Retail News CRM

Author: Mei Ling Tan

  • M1 profit falls 7.2% in H1

    M1 profit falls 7.2% in H1

    Singapore’s M1 has reported a 7.2% year-on-year decline in net profit for the six months ended in June, partly as a result of a 44% slump in handset sales.

    The operator reported a net profit of S$83.5 million ($61.8 million), on the back of flat revenue of S$407.3 million.

    While M1 added 14,000 postpaid and 24,000 prepaid customers during the six month period, bringing its total mobile customer base to 1.98 million, total handset sales fell to S$91 million. For the second quarter, handset sales declined by 50% year-on-year to S$36 million.

    Mobile data’s contribution to total revenue increased by 9.1 percentage points to 54%, with average postpaid mobile data usage growing by 100MB year-on-year to 3.3GB.

    On the fixed line front, service revenue grew 26.7% to S$50 million, or 12.3% of service revenue. M1 added 9,000 residential and corporate fiber customers in the first half, bringing its base to 145,000.

    Based on the current economic outlook, M1 announced that it now expects a single-digit decline in net profit for the full year 2016.

    “We are investing in new technologies and capabilities, and building up a portfolio of digital solutions to enhance our service propositions and cater to changing customer needs,” M1 CEO Karen Kooi commented.

    “While expenditure is incurred upfront, meaningful contribution will only be upon achieving scale in service adoption over future years.”

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  • SoftBank arranges to buy ARM for $31b

    SoftBank arranges to buy ARM for $31b

    SoftBank has entered a deal to buy chipmaker ARM for a whopping $31 billion to help cement the company’s future in the burgeoning IoT sector.

    The boards of both SoftBank and ARM have unanimously recommended the proposed deal to buy out 100% of ARM and turn the company into a wholly-owned SoftBank subsidiary.

    The proposed buyout of UK-based ARM is the third largest proposed corporate merger of the year, and the first major deal in the UK since the Brexit vote, which has pushed down the value of the British pound to make the prospect more enticing for SoftBank.

    ARM’s core business of designing chips for mobile devices alone does not justify the high purchase price, which is more than 70 times the company’s net earnings for 2015. The company generated a mere $1.5 billion in revenue last year.

    But to counter slowing smartphone sales, ARM has been seeking to diversify into other sectors by designing chips for IoT devices, and this is where SoftBank’s interest in the company lies.

    Speaking at a press conference announcing the proposed merger, SoftBank CEO Masayoshi Son said the IoT is expected to be the “biggest paradigm shift in human history,” and that the investment marks a move to enter at the ground floor of this shift.

    Presentation materials prepared for the deal indicate that 14.8 billion ARM-powered SoCs shipped in 2015. The company is particularly targeting the consumer electronics, enterprise infrastructure, automotive and embedded intelligence segments.

    The deal still requires approval from ARM shareholders and English courts, but subject to these approvals is expected to close in the current calendar quarter.

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  • HKBN awarded MVNO license

    HKBN awarded MVNO license

    Hong Kong ISP HKBN has secured a license from telecoms regulator OFCA to offer MVNO services in the market.

    OFCA has granted HKBN an expanded services-based operator license to allow the company to offer mobile services using the infrastructure of established mobile network operators.

    The company has signed an agreement with China Mobile Hong Kong, and is in discussions with two other mobile operators, with the goal of launching mobile services for both residential and corporate customers.

    HKBN said it expects to soft-launch mobile services in as early as August this year to complement its existing fixed line services.

    With the addition of MVNO services the company will be able to introduce quad-play offers combining broadband, fixed line telephone, OTT entertainment and mobile services in the same package.

    “This is a strong move to maximize shareholder value by offering a full suite of fixed and mobile services, leveraging our quickly expanding broadband customer base of over 800,000 households,” HKBN CEO and co-owner William Yeung said.

    “Replicating our success in the fixed broadband market,our mobile service will come with strong value propositions, aiming to delight customers with the best customer experience at highly competitive prices.”

    HKBN recently announced that the majority of the company’s supervisory and management-level employees have now invested in the company under its co-ownership program.

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  • CapitaMall Xinduxin & Laguardalow works together on mall design

    CapitaMall Xinduxin & Laguardalow works together on mall design

    A new six-storey CapitaLand shopping centre in Qingdao, China, was designed by New York design and planning firm Laguarda.Low Architects.

    CapitaMall Xinduxin comprises a six-level above-ground retail centre, two levels of below-ground retail, and two levels of underground parking.

    Covering more than 1.7 million sqft (157,935 sqm), it is the first international large-scale shopping centre in Qingdao. It has a direct link to Qingdao’s new M3 subway line.

    Laguarda.Low’s concept is an exterior form of interconnected bands along the plane of the facade. The fluid form is accentuated by banded metal-panel cladding on the upper levels, as well as red accent panels and inset LED signage. At ground level, the curtain-like metal facade lifts away from a double-height glazing to reveal activities within the mall.

    Throughout each level, warm and light materials set the tone for a sophisticated and serene environment. The sinuous corridors and expansive floor openings at each level encourage circulation and provide views to the upper levels.

    At the sixth level, a dramatic diagrid roof structure filters in natural light. The varying apertures of the pattern work to maximise daylight for several key spaces, while minimising light for more intimate environments. The resulting variation in pattern evokes the feeling of walking beneath a canopy of trees.

    Indoor garden

    At the fifth and sixth levels, a central, double-height atrium space is completed with lush plantings to create an indoor garden.

    “The design focusses on creating a relaxing shopping experience for guests,” says Laguarda.Low Architects principal Pablo Laguarda. “To achieve this, we positioned key elements like the dining and entertainment spaces on the upper levels, next to the interior garden. This provides a perfect respite from the high energy of the shops and street below.”

    As well as fashion and lifestyle retailers, CapitaMall Xinduxin includes a cinema, dining options and more than 1000 parking spaces.

    Founded 16 years ago, Laguarda.Low Architects is an award-winning architecture practice with a global portfolio including large-scale master plans, mixed-use developments, office and residential towers, hotels, and retail centres. Its projects include OCT Happy Harbor in Shenzhen, a shopping and entertainment destination of 3.2 million sqft overlooking Shenzhen Bay.

    Singapore-headquartered CapitaLand is one of Asia’s largest real-estate companies.

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  • Alibaba introduces IP collaboration platform

    Alibaba introduces IP collaboration platform

    Alibaba Group has launched an online platform designed to streamline IP-related communications between brands and Alibaba.

    The new IP Joint-Force System aims to build greater and more collaborative working relationships with global brands as the company strengthens its efforts against counterfeits and IP infringement.

    “E-commerce has become a way of life for consumers both in China and around the world. As the internet sector continues to evolve, brands and online marketplaces alike face new IP enforcement challenges,” said Jessie Zheng, chief platform governance officer at Alibaba Group.

    With over a billion products listed across Alibaba Group’s marketplaces at any given time, its data analytics and processing technologies enabled the company to proactively remove more than 120 million infringing product listings from its marketplaces in 2015, which it said is eight times the number of counterfeit products removed based on takedown requests from brands.

    Under the new IP Joint-Force System, each participating brand will be assigned a dedicated online portal and Alibaba account manager to enhance collaboration, heighten transparency around IP enforcement efforts, and reinforce mutual understanding and trust.

    The system will also enable Alibaba to directly and efficiently seek information from rights holders regarding suspected counterfeit product listings, which Alibaba, as a third-party marketplace, is unable to authenticate on its own with full certainty.

    Alibaba will then initiate the Good Faith Takedown process and immediately remove the listing without required subsequent correspondence with the brand.

    Alibaba recently held the inaugural Rights Holders Collaboration Summit to engage international brands and the intellectual property enforcement community to enhance collaboration in the collective fight against IP infringement.

    More than 100 domestic Chinese and international brands and trade associations attended the event, including Louis Vuitton, Burberry, Apple, Mars, Hewlett-Packard, the Chinese-British Business Council (CBBC) and the Quality Brand Protection Committee (QBPC), among others.

    “The Rights Holders Collaboration Summit and new IP Joint-Force System are some of the many ways Alibaba is working closely with rights holders in our efforts to eradicate counterfeits both online and offline,” Zheng said.

  • Maybank debuts m-banking in Cambodia

    Maybank debuts m-banking in Cambodia

    Maybank has introduced its mobile banking app in Cambodia as part of efforts to strengthen its presence in the country.

    The app is the first in Cambodia to offer augmented reality and a QR code reader. A similar app was launched in Malaysia in 2014.

    Maybank group head of community financial services Datuk Lim Hong Tat, who launched the new app in Phnom Penh, said that internet banking has become a trend for many digitally savvy Cambodians who are increasingly comfortable transacting over this channel.

    Maybank’s online banking channel, namely M2U, which was introduced in Cambodia in 2012, is seeing robust growth with its registered user base increasing by over 50% within a year, and the volume of transactions has also risen by over 50% from 2014 to 2015,” said Lim.

    Lim said that with the launch of mobile banking app, customers in Cambodia will enjoy enhanced customer experience and greater speed when undertaking banking transactions over their mobile phones.

    “With the mobile banking app, Maybank customers can check their account balance, including all debit card purchases and perform simple transactions anytime, anywhere, alleviating the need for trips to our branches,” Lim explained.

    Other features offered by the app include the ability to send money to anyone with a mobile phone number – such transactions allow for cash to be withdrawn at any Maybank ATM without using an ATM card.

    The augmented reality branch locator tool allows customers to scan their surroundings and follow onscreen directions. It also detects nearby ATMs and promotions exclusive to the Maybank customer.

    The in-app QR code reader as well as loan calculator is available for public use, even if they are not yet a Maybank customer.

    Maybank Cambodia currently operates a network of 21 branches throughout the country complemented by 40 self-service terminals.

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  • Cool Kids Fashion featuring 70 brands

    Cool Kids Fashion featuring 70 brands

    Today’s Chinese kids are increasingly being dressed to a fashion.

    “The demand for the children’s wear in China has shifted from fulfilling basic needs to pursuing fashion and style,” says marketing director Aber of Shenzhen Perseus Brand Management, an exhibitor at Cool Kids Fashion Shanghai this week.

    “Nowadays, Chinese kids want to look ‘cool’ and ‘chic’, so we have incorporated these elements into our products.”

    Differentiation by style, branding and marketing has become more important as demand rises, says Kidswant Children Products product centre director Pinky Lu. “Low prices are no longer effective in securing market share; conversely, the ability to suit personal taste differences is becoming more important.”

    More than 70 global fashion brands will be showcasing their latest product at the third edition of Cool Kids Fashion Shanghai, being held concurrently with CBME China from July 20 to 22.

    Fierce competition

    With fierce competition in the children’s fashion market in China, brands are constantly pushing out new products, says Baodaxiang Shopping for Kids Group procurement manager Yanjing Wang. “The new generation of consumers is more interested in style, brands and value for money.”

    Among the brands at Cool Kids Fashion will be B. Duck (Hong Kong), CCILU (Japan), Cocolico (France), Lab by Baby (Korea), Metro Kids Company (Portugal), Mim-Pi (Netherlands), Overkids (Italy), RIA (Spain), Shadez (Switzerland) and Tip Toey Joey (Brazil). The event will bring together distributors, department stores and property developers, franchisees and fashion buyers.

    There will also be events highlighting trends, creativity, innovation and talent.

    Trend forum speakers include WGSN creative director Zhang Yiling and H&M visual merchandising manager Raj.

    Twenty shortlisted aspiring designers out of 1035 contestants will have their designs and creations displayed at the Kids Design Contest Gallery, followed by a runway showcase.

    Brands featuring in the fashion shows include Angel’s Face (UK), BabyBol (Spain), Blaa (Finland), Maya (US), PennyScallan (Australia) and Teddy Doctor (China).

    Meanwhile, CBME China will showcase baby, child and maternity products. The two shows will cover 223,305 sqm, featuring 3673 brands from 2366 suppliers, at the National Exhibition and Convention Center (NECC) in Shanghai.

    Design is one of the most important factors when parents buy children’s clothing, according to the UBM China Baby Products Market Consumer Research Report 2015.

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  • Wrap & Roll Vietnam gets capital injection

    Wrap & Roll Vietnam gets capital injection

    Restaurant chain Wrap & Roll Vietnam has received a $7 million capital injection from Mekong Capital..

    “The founders and management team of Wrap & Roll have done an extraordinary job of establishing Wrap & Roll as a proven concept with urban consumers in Vietnam and Singapore,” said Chad Ovel, a partner at Mekong Capital. “They have successfully created Wrap & Roll as a modern way to enjoy authentic and healthy Vietnamese food.”

    Mekong Capital invested into the chain via their new enterprise called Mekong Enterprise Fund III to make its first deal since June last year. The fund will focus on retail, restaurants, consumer products and customer services in Vietnam. The private equity company has already taken a stake in electronics retailer Mobile World.

    Wrap & Roll Vietnam owner Nguyen Thi Kim Oanh said the restaurateur found Mekong Capital to be a credible partner to help the business grow sustainably.

    “Mekong Capital not only funds the company but also supports our company with strategic consultancy in many management fields such as human resources, restructuring, management practices and corporate finance.”

    With the experience in investing of Mekong and 10-year operating of Wrap & Roll, the two companies hope the concept will find success globally.

    Established in 2006, the healthy, traditional food brand has 11 restaurants in Vietnam and four franchises in Singapore. More restaurants are announced to be opened in Hanoi and Ho Chi Minh City. Other international markets are being evaluated.

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  • Alibaba and Kodak team up to fight fakes

    Alibaba and Kodak team up to fight fakes

    Alibaba and Kodak have teamed up in a new business venture using high technology to fight fake goods being traded online.

    The cameras and film that helped build the Eastman Kodak empire, launched in 1888, are long gone, but the company has found new life authenticating products.

    With a history of research and hundreds of patents, Kodak is behind a startup working to combat counterfeiting with a technology that places an invisible, digitally traceable marker on products to ensure they are authentic.

    Targeting eCommerce, the new company is named eApeiron, which comes from the Greek word for everlasting.

    Fake and pirated products globally accounted for almost a half-trillion dollars in 2013, according to a report this year by the Organisation for Economic Cooperation and Development (OECD), with 84 per cent of seized goods originating in China and Hong Kong. As well as losses and brand erosion for companies, counterfeiting can mean lost tax revenue for governments. It also discourages innovation.

    “If you’re in charge of brand protection or you’re a security officer of a major brand, this means you have a new tool,” says Kodak CEO Jeff Clarke.

    Miami-based eApeiron will set up its research, engineering and manufacturing arms within Kodak’s business park in Rochester, New York. Some research will also take place in Shanghai and Tel Aviv.

    With China’s largest eCommerce company Alibaba Group an investor, its president Michael Evans will sit on eApeiron’s board along with Clarke. Its CEO is Charles Fernandez.

    Invisible ink

    Meanwhile, invisible-ink security products are already available, including VerifyMe, which signed a memo of understanding in May with HP’s Israel-based Indigo division, part of its HP Graphics business.

    One of VerifyMe’s anti-counterfeiting pigment technologies lets consumers see visible markings on a product while manufacturers can use devices to see invisible markings to support their supply and distribution-chain security.

    YPB Group in Australia makes scannable markers that are invisible to the eye because they blend into the material of the product they are marking.

    While luxury-goods companies are often targeted by counterfeiters, the OECD report says there are also potentially dangerous faked goods such as drugs, toys and spare parts. Tracing these items through the supply chain could ensure they are not expired or forgeries, Clarke says.

    Beaten by the digital revolution, Kodak filed for bankruptcy in 2012, emerging the following year as a commercial printing business. Kodak has continued to team with young companies on technology research, and its labs have more than 50 scientists and 4000 patents.

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  • Starbucks investing in upscale chains

    Starbucks investing in upscale chains

    Starbucks plans to open a new brand of stores called Starbucks Reserve-only starting next year.

    The coffee chain has also joined global investment team, Milan-based Angel Lab and Pekepan Investments to expand the footprint of standalone boutique bakery’s and cafes into international markets.

    Starbucks Reserve-only will offer premium, small lot reserve coffee in stores that will be approximately twice as large as current Starbucks stores and will feature ‘more of a cafe atmosphere’.

    “We recognise our customers expect and desire a higher level of product and we want to give it to them,” said Howard Schultz, company chair and CEO.

    The company plans to open the new stores next year in hundreds of locations.

    Schultz said the new brand is part of a broader company plan to improve and expand its food offerings.

    The company also announced earlier it has partnered with Italian restaurant Princi, the boutique bakery and café founded by Rocco Princi in 1986 known for its artisan breads created from traditional family recipes.

    Princi’s menu will become the exclusive food offering in all new Starbucks Roastery locations, including Shanghai and New York and will be fully integrated into all new Starbucks Reserve-only stores starting 2017.

    The investment team, which includes Milan-based Angel Lab and Pekepan Investments, will focus on expanding the number of standalone Princi locations worldwide as well as making Princi the exclusive food purveyor at the new Starbucks Reserve Roastery and Tasting Rooms in Shanghai and New York. The Shanghai and New York Roastery locations are on track to open in 2017 and 2018, respectively.

    “We have never baked in our stores in 45 years. But all of that will change with the creation of this unique partnership,” Schultz said.

    “Rocco and his team at Princi possess a passion for handcrafted food and artisanal baked goods that mirrors how I feel about our coffee. The attention to detail, the care invested in selecting the ingredients and the artistry of preparation is second only to the service Rocco offers customers inside his Princi stores.”

    “I can think of no better pairing for our most premium coffee experience and am excited by the possibilities we envision in Princi food elevating every daypart – breakfast, lunch, and dinner – in Starbucks Roasteries and Reserve Stores.”

    Currently, Starbucks has nearly 24,000 stores worldwide and offers Reserve coffee in 2,000 locations in 30 countries.

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  • Real Singapore retail sales continue to decline

    Real Singapore retail sales continue to decline

    Real Singapore retail sales in May rose on April’s figures – but remain down year-on-year.

    According to Statistics Singapore, total retail sales (seasonally adjusted) increased 1.4 per cent in May 2016 over April. Excluding motor vehicles, retail sales increased an even better 2.3 per cent.

    But compared to May 2015, retail sales decreased 3.3 per cent after removing motor vehicle sales from the data. Including vehicles, total sales rose 3 per cent year-on-year.

    After seasonal adjustment, retail sales of watches & jewellery, furniture & household equipment, food & beverages, optical goods & books, department stores, apparel & footwear, medical goods & toiletries and petrol stations increased between 0.8 per cent and 6.5 per cent in May 2016 compared to April.

    Retail sale SG May 16

    In contrast, retail sales of recreational goods, mini-marts & convenience stores, phones & computers and supermarkets decreased by between 0.4 per cent and 6.3 per cent in May over April 2016.

    Year-on-year, retail sales of furniture & household equipment and medical goods & toiletries grew by 3.1 per cent and 1.9 per cent respectively.

    Conversely, retail sales of phones & computers and petrol service stations declined 17.3 per cent and 14.9 per cent respectively. Sales of recreational goods, optical goods & books, watches & jewellery, food & beverages, supermarkets, mini-marts & convenience stores, apparel & footwear and department stores also fee, by between 1.9 per cent and 8.7 per cent. .

    The total retail sales value in May 2016 was estimated at $3.7 billion, higher than the $3.6 billion in May 2015.

    Food & beverage service sales

    Retail sale SG FnB May 16

    Sales of food & beverage services (seasonally adjusted) increased 0.9 per cent in May over April.

    Compared to May last year, sales of food & beverage services increased 0.7 per cent.

    The total sales value of food & beverage services in May 2016 was estimated at $690 million, higher than the $685 million in May 2015.

    Year-on-year, sales by ‘other’ eating places grew by 6.7 per cent and by fast food outlets by 1 per cent.

    However, turnover of food caterers decreased 3.7, and of restaurants by 3.6 per cent.

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  • Telenor will sit out of Indian spectrum auction

    Telenor will sit out of Indian spectrum auction

    Telenor Group has revealed it will not participate in India’s upcoming spectrum auction, leading to speculation about the company’s future in the market.

    The company has decided after thorough consideration not to participate in the auction, “as we believe the proposed spectrum prices do not give an acceptable level of return,” Telenor said in its second quarter report.

    “We will continue our efforts to meet customer demands and grow the business based on the current spectrum holding. As we evaluate our options in India, we will be disciplined on capex,” the report states.

    Telenor reported revenue from India of 1.55 billion kronor ($181.9 million) in the second quarter, up 13% from the prior year. But Telenor India also reported a wider loss for the quarter of 132 million kronor, and 3.32 billion kronor for the first half of the year.

    Given that Telenor only operates in six of India’s 22 telecom circles, and exclusively holds 1800-MHz spectrum – limiting its ability to effectively roll out 4G services – Observers had considered additional spectrum to be essential to Telenor India’s ongoing operations.

    With the operator electing to sit out of the auction, some experts are speculating that the company could pull out of the market.

    By contrast, Telenor’s operations in Myanmar are already cashflow positive, the Q2 results show. Telenor Myanmar reported an operating profit of 614 million kronor, on the back of 3% higher revenue of 1.49 billion kronor.

    Telenor Myanmar added 1.4 million new mobile subscriptions during the quarter, taking its total base to 16.9 million. But ARPU in local currency decreased by 8% due to promotional spending and increased penetration in rural areas.

  • Telkom launches 1Gbps broadband for enterprises

    Telkom launches 1Gbps broadband for enterprises

    Indonesia’s PT Telkom has launched a new line of high-speed broadband services for enterprise customers offering speeds of up to 1Gbps.

    The operator’s new Smart Office Pro services are designed to meet business customers’ requirements for high-speed broadband in the digital age.

    The company is offering a 1Gbps package bundled with up to 1,000 minutes of free voice calls, IPTV and bundled services including storage, hosting and managed services.

    At a press conference announcing the new offers, Telkom director enterprise and business services Muhammad Awaluddin said the service aims to help customers benefit from increased efficiency, flexibility, stability, sustainability ad continuity.

    He added that the launch is in line with the operator’s commitment to building a digital society in Indonesia, which itself also aligns with the government’s vision of transforming the nation into a digital economy.

  • Philippines’ new ICT chief orders spectrum audit

    Philippines’ new ICT chief orders spectrum audit

    The chief of the new Philippines Department of Information and Communications Technology (DICT) has ordered the inventory of used and unused telecoms spectra.

    In his first public speaking engagement and media interview since assumption into office on July 1, DICT Secretary Rodolfo Salalima said frequency is a scarce public resource and the patrimony of the nation.

    “I do not want public telephone entities to be warehousing frequencies, meaning getting assigned frequencies from the government, storing it without using it but using it for speculative purposes,” he said.

    He clarified that this act is contrary to the Philippine Constitution and a public service law which states that frequency must be assigned only to those who can make it effective and efficient use of it.

    “If they (telecommunications companies) have not used these frequencies within a reasonable time as stated in the position of giving or assigning to them the frequency, we better start revoking these frequencies because it ought to be assigned to telcos that can effectively and efficiently utilize them,” he added.

    The DICT Chief, however, gave assurances that due process will be observed if the department will resort to revocation of spectrum licenses or permits if some telcos are found to have not used them within the prescribed period.

    “We will hear them out,” he said, further clarifying that what telcos pay for is only the use of the frequency. “They do not become owners of these frequencies because they can never be owned under the Philippine Constitution.”

    The issue stemmed from the recent co-purchase of the telco business of San Miguel Corporation (SMC) by the country’s two dominant carriers – PLDT and Globe Telecom, which the government’s antitrust body, the Philippine Competition Commission (PCC) now wants investigated.

    Salalima said frequency is crucial to the operations of telecommunications companies in servicing the public.

    “This is the reason why to my mind, PLDT and Globe have to purchase control of the holding company of SMC so that at least they can have part of the frequency (not the entirety) needed for them to further improve the service,” he said.

    He clarified though that he is leaving it to the PCC to decide on the issue of whether the telco buyout deal is in the best interest of the public. His concern is the efficient use of spectrum, especially in light of the need to improve internet connection speed in the country and public services.

    Newly elected President Rodrigo Duterte has given local telecommunications players one year to shape up telco services and internet speed or ship out.

    The DICT, which was given the mandate to make policies and plans in regard to telco services and the country’s ICT infrastructure, is still in the transition period. It is currently awaiting the Implementing Rules and Regulations (IRR) of the law that created the new department only last May.

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  • China’s Growing E-Commerce Addiction

    China’s Growing E-Commerce Addiction

    I am admittedly an Amazon shopping addict, so it was interesting to have a long conversation recently with Chinese colleagues in Nanning about their own growing addictions to online shopping. They are big fans of Taobao, although they also use other e-commerce sites likeJD.com and Suning.com. My colleagues are representative of a larger trend of Chinese consumers shifting partly from brick-and-mortar shopping to online shopping, and expanding online shopping in its own right. E-commerce now represents a high-growth sector.

    Though relatively new to online shopping, Chinese consumers already make up for almost half of global online retail sales, and are only growing in numbers. Online retail sales amounted to $581.61 billion in 2015, surging 33.3% from the previous year. The volume of online sales in China now exceeds that in the US, and online sales are expected to grow 20% annually by 2020. Furthermore, online shoppers represent the vanguard of China’s growth story, since they tend to be young, urban, and highly educated. They have a different attitude toward shopping than older generations, which were shaped as savers by more challenging political and economic circumstances. Younger shoppers are more willing to spend.

    Compared to brick-and-mortar retailing in China, e-commerce sales often experience fewer licensing requirements and quicker customs clearance. As a result, e-commerce is to some extent replacing shopping in physical marketplaces, and will comprise 42% of growth in private consumption by 2020 according to Boston Consulting and AliResearch. For this reason and others, hypermarkets such as Carrefour and Walmart have shut down a number of stores. Online shopping also allows consumers to access products that are not available in stores, including organic foods and some luxury products from overseas.

    As consumers in Tier 1 and Tier 2 cities (think Beijing, Shanghai, but also Chongqing and Chengdu) become increasingly savvy online shoppers, there continues to be large potential for online sales particularly in Tier 3 and 4 cities. E-commerce penetration amounts to 89% in Tier 1 and 2 cities, but only amounts to 62% in Tier 3 and 4 cities, as per the McKinsey iConsumer China 2016 Survey. The online shopper base in Tier 3 and 4 cities is 257 million, a population number that is larger than that of almost all countries in the world (except India, China as a whole, and the United States). That is serious market potential.

    To keep up with increasing demand from smaller urban and rural areas, online retailers are seeking to expand logistics infrastructure and services. For example, Alibaba ’s logistics arm, Cainiao, now owns 180,000 express delivery stations for the shipment of products and has recently expanded its fresh food distribution centers across China. The firm recently completed its first external funding round and is expected to spend $16 billion over the next five to eight years to expand its network. Growth in China’s underdeveloped logistics sector can certainly be expected to accompany the expansion of e-commerce.

    *originally posted by Forbes