Author: Mei Ling Tan

  • Zalora rolls premium offering out

    Zalora rolls premium offering out

    Online fashion sites Zalora Hong Kong, Malaysia, Singapore and Taiwan have introduced a special page of high-end brands.

    Zalora premium

    Zalora Premium showcases signature aesthetics and capsule collections along with customised editorial and a catalogue. Some products are exclusive to Zalora.

    Zalora premium 2

    More than 50 brands for men and women feature on Zalora Premium, including Calvin Klein, Diesel and Tommy Hilfiger as well as exclusive offerings from such brands as J.Crew and Swarovski.

  • NBTC backs down on financial relief for AIS, True

    NBTC backs down on financial relief for AIS, True

    Thai telecoms regulator NBTC has backed down on its recommendation of providing financial relief for mobile operators AIS and TrueMove in the face of criticism from academia and the public sector.

    The regulator will no longer support a plan to provide relief from the operators’ 900-MHz license payment obligations.

    The ultimate decision will be down to the National Council for Peace and Order (NCPO) and the government, but the NBTC will not oppose a plan that would ease the financial burden of digital TV operators but leave 900-MHz license winners out.

    AIS and TrueMove both petitioned the NCPO in September requesting assistance in easing their license payment terms. The NBTC had drawn up a proposal to grant five year extensions for the payments of the final 900-MHz license payments, but the proposal was controversial.

    TrueMove noted that the winning prices of the 2015 900-MHz spectrum auction were six times higher than the reserve price and the highest in APAC, and has warned that without financial relief the company will have limited capital for investment in services including 5G and the IoT. The company could also be hampered in its participation in the upcoming 1800-MHz auction.

    AIS has likewise argued that relaxing the 900-MHz payment scheme would allow the company to invest in expanding and upgrading its mobile network, benefiting consumers.

  • Chunghwa Telecom upgrades video security framework

    Chunghwa Telecom upgrades video security framework

    Taiwan’s Chunghwa Telecom is upgrading its video security framework as it seeks to expand its multimedia-on-demand (MoD) service offering to include 4K ultra-high definition video streaming.

    The operator has upgraded to the latest generation of the Verimatrix Video Content Authority System (VCAS), VCAS Ultra, to support new delivery models and next-generation streaming services for its MoD offering.

    VCAS Ultra is designed to allow operators to provide premium ultra-HD services and advanced hybrid network deployments. It includes enhanced content security profiles to meet the service requirements for UHD including multi-network video watermarking technology.

    “As we enter this exciting new domain of premium video delivery, we couldn’t be more pleased to already have such a deep level of confidence in our security framework and trust in Verimatrix to navigate us through the complex requirements associated with UHD/4K services,” Chunghwa Telecom deputy principal engineer Dr. Chih-Cheng Lo said.

    “Selecting VCAS Ultra was an easy decision, but we also know it is the optimal solution to support our future goals as we continue to evolve to stay ahead of the competition.”

    In October, Chunghwa Telecom announced plans to develop original video programming and films to drive growth and allow expansion overseas, in the face of growing competition from local cable TV companies.

    The operator announced an ambition to transition into a digital media company with both a telecoms and multimedia presence.

    But Chunghwa’s video on demand service has reportedly lost NT$30 billion ($1.02 billion) since launching 13 years ago.

  • Time to go to into a retail rehab

    Time to go to into a retail rehab

    Why are retailers failing at such an alarming rate?

    The preconditions for any business to be successful are:

    1. Is there a real market need that I understand?
    2. Do I have access to a product or service address that need?
    3. Am I sufficiently equipped (skills, resources, motivation etc) to address this opportunity in a particular way that provides me with a competitive advantage or at least desirable point of difference?

    Points one and and two are usually not the issue because failure is quick – if the business even succeeds in getting off the ground.

    The root cause of many failures can be found in HOW the retailer chooses to play the arbitrage game of tapping into a supply to meet a need.

    That is, entrepreneurs will pick the way in which business is done (proposition delivered) and attempt to build some differentiation around that that can be defended at a profit.

    Timing: First or faster

    An example would be Zara that aims to bring the latest fashion (from the catwalk to the store) in less than six weeks – and if anecdotal reports are to be believed have done so in a matter of days. Or you can be the Concord. Or the movie house that shows all the premiers.

    Leverage:  Add value, minimise cost

    Someone turns raw meat into patties, someone solves the challenge of distributing fuel to every town in every country. Someone is the cheapest, someone figures out how to make things smell better, work differently, last longer or taste better. We are limited only by our imagination and the possibilities of innovation are endless. Of course, any particular innovation can be made redundant in a flash.

    Change: Adapt, transform, improve

    More than simply adding value, there are opportunities for entrepreneurs to transform products completely. Old tires can become road base. Cars can be turned into supercars or transformed into vehicles for mobility impaired people and clothes can be altered to fit. Wind can be turned into electricity.

    Access: Exclusive or convenient

    Businesses also exist on the premise that access to the product/ service is exclusive or particularly convenient. This is a very typical ‘advantage’ that many smaller retailers rely on, and it is most often also their weakness. E.g. to be the only menswear retailer in Yepoon or the only newsagent in the shopping centre, or maybe even the only convenience store on that particular side of that particular city block leverages ‘access’ as the method of arbitrage.

    Most small, product-oriented retailers tend to rely on the ‘access’ angle to create a POD. Retailers tend to be resellers, so innovation is not a primary focus. The only value-add lies in the bulk-breaking activity. These SME retailers are content to be ‘the only shoe shop’ in the mall as their core proposition.

    In the past this has been a legitimate approach to ‘capitalise’ on an opportunity. There has always been limits as to how far people would travel to gain access to a product, so geography-based retail propositions have been viable since forever.

    But, reliance on this particular approach is the reason why the technological shift in the market is causing serious competitive pressure. And being blind to the change that has occurred is the cause of many retail failures.

    Too many retailers rely on the fact that they are ‘the only’ cafe on the strip, the only menswear retailer in a suburb, the only servo on that street.

    If you merely rely on being the only store in a particular geography, the internet obliterated that point of difference because on the internet, geography hardly matters.

    Everything that is for sale is in every customer’s pocket. And the time delay (caused by delivery requirements) are (a) offset by cost saving and (b) becoming shorter and shorter. In metropolitan areas, many e-commerce providers are providing same-day delivery and food delivery businesses do it in a matter of hours.

    This leaves traditional corner-stores an ever-shrinking market comprising mostly of emergency shoppers or impulse buyers.

    That is why Amazon poses such a threat to retailers – suddenly there is a competitor that it is more convenient and cheaper than your shop on your corner, and you can do very little about it.

    The internet has made geography irrelevant – and if THAT has been the basis of your business, so is the business.

    The only appropriate response is to change your execution. You need pick a different propositional dimension to differentiate.

    The problem is obvious. The solution is obvious. But maybe, like any good rehab program, the starting point is to admit the problem.

  • REITs China has been moving forward, to seek further opportunity

    REITs China has been moving forward, to seek further opportunity

    Since the origination of REITs in the United States, in the 50 years of its development, REITs in the United States, Singapore, Japan has been running on a rather perfect system, with legal policies and tax system. REITs was able to help the countries in growth, sustainable decisions, and the industry coordination. China had the first REITs in 2005. Since then, REITs in China have been moving forward, to seek further opportunity.

    The new age of investment has come. PE is the most anticipated type of investment that most of the investors that are eyeing for. According to Asset Management Association of China, by the end of Februrary 2018, PE Fund pool have reached monthly growth of 250 billion Yuan, totaling 12 trillion Yuan. It has its competition to Public Placement.

    With the development of Real Estate Equity Fund and REITs, an increase in the amount of firms are interested to be a part of it. As the fundamental, Finfo Global along with CaishiV is going to host the 2nd Real Estate Equity Investment & REITs in Shanghai on May 17. The event have gathered worldwide trust firms, insurance company, law firms, securities, asset managements and banks. The event is excepting more than 300 managerial positioned attendees.

    At the event, Weida Kuang from China Remin University, National Development and Strategy Institution, City and Real Estate Institution with be introducing his ideas over the macro economy and the effect of the industry of real estates. Also, there are newly added topics such as low-cost rental housing, public rental housing, rental housing REITs, investment opportunities in second and third tier cities, offshore real estate PE Fund and its structuring,

  • Bolloré Logistics USA inaugurated its new Foreign Trade Zone facility

    Bolloré Logistics USA inaugurated its new Foreign Trade Zone facility

    On Thursday, March 29, Bolloré Logistics USA inaugurated its new Foreign Trade Zone facility in Miami, in presence of Clément Leclerc – Consul general of France in Miami, Cyrille Bolloré – Chairman of Bolloré Transport & Logistics and Thierry Ehrenbogen – CEO of Bolloré Logistics.

    The new site of more than 200,000 square feet consolidates freight forwarding and contract logistics activities previously housed at two different locations and will support operational synergies and cargo turnaround time for customers with time-critica! logistics requirements.

    By combining traditional freight forwarding with value added logistics services, coupled with industry vertical expertise, the Miami hub hos become a multimodal platform meeting the needs of its various customers. The new logistics hub is designed to deliver logistics excellence with an end-to-end solution offering and to create value to its customers, especially in the cosmetics, aerospace and travel retail industries.

    The secure facility hos on-site 24/7 guard coverage, biometrie access control, CCTV monitoring and recording, perimeter fencing and fire sprinkler systems engineered to handle specific commodity classifications. The warehouse offers state of the art infrastructure with 52 doek doors, 32′ clear height. 60′ speed boy and a line of material handling equipment that can handle the warehouse challenges with reliability, power, productivity, performance, and efficiency.

    The facility also reflects the environmental dimension required today for any real estate project of Bolloré Logistics and is built to Silver LEED.

    “We are extremely proud of our newest logistics center. Miami is geographically pivotal to regional trade and a strategie location for Bolloré Logistics Americas. With this investment. we aim to play a key role in supporting the supply chain transformation of this industry,” said Tony Rodrigues, CEO Americas.

  • Arvato and C & A are developing new cartons for the e-commerce business

    Arvato and C & A are developing new cartons for the e-commerce business

    Arvato SCM Solutions and C & A have jointly developed a new packaging solution for shipping fashion items in the online business. So far, cartons have already been automatically cut to the actual size required, which saves costs on the material and optimizes shipping, as less air is transported. Now, the lid has been redesigned, and is fixed to the back and front of the carton after being positioned. The punched tear strip on the front of the lid enables easy opening as well as re-closing in case of a return of the package. The cardboard itself, which adeptly displays C & A branding on all sides, is made from unbleached recycled material.

    “We have noticed that many of our customers are not sure where to open packages,” says Knut Brüggemann, Head of E-Commerce Operations at C & A. “That’s why we analysed our packaging concept together with Arvato and developed a more functional design that now displays our C & A branding even more prominently.”

    Efficient use of materials saves costs

    But not only simple handling and an appealing design are required for modern packaging solutions. Sustainability also plays an increasingly important role against the backdrop of steadily increasing transport volumes in online commerce. For this reason, C & A not only uses recycled materials in its cardboard packaging, but also uses as little material and space as possible to protect the environment: for this reason, the cardboard is automatically cut to the correct size before the package is sealed.

    In practice, this process is as follows: after the articles have been picked and automatically pre-sorted for the customer’s order, an employee at the shipping packing station checks the ordered goods for completeness and packs all articles in a prepared cardboard base. After that, the open carton is transported to the sealing machine by means of conveyor technology that is equipped with both photo and video documentation as well as weight determination. After the delivery papers and a return label have been automatically attached to the packaging, a pressure-sensitive unit measures the box filling height. Once this has been determined, the cardboard is reduced at the corners to the exact size in millimetres by means of cutting knives and is then glued to the newly developed cardboard lid.

    Through this cutting process, less filler material such as air cushioning is needed because the cut-down material remains in the carton as a space filler. In addition, adhesive material is saved because, thanks to the

    innovative cover, only an adhesive strip for closing a return shipment is required at the most.

    A further environmental aspect: “If the boxes contain less air, they require less space on the truck. This reduces the transport volume by around 250 truck journeys per year. Not only does this benefit the environment through less CO2 pollution, but also the consumer who has less packaging material to dispose of,” explains Michael Sorge, site manager of the 45,000 m² Arvato distribution centre in Hannover-Langenhagen, from where C & A customers in 20 European countries will soon be supplied. “Space-saving packaging brings the requirements of environmental compatibility, resource avoidance, damage limitation and customer experience into an optimal relationship.”

  • How to action data from your business

    How to action data from your business

    E-commerce websites have the ability to collect a ridiculous amount of information.

    With access to such large data sets it’s no wonder so many e-commerce businesses are touting about how “big data” and “business intelligence” (“BI”) sets them apart from the pack.

    We certainly agree that the insights that can be generated from data represent a significant opportunity for a business of any size, but for all the focus on the systems, tools, and resources, the other side of BI needs just as much consideration – that is, what are you doing with the information?

    The ability to answer this question is what turns the data from numbers into actionable insights. While there is no shortage to the questions and solutions that data can provide, BI gets discussed in such general terms that it’s not always clear how one takes data and uses it to make actionable recommendations. So, how do you turn data into actionable insights?

    First you need to find patterns in your data.

    A year has a lot of data points, so start with peak sales period(s). Look at your data, including the age and gender shopping on your website during that key period, it can offer meaningful insights that can be actioned to improve performance over that period. We’ve found that there are patterns to indicate when certain customers tend to shop over others.

    For instance, we found that on certain key dates male customers aged 18-24 were more likely to go online and shop than other days. We also found that during other key dates in the period, woman aged above 35 years were shopping on certain dates but what they were purchasing on those dates were largely for younger males, suggesting that they were purchasing on behalf of their children.

    With this data in hand, we then determined what our key objectives were for this period to best identify how to tailor a marketing plan to achieve them; looking to grow revenue so we used the data to launch specific marketing campaigns aimed at increasing conversion rates, capturing new customers and recovering customers who had not purchased for over 360 days. With these goals in hand, we identified specific products that were likely to resonate by customer type before creating multiple creative assets with the product, tone of voice, message/visuals all geared towards each specific customer type. Using these assets to place them in emails and media where each of these customer sets were most likely to view it in order to maximise the exposure, click through rate and conversion. And finally, we launched look-a-like campaigns across social media to capture new customers.

    While this data was used to find ways to enhance key sales periods from a marketing perspective, the insights can be used to make decisions from as early on as setting the season’s buying plan. Setting a buying plan that considers what cross-sell opportunities exist to the shopper at hand – without compromising the brand proposition – would provide an even stronger opportunity to maximise sales. Simply knowing who you are buying for and what dates they are likely to buy let you both target your messaging and curate what you’re selling to meet that customers’ needs.

    The specific implementation is an important component – what, when and where you are advertising needs to be aligned with the insights you’ve found and the assortment aligned to your customer, but these serve as examples into how you can use your data to action meaningful change to your marketing and buying initiatives.

  • Soo Kee Group plans rebranding

    Soo Kee Group plans rebranding

    Listed jewellery retailer Soo Kee Group is planning to change its name.

    In a statement to shareholders, CEO and executive director Lim Yong Sheng says the company proposes to adopt the new title SK Jewellery Group.

    “The group currently retails fashionable jewellery and mementoes under, amongst others, the well-established SK Jewellery brand in Singapore and abroad. As such, the board is of the view that the proposed change of name will better reflect the profile, business activities and business direction of the group,” he wrote.

    “In addition, the, the proposed change of name will also allow investors and the group’s business partners to better identify and associate the company with the SK Jewellery brand.”

    Shareholder approval for the change will be decided at an extraordinary general meeting of the company on April 30, following the annual meeting.

    The new name has already been reserved with the Accounting and Corporate Regulatory Authority of Singapore.

  • Pocket Greens introduces a brand new travelling farm

    Pocket Greens introduces a brand new travelling farm

    Pocket Greens has introduced Singapore’s first-ever travelling farm, stopping at three locations for three months each – Bougainvillea Park, Raffles Place Park and Dhoby Ghaut Green.

    The urban farming consultancy says people do not need to own a plot of land to have a garden. Its “express gardening” concept enables people to grow microgreens and other green vegetables, even in HDB homes.

    The Travelling Farm (TTF) is housed in a yellow 20-foot container fitted out as a shop for plants and gardening equipment. It also provides craft activities and mini gardening lessons that can also be accessed online.

    Visitors can also sample drinks and snacks made from the farm’s produce, such as a salad of microgreens like sunflower and cranberry hibiscus shoots.

    Founder Eng Ting Ting says the aim is to reach out to different groups of people. The farm adapts to its locale. While it stocks more flora-like air-purifying plants for CBD office workers, it has more herbs and plants like chilli while in the residential area of Bougainvillea Park.

    The TTF’s roving set-up is made possible by a Ministry of Trade and Industry scheme, which has granted it use of park space for 36 months.

  • Swiss Prestige incorporates Armin Strom watches

    Swiss Prestige incorporates Armin Strom watches

    Armin Strom has formed a distributor partnership with Swiss Prestige, which promotes Swiss watch manufacturers in Asia.

    Swiss Prestige CEO Jacqueline Ng says Armin Strom, with its distinctive designs featuring in-house movements, all made in small quantities, will be a “terrific” addition to the company’s curated selection.

    Armin Strom watches are designed so the inner mechanics of the movement can be seen through the dial.

    This partnership is an extension of the Armin Strom’s business network. With 20 employees in its Bienne headquarters, the company designs and makes all its own movements and cases. Every watch is hand finished, and can be personalised.

    Swiss Prestige represents Swiss watch brands in Hong Kong, China, Taiwan and Australia.

  • Nine West holdings files for bankruptcy

    Nine West holdings files for bankruptcy

    US-based footwear, accessories and apparel retailer Nine West Holdings filed for bankruptcy last Friday, agreeing to terms with Juicy Couture owner Authentic Brands Group to sell its Nine West and Bandolino businesses.

    In its Chapter 11 filing last week it was revealed that the company has more than US$1 billion in outstanding debt, but the business will continue to trade during its bankruptcy thanks to a fresh $300 million loan.

    The company said selling its Nine West and Bandolino footwear and handbag brands will allow them to focus on more profitable parts of its business, including Anne Klein and One Jeanswear Group.

    Ralph Schipani, Nine West CEO, said that the restructuring will help the company reduce debt and increase growth by allowing it to focus on its stronger brands.

    “This is the right step to address our two divergent business profiles,” he said. “We will retain our strong, profitable and growing apparel, jewelry, and jeanswear businesses and continue to operate them under a new capital structure so that we can leverage their existing strengths to drive even greater growth.”

    Schipani added that once the company has completed the reorganisation process it will have meaningfully reduced debt and interest costs and be well positioned for the future

  • Honestbee aims for national expansion in the Philippines

    Honestbee aims for national expansion in the Philippines

    After launching last year, online grocery- and food-delivery service Honestbee Philippines has set a goal of national expansion.

    Set up in Singapore in 2014, the concept soon spread to such neighbouring countries as Malaysia, Taiwan, Indonesia, Thailand, Hong Kong and Japan.

    In the Philippines, meanwhile, the Honestbee team has grown from five members to 150 “and counting”, says country manager Crystal Lee-Gonzalez. “We have about 100 grocery partners and nearly 300 food partners on the platform.”

    Services have expanded to include Metro Manila areas like Antipolo, Cainta, Malabon, Malolos Bulacan, Marikina, Meycauayan, Novaliches and Valenzuela. It has also launched in Metro Cebu, with other locations such as Camanava under consideration.

    “Right now, we have our eyes on highly populated urban areas with relatively difficult traffic conditions, such as Dasmariñas, Imus and Lipa,” says Lee-Gonzalez.

    Aside from online grocery shopping, a Wet Market Concierge Service has been added. Consumers can choose and buy the best produce and freshest seafood from the Alabang Wet Market, Cubao Farmer’s Market and the Pasay Wet Market.

    Honestbee has also launched concierge services for laundry pick-up and delivery (including dry-cleaning), and will soon offer deliveries from restaurants.

  • Longchamp expands with fourth store in the Philippines

    Longchamp expands with fourth store in the Philippines

    French handbag brand Longchamp Philippines has opened its fourth boutique, in Rustan’s Makati.

    Inspired by the brand’s Paris flagship along rue Saint-Honore, the new 65sqm store is  decorated with modern interiors – lots of wood, leather and fabric, and rich textures in order  to highlight the collections.

    “We are honored to welcome Longchamp into a bigger and better space at Rustan’s Makati. As a brand beloved not only by the Filipino shoppers but by the entire global community, Longchamp further brings prestige and is truly a great part of the Rustan’s portfolio of distinguished retail partners,” said Rustan’s president Donnie Tantoco.

    The store is highlighted by Longchamp’s Spring/Summer collection featuring African-inspired patterns, prints and colors, as well as the signature Mademoiselle handbag, the classic Le Pliage tote, and other leather goods.

  • Billabong’s last day on the Exchange

    Billabong’s last day on the Exchange

    Monday will be Billabong International’s last day of trading on the ASX after the Federal Court approved Quiksilver parent Boardriders Inc’s scheme of arrangement to acquire all of the issued shares in the company.

    The surf wear business will suspend from quotation and the close of trading on April 9, notifying the market that the $1.05 per share Boardriders offer was legally effective on Monday morning.

    Billabong shareholders who hold shares at the record date for the scheme (16 April) are due to receive payment under the scheme on 24 April.

    The Boardriders deal passed its major hurdle late last month when shareholders voted in favour of the scheme, despite a last-minute change to the deal that saw the price increase by 5 cents per share.

    85.87 per cent of shareholders voted in favour of the deal, passing the 75 per cent needed for the acquisition to proceed.

    Not all shareholders were happy with the outcome, with a cloud dropping over the deal around the price in the lead up to the shareholder vote, but in the end Billabong chairman Ian Pollard, a staunch advocate of the proposal, said the business would be left in “good hands”.

    “The outcome of today is that we will see the creation of one of the world’s strongest action sports companies,” Pollard said of the deal late last month.

    “I believe the brand will be in good hands following today’s vote.”