Retail News CRM

Tag: travel

  • Cebu Pacific resumes some domestic flights yesterday

    Cebu Pacific resumes some domestic flights yesterday

    Budget airline Cebu Pacific on Saturday said it would resume some domestic flights by June 2, but international flights would remain suspended from June 1 to 30.

    “We will continue to work with the Inter-Agency Task Force (IATF), as well as other national and local government authorities, on the rules and requirements to resume commercial passenger flights between areas under General Community Quarantine (GCQ),” Cebu Pacific said in a statement.

    “In Manila, all flights will depart and arrive from the Ninoy Aquino International Airport Terminal 3. All International flights remain suspended from June 1 to 30, 2020,” it added.

    The airline management reiterated that leisure travel was still prohibited by the government.

    It added that guests should check guidelines from the ”IATF and with the local governments of their origin and destination for the required documents.“

    Cebu Pacific also said they will provide updates on flight schedules from June 5 onwards as they “build-up domestic flight network, depending on market demand, quarantine restrictions and government regulations.”

  • Thai AirAsia chief proposes longer weekends

    Thai AirAsia chief proposes longer weekends

    Thai AirAsia’s executive chairman is proposing to the government a policy allowing one day working from home per week to avoid public congestion and boost the domestic tourism market to reach its target of 100 million trips this year.

    As more people get used to working from home, the government should consider allowing civil servants and private companies to work remotely one day a week, said Tassapon Bijleveld, executive chairman of SET-listed Asia Aviation (AAV) and the largest shareholder of Thai AirAsia.

    He said that when people are not bound to an office routine for Fridays, there’s a chance they’ll consider taking more trips for three-day weekends.

    The Tourism Authority of Thailand and the Finance Ministry are working on a tourism stimulus plan to make activities more affordable in the second half of the year.

    Mr Tassapon said he discussed the idea with the state agency, arguing that it would help efforts to push domestic tourism once the coronavirus crisis ends.

    “The domestic market still has a chance to take the lead in restoring the national economy, but it will depend on the scale of efforts from the government and cooperation from the private sector,” he said.

    He also encouraged the Interior Ministry and governors of each province to scrap the 14-day quarantine for inter-provincial travelers, as well as make clear whether a health certificate is needed. Some provinces have not clarified the rules, and airlines cannot plan routes to those destinations.

    Mr Tassapon said that while the aviation industry in Thailand is at a critical stage, the government can help it by offering local travelers a tax deduction on expenses for domestic airfares, which the previous scheme didn’t cover.

    According to the Tourism and Sports Ministry, local travelers took 24.7 million trips during the first four months of this year, down 50.3% year-on-year, generating 190 billion baht for the economy, down 48.3%.

    Mr Tassapon said Thailand’s tourism landscape after the global health crisis will lean towards quality tourists because more requirements for each trip will make people want to stay longer and spend more in Thailand instead of coming 3-4 times a year as they did before the pandemic.

    Moreover, Thailand should preserve the natural resources that have been restored during the outbreak.

    To achieve those goals, attractions are necessary for certain areas such as the northeastern provinces of Thailand.

    In the past, most tourists went to southern Thailand, which boasts plenty of famous resort islands, resulting in exploitation of nature and unbalanced tourism revenue.

    The Board of Investment should invite a major theme park operator such as Disney or Universal Studios to open a full-scale park in destinations that lack natural attractions, Mr Tassapon said.

    He noted that almost every province in the Northeast has an airport already. New investment could create many jobs for local communities.

  • AirAsia to resume Philippine domestic flights starting June 3

    AirAsia to resume Philippine domestic flights starting June 3

    AirAsia announced on Sunday that it will be resuming its domestic flights starting June 3 as quarantine protocols are eased in several areas in the country including Metro Manila.

    In an advisory, AirAsia said that resumption of services will gradually increase to include international destinations by July 1.

    Selected domestic flights are available for booking via the airline’s website or mobile application. Travelers can also use their credit accounts to redeem these flights.

    AirAsia also announced that operations for domestic flights will be temporarily moved to Terminal 3 of the Ninoy Aquino International Airport from its previous location at Terminal 4.

    Travelers were advised to expect enhanced safety measures which include the mandatory wearing of face masks to be permitted to travel, among others.

    AirAsia Philippines CEO Ricky Isla said assured the traveling public that they are “well prepared to welcome everyone aboard.”

    “During the hibernation of our fleet, we took the time to step up our handling procedures to ensure that our guests have a swift and safe journey with us. Needless to say, we are well prepared to welcome everyone on board,” Isla said.

    “As we resume our services around our network, AirAsia is determined to help rebuild our economy and country,” Isla added.

    Other airline companies such as Philippine Airlines and Cebu Pacific have earlier announced the resumption of some flight operations this June.

    Lees ook:

  • AirAsia enhances digital self check-in prior to flights resumption

    AirAsia enhances digital self check-in prior to flights resumption

    AirAsia has rolled out a number of additional safety procedures prior to the resumption of its flights, including enhanced digital self-check-in procedures.

    AirAsia check-in kiosks at airport terminals have been designed to perform contactless transactions by scanning QR codes of flight bookings from mobile devices or printed boarding documents. Guests only need to check-in online to generate a code, which will activate the kiosks automatically.

    “We look forward to flying with our guests as soon as circumstances allow it. With the hope that the global community is on its way to recovery, we continue to put in place measures that will safeguard the health and wellbeing of our passengers and crew. One way AirAsia is doing this is by maximizing the power of technology in line with our vision of becoming a fully digital company,” AirAsia Philippines Chief Executive Officer Ricky Isla said.

    To initiate a contactless transaction at kiosks, guests are advised to check-in first on the AirAsia.com website or mobile app. The generated QR code on their mobile device or printed document after checking-in may then be scanned at the kiosk, which will always be on “active mode” to read QR codes. Scanning a QR code will automatically print boarding passes and baggage tags without having to touch the kiosk’s screen.

    Guests may seamlessly self-check-in on the AirAsia.com website and mobile app 14 days up to 1 hour before the scheduled departure time.

    AirAsia’s mobile app will also see an enhancement soon where guests can scan their passports via the app itself, facilitating more streamlined user experience and a seamless and contactless self-check-in process. There are also plans to progressively add other features such as travel visa scanning capabilities in the near future.

    Meanwhile, measures that will be strictly enforced as part of the safety procedures include physical distancing at check-in and boarding queues.

    Guests will be required to have their body temperature checked by airport or airline personnel. Protective gear such as face masks will also be required inside the aircraft, and all passengers will be encouraged to practice high personal hygiene throughout the flight.

    Guests who experience symptoms related to Covid-19 during a flight are advised to seek assistance from cabin crew, who have been trained to handle inflight medical situations. Flight crew who attend to guests with said symptoms will be placed under home quarantine for 14 days in compliance with government guidelines.

    Protective equipment will be provided to ground and cabin crew while all aircraft will be furnished with antibacterial sanitizers compliant with the Bureau of Quarantine.

    All AirAsia aircraft, which are fitted with hospital-standard High-Efficiency Particulate Air (HEPA) filters, will also be sent for thorough disinfection after each flight with the use of disinfectant approved by the Bureau of Quarantine and the Civil Aviation Authority of the Philippines.

    AirAsia is complying with advice and regulations from the local government, civil aviation authorities, global and local health agencies, including the World Health Organization.

    AirAsia continues to closely monitor the situation and reserves the right to announce further policies according to the latest developments.

    Lees ook:

    Lees ook:

  • AirAsia extends credits for 2 years

    AirAsia extends credits for 2 years

    AirAsia customers with flights that had been scheduled to depart between March 23 and July 31, 2020 can now choose between a credit with a 2-year validity, or unlimited changes for flights departing up to Oct 31, 2020.

    AirAsia has also extended all credits previously issued for COVID19 related disruptions with validity for up to 2 years.

    The unlimited flight changes option means that customers can change their booking to any new travel date before Oct 31, 2020, on the same route, for an unlimited number of times, without any additional cost, subject to seat availability.

    The credit can be redeemed within 730 calendar days from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on AirAsia’s website.

    The two options are only applicable for direct online bookings made via airasia.com.

  • AirAsia India starts domestic flight bookings for 21 destinations

    AirAsia India starts domestic flight bookings for 21 destinations

    Low-cost carrier AirAsia India has started bookings for 21 destinations ahead of the resumption of domestic flights from Monday.

    In a release, the airline said it would strictly follow the SOPs (standard operating procedures) and guidelines laid out by the regulatory bodies to enable safe travel.

    AirAsia flights are open for booking for travel to all its 21 destinations where it flies to in the country, the release issued on Saturday said.

    “We are appreciative of the government working collaboratively with all stakeholders to define the new protocols to help open up domestic flying in a calibrated manner keeping the health and safety of passengers and the airline crew in focus.

    “The new SOPs and guidelines will pave the way for ensuring and instilling a sense of confidence amongst passengers,” Sunil Bhaskaran, AirAsia India Managing Director and Chief Executive Officer, said.

    Among other measures, the airline would facilitate regular disinfection procedures to control or kill infectious agents using the cleaning, sanitizing, and disinfecting products approved by the public health authority and aircraft manufacturer.

    According to the release, passengers would have to mandatorily web check-in, complete their self-declaration form, and download the Aarogya Setu app before they arrive at the airport. They have also been advised to report two to four hours prior to the departure time to allow enhanced health and safety processes to take place.

    Reverse zone boarding process starting from the rear of the aircraft would be followed, it added.

    Commercial flight services remain suspended since March 25 when the nationwide lockdown to prevent the spreading of coronavirus infections was imposed.

  • Agoda axes staff as Covid-19 virus outbreak decimates bookings

    Agoda axes staff as Covid-19 virus outbreak decimates bookings

    Asian online travel agency and metasearch engine Agoda has shed 1500 staff in a major downsizing brought on by the impact of the coronavirus pandemic.

    The cuts equate to more than a third of the company’s regional payroll believed to be 4000.

    The move is a “last resort”, according to CEO John Brown, who has personally pledged to waive his own salary for the rest of the year while the travel industry plummets globally. Another senior staff has also faced 20-per-cent cuts in salaries.

    “Before getting to this decision we took aggressive measures and every opportunity to reduce costs across the business,” said Brown. “Staff reductions will always be the last resort, but we have had to make this very difficult decision. The truth is that while we are seeing some signs of recovery in our core markets in Asia-Pacific, the impact of Covid-19 on the travel industry is deeper and will be more prolonged than we could have envisaged.”

    The announcement was made during a virtual town hall with employees this week and formalized in an email to all staff.

    According to Brown, most staff cuts are in the firm’s customer experience group, as well as in product, IT, finance, partner services, marketing, and the Rocketmiles program. The CEO said this will be the first and last cut in staff.

  • All AirAsia Credit Accounts extended to 2 years automatically

    All AirAsia Credit Accounts extended to 2 years automatically

    With the ongoing COVID-19 pandemic, most people will have to put their travel plans on hold. AirAsia has recently announced that they are giving all customers the option to retain the value of their flight booking with a Credit Account which can be redeemed within 730 calendar days (2 years) from the issuance date.

    For those that have redeemed their credit account earlier, it appears that the low-cost-carrier is extending the validity automatically for all guests that are affected by the COVID-19 travel restrictions. In the initial announcement, guests that have received their credit earlier were required to request for an extension but now we are told by a reliable source that no further action is required.

    If you have an upcoming flight and if you haven’t done anything yet, you would still need to request for credit via the AVA chatbot. Your booking reference code and BIG ID number will be required. If you’ve received the credit in May 2020, it will be valid until May 2022. Since AirAsia typically opens up most of its seats for booking a year in advance, you could possibly use it for trips in 2023.

    During the early phase of the outbreak, AirAsia had initially offered 365-days validity for account credit. Earlier this month, the airline has doubled the validity period to 730 days to provide greater flexibility to its guests. Cash refunds are not available which is similar to Malindo, Malaysia Airlines and Firefly.

    AirAsia’s 2-year credit validity is longer than most airlines in the industry. Most airlines are offering travel vouchers or credit that are valid until 31st December 2020 or up to 1-year.

    Apart from requesting for credit, AirAsia is also offering all guests the option to make unlimited flight changes. This is applicable for any new travel date on the same route before 31st October and you can change unlimited times without additional costs subject to seat availability.

    These options are available for guests that book via AirAsia’s online channels. For those that have made group bookings via travel agents are urged to contact their respective agents for further assistance.

    For those that have purchased the limited RM499 unlimited pass, AirAsia has also extended its travel validity to 30 Junxte 2021.

  • Samsonite sales down with 80 percent as travel all but halts

    Samsonite sales down with 80 percent as travel all but halts

    With global travel now all but shut down, luggage-retailing goliath Samsonite is facing unprecedented challenges, with net global sales plunging by 80 percent last month.

    But its CEO Kyle Gendreau remains resolutely positive about its future fortunes when the impact of Covid-19 lessens.

    The group recorded year-on-year net sales decreases of 8.2 percent, 14.9 percent, and 55 percent respectively in January, February, and March as all around the world airlines grounded fleets and countries closed their borders to contain the spread of the coronavirus. Then came April’s 80-per-cent fall.

    The company has secured a US$600 million term loan this month, which it expects when added to its existing cash reserves of $1.2 billion, will help it ride out the “near-complete halt in travel and tourism worldwide,” said Gendreau.

    “This substantial liquidity position, along with the aggressive cost-reduction initiatives as well as other actions to preserve cash that we have implemented and will continue to pursue, will provide us with sufficient capacity to navigate the current headwinds from the Covid-19 pandemic as well as a prolonged downturn,” said Gendreau.

    “While our company-operated retail stores in certain markets in Asia and throughout Europe, North America and Latin America remain temporarily closed, daily activities have begun to slowly return to normal in some markets, most notably China, and we are hopeful that other markets will follow in the coming months.”

    Samsonite sales globally decreased by US$230.8 million, or 26.1 percent year-on-year during the first three months of this calendar year, to US$601.2 million. Sales across Asia fell by 32.7 percent. But the impact worsened substantially in April, the first month of the group’s final reporting quarter.

    While distribution costs fell along with falling sales, the company has been forced to lay off staff and is also seeking rent reductions from landlords.

    “We have aggressively implemented cost-reduction initiatives across all regions and all levels of our business, including headcount reductions, salary reductions and furloughs, temporary and permanent store closures, elimination of discretionary spending, and significant reductions in capital expenditures and marketing spend,” he said.

    “Historically, travel and tourism have recovered quickly from past downturns, and with people around the world placing a high value on life experiences, we are optimistic about the long-term growth prospects for travel and tourism and by extension the bags and luggage industry.

    “We are confident Samsonite will emerge from the current challenges in a strong position to capitalize on future growth opportunities, as we continue our journey to become the most sustainable lifestyle bag and travel luggage company in the world.”

  • Cebu Pacific, Cebgo, AirAsia flights still canceled until May 31

    Cebu Pacific, Cebgo, AirAsia flights still canceled until May 31

    All domestic and international flights of the Cebu Pacific, Cebgo, and AirAsia airlines remain canceled until May 31, 2020 in line with the implementation of the modified enhanced community quarantine in Metro Manila.

    “We encourage passengers on canceled flights to manage their bookings online via the website, before their scheduled travel dates,” Cebu Pacific said in an advisory on Wednesday.

    When rescheduling, passengers may select from either free rebooking or full travel fund.

    Under free rebooking, passengers may rebook to any travel date within three months. Change rebooking fees and fare difference are waived, according to Cebu

    For a full travel fund, passengers may place the full cost of the ticket in a travel fund valid for one year. This fund can then be used within one year either to book a flight up to one-year ahead or pay for add-ons like baggage allowance and seat selection.

    If the travel fund is not used within one year, passengers can also apply for a full refund, said Cebu Pacific.

    Processing of refunds will start after the community quarantine is lifted and regular work schedules resume.

    “However, due to the unprecedented volume of requests for refunds, the process will take as long as three to four billing cycles,” the airlines company said.

    Passengers with booked flights from June 1 to September 30, 2020 who want to change travel plans have the option to rebook to any other travel date within one year or place the full cost of the ticket in a travel fund valid for one year.

    Meanwhile, AirAsia also said it is offering provisions for passengers affected by flight cancellations following the government directive.

    “Guests with existing flight bookings made on or before 12 May 2020 with a departure date between 23 March and 31 July 2020 will now be able to select from a range of extended flexibility options for future travel,” the airlines said in a separate advisory.

    AirAsia said one of these options is unlimited flight change or changing to a new travel date before October 31 on the same route for unlimited number of times and without any additional cost subject to seat availability. The other option is a credit account or retaining the value of the flight booking for future travel with AirAsia to be redeemed within 730 calendar days from the issuance date.

  • Cebu Pacific to introduce Contactless Flights as “new normal”

    Cebu Pacific to introduce Contactless Flights as “new normal”

    Cebu Pacific will introduce contactless flights in the future when people are ready to fly again. The low-cost airline put safety as its topmost priority in the age of “new normal” as the Philippines will start to ease its quarantine restrictions come May 16. Here are some of our new guidelines for Cebu Pacific Contactless Flights within the Philippines:

    Guests are required to keep masks on, from airport entrance until arrival. Bag drop counters will close one hour before flights, to allow enough time for staggered boarding procedures. Physical distancing markers must be followed.

    Hand sanitizers will be provided for guest and staff use, at the airport and inside the aircraft. CEB passenger areas such as kiosks, bag drop counters, shuttle buses, and aircraft lavatories and seats will also be frequently sanitized for everyone’s safety.

    Guests are highly encouraged to check-in online to minimize proximity to our check-in agents. Those with no bags can head straight to gate. Once the row is called, have boarding passes ready for scanning by our boarding gate agents.

    Meanwhile, operations teams have these world-class Preventive Measures in place:

    CEB pilots and cabin crew will undergo rapid antibody tests before their assigned flights, as part of our commitment to flattening the curve. The operating crew cleared for flights will also don personal protective equipment. They are also trained to assist and isolate guests onboard, as needed.

    Our daily disinfection program includes the misting of the aircraft cabin, using an Airbus-approved disinfectant effective in eradicating viruses including the Coronavirus. This process is aligned with the International Air Transport Association (IATA) guidelines and ensures that all surfaces (such as passenger seats, overhead bins and cargo compartments) are covered and sanitized. Lavatories will also be sanitized every 30 minutes.

    The air inside the cabin is changed every three minutes, using High-Efficiency Particulate Air (HEPA) filters installed in our Airbus aircraft. HEPA filters can filter out viruses with 99.99% efficiency, which is why it’s also used in hospital operating rooms.

    Cebu Pacific said that it will continue to work with government authorities and use guidelines from the World Health Organization and the International Civil Aviation Organization. They will keep refining their procedures, so people can travel with peace of mind.

    Lees ook:

    Lees ook:

  • AirAsia will not take jet deliveries this year

    AirAsia will not take jet deliveries this year

    Malaysia’s AirAsia Group said on Wednesday it did not intend to take any new aircraft deliveries this year because of the sharp fall in demand from the coronavirus crisis, and was revisiting its order book with Airbus SE.

    Reuters last week reported Airbus had put six jets up for sale after giving up on AirAsia taking delivery of them, according to sources familiar with the matter.

    The Asian budget carrier is one of the European manufacturer’s largest customers, with 349 A321neos and 13 A320neos on the order that has yet to be delivered, according to the Airbus order book.

    AirAsia expects to end 2020 with 242 aircraft in its fleet, down one from last year, Executive Chairman Kamarudin Meranun said in a statement.

    AirAsia said it had resumed domestic flights in Malaysia on Wednesday and hoped to do so in Thailand, the Philippines and Indonesia in May, subject to approval from authorities.

    The airline said that it had restructured most of its fuel hedges, struck when oil prices were higher, and that it was cutting employee costs, renegotiating contracts and cutting back on non-essential spending to lower costs by at least 30% this year.

    Airbus on Wednesday posted a 49% slump in first-quarter adjusted operating profit to 281 million euros ($304.7 million) as revenue dropped 15% to 10.631 billion euros amid the “gravest crisis the aerospace industry has ever known”.

    Lees ook:

  • AirAsia sets up special recovery flights in the Philippines

    AirAsia sets up special recovery flights in the Philippines

    AirAsia released a schedule of special recovery flights in the Philippines for those who are affected by the lockdown or enhanced community quarantine in parts of Luzon and in different areas of the country.

    The flights are in response to requests from various organizations, including local and international government agencies.

    Those who intend to book these flights must get in touch with the relevant government agency.

    The airline is arranging more flights as required.

    AirAsia added that flight schedules may change at short notice, as new regulations may have to be met in response to the COVID-19 pandemic.

    “AirAsia assures that the safety and wellbeing of our guests and Allstars is our top priority. AirAsia is complying with advice and regulations from the local government, civil aviation authorities, global and local health agencies, including the World Health Organization,” it said.

    It added, “AirAsia is closely monitoring this situation and reserves the right to announce further policies according to the latest developments.”

    Lees ook:

  • AirAsia won’t be missed, says ex-aviation chief

    AirAsia won’t be missed, says ex-aviation chief

    Low-cost air travel will remain largely unaffected if AirAsia were to cease operations because of lost revenue caused by the Covid-19 pandemic, says an aviation expert.

    Malaysia’s former head of civil aviation, Azharuddin Abdul Rahman, said the impact on air travel and tourism would only be felt initially. Low-cost air travel would soar again after other airlines take up AirAsia’s flight slots. Aviation specialist and researcher Roger Teoh agrees, saying new airlines would be created to take the place of insolvent airlines in a survival of the fittest. Azaruddin said AirAsia’s flight slots would be a precious aviation commodity. The carrier had hundreds of slots every day.

    He could not imagine AirAsia closing shop after the airline had “changed the landscape of air travel, not only in this region but in Asia Pacific as well”. Azharuddin said there was a place for both low-cost carriers like AirAsia and legacy full-service carriers such as Malaysia Airlines.

    The two airlines have been at the center of recent speculation about a merger, with Malaysia Airlines suffering the impact of its long-standing financial problems.

    AirAsia recently announced that 96% of its 255-strong fleet had been grounded because of the Covid-19 pandemic. Its staff has been required to take pay cuts of between 15% and 75%, and aircraft manufacturer Airbus recently announced it would sell six aircraft on order by AirAsia.

    Azharuddin said the two airlines should form a partnership but remain as separate entities in order to stay competitive.

    The partnership could capitalize on the large 600 million population of Southeast Asia, with the Asia Pacific area as another catchment area, he said.

    Azharuddin said a MAS-AirAsia partnership could compete with Singapore Airlines (SIA).

    SIA recently merged with its low-cost spinoff airline SilkAir in February, before the height of the pandemic.

    ‘Root of AirAsia’s problems’

    Teoh, a researcher with Imperial College London specializing in aviation, said a merger between AirAsia and MAS would raise airfares over the long term from lack of competition.

    He said while it was not certain if AirAsia would cease operations, any potential exit of low-cost carriers would only affect the tourism industry temporarily.

    New airlines would be created to take the place of insolvent airlines, in a “survival of the fittest” with potential consolidation among existing airlines.

    Teoh said AirAsia management decisions were partly to blame for the airline’s problems. A sale and leaseback policy (in which aircraft was sold and leased back from the buyer) had resulted in higher operating expenses.

    He claimed that since this model was adopted in 2019, “AirAsia has not made an annualized profit”.

    RM5 billion raised from the sale of aircraft was then redistributed to shareholders as special dividends from December 2018 to August 2019, a move which cost AirAsia’s long-term financial health and resilience.

    Hedging on fuel prices at the end of 2019 had caused the airline to lock in its fuel costs, Teoh added.

    “They are not able to benefit from the cheap oil prices that we see today,” he said.

    “This is expected to result in a very large derivative loss in their coming financial statement.”

    Lees ook:

    Lees ook:

    Lees ook:

  • AirAsia to resume flights in Malaysia

    AirAsia to resume flights in Malaysia

    Low-cost carrier Airasia is set to resume local flights in Malaysia on April 29, subject to the authorities’ approval.

    It said yesterday it has also set to commence flights in Thailand on May 1, the Philippines (May 1), India (May 4) and Indonesia (May 7).

    “The resumption of services will initially be for key selected domestic routes, which will increase gradually to include international destinations around the network, once the situation improves and governments lift borders and travel restrictions, ” AirAsia said in a statement.

    The low-cost carrier said flights are already open for booking via the airasia.com website and its mobile app.

    “Guests may use their credit accounts to redeem for these flights, ” it said, adding that further details on more routes and flight schedules will be announced in the coming weeks, subject to approval from the authorities.

    In the same statement, AirAsia Group president (airlines) Bo Lingam(pic below) said the group hopes to resume full operations as soon as possible.

    “We have undertaken a thorough review of our guest handling procedures both on the ground and onboard in light of the Covid-19 pandemic.

    “We have been working closely with the airport authorities to ensure that all the relevant precautionary measures are in place to ensure a safe, pleasant and comfortable journey for everyone.

    “At AirAsia, the safety and wellbeing of our guests and employees is always our highest priority.

    “We work actively with all our regulators, local governments, civil aviation and health authorities, including adhering to guidance from the World Health Organisation and International Civil Aviation Organisation to ensure the highest standards of compliance and conformance are in place for every single flight we operate in our network.”