Retail News CRM

Author: Mei Ling Tan

  • AEON Provides Privileges for Northern Customer at the 11th Money Expo Chiangmai 2016

    AEON Provides Privileges for Northern Customer at the 11th Money Expo Chiangmai 2016

    AEON Thana Sinsap (Thailand) Public Company Limited will be offering information on its different financial services and special promotions at the 11th Money Expo Chiangmai 2016. Services include Personal Loan, Your Cash, Cash Withdrawal, AEON Credit Cards and Member Cards application service.

    AEON customers who make financial transactions at the expo will also be in with a chance to win a 1-Baht gold necklace, John Lang Ford Bag or AEON Umbrella. Furthermore, AEON customers who has the financial transaction that meet AEON’s conditions will receive Caggioni Luggage or Big C Gift Voucher valued at 2,000 Baht maximum. Additionally, AEON is giving a special interest 0% installment on gold.

    The 11th Money Expo Chiangmai 2016 will be held from Nov 18 – 20, 2016 at Chiangmai Hall, Central Plaza Chiangmai Airport. 

  • China October vehicle sales rise 20% at 2.2 million

    China October vehicle sales rise 20% at 2.2 million

    Passenger vehicle sales in China to retail customers rose 20 percent in October from a year earlier, the China Passenger Car Association (CPCA) said on Tuesday.

    Auto retail sales totalled 2.2 million vehicles in October, CPCA said in a statement on its website. For January-October, passenger car sales rose 15.2 percent versus the same period in 2015, it said.

    The China Association of Automobile Manufacturers, whose statistics are generally viewed as the benchmark for the industry, is due to report wholesale data for October on Thursday.

    The CPCA predicted 13 percent growth in passenger car sales for 2016, state media reported earlier on Tuesday.

  • Vietnam & South Korean businesses signed 10 contracts

    Vietnam & South Korean businesses signed 10 contracts

    The five-day fair themed “Viet Nam-South Korea Cooperation for Mutual Development” was held in the southern province of Ba Ria-Vung Tau.

    Truong Van Thoi, director of the provincial Trade Promotion Centre, said the event attracted some 40,000 visitors who spent over VNĐ6.5 billion.

    Wooden furniture businesses earned the highest revenue totalling VNĐ1.7 billion, followed by firms in textile, garments and the retail sector.

    Meanwhile, South Korean companies posted total revenue of some VNĐ1.1 billion.

    The fair facilitated local enterprises and businesses of both sides to foster their trade promotion activities, share market information and exchange experiences, helping them find suitable partners.

    The event featured 348 booths showcasing products of 194 firms, including 84 from Ba Ria-Vung Tau and 35 from outh Korea.

    Participants brought to the fair various items, including wooden products, handicrafts, interior décor and garments, as well as seafood, plant varieties, cosmetics and other consumer goods.

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  • SIA delays launch of Jakarta-Sydney route after Indonesia withdraws approval

    SIA delays launch of Jakarta-Sydney route after Indonesia withdraws approval

    Flag carrier Singapore Airlines (SIA) said on Wednesday (Nov 9) it has delayed plans to launch a new route linking Singapore, Jakarta and Sydney, after Indonesia withdrew its approval due to runway maintenance work.

    The airline had earlier announced that it planned to launch the thrice-weekly Singapore-Jakarta-Sydney route on Nov 23. SIA said Indonesia’s civil aviation authorities had issued written approval, and the airline had secured the necessary airport slots.

    However, Indonesian authorities have informed the airline that they are now unable to approve the flights due to runway maintenance work at Jakarta’s Soekarno-Hatta International Airport, SIA said. The runway work also affects other airlines, it added.

    In response to media queries, the Civil Aviation Authority of Singapore (CAAS) said it was aware of the delay in the launch of the new route.

    “SIA’s new service will enhance air connectivity between Singapore, Jakarta and Sydney, which will facilitate people and trade flows between these cities,” CAAS said.

    “We hope the Indonesian civil aviation authorities can give approval for this new service as soon as possible so that it can be launched.”

    SIA said it will contact customers with bookings on the route and transfer them to other flights. “The airline apologises for the inconvenience caused to our customers,” it said.

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  • Indonesia eyes electricity exports to neighboring countries

    Indonesia eyes electricity exports to neighboring countries

    Indonesia plans to sell electricity to Malaysia, Thailand and Singapore as the government is targeting greater profitability from several coal mine-mouth power plants that are anticipated to soon be completed in Sumatra.

    National Development Planning Board (Bappenas) head Bambang Brodjonegoro said the plan was feasible as the power plants would have excess capacity.

    “We can sell the electricity abroad via underwater cables,” the former finance minister said during the ASEAN G2B Infrastructure Investment Forum in Jakarta on Tuesday.

    Bambang said electricity demands were huge in peninsular Malaysia and southern Thailand, where Indonesia could meet those demands at competitive prices.

    “As long as Sumatra’s electricity needs are fulfilled, we can export the excess capacity,” he added.

    President Joko “Jokowi” Widodo’s administration is targeting to complete its ongoing 35,000 megawatt (MW) electricity procurement program by 2019. Of the target, 7,800 MW will be supplied from mine-mouth power plants.

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  • PNG plans to open flight route to Papua

    PNG plans to open flight route to Papua

    Papua New Guinea has reiterated its plan to open a flight route from Mount Hagen to Jayapura during a meeting of the Border Liaison Officers held in Port Moresby, an Indonesian official said.

    Papua New Guinea will soon realize its plan but has not set a specific date for it, Director for East Asia and the Pacific at the Indonesian Foreign Ministry, Edy Yusuf, said on Tuesday.

    Yusuf said the Indonesian government is prepared to help realize the plan soon.

    “Indonesia is ready to help Papua New Guinea realize the plan since there is no flight from Papua to Papua New Guinea,” he added.

    The head of the Indonesian delegation to the meeting, Klemen Tinal, who is also the deputy governor of Papua, shared Yusufs view and expressed the hope that the plan would come to fruition soon.

    Most citizens of Papua New Guinea who live in Vanimo visit Indonesia by land through borders between Wutung in Papua New Guinea and Skouw in Indonesia, as well as by sea, he informed.

    If the plan to open the flight route is realized, they will no longer need to travel to Papua by land or sea, he stressed.

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  • AsiaInfo strengthens cloud computing portfolio

    AsiaInfo strengthens cloud computing portfolio

    Chinese telecoms IT software company AsiaInfo has signed a strategic co-operation agreement with Alibaba Cloud, the cloud computing arm of Alibaba Group.

    The two companies said they will work together on projects and jointly promote China as a center of excellence for cloud computing services and innovation.

    The partnership will also see the pair share a wide range of resources and jointly build a more open cloud ecosystem to form the basis of a comprehensive portfolio of cloud-based services.

    AsiaInfo said the company is stepping up its transition from a supplier of IT solutions to telco service providers, to a specialist in enabling digital business transformation for operators, their partners and other enterprises.

    Cloud-based delivery platforms and exchanges play a key role in the company’s vision of the industrial and business-led Internet, and the partnership with Alibaba Cloud will enable the company to continue to develop and deliver advanced operator and business solutions, the company added.

    “We are entering a new era of the internet. An era where people and things become customers, where service providers and businesses become operators, and where cloud-based business technology platforms will form both the backbone and the brains of the digital network,” said AsiaInfo CEO Michael Wu.

    “Our partnership with Alibaba Cloud will ensure we stay at the forefront of developments and provide innovative and ground-breaking solutions to our customers.”

  • Low-end smartphones hinder music streaming business

    Low-end smartphones hinder music streaming business

    Music streaming is quickly becoming a favored service, offering Indonesia’s music-seeking public a legal means to access music. However, with a majority of Indonesians possessing low-end smartphones, the outlook may not be as rosy as some think.

    According to a new report by McKinsey, the prevalence of low-cost smartphones among mass market consumers in Asia, including Indonesia, has hindered the take-up of music streaming apps.

    Indonesia experienced a particularly busy time for music streaming services in the first half, with the entrance of foreign-based names such as Spotify, Apple Music, Yonder Music and JOOX coming in around the same period, tapping into the potentials and eagerness of the largest Southeast Asian digital market.

    Services that previously entered and operated in Indonesia include Guvera, Deezer and Rdio, which closed operations in November last year.

    It turns out that 34.7 percent of Indonesians listen to JOOX, followed by 12 percent with Musixmatch, 10.2 percent with SoundCloud, 10.1 percent with Langit Musik and 9.8 percent with Spotify, the report shows.

    However, “in markets such as Indonesia, low-end smartphones cost as little as [US]$75 per device. These devices are slower and possess less memory capacity than other smartphones, posing a dilemma for music streaming services”, the report said.

    “They can optimize music streaming apps for these lower-end smartphones at the cost of functionality that is critical to the customer experience of more affluent consumers or retain the full functionality of streaming apps to maximize the customer experience for affluent customers at the cost of limited access to mass market consumers.”

    Among the most popular smartphone brands in Indonesia in the second quarter of 2016 were Samsung, OPPO, Asus, Advan and Lenovo, all of which offer low-end smartphones.

    Services usually offer an “offline” option, through which listeners can download certain tracks onto their phone for internet-less listening. Usually, streaming relies on an internet connection, making online connectivity necessary.

    Many services offer rates that have adjusted with the market’s emphasis on affordability, with fees as low as Rp 35,000 ($2.67) to Rp 50,000 per month, and varying payment methods aside from the usual credit card option.

    To make their products affordable and wide-ranging, the services partnered with telecom companies, with partnerships including Spotify with Indosat Ooredoo, Yonder with XL Axiata and JOOX and Guvera with Telkomsel.

    However, in terms of low-end smartphone capacity, some services are confident that their apps will give listeners optimum quality regardless of weak Indonesian bandwidth or poor connectivity in some areas.

    For one, Guvera operations and marketing director Onny Robert said that because its service primarily targeted “users who prefer not to pay for their music”, its bundling plans included latching onto smartphones themselves such as Lenovo devices in order to secure listeners.

    After evaluating field connections, Onny said Guvera was able to deliver a capable service even at 3G speed.

    “Bandwidth or phone capacity won’t really matter to Guvera users because our app is practically small in size, 20 megabytes, and because it is bundled with Lenovo devices, it will drive more interest into using our service,” he said recently.

    Guvera has 1.5 million active subscribers, with under-25s dominating their demographics.

    Yonder Music CEO Adam Kidron earlier said the service aimed to further cultivate the music streaming tradition and make it more affordable and accessible.

    Spotify, meanwhile, has seen its users stream over 100 billion minutes of local and international music and listen to an average of 90 minutes of music per day, since its launch in March.

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  • Singapore’s retail forex market becomes overcrowded on back of many new entrants

    Singapore’s retail forex market becomes overcrowded on back of many new entrants

    The forex and contracts for difference (CFDs) market in Singapore is becoming increasingly overcrowded as a result of the inflow of new market participants in the recent past, citing a report by investment researcher Investment Trends. One in seven Singaporean forex traders placed in 2016  a trade through brokers that have only recently appeared to participate in the market, but most of these clients also operate accounts with local brokers as a risk mitigation measure.

    Despite the large number of new forex brokers, the market continues to be led by UK forex brokerages PhillipCapital, IG Group and CMC Markets. PhillipCapital is a strong market leader, while in the recent years the gap between IG Group, CMC Markets and Oanda has been shrinking.  In addition, Interactive Brokers also saw its market share growing in the past year.

    “The largest brokers are successfully maintaining their strong position in the market, and they are growing,” said Irene Guiamatsia, research director at Investment Trends, as cited by the media. “This is in line with the flight to quality that has been witnessed globally in the aftermath of the Swiss Franc crisis,” she added.

    The share of traders who switched from one forex/CFD broker to another halved to 7% from a year earlier. Oanda was ranked as the best broker based on clients’ overall satisfaction. CMC Markets was first in several categories – customer service, value for money, mobile platform, and education materials, while Saxo Capital Markets, part of Saxo Bank, was the broker with the highest customer rating in terms of offered platform features.

    “Increasing customer loyalty is the outcome of a combination of factors, and certainly a testament of high client satisfaction levels across the industry,” Guiamatsia said.

    The statistics shows that, since the witching activity in Singapore was very low, competition was predominantly for new traders. However, the total number of investors in Singapore who placed at least one trade in forex or CFDs in the past 12 months shrank to an estimated 22,300 from 24,500 in 2015.The decline comes from the CFD segment, since the forex segment managed to hold its own. One reason for the decline is the intense market volatility. Nearly half of the previously active traders did not place any trade over the course of the year, suggesting the level of volatility was too great for their appetite.

    Investment Trends’ report is based on the responses of more than 13,000 Singaporean investors from a survey conducted in August 2016.

    Singapore is one of the leading forex markets on a global scale. The country’s total turnover from forex and OTC derivatives trading jumped 35% on a tri-annual basis to $517 billion in April 2015, making it the third largest market after the UK and the US, according to data from the Bank for International Settlements (BIS).

  • Airasia to serve Kuala Lumpur-Jakarta-Labuan Bajo route

    Airasia to serve Kuala Lumpur-Jakarta-Labuan Bajo route

    The Malaysia-based low cost carrier AirAsia will soon serve the Kuala Lumpur-Jakarta-Labuan Bajo route, according to East Nusa Tenggara Tourism and Creative Economy Office Chief Marius Ardu Jelamu.

    “There has been an agreement with the central government and the airline company that AirAsia will serve this new route starting from next year,” Jelamu said here on Wednesday.

    He said the AirAsias new route will have a positive impact on the flow of tourists to the province of East Nusa Tenggara through the entry gate of Labuan Bajo.

    “This new service of AirAsia will enable more foreign tourists to visit the leading destinations in East Nusa Tenggara,” he said, adding that tourism progress is dependent on smooth air transport connectivity.

    Jelamu said that in addition to the Kuala Lumpur-Jakarta-Labuan Bajo route, his party is also trying to accelerate the implementation of Kupang-Dili-Darwin route.

    “In addition to air connectivity from the west, the one from the south, namely from Australia to East Nusa Tenggara, also has its share of attractive markets for linking the three countries,” he said.

    Jelamu expressed hope that the Kupang-Dili-Darwin route, which had been halted since 1990s, can be reopened soon to support the advancement of tourism in the island province.

    “We hope that the Ministry of Transportation will quickly agree on the proposed route service with the airline,” he said.

    Further, Jelamu said he appreciated the efforts of the Ministry of Transportation to have opened the Jakarta-Kupang and Jakarta-Labuan Bajo routes, served by Garuda Indonesia.

    However, he said the flight path from the south also has attractive market potential related to the flow of tourists and expressed hope that the Kupang-Dili-Darwin route would be reopened soon.

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  • Asia Pacific airlines see further cargo uptick in September

    Asia Pacific airlines see further cargo uptick in September

    Preliminary traffic figures for the month of September released by the Association of Asia Pacific Airlines (AAPA) showed further uptick in air cargo markets and steady growth in international air passenger demand.

    In spite of the prevailing weakness in trade conditions, air cargo markets experienced further improvement in September, as reflected in the 5.3 per cent growth in demand as measured in freight tonne kilometres (FTK). The average international freight load factor increased marginally, by 0.5 percentage points to 63 per cent for the month, after accounting for a 4.4 per cent expansion in offered freight capacity.

    Commenting on the results, Andrew Herdman, AAPA director general said: “Air cargo volumes aggregated for the first nine months of the year match those of the same period last year, reflecting the modest upswing in demand in recent months, bolstered by higher shipments of electronics designated for product launches.”

    Collectively, the region’s airlines carried 23.5 million international passengers in September, representing a 7.0 per cent increase compared to the same month last year. Spurred by continued growth in both long haul and regional markets, demand in revenue passenger kilometre (RPK) terms increased by 7.6 per cent, faster than the 6.7 per cent expansion in available seat capacity.

    Looking ahead, Herdman concluded: “Whilst air passenger numbers continue to demonstrate resilience, Asian carriers face challenges in the form of intense competition and cost pressures, as crude oil prices have risen from historical lows. In addition, the lack of impetus for a revival in global trade activity may present some headwinds to sustained growth in air cargo markets.”

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  • Japan auto parts firm Usui settles U.S. price-fixing allegations

    Japan auto parts firm Usui settles U.S. price-fixing allegations

    Japanese auto parts maker Usui Kokusai Sangyo Kaisha Ltd will plead guilty and pay a $7.2 million fine for fixing the prices of steel tubes sold to car makers, the U.S. Justice Department said on Tuesday.

    Usui worked with other manufacturers to set prices and allocate customers for their steel tubes, which are used in fuel distribution, braking and other automotive systems, the Justice Department said.

    The department said a total of 47 companies and 65 people have pleaded guilty or been charged with price fixing of auto parts during its long-running probe of the industry.

    Attempts to reach Usui Kokusai Sangyo Kaisha were unsuccessful.

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  • VICE Media Announces Launch of VICE Indonesia

    VICE Media Announces Launch of VICE Indonesia

    VICE Media, the world’s leading youth media brand, today announced a major market expansion into Indonesia, the world’s fourth largest nation. VICE will launch a full-scale operation in Indonesia, producing local content and creative agency services to reach the skyrocketing young population of over 100 million people in the country. In addition, VICE today announced multi-platform partnerships with Jawa Pos TV and Google that will bring linear and digital programming to the country. Content will be available in both English and Indonesian.

    Young people aged 18-34 comprise 50 percent of Indonesia’s overall population. In the country, mobile, linear and digital markets have grown so expansively that there are more mobile phones than people, and the average person spends five hours on the internet every day. This demonstrated thirst for multi-platform content opens the door for VICE to fill the void and reach young people on whatever platform they consume content.

    To date in Asia, VICE has operated out of Japan, China and South Korea, and last month the company launched branded VICELAND blocks, which will eventually become 24-hour VICELAND channels, in 18 Southeast Asian territories, including Indonesia, through a partnership with local media powerhouse MultiChannels Asia. Partnerships with DOCOMO Digital and AbemaTV have also brought original VICE content to mobile and digital platforms across Japan. In the coming months, VICE will launch full-scale offices in India and the Middle East.

    Building upon this growth in Asia, VICE Indonesia, which is based in Jakarta, will bring VICE’s award winning content to a young audience that is consuming mobile, digital and linear content at a staggering pace. VICE Indonesia will be at the forefront of content production in the country, creating and distributing local and international programming that appeals to the enormous young population. By working with young Indonesian talent and producers, editors, shooters and creatives, the content will maintain VICE’s distinct voice and satisfy the appetite for uniquely intimate content focused on culture, food, music, technology, sports and more.

    Through the partnership with Jawa Pos TV, a leading news television network in Indonesia, VICE News Tonight, VICE’s recently launched daily news show on HBO, will air every night on Jawa Pos TV in a primetime slot. Select VICELAND programming will also air on the network during primetime. Jawa Pos TV significantly expanded its reach earlier this year, and with infrastructure and other upgrades underway, will soon reach over 150 million people in Indonesia. As the company continues to expand its footprint in Southeast Asia, this partnership will bring VICE’s distinct, youth-oriented content to a growing market of young viewers in the region.

    “With Indonesia’s massive young audience increasingly consuming video content across all screens, launching VICE here is a no brainer,” said VICE Co-President James Schwab. “Combining our award-winning global content with content produced locally in Indonesia, both digitally and on TV through partnerships with Jawa Pos TV, Google and MultiChannels Asia, enables us to reach as many young people as possible, whenever and wherever they are consuming content.”

    “It’s been a truly life changing experience to bring VICE to Indonesia, a country I love and call home,” said Mo Morris, Managing Director of VICE Indonesia. “We will aim to produce some of the most unique content Southeast Asia has ever seen. Indonesia is a great fit for VICE, a beautiful, turbulent, and progressive country with an engaged young audience hungry for a media company that speaks their own language. By partnering with Jawa Pos TV and Google, we will be able to meet young people on whichever screen they are consuming content.”

    “Indonesia is the perfect environment for VICE,” said Ardyan M Erlangga, Managing Editor, VICE Indonesia. “The country is a diverse, complicated, and incredibly exciting place that is full of under-covered stories, unique characters, and young people hungry for compelling content. We will bring these stories to life with the best young talent locally, telling some of the world’s most important stories to the rest of the region and world.”

    “Jawa Pos TV is very excited to partner with VICE and VICELAND,” said Maesa Samola, CEO of Jawa Pos. “I am constantly fascinated by the VICE point of view and unique stand in the media world, and thrilled that VICE’s content is now available to experience through our very own Jawa Pos TV.”

    Along with VICE Indonesia launch partner Google, VICE will create digital content powered by the world’s most prolific search tool. Utilizing VICE’s unique lens and local talent, SEARCHLIGHT will showcase youth culture and nightlife across Indonesia to a global digital audience. Through a series of videos, stories and social events, SEARCHLIGHT will take viewers into unknown stories of Indonesian urban life, and expand VICE’s presence into Indonesia’s digital market.

    VICE’s expansion into Indonesia comes on the heels of a major global expansion for VICE and VICELAND. In June, VICE unveiled an expansive slate of international deals that, within the next year, will make its multi-screen programming available to audiences in over 50 new territories in Southeast Asia, Australia, New Zealand, Africa, the Middle

    East and India. In total, VICE’s award winning multi-platform programming will be available in over 80 territories.

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  • Trump to seek Indonesia`s agreement on trade commitments

    Trump to seek Indonesia`s agreement on trade commitments

    The US President Elect Donald Trump will want Indonesia to agree to ratify international trade commitments including APEC and the Indonesia-US Strategic Partnership.

    “Donald Trump will be interested in making investments in the infrastructure sector, including air, land and sea ports, especially investments that have the potential to lessen the influence of the Peoples Republic of China in South-East Asia,” international relations observer from Padjajaran University, Teuku Rezasyah, told ANTARA News in Jakarta on Wednesday.

    Teuku Rezasyah added that Donald Trump will potentially urge Indonesia to explain the Free-Active policy adopted by the country in the context of the rivalry between the US and China.

    “Considering the importance of investment and trade security, Trump is likely to understand the challenges faced by Indonesia in following human rights principles in the country,” he noted.

    Republican Donald Trump won over his rival Hillary Clinton, the candidate of the Democratic Party.

    Trump was elected as the 45th US President with total electoral votes far above Hillary Clintons.

    His victory came as a shock since most surveys had predicted that Hillary Clinton would win the US Presidential contest.

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  • Tesla buys Grohmann Engineering to help ramp up electric car production

    Tesla buys Grohmann Engineering to help ramp up electric car production

    Electric carmaker Tesla Motors Inc has agreed to buy Germany’s Grohmann Engineering GmbH, which develops automated manufacturing systems for batteries and fuel cells, as the California-based company seeks to expand its production more than sixfold by 2018.

    Unlisted Grohmann Engineering, based in Pruem, Germany, helped Tesla rivals Daimler and BMW build production facilities for electric car batteries.

    Tesla is seeking to raise its global manufacturing capacity to 500,000 vehicles in 2018 from an expected production rate of about 80,000 this year. Its main production facility is in Fremont, California.

    “To date, we have increased the production rate at our Fremont Factory by 400 percent in four years, and we expect this acquisition to accelerate that growth rate,” Tesla said in a blogpost.

    Following the acquisition, which still needs to be approved by the cartel authorities in Germany, several elements of Tesla’s automated manufacturing systems will be designed and produced in Pruem, close to Germany’s border with the Netherlands and Luxembourg.

    The deal, whose financial terms were not disclosed, is expected to add over 1,000 engineering and skilled technician jobs in Germany over the next two years Tesla said in its blog. Grohmann currently has around 700 employees.

    Tesla agreed on Sunday to buy a 74.9 percent stake from company founder and majority owner Klaus Grohmann, and a further 25.1 percent stake belonging to private equity firm Deutsche Beteiligungs AG (DBAG), DBAG said in a statement on Tuesday.

    DBAG said it expected to earn in the mid single-digit million euro range by selling its stake in Grohmann and that Grohmann had revenues of 123 million euros ($136 million) in 2015.

    DBAG said Grohmann had developed production lines for battery cells and batteries for “numerous” German and international automobile manufacturers. Grohmann was also specialized in the industrial production of fuel cells, DBAG said, and was active in the electronic and semiconductor industries as well as the biotechnology and medical technology sectors.

    Grohmann Engineering will be renamed Tesla Grohmann Automation after the deal and will serve as the initial base for Tesla Advanced Automation Germany with other locations to follow, Tesla said.

    The deal is expected to close next year.

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