant LMC Automotive shows. By contrast, sales in China are forecast to almost reach 700,000 vehicles this year, more than double the combined sales from the United States and Europe.

    But with one of the world’s busiest ports on its doorstep, Dyson can roll a car off the production line in Singapore and within the hour it can be on its way to China or other sizeable electric vehicle markets like South Korea or Japan.

    Dyson products – which include bladeless fans, air purifiers and hair dryers – are becoming a premium brand in China and other Asian markets. Asia accounted for over 70% of its growth last year, the firm said.

    3. Familiarity vs New Frontier
    Dyson’s history with Singapore probably also played a role. It already employs 1,100 people in Singapore, making 21 million digital electric motors a year. It also has manufacturing hubs in Malaysia – connected to Singapore via two road bridges – and the Philippines.

    “This is obviously a surprise but since Singapore is at the heart of Southeast Asia, Dyson would be best placed to source many components from neighbouring countries and, locally, assemble and manufacture the high-tech car here,” said a corporate banker who deals with multinational firms in the region.

  • Clarks Shoes new store design showcased in Singapore store

    Clarks Shoes new store design showcased in Singapore store

    Singapore’s first Clarks Pure concept store opened its doors today, described as “a classic, understated and uncluttered retail space which reflects the brand’s history and modern spirit”. The new Clarks Singapore store is located in the Ion Orchard shopping centre. It is the first Pure store to be opened by the footwear brand in Southeast Asia and follows successful launches in Manchester and Glasgow, in the UK.

    Guillaume Nagy, president SEA & Oceania, at Clarks, said the store is designed to breath a new personality into the brand. It will be rolled out in other Southeast Asian markets during coming months.

    “We want to offer this elevated brand experience with the Pure store design,” said Nagy. “Singapore has an incredibly dynamic retail environment and we know the extension of Pure to Ion Orchard will be well received by existing and potential consumers. It is the first retail initial initiative of many to be implemented in the city state, turning Singapore into our flagship market and a centre of excellence for the region”

    Nagy said the focus of the store design was to make the shoe the star and to tell immersive stories that resonate with consumers.

    “Pure helps us achieve both in a way that is authentic to Clarks.”

    The new Clarks Singapore store features classic leather buttonback seats on birch floors and soothing neutral colours. It uses natural materials such as oak and timber to build on the themes of simplicity and honesty.

    Light boxes and opal resin podiums create a gallery-like display space for the collections. Brand and campaign imagery are displayed within the store for enhanced storytelling, while large-scale lightboxes draw consumers in and communicate key brand messages.

    The concept was designed by Stiff & Trevillion, whose spokesperson said Pure was chosen as the concept because it links to honesty.

    “Clarks uses honest design and materials in its shoes and we wanted the store design to reflect that through the use of natural materials and truthful lighting.”

  • This Year’s Finest Watch Creations in Singapore

    This Year’s Finest Watch Creations in Singapore

    Malmaison boutique by The Hour Glass in the heart of Orchard Road hosts the exceptional exhibition featuring the 72 pre-selected watches. After Venice and Hong Kong, the 72 watches pre-selected by the jury of the 18th Grand Prix d’Horlogerie de Genève (GPHG) are being exhibited from October 17th to 21st in Singapore by renowned retailer The Hour Glass, within the splendid setting of its Malmaison boutique on Orchard Road.

    On show for five days within this stunning environment imbued with art and culture, the exhibition open to the public welcomes visitors eager to admire the year’s finest watch creations, competing to win the prestigious “Aiguille d’Or” Grand Prix or one of the 16 awards to be handed out in Geneva on November 9th.

    “Our organizational mission to advance watch culture necessitates us to devote resources to deepen our engagement with the watch collecting community both in Singapore and in the region,” Michael Tay, Group Managing Director of Singapore’s leading watch retailer and member of the jury of the GPHG 2018, said.

    Rare Opportunity

    The principal partner of the GPHG, LGT Private Banking, is also taking part in the event by choosing to offer its clients exclusive initiation sessions into the technical and artistic finesse of the timepieces on show, in the company of watchmaking experts.

    A rare opportunity for these end customers to admire within a single location the diversity of today’s watchmaking creativity expressed through models by more than 40 different brands.

    Annual Salute

    Created in 2001 and overseen since 2011 by a foundation recognised as a public interest organisation, the GPHG is intended as an annual salute to the excellence of the contemporary watchmaking art.