Author: Mei Ling Tan

  • Record demand for New Zealand avocados in Korea

    Record demand for New Zealand avocados in Korea

    The death of Thailand’s long-serving monarch may be affecting the buying behaviours of Thai consumers but export group leader AVOCO says any shortfall of New Zealand fruit sold will be more than made up in AVOCO’s other markets.

    Thailand is in official mourning following the death of King Bhumjbol Adulyadej on October 13. Popular tourism events have been cancelled and entertainment has been banned for 30 days as Thai people closely observe this period as a sign of respect to the 88-year-old monarch who ruled for seven decades. With fewer people dining out and industries temporarily shutting down, export activity to Thailand has slowed, says AVOCO and AVANZA’s market manager for Thailand, Carwyn Williams.

    “Sales have definitely changed and we are keeping a close eye on what impact this event will continue to have on avocado export volumes to Thailand,” says Mr Williams. “Correspondence has been difficult as business takes a back seat for Thai people during this time. This illustrates the importance of having a diverse range of export markets and the silver lining for us is that we can direct more fruit to our strong performing Korean market.”

    Shipments of New Zealand avocados to South Korea have reached an industry high with 209,000 trays planned for export this season. Worth about $6 million to the total industry, it is three times the volume exported last year.

    The greater volume reflects the industry’s larger national crop in 2016-17 but more importantly the work AVOCO has put in, under its AVANZA brand name, to promote New Zealand avocados and drive consumption in Asia.

    After a short crop of 2.5 million trays last season, about 5.1 million trays will be exported in 2016-17 – exceeding the previous record of 4.5 million trays two years ago.

    AVOCO will handle the bulk of New Zealand’s crop and this season will export about 3.1 million trays, with 83% destined for Australia. The remaining 17% will be sent to various Asian markets, including Japan, Thailand, Singapore, India and Korea and marketed under the AVANZA brand.

    AVANZA is responsible for 85% of all NZ exports to Korea this season, shipping more than 7000 trays a week over a 25-week supply window. Compare that to last year when AVANZA’s total contribution was just over 65,000 trays.

    Changing diets and promotion of avocados as a healthy food option means the superfood is in demand more than ever in Korea, which has a population of 50 million people. Korean imports of avocados between January and August this year from all origins, including Mexico and the US, was 347,000 trays – an 83% increase on avocado imports during the same eight month period in 2015.

    It’s likely New Zealand avocados will make up about half of all avocado imports this year to Korea where AVANZA market manager Martin Napper says retail and wholesale buyers can’t get enough of the fruit.

    “Korea has been a rapidly growing market for avocados. Two years ago, New Zealand shipped close to 72,000 trays to Korea – anymore and the market could tip over very quickly. But this year, we’ve received unprecedented interest. Avocados have just hit a nerve.”

    Korea, unlike other Asian markets, prefers large size fruit, which gives AVOCO a valuable supply avenue outside Australia for fruit above a certain size profile. The larger size premium fruit (16/18/20/24ct) is retailing for NZ$4 per piece this season which Mr Napper considers to be a “reasonable price point”, given the nature of the product and the inclusion of duties.

    New Zealand’s Free Trade Agreement ratified with Korea in September last year saw the 30% tariff on New Zealand avocados drop to 24% at January 1. The tariff drops 3% annually until it is eliminated in 2024. Mr Napper says that while the duty is still a hindrance to AVANZA, currently accounting for up to US$10 for every bulk carton shipped to Korea, demand for avocados continues unabated.

    “There’s recognition that healthy food items command a premium price and consumers are prepared to pay that.”

    While other New Zealand exporters have shipped fruit to Korea in small volumes in recent years, AVANZA has led the way in developing the market, partnering with similarly health-focussed brands at retail events designed to raise awareness about the health benefits and versatility of New Zealand avocados. This year, they’ve partnered with Korea’s second largest dairy company, Maeil Dairies, to cross-promote smoothies using avocados and soya milk. By the season’s end, Koreans will have taken part in more than 1000 in-store demonstrations promoting AVANZA avocados since 2014.

    AVANZA has also collaborated in the market with the Avocado Industry Council which has helped to promote New Zealand avocados on a website designed specifically for a Korean audience. The NZAIC Korean website offers recipe ideas and fruit handling information to inspire and educate the Korean consumer. It has also engaged Korean celebrity chef Hong Shin Ae to front tasting events and meal demonstrations using avocados.

    “The AIC has also undertaken social media research to better understand the buyer behaviours of consumers throughout Asia. That information is fed back to us to tailor our own marketing strategies to reach our targeted consumer, which in Korea is a woman, aged 20-45. She values health and beauty and makes all the household buying decisions.”

    Additionally, AVANZA has made efforts to educate retailers handling the fruit. Technical consultants Colin Partridge and Jerome Hardy have visited Korean retailers to instruct them on techniques to ripen fruit correctly which have been critical to boosting sales. Supermarkets have been encouraged to put ripe, ready-to-eat fruit on display alongside hard, green fruit – a strategy that can result in a 300% increase in sales because people buy more often and consume the day of purchase.

    “Displaying ripe fruit is a step forward by retailers who would never have done that even two years ago due to perceived wastage. But they recognise now that avocado is an important retail category for them and any wastage will be more than offset by increased sales,” says Mr Napper.

    “It’s one of the experiences we’ve taken out of our market presence in Japan where New Zealand avocados are more established. We’ve noticed the difference these strategies have but timing is everything and Korean retailers are recognising now that avocados are a growth category for them and they’re worth the investment.”

    Nearly 800 avocado growers across Northland and the Bay of Plenty supply AVOCO. Harvesting got underway in the Far North in late-August and will continue until February.

  • Qlik and Esri Singapore join forces to redefine visual analytics

    Qlik and Esri Singapore join forces to redefine visual analytics

    Qlik, a leader in visual analytics, today announced its technology partnership with Esri Singapore, the country’s leading Geographic Information System (GIS) technology provider.

    The collaboration will see Esri Singapore and Qlik working together to educate industries on the benefits of synergising geographic and spatial analytics.

    Smart mapping: making intelligent decisions with geographic information

    Esri’s ArcGIS Online is a collaborative, cloud-based technology platform that allows users to easily create, share and access content rich maps, applications and data. The technology collects location information contained within an organisation’s data and translates static data into useful, intelligent maps. Different locations have unique characteristics, and organisations need to identify, qualify and understand the connections between people, places and events. When mapping analytics is combined with a powerful visual analytics platform, organisations can add a new dimension to the practice of analysing information by translating complex datasets into the universal language of smart maps.

    Additionally, by integrating location information with data in real-time, businesses can unearth relationships, patterns and trends that would otherwise remain hidden. Esri’s ArcGIS Online maps are compatible with both QlikView and Qlik Sense. The Qlik Sense extension is available on Qlik Branch – a collaborative workspace and open exchange that provides customers, developers and partners simplified access to the open and powerful APIs of Qlik solutions. “More than 80 per cent of our business data is location related. From understanding your customer information and their behaviours to managing chronic illness, pandemic patterns, and even business impact due to accessibility of transport networks – location essentially links different sets of business information together to provide executives with better informed decision making.

    Through our partnership with Qlik, we aim to help organisations understand the value of letting users see their data in new and provoking ways, allowing them to develop actionable plans to address real-world challenges, said Thomas Pramotedham, Chief Executive Officer, Esri Singapore. “From retail sales performance to urban planning, being able to seamlessly merge intelligent mapping with visual analytics is critical to smart, data-driven decision-making. Qlik is proud to partner with Esri Singapore to promote the benefits of combining mapping technology and visual analytics for organisations to drive better decision making. We look forward to pursuing more innovative projects together in the future,” said CK Tan, Product Marketing, Qlik Asia Pacific.

  • Chinese firm plans to process re-fresh cod products for Shanghai retail

    Chinese firm plans to process re-fresh cod products for Shanghai retail

    Beiyang Jiamei Seafood, a Chinese processor switching its business from exports to imports, plans to expand into re-fresh products for the domestic market.

    The company, which is based in Qingdao, hopes to start processing re-fresh, packaged cod products for retail in Shanghai early next year, said Peng Song, its general manager.

    “We have in mind selling re-fresh cod and redfish. I think cod, both Atlantic and Pacific, can be very big in the Chinese market,” he told.

    If this model works, it could then be applied in other Chinese cities, he said. “I think we would be the first company in China to do this,” he said, during the China Fisheries & Seafood Expo.

    The company is also starting to sell frozen cod products into Chinese retail, wholesale and foodservice.

    “For the big, longline Pacific cod, we cut it into steaks. For the Atlantic cod, we make loins, portions and J-cuts,” he said. “I do think this item will boom in China, in a very short time.”

    Chinese in coastal cites do eat Pacific cod, he said, as the same species that is caught by Russians and American vessels is also in Chinese waters.

    But, the species is not sold as “cod” and consumers are unfamiliar. “The catching is inconsistent, so people do not like to promote it. The species may not be new, but to name it Pacific cod, Atlantic cod, that is new,” he said.

    The company is also putting the Marine Stewardship Council (MSC) logo on its cod retail bags.

    “We now have most of our products MSC approved. I think that is the future,” said Song.

    “The MSC is also fully traceable, from catch-to-plate. That is a powerful message for the Chinese consumer, who is worried about food safety,” he said.

    Promoting the traceability angle of the MSC logo is the best way to expand in the China market, he said, due to the concerns over food safety in China.

    Shift to domestic sales

    Beiyang Jiamei now generates around $35 million from domestic sales, as well as the same amount from re-processing and exporting.

    For the re-processing business, cod, haddock and arrowtooth flounder are the main species, he said.

    The company only started doing domestic sales in 2011. Beiyang Jiamei is selling into wholesale, into retail and foodservice, and also via online stores on JD.com and Tmall.

    Beiyang Jiamei’s main brand is “Sea Mix”, but it also has another for families, “Dinosaurs”. Also, the company is launching a high-end brand, “Prime Catch”, for crab and other more expensive items.

    A big focus of the domestic business, including e-commerce, is coldwater shrimp. Beiyang Jiamei imports around 5,000 metric tons of coldwater shrimp a year.

    Due to the quota cuts for coldwater shrimp in Canada, the company is now importing more vannamei from Ecuador and also red shrimp from Argentina.

    “We use coldwater shrimp to open the door to the supermarkets. Then, we try and introduce our other products to them. Coldwater shrimp will remain the most important item to us,” he said.

    “Needless to say, the high prices of coldwater shrimp mean vannamei has taken a share of the market,” said Song.

    “The price is RMB 91.50 ($13.53) per kilogram. This is the same price as L1 [Argentine shrimp] or 30/40 from Ecuador,” he said.

    “In China, if you entertain a guest, you want the bigger size to create a good impression”, meaning the vannamei and Argentina shrimp has a strong appeal, he said.

  • Russian chocolate, beer and baby food companies aim to conquer Asia

    Russian chocolate, beer and baby food companies aim to conquer Asia

    Every time Chinese President Xi Jinping visits Russia, he asks for some Russian ice cream. As a result of this craving, Russian President Vladimir Putin presented a whole box of ice cream to his Chinese counterpart at the G20 summit.

    Chinese tourists share their leader’s love for Russian ice cream so much that there are rumors that China is planning to build its own Russian ice cream factory. Consumers from across Asia are increasingly buying Russian food products thanks to a recent growth in exports from Russia.

    Chocolate

    Alyonka, Babaevsky and Rossyia chocolate bars, which are popular among tourists, are now being exported to Asia.

    “Alyonka is the most popular brand of chocolate that is being sold in China, but Babaevsky and Vdohnovenie chocolate bars are also becoming popular,” says Denis Usalev, marketing manager of Uniconf, which owns all three brands, and is the largest confectionery holding in Eastern Europe.

    He adds that sales of Alyonka grew six-fold year-over-year in China in 2015 and the company expects to see even more growth in 2016. Chinese consumers can buy Russian chocolate through ecommerce platforms as well as in local shops.

    Russian companies are also looking beyond China, and are obtaining Halal certification to compete in Muslim countries in Asia.

    Waffles and biscuits

    The Russian confectionary industry is developing new products specifically for the Asian market to cater to local tastes.

    “Korovka waffles with milk and chocolate fillings is our main driver of sales in China,” says Usalev. “Also around 50 per cent of Alenka biscuits are exported to China.”

    The Jubilee sugar cookies brand was launched in early 1913 and gradually became very popular in Russia. In 2007, Mondelēz International Inc acquired the brand and renamed it to belVita Breakfast. In 2015 belVita Breakfast biscuits were introduced in China and Indonesia . The company has become a global breakfast icon, with sales growing at about 20 per cent annually over the last few years.

    Healthy snack bars

    The organic food market segment has been growing rapidly for years. In 2015, Take a Bite was launched in Hong Kong, China and Singapore. The Russian company relied almost exclusively on retail sales in local super markets, but today buyers can purchase Take a Bite from the TMALL online store.

    Another Russian healthy food brand ECO botanica, which is owned by Uniconf, is also looking to tap into the Asian market.

    “Sales in China grew tenfold in the first nine months of this years,” says Usalev. Next month we will launch the ECO Botanica store on the Alibaba platform.”

    Baby food 

    The leader in the baby food market in Russia, Frutonyanya has also entered the Chinese food market.  “We’ve already received two 40-feet containers of Frutonyanya products and are now waiting for the third one,” says Artem Zhdanov, co-founder and marketing director of UChina, which is helping the Russian baby food company enter the Chinese market.

    “The first consignment went to our Chinese partners, distributers, trade platforms and a food exhibition to enhance brand recognition and to promote the brand name.”

    The company has more than 200 products including fruit drinks, jellies, desserts, fruit puree, milk and milkshakes. It will launch a separate line for pregnant women and breastfeeding mothers.

    Beer

    Baltika, a favorite of former U.S. Ambassador to Russia Michael McFaul, became the first Russian beer to be exported to Asia. It is now available in Vietnam and Malaysia.

    The Russian beer brewer, Ochakovo established licensed production in Japan in 2016. Since July 2016, the company has been supplying three types of canned beer. Ochakovo has also launched beer exports to China.

  • Swedish retail giant H&M opens 18th Philippines Store in Centrio

    Swedish retail giant H&M opens 18th Philippines Store in Centrio

    Swedish retail giant H&M Hennes and Mauritz, Inc. has opened its 18th store in the Philippines at Ayala Centrio Mall in Cagayan de Oro City.

    H&M Country Manager for South East Asia Fredrik Famm leads the countdown for the ribbon cutting of their Centrio Store

    H&M Country Manager for South East Asia Fredrik Famm leads the countdown for the ribbon cutting of their Centrio Store

    Over a thousand excited shoppers queued as early as the day before to be the first to see only its second store in Mindanao after Davao.

    The crowd lines up to get a glimpse of the new store

    The crowd lines up to get a glimpse of the new store

    H&M Cagayan de Oro has more or less 1,500 square meters of store space and opens regularly from 10am-9pm.

    It carries a full assortment of H&M products including ladies, men’s, kids, shoes, accessories and lingerie, and also has complete sports, denim and underwear departments for both men and ladies.

    Ed Montalvan and other media are given a quick tour of the store prior to its 27 Oct opening by AList Dir Cybill Guynn (RMB, NPN)

    Ed Montalvan and other media are given a quick tour of the store prior to its 27 Oct opening by AList Dir Cybill Guynn (RMB, NPN)

    Alert environment-conscious shoppers will find an array of Conscious and sustainably-produced products, and will be delighted to avail of the option to donate used clothes for a discount voucher they can use for their next purchase under H& M’s Garment Collecting Program..

    Fredrik Famm, H&M Country Manager for South East Asia, sees a lot of potential in his assigned region, especially the Philippines.

    Fredrik Famm, H& M Country Manager for South East Asia, fields queries from the media with Danreb Mejia, H&M Head for Communications & Press

    Fredrik Famm, H& M Country Manager for South East Asia, fields queries from the media with Danreb Mejia, H&M Head for Communications & Press

    “By the end of the year we will have around 20 stores in the Philippines,” Famm said an exclusive media interview prior to the 27 October Centrio store opening. “We have big plans for the coming years given the country’s growing population, growing middle class, growing disposable income, and growing fashion interest.”

    “We’ve been in the Philippines for exactly two years since October 2014,” he said. “It’s been an amazing journey, we’ve been very well received, so we now have 18 stores in the country, it’s been a very quick expansion, and Filipino customers have embraced us in an amazing way.”

    The country’s robust economy has obviously been the driver for the store’s fast expansion.

    “We see a lot of potential in the Philippines, there is a lot of fashion interest, we see that segment is growing very quickly, and we see we have something to offer that is not yet fully present in the market,” Famm said. “We offer fashion, quality and price, and our products are made in a sustainable way. We think we can manage this mix better than most of our competitors.”

    H&M Centrio offers the same fashion at the same price you find in H&M stores all over the world

    H&M Centrio offers the same fashion at the same price you find in H&M stores all over the world

    H&M has sold out collections and there have been long queues whenever they open a new store. Apparently, fashion conscious Pinoys who’ve been abroad have been delighted to find the same merchandise at the same prices in H&M’s Philippine stores.

    “The fashion you see in Cagayan de Oro is the same that you can see in London, Paris, New York,” Famm stressed. We believe fashion is global and everything travels fast these days via internet and social media. We want customers to have the same experience when they enter our store in Cagayan de Oro as what they experience when they enter a store in Europe or US.”

    Thus, the chain has experienced sold out collections and long lines whenever they have opened a new store in the Philippines.

    Centro Mall Manager Natalie Mae Crisostomo (left) with Veronika Spanikova , H&M Construction Manager for South East Asia & Joy Tan, Construction Project Manager for H&M Philippines (photo by Mike Banos, NPN)

    Centro Mall Manager Natalie Mae Crisostomo (left) with Veronika Spanikova , H&M Construction Manager for South East Asia & Joy Tan, Construction Project Manager for H&M Philippines.

    “We want Cagayan de Oro customers to be able to find the same fashion in bigger cities in Europe and the US. We have the same collections everywhere and we build our stores the same way,” he added.

    Providing fashion for every age group at affordable prices has endeared the store to fashion conscious Pinoys eager to make their own individual fashion statements.

    “We believe customers are looking for the same fashion all over the world. Looking at the diversity that we have, everyone must be able to dress their own personality,” Famm said.

    “Every day you have new fashion arriving in the store, and that’s what makes us extremely competitive.  We want customers to find something new every time they visit us so customers should be able to come back every week and find something interesting.”

    Pinoy shoppers who’ve shopped in H&M stores all over the world will be further delighted to know they’re paying the same prices for the same merchandise they’ve been buying aboard.

    Souvenir shot with Danreb Mejia, H&M Head for Communications & Press

    Souvenir shot with Danreb Mejia, H&M Head for Communications & Press

    “We aim to have the same prices all over the world except for local differences due to customs duties, taxes, logistics, or exchange rates, but more or less we have the same price levels especially within the Philippines,” Famm assures.

  • Guardian to open 30 new stores next year

    Guardian to open 30 new stores next year

    Guardian Health and Beauty (Guardian Malaysia) plans to open between 25 and 30 new stores next year as it embarks on an aggressive expansion plan to further strengthen its position in the domestic health and beauty retail market.

    Chief Executive Officer Peter J Dove said besides the new stores opening, the company would also refurbish 70 stores, as well as, close 15 existing stores which are less performing.

    At present, Guardian Malaysia has 430 outlets nationwide and commands a 30 per cent market share in the health and beauty segment.

    “Domestically, the current retail market is tough and demand is soft, so we have conducted a research and come out with a new concept, which is aligning products with shoppers’ demand, and then see the customers’ response,” Dove told Bernama after launching Guardian’s concept store in Kuala Lumpur City Centre Sunday.

    The retailers in the pharmacy and personal care sub-sector are expecting to record an 11.4 per cent growth in the third quarter of 2016.

    Guardian Malaysia also plans to implement the same concept store idea for 10 out of its 40 top stores nationwide.

    “We will also introduce and aggressively go into e-commerce next year to reach more customers,” he said, but declined to disclose the investment allocation to develop the new e-commerce platform and new concept stores.

    Meanwhile, the new concept store incorporates shopper-friendly features including a “Make Me Up” corner, which focuses on addressing the needs of shoppers, highlight the latest cosmetics products and trend, as well as, offer a semi-private area for product trials.

    Guardian Malaysia has also expanded its range of new international and local brands, as well as, spearhead the first modern trade pharmacy initiative with the listing of traditional Chinese herbal health products.

  • With close to 55%, Japan has highest mobile commerce transactions

    With close to 55%, Japan has highest mobile commerce transactions

    Mobile commerce conversion rates are highest in Japan, the U.K and South Korea for Q2 2016 states the State of Mobile Commerce Report released by performance marketing technology company, Criteo. The company claims to have studied 1.7 billion transactions across desktop and mobile sites worth $720 billion in annual sales, covering over 3,300 online retail businesses for this report.

    Global numbers

    • Mobile Vs Desktop: With close to 55% of its retail commerce transactions done through mobile phones, Japan tops the list of countries in the world with the highest mobile retail commerce transactions for Q2 2016 followed by United Kingdom and South Korea with a little over 50% and 48% of its retail commerce transactions, respectively.
    • Smartphone Vs Tablet: For the first time, smartphones have superseded tablets delivering majority of the mobile commerce transactions. South Korea recorded over 95% of its mobile retail commerce transactions were done through smartphones while Japan and Brazil recorded close to 90% and over 80% of its mobile retail ecommerce transactions through smartphones, respectively.
    • Apps Vs Mobile Web: According to the report, apps convert 3x more than mobile website in Q2 2016. Globally, 54% of the transactions were driven through mobile apps while 46% of the transactions were driven by mobile web in Q2 2016.
    • According to the report, new app users are twice as likely to return within 30 days vs. mobile web users.
    • Average order value higher on apps vs mobile web: $127 seems to be the average order value on apps compared to $91 and $100 on mobile web and desktops respectively.
    • Apps’ conversion rates highest: The conversion rate for transactions is highest on mobile apps (3x) followed by desktop (2x) while mobile web is the lowest.
    • Mobile-friendly websites aid higher transactions: According to the report, countries with mobile-friendly websites seem to have the greatest share of mobile transactions. With close to 90% mobile-friendly websites, Japan has over 50% mobile transactions followed by U.K with little over 85% mobile-friendly websites and nearly 50% mobile transactions. In the third place, with over 95% mobile-friendly websites, South Korea has close to 50% mobile transactions.
    • Leading retailers vs Emerging retailers: The report also notes that leading retailers that succeed retaining users and attracting views drive 39% more mobile web conversions more than emerging retailers. The report defines leading retailers as mobile app that attract more products browsed per user than lower tiers while emerging retailers are mobile-commerce enabled apps that are accessible via at least one operating system.

    U.S Market

    • In Q2 2016, Android has a market share of 68% superseding iOS (31%) although iOS continues to generate the maximum number of mobile commerce transactions done on smartphones with 14.6% compared to Android devices (8.8%).
    • In the same quarter, 70% of mobile commerce transactions were done on smartphones compared while the remaining was done on tablets.
    • Contributing over 40% to mobile commerce transactions in the U.S, fashion and luxury retail is the category with the highest number of transactions in the quarter followed by Mass Merchants (close to 40%) and Health & Beauty (30%).
  • Customised price plans for electricity in the pipeline

    Customised price plans for electricity in the pipeline

    Consumers can look forward to shopping for electricity the way they choose a phone plan. Electricity retailers are preparing a buffet of options for consumers, as the Energy Market Authority (EMA) plans to fully open up the electricity retail market to competition in the second half of 2018.

    For the eco-conscious, there will be plans that guarantee a portion of energy consumed will be linked to renewable energy, such as solar power. And those who work in the day could sign up for options that allow them to take advantage of lower electricity tariffs at night.

    Electricity is cheaper at night as there is lower demand for it.

    Those who are home all day could in turn benefit from schemes that offer varying tariffs for different periods of the day, allowing them to choose to run home appliances when electricity prices are lower.

    There will even be short-term trial packages to entice consumers who are resistant to change.

    “In the initial stage, many consumers will be sceptical about switching for various reasons, like reliability, security and so on,” said electricity retailer iSwitch.

    “iSwitch is planning to roll out price plans, such as short-term trial packages, to increase their confidence in switching,” it said.

    These are just some of the customised price plans that small energy users, such as households and small businesses, could benefit from.

    Currently, only 33,000 commercial and industrial consumers with an average monthly electricity consumption of at least 2MWh – which amounts to a monthly electricity bill of about $450 – are taking advantage of this flexibility. But the remaining 1.3 million consumers, mainly households, will get to benefit with the change, EMA said.

    During this year’s Singapore International Energy Week, which starts today, participants are expected to discuss issues such as green energy and the implications of low energy prices.

    There were just seven electricity retailers in 2013. This has increased to 20, EMA told The Straits Times.

    Industry players say market liberalisation will benefit consumers.

    “Not only will it lead to better value and services (for customers), but it also gives them the opportunity to achieve their other objectives, such as environmental protection in purchasing green energy,” said a spokesman for retailer PacificLight.

    Customers may also enjoy lower tariffs.

    Mr Vijay Sirse, chief executive of Red Dot Power, said: “It is expected that every household will potentially save anything from 10 per cent to 20 per cent of its monthly electricity bill.”

    Associate Professor of Marketing (Education) Seshan Ramaswami, from the Singapore Management University, noted that while it is difficult to say whether prices will definitely go down, customers could benefit in other ways.

    For instance, retailers could try to differentiate themselves by offering bundled or value-added services – such as installing smart home systems or giving discounts on energy-saving appliances.

    Housewife Mastzainah Jalil, 45, likes the idea of being able to time the use of her appliances to when electricity tariffs are the lowest.

    Assistant manager Daniel Govindan, 28, prefers a price plan which incorporates renewable energy and a smart system that sends alerts when energy-intensive appliances are in use when electricity tariffs are high.

    He said: “Renewable energy is the way to go. I think clean air is a public good. So less fossil fuels, more clean air.”

  • How Asia-Pacific is driving global online retail

    How Asia-Pacific is driving global online retail

    The world’s largest and most populous continent, Asia is made up of 48 countries and spans 44,579,000 square kilometres. With a widely diverse population of 5.096 billion people, the continent’s rich historical background offers a wealth of opportunities to explore, from the untouched steppes of Central Asia to the bustling economic centres of China and Japan. Iconic sights such as the Taj Mahal and the Temples of Angkor Wat may draw tourists from around the world, but strong economic growth and up-and-coming markets are providing new footholds for businesses and investors alike.

    The key e-commerce markets in the Asia region are China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Thailand and Vietnam. Together, these countries represent 86 percent of all e-commerce turnover in the Asia Pacific region, a figure which rises to 90 percent when Oceanic countries such as Australia and New Zealand are excluded.

    E-commerce in Asia is flourishing – with $770 billion in transactions annually, the Asia-Pacific region leads the world. An expanding middle class, growing Internet penetration and improving infrastructure means the region will continue to drive global online retail over the next five years.

    Access to financial services is a key stimulus for e-commerce. A lack of banking infrastructure in many countries in the region is exacerbated by barriers caused by geographical and physical access to banking services. Increased Internet penetration will aid in removing these barriers, but with some areas having an account penetration of as low as 2 percent, many countries will continue to rely on cash as the main method of payment for some time to come.

    While, on average, 51 percent of the region’s population has access to an account with a financial institution, the extremely low income level of a significant proportion of the population results in a high overall percentage of unbanked people. In spite of its growing middle class, China’s traditional rural economy and vast territory results in the country accounting for more than 12 percent of the world’s unbanked population.

    The expanding middle class is making a significant contribution to the growth of e-commerce across the Asia region. This group is expected to reach 1.7 billion by the year 2020, with China, India and Indonesia experiencing the greatest growth. With the increase in the number of options that e-commerce brings, consumers are also showing marked personal preferences. This, in turn, is leading to increased competition, with traditional retailers moving to having an online presence (either individually, or by using an online marketplace), and local businesses experiencing pressure from regional and global brands which want a share of the growing sector’s profits. Again, China is a leading force in both the regional and global economy.

    Technology, naturally, is a major factor in changing economic patterns, with internet penetration playing a significant role. Notably, in spite of having the highest B2C e-commerce sales of any region in 2014, Asia has the lowest penetration of all regions globally (although Japan, Singapore and South Korea fall into the global top ten). As infrastructure becomes more ubiquitous, e-commerce will continue to experience high growth as a result; countries with a low penetration rate, such as India, with only 18 percent, are expected to drive future growth.

    The young are traditionally the first to embrace new methods of doing anything, and it is no different in Asia. Millennials are the most active group online, and use social media as their preferred form of communication – Facebook has more than 270 million active daily users in Asia alone. This familiarity with the online environment results in a willingness to embrace cashless payment methods, and this group exhibits different patterns of consumer behaviour to other demographics.

    The use of online payments varies throughout the region according to how developed the local market is. The more mature the market, the more likely it is that consumers in the country will use cards in order to pay for online purchases: for instance, in Japan and South Korea, 63 percent and 83 percent of online purchases respectively are paid by card. In contrast, emerging markets such as India and Malaysia continue to prefer cash based payment methods.

    In China, E-wallets are the most popular form of payment online, being used for 48 percent of transactions. Whereas, in Indonesia, e-wallets and other forms of payment are the least preferred methods, making up 5 percent and 3 percent of transactions respectively. There, bank transfer is used in 39 percent of e-commerce transactions, with card-based purchases accounting for 29 percent.

    The trend, though, we are seeing overall is that cash based payments are increasingly being displaced by electronic payment methods throughout the region.

  • Tax free shopping spend drops in Asia and Europe

    Tax free shopping spend drops in Asia and Europe

    Tax free shopping sales in Asia fell -7% year-on-year in September, compared to declines of -13% in August, according to Global Blue. The number of transactions dropped -3%, while average spend was also down -4% over the same period. Global Blue said Singapore, Japan and South Korea all saw declining tax free sales for the first time in three years.

    In Europe, tax free shopping declined -5% year-on-year during September, compared to -3% in August.

    European transactions were down -10%, but average spend was up +5% year-on-year.

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    Asian countries

    Global Blue said the increase in arrivals by middle-class Chinese travellers supported growth in tax free sales and the number of regional transactions, but was not enough to offset the decline in spend in Singapore, Japan and South Korea.

    Both Japan and South Korea saw a -9% dip in sales, while in Singapore sales fell -7%.

    The positive momentum seen earlier in the year has now gone, Global Blue said, reflected by the deep drop in average spend in Japan of -30% year, and the -13% fall in South Korea.

    In these two countries, the rise in arrivals was offset by the decline in average spend as a result of the strengthening currency in both countries. In September, the Japanese yen was +21% and the Korean won was +10% against the Chinese yuan, Global Blue noted.

    A shift in the Chinese traveller profile towards value seekers and experiential Free Independent Travellers is becoming the “new normal” across the region, the retail intelligence company said, which also had a negative impact on sales.

    Global Blue said it was witnessing a change in shopper profile in Japan’s department stores, as Millennials and Free Independent Travellers look beyond the country’s department stores and head to more niche or independent fashion and luxury retailers outside the Global Blue merchant network.

    With increasing numbers of less affluent Chinese arriving in Singapore from second- and third-tier cities, the country’s duty free retailers have been slow to offer a more diverse retail mix, Global Blue said.

    Chinese travellers are using Singapore as a departure point for cheaper shopping over the border in Malaysia.

    The number of travellers entering Singapore by land is rising (up +55% according to the latest Singapore Tourism Board figures reported in Jing Daily). Some of these tourists are on overland tours and therefore take in cheaper markets as well as Singapore’s high-end malls, unlike the higher-spending visitors who arrive by air.

    Singapore is also facing a challenge this quarter due to health concerns over the Zika virus outbreak, which is reducing visitor numbers, Global Blue noted.

    Chinese shopping across South Korea and Singapore saw tax free sales declines of -15% this month.

    While the tough comparison with 2015’s MERS-hit summer period has ended in South Korea, the Chinese are not returning in any great numbers due to the political tensions between the two countries, Global Blue noted.

    Hong Kongese tax free sales in South Korea and Singapore significantly declined in September (-77% and -98% respectively). While the local currency is strong, the legal context for the largely daigou traders is negatively impacting on sales, according to the company.

    Indonesians and Thais are now making up for the tax free spend at both destinations. In Singapore, Indonesian tax free sales are up +7% year-on-year, fuelled by positive currency exchange rates. In South Korea, Thais contributed to a massive sales spike of +87% year-on-year. Singaporean sales were also up +17% in September, a result of high net worth individuals who are regular shoppers in the region.

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    European countries

    The tax free shopping decline in Europe is a slight improvement compared to the first half of the year, the company said, although countries hit by terrorism last year saw a reduction in sales.

    France and Germany continued to feel the effects of the downturn in visitors from Asia, with tax free sales down -23% and -22% respectively in September.

    The most serious decline in spending in France came from the Chinese, at -40%, while in Germany, Chinese spending was down -26%.

    Spain and southern European countries continued to outperform the continental Europe average of duty free sales, Global Blue said. Spain saw an increase in tax free sales of +1% compared to last September, while Greece increased total sales by +18%.

    The UK benefited from the fall in the pound and currently remains the best value luxury destination for duty free shoppers. The pound is now around -14% down on the euro since the Brexit vote, and almost -20% against the US dollar, Global Blue said.

    However, this situation is unlikely to last beyond next spring, the company noted, as most luxury goods are imported into the UK. From next season price increases on all imported goods will inevitably lead to higher prices in UK stores.

    The UK also benefited from the end of Ramadan and the annual back to school period for Chinese students, characterised by visiting families’ gift spending.

    The Chinese are the most valuable nation of shoppers for UK retailers, and they increased their spending by +25% during September.

    Saudi Arabia, Qatar, the UAE and Kuwait contributed to a +8% uplift in European sales in September.

    Cutbacks by the Saudi government, where well over half the population are state-employed, will put pressure on Saudi citizens’ outbound travel plans and spending in the medium term, Global Blue noted.

    Morocco posted a +28% rise in total sales in Q3 year-on-year, as shoppers avoided destinations that have suffered terrorist attacks. Cyprus saw a +11% uptick during the same period; Global Blue attributed this to an increase in Russian shoppers.

  • Shinsegae Group to Run COEX Mall

    Shinsegae Group to Run COEX Mall

    Shinsegae Property, a unit of South Korea’s conglomerate Shinsegae Group, has solely bid and likely won the 10-year operation right over Convention & Exhibition Mall (COEX Mall), the largest underground shopping center in Asia, according to the industry and Korea International Trade Association (KITA).

    Hyundai Department Store Co., which had been regarded as a strong candidate, gave up entering the bid. Another potential candidate Aekyung Co. also was absent. Shinsegae Property would likely be consigned to run the shopping mall.

    The company would operate COEX Mall consisting of 247 stores on a site of 48,359 square meters and Cultmall composed of 80 stores on a site of 10,579 square meters over the next 10 years.

    The mall with convention and exhibition is close to the Hyundai Global Business Center whose construction will be completed in 2021, making the area a promising tourist destination.

    Shinsegae has so far made efforts to target commercial areas in Gangnam, southern Seoul. It remodeled the Gangnam branch of Shinsegae Department Store earlier this year and bought an additional stake in Seoul Express Bus Terminal last month to set a foundation to establish a Shinsegae Town by combining the current Shinsegae Department Store, the Central City shopping district, and others to be built in the block.

    It is also ready to open Starfield Hana, which would be one of the nation’s largest complex shopping malls, in September. It is considered the ambitious work of Chung Yong-jin, vice chairman of the group.

    Shinsegae plans to differentiate COEX Mall as an urban-style shopping mall. COEX Mall is the nation’s first underground shopping mall but it saw its visitors decline after remodeling costing 300 billion won ($266 million) in 2014.

  • Alisports invests $100 million to popularize Rugby in China

    Alisports invests $100 million to popularize Rugby in China

    Alisports is to invest US$100 million over the next 10 years in an effort to popularise rugby in China, World Rugby announced on Wednesday.

    The company – the sporting division of e-commerce giant Alibaba – revealed its plans at a launch in Shanghai.

    The cash will be used to set up the first professional leagues for men and women, and national sevens programmes.

    And a massive mass participation programme will be launched in 10,000 universities and schools in an effort to attract one million new players over five years.

    Development programmes aim to recruit and train 30,000 coaches and 15,000 match officials by 2020, while the firm will launch a nationwide marketing programme and broadcast rugby on its TV and digital channels.

    “Rugby is a great Olympic team sport with strong values, which is why we are so excited about its undoubted potential in China,” said Zhang Dazhong, CEO of Alisports in a statement issued by World Rugby.

    “We have a great partner in World Rugby and together we will work tirelessly to promote the development of rugby in China with a goal of inspiring one million new players in five years.

    “With the support of World Rugby and a strong strategic plan, we believe that rugby in China will take off as an attractive, inclusive mass-participation sport of sportsmanship and character.”

    The country is making a major effort to increase sporting participation at all levels, and businesses have been rushing to get involved.

    And rugby is seen as a sport with huge potential in Asia, especially after its inclusion in the Olympics.

    “World Rugby’s strategic mission is to grow the global rugby family,” said World Rugby chief executive Brett Gosper in the statement.

    “China is central to that mission and we are delighted to be announcing further details of our ground-breaking plans in partnership with Alisports and the China Rugby Football Association.

    “Driven by a common vision, ambitious but attainable goals and an unprecedented investment programme, we are confident that we can build a strong and sustainable platform from which to ensure that China is in the best-possible position to become a major force on the international stage with strong men’s and women’s sevens and 15s teams, sustainable leagues, model development and participation programmes and real major event hosting potential.”

    According to World Rugby, participation in the sport in China has increased by 40 per cent in the past year with 76,000 players.

  • Vinamilk enters Thai market

    Vinamilk enters Thai market

    The Vietnam Dairy Products Joint Stock Company (Vinamilk), Vietnam’s largest milk producer, has selected Top Most Enterprise (TME) – a Thai company – to distribute Vinamilk products in Thailand, a dairy product market worth about $1.7 billion/year.

    Siwat Thamaranothai, TME’s managing director, told the Bangkok Post that he suggested TME serve as the Thai distributor after enjoying Vinamilk yoghurt during a trip to Vietnam.

    The company launched Vinamilk yoghurt in the Thai market at selected modern retail chains such as Lawson convenience stores and The Mall and Foodland supermarkets three months ago.

    This product is priced at 17-19 baht, higher than other brands. TME expects to cover all distribution channels in the second quarter of next year.

    Most Enterprise also plans to launch Vinamilk UHT milk.

    Vinamilk was the only dairy company in Vietnam to make the list of the Top 300 most dynamic companies in Asia, as recently voted upon by the Nikkei Asian Review.

    Its products are now sold in nearly 200 stores in 45 provinces in Vietnam and in more than 43 countries, such as Cambodia, Thailand, South Korea, Japan, China, Turkey, Russia, Canada, and the US.

    The company has also bought a 22.8 per cent stake in Miraka from New Zealand, 70 per cent in Driftwood in the US, and 51 per cent in Angkor Milk in Cambodia, as well as a subsidiary in Poland as a gateway to Europe.

    It plans to build a new milk powder plant in Vietnam next year and will expand production at its New Zealand plant, which is operating at full capacity.

  • Amazon Prime is launching in China

    Amazon Prime is launching in China

    Amazon announced it’s bringing a version of its Prime membership program to customers in China, which will include free, cross-border shipping from the Amazon Global Store as well as no minimum free domestic shipping, the company says. The service, which will compete with local rivals like Alibaba and JD.com, will cost 388 yuan ($57.23) per year after the first year, a discounted rate.

    Unlike the U.S. version of Prime, there aren’t a host of perks for Chinese customers outside of the shipping deals – instead, the main focus here is on increasing Amazon’s footprint in China by making it more affordable to buy foreign products from its site.

    Amazon today doesn’t have a significant footprint in China – less than 1.5 percent of the market, according to iResearch. It even launched a store on Alibaba’s Tmall site last year in order to reach Chinese consumers.

    Cross-border e-commerce is a growing trend in China, thanks to rising incomes and increased demand for foreign products. According to a McKinsey study from earlier this year, cross-border consumer e-commerce amounted to an estimated $40 billion (U.S.) in 2015, more than 6 percent of China’s total consumer e-commerce. The report also said it’s growing upwards of 50 percent annually.

    Chinese Prime members will be able to shop over 4 million international products from the Amazon Global Store – a storefront the company launched in November 2014 to cater to an international audience. The localized store’s millions of products are organized across 30 product categories, including those that appeal to Chinese consumers like apparel, shoes, baby, toys, home, kitchen and beauty.

    These international orders are delivered by Amazon fulfillment centers in the U.S. through its global logistics capabilities, says Amazon, and Prime members will receive those packages in an estimated 5-9 days in 82 cities.

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    In some cases, orders may take longer. Single orders of over ¥2,000 or total orders for a citizen in a year totaling more than ¥20,000 will be routed through a customs channel which requires additional processing time, the retailer notes.

    Meanwhile, Amazon Prime members can also take unlimited free shipping with no minimum purchase on more than 9 million domestic products.

    “Launching a unique program designed for our Chinese customers shows our obsession with Chinese customer needs, and demonstrates our long-term commitment to growing our business in China,” said Russ Grandinetti, Senior Vice President of Amazon, in a statement about the launch. “We will continue to innovate for customers in China to deliver more value over time.”

    To kick off the launch, Amazon is discounting the Prime membership to encourage signups. Instead of ¥388, it will be ¥188 for the entire first year. A free, 30-day trial is also available from z.cn/prime.

    The launch coincides with Amazon’s third Global Shopping Festival, which runs until December 2, 2016, and will include deals on over 70,000 international brands as well as Black Friday deals on the Amazon Global Store.

  • HSBC Amanah Malaysia appoints new CEO

    HSBC Amanah Malaysia appoints new CEO

    Arsalaan (Oz) Ahmed has been appointed as the Chief Executive Officer for HSBC Amanah Malaysia Berhad. As the CEO of HSBC Amanah Malaysia Berhad, Oz Ahmed will be leading the Islamic banking businesses for Retail, Commercial and Wholesale Banking, and reporting to the CEO of HSBC Bank Malaysia Berhad, Mukhtar Hussain.

    Before joining HSBC Amanah, Oz was appointed as the Head of Capital Financing & Financial Institutions for Barwa Bank in Doha, Qatar, where he led the development of Islamic debt capital market and wholesale banking platform.

    With 15 years of experience, Oz has distinguished himself as a thought leader in Islamic  and ethical finance and an expert in Shariah-compliant retail, corporate and investment banking. He has held a number of senior management roles with international exposure in the United Kingdom, Middle East and Malaysia.

    Commenting on his appointment, Mukhtar Hussain, CEO of HSBC Bank Malaysia Berhad, said, “Oz brings a wealth of experience vital for the growth of our Amanah business in Malaysia. As Malaysia strengthens its role as the Islamic Finance hub of Asia, it is crucial that we aid the progress with the right leadership, innovation and world class Shariah compliant products and services.”