Category: E-Tailing

Retail News Asia is committed to providing both local and global retailers with the latest E-Commerce & Etail news throughout the Asian market. This on a daily base.

  • Uber defies Philippine suspension order

    Uber defies Philippine suspension order

    Uber initially obeyed the order and shut down its app on Tuesday morning but relaunched in the afternoon.  Ride-hailing giant Uber on Tuesday defied a Philippine government order to shut down, branding the suspension a “blatant violation” of its rights but risking its drivers being arrested.

    Philippine authorities announced on Monday that they would suspend Uber for one month for failing to have the proper permits to license its drivers.

    Uber initially obeyed the order and shut down its app on Tuesday morning, triggering anger from commuters who lashed out at the government for taking away what had become a trusted alternative to notoriously bad public transport.

    But on Tuesday afternoon Uber relaunched the app, telling commuters via Twitter that it had launched a legal appeal and would continue operations until the dispute was settled.

    In its motion for reconsideration to the transport authority, it said the suspension was a “blatant violation of USI’s (Uber’s) right to due process”.

    The government replied immediately, saying the suspension was still in force and threatening to arrest Uber drivers who violated it.

    “The order stands,” said Aileen Lizada, spokeswoman of the transport authority.

    “Uber is online again, let us apprehend,” she told reporters, narrating her order to traffic enforcers.

    Uber officially launched in Manila in 2014 and the service was later rolled out to a few provincial cities.

    The transport authority requires Uber to get permits for its drivers and vehicles, in the same way taxi companies must. However, Uber insists the drivers are independent contractors and thus do not have to get the permits.

    The dispute is Uber’s latest hurdle in Asia, where it also faced a two-month in hiatus in Taiwan this year. It has operated illegally in Thailand since 2014, though law enforcement has been patchy, with roughly 1.5 million people downloading the app.

    The firm is currently lobbying for a tweak to the decades-old motor law to allow ride-sharing apps in the kingdom.

    The Philippines suspension enraged many local commuters who find Uber and similar companies a better alternative to taxi drivers, who often demand higher fares than what is on their metres, decline to pick up customers and drive shoddy vehicles.

    “To the LTFRB, quit being scumbags and open your eyes to what people need,” Twitter user @sodachar said in reference to the transport authority.

    Politicians also weighed in.

    “The decision of the LTFRB to suspend Uber is both cruel and absurd,” said Senator Grace Poe, who heads the upper chamber’s transport committee.

    Uber has 66,000 drivers in the Philippines, company representatives told a Senate hearing this month.

    President Rodrigo Duterte’s spokesman on Tuesday defended the transport authority’s decision.

    “We affirm the positive and beneficial service offered by the transport network companies. However as per LTFRB, Uber Systems unduly challenged its rules and instructions,” Ernesto Abella said told reporters.

  • GrabBike drivers slam on the brakes in Hanoi to strike against pay cut

    GrabBike drivers slam on the brakes in Hanoi to strike against pay cut

    Some drivers are trying to stall the ride-hailing app by making false bookings. GrabBike drivers in Hanoi are encouraging each other to switch off the ride-hailing app in protest to a pay cut the company announced last weekend.

    Some are even hijacking the service by making false bookings to make life difficult for both passengers and other drivers who have not joined the picket line.

    Grab Vietnam has said starting September 5 it will deduct up to 20 percent of the fares that drivers receive from passengers instead of the current 15 percent.

    “The new payment poses a serious problem for us because the current fares that Grab charges are already very low, and more and more people are applying to work as GrabBike drivers,” said a driver named Binh in Cau Giay District.

    “The cost for fuel and phone cards is on us; the company does not cover those expenses,” he added, saying he and other disgruntled drivers have stopped working in the hope that the company would change its policy.

    A driver named Nam who has not switched off his engine said the situation is affecting customers because they can’t find a driver as easily and quickly as before.

    “I received three false bookings yesterday and I think they all came from GrabBike drivers,” he said.

    These bookings get canceled shortly before the drivers arrive, leaving real customers waiting and the drivers without a job.

    “The 20 percent deduction is fine with me. I think I just need to work harder. This job is still better than others because I can control my own schedule,” he said.

    Nam added that GrabBike fares have increased slightly recently.

    On their online forum, some drivers are telling others to switch from Grab to U.S.-based Uber, currently the firm’s only rival in Vietnam.

    Malaysia’s Grab Vietnam said the company has not decided what to do about the strike or the false bookings, and has just asked drivers to play by the company’s rules.

    “Grab started applying the 20 percent fee for new GrabBike drivers in Ho Chi Minh City in early May, and we will do the same for all GrabBike drivers in HCMC and Hanoi from September 5,” said Nguyen Thi Thu An, media director of Grab Vietnam.

    GrabBike drivers told us on Tuesday that they used to earn from VND150,000 ($6.6) to VND350,000 each day, but with more drivers joining the company, they only make around VND100,000 now.

    Several drivers told us a similar story in June, saying they are earning less and less now that they are having to compete with fellow drivers in the same network.

  • Card spending up, delinquency down – Monetary Authority of Macao

    Card spending up, delinquency down – Monetary Authority of Macao

    While credit-card spending has increased in Macau, the delinquency rate (amounts overdue for more than three months) has eased, Monetary Authority of Macao data shows.

    Total credit-card turnover reached MOP4.9 billion (US$608 million) in the second quarter, up 2.1 per cent quarter to quarter and 8.9 per cent year on year.

    Local cash advance turnover reached MOP225.2 million, nearly 4.6 per cent of total card turnover.

    Credit card repayments, including interest and fees, totalled about MOP4.8 billion – down 6.6 per cent from the first quarter but up 8.1 per cent from the same period last year. The ratio of overdue amounts remained low, dropping to 1.37 per cent at the end of June, down from 1.46 per cent at the end of the previous quarter.

    With more dual- and triple-currency cards, the total number of personal credit cards in circulation was 1,134,044 at the end of June. This was an increase of 3.7 per cent over the previous quarter earlier or 12.3 per cent year on year.

    Pataca (MOP) cards rose by 11.4 per cent to 796,992, Hong Kong dollar (HKD) cards increased by 10.2 per cent to 94,725 while renminbi (RMB) cards grew by 16.2 per cent to 242,327.

    Banks had granted about MOP27.3 billion in card limits by the end of the quarter, up 3.6 per cent since the end of March and a 15.5 per cent increase from a year earlier.

    Credit-card receivables amounted to MOP2.5 billion, of which rollover reached MOP751.7 million, nearly 30.5 per cent of receivables.

  • SoftBank invests $2.5b in Flipkart to stop Amazon

    SoftBank invests $2.5b in Flipkart to stop Amazon

    SoftBank has just announced its biggest investment in India: a whopping US$2.5 billion in Indian ecommerce company Flipkart.

    With this latest funding round, Flipkart boasts of over US$4 billion in cash on its balance sheet and SoftBank has become its largest shareholder.
    It’s the biggest ever private investment in an Indian technology company. “This is a monumental deal for Flipkart and India,” said Binny Bansal and Sachin Bansal, co-founders of Flipkart in an announcement made today.

    Neither SoftBank nor Flipkart disclosed the exact amount of funding which came from SoftBank Vision Fund, but sources said it is a little over US$2.5 billion.
    Last week, Tech in Asia reported that SoftBank was in talks with Flipkart for an investment after rival company Snapdeal, whose biggest investor is SoftBank, walked out of a distress sale to Flipkart. The deal was being negotiated for months.
    SoftBank is the largest investor in Snapdeal and Paytm, India’s two other homegrown ecommerce leaders. It made a solo investment of US$1.4 billion into Paytm earlier this year. “India is a land of vast opportunity.

    We want to support innovative companies that are clear winners in India because they are best positioned to leverage technology and help people lead better lives,” said Masayoshi Son, founder, chairman, and CEO of SoftBank.
    Last year, Jeff Bezos announced an additional investment of US$3 billion in Amazon India, on top of an initial US$2 billion back in 2014.

    The investment by SoftBank is part of the April funding round in which Flipkart had raised US$1.4 billion in capital from Tencent, Ebay, and Microsoft.

    The latest capital infusion by SoftBank – a mix of primary and secondary capital – will give Flipkart enough ammunition to fight the giant Amazon further.

    Launched in October 2007, Flipkart is India’s biggest homegrown ecommerce marketplace and has raised nearly US$5 billion in capital.

  • Online marketplace Pinkoi Thailand launches

    Online marketplace Pinkoi Thailand launches

    Pinkoi Thailand, a cross-border curated online marketplace for original design products, has been officially launched.

    Founded in Taiwan in 2011, Pinkoi individually selects its items, which include original handmade or small-scale produced clothes, shoes, bags, accessories and stationery.

    By curating products, Pinkoi appeals to specific demographics, reaching e-commerce consumers in Asia who want to make quick purchases because of limited browsing time.

    In Asia, says the company, the rise of the disposable incomes of millennials has seen a growing trend toward experiential spending, which includes a greater interest in one-off designs by local artisans.

    Inspired by the weekend markets and artistic fair in Taipei, the Pinkoi team seeks out up-and- coming and established niche designers throughout Asia. It supports its network of designers through workshops covering such topics as photography and packaging, webinars and online marketing.

    Pinkoi CEO Peter Yen says the latest launch is positive news for Thai designers, with 500 already signed up and accepted. “There is an incredible art and design scene in Thailand, and these numbers are expected to grow.”

    Through Pinkoi Chatbox, consumers can chat directly with designers, and even request customised items. Through the Pinkoi Window, designers can set up their own personal web page, while the Pinkoi Zine features news about designers. The Pinkoi Wall offers gift ideas and design inspirations.

    Opal Mahavana and Koranis Nettayanuwat, who co-own WhiteOakFactory, a Thai company that creates faux-leather bags, say they have sold 4000 items through Pinkoi since joining it two years ago. “We’ve been able to reach an international market that values individuality and smaller brands, giving us a presence outside of our localised community.”

    While Pinkoi is focussed on China, Hong Kong, Japan and the US, and now Thailand, it has a presence in 88 countries. It has 1.6 million members and has sold 3.7 million items.

    Today, 8000 shops on its website and app platforms offer about 860,000 products, retailing in five languages and 12 currencies.

    Designers reap 90 per cent of sales revenues.

  • JD.com expansion of offline experience shops

    JD.com expansion of offline experience shops

    The company, which rose quickly to become China’s largest retailer, online or offline, through its e-commerce business, is looking to leverage the advantages of an offline experience to further expand its lead.

    It is rolling out offline “JD Retail Experience Shops”, where customers can touch and feel products ranging from digital and home appliance products, to books, JD’s DingDong smart speaker and baby and maternal products, all of which are sourced from JD.com.

    The selection is focused on products that consumers often like to feel and test in person before buying, and tailored on a store-by-store basis using the big data that we have from each neighborhood’s shopping habits.

    Using a franchise model with centralized oversight and quality control, the shops will be powered by JD’s cutting-edge retail technology for demand planning, inventory management and targeted marketing, making the storefronts more efficient and adaptable to market changes than any traditional retail business.

    The shops provide a glimpse into the way e-commerce will change the future of retail. JD is working together with service partners to adapt their supply chains to increasing demand from customers for better and faster service.

    One of the biggest pain points for retail in today’s fast-moving consumer culture is inventory management.

    Unlike e-commerce companies, brick-and-mortar retailers have to keep many physical storefronts stocked with products, leading to inventory bloat when they overestimate demand, and lost business when they underestimate it.

    JD’s technology, powered by predictive analytics using big data, will keep offline stores stocked with recommended categories and suggested amounts of products, while localizing the selection depending on consumer buying preferences in each location.

    So far, there are 92 JD Retail Experience Shops with nearly 15,000 SKUs that are stocked and replenished using JD’s smart supply chain management systems. The number will increase to 300 by end of this year.

    JD Retail Experience Shops, some of which feature children’s play areas and massage areas for the elderly, are built as 200 square-meter spaces within stores operated by JD’s service partners. In Changping, a Beijing suburb, one JD Retail Experience Shop generated 1,096 orders worth RMB 1.23 million on its opening day.

  • Online spending eases in June

    Online spending eases in June

    The growth rate for New Zealanders’ total online retail shopping eased back slightly in June, but spending was still up 10 per cent compared to June last year.

    According to the latest BNZ and Marketview monthly report on New Zealand’s online retail sales, purchases from offshore online retailers accounted for 44.5 per cent of the month’s online spending, and spending at these retailers was up 13 per cent on June 2016.

    A surge in spending on Computers and Electronics drove half of the increase.

    Clothing had a quieter month than usual, with purchases from offshore online retailers only up  per cent on June last year.

    Spending at local online retailers was up 9 per cent on June last year.

    “While slower than the double-digit growth rates we’ve generally been seeing since 2016, this level of growth is still more than double that of local bricks-and-mortar stores, which were only up 4 per cent on June last year,” said Gary Baker, director, institutional research, Bank of New Zealand.

    Food store-types drove approximately half of the growth at local online sites (June 2017 vs June 2016).

    Clothing purchases were also strong at local online merchants, up 16 per cent on last June.

  • Alibaba to help transform Macau into a smart city

    Alibaba to help transform Macau into a smart city

    Alibaba Group has entered a partnership with the Macau SAR government to help transform Macau into a smart city.

    The collaboration will focus on using cloud technologies to bring benefits to residents and tourists visiting the city.

    Under the four-year partnership, the parties will work together to upgrade the IT infrastructure in Macau to foster developments in tourism, transportation, healthcare, governance and talent development.

    The project will involve developing a dedicated smart technology platform to help promote cloud technologies in Macau, building a smart transport network to optimize the management of road, water and air traffic and the development of smart tourism capabilities using analytics and targeted consumer marketing.

    The project will also focus on smart healthcare – enhancing Macau’s electronic medical system and assisting healthcare decision-making through the use of online medical information.

    In addition, the project will involve collaborating on smart city governance by developing a centralized cloud-based platform connecting different government departments, and talent development through the launch of the Alibaba Cloud IT Certificate program and B2B e-commerce training program.

    “After setting the goal to turn Macau into a smart city, Macau Government has studied the experience of other cities in developing their own versions of smart cities. After thorough study and research, we have decided to collaborate with Alibaba Group to foster the development of cloud computing and big data technologies,” Macau chief executive O Lam said.

    “By leveraging the power of these technologies and connecting resources of different government departments, the project is expected to enhance the model of socio-economic operation in Macau, expediting the city’s transformation into a smart city.”

  • Danang denies Uber pilot run

    Danang denies Uber pilot run

    Danang City Department of Transport said on August 2 that they hadn’t allowed Uber and Grab Car to operate yet despite an advertisement about Uber’s pilot run posted on the internet.

    According to the department, the city won’t give the go-ahead until the Ministry of Transport review the two-year pilot project of applying science and technology to support management and connect passenger services of contracted cars such as in Uber and Grab Car cases.

    The ministry will announce the legal framework to better manage such services.

    “After the government and the Ministry of Transport issue legal documents related to the services, we’ll work with related agencies to consult the city people’s committee and allow them to operate in accordance with the procedures and regulations,” the department’s representative said.

    The department will meet with Uber Vietnam to halt the advertised service being made available in the city.

    Uber Vietnam had previously announced on its website that after three years in Vietnam, the company would start a pilot run in Danang starting from August 1. Passengers would be given free rides during the first week.

  • Despite Snapdeal Setback, SoftBank May Invest $2 Billion In Flipkart

    Despite Snapdeal Setback, SoftBank May Invest $2 Billion In Flipkart

    SoftBank Group is still in talks to invest in Flipkart – despite the collapse of discussions to fold a smaller rival into India’s largest e-commerce site – but it would do so through its Vision Fund, according to sources familiar with the matter.

    SoftBank, already invested in Indian online grocer Grofers and cab hailing firm Ola, tried for months to engineer a share swap transaction between Snapdeal and Flipkart, India’s two main homegrown e-commerce companies.

    That deal would have given SoftBank, as Snapdeal’s largest shareholder, a significant stake in Flipkart – but it was scuppered on Monday, in the face of opposition from Snapdeal’s founders, Kunal Bahl and Rohit Bansal.

    Three sources, who declined to be identified as the discussions were private, said SoftBank founder Masayoshi Son was still eager to invest in Flipkart through his Vision Fund, in which Saudi Arabia is also a major stakeholder.

    The Vision Fund’s planned investment is not dependent on a deal between Snapdeal and Flipkart, one of the sources said.
    Flipkart, the most significant Indian challenger to US retail giant Amazon’s ambitions in the country, declined to comment on the matter.

    A spokeswoman for SoftBank said the Vision Fund “follows an independent process and judges every investment on its own merit”. Snapdeal also declined to comment.

    Bloomberg reported earlier on Tuesday that the fund could invest up to $2 billion in Flipkart.

    The Vision Fund, created by the tech-to-solar conglomerate, has raised more than $93 billion from investors including Saudi Arabia’s main sovereign wealth fund and Apple.

  • HappyFresh (Thailand) meeting growth targets

    HappyFresh (Thailand) meeting growth targets

    Online grocery HappyFresh (Thailand) says its THB200 million (US$6 million) first-half investment has started to pay off.

    The Thai subsidiary of Jakarta-based HappyFresh said early this year it would make the investment with the aim of growing by more than 500 per cent. All targets are being met or exceeded, says HappyFresh Group MD/co-founder Benjamin Koellmann.

    “We’re right on track to hit our full-year targets and expect the second half of the year to be even better.”
    The company’s mobile app and website are offering customers a wide variety of grocery products from local partners with home delivery within an hour. Its partners range from Big C Supercenter, Gourmet Market of The Mall Group, and Tesco Lotus, plus specialty retailers such as Bei Otto German Delicatessen, Food Glorious Food, Sunshine Market and The Accidental Butcher.

    Marketing, operations and human resources are the focus of the investment, says Koellmann.

    “Marketing is important as we still need to raise awareness of HappyFresh and educate Thai consumers about online grocery. Operations are the backbone of our business, and a good experience is what keeps customers returning. Finally, none of this can happen without a strong team, so we spend a lot of time and resources to attract the best local talent.”

    As well as Indonesia, HappyFresh is in Malaysia. It launched its Thailand subsidiary in Bangkok in September 2015. “We are exploring expansion options to other major markets in Thailand, but for now remain focussed on the large opportunity in the greater Bangkok area, says Koellmann.

  • Do Local Merchants Stand A Chance In E-Commerce Wars With Amazon?

    Do Local Merchants Stand A Chance In E-Commerce Wars With Amazon?

    Grocery stores around the country – and all independent brick-and-mortar retailers, for that matter – uttered a collective gulp the day Amazon announced it had acquired Whole Foods for a whopping $13.7 billion dollars.
    Amazon, the Goliath of online shopping and the behemoth responsible for shuttering the doors of retail brick-and-mortar establishments, is getting into the grocery game.

    In the same way bookstores and clothing outlets have been asking themselves how they’re going to survive, now the question is, what does this mean for small, independent grocery stores? And more importantly, how are local companies going to be able to compete with the marketing and distribution channels Amazon has in place?
    It’s no secret that commerce is increasingly living in the digital domain, with rising shares of retail revenue taking place online over time. Businesses have had to fight tooth and nail to be competitive, stand above the crowd, and be successful.

    They need to have an online platform, social media visibility, e-commerce and multi-channel experiences in place in order to thrive in today’s market.
    Some try to build their own internal systems, and others rely on third-party software to integrate with their POS system and handle on-demand customer ordering.

    While many people seem to believe that brick-and-mortar retail will soon be a thing of the past, tech giants like Amazon are proving that is far from true.

    Physical locations will still be part of the business landscape – they just might operate with different purposes.

    For Amazon, Whole Foods won’t just be a stand-alone grocer. It will likely be a powerful distribution medium for other parts of their business, such as AmazonFresh

  • Eric Zhao on leveraging technology for JD.com

    Eric Zhao on leveraging technology for JD.com

    Chinese e-commerce giant JD.com keeps racing its competitor Alibaba by evolving and being innovative. Both players are likely to increase their revenues for the next quarter. JD.com is today the largest retailer in China, counting US$37.5 billion net revenues in 2016, more than 122,000 employees and 7 fulfilment centres and 263 warehouses covering 2,672 counties and districts across China by March 31, 2017.

    Eric Zhao explains that JD.com is using big data and Artificial Intelligence (AI) algorithms to better understand its customers, to improve its systems and apply personalized search. Indeed, the customer’s online search is unique. Almost every page on their website is personalized depending on the user’s interests.

    JD.com is also leveraging the technology in other areas. First, with the supply chain management, they combine AI algorithms and big data in order to decide how to price the products.

    Then, with the logistics networks, they have started a drone program and are in the middle of building a complete solution to reach their goal of improving the efficiency of the company’s logistics network. Light, short-range drones are already being used to make deliveries in rural areas, and the company is now working on developing larger, heavy-load drones that can carry more than a ton. These would be used to transport high-quality products to remote areas and agricultural produce to cities.

    Artificial Intelligence technologies are used by JD.com to optimize its network efficiency. Using predictive logistics, for example, the company can anticipate what consumers want before they even place their orders and can dispatch goods to the nearest delivery station so that when consumers do place their order they can get their products soon afterwards.

    The consumer habits and needs are actually the biggest challenge for JD.com because they keep changing. JD.com needs to predict the user behaviour and the shifting demand to face the competition as well as to stand as the leader of the e-commerce industry.

  • Amazon’s huge profit drop

    Amazon’s huge profit drop

    Amazon has reported a jump in retail sales but its profits took a big hit as the e-commerce giant continues investing in a number of costly areas, including video, fulfilment centers and international expansion within fast-growing economies such as India.

    The world’s largest online retailer has reported a 77 per cent slump in quarterly income and forecast a potential operating loss in the current quarter, $US300 million ($A376 million) to a loss of $400 million.

    The company posted second-quarter revenue of $38 billion, up 25 per cent from the previous corresponding period.

    Operating cash flow increased 37 per cent to $17.9 billion for the trailing twelve months, compared with $13.0 billion for the trailing twelve months ending June 30, 2016. Free cash flow increased to $9.7 billion for the trailing twelve months, compared with $7.7 billion for the trailing twelve months ended June 30, 2016.

    Operating income decreased 51 per cent to $628 million in the second quarter, compared with the operating income of $1.3 billion in second quarter 2016.

    “Our teams remain heads-down and focused on customers,” said Jeff Bezos, Amazon founder and CEO.

    “It’s energising to invent on behalf of customers, and we continue to see many high-quality opportunities to invest.”

    According to Neil Saunders, managing director of GlobalData Retail, Amazon’s breakneck growth stood in contrast to the fate of many brick-and-mortar rivals, who have struggled to find their footing as more people shop online.

    “While many other retailers are bumping along the bottom in terms of growth, Amazon increased its sales line by almost a quarter,” Saunders said. “In real terms, this means the online behemoth took some $7.5 billion more in revenue this quarter than during the same period last year. By any standards, this is an impressive performance – but it is doubly so for a company of the size and scale of Amazon.”

    “Worryingly for other retailers, Amazon shows no signs of slowing down.”

    Saunders said Amazon’s growth this quarter was sequentially better than last. Even in a mature market like North America, Amazon still managed to grow its sales line by 26.6 per cent.

    “And all of this comes before the sales benefits of Whole Foods, which will boost future growth rates by around 12 percentage points. All in all, it is clear that Amazon is not only increasing its dominance but is doing so at an ever-faster pace,” he said.

    Saunders said, however, that as good as Amazon is at generating sales, it is far less successful in turning those sales into profits.

    “To be fair, much of this is deliberate: Amazon chooses to reinvest in its business and to sacrifice profits to boost its market share and dominance,” he said. “However, such a strategy shows up in a weak set of bottom line numbers. Indeed, in its latest quarter, Walmart made more net profit in a week than Amazon did during the entire three-month period.”

    “As we predicted in our last note, Amazon’s profitability is getting worse rather than better,” Saunders said. “However, it all adds up to one thing: Amazon is buying sales at the expense of the bottom line.”

    He said in their view, this is a sustainable position both because Amazon is cash generative and is not losing money; nevertheless, it takes some of the shine off Amazon’s success.

    “The unfortunate truth for other retailers is that Amazon’s growth and success will force them to reduce margins, especially if they want to grow in e-commerce,” he said. “And While Amazon is comfortable operating with relatively low profitability, many other retailers – and their investors – are not. This is something that will create some significant pain points over the coming years.”

    Bezos’ wealth skyrockets

    Bezos also briefly became the world’s richest man in Forbes magazine’s tracking of wealth, as stock in his e-commerce company hit an all-time high.

    Microsoft founder Bill Gates reclaimed the lead by Thursday afternoon, as Amazon’s stock fell nearly 1 per cent for the day to $US1046.

    Amazon shares have been trading at a record high. They hit $US1083.31 at about noon on Thursday. According to securities filings, Bezos owns about 80 million shares, or 17 per cent; those shares were valued at more than $US87 billion ($A109 billion) at the peak. Bezos also owns The Washington Post through a holding company.

    Forbes said Bezos’ net worth was about $US90.6 billion when the market opened on Thursday. Gates had $US90.1 billion. Forbes said Gates would have been the undisputed leader had he not given billions of dollars away to various philanthropic causes. Bezos issued a request for philanthropic ideas in a tweet in June, just before Amazon announced a $US13.7 billion deal for organic grocer Whole Foods.

  • Amazon to raise the bar in Australian delivery

    Amazon to raise the bar in Australian delivery

    The arrival of Amazon will catalyse an uplift in consumer expectations around the speed, price and reliability of retail delivery, putting pressure on businesses to improve supply chain practices to remain competitive.

    That’s the message from Greencross chief information officer (CIO) Paul Kennedy, who isn’t buying the typical arguments against the viability of best practice delivery in Australia.

    “We like to use excuses,” he told an audience at Online Retailer on Wednesday. “We say Australia’s big, or that it’s not very densely populated…some of those things are true, but two-thirds of Australia’s population live within a day’s drive of Melbourne or Sydney.”

    “If you have distribution in those cities you should be able to get out to customers within a day…there are things within the retailers control, if it can get out of your DC the day it’s ordered then it has got a lot better chance of getting to customers the next day.

    “We need to focus on our internal teams, on order by here, ship it by there, get it to the customer by there,” he said.

    Kennedy, one of the architects behind John Lewis’ omnichannel strategy in the UK and former CIO of APG & Co., believes it’s only a matter of time before on-demand or so-called ‘uberised’ delivery becomes widespread in the Australian market

    He expects Amazon’s entry to propel the market towards that reality, redefining what Australian consumers see as acceptable offer.

    “You can overplay the Amazon threat, but you can’t overplay customer expectations – they’ll continue to go up and we need to respond to it.

    “That’s the most notable difference between sites in the UK and Australia. They’ll say, ‘order it by there and it’ll get delivered by here’,” Kennedy explained.

    Greencross, which owns pet supplies retailer Pet barn, is one of many publicly listed companies to have been thrown under a cloud in recent months, having had its earnings guidance cut by UBS earlier this year.

    Its share price is down almost 15 per cent since January as uncertainty over the impact of Amazon’s entry, as well as macroeconomic headwinds, continue to weigh on the market.

    It makes Kennedy, who was poached from APG & Co in late 2015, all the more important. As he says, supply chain may not be the sexiest part of retail, but it is where the money is made.

    He expects stores to be the cornerstone of logistical success for established retailers in an Amazon enabled environment, advising retailers to implement omnichannel strategies that leverage pre-existing assets.

    But there remains a disparity between what customers say they want and what they are willing to pay for it, Kennedy said.

    “Lots of people talk about same day delivery, lots of couriers do it, lots of vendors offer it and every customer will tell you they want it.

    “It’s a good idea, and I can see why in some sectors it’s really valuable, but the big challenge is that customers just don’t want to pay for it,” he said.

    Kennedy cautioned against investing too heavily in ultra-fast delivery services, noting that investing in same-day as a premium offer only makes sense if an adequate number of customers are prepared to pay for it.

    There are, however, ways to make it work. Kennedy agrees that the prime model has been successful in helping Amazon justify free same day, or next day delivery in many parts of the US and UK, and that a subscription/replenishment model has its place.

    “If you have replenished able items it might make sense to say, ‘sign up for $50 a year and we’ll cover your freight under this arrangement for the whole year’…we already do subscription dog food and that sort of thing, but for most retailers with less frequent purchases it would be a harder argument.”