Retail News CRM

Author: Mei Ling Tan

  • Black Eyed Peas Announce Grand Return To Hong Kong After Two Decades

    Black Eyed Peas Announce Grand Return To Hong Kong After Two Decades

    Mark the 19th of November on your calendars, as the Grammy-winning R&B, hip-hop, and pop sensation, The Black Eyed Peas, are set to make a grand return to Hong Kong. The concert will take place at AXA Wonderland in West Kowloon.

    Back After Twenty Years

    Almost two decades have passed since The Black Eyed Peas last performed in Hong Kong, their memorable show taking place at the AsiaWorld-Expo. Fans can anticipate an energizing blend of fresh tracks and some of the band’s most recognizable chart-topping hits. Many will be hoping for renditions of popular songs such as ‘Where Is the Love?’, ‘I Gotta Feeling’, ‘Pump It’, ‘Boom Boom Pow’, and ‘Let’s Get It Started’, and would undoubtedly be ready to dance along if they played.

    The Current Formation

    The current line-up for The Black Eyed Peas includes will.i.am, apl.de.ap, and Taboo. The group’s vocal duties have been taken over by the Filipino-American singer, J. Rey Soul, after the departure of Fergie in 2018. While fans may miss Fergie’s distinctive vocals, they can still look forward to a nostalgic night filled with singing along to their favorite tunes from the 2000s and dancing like it’s 2005.

    Tickets and Pricing

    There’s currently no word on when tickets will go on sale or what the pricing tiers might be. Keep an eye out for further details!

    Questions & Answers

    When is The Black Eyed Peas’ concert in Hong Kong?
    The concert is scheduled for the 19th of November.

    Who are the current members of The Black Eyed Peas?
    The current formation of the group includes will.i.am, apl.de.ap, Taboo, and J. Rey Soul.

    What can fans expect from the concert?
    Fans can look forward to a nostalgic evening featuring a mix of new material and some of the band’s most popular chart-topping hits.

  • Animate’s Much-anticipated Return To Hong Kong: A Boost For Anime, Manga, And Game Enthusiasts

    Animate’s Much-anticipated Return To Hong Kong: A Boost For Anime, Manga, And Game Enthusiasts

    Excitement is brewing among anime, manga, and video game fans, as Japan’s prominent retailer, Animate, is making a much-anticipated comeback in Hong Kong. This news is particularly thrilling for local enthusiasts, who often make trips to Japan, visiting various Animate outlets nationwide to stock up on the latest merchandise.

    A Teaser for the Upcoming Store

    Animate, on September 12, hinted at its Hong Kong store’s imminent launch through a post on its Facebook page. The message was primarily targeted towards potential employees, inviting them to apply for active positions. The remaining content of the post remained mysteriously brief, only hinting at the store’s impending arrival.

    The Return of a Familiar Face

    Previously, Animate operated a retail branch in Hong Kong’s Mong Kok, along with an Animate Cafe, known as Youme Cafe. However, both facilities closed their doors in 2020. Five years on, local fans can anticipate the return of Japan’s foremost retailer of anime, manga, and games-related merchandise – again, in Mong Kok. However, the particulars regarding the opening date and precise location are yet to be clarified. In Japan, Animate boasts over 100 retail stores. Globally, the brand maintains several outlets in mainland China, Thailand, Taiwan, and the US. Its flagship store, a nine-story building located in Tokyo’s Ikebukuro district, holds a Guinness World Record for being the ‘largest anime store’ in the world.

    A Timely Reopening

    With Japanese anime and manga content enjoying immense popularity among Hong Kong’s audience, Animate’s return couldn’t have been better timed. Currently, an Attack on Titan exhibition is being held in Kai Tak, and Demon Slayer: Kimetsu No Yaiba Infinity Castle continues to screen in cinemas. Furthermore, the large-scale Ani-Com & Games Hong Kong event happens every summer. This context sets the stage perfectly for Animate’s return, potentially adding to the excitement of the fans who are already saving up to splurge on the upcoming merchandise.

    Questions & Answers

    When is Animate expected to reopen in Hong Kong?
    The exact opening date has not been disclosed yet.

    Where will the new Animate store be located?
    Though the exact location is not confirmed, it is expected to be in Mong Kok, where Animate’s previous store was located.

    What does Animate specialize in?
    Animate is a leading retailer in Japan, specializing in anime, manga, and video game merchandise.

  • Hong Kong International Airport Scores High In Global Ranking For Best Airport Washrooms

    Hong Kong International Airport Scores High In Global Ranking For Best Airport Washrooms

    Hong Kong’s airport, already considered the fifth cleanest globally, has now been recognized for another unique feat – its excellent public washrooms. The international air transport rating body, Skytrax, awarded Hong Kong International Airport the fifth position in its inaugural World’s Best Airport Washrooms 2025 awards. The other airports outshining HKIA in this category include Bahrain International Airport, Seoul Incheon International Airport, Tokyo Haneda Airport, with Singapore’s Changi Airport clinching the top spot.

    Superior Washroom Facilities at HKIA

    The award-winning washrooms at HKIA stand out for their remarkable cleanliness and generous space, both in the waiting areas and individual cubicles. Recognizing that travelers often need to carry their luggage into the washroom, the design incorporates plenty of room for these items.

    Furthermore, the washbasins in these restrooms are ultra-modern, all-in-one stations where one can rinse, soap, and dry their hands in one place, eliminating the need to move around wetting the floor. Another fascinating feature is an intelligent noticeboard system at the entrance of each washroom that displays the current occupancy rate and the number of unoccupied stalls. Additionally, each cubicle is fitted with a red and green LED light indicator to show its occupancy status, eliminating the need for guesswork or knocking to check if a stall is available. The men’s bathroom even boasts small screens resembling airplane windows installed above the urinals to keep users entertained.

    Selection Process and Rankings

    Skytrax evaluated 235 airports worldwide to compile these rankings. Given that this was the first year of rating airport bathrooms, the awards were based on feedback from Skytrax’s audit office. However, traveler feedback will be factored into the rankings for future awards. Intriguingly, all ten of the recognized airport bathrooms are located in Asia, with Japan, the homeland of smart toilets, having five of its airports in the top 10.

    Among the standout facilities, the New Chitose Airport in Hokkaido was particularly noteworthy, mainly due to its unique Japanese onsen bathing facilities inside the airport terminal.

    The top ten airport bathrooms in 2025 include:

    1. Singapore Changi Airport
    2. Tokyo Haneda Airport
    3. Seoul Incheon International Airport
    4. Bahrain International Airport
    5. Hong Kong International Airport
    6. Kansai International Airport
    7. New Chitose Airport
    8. Tokyo Narita Airport
    9. Taiwan Taoyuan International Airport
    10. Fukuoka Airport

    Questions & Answers

    Which airport won the top spot in the World’s Best Airport Washrooms 2025 awards?
    Singapore Changi Airport won the top spot in these awards.

    What unique feature do the washrooms at Hong Kong International Airport have?
    The washrooms at Hong Kong International Airport have an intelligent noticeboard system that displays the current occupancy rate and the number of unoccupied stalls. They also have an all-in-one wash station, and LED indicators for stall occupancy.

    Which country has the most number of airports in the top 10 list of the World’s Best Airport Washrooms 2025 awards?
    Japan has the most number of airports, five in total, in the top 10 list of these awards.

  • Royal Enfield Himalayan 750: Anticipated Adventure Motorcycle Nears Market Debut In India

    Royal Enfield Himalayan 750: Anticipated Adventure Motorcycle Nears Market Debut In India

    Royal Enfield is reportedly in the process of introducing the Himalayan 750 model to the Indian market. This much-anticipated adventure motorcycle has been making regular appearances for some time. Recently, a new version of the Himalayan 750 was observed during testing within the country. Despite no official announcement of the launch date, the growing frequency of test sightings suggests that the motorcycle’s market premiere is imminent.

    Design and Features

    Royal Enfield has previously provided a preview of the Himalayan 750, which is to be introduced alongside the electric Himalayan motorcycle. The latest sightings suggest that this specific model will feature alloy wheels. This could indicate that the Himalayan 750 will be available in two versions at launch. In terms of design, the Himalayan 750 appears to share the taillight design with its 450 counterpart, and includes a single-sided upswept exhaust, a rear luggage rack, and bears a similar overall design to the Himalayan 450. The test vehicle was also spotted with a saree guard, which suggests that it is very close to being ready for production.

    As of now, the full list of features for the Himalayan 750 has not been revealed. However, the recently spotted test vehicle was seen with a tripper dash, indicating it will feature music control and Google Maps functionality, among other things.

    Performance Specifications

    The Royal Enfield Himalayan 750 is set to be the brand’s initial offering in the 750cc category. Its power unit is expected to be equipped with a slipper and assist clutch for smooth transmission. The 750cc engine is anticipated to deliver a power and torque output of approximately 55 hp and 60 Nm, respectively.

    Questions & Answers

    What is the latest on the Royal Enfield Himalayan 750?
    The latest model, which is expected to feature alloy wheels, has been spotted undergoing testing in India, suggesting it is nearing its market debut.

    What will the design of the Royal Enfield Himalayan 750 look like?
    The design appears to include a single-sided upswept exhaust, a rear luggage rack, a saree guard, and bears a resemblance to the Himalayan 450, particularly with its shared taillight design.

    What is expected of the Himalayan 750’s performance?
    The power unit is likely to be equipped with a slipper and assist clutch for smooth transmission, and the 750cc engine is anticipated to deliver a power and torque output of approximately 55 hp and 60 Nm, respectively.

  • Ferrari Unveils Unique Sound Strategy For First Electric Vehicle: Authenticity Over Simulation

    Ferrari Unveils Unique Sound Strategy For First Electric Vehicle: Authenticity Over Simulation

    Ferrari is on the brink of releasing its debut electric vehicle, causing mixed feelings amongst fans of the brand. Despite some concerns surrounding the introduction of an electric offering, the Maranello-based automaker is making concerted efforts to ensure that all aspects of the vehicle are perfected. Among these, significant attention is being given to the vehicle’s sound, which had been rumored to mimic that of a traditional internal combustion engine. Ferrari, however, has been transparent about its approach to the sound of their forthcoming electric model.

    Ferrari’s Authentic Sound Approach

    In a clear stance, Ferrari has dismissed the concept of simulating engine noises for their electric vehicle. Instead, the luxury car maker aims to embrace what it refers to as the ‘authentic’ sound of the motor. The company further expressed its intention to enhance the auditory output of the power units.

    If Ferrari can realize this goal, it could mark a significant moment within the automotive industry. Other traditional car manufacturers have grappled with the challenge of creating a satisfactory sound experience for electric vehicles. This comes in light of the absence of the familiar rumble found in performance vehicles powered by gasoline engines.

    Automakers have made numerous attempts at curating suitable sounds for electric vehicles to date. Notable examples include Dodge’s efforts using what was termed a “Fratzonic Chambered Exhaust”. In contrast, other manufacturers have opted to leave the natural sound of the electric motors untouched. Ferrari, however, is pursuing a unique strategy.

    Finding Inspiration in Unexpected Places

    The solution to Ferrari’s acoustic challenge was found in the unlikely form of an electric guitar. Inspired by the instrument’s engineering, Ferrari plans to capture and then enhance the vibrations generated by the drivetrain components. This optimal balance will be attained through a highly sensitive sensor positioned on the rear axle. This sensor will pick up the frequencies of the powertrain and amplify them, projecting the sound into the vehicle’s environment.

    The design approach specifically employs an accelerometer to capture vibrations from the drive unit, which are subsequently amplified to match the sound of the electric motor. Ferrari asserts that the resulting sound will provide practical utility, offering valuable feedback to the driver.

    Ferrari further clarified that the latency between the vibrations and sound is imperceptible to the human ear. During high-speed driving, the driver will be able to hear the motor accelerate, regenerate, or even disengage. This is due to the front motors of the forthcoming Elettrica model, which are designed with a disconnect feature, enabling the vehicle to switch to rear-wheel drive.

    Questions & Answers

    What approach to sound is Ferrari taking for its electric vehicles?
    Ferrari is aiming to capture and enhance the ‘authentic’ sound of the electric motor, rejecting the idea of simulating traditional engine noises.

    What technology is Ferrari using to capture the sound of its electric vehicles?
    Ferrari is using a high-precision sensor, similar to an accelerometer, positioned on the rear axle to capture the frequencies of the powertrain, which are then amplified and projected into the surroundings.

    What will the sound offer to the driver of the Ferrari electric vehicle?
    Ferrari claims that the resulting sound will be functionally useful, providing real-time feedback to the driver about the speed, regeneration, and engagement status of the motor.

  • After Flipkart, Royal Enfield Begins Selling 350 CC Motorcycles On Amazon

    After Flipkart, Royal Enfield Begins Selling 350 CC Motorcycles On Amazon

    Royal Enfield, a well-known motorcycle manufacturer, has recently made its entry into the online retail sector by offering its motorcycles for sale on Flipkart. Advancing its ventures in the e-commerce domain, the company has now disclosed its collaboration with Amazon India. This partnership expands consumers’ options for purchasing the company’s 350 cc range of motorcycles directly from these platforms.

    The array of motorcycles now accessible on Amazon includes the Royal Enfield Classic 350, Hunter 350, Bullet 350, Meteor 350, and Goan Classic 350. This offering mirrors the company’s previous approach with Flipkart, which excluded the more costly and larger models such as the Himalayan 450, Guerrilla 450, Scram 440, and the 650 cc range, including models like the Continental GT650, Interceptor 650, among others.

    Partnership Benefits

    Royal Enfield has communicated that its partnership with Amazon India will yield flexible payment options, thereby simplifying the process for customers to acquire a motorcycle. At present, these models are available in five cities, specifically Ahmedabad, Chennai, Hyderabad, New Delhi, and Pune, via a dedicated Royal Enfield brand store on Amazon.

    The company assures that deliveries and after-sales services will be handled by the dealership chosen by the customer in their city. Besides motorcycles, the online store also presents a range of accessories, riding gear, and merchandise. This step follows the company’s previous collaboration with Flipkart, which catered to customers in Bengaluru, Gurugram, Kolkata, Lucknow, and Mumbai.

    Questions & Answers

    What does Royal Enfield’s partnership with Amazon India entail?
    This collaboration enables the company to offer its 350 cc range of motorcycles directly on the Amazon platform. It also provides flexible payment options for customers.

    Which models are available through this online offering?
    The range includes the Royal Enfield Classic 350, Hunter 350, Bullet 350, Meteor 350, and Goan Classic 350.

    What additional services does Royal Enfield provide to online customers?
    In addition to delivering motorcycles, the company also offers after-sales services to be handled by the chosen dealership in the customers’ city. The online store features a variety of accessories, riding gear, and merchandise.

  • Nestle Exits Dairy Methane Action Alliance, Commences Partnership With World Farmers’ Organisation

    Nestle Exits Dairy Methane Action Alliance, Commences Partnership With World Farmers’ Organisation

    Nestle, a global food conglomerate, has announced its decision to exit the Dairy Methane Action Alliance, an international consortium committed to reducing methane emissions. The consortium, established in December 2023, comprises members like Danone, Kraft Heinz, and Starbucks. These members pledge to openly monitor and report methane emissions derived from their dairy supply chains, as well as design and implement strategies to curb these emissions over time.

    Despite withdrawing from the alliance, Nestle has not provided a specific reason for its decision. Nevertheless, the company has affirmed its dedication to lowering greenhouse gas emissions, including methane, across its supply chains. Nestle reiterated its pledge towards achieving net-zero emissions by 2050.

    New Collaboration

    Following its departure from the Dairy Methane Action Alliance, Nestle announced a partnership with the World Farmers’ Organisation. The alliance aims to enhance the resilience of food systems in the face of climate change.

    Climate Alliances Facing Challenges

    Nestle’s withdrawal represents a setback for corporate alliances aiming to mitigate the effects of global warming. This development coincides with the dismantling of several climate protection initiatives by high-profile figures, such as former US President Donald Trump. Additionally, numerous major banks have left the sector’s main group committed to reducing carbon emissions.

    Nestle emphasized its routine assessment of memberships in external organizations, declaring that it has chosen to terminate its membership in the Dairy Methane Action Alliance following such a review.

    By the end of 2024, Nestle had successfully reduced its methane emissions by nearly 21% compared to 2018 levels, according to the company’s 2024 non-financial statement.

    Methane, which is approximately 30 times more potent than carbon dioxide, is a key target in the fight against global warming. Agriculture accounts for nearly 40% of human-induced methane emissions, with the lion’s share originating from livestock, according to the Environmental Defense Fund (EDF).

    The EDF, the organization which established the methane alliance, stated that Nestle’s logo had been taken off its main page, although the company’s name remains visible on other pages. The EDF offered no reason for Nestle’s withdrawal, but acknowledged and appreciated Nestle’s ongoing commitment to addressing dairy emissions through its Dairy Climate Plan and Net Zero Roadmap.

    Questions & Answers

    Question: Why did Nestle leave the Dairy Methane Action Alliance?
    Answer: Nestle hasn’t provided a specific reason for its decision to withdraw from the Dairy Methane Action Alliance.

    Question: Is Nestle still committed to reducing greenhouse gas emissions?
    Answer: Yes, despite its withdrawal from the Dairy Methane Action Alliance, Nestle has affirmed its commitment to lowering greenhouse gas emissions, including methane. The company has also reiterated its goal of achieving net-zero emissions by 2050.

    Question: Has Nestle formed any new partnerships after leaving the Dairy Methane Action Alliance?
    Answer: Yes, Nestle has announced a partnership with the World Farmers’ Organisation, aiming to enhance the resilience of food systems towards climate change.

  • Levi Strauss & Co. Sees Robust Q3 Growth Driven By Direct-to-consumer Sales Surge

    Levi Strauss & Co. Sees Robust Q3 Growth Driven By Direct-to-consumer Sales Surge

    Levi Strauss & Co. continues to prove its strength in the retail industry, experiencing significant profit in the third quarter. The primary factor driving this growth is the double-digit increase in sales through the company’s direct-to-consumer (DTC) channel.

    Financial Performance

    By the end of the third quarter on August 31, the firm’s net revenues had reached $1.5 billion, showing a 7% rise year-on-year. This growth is consistent in both reported and organic terms. Sales in the Americas, Asia, and Europe also saw considerable increases, with 6%, 12%, and 5% respectively. Specifically, the U.S. saw a 3% increase in sales, reflecting the company’s strong presence in the domestic market.

    The DTC channel played a significant role in this surge with net revenues increasing by 11% as per reported data and 9% organically. This is attributed to a 7% jump in the U.S., a 4% rise in Europe, and a staggering 14% surge in Asia. Meanwhile, wholesale net revenues also observed an uptick, though at a slower pace, with a 3% rise in reported terms and a 5% increase organically.

    Profit and Future Strategy

    The company’s operating margin saw remarkable growth, reaching 10.8% from the previous year’s 2.3%. The gross margin also improved by 110 basis points to a robust 61.7%. The driving factors for this improvement were a favorable channel mix and price increases, which were slightly offset by the effects of import tariffs.

    The net income from continued operations, excluding the Dockers business, stood at $122 million, a significant increase from last year’s $23 million. The company also successfully sold the Dockers intellectual property and operations in the U.S. and Canada for $194.7 million as of July 31. The remaining operations are projected to be sold in the first quarter of the upcoming year.

    The President and CEO of Levi Strauss & Co., Michelle Gass, lauded the company’s impressive performance, attributing it to the strategic shift towards becoming a DTC-first, comprehensive denim lifestyle retailer. Despite the complex macroeconomic environment, Gass expresses optimism about the company’s ability to sustain this profitable growth well into 2026 and beyond.

    Expectations for the Coming Year

    Levi Strauss & Co. has revised its full-year guidance upward, predicting a 3% increase in net revenues. This is a significant rise from the 1-2% growth forecast provided in the second quarter. This prediction assumes that import tariffs from China will remain at 30% and the rest of the world at 20%.

    Questions & Answers

    What was the primary driver behind Levi Strauss & Co’s growth in the third quarter?
    The key driver was the double-digit growth in sales from the company’s direct-to-consumer (DTC) channel.

    What led to the improved operating margin of Levi Strauss & Co.?
    The improvement in operating margin was driven by a favorable channel mix and price increases, partially offset by the impact of tariffs.

    What are Levi Strauss & Co.’s growth expectations for the upcoming year?
    For the coming year, the company predicts a 3% increase in net revenues, assuming that import tariffs remain the same.

  • Grab Introduces Electric Car Service In Hanoi, Challenging Xanh Sm’s Market Dominance

    Grab Introduces Electric Car Service In Hanoi, Challenging Xanh Sm’s Market Dominance

    Grab, the renowned ride-hailing company, has launched its electric car service in Hanoi, marking a significant entry into the predominantly electric taxi market, primarily controlled by Xanh SM. This move is a strategic approach by Grab to expand their customer base and champion sustainable transportation options.

    Strategies and Goals

    Nguyen Hanh Linh, the director of Grab Vietnam’s mobility division, revealed that the newly introduced service aims to diversify income opportunities for their driver-partners. This strategy is expected to boost their confidence to make a shift toward electric vehicles. After its launch in Hanoi, Grab has ambitious plans to roll out the service in HCMC.

    The current ride-hailing market in Vietnam is mainly controlled by three major players: Grab, Be, and Xanh SM. Xanh SM stands out by exclusively using electric cars constructed by its sister company, VinFast.

    Customer Choices

    It is noteworthy that Grab users do not have the option to specifically request electric cars. Whether the customer gets a VinFast or BYD electric car is a matter of chance. Grab’s decision to launch the electric vehicle service was influenced by the rising number of electric vehicles on its platform, a trend which has been encouraged by driver incentives in recent years.

    Market Trends and Predictions

    A 2024 report estimated Vietnam’s ride-hailing and food delivery market to be valued at US$4 billion, with the potential to reach up to $9 billion by 2030. A survey conducted in May indicated that 55% of users in major cities chose Grab for ride-hailing services, compared to 32% for Xanh SM and 9% for Be.

    A report by Mordor Intelligence stated that Xanh SM took the lead in the ride-hailing market in the last quarter of 2024, holding a 44.68% share in the second quarter of this year. Grab Vietnam, however, disputed these figures, claiming that the research methods used and data sources were unverifiable and misleading.

    Questions & Answers

    What was the strategic aim behind Grab launching its electric car service in Hanoi?
    The launch aimed to expand Grab’s user base and promote environmentally friendly transportation.

    What is the next city where Grab plans to roll out its electric car service?
    After Hanoi, Grab plans to introduce the service in HCMC.

    How did Grab respond to Mordor Intelligence’s report about Xanh SM’s market lead?
    Grab disputed the findings, claiming that the data sources were unverifiable and the research methods were inadequate, leading to misleading conclusions.

  • Gold prices’ rally continues

    Gold prices’ rally continues

    On Wednesday, the price of gold in Vietnam saw a further increase, continuing its upward trajectory in the wake of record-high global bullion rates. The Saigon Jewelry Company raised the price of its gold bars by 0.42% to VND142.5 million (equivalent to US$5,405.61) per tael. This upward adjustment came after a morning increase of 0.92%.

    Year-to-Date Gains

    Bullion prices have seen a significant rise of 68% in the year-to-date. Currently, these prices are now over VND14 million per tael higher than the global rates. In the day’s trading, the price of a gold ring rose to VND139.5 million per tael, marking a 0.29% increase from its value earlier in the day. It’s crucial to note that in Vietnam, a tael is equivalent to 37.5 grams or 1.2 ounces.

    Global Gold Prices

    Worldwide, gold prices continue their historic surge, breaking past the $4,000 an ounce mark for the first time. This milestone was reached on Wednesday as investors sought refuge in the safe haven asset amid growing geopolitical uncertainties and speculation of further U.S. interest rate cuts. The spot gold price rose 1.2% to stand at $4,032.46 per ounce. Concurrently, U.S. gold futures for December delivery rose by 1.3% to register at $4,054.80 per ounce.

    This precious metal has experienced a twofold increase over the past three years, with a 12% rise in September alone. According to BNP Paribas analyst David Wilson, in most years, one or two risk drivers influence the gold price. He noted, “Right now, everything that is a traditional gold driver is happening.”

    Questions & Answers

    What is the current price of gold per tael in Vietnam?
    The price of gold per tael in Vietnam as determined by the Saigon Jewelry Company is currently VND142.5 million, equivalent to US$5,405.61.

    What factors are contributing to the current rise in global gold prices?
    The rise in global gold prices can be attributed to increasing geopolitical uncertainties and expectations of further U.S. interest rate cuts, driving investors towards the safe haven asset.

    What has been the percentage increase in gold prices over the past three years?
    Gold prices have seen a twofold increase over the past three years.

  • Asia’s Fashion Giant Urban Revivo Makes Strategic Inroad Into Europe With Uk Flagship Store

    Asia’s Fashion Giant Urban Revivo Makes Strategic Inroad Into Europe With Uk Flagship Store

    Urban Revivo, a leading fashion brand from Asia often dubbed as “the Zara of Asia,” has recently launched its flagship store in the UK, on Neal Street in Covent Garden. The 515 square meter store is nestled among unique boutique stores and established heritage brands, marking a strategic inroad into Europe’s vibrant fashion industry and demonstrating the brand’s global ambitions.

    Establishing a Global Presence

    Urban Revivo, founded in 2006, has expanded rapidly across Asia, with over 400 stores spread across China, Southeast Asia, and recently, the United States. The company’s launch in Covent Garden follows its debut in New York’s SoHo district in February, and is set to be followed by further entries into other global fashion hubs including Hong Kong and Tokyo.

    The Covent Garden location offers an exciting opportunity for Urban Revivo to engage with London’s dynamic fashion scene. Vivian Chen, CEO of Urban Revivo International, recognizes that the introduction of new brands often face high entry barriers, necessitating time for consumers to build trust and familiarity. Approximately 60% of the Covent Garden store’s offerings are designed by the company’s London-based European Design Center. This reflects the brand’s “quiet luxury” aesthetic, which Chen describes as a blend of timeless sophistication and subtle individuality.

    Adapting to Different Markets

    Urban Revivo is quick to adapt its brand to resonate with the distinct tastes of its different markets. Chen notes that the European market values longevity in design, quiet luxury, and a clear brand identity, differing from Asian markets, particularly China, where fast-changing fashion trends and brand experimentation are more prevalent.

    Boasting design centers in Guangzhou and London, Urban Revivo is building a connecting bridge between Eastern and Western aesthetics, aiming to create a brand that resonates globally. The brand plans to replicate its successful consumer research and feedback system, which is supported by millions of members, in the UK and European markets.

    Challenges and Opportunities

    Chen recognizes that Europe, home to three major fashion capitals, presents unique challenges due to its rich tradition of art and fashion, and consumers with avant-garde perspectives on cultural trends. However, the company’s success in the UK market serves as a solid foundation for its expansion into the broader European market and other new regions.

    While Urban Revivo is characterized by its fast-fashion model, with a typical turnaround from trend to retail shelf in just 10 days, its approach is more considered. The London store, for example, carries only 800 Stock Keeping Units (SKUs).

    Future Ventures

    Urban Revivo’s global expansion plan includes new ventures into Hong Kong and Tokyo, two of Asia’s most mature and fashion-forward markets. The company plans to open a flagship store in Hong Kong’s Harbour City, a luxury shopping destination in Tsim Sha Tsui, and is preparing to debut its store in Japan’s fashion capital, Tokyo, by the end of this year.

    Questions & Answers

    What is Urban Revivo’s expansion strategy?
    Urban Revivo’s expansion strategy involves establishing a presence in global fashion capitals such as London, New York, Hong Kong, and Tokyo, and adapting its brand to resonate with the distinct tastes of its different markets.

    How does Urban Revivo’s approach differ from traditional fast-fashion brands?
    Unlike traditional fast-fashion brands that flood stores with high-volume, high-turnover SKUs, Urban Revivo’s strategy is more measured. The London store, for example, carries only 800 SKUs.

    What are Urban Revivo’s future expansion plans?
    Urban Revivo plans to expand into Hong Kong and Tokyo, two of Asia’s most mature and style-conscious markets. The company will open a flagship store in Hong Kong’s Harbour City and is preparing to debut its store in Japan’s fashion capital, Tokyo, by the end of this year.

  • Gap Inc. Partners With Google Cloud, Leveraging Ai To Revolutionize Retail And Customer Experience

    Gap Inc. Partners With Google Cloud, Leveraging Ai To Revolutionize Retail And Customer Experience

    Gap Inc. has joined forces with Google Cloud in a multi-year partnership aimed at fast-tracking the company’s tech strategy through the application of artificial intelligence (AI). The overarching objective is to bolster operations and improve consumer interactions throughout its various brands.

    Harnessing the Power of AI

    According to Sven Gerjets, Gap Inc’s Chief Technology Officer, the company is embracing AI as a transformative tool in retail, building its future tech roadmap around it.

    He stated, “This partnership offers us the proficiency and speed to integrate AI throughout our operations, enabling our teams, igniting creativity, and delivering to our customers more swiftly and with a higher degree of personalisation than ever before.”

    The collaboration with Google Cloud will equip Gap with a cohesive, AI-powered platform devised to enhance product development, planning, and pricing processes. This will spark creativity and efficiency across all its brands, which include Old Navy, Gap, Banana Republic, and Athleta.

    To facilitate product design, customer experience, and employee enablement, Gap will utilize Google Cloud technologies such as Gemini, Vertex AI, and BigQuery.

    Reinventing Retail with AI

    Thomas Kurian, CEO of Google Cloud, expressed his enthusiasm about the partnership, saying it’s about revolutionising the retail landscape with AI and supporting Gap in leading the industry in terms of speed, personalisation, and game-changing customer experiences.

    With AI, Gap envisages creating a hyper-personalised shopping experience for consumers, enabling stronger storytelling and relevance to engage a wider audience. Furthermore, Google AI will assist Gap in optimizing ad placements and fortifying omnichannel marketing through Google Ads.

    Gap has already begun leveraging AI tools to aid employees in decision-making and execution, thereby enhancing efficiency.

    Sven Gerjets stated, “By re-engineering our workflows and empowering every employee with AI, we are allowing Gap Inc teams to concentrate on creativity, culture, and customer connection, while preserving the company’s human-centric DNA at the heart of innovation.”

    Questions & Answers

    What is the aim of the partnership between Gap Inc and Google Cloud?
    The partnership aims to accelerate Gap Inc’s tech strategy through AI, thereby improving operations and customer experiences across all of its brands.

    How will Gap Inc implement Google Cloud technologies?
    Gap Inc will utilize Google Cloud technologies to enhance product development, planning, and pricing procedures, and streamline product design, customer experience, and employee enablement.

    How will AI effect the shopping experience for Gap Inc’s customers?
    With AI, Gap Inc aims to create a hyper-personalised shopping experience for customers, enabling stronger storytelling and reach to a wider audience.

  • Vietnam Leads In Projected Salary Growth In Southeast Asia, Says Global Study

    Vietnam Leads In Projected Salary Growth In Southeast Asia, Says Global Study

    Vietnam is projected to have the most significant salary increase among Southeast Asian countries in 2025, with an estimated growth rate of 7.7%, according to a recent study by a leading global professional services firm.

    Salary Increase and Turnover Study for Southeast Asia

    The study, which ran from July to September 2025, assessed salary alterations and staff turnover rates from over 700 businesses in Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam. The research indicated that the anticipated salary hikes for Southeast Asia (SEA) are projected to be 5.3% for 2026.

    When examining salaries across various industries per country, the life sciences and medical devices sector is predicted to witness the highest increase in Singapore (4.6%), whereas technology is leading in Vietnam (7.1%) and Indonesia (5.9%). In Malaysia, the consulting, business, and community services sector takes the lead with an expected increase of 4.8%.

    Retaining Top Talent and Reducing Attrition

    Rahul Chawla, the partner and head of Talent Solutions for Southeast Asia at the professional services firm, highlighted the dual challenges organizations are currently grappling with. As companies across SEA ramp up their investments in technology and strategic ventures, they are increasingly concentrating on retaining their best and most skilled employees. According to Chawla, balancing escalating compensation costs with the necessity for agility is paramount. The most successful enterprises are utilizing real-time market data and total rewards strategies to stay competitive.

    The study found that employee attrition rates were in double digits across all countries in the region. The Philippines and Singapore are anticipated to have the highest turnover rates, at 20.0% and 19.3% respectively, followed by Malaysia at 18.2%.

    Attrition rates also differ across industries, with the consulting, business, and community services sector topping the list with a rate of 22.6%. This is followed by the retail sector at 21.6% and manufacturing at 17.5%. The research revealed that 42% of businesses report difficulties in hiring or keeping employees.

    Skills Gap Challenges

    The study also found that 63% of businesses are currently dealing with skills gap challenges, while 12% anticipate short-term gaps, and 16% foresee longer-term gaps. Roles in information technology, engineering, and sales remain the most difficult to fill, while new hire premiums range between 1.3 to 8.2%, which is lower than the previous year, indicating an increased focus on cost control.

    The most sought-after “hot jobs” include sales (24%), information technology (24%), artificial intelligence (AI)/machine learning (ML) (21%), cybersecurity (20%), and engineering (19%). This trend towards digital and risk-focused skills suggests that firms are emphasizing sustained compensation strategies to secure skills that are crucial for the future in an increasingly competitive market.

    Evon Lock, head of data solutions for Southeast Asia at the professional services firm, commented that despite the hiring and retention pressures, most organizations remain cautiously optimistic and plan to maintain or slightly increase their workforce.

    Questions & Answers

    What is the expected salary increase in Vietnam in 2025?
    The expected salary increase in Vietnam in 2025 is 7.7%.

    Which industry is projected to have the highest salary increase in Singapore?
    The life sciences and medical devices industry is expected to have the highest salary increase in Singapore.

    What are the most in-demand jobs according to the study?
    The most in-demand jobs are in sales, information technology, artificial intelligence/machine learning, cybersecurity, and engineering.

  • Revolutionizing Retail: How Innovative Design Transforms The Shopping Experience

    Revolutionizing Retail: How Innovative Design Transforms The Shopping Experience

    In the realm of physical retail, innovative and creative designs have a significant influence on the shopping experience. Among the noteworthy brick-and-mortar stores promoting such inventive designs are Farm Rio, Manière de Voir, Crocs, Huckberry, H&M, Todd Synder, and Tm:rw.

    Farm Rio: An Intimate Shopping Experience

    Brazilian brand Farm Rio opened its third and smallest New York City store in August, at 1055 Madison Avenue on the Upper East Side. The store greets customers with a stunning mosaic installation, designed in collaboration with Bisazza, an Italian luxury mosaic maker. The mosaic, composed of 1.9 million hand-placed glass tiles, took over 460 hours to install. This store’s design elements include earthy-green carpets and plush gray seating, creating an intimate and luxurious shopping experience. The brand’s international portfolio includes over 140 locations, including stores in Los Angeles, Paris, and Rio de Janeiro, the brand’s hometown.

    Manière de Voir: A Story of Persistence and Vision

    Manière de Voir, a Manchester-born brand, has opened its first US flagship at 521 Broadway in New York City. The brand’s founder and CEO, Reece Wabara, described the store as a “story of persistence, grit and bold vision.” The spacious store, located just steps away from major retail stores like Nike, Uniqlo, and Sephora, offers customers a chic layout in calming tones and an apparel line that blends a London-inspired streetwear aesthetic with a minimalist Parisian approach.

    Crocs: A New Era of Personalization

    In August, Crocs launched a new store concept called Icon at 543 Broadway in New York’s trendy Soho neighborhood. The 4000 sqft store offers an immersive shopping experience and the brand’s largest personalisation venture yet, drawing customers towards a range of shoes and accessories that blend style and functionality. Customers can customize their purchases with Crocs’ signature Jibbitz charms, including exclusive New York City ones.

    Huckberry: A Blend of Style and Adventure

    Huckberry, a prominent destination for men’s style and adventure, has opened its first permanent store in Georgetown, Washington, DC. The space, part gear shop, part art gallery, was designed with warm materials and clean lines, reflecting the brand’s reputation for men’s lifestyle content. Customers can find a variety of brands ranging from Flint and Tinder to emerging brands from Tokyo, Paris, and New York City.

    H&M: Elevated Shopping Experience

    H&M has inaugurated a new flagship store at The Original Farmers Market in Los Angeles. The store, spanning about 15,000 sqft across two floors, features a gallery-like feel with white, curved walls, wooden fitting rooms, and translucent displays. It operates on RFID-enabled systems, ensuring precise stock accuracy and enabling quick item location within the store. The new LA store serves as a model for upcoming stores in São Paulo, Las Vegas, and Toronto.

    Todd Synder: Refined Elegance

    In August, American menswear designer Todd Snyder opened his first Ohio store, drawing inspiration from refined elements of English sartorial style and the raw aesthetic of industrial design. The store features a comprehensive tailoring shop with a range of Italian suits and sport coats, Italian-made shoes and sandals, and an array of best-in-class brands from around the world.

    Tm:rw: The Future of In-Store Shopping

    Tm:rw, a three-story flagship, opened its doors in July in the heart of Times Square, displaying the world’s largest 3D retail hologram and offering an AI-powered digital avatar and immersive window displays. This new model of experiential retail is designed to let people engage with products in unexpected ways. It features rotating concept areas that span gaming, health and wellness, food, beauty, entertainment, and sports.

    Questions & Answers

    What is unique about the design of Farm Rio’s Madison Avenue store in New York City?
    The store features a beautiful mosaic installation made from 1.9 million hand-placed glass tiles. This nature-inspired mosaic is complemented by green, moss-like carpets and plush, gray seating that resembles smooth stones.

    Can customers personalize their purchases at the Crocs Icon store?
    Yes, customers can personalize their purchases with Crocs’ signature Jibbitz charms, including ones exclusive to New York City, at two customization counters in the store.

    What does the Tm:rw store in Times Square offer?
    The Tm:rw store offers a new model of experiential retail, featuring the world’s largest 3D retail hologram, an AI-powered digital avatar, and immersive window displays. It has rotating concept areas across gaming, health and wellness, food, beauty, entertainment, and sports.

  • Richard Hinson Takes Helm As Ceo Of Minor Dkl, Sets Stage For Coffee Club Expansion

    Richard Hinson Takes Helm As Ceo Of Minor Dkl, Sets Stage For Coffee Club Expansion

    Minor DKL Food Group, the Australian subsidiary of Thai-based company Minor International, has recently announced the appointment of Richard Hinson as their new CEO. This strategic move sets the stage for the next expansion phase of The Coffee Club.

    Hinson’s Background and Future Roles

    Before joining Minor DKL, Hinson held several high-ranking positions, managing intricate supply chains, high-volume consumer retail, and multi-location hospitality operations. His previous roles involved managing turnaround programs at Retail Food Group and aiding Countrywide in becoming a prominent foodservice distributor in Australia.

    Hinson emphasized the importance of people-centered operations in the success of cafés. “The heart of a successful café lies in its people – our franchise partners, their teams, and the customers who have made The Coffee Club a part of their daily routine,” Hinson stated.

    He pledged his commitment towards bolstering these partnerships and creating a culture that revolves around collaboration and innovation. Hinson aims to ensure a thriving environment for franchise partners and a personalized, memorable experience for every customer. He believes that such an approach will help continue to cultivate a café network that Australians can love and trust for generations to come.

    Hinson’s Plans for The Coffee Club

    In his new role with The Coffee Club, Hinson’s focus will be on strengthening franchise partnerships, boosting operational efficiency, and enhancing the customer experience. He has expressed his intention to support the launch of the new grab-and-go concept, Three Stories Café, which recently opened its first store in South Brisbane.

    Questions & Answers

    What is Richard Hinson’s background?

    Richard Hinson has a wealth of experience in the retail and hospitality sectors, having held senior leadership roles where he managed complex supply chains, high-volume consumer retail, and multi-site hospitality. He has also managed turnaround programs and helped establish a leading foodservice distributor.

    What is Hinson’s primary focus as CEO of Minor DKL Food Group?

    Richard Hinson aims to strengthen franchise partnerships, improve operational efficiency, and enhance the customer experience at The Coffee Club. He also plans to support the rollout of the new grab-and-go concept, Three Stories Café.

    What is the ultimate goal of Hinson’s strategy for The Coffee Club?

    Hinson’s objective is to create a thriving environment for franchise partners and provide a personalized, memorable experience for every customer. He believes that this approach will help build a café network that Australians will continue to love and trust for the years to come.