Retail News CRM

Author: Mei Ling Tan

  • PizzaExpress Reduces Singapore Presence: Shuts Down Two More Outlets Amid Retrenchment Wave

    PizzaExpress Reduces Singapore Presence: Shuts Down Two More Outlets Amid Retrenchment Wave

    The UK-based dining chain, PizzaExpress, has recently announced the closure of two of its outlets in Singapore, bringing its total locations in the city-state down to just two. Operations ceased at the Millenia Walk and Scotts Square outlets on December 31 last year. The reasons for these closures have not been disclosed publicly.

    Changes in Location

    The Millenia Walk outlet, the most recent addition to the PizzaExpress Singapore operations, had been serving customers for less than a year, having opened its doors in January 2025. The brand’s remaining outlets can be found at Duo Galleria and The Star Vista.

    This isn’t the first time the company has made location changes in Singapore. In January 2024, the PizzaExpress outlet in Holland Village was shuttered following six years of service. However, a new outlet was established at The Star Vista just a few months later in April.

    History and Challenges

    Established in London, PizzaExpress has made a name for itself globally for its handcrafted thin-crust pizzas. The Scotts Square outlet was the brand’s first foray into the Singaporean market in 2016. The company oversees more than 500 restaurants across the UK, Europe, Hong Kong, India, and the Middle East.

    Despite its global reach, PizzaExpress has grappled with financial difficulties in recent years. In 2020, the company announced plans to close 15% of its UK restaurants due to restructuring efforts aimed at managing an external debt of roughly US$993 million. The then-owner, Hony Capital, a Chinese private equity firm, started the process of seeking a new buyer.

    Food and Beverage Sector Struggles

    PizzaExpress is not alone in its struggles within Singapore. Many food and beverage chains in the city-state have had to close outlets due to dwindling demand. Kith Cafe, which boasted 10 outlets at its height, now operates only two locations. The well-known American chain, Eggslut, shut its last Singaporean outlet in February last year, indicating its departure from the country. Other businesses such as Burger & Lobster, Fluff Stack, Flor Patisserie, and Keong Saik Bakery have also withdrawn from the market.

    Questions & Answers

    Why did PizzaExpress close two of its outlets in Singapore?
    While the company announced the closures, it did not disclose the reasons behind them.

    Which PizzaExpress outlets remain open in Singapore?
    There are two remaining PizzaExpress locations in Singapore, one at Duo Galleria and the other at The Star Vista.

    What financial challenges has PizzaExpress faced in recent years?
    In 2020, PizzaExpress revealed plans to close 15% of its UK outlets amidst restructuring efforts aimed at managing around US$993 million in external debt.

  • Global Alert: Nestle’s Massive Infant Formula Recall in 25 Countries Amid Toxin Contamination Scare

    Global Alert: Nestle’s Massive Infant Formula Recall in 25 Countries Amid Toxin Contamination Scare

    Nestle, the global food giant, has issued a recall for several batches of its infant nutrition products due to potential contamination posing a risk of nausea and vomiting. This recall predominantly affects Europe and includes SMA, BEBA, and NAN formulas.

    Increased Pressure on Leadership

    Philipp Navratil, Nestle’s new Chief Executive, faces mounting pressure as the recall follows a period of managerial turbulence. Navratil aims to stimulate growth through a portfolio review.

    Preventive Measures

    Upon discovering a quality issue in the arachidonic acid oil – a vital ingredient from a prominent supplier – Nestle initiated a comprehensive test of the oil and corresponding oil mixtures used in the potentially impacted infant nutrition products. Following the completion of the tests, the company decided to recall the affected products.

    In a bid to maintain consistent supply, Nestle is now engaging alternative suppliers for arachidonic acid oil, increasing production at several factories, and speeding up the distribution of unimpacted products.

    Potential Consequences and Market Impact

    Issues with baby formula can have severe repercussions for companies. Nestle’s shares have experienced a decline of more than 3% in the last two trading sessions. Despite this, the company still holds nearly a quarter of the $92.2 billion global infant nutrition market.

    While Nestle does not disclose sales data, the infant formula segment is part of its Nutrition and Health Science division, which contributed 16.6% to the company’s total sales of 91.4 billion Swiss francs ($115.4 billion) in 2024.

    Scope of the Recall

    The recall includes batches sold in Europe, Turkey, and Argentina due to potential contamination with cereulide, a toxin produced by certain strains of Bacillus cereus. This toxin is resistant to deactivation or destruction by cooking or boiling water, posing a significant threat when preparing infant milk.

    Cereulide can cause rapid-onset food poisoning symptoms, including vomiting and stomach cramps.

    According to the Austrian health ministry, the recall impacts over 800 products from more than 10 Nestle factories, marking the largest recall in Nestle’s history. However, a Nestle spokesperson has yet to confirm these figures.

    Future Plans

    Nestle has published the batch numbers for the products that should not be consumed, and is working diligently to minimize disruptions in supply.

    The company identified the potential risk at a factory in the Netherlands. The Dutch food safety authority NVWA confirmed that Nestle’s investigation revealed that the contaminated raw material had been used at various production sites, including locations outside the Netherlands.

    Questions & Answers

    Why has Nestle issued a recall for its infant nutrition products?
    Nestle has issued a recall due to potential contamination of certain batches of its infant nutrition products. This contamination could lead to symptoms of nausea and vomiting.

    What steps has Nestle taken following the discovery of this issue?
    The company initiated extensive testing of the potentially affected ingredients and has subsequently recalled the impacted products. They are now engaging alternative suppliers for the ingredient, increasing production at several factories, and speeding up distribution of unaffected products.

    What is the potential health risk of the identified contaminant?
    The contaminant, cereulide, is a toxin that can cause rapid-onset food poisoning symptoms, including vomiting and stomach cramps. This toxin is resistant to deactivation by cooking or boiling water, posing a significant threat when preparing infant milk.

  • Venezuela’s Billion-Dollar Gold Exodus: Uncovering the Secret Shipment of 100 Tons to Switzerland

    Venezuela’s Billion-Dollar Gold Exodus: Uncovering the Secret Shipment of 100 Tons to Switzerland

    Between 2013 and 2016, Venezuela sent 113 metric tons of gold to Switzerland, as per data from customs authorities. This gold, valued at approximately 4.14 billion Swiss francs, or US$5.20 billion, reportedly originated from Venezuela’s central bank. This substantial transaction occurred in the early years of Nicolas Maduro’s presidency, a period when the Venezuelan government was selling gold in an effort to bolster its struggling economy.

    Understanding the Situation

    During the years from 2012 to 2016, the Venezuelan central bank engaged in significant distress selling. According to Rhona O’Connell, a markets analyst at StoneX, much of the sold gold likely ended up in Switzerland. After its arrival, the gold may have remained with financial sector counterparts, been re-sold as small bars to Asian markets, or distributed elsewhere globally.

    The customs data revealed a noticeable halt in gold exports from Venezuela to Switzerland starting in 2017. This cessation coincided with the introduction of European Union sanctions and continued until at least 2025. O’Connell from StoneX posited that this drastic reduction in exports was likely a result of the Venezuelan central bank exhausting its gold reserves.

    Recent Developments

    In more recent events, Maduro was apprehended by U.S. special forces during a raid in Caracas on January 3, and is currently facing drug-related charges in a New York court. In response to these events, Switzerland took action on Monday by freezing the assets held within the country by Maduro and 36 of his associates. However, Swiss authorities have not disclosed any details regarding the value or origin of these impounded funds.

    Questions & Answers

    Why was Venezuela selling gold to Switzerland?
    The Venezuelan government was selling gold in a bid to shore up its struggling economy during the early years of President Nicolas Maduro’s leadership.

    What happened to the gold after it arrived in Switzerland?
    Post-arrival, the gold might have remained with financial sector entities in Switzerland, been sold as small bars to Asian markets, or distributed globally.

    Why did the gold exports from Venezuela to Switzerland stop in 2017?
    The halt in gold exports coincided with the enforcement of European Union sanctions against Venezuela. Additionally, it’s speculated that the Venezuelan central bank may have depleted its gold reserves, contributing to the cessation in exports.

  • UBS to Ignite Investment Conversations at 26th Greater China Conference in Shanghai

    UBS to Ignite Investment Conversations at 26th Greater China Conference in Shanghai

    UBS, a leading financial firm based in Zurich, is preparing to host its 26th Greater China Conference in Shanghai. The event, which will occur on the 13th and 14th of January, will delve into a broad spectrum of subjects, such as economics, investments, and technology.

    Attendee Profiles and Conference Topics

    The conference is expected to welcome over 3,600 participants. Among these are more than 2,300 domestic and international institutional investors, sovereign wealth funds, family offices, and private clients. Additionally, over 300 top Chinese firms, boasting a combined market capitalization of about $4.3 trillion, will also be part of the gathering.

    This year’s conference topics are set to span a wide array of areas. These include the economic outlook for China and its implications for investment, breakthroughs in artificial intelligence, and changes in several sectors. Among the sectors in focus will be manufacturing, new energy, mobility ecosystems, and consumer markets.

    UBS and the Chinese Market

    The Greater China Conference is of strategic importance to UBS. The firm recognises the resilience of China’s markets, its expanding innovation capabilities – ranging from advanced manufacturing to advancements in artificial intelligence – and the growing global significance of its capital markets.

    UBS Group CEO Sergio P. Ermotti, who is scheduled to address the attendees, expressed that these factors are paving the way for new investment opportunities worldwide.

    Questions & Answers

    What is the Greater China Conference?
    The Greater China Conference is an annual event hosted by UBS. This is the 26th year it will be held, and the topics covered will include economics, investments, and technology.

    Who is expected to attend the conference?
    The conference will host over 3,600 participants, including more than 2,300 domestic and global institutional investors, sovereign wealth funds, family offices, and private clients. Over 300 leading Chinese companies will also be in attendance.

    What does this conference mean for UBS?
    UBS CEO Sergio P. Ermotti mentioned that China is a strategic market for UBS. The resilience of China’s markets, its expanding innovation capabilities, and the growing global importance of its capital markets provide new investment opportunities for investors worldwide.

  • SpaceX’s Starlink Satellites to Descend in 2026: A Proactive Move to Minimize Cosmic Collisions

    SpaceX’s Starlink Satellites to Descend in 2026: A Proactive Move to Minimize Cosmic Collisions

    SpaceX, the prominent aerospace manufacturer and space transport services company, has announced plans to reposition about 4,400 of its satellites from their current altitude of 550 kilometers to approximately 480 kilometers above Earth over the course of the year. The decision was communicated by Michael Nicholls, SpaceX’s Vice President of Engineering. The strategic move to a lower orbital altitude is anticipated to drastically reduce the decay time of satellites at the end of their operational life.

    Reducing Satellite Decay Time

    Nicholls explained that the strategic change in altitude would mean a significant reduction in satellite decay time by over 80%. This allows obsolete satellites to withdraw from orbit more efficiently. Nicholls further pointed out that the lower orbit is relatively less congested as fewer satellites operate below the 500-kilometer mark. This, therefore, reduces the chances of collisions in an already congested orbital band.

    Mitigating Risks

    Furthermore, operating at a lower orbital altitude will assist in mitigating risks associated with “uncoordinated maneuvers and launches by other satellite operators,” according to Nicholls. The need for these strategic changes has grown as the number of satellites in space continues to increase.

    This significant move comes following an isolated incident reported by SpaceX in December. In the incident, one of the company’s satellites generated a minor amount of debris and interrupted communications momentarily with another satellite in orbit at 418 kilometers. SpaceX has stated that it is currently investigating the cause of the incident.

    Current Orbit Traffic

    Current estimates from the European Space Agency (ESA) suggest that around 40,000 objects are in Low Earth Orbit (LEO) at altitudes below 2,000 kilometers. In addition, the ESA also estimates that over 1.2 million pieces of debris larger than one centimeter are in orbit. Such objects are large enough to cause catastrophic damage if they collide with active spacecraft.

    To avoid such collisions, satellites routinely perform automated orbit adjustments using tracking data from national systems like the United States Space Command. As the number of satellites in orbit has grown, these maneuvers have significantly increased.

    SpaceX has been proactive in risk mitigation maneuvers. Hugh Lewis, Professor of Aeronautics at the University of Birmingham, noted that SpaceX conducted 144,404 conjunction risk mitigation maneuvers between December 2024 and May 2025, a 200% increase compared to the previous six months. Lewis attributed the rise to the growing Starlink fleet and the general increase in objects orbiting Earth.

    Questions & Answers

    Why is SpaceX planning to move its satellites to a lower orbit?
    To reduce the decay time of satellites at the end of their operational life and to mitigate the risk of collisions in an already crowded orbital band.

    What was the incident that prompted this decision by SpaceX?
    In December, a minor amount of debris was generated by one of SpaceX’s satellites which temporarily disrupted communications with another satellite. This incident highlighted potential risks and prompted the decision for repositioning.

    How often do satellites perform orbit adjustments to avoid collisions?
    Satellites routinely perform automated orbit adjustments using tracking data from national systems like the United States Space Command. As the number of satellites grows, these maneuvers have increased sharply.

  • Philippines Telecom and Pay-TV Eye $9.7B Revenue Boom by 2029, Fuelled by Mobile Data and Broadband Growth

    Philippines Telecom and Pay-TV Eye $9.7B Revenue Boom by 2029, Fuelled by Mobile Data and Broadband Growth

    The Philippines’ telecommunications and pay-TV service sectors are set to experience a surge in revenue, increasing from USD 8 billion in 2024 to an estimated USD 9.7 billion by 2029, representing a compound annual growth rate (CAGR) of 3.8%. The expected growth can be attributed to the expanding mobile data and fixed broadband service sectors.

    Mobile Voice Service Revenue Facing a Decline

    Despite the overall projected growth in the telecom industry, mobile voice services are anticipated to experience a decline in revenue. This is a result of a consistent drop in the average revenue per user (ARPU) levels of mobile voice services. Consumers are increasingly turning towards internet or application-based communication platforms, and operators are providing complimentary voice minutes in their service plans.

    Promising Growth in Mobile Data Service Sector

    The mobile data service sector, however, is expected to witness substantial growth, with an anticipated CAGR of 7.1% over the forecast period. This growth is driven by an increase in mobile internet subscriptions, especially the upswing in 5G subscriptions, which will significantly enhance mobile data ARPU levels.

    The adoption of 5G services is expected to escalate rapidly in the coming years, with 5G projected to become the dominant mobile technology generation by subscriber base in 2029. This growth surge in 5G adoption can be credited to the ongoing 5G network expansion initiatives by operators across the country.

    Fixed Communication Services Sector

    In the fixed communication services sector, revenue from fixed voice services is likely to reduce due to a decrease in circuit-switched subscriptions and a decline in fixed voice ARPU levels. However, the fixed broadband service revenue is projected to grow at a CAGR of 4.7% from 2024 to 2029. This growth can be linked to the rising adoption of higher ARPU fiber-to-the-home (FTTH) broadband services.

    The increased adoption of FTTH broadband services in the Philippines is a response to the growing demand for high-speed broadband services and the ongoing expansion of fiber network coverage by operators.

    Projected Growth in Pay-TV Services Revenue

    The revenue from pay-TV services in the country is also predicted to increase over the forecast period, backed by robust growth in IPTV subscriptions and a steady rise in DTH subscriptions.

    Leading Telecom Market Players

    In the mobile services sector, Globe Telecom and PLDT are expected to retain their market leader positions by subscription share throughout the forecast period. This is due to their concentrated efforts on mobile network expansion and modernization. PLDT will continue leading in the fixed broadband sector, largely driven by its extensive fiber network coverage and increasing FTTH subscriber base.

    Questions & Answers

    What is contributing to the growth in the Philippine telecommunications industry?
    The growth in the industry is primarily due to the expanding mobile data and fixed broadband service sectors.

    Why is the mobile voice services revenue expected to decline?
    The projected decline is a result of a consistent drop in mobile voice service ARPU levels as consumers increasingly prefer internet or application-based communication platforms.

    Which telecom operators are expected to remain market leaders in the Philippines?
    In the mobile services sector, Globe Telecom and PLDT are expected to maintain their market leader positions due to their focused efforts on mobile network expansion and modernization.

  • Singtel Launches Singapore’s First 50 Gbps Fiber Broadband Trial: Ushering in a New Era of Ultra-Speed Connectivity

    Singtel Launches Singapore’s First 50 Gbps Fiber Broadband Trial: Ushering in a New Era of Ultra-Speed Connectivity

    Singtel, a leading telecommunications company, has initiated Singapore’s first technical trial for 50 Gbps fiber broadband, a forward-looking step aimed at bolstering the country’s fixed connectivity. This venture is a response to the expected boom in AI-powered and data-heavy digital services.

    Next-Gen Connectivity

    The trial leverages advanced XGS-PON-based fiber technology to achieve speeds of up to 50 Gbps. This state-of-the-art connectivity is designed to facilitate the increasing demand of emerging technologies such as augmented reality (AR), virtual reality (VR), mixed reality (MR), cloud gaming, AI-enabled smart homes, and high-performance remote workspaces. Singtel’s objective with this initiative is to ensure that both residential and business consumers are equipped for the assimilation of these technologies as they transition into the mainstream over the next three to five years.

    During this technical trial, Singtel aims to assess the network’s performance and potential to support the complex, multi-device environments that AI enables. The company believes this trial signifies a critical progression towards the large-scale deployment of ultra-high-speed fiber broadband for both residential and commercial users.

    According to Ng Tian Chong, CEO of Singtel Singapore, Singapore’s everyday life is deeply intertwined with digital technologies, facilitated by near-universal internet access, high device ownership, and the widespread use of online communication and digital services across work, learning, and entertainment. He notes that this next evolution in fiber broadband connectivity is crucial to ensure that homes and businesses can continuously support increasingly immersive and AI-driven digital experiences.

    Enhancing Digital Infrastructure

    Singtel’s early adoption of the 50 Gbps fiber technology sets Singapore as a pioneer in next-generation broadband innovation. This aligns with the nation’s Digital Connectivity Blueprint that aims to construct a resilient and future-proof digital infrastructure.

    The new 50 Gbps trial offers the possibility of comprehensive, multi-gigabit connectivity. Singtel suggests that this will facilitate ultra-high-definition entertainment, including 8K and future 12K video streaming, high-quality AR, VR, and XR experiences, low-latency cloud gaming, and cloud PCs. The technology is also expected to support data-heavy workflows for home-based businesses and professionals, such as engineering simulations and secure, enterprise-grade remote connectivity.

    Moreover, advanced telemedicine and remote diagnostics stand to benefit from this ultra-high-speed broadband. This includes real-time medical imaging transmission, VR-based physiotherapy, and home-connected medical devices. AI-powered smart homes can also leverage this technology for real-time analytics across security cameras, IoT appliances, and autonomous devices. Furthermore, this technology has the potential to enhance the next generation of Wi-Fi, dense IoT ecosystems, and emerging AI-driven entertainment formats.

    Investing Ahead of Demand

    The fiber broadband trial underlines Singtel’s long-standing strategy of anticipating demand to deliver advanced connectivity. The company made history by becoming the first to democratize network slicing for everyday users to support evolving digital needs.

    In 2022, Singtel set another milestone by becoming the first operator globally to deploy nationwide standalone 5G. The company later improved coverage by integrating a 700 MHz spectrum, offering up to 40% stronger signal strength in indoor, underground, and high-density environments.

    Questions & Answers

    What is the purpose of Singtel’s 50 Gbps fiber broadband technical trial?
    The trial is meant to test the network’s performance and its capabilities to support increasingly complex, AI-enabled, multi-device environments.

    How will ultra-high-speed broadband benefit home-based businesses and professionals?
    The technology is designed to support data-heavy workflows, such as engineering simulations and secure enterprise-grade remote connectivity, which are integral to many home-based businesses and professionals.

    How will this technology improve healthcare?
    The ultra-high-speed broadband is expected to enable advanced telemedicine and remote diagnostics, such as real-time medical imaging transmission, VR-based physiotherapy, and connected at-home medical devices.

  • WhatsApp Unveils Update: New Features Tame Chaos in Group Chats

    WhatsApp Unveils Update: New Features Tame Chaos in Group Chats

    WhatsApp, owned by Meta, is starting the new year with a bang, introducing three new features aimed at enhancing the user experience and organizing group chats. The update includes member tags, text stickers, and early event reminders, which were previously seen in beta testing and are now officially part of the platform.

    Member Tags

    One of the challenges of large group chats is keeping track of who is who. WhatsApp is addressing this issue by introducing custom member tags that allow users to create unique identifiers for themselves within each group. For instance, you could label yourself as “Anna’s Dad” in the parents’ chat group for your child’s school or “Goalkeeper” in your Sunday league group. This feature provides context and clarity to conversations without the need to save everyone’s contact information.

    Text Stickers

    With the text sticker function, users tired of hunting for the perfect reaction GIF can now create their own. You simply type a word or phrase into the Sticker Search bar, and a custom sticker is generated instantly. These personalized creations can be added directly to your sticker pack without having to send them in a chat first, making the process of growing your collection more efficient.

    Early Event Reminders

    While WhatsApp introduced events some time ago, they have now become more intuitive. With the early event reminder feature, users can set personalized notifications to prompt invitees about an upcoming event. This is an excellent tool for ensuring punctuality and attendance, whether it’s for a party or a virtual meeting.

    These innovations are WhatsApp’s response to platforms like Discord and Slack, which have a more structured approach to group organization. The member tags feature mirrors Discord’s “Roles,” recognizing that WhatsApp groups have evolved beyond close-knit friends and now include interactions with strangers in semi-private spaces. Similarly, the event reminder update keeps the platform competitive with dedicated calendar apps.

    Quality of Life Update

    While these new features may not be groundbreaking, they certainly enhance the user experience. They streamline the process of group chat management and make interactions more meaningful, user-friendly, and organized. The event reminder feature, in particular, could prove to be an everyday tool to ensure prompt attendance at events.

    Questions & Answers

    What is the purpose of the new features introduced by WhatsApp?
    The new features are designed to enhance the user experience by organizing group chats and making them more intuitive and user-friendly.

    How do member tags work?
    Member tags allow users to create unique identifiers for themselves within each group. This provides context to conversations and eliminates the need to have everyone’s contact information.

    What are text stickers?
    Text stickers are a new feature that allows users to create custom stickers by typing a word or phrase into the Sticker Search bar. These can be added directly to your sticker pack for future use.

  • OpenAI Unveils ChatGPT Health: A Revolutionary Tool Tailoring Health Advice to Your Personal Records

    OpenAI Unveils ChatGPT Health: A Revolutionary Tool Tailoring Health Advice to Your Personal Records

    Artificial Intelligence (AI) has become a common tool for individuals seeking answers to health and wellness queries. OpenAI reports that hundreds of millions of people make use of AI in this way every week. Consequently, the company is introducing a specialized feature within ChatGPT called ChatGPT Health.

    Introducing ChatGPT Health

    ChatGPT Health is a new function nested within ChatGPT. It presents a safe, personalized platform for users to explore their health-related questions. The platform has its dedicated chat history and memory function, ensuring the information does not blend with other parts of ChatGPT.

    OpenAI provides an opportunity for users to link their personal medical records and wellness applications with this new feature. Integrations include well-known apps such as Peloton, MyFitnessPal, Weight Watchers, and Apple Health. Once these connections are established, users can receive personalized responses to their health inquiries. Importantly, the data shared with ChatGPT Health is kept confidential and is not used for training OpenAI’s models.

    The feature is currently in the testing phase, and users can request access by joining a waitlist. Eventually, ChatGPT Health will be rolled out incrementally to all users of all subscription levels, although app connectivity may be restricted in some regions.

    Using ChatGPT Health Responsibly

    In its announcement, OpenAI is clear that ChatGPT Health is “not intended for diagnosis or treatment”. Despite this, the company does not lay out specific boundaries for the tool’s usage. Given the company’s inability to control user behavior, there have been instances of individuals following incorrect advice given by chatbots.

    The company envisions the use of its tools as a health assistant. ChatGPT Health, they suggest, could assist users in comprehending test results, preparing for a doctor’s appointment, and getting advice about diet and exercise regimes.

    Conversely, they did not address the topic of mental health in their announcement. There have been several reported incidents of adults and minors taking their own lives after using ChatGPT. The chatbot is becoming a widely-used and cost-effective substitute for therapy.

    Proceed with Caution

    Having a readily available tool for understanding health issues sounds incredibly promising. However, some may question the reliability of AI in handling such sensitive topics. Despite their convenience, chatbots have been known to generate inaccurate or invented information, leading to potential misunderstandings. Therefore, many may continue to rely on human specialists and use AI tools like ChatGPT for simpler tasks such as correcting spelling errors, translating text, and coding assistance.

    Questions & Answers

    What is ChatGPT Health?
    ChatGPT Health is a new feature within ChatGPT designed to answer users’ health-related questions in a safe and personalized environment.

    How does ChatGPT Health work?
    Users can connect their personal medical records and wellness apps to ChatGPT Health to receive tailored responses to their health queries.

    What are the limitations of ChatGPT Health?
    ChatGPT Health is not intended for diagnosis or treatment. It should not be the sole source of health advice or treatment, and users should always consult with healthcare professionals for medical concerns.

  • Facer Revolutionizes Smartwatch World: New Partnerships Expand Customization Options to Reebok and Affordable Brands

    Facer Revolutionizes Smartwatch World: New Partnerships Expand Customization Options to Reebok and Affordable Brands

    Facer, the leading platform for smartwatch customization, has made significant announcements at CES 2026. The company unveiled three major partnerships aimed at extending smart functionality to watch faces and broadening its colossal library to millions of cost-effective devices.

    Facer’s Expansion

    Facer is a well-known platform for those who enjoy personalizing their smartwatches. It’s a popular choice for Apple Watch and Wear OS users. At the 2026 CES, Facer shared plans for a massive expansion. Specifically, the company revealed a collaboration with LVGL, a graphics library employed by numerous embedded devices.

    What does this mean for consumers? Facer’s extensive library of over 500,000 watch faces will soon become available to RTOS (Real-Time Operating System) watches. These watches, known for their battery efficiency and cost-effectiveness, come from brands like Xiaomi and IDO. These brands traditionally offer limited customization options.

    Furthermore, Facer is set to become available on the new Reebok watch. Vitalist, the creator of the wearable, has engaged Facer for its VitalOS platform. This means that the new Reebok watch will directly support Facer’s comprehensive customization options.

    Transforming Watch Face Functionality

    Facer isn’t just broadening its availability; it’s redefining what a watch face can do. The company is teaming up with Citizen to incorporate “Riiiver” technology. This innovative technology enables watch faces to trigger actions, such as controlling smart home appliances, or showcasing live data from external services like the stock market. This development moves watch faces far beyond simple aesthetics.

    This represents a notable shift in the smartwatch field. Previously, when purchasing a budget-friendly RTOS watch, consumers were limited to a few pre-installed faces. Facer’s partnerships with LVGL and Vitalist mark a significant step towards democratizing customization. Now, there’s no need for an expensive Apple or Galaxy Watch to express individual style.

    Moreover, for those desiring more functionality from their watches, the Citizen Riiiver integration offers a solution to a longstanding issue. Generally, watch faces have been limited to displaying time and step counts. By transforming them into interactive hubs that communicate with other devices, they become genuinely useful, not just aesthetically pleasing.

    Personal Experiences

    RTOS watches have always evoked mixed feelings. While their battery life is commendable, their software often feels rigid and impersonal. Facer’s introduction to these devices is exactly what the platform needed to feel premium.

    Personally, the integration of Riiiver technology is the most exciting prospect. The possibility of having a custom button on a watch face that performs a specific action—like switching on living room lights—without having to navigate an app menu, is a revolutionary development. It marks a significant maturation in the capabilities of watch faces.

    Questions & Answers

    What does Facer’s partnership with LVGL imply for consumers?
    Facer’s collaboration with LVGL means that its extensive catalog of over 500,000 watch faces will become available to RTOS (Real-Time Operating System) watches. These are typically cost-effective, battery-efficient watches from brands like Xiaomi and IDO.

    How will the integration of “Riiiver” technology change watch faces?
    In partnership with Citizen, Facer is integrating “Riiiver” technology into watch faces. This will enable watch faces to trigger actions like controlling smart home devices, or display live data from external services like the stock market.

    What is the significance of Facer’s expansion in the smartwatch landscape?
    Facer’s expansion is democratizing customization in the smartwatch industry. The partnerships with LVGL and Vitalist mean that consumers no longer need to purchase expensive watches to access a wide array of customization options. Additionally, the integration of “Riiiver” technology transforms watch faces into interactive hubs, making them more functional rather than just aesthetically pleasing.

  • Experience Effortless Chatting: Google Messages Launches Dynamic One-Hand Context Menu

    Experience Effortless Chatting: Google Messages Launches Dynamic One-Hand Context Menu

    In the latter part of last month, Google announced its intent to replace the Hamburger icon menu with a dynamic context menu. The aim was to streamline navigation for Google Messages users, particularly those with larger-screen phones. When the Google Messages app receives the dynamic context menu, users will no longer have to perform the finger gymnastics previously required to access the hamburger menu in the top-right corner.

    Rollout of the New Google Messages Menu

    The new menu format is now being deployed to the beta versions of the Google Messages app. Following the update, long pressing on a chat/message will activate the Reactions menu which appears at the top of the message. This allows users to quickly add a reaction. Below the message, however, is a vertical box presenting various options, some of which were previously only accessible by stretching to tap the hamburger icon in the far top-right corner of the screen.

    This new menu provides options such as:

    – Reply
    – Forward
    – Copy
    – Star
    – Delete
    – Select more
    – Info

    This simplification of Google Messages is certainly sufficient to make usage more convenient; there’s no need to strain your hand to reach certain features. To keep the vertical box as compact as possible, the app comprehends the context of the long-pressed message, and presents different options based on that context.

    Deleting Multiple Messages

    There have been some misconceptions about the new interface, with one user on Reddit believing that the redesign had removed the ability to delete multiple messages at once. In fact, this is not the case. To delete several messages, users simply need to long-press on the first message they wish to remove and then select ‘Select more’ from the vertical box. They can then scroll down to the next message they wish to delete and tap on it.

    A counter will be visible in the upper left-hand corner of the screen, indicating the number of messages selected for deletion. Once all desired messages have been selected, users just need to tap the trash can icon in the top right corner to remove them.

    Accessing the New Features

    I have personally been able to access this feature on my Pixel 6 Pro running the most recent Android 16 QPR3 Beta. However, it’s important to note that access to these features requires membership in the Google Messages Beta program. To confirm membership, users can open the Google Play Store app and search for the Google Messages listing. Those who are part of the beta program will see the word (Beta) in parentheses.

    Becoming a beta tester allows users to experience new features before the public and provide feedback to developers. However, availability is limited and those interested may not always see the “Join the beta” prompt. If it’s not visible, it’s recommended to check back later.

    Questions & Answers

    How can I access the new Google Messages menu?
    You can access the new menu by long pressing on a chat/message. This will activate the Reactions menu and the new dynamic context menu at the bottom of the message.

    Is the ability to delete multiple messages at once still available in the new menu?
    Yes, the ability to delete multiple messages hasn’t been removed. It’s simply accessed in a different manner. You need to long-press on the first message you want to delete, then select ‘Select more’ from the vertical options box. Then you can scroll to and select the other messages you wish to delete.

    How can I become a Google Messages beta tester?
    To join the Google Messages beta program, open the Google Play Store app and search for the Google Messages listing. If there is availability, you will see an option to “Join the beta”. It may take a few minutes to 24 hours to process the request. If you don’t see this option, there may not be any openings at the moment, so try again later.

  • AI-Driven Network Optimization Boosts Indosat Data Traffic, Fuelling Digital Surge across Indonesia

    AI-Driven Network Optimization Boosts Indosat Data Traffic, Fuelling Digital Surge across Indonesia

    Indosat Ooredoo Hutchison (Indosat) saw a significant increase in data traffic throughout 2025, propelled by a rise in digital consumption across Indonesia. From December 21, 2025, to January 1, 2026, national data traffic grew by approximately 15% compared to regular days and by over 20% in comparison to the same period the previous year. This increase showcases the growing scale of digital activities across various regions. With a robust network across thousands of strategic locations and constantly improving infrastructure, Indosat ensured uninterrupted service even during the high-traffic holiday period.

    Optimizing Network Through Digital Intelligence Operations Center (DIOC)

    Indosat’s efforts were enhanced by network optimization through the Digital Intelligence Operations Center (DIOC), an artificial intelligence-based operations center that allows real-time network performance monitoring. The surge in data usage emphasizes Indosat’s dedication to improving customer experience by extending network coverage and enhancing quality, particularly for seamless video streaming and gaming in remote areas and key tourist destinations. This technology allows for adaptive capacity adjustments in areas experiencing traffic growth, ensuring customers have a reliable and high-quality digital experience across Indonesia.

    Desmond Cheung, Director and Chief Technology Officer at Indosat Ooredoo Hutchison, said that data traffic growth is not merely a technical indicator, but a tangible reflection of Indonesia’s digital economic progress. Usage surges are not restricted to major cities, but are also occurring in tourist destinations and emerging economic centers. This demonstrates the expanding impact of Indosat, and with AI-powered technology at DIOC, technical teams can more swiftly respond to potential disruptions, ensuring consistent connectivity for all customers.

    Preparing for the Digital Surge

    In anticipation of the surge in digital activity, Indosat increased network capacity at strategic locations, especially in regions with the highest traffic growth. This period also saw an increased popularity of digital services, with apps like TikTok, WhatsApp, Instagram, Facebook, and YouTube recording the highest usage growth. These efforts are supported by over 208,000 4G BTS and 1,404 5G BTS deployed nationwide, leading to an expanded service coverage for customers across Indonesia.

    Continuing Connectivity Recovery in Disaster-Affected Areas

    Connectivity remains critical for supporting community activities during post-disaster recovery. Indosat is expediting the restoration of telecommunications network services in areas affected by recent disasters. The company’s recovery effort reflects its commitment to supporting communities, ensuring connectivity remains a vital element for coordination, access to information, and daily activities.

    Indosat has also increased the number of technical personnel deployed across affected areas. Working closely with the Ministry of Communications and Digital Affairs, the Indonesian National Board for Disaster Management, and local governments, Indosat is ensuring priority fuel supplies and access to areas previously isolated due to infrastructure damage. Standby teams have been deployed at strategic locations for maximum service quality maintenance.

    Questions & Answers

    What led to the surge in Indosat’s data traffic in 2025?
    The rapid increase in digital consumption across Indonesia throughout 2025 led to a surge in Indosat’s data traffic.

    How is Indosat responding to the growth in data usage?
    Indosat is responding to the growth in data usage by optimizing its network through the AI-based Digital Intelligence Operations Center (DIOC), expanding network coverage, and enhancing service quality.

    What steps is Indosat taking to restore connectivity in disaster-stricken areas?
    Indosat is expediting the restoration of telecommunications network services, deploying more technical personnel, securing priority fuel supplies, and maintaining standby teams at strategic locations.

  • Singapore Durian Devotees Dive into Decade-Low Deals on Musang King: Act Fast or Miss Out!

    Singapore Durian Devotees Dive into Decade-Low Deals on Musang King: Act Fast or Miss Out!

    In Singapore, enthusiasts of the durian fruit, particularly the Musang King variety, are taking full advantage of a decade-record low in prices out of Malaysia. However, sellers predict that this economic boon will likely only persist for another fortnight.

    The recent plummet in prices can be attributed to an oversupply in Malaysia, Singapore’s neighboring country. This has allowed sellers in the city-state to price the durian, also locally known as Mao Shan Wang, as low as S$8 (US$6.25) per kilogram.

    Economic Impact of the Durian Price Drop

    Anthony Gan, proprietor of the renowned Famous Durian stall in Yishun, commented on the significant drop in prices. “Compared to the previous season, it’s about S$8 cheaper per kilogram,” Gan said. He also noted that these are the lowest prices he has seen during his decade-long career in the durian trade.

    Similarly, Durian Empire in Punggol Plaza is selling the fruit for S$8-18 per kg, a stark contrast to the previous average rate of S$15-24.

    The rapid decrease in prices is linked to an unusually large harvest in Malaysia, Singapore’s primary source for durians. It was reported earlier that the Musang King variety, typically considered a premium type of durian, had dropped down to RM10 (US$2.4) per kg at farms across Malaysia. Some areas even saw even lower prices due to the supply glut. Other popular varieties, such as the Black Thorn, D24, and IOI, have also become more affordable.

    Singaporean Durian Demand and Consumption

    Durians, known for their pungent aroma, are beloved by Singaporeans. The Musang King variety is especially favored due to its creamy texture and bittersweet taste.

    Approximately 85% of the durians in Singapore come from its northern neighbour, with imports estimated to be around 100,000kg per day during the peak season. Therefore, the decreased prices have resulted in a surge in demand.

    Derrick Ooi, who owns the 211 House of Durian in Lorong 8 Toa Payoh, reported a 30-40% increase in his December sales compared to previous months. Zen Ho, proprietor of Durian Empire, reported a 20% sales increase from previous years.

    Meanwhile, Famous Durian’s Gan noted that daily orders have climbed to over 100 since last November, compared to 60-70 orders before that.

    A Temporary Relief

    While the price drop has been a boon for durian lovers and sellers alike, this respite is expected to be fleeting. As the durian season draws to a close later this month and into February, supplies are anticipated to shrink.

    Alvin Teo, who operates Durian 36 in Geylang, predicts that the price relief could “last for another two weeks’ time,” and that a 20-30% price increase might be on the horizon.

    However, despite potential price fluctuations, durian fruit will remain available through the Lunar New Year, according to 211 House of Durian’s Ooi.

    Questions & Answers

    Why have durian prices dropped so significantly?
    The price drop is due to an oversupply of durians in Malaysia, Singapore’s primary durian supplier.

    How long is the durian price drop expected to last?
    According to sellers, the price drop may only persist for another two weeks before prices are expected to increase again.

    Will durians still be available after the price increase?
    Yes, despite the potential price increase, durians, specifically the Musang King variety, are expected to remain available through the Lunar New Year.

  • Clarke Quay’s CQ Unveils Exciting Revamp: 8 New Brands, Innovative Concepts & Pet-Friendly Spaces on the Horizon

    Clarke Quay’s CQ Unveils Exciting Revamp: 8 New Brands, Innovative Concepts & Pet-Friendly Spaces on the Horizon

    Singapore-based mall CQ @ Clarke Quay, owned by CapitaLand, is undergoing revitalization with the introduction of eight new brands, which will join the establishment alongside additional activity spaces and updated programming.

    Among the new additions are two food and beverage concepts. Waffle Up!, a waffle-on-a-stick brand, and Xiao Long Kan, a Sichuan hot pot chain, will bring their respective brands to Singapore for the first time. Waffle Up! will introduce its unique take on the popular breakfast dish, while Xiao Long Kan will offer visitors a Chengdu-style dining experience.

    Expanded Retail and Lifestyle Offerings

    CQ @ Clarke Quay will also see an expansion in its retail and lifestyle offerings. Eco-apparel brand Esse is launching River’s Edge Abode, a pet-friendly, multi-concept fashion store that supports artisanal craftsmanship. Swapaholic, a local platform for circular fashion, is also introducing a concept for swapping and reselling pre-loved clothing. Additionally, Rhythm Room will open a hybrid dance studio, which will also serve as a social venue.

    The mall will welcome Anytime Fitness, a 24-hour fitness center that will also host outdoor classes. This new fitness hub will stand alongside Revl’s strength and conditioning studio. Elixir Esports is also set to debut its largest 24-hour outlet at CQ this year, complete with gaming facilities, food and drink options, and esports tournaments. Lastly, a dedicated space for pets, called Furry Playzone, will be added to the mix.

    New Entertainment Options

    Zouk, the iconic anchor of CQ @ Clarke Quay’s nightlife, is expected to launch a new day-to-night lifestyle and entertainment concept.

    These changes follow the forthcoming closure of American restaurant chain Hooters’ sole Clarke Quay outlet, which concludes nearly three decades of operation at the location.

    Presently, the riverfront complex hosts approximately 70 tenants across various sectors including food and beverage, retail, fitness, and entertainment. The ongoing changes reflect the mall’s commitment to adapt to changing consumer trends and the evolving Singapore lifestyle landscape.

    Questions & Answers

    What new food and beverage brands are coming to CQ @ Clarke Quay?
    Waffle Up! and Xiao Long Kan are set to make their Singapore debut at the mall.

    What new retail and lifestyle offerings will be available at CQ @ Clarke Quay?
    Esse’s River’s Edge Abode, Swapaholic’s pre-loved clothing concept, and Rhythm Room’s hybrid dance studio are among the new additions.

    What fitness and entertainment options will be introduced at CQ @ Clarke Quay?
    Anytime Fitness and Revl’s strength and conditioning studio will open, alongside Elixir Esports’ gaming facility. Zouk will also roll out a new day-to-night lifestyle and entertainment concept.

  • Oh!Some Breaks Into Philippine Market: Unique Lifestyle Retailer Unveils First Flagship Store in Makati

    Oh!Some Breaks Into Philippine Market: Unique Lifestyle Retailer Unveils First Flagship Store in Makati

    Lifestyle retailer Oh!Some has expanded its operations into the Philippines by launching its inaugural flagship store at One Ayala in Makati.

    The Oh!Some Brand

    Oh!Some has a reputation for its unique, intellectual property-driven merchandise. In keeping with this trend, its product line in the Philippines includes items such as Korean designer toy Zizone, Pingo Cat-themed toys, phone charms, plush bags, and various collectibles.

    Continuing its tradition of carrying licensed merchandise from globally recognized franchises, the flagship store also offers products from the popular Japanese anime series, Spy x Family, as well as from the Disney entertainment conglomerate. Customers can expect to find a vintage-styled Toy Story dining and kitchen range, as well as travel accessories inspired by the Disney movie Zootopia.

    Expansion Across Asia

    The company’s entry into the Philippine market is part of its strategy to continue building momentum in its regional growth across Southeast Asia. Currently, Oh!Some operates over 180 stores throughout Asia, with a steadily increasing presence in markets that include Singapore, Malaysia, Thailand, and now, the Philippines.

    Questions & Answers

    What is Oh!Some known for?
    Oh!Some is known for its unique, intellectual property-driven merchandise, including licensed products from globally recognized franchises.

    Where has Oh!Some recently expanded its operations?
    Oh!Some has recently launched its flagship store in the Philippines, located at One Ayala in Makati.

    What regions does Oh!Some have a presence in?
    Oh!Some has established a presence in several markets across Asia, including Singapore, Malaysia, Thailand, and now the Philippines.