Retail News CRM

Author: Mei Ling Tan

  • Vietnam Climbs to 5th Spot in US International Student Rankings; Contributes $1.15B to Economy

    Vietnam Climbs to 5th Spot in US International Student Rankings; Contributes $1.15B to Economy

    During the previous academic year, U.S. higher education institutions saw an unprecedented influx of nearly 25,600 students from Vietnam. As such, Vietnam now holds the title of being the fifth most significant source of international students for the United States.

    Academic Year 2024-2025: A Closer Look

    The 2024-2025 academic session witnessed a significant 15.9% increase in Vietnamese students studying in the U.S., taking the total count to 25,584. This not only marked the highest inflow of Vietnamese students ever recorded but also contributed nearly US$1.15 billion to the U.S. economy.

    The data, which was recorded by the Institute of International Education (IIE), is the highest it has ever been since the IIE commenced tracking Vietnamese students in the U.S. in the 2000-2001 academic session.

    The majority of these students were enrolled in undergraduate programs, comprising 63% of the total. They were followed by graduate students at 17.3%, students on Optional Practical Training (OPT) at 14.2%, and non-degree students making up the remainder.

    Global Presence

    In the same academic year, more than 1.17 million international students from over 200 countries and territories chose to study in the U.S., marking a 4.5% increase from the previous academic year. These international students constituted 6% of the total U.S. higher education population and contributed nearly $55 billion to the U.S. economy, thereby supporting over 355,000 jobs.

    The top countries contributing to the U.S. student population were India with 363,019 students (a 9.5% increase), China with 265,919 students (a 4% decrease), South Korea with 42,293 students (a 2% decrease), and Canada with 29,903 students (a 3% increase).

    Interestingly, while there was a 2.7% decrease in the number of students enrolled in graduate programs (master’s or doctorate degrees), undergraduate student enrollment witnessed an increase of 4.2%. This marks the first significant surge in undergraduate enrollment since the onset of the Covid-19 pandemic. The number of international students pursuing OPT also experienced a substantial growth, reaching 294,253 – constituting a 21% increase from the previous year.

    Over half (57%) of international students across all academic levels pursued STEM fields (Science, Technology, Engineering, and Mathematics). The most popular fields were Mathematics and Computer Science, chosen by one in four students, followed by Engineering, and Business & Management.

    However, it is important to note that despite the overall growth in the number of international students, new enrollments, i.e., students studying for the first time, decreased by 7.2% to 277,118 in 2024-2025.

    Questions & Answers

    What was the increase in Vietnamese students studying in the U.S. during the 2024-2025 academic year?
    The number of Vietnamese students studying in the U.S. increased by 15.9% during the 2024-2025 academic year.

    Which countries contributed the most to the U.S. student population in the 2024-2025 academic year?
    The top countries contributing to the U.S. student population in the 2024-2025 academic year were India, China, South Korea, and Canada.

    Which academic fields were the most popular among international students in the 2024-2025 academic year?
    The most popular academic fields among international students in the 2024-2025 academic year were Mathematics and Computer Science, followed by Engineering, and Business & Management.

  • OCBC Enhances Customer Security with Innovative In-App Calling Feature to Combat Rising Fraud

    OCBC Enhances Customer Security with Innovative In-App Calling Feature to Combat Rising Fraud

    Singapore’s OCBC bank is set to introduce a secure in-app calling feature across its retail and business banking platforms. This move comes as a response to a significant increase in scams involving impersonation and a decreasing faith in traditional phone-based verification systems.

    Introducing In-App Calls

    OCBC’s new in-app calling feature will be incorporated into its digital banking apps. This feature offers customers a safer, more convenient way of contacting the bank’s customer service center, particularly for those travelling overseas. Users will be able to avoid international dialing charges thanks to this feature.

    The feature will be made progressively available to retail customers starting November 2025, following its initial rollout to corporate users via the OCBC Business app in June 2025. This development is highly relevant considering the bank handles over 8,000 calls from overseas customers each month.

    Moving Away from SMS OTPs

    As the entire industry begins to shift away from SMS One-Time Passwords (OTP), OCBC recognizes the increasing threats posed by scammers who exploit phishing techniques and social engineering attacks. The availability of personal data online has also compromised the effectiveness of traditional security questions.

    To provide a more secure communication channel, OCBC will route calls directly through its authenticated app environment. This environment is secured using biometrics or access credentials and a digital or hard token. Security questions will only be used for high-risk transactions.

    Expansion to Outbound In-App Calls

    OCBC plans to extend the in-app calling feature to outbound calls by the first half of 2026. This will allow contact center and anti-fraud teams to connect with both retail and business customers via the secure app environment.

    Impersonation scams have become a significant concern in Singapore, especially those involving government officials. The use of in-app calls can help users distinguish between legitimate outreach and fraudulent calls as they are significantly more challenging for scammers to mimic.

    Enhancing OCBC’s Digital Security Framework

    The introduction of the in-app calling feature is part of OCBC’s wider strategy to bolster trust and safety in digital banking. This strategy spans across retail, SME, and corporate segments.

    As scams become more sophisticated and tactics more inventive, banks in Singapore are speeding up their transition away from vulnerable verification methods. They are working towards strengthening secure, app-based ecosystems to ensure customer safety and trust.

    Questions & Answers

    What is the purpose of OCBC’s new in-app calling feature?
    The new in-app calling feature is designed to provide customers with a safer and more convenient way to contact the bank’s customer service center, particularly for those travelling overseas.

    When will the in-app calling feature be available to retail customers?
    The in-app calling feature will be made progressively available to retail customers starting from November 2025.

    How does the in-app calling feature enhance security?
    The in-app calling feature enhances security by routing calls directly through an authenticated app environment, secured using biometrics or access credentials and a digital or hard token. Security questions will only be used for high-risk transactions.

  • Peter Horng Takes the Helm: StanChart’s New Investment Advisory Head for Greater China and North Asia

    Peter Horng Takes the Helm: StanChart’s New Investment Advisory Head for Greater China and North Asia

    Standard Chartered’s private banking division recently announced the appointment of Peter Horng as the new head of investment advisory and product advisory for their Greater China and North Asia operations.

    Peter Horng’s Wealth Management Background

    Peter Horng, a wealth management professional with over a quarter-century of experience, has assumed his new role with Standard Chartered. Prior to this appointment, Horng served as the Hong Kong head of investment products and advisory at DBS. His extensive career has also included positions at prestigious financial institutions such as Citibank, HSBC, and UBS, with roles based in both New York and Hong Kong.

    Leadership Transition at Standard Chartered

    Horng takes over the reins from predecessor Muska Chiu, who has transitioned into a fresh role within the private bank. Chiu is now heading up a team responsible for advising ultra-wealthy clients.

    Chiu brings over two decades of experience in investment and product advisory to his new role. In his previous position, he led Standard Chartered’s investment advisory team for the Greater China and North Asia regions for a successful period of two years.

    Questions & Answers

    Who has Standard Chartered appointed as the new head of investment advisory for Greater China and North Asia?
    Standard Chartered has appointed Peter Horng to this position.

    What previous roles has Peter Horng held in the financial industry?
    Peter Horng has held numerous roles, most recently serving as the Hong Kong head of investment products and advisory at DBS. He has also held positions at Citibank, HSBC, and UBS in New York and Hong Kong.

    Who did Peter Horng replace in his new role at Standard Chartered?
    Peter Horng replaced Muska Chiu, who has transitioned into a new role within the private bank, guiding ultra-wealthy clients.

  • HSBC Bolsters ASEAN Presence: Ruby Ho to Spearhead Markets and Securities Services in Singapore

    HSBC Bolsters ASEAN Presence: Ruby Ho to Spearhead Markets and Securities Services in Singapore

    HSBC, the UK-based banking institution, recently undertook a strategic shift in its Southeast Asian operations, assigning an experienced professional to spearhead its markets and securities services across ASEAN.

    Ruby Ho Takes the Reins

    Ruby Ho now holds the reins of HSBC’s Markets and Securities Services (MSS) franchise throughout Singapore and the ASEAN region. She will lead the bank’s regional strategy for markets and securities services, poised at a moment when institutional demand, transnational investment, and treasury needs in Southeast Asia are on the rise.

    Ho comes to the role armed with almost three decades of experience in the financial markets. She joined HSBC in 2011 and has since occupied high-ranking roles across a variety of asset classes and markets, most recently serving as the head of MSS in HSBC Taiwan. Her proven ability to build robust institutional relationships is expected to be instrumental in driving client engagement across the region.

    Fostering HSBC’s ASEAN Growth Goals

    HSBC’s management team sees Ho’s appointment as a significant stride towards deepening the bank’s regional footprint. “Singapore is a high-priority growth market for HSBC. We have been consistently enhancing our regional banking and advisory capabilities, catering to the capital and investment requirements of our ASEAN clients”, said Wong Kee Joo, CEO of HSBC Singapore.

    He further remarked on Ho’s “vast expertise across asset classes and her capacity to foster robust collaboration across our wealth and corporate banking sectors, which will assist us in expanding our market share in this region.”

    Prepared for Growth

    With demographic growth, burgeoning capital markets, and increasing intra-regional investment, ASEAN is one of HSBC’s key areas of focus worldwide.

    The appointment of an experienced markets executive emphasises the bank’s intent to augment its MSS portfolio and seize a larger share of the institutional market across Southeast Asia.

    Questions & Answers

    Who has HSBC appointed to lead its MSS franchise in the ASEAN region?
    Ruby Ho has been appointed to oversee HSBC’s Markets and Securities Services in the ASEAN region.

    What is the significance of Ruby Ho’s appointment to HSBC’s growth strategy in ASEAN?
    Ho’s appointment is seen as a key step in strengthening HSBC’s regional presence and providing a boost to the bank’s growth agenda in the ASEAN market.

    What factors make ASEAN a high-priority area for HSBC?
    ASEAN is a key focus for HSBC due to the region’s demographic growth, expanding capital markets, and rising intra-regional investment.

  • South Korean Coffee Phenomenon ‘The Venti’ Brews US Expansion, Starting with Las Vegas Debut

    South Korean Coffee Phenomenon ‘The Venti’ Brews US Expansion, Starting with Las Vegas Debut

    South Korea’s popular coffee brand, The Venti, has announced plans to make a grand entrance into the American market in the coming year, starting with a flagship store in Las Vegas.

    Strategic Partnership for Expansion

    The strategic decision to tap into the American market is a result of a fresh partnership between SNC Sein, The Venti’s parent company, and JINP. This collaboration will facilitate the establishment of multiple The Venti outlets across the western regions of the United States.

    From Humble Beginnings to Global Reach

    The Venti, since its inception in 2014, has been known for its affordable, high-quality coffee. The company has shown impressive growth, with over 1,000 stores currently operating in its home country, South Korea. In addition, The Venti has successfully expanded its reach beyond the Korean borders, with branches in Canada, Jordan, and Vietnam.

    Brand Enhancement through Celebrity Endorsement

    The coffee chain has also endeavored to elevate its global brand image by appointing internationally acclaimed K-pop artist, G-Dragon, as its worldwide ambassador. This move is expected to bolster the brand’s image and visibility as it continues to branch out into new international territories.

    Questions & Answers

    When is The Venti expected to enter the US market?
    The Venti is planning to venture into the US market in the next year.

    Where will the first US store of The Venti be located?
    The first US store of The Venti will be located in Las Vegas.

    Who has been appointed as the global ambassador of The Venti?
    K-pop star G-Dragon has been appointed as the global ambassador of The Venti.

  • Café Amazon Bids Vietnam Goodbye: Thai Coffee Giant Wraps up 5-Year Journey Amidst Competitive Market

    Café Amazon Bids Vietnam Goodbye: Thai Coffee Giant Wraps up 5-Year Journey Amidst Competitive Market

    The Thai coffee shop chain, Café Amazon, ended its operations in Vietnam on November 18. This closure concludes the brand’s five-year tenure in the Vietnamese market.

    The Closure

    Staff at Café Amazon locations commemorated their last day at work by sharing farewell images. The company returned its store leases, and its branches are no longer visible on prevalent food-delivery applications in the region.

    This decision follows Central Plaza Hotel Public Company Limited’s withdrawal from the Vietnamese Café Amazon joint venture in the previous month. The move demonstrates a well-planned shift in the company’s strategy due to Vietnam’s intensely competitive coffee business landscape.

    Future Plans

    Café Amazon has unveiled plans for global expansion, but Vietnam is notably absent from their target markets. The company has yet to provide an official comment on its departure from Vietnam.

    Questions & Answers

    Why did Café Amazon close its stores in Vietnam?
    Café Amazon closed its stores in Vietnam due to the intense competitiveness of the country’s coffee market. The company also underwent a strategic shift following Central Plaza Hotel Public Company Limited’s withdrawal from the Vietnamese Café Amazon joint venture.

    What steps did Café Amazon take after deciding to close its Vietnam operations?
    After deciding to cease its operations in Vietnam, Café Amazon returned its store leases and eliminated its presence from food-delivery applications in the region.

    Is Vietnam included in Café Amazon’s future expansion plans?
    No, Vietnam is not included in Café Amazon’s announced plans for global expansion. The company is yet to release an official statement on this move.

  • Miniso Triumphantly Surpasses Expectations with Robust Sales and Over 8000 Stores Worldwide

    Miniso Triumphantly Surpasses Expectations with Robust Sales and Over 8000 Stores Worldwide

    The third fiscal quarter has proven to be a successful one for Miniso, as their sales growth exceeded initial projections. The company’s expansion strategies have also reached a pivotal point.

    For the third fiscal quarter, which concluded on September 30, the variety retailer saw its revenue skyrocket by 28.2% to RMB5.8 billion (US$814.3 million). This revenue increase sits at the top end of their projected range of 25-28%.

    The Miniso brand itself experienced a rise in revenue of 22.9%, reaching RMB5.2 billion. This includes a substantial 19.3% increase in Mainland China along with a 27.7% surge in international markets. Additionally, Top Toy, another brand of the company, has seen its revenue surge by 111.4% to RMB574.5 million.

    Every operating segment of the company exhibited positive momentum in the same-store GMV throughout the quarter. This has resulted in group-level statistics rising to a mid-single digit level.

    Store Count Increases

    At the group level, the total number of stores reached 8138 by September 30. This marks an annual rise of 718 net new stores.

    The current Miniso store count is 7831, including 4407 in Mainland China and 3424 overseas. Meanwhile, Top Toy has a total of 307 stores.

    “We are thrilled to have reached two significant milestones for Miniso Group this quarter. For the first time, our quarterly revenue surpassed RMB5 billion. Additionally, our global store count now exceeds 8000,” stated CEO Guofu Ye.

    However, despite these significant achievements, the company’s net profit declined by 31% to RMB443.2 million. Nonetheless, the adjusted net profit demonstrated a rise of 11.7% to RMB766.8 million.

    Questions & Answers

    What was Miniso’s growth in the third quarter?
    Miniso’s revenue soared by 28.2% to RMB5.8 billion (US$814.3 million) in the third quarter.

    How many new stores did Miniso open in the last year?
    Miniso opened 718 new stores in the past year, bringing their total to over 8000.

    Despite the growth, did Miniso’s profits decline in the third quarter?
    Yes, Miniso’s net profit declined by 31% to RMB443.2 million. However, the adjusted net profit was up by 11.7% to RMB766.8 million.

  • Icebreaker’s Eco-Friendly Fashion Woos Thailand: First Southeast Asia Store Opens in Bangkok

    Icebreaker’s Eco-Friendly Fashion Woos Thailand: First Southeast Asia Store Opens in Bangkok

    Icebreaker, a renowned outdoor apparel brand originating from New Zealand, recently established its first retail outlet in Southeast Asia. The new store, located in Central Park, Bangkok, was launched in collaboration with the Thai Outdoor Group (TOG).

    Making its debut in Southeast Asia is regarded as a significant achievement in Icebreaker’s global expansion strategy. Moreover, it solidifies the brand’s intrinsic principle of ‘Move to Natural.’ This philosophy encourages the use of natural, environmentally-friendly fibres instead of synthetic alternatives.

    The Bangkok store highlights Icebreaker’s Merino wool products, positioning the brand to capitalize on the escalating consumer interest in sustainable and high-performance apparel.

    The store inauguration was marked with the ‘Meet Your Merino Sheep’ workshop. This event provided a unique opportunity for participants to create their own Merino sheep using the same high-grade fibres that are used in the manufacture of Icebreaker garments.

    Icebreaker, established in 1995, is widely acknowledged as a trailblazer in the application of Merino wool. This material is highly prized for its breathability, temperature regulation, resistance to odour, and natural comfort under a range of conditions.

    In a remarkable development in 2018, Icebreaker was acquired by the American apparel titan, VF Corp, for $288 million, following a highly competitive bidding process.

    Questions & Answers

    What is the significance of Icebreaker’s new store in Bangkok?
    The opening of Icebreaker’s store in Bangkok marks a significant milestone in the brand’s global expansion strategy. It also positions the brand to tap into the growing consumer interest in sustainable and performance-driven apparel in Southeast Asia.

    What is the philosophy of Icebreaker?
    Icebreaker follows a core philosophy of ‘Move to Natural’, which promotes the use of natural, sustainable fibres over synthetic alternatives.

    Who acquired Icebreaker in 2018 and for how much?
    Icebreaker was purchased by the US apparel giant VF Corp in 2018 for a sum of $288 million.

  • Gemini Revolutionizes Android Auto: Introducing a Smarter, More Conversational AI Assistant for Productive Hands-Free Driving

    Gemini Revolutionizes Android Auto: Introducing a Smarter, More Conversational AI Assistant for Productive Hands-Free Driving

    Gemini, a new conversational AI, is set to enhance the Android Auto experience by improving voice command capabilities. This latest update offers an elevated hands-free driving experience by integrating with emails, real-time reviews, and more.

    Gemini’s Arrival to Android Auto

    Android Auto users have traditionally utilized built-in voice commands for elementary tasks like navigation and phone calls. The previous Google Assistant, while functional, was somewhat inflexible, often requiring precise phrasing.

    The introduction of Gemini, a more interactive and intuitive AI assistant, aims to change this. This new conversational AI has begun its global rollout to Android Auto users who have updated their devices. The implication of this is a less taxing and more natural interaction with the system while maintaining safe, hands-free control of the vehicle.

    Google confirmed that, while continuing to handle basic hands-free tasks, Gemini will extend its functionality as a comprehensive conversational AI. This means the need for memorizing specific phrases is eliminated, allowing users to interact with the system using natural language.

    The rollout is currently underway and all users need to access Gemini is the app on their Android device. Users can initiate interaction with the AI by simply saying “Hey Google,” or by using the on-screen or steering wheel controls.

    The Leap Towards a Better User Experience

    This significant update is set to revolutionize Android Auto’s user experience, which until now, has been somewhat clunky due to the requirement for very precise wording. This update is set to tackle this issue head-on, resulting in less distraction and a more authentically helpful virtual assistant.

    Comparatively, Apple’s CarPlay uses Siri, which is capable of handling rudimentary commands and integrating with Apple Music and Maps. However, Siri has not been known to provide the in-depth, cross-app conversational intelligence that Gemini offers.

    Gemini is poised to redefine the in-car AI experience, offering superior conversational utility and outpacing its competition. Its introduction is a significant victory for the multitude of vehicles already equipped with Android Auto, and for regular drivers and commuters who stand to benefit immensely from this product.

    The Future of Driving Assistance

    This update represents a momentous advancement towards driving assistance’s future. Although the former Google Assistant was adequate, its limited ability to process complex queries or follow up on previous commands often left users frustrated.

    The transition to a truly conversational AI in a hands-free environment is a game-changer. The “Live” feature allows users to brainstorm or rehearse, turning monotonous commutes into productive journeys. It can summarize emails or find addresses in Gmail, offering practical, frictionless utility. Android users eagerly await the arrival of this update on their devices.

    Questions & Answers

    What is the Gemini update in Android Auto?
    Gemini is a new conversational AI update in Android Auto that enhances the built-in voice command capability. It allows for more natural language interaction, making hands-free tasks less taxing and more efficient.

    How does the Gemini update compare to Siri on Apple’s CarPlay?
    While Siri on Apple’s CarPlay can handle basic commands and integration with Apple Music and Maps, it does not offer the same level of in-depth, cross-app conversational intelligence that Gemini provides on Android Auto.

    What are the benefits of the Gemini update for Android Auto users?
    The Gemini update offers Android Auto users a more genuinely helpful virtual assistant. It reduces distraction, supports safe driving, and turns potentially unproductive commute time into useful “done time” by completing tasks such as summarizing emails or finding addresses within Gmail.

  • K-Beauty Powerhouse CJ Olive Young Breaks into US Market with First Store in California

    K-Beauty Powerhouse CJ Olive Young Breaks into US Market with First Store in California

    South Korean retailer CJ Olive Young has announced plans to expand into the North American market with the opening of its inaugural store in Pasadena, California, scheduled for May. This move signifies a calculated venture of K-beauty brands into the global market.

    A Showcase of K-beauty Brands

    The upcoming store, branded as a ‘K-Beauty Showcase,’ will offer an extensive collection of globally recognized K-beauty and skincare brands, as well as the latest in beauty and wellness trends. Additionally, the store will provide a selection of experiential services for customers.

    The company has been focusing its expansion efforts on premier fashion and beauty regions, a tactic that aims to appeal to the MZ generation. Pasadena fits this strategy, located approximately 18km northeast of downtown Los Angeles. It is known for attracting a substantial number of local, trend-conscious, high-income individuals.

    More Than Just A Store

    According to CJ Olive Young, their US debut has a significance that extends beyond merely opening an international store. The company’s overarching aim is to bolster the global competitiveness of the K-beauty industry via a ‘joint platform’ with CJ Olive Young. This strategic move will facilitate a direct link between local American consumers and burgeoning Korean beauty brands, ultimately fostering a synergy between online and offline shopping experiences.

    An Olive Young representative stated that the company plans to contribute to the sustainable globalization of the K-beauty industry. This will be achieved by spreading the growing interest in K-beauty worldwide to a more global consumer base, becoming a local hub for a diverse array of brands to expand overseas. The product selection will be thoughtfully curated to meet the preferences of its North American customers.

    Their ultimate goal is to transform CJ Olive Young into a global platform for beauty and wellness distribution, encompassing a wide range of brands from Korea and overseas.

    Future Expansion Plans

    Olive Young perceives the US as the world’s largest and most competitive beauty market, home to renowned retailers such as Sephora and Ulta Beauty. This strategic expansion aligns with the company’s announcement in February to set up additional stores in California by next year, including locations within Los Angeles Westfield shopping centers.

    Questions & Answers

    What is the significance of CJ Olive Young’s expansion into the US market?
    The expansion is not just about opening a store in a foreign market, but about promoting the global competitiveness of the K-beauty industry. The company aims to connect local American consumers directly with emerging Korean beauty brands.

    What kind of products will the new CJ Olive Young store offer?
    The store will offer an extensive collection of K-beauty and global skincare brands, as well as the latest beauty and wellness trends.

    What is Olive Young’s ultimate goal from this expansion?
    Olive Young aims to evolve into a global platform for beauty and wellness distribution, offering a diverse range of brands from Korea and overseas. They also plan to open additional stores in California by next year.

  • Navigate Your Holidays with Ease: Google Maps Unveils Four Exciting New Features

    Navigate Your Holidays with Ease: Google Maps Unveils Four Exciting New Features

    During the holiday period, traveling often becomes a necessity for many Americans, whether it’s by plane, train, or car. It’s a time synonymous with family gatherings, making it the ideal opportunity for Google to unveil some new updates for Google Maps. The company is rolling out four enhancements, all aimed at making your journey smoother and more informed.

    Pre-Travel Tips On Google Maps

    One of the significant updates is the addition of a feature dubbed “Things you should know before you go.” Google is incorporating AI capabilities into its applications, and Google Maps is no exception. When seeking directions to restaurants, hotels, or concert venues, scrolling down will provide users with key tips about the location. This is akin to having an expert guide providing you with insider knowledge.

    This feature utilizes reviews and other relevant information to provide essential tips – from how to make a reservation, to revealing secret menu items, and even providing parking advice to make your arrival hassle-free. Each tip can be tapped on for more details. The feature is currently rolling out for Google Maps on iOS and Android, with some users already reporting its presence on their devices.

    Enhanced Explore Tab in Google Maps

    Google is also revamping the Explore tab in Google Maps. A simple upward swipe in the Explore tab will now uncover trending dining spots, entertainment venues, and other points of interest. The feature is also designed to help users discover curated lists from trusted sources as well as local influencers. This update will be available on both iOS and Android devices within the month.

    AI-Powered EV Charger Availability

    For those driving electric vehicles (EV), Google Maps can already assist in locating an available charging station. However, the challenge lies in whether the port will still be available upon arrival. To overcome this, Google is using AI to analyze historical and real-time availability to predict how many chargers are likely to be free at your chosen charging station. This feature, accessible through a simple “EV chargers” search in Google Maps, will save users precious time and is set to roll out next week.

    Anonymous Reviews

    Lastly, Google is offering users the option to leave reviews using a pseudonym and a new profile picture tied to their reviews. This means users can share their experiences and recommendations without using their real names, providing a more comfortable way to leave feedback. Google assures that its built-in monitoring system remains in place to guard against fake and suspicious reviews. This feature will be available globally later this month on Android, iOS, and desktop.

    Questions & Answers

    What is the new feature in Google Maps called “Things you should know before you go”?
    This is a new feature that provides users with key information and tips about a location before their visit. It utilizes AI to generate this advice based on reviews and other relevant data.

    How is Google improving the Explore tab in Google Maps?
    Google is revamping the Explore tab to include trending dining spots, entertainment venues, and other points of interest. It will also showcase curated lists from trusted sources and local influencers.

    How is Google using AI to improve EV charger availability on Google Maps?
    Google is using AI to analyze historical and real-time availability data to predict how many chargers will likely be free at a chosen charging station. This feature helps users avoid wasted trips to occupied charging stations.

  • Unveiling Coupang’s Winning Strategy: Streak of Profits and Global Expansion Rooted in Operational Innovation and Taiwanese Traction

    Unveiling Coupang’s Winning Strategy: Streak of Profits and Global Expansion Rooted in Operational Innovation and Taiwanese Traction

    Coupang, a South Korean e-commerce giant, has experienced substantial growth, recording a record quarterly revenue of $9.3 billion during the three months leading up to September – a 20% year-on-year increase. This growth not only signifies the company’s third profitable quarter in a row since being listed on the New York Stock Exchange in 2021, but also a significant 51% leap in operating income to $162 million.

    Boosted by Local and Overseas Markets

    Coupang’s financial gain is attributed to both sustained growth in its domestic market and successful expansion into Taiwan. The company’s CEO, Bom Kim, expressed satisfaction with the progress, particularly in the Korean market, which he believes to be a largely untapped opportunity for further growth. He also noted a strong and varied customer base that continues to support the company.

    Domestic Strength and Expansion

    Coupang’s Product Commerce sector, encompassing Rocket Delivery, Rocket Fresh, Rocket Growth, and Marketplace, saw an 18% increase in net revenue to $8 billion. The company’s adjusted EBITDA also went up by a remarkable 50% to $705 million. This positive performance propelled Coupang’s gross profit margin, reaching a record 29.4%, largely due to supply chain efficiencies and the expansion of higher-margin categories. Furthermore, the company reported that it ended the quarter with 24.7 million active customers, a 10% increase from the previous year, and a 7% rise in revenue per active customer to $329.

    Taiwan as a New Growth Engine

    In recent times, Taiwan has emerged as a significant growth engine for Coupang. The company’s Developing Offerings segment, which includes Taiwan, Coupang Eats, Coupang Play, and Farfetch, experienced a 32% annual growth to $1.3 billion. The Taiwan business itself reportedly experienced growth in the “triple digits,” largely driven by the increased adoption of Rocket Delivery and the newly launched third-party marketplace.

    Strategic Investments and Operational Innovations

    Despite the widening losses in the Developing Offerings segment, Coupang’s management stated that this reflects strategic investments rather than operational shortcomings. The company is accelerating the deployment of automation technologies across its logistics and fulfillment network, which is expected to improve service levels and operating costs.

    In addition to operational innovation, Coupang is also investing in sustainability. The company expanded its reusable ‘ecobag’ program to cover a wider range of deliveries, reducing packaging waste and enhancing the customer experience.

    Broadening Offerings

    Coupang’s Fulfillment and Logistics by Coupang (FLC) service continues to grow, which not only allows merchants to utilize the same logistics infrastructure that powers Rocket Delivery, but also helps to deepen merchant relationships and diversify revenue streams. Kim believes that one of the biggest opportunities for Coupang’s future growth lies in broadening the selection across both first-party and marketplace offerings.

    Questions & Answers

    What contributed to Coupang’s record quarterly revenue?
    Coupang’s record quarterly revenue of $9.3 billion results from steady growth in the South Korean market as well as successful expansion into Taiwan.

    What is the strategic direction of Coupang’s operational innovation?
    Coupang aims to improve service levels and reduce operating costs by accelerating the deployment of automation technologies across its logistics and fulfillment network.

    How is Coupang’s expanding its customer value proposition?
    Coupang plans to expand its customer value proposition by broadening the selection across both first-party and marketplace offerings, which is expected to drive future growth.

  • Exposed: WhatsApp Flaw Unveils Billions of User Numbers, Is Your Privacy At Risk?

    Exposed: WhatsApp Flaw Unveils Billions of User Numbers, Is Your Privacy At Risk?

    A team of Austrian researchers has reportedly found a way to extract the phone numbers of 3.5 billion WhatsApp users, leaving many to wonder if their own information has been compromised.

    Method of Extraction

    Any user can determine if a number is registered on WhatsApp by performing a simple search within the platform. If the number in question is associated with a WhatsApp account, the searcher will be privy to the account’s profile picture and user name. Scientists from the University of Vienna in Austria employed this very strategy to gather the phone numbers of 3.5 billion WhatsApp users.

    In their search for vulnerabilities within WhatsApp’s end-to-end encryption system, the Austrian team discovered that the application lacked an important security measure known as rate-limiting protection. Such a feature would thwart the abuse of WhatsApp’s number-checking function. By exploiting this absence of protection, the team was able to obtain 30 million WhatsApp numbers registered in the U.S. within just 30 minutes. By the conclusion of their research, they had amassed the WhatsApp numbers of 3.5 billion users worldwide.

    The extraction process was remarkably simple: the researchers merely altered the number sequence. In doing so, they could determine whether a number was registered on WhatsApp. Of the 3.5 billion users whose numbers were collected, approximately 57% had their privacy settings configured to display their profile picture to anyone. Given this, the researchers were able to easily collect these users’ profile pictures. They were also able to view the profile text of 29% of these users.

    A Neglected Flaw

    Interestingly, WhatsApp’s parent company, Meta, was alerted to this vulnerability in 2017 by a different team of researchers. Despite this, Meta failed to address the issue, meaning it remained straightforward to determine whether a number was registered on WhatsApp.

    Earlier this year, the Austrian researchers brought their findings to Meta’s attention, emphasizing the severity of the security risk this flaw presents to WhatsApp users. Their concern is that malicious entities could exploit this loophole to obtain photos and phone numbers of a significant number of WhatsApp users.

    Fortunately, in October of this year, Meta finally implemented a stricter rate-limiting measure on WhatsApp. This has ensured that such large-scale contact discovery is no longer feasible on the platform. The researchers have securely deleted their database containing the extracted phone numbers and associated data.

    Other messaging platforms, such as Signal, already incorporate rate-limiting protection. This means that mass-scale contact discovery, like what previously occurred on WhatsApp, is not possible on these platforms.

    Previous Security Breaches

    This is not the first instance of Meta’s apps coming under scrutiny due to security flaws. Last year, a database containing information on 530 million Facebook users was publicly leaked online. Intriguingly, bad actors exploited a vulnerability akin to the one found in WhatsApp, accessing data by utilising Facebook’s feature that allows users to search profiles by entering a phone number. This allowed them to scrape the personal data of 530 million users.

    WhatsApp may have its benefits, such as being free, supporting end-to-end encryption and accommodating group video calls. However, after learning of its security flaws and data collection practices, some users are considering alternatives. Platforms like Signal, which collects minimal data and provides advanced privacy features, are becoming increasingly popular.

    Questions & Answers

    What are the implications of the Austrian researchers’ findings?

    The research highlights a major flaw in WhatsApp’s security system. This loophole could potentially be exploited by cyber criminals to extract photos and phone numbers of a large number of WhatsApp users.

    Has this flaw been addressed?

    Meta, WhatsApp’s parent company, has taken measures to rectify this flaw. In October of this year, a stricter rate-limiting measure was applied to WhatsApp, preventing such extensive contact discovery from taking place.

    What alternatives exist for WhatsApp users concerned about security?

    Signal is one such alternative. The platform already has rate-limiting protection in place, and it collects almost no data from users. It also offers advanced privacy features, such as concealing your IP address during calls, and preventing others from taking screenshots of your conversations.

  • Baileys Joins Forces with Melbourne’s Simply Mike’s Bakery to Unveil Limited-Edition Cinnamon Scroll Liqueur

    Baileys Joins Forces with Melbourne’s Simply Mike’s Bakery to Unveil Limited-Edition Cinnamon Scroll Liqueur

    In a unique pairing of flavors, Baileys has collaborated with the Melbourne-based bakery Simply Mike’s to bring to market a limited-edition Baileys Cinnamon Scroll. This creative concoction combines the warmth of cinnamon with the rich, creamy taste of Baileys Irish Cream, offering a festive delicacy that can be savored on its own, as a garnish on ice cream, or stirred into hot chocolate.

    Simply Mike’s: A True Master of the Scroll

    Simply Mike’s, which initially made its mark as a quaint French patisserie noted for its delectable croissants, subsequently earned accolades for its cinnamon scrolls. In its quest for a “true master of the scroll”, Baileys handpicked this bakery as the ideal partner for creating an innovative new flavor.

    Nishant Samuel, the head of whisky and liqueurs at Diageo Australia, expressed his excitement about the partnership. He stated, “We were seeking a partner who could encapsulate the very essence of Baileys in a way that was fun, local, and brimming with personality.”

    Limited-Edition Indulgence

    The Baileys Cinnamon Scroll will be available for a limited time only, marking another addition to Bailey’s innovative flavor explorations. In 2023, Baileys made waves with a festive tiramisu twist, introduced specifically for the Christmas season.

    Questions & Answers

    What is the Baileys Cinnamon Scroll?
    The Baileys Cinnamon Scroll is a limited-edition flavor that combines the spice of cinnamon with the creamy taste of Baileys Irish Cream.

    Who has Baileys collaborated with for this new flavor?
    Baileys has partnered with Simply Mike’s, a bakery based in Melbourne, known for its exceptional cinnamon scrolls.

    How can the Baileys Cinnamon Scroll be enjoyed?
    The Baileys Cinnamon Scroll can be enjoyed by itself, drizzled over ice cream, or stirred into hot chocolate for an added layer of flavor and richness.

  • IconSiam Triumphs at Mapic Awards 2025, Securing Top Honors for Siam Piwat as Global Retail Innovator

    IconSiam Triumphs at Mapic Awards 2025, Securing Top Honors for Siam Piwat as Global Retail Innovator

    Siam Piwat has recently carved out a significant spot for itself in the global retail market. Its IconSiam project has been named one of the Top 3 Most Influential Retail Property Projects of the Past 30 Years at the prestigious Mapic Awards in Cannes. This distinction is especially impressive as it’s the first time that an Asian establishment has received this honor.

    Leadership Recognition

    Chadatip Chutrakul, the CEO of Siam Piwat Group, was also celebrated at the event. She received the ‘Pioneers of Places’ Lifetime Achievement Award, adding her name to the list of a select few international leaders that have been recognized with this award. This recognition highlights her innovative contributions in reshaping the global retail landscape throughout the past three decades.

    The Mapic Awards, known as the ‘Oscars of the Retail Industry’, is a globally respected retail real estate forum that draws more than 4000 participants from 75 nations each year. Attendees are comprised of developers, investors, and international retail industry leaders.

    About IconSiam

    IconSiam is a collaborative project between the Siam Piwat Group, Magnolia Quality Development Corporation (MQDC), and Charoen Pokphand Group. With a cumulative investment exceeding US$1.8 billion, the 750,000 square meter development overlooks the Chao Praya River in Bangkok. The project seamlessly integrates a top-tier retail complex, ultra-luxury residences, and the ‘7 Wonders of IconSiam’. It was meticulously crafted to embody the best of Thailand and create a benchmark for holistic urban development.

    Mapic director, Francesco Pupillo, hailed IconSiam as one of the most remarkable retail destinations in the world. According to Pupillo, the development has set new standards for modern mixed-use development, blending design, innovation, and culture to present the unique spirit of Thailand and Bangkok on the international stage.

    Impact on Thailand

    Beyond its global recognition, IconSiam has had a significant impact on Thailand locally. It has elevated the nation’s global stature and created shared prosperity for Thonburi, including areas along the Chao Phraya River where property values have tripled and business growth has surged by over 60 percent. This growth illustrates IconSiam’s transformative role in driving tourism, infrastructure, and economic revitalization.

    IconSiam also promotes diversity and equality, serving as a platform that has empowered 35,000 Thai entrepreneurs and close to 1000 designers to become successful. The project has created over 400,000 jobs and attracted 115 million visitors from around the world.

    Looking Ahead

    Siam Piwat is dedicated to ensuring that IconSiam continues to represent Thai excellence on a global scale. Chutrakul concluded that their aim is to show the world how every nation can leverage its unique identity to create value far beyond what is typically imagined. This global recognition is dedicated to Her Majesty Queen Sirikit, the Queen Mother of Thailand, whose vision and lifelong dedication have inspired them to showcase the remarkable grace and grandeur of Thai culture to the world.

    Questions & Answers

    What is the IconSiam?
    IconSiam is a mixed-use development project in Bangkok, Thailand, that combines a world-class retail complex, ultra-luxury residences, and other attractions. It has been recognized as one of the most influential retail property projects of the past 30 years.

    Who are the partners behind IconSiam?
    IconSiam is a joint venture between the Siam Piwat Group, Magnolia Quality Development Corporation (MQDC), and Charoen Pokphand Group.

    What impact has IconSiam had on Thailand?
    IconSiam has significantly uplifted Thailand’s global stature, and has been instrumental in driving economic growth, tourism, and infrastructure development in the country. It has also created over 400,000 jobs and drawn more than 115 million visitors from around the world.