Retail News CRM

Tag: Social

  • TikTok says it is close to announcing its sale following the departure of its CEO

    TikTok says it is close to announcing its sale following the departure of its CEO

    When TikTok hired Kevin Mayer to be CEO in May, some viewed it as a ploy, a stunt if you will. That was due to the fact that the short-form video app was being attacked by the U.S. government for having a parent corporation based in China and Mayer had been working for Disney’s streaming service, Disney+. Yes, nothing screams Americana more than Disney and its iconic cartoon characters like Mickey M-O-U-S-E, Donald Duck, and Goofy.

    But as the great Robert Zimmerman (you probably know him as Bob Dylan) once sang, “you don’t need a weatherman to know which way the wind blows.” Mayer knew that his days at TikTok were probably numbered since U.S. President Donald Trump was forcing ByteDance, the Chinese firm that owns TikTok, to divest the latter’s U.S. operations by September 15th or face a nationwide ban. Mayer composed a letter to his staff before departing in which he said that the CEO’s role at TikTok was expected to change dramatically. The Wall Street Journal saw a copy of the note which said, “I understand that the role that I signed up for—including running TikTok globally—will look very different as a result of the U.S. administration’s action to push for a selloff of the U.S. business. I’ve always been globally focused in my work, and leading a global team that includes TikTok U.S. was a big draw for me.”

    The plan was for Mayer to announce his departure at the same time TikTok announced a sale. However, word of Mayer’s intentions leaked overnight forcing him to come clean about his intentions earlier than he had hoped. Several ByteDance staffers said that they were stunned by Mayer’s move and said that they didn’t see it coming.

    As with many Chinese tech companies trying to operate in the U.S., the current administration accuses TikTok of being a national security threat because it might pass along to Beijing data obtained about U.S. consumers and corporations. ByteDance says that TikTok uses only two servers to store personal data with the main one in the U.S. and a backup server housed in Singapore.

    But Mayer’s departure isn’t even the top story involving TikTok this morning. That’s because CNBC reports that a deal to sell the app’s operations in the U.S., Canada, Australia, and New Zealand could be announced as soon as next week. Those in the know say that Microsoft and Oracle are the leading contenders to close on a deal and that a final decision has yet to be made. Earlier, Twitter had explored making a bid as did a partnership made up of Walmart and SoftBank. The value of any deal could be in the range of $20 billion to $30 billion, but sources say that a final price has not been agreed on.

    In an update to its story, CNBC quoted Walmart as saying that it might partner with Microsoft on a deal for TikTok. W Walmart spokesman said, “The way TikTok has integrated e-commerce and advertising capabilities in other markets is a clear benefit to creators and users in those markets. We believe a potential relationship with TikTok U.S. in partnership with Microsoft could add this key functionality and provide Walmart with an important way for us to reach and serve omnichannel customers as well as grow our third-party marketplace and advertising businesses. We are confident that a Walmart and Microsoft partnership would meet both the expectations of U.S. TikTok users while satisfying the concerns of US government regulators.”

    TikTok has become very popular and was one of the top apps on the App Store and the Google Play Store even before the global pandemic helped pump up its numbers even more. With a large number of teens and pre-teens stuck inside during the peak of the summer, many turned to the app to pass the time. Users can record videos of 15 seconds or 60 seconds in length and content includes lip-syncs, dances, pranks, comedy, and more. In the states, TikTok has 100 million users with 800 million using the app worldwide. It has been installed more than 2 billion times from the App Store and the Google Play Store.

    If no deal is reached and the U.S. government bans TikTok, 1,500 Americans will lose their jobs. TikTok also noted that as many as 10,000 Americans would lose the opportunity to be considered for new job opportunities working for the app.

  • Twitter reportedly meets with TikTok about a combination

    Twitter reportedly meets with TikTok about a combination

    People who make their way around Twitter know a way that they can see if the Twitterverse hates a particular tweet. It’s called getting ratio’d. It’s quite simple really; if the number of replies vastly outnumbers a tweet’s likes and retweets, it means that the content of that tweet is disliked by Twitter subscribers. The messaging app recently tested changing some of the terminology associated with the app and also made it easier to figure out a particular tweet’s ratio.

    During the test, retweets with comments were called Quotes. In an email sent to The Verge, a Twitter spokesman said, “A few months ago, we’ve made Retweets with Comments more visible when you tap to see Retweets on a Tweet. This is available to everyone. Now, we’re testing making Retweets with Comments accessible directly on the Tweet and new language (Quotes) to see if this makes them easier to access and more understandable.”

    Back in May, Twitter tested a Retweets with comments counter on some iOS devices. But now, the new test adds the Quote counter to the stats on the bottom of a tweet. Twitter, like most social media sites, has been under attack for the polarizing and baiting comments left by many users. Twitter said in the past that it wants to add features to its UI to improve conversations between users.

    Speaking of Twitter, last Sunday it has had preliminary discussions with TikTok about a potential combination. The short-form video app has until the middle of next month to find a partner willing to take the U.S. operations of the app off the hands of its parent firm ByteDancer. That’s because the latter is a Chinese tech firm which automatically raises suspicions by the U.S. government. An executive order signed by the president last week calls the company a threat to national security and notes that being owned by a Chinese firm means that it is potentially allowing China to track the locations of Federal employees and contractors, build dossiers of personal information for blackmail, and conduct corporate espionage.”

    Microsoft is seen as the leading candidate to take over the U.S. operations of TikTok and has the wherewithal to make such a purchase which could cost the software giant tens of billions of dollars. It isn’t clear how Twitter would be able to finance any deal. The company’s stock market capitalization is approximately $29 billion compared to Microsoft’s $1.6 trillion valuations. As of June, Twitter had $7.8 billion in cash and securities compared to $136 billion for Microsoft. TikTok has been installed over two billion times from both the Apple App Store and the Google Play Store. Globally, TikTok has 800 million active users with 100 million in the states. During the pandemic, TikTok gave teens, pre-teens, and even parents stuck inside a chance to release some steam by producing 15-second or 60-second videos. Typical content includes lip-syncing, dancing, playing comedic pranks, and more.

    Twitter once ran an app that was somewhat similar to TikTok. Vine was developed in 2012 and was purchased by Twitter during the following year; the app allowed users to create video clips lasting six or seven seconds and content was shared over Facebook and Twitter. In 2016, Instagram Video was launched allowing users to record longer 15-second clips and many Vine users started to move on to Instagram, Snapchat, and other apps. Vine hung around in various forms with the last iteration of an app using the Vine name closed in 2019.

  • Taobao looks to boost young entrepreneurs showing originality talent

    Taobao looks to boost young entrepreneurs showing originality talent

    Chinese social commerce platform Taobao has inaugurated a new rating system to reward deserving young creators and small enterprises with broader market exposure on the fifth anniversary of the firm’s Taobao Maker Festival.

    The exposure is designed to bring more attention to outstanding creativity and better promote products to the platform’s 840 million users.

    Taobao’s new system is the latest example of the firm’s content-driven commerce strategy that has been part of its promotional apparatus since 2016, transitioning the platform from being primarily transactionally driven to a broader social-commerce playbook.

    “The new rating system promotes and celebrates originality and creativity,” said Alibaba Group CMO Chris Tung. “It will enable merchants to leverage their participation in the Taobao Maker Festival into a source of year-round benefit for growing their business and customers.”

    “We continue to leverage our unique content-driven strength to help young entrepreneurs and small businesses win market traction and bringing a better experience to consumers,” said the head of Taobao operations Kaifu Zhang.

  • Social group e-commerce booms in China during Covid-19 crisis

    Social group e-commerce booms in China during Covid-19 crisis

    Social group e-commerce is booming, fuelled by the consequences of the coronavirus pandemic, reports Chinese online retail platform JD.

    The online retailing model has experienced a major boost as Chinese consumers under lockdown have recommended products to friends, customers and others in close proximity, with JD’s sales in the sector for the first quarter of this year exceeding that of the entirety of last year.

    An example of the boom is JD’s collaboration with China Youth Travel Service, offering tour guides part-time work as JD “shopping guides” via WeChat to recommend products to friends, customers and others nearby.

    JD’s broader social group e-commerce initiative on WeChat enables participants to act as shopping guides to recommend products in the digital community.

    “JD continues to recommend good products to Chinese consumers through innovative marketing models,” said social group e-commerce initiative head Jiarui Liu.

    “Sales representatives and tour guides from travel agencies have something in common with young moms and middle-aged women. Their customers are highly targeted and have a strong sense of trust, which is consistent with the trust that JD has established over the years. JD highly values working with people who have a strong connection with their customer groups, and it is also a good way to explore new business scenarios.”

    As part social group e-commerce initiative, JD’s cloud-stored solution is assisting offline stores to resume trading post-pandemic. After receiving training, shopping guides can use the solution to generate orders. Thus far, 54,000 shopping guides in the fashion and home industry have joined JD’s cloud storage solution.

  • McDonald’s logo temporary changed to promote social distancing

    McDonald’s logo temporary changed to promote social distancing

    International fast-food chain McDonald’s logo has been altered in some global markets to emphasize the importance of social distancing during the coronavirus crisis.

    The popular restaurant chain is largely closed for dine-in business in certain hard-hit areas globally but remains open for delivery or takeout. Venues have been closed completely in the UK and Ireland, while only 5 percent of outlets in the US are now closing dining spaces.

    The new McDonald’s logo campaign was unveiled in Brazil, with the golden arches represented in the brand logo separated to remind patrons of the need to keep a distance from each other during the course of the pandemic. The campaign was soon taken up in India.

    “Our customers, employees and communities are counting on us now more than ever to provide them the meaningful support, delicious food and good-paying jobs,” said McDonald’s US president Joe Erlinger.

    A statement from the firm read: “Guidelines have been shared with franchisees and restaurant general managers to support crew in adhering to social distancing best practices while on the job. This includes, among other items, updating configuration of crew on shift and following contactless operations procedures, etc”.

    https://youtu.be/BFgW4S6zOQU

  • Starbucks Korea expands social-distancing plan

    Starbucks Korea expands social-distancing plan

    Starbucks Korea will expand social-distancing measures across its branches nationwide from Thursday, after a successful trial at some stores in Daegu and North Gyeongsang Province.

    The company plans to ensure a safe distance between customers and employees is maintained when ordering by placing safety line stickers in front of checkout counters.

    Furthermore, for a limited time, customers will not be able to bring their own reusable mugs.

    When ordering drinks using individual multi-use cups, customers will still get benefits for being eco-friendly, such as discounts or points, by showing personal cups. However, customers will be provided the drink in a disposable cup. This strategy was introduced in the US a fortnight ago and has since been implemented in many markets across Asia.

    Meanwhile, Starbucks will also conduct campaigns such as asking people to wear masks when ordering, and to dispose of paper straws in trash cans.

  • Instagram’s newest feature is all about GIFs

    Instagram’s newest feature is all about GIFs

    Instagram is one of the many social services that allows its users to add GIFs to their posts, but that’s where anything GIF-related stops. Let’s say your friend posts an animated sticker in stories and you wish to reply with a GIF. Well, that’s not possible, or at least it wasn’t until today.

    Earlier today, Instagram announced that users can now reply to their friends’ stories using GIFs pulled from GIPHY. In order to take advantage of the new feature, Instagram users must update their apps via the App Store or Google Play Store.

    Judging by the number of replies Instagram’s tweet received soon after the announcement, the ability to reply to stories with GIFs is a welcome addition to the service. Make sure to update your app to try it out now.

    Meanwhile, Instagram confirmed last week that it’s testing reactions to direct messages, another long-awaited feature that we might get in the not so distant future. Of course, these are the improvements that we know of, but there might be others in the pipeline.

  • Facebook tests a fresh new feature

    Facebook tests a fresh new feature

    It’s one thing to copy a feature from an app that belongs to another company, but Facebook is now thinking about copying a feature from a family member. Popular Photos are being tested on Facebook and provide users with photos from friends and family members that they can scroll to view. Popular Photos, which are curated by algorithm, appears under a photo opened from the News Feed and offers an Instagram-like experience.
    For those unaware, days after Instagram finally released the Android version of its app, Facebook swooped in to buy the company for a reported $1 billion. At the time, many wondered why Facebook would pay so much for what was then essentially a photo filter app. But Zuckerberg and company got the last laugh since the transaction might have turned out to be one of the most profitable tech deals ever; estimates of Instagram’s valuation today are in the neighborhood of $100 billion.
    Facebook has confirmed that the test is underway and plans on doing more testing of Popular Photos in the future. Only a very small percentage of Facebook users are part of the testing process. The feature opens when a user taps on a photo in his News Food or on a profile; this creates a full-screen view of the image. While swiping and scrolling on the image usually takes the user back to his feed, those that are part of the test will see more photos along with a button that says “See More Photos.” And since Popular Photos is offering a way to communicate visually, captions are capped at 65 characters; Facebook users see the date and time that a photo was posted and can “Like” the image and leave a comment.
    Facebook could also monetize the feature by adding ads in between the photographs. Of course, this would depend on whether or not Facebook decides to officially rollout out Popular Photos to all mobile users. This wouldn’t be the first feature that it took from its stablemate although, in the case of Stories, Instagram had already copied it from Snapchat.
  • Instagram update brings dark mode in iOS 13

    Instagram update brings dark mode in iOS 13

    Instagram made many headlines in the last week or so, as the company is bringing new features to its audience and testing others before releasing them to the general public. After introducing a brand new Threads app and removing one of its most controversial features, Instagram is once again in the spotlight, but for a very different reason.

    The social network has just pushed out another update for its iOS app, which brings the highly-anticipated dark mode. The changelog published in the App Store doesn’t mention anything other than bug fixes and performance improvements, but The Verge confirms native dark mode support for iOS 13 is there.

    Still, you will not be able to turn the dark mode on or off within the application. Instead, the iPhone’s system-wide settings are the ones that dictate Instagram’s behavior, so if you choose to use the dark theme on your iPhone, the app will match it with its own.

    We’re not complaining, but it would have been nice to be able to switch it on and off directly from within the app. All in all, it’s great that another popular iOS app is getting important visual improvements like the dark mode.

  • Threads from Instagram is a new app made to keep you in touch with your close friends

    Threads from Instagram is a new app made to keep you in touch with your close friends

    Facebook got away with one of the biggest thefts (legal, mind you) in the history of technology. Back in April 2012, not long after Instagram launched its Android app, Facebook bought the company for a paltry $1 billion. Not that anyone knew it was a steal at the time; Instagram was merely an app with photo filters and no one could foresee how it would explode to become one of the most popular social media destinations. By June 2018, Instagram reached a milestone as it hit one billion monthly active users. At that time, it was estimated that Instagram alone was worth $100 billion dollars. So obviously Facebook made an incredible investment.
    Today, Facebook announced a new “camera-first messaging app” called Threads from Instagram. This is a stand-alone app designed to keep you connected with a small group of friends; the idea is to use the camera on your phone to shoot photographs and videos to express how you’re feeling. You can share photos, videos, messages, and even Stories with your those on your Instagram close friends list. With Threads from Instagram, you get to decide who you communicate with.
    With Threads from Instagram, you can message only those people whom you put on your Instagram close friends list; you’ll have an inbox and receive notifications just for messages from them. And if you haven’t made a close friends list on Instagram, you can do so directly from the Threads from Instagram app once you install it. The app opens by default to the camera and allows you to add shortcuts to the screen. That means you can share your images and videos with just two taps
    If you don’t have the time to send a photo, video or message to your buds, you can tell them what’s up using Status. Thread will recommend one (like studying), or you can customize your own (for example, procrastinating). And with Auto Status, the app will share a little bit about where you are without giving away actual coordinates. For example, Auto Status could show that you’re on the move, at home or in a coffee shop. If you are inside a coffee shop, the Auto Status won’t reveal the name of the shop or the address of the specific location you’re at. Status and Auto Status can only be viewed by your closest friends, and it is opt-in. You decide when to share your Status, and more importantly, you decide who gets the opportunity to see it.
    Even if you install Threads from Instagram, messages from your closest friends will still appear in Direct on Instagram besides showing up in the new app. This way, you don’t have to give up Instagram when messaging with your closest pals. Threads from Instagram (remember the full name-otherwise you’ll end up with a sewing app) started rolling out globally today for Android and iOS from the Google Play Store and the Apple App Store, respectively.
  • JD expands into social etail

    JD expands into social etail

    Chinese internet services giant JD has launched a social e-commerce platform named Jingxi, providing discounts on team purchases to target users in small to medium-sized cities in China.

    The business model, which invites buyers to share deals with friends to score significant discounts, emulates those of rivals Pinduoduo and Juhuansuan.

    “We’re going to diversify and enrich our WeChat ecosystem and provide a new model to attract lower-tier cities, especially female users and low-income users,” said JD Retail CEO Lei Xu about the new Jingxi platform.

    “We’ll continue to enhance our user experiences and also gain more potential customers from third to six-tier cities,” added JD.com chairman and CEO Richard Liu.

  • Hisense launches ‘Social TV’ with an interactive menus

    Hisense launches ‘Social TV’ with an interactive menus

    Television and appliance manufacturer Hisense has launched its brand-new interactive system for large-screen social scenarios in the Chinese market.

    Hisense’s Social TV with Hi Table will provide users with interactive scenarios such as six-party video chat, cinema sharing, 3D Avatar Karaoke, AI fitness, AI visual recognition, and multi-screen communication, among others.

    One application of the device is 3D Avatar karaoke, which employs 5G technology to allow users to sing karaoke together with online friends in virtual scenarios such as Tokyo or Paris.

    The six-party video chat and cinema sharing functions allow real-time chat with family and friends while watching TV shows and sports matches together.

    With its AI fitness function, the social TV allows users to exercise in their living room under the guidance of AI body posture.

    Hisense’s new 55-inch flagship social TV has a recommended retail price of RMB6499 (US$920).

  • Instagram tests hidden like counts in Australia

    Instagram tests hidden like counts in Australia

    Some Instagram users in Australia are no longer able to see exactly how many likes other users’ posts have received, after the social media platform expanded a test to hide like counts to more countries today.

    Instagram has been testing hidden like counts in Canada for the past 2.5 months, and on Thursday, the platform expanded the test to six more countries, including Australia and New Zealand.

    According to reports, users involved in the test can still see how many likes their own posts receive, but the number is not made public, unless they opt out of the test. Instead, posts show the usernames of one or two people, and say they and “others” have liked the post.

    The company, which is owned by Facebook, has said it is exploring whether hidden like counts will encourage users to pay more attention to the photos and videos being shared, rather than the number of likes a post receives.

    The change comes amid growing concern about the impact of social media on users’ mental health, especially young people. A recent study conducted with university students found that those who limited their total time on Facebook, Instagram and Snapchat to 30 minutes per day reported feeling less depressed and lonely.

    The head of Instagram Adam Mosseri recently told the Financial Times that ensuring safety and well-being on the platform is his “number-one priority”.

    In addition to hiding like counts, the platform is also exploring features to reduce bullying on Instagram, such as a new “nudge” feature that will warn users if they’re about to comment something hurtful, and an “away mode” that will enable users to take a break from the platform without deleting their account.

    The platform is also exploring ways to enable users to control how certain people interact with them without having to block them completely.

    But while these measures largely have been welcomed by users, it is unclear how they will impact the millions of businesses that use Instagram to share new products and offerings with consumers.

    Like counts not only give businesses a rough indication of how popular certain products or trends are, they are a key metric for influencers and the brands that hire them.

    An Instagram spokesperson said: We understand that this is important for many creators, and while this test is in exploratory stages, we are thinking through ways for them to communicate value to their brand partners.”

  • Instagram announces ads will be served to users Explore feed

    Instagram announces ads will be served to users Explore feed

    Instagram has just confirmed it will bring ads to your Explore feed. As one of the go-to features for Instagram users who search for places, shops and connect with people businesses and creators, Explore looks like a great monetization tool.

    According to Instagram, more than 50% accounts on its social network use Explore every month to see photos and videos related to their interests from accounts they aren’t following. Apparently, the company considers brands an important part of the Instagram experience for its users, which is why over the next few months, it will introduce ads in Explore feed.

    Instagram says it will release ads in Explore “slowly and thoughtfully,” so not everyone will see them at the same time. Here is how it works for users: after tapping on a photo or video in Explore, you may see ads as part of your browsing experience just like in the main feed.

    For advertisers, it’s quite obvious that this is an opportunity to reach larger audiences in Explore. And they will be able to do that by extending their campaigns with a simple opt-in. So, there you have it, folks, expect to start seeing ads in your Explore feed pretty soon.

  • Massive leak exposed personal data of 49 million Instagram Accounts

    Massive leak exposed personal data of 49 million Instagram Accounts

    An Instagram database containing the private information of 49 million members, was accidentally left exposed on Amazon Web Services. The database could have been viewed by anyone since it did not have a password for protection. The accounts in the database included those belonging to Instagram influencers, celebrities, and corporate brand accounts and contained their biographies, profile pictures, number of followers, location (city and country), phone numbers and email addresses.

    The leak was discovered by security researcher Anurag Sen, who then contacted TechCrunch to help find the owner of the database. As it turns out, the information belonged to a social-media firm in India called Chtrbox that pays influencers to put up sponsored content on their Instagram accounts. The data included a ranking of each influencer depending on the number of followers they each have and the response to their posts by other Instagram members. While Chtrbox hasn’t commented yet on the matter, the database has since been taken offline.

    Facebook bought Instagram in April 2012 for approximately $1 billion and said that it will investigate the incident.