Category: Electronics

Retail News Asia is committed to providing both local and global retailers with the latest Electronics news throughout the Asian market. This on a daily base.

  • Apple Looks to Open First Store in Samsung’s Backyard

    Apple Looks to Open First Store in Samsung’s Backyard

    Apple Inc. has made inquiries about opening its first retail store in South Korea, in a signal that the technology company might be looking to step up competition in the backyard of smartphone rival Samsung Group.

    Apple looked at sites across the street from the group’s longtime headquarters in Seoul, according to people familiar with the matter.

    The Cupertino, Calif., company, which is Samsung Electronics Co.’s biggest rival in the mobile-phone market as well as a major customer of its smartphone components, is looking at locations near the South Korean company’s own three-story global flagship store in Seoul’s upscale Gangnam neighborhood, the people said. The company has sent retail executives to South Korea in recent months to check out potential sites for the store, they said.

    The people warned that Apple’s plan hasn’t been completed and a store opening could take about a year.

    “We have made no announcements about a store there,” a spokesman for Apple said.

    A spokeswoman for Samsung Electronics declined to comment.

    South Korea, Asia’s fourth-largest economy, has long been a tough market for Apple. Smartphone sales are dominated by hometown favorites Samsung and LG Electronics Inc., who together account for about 80% of the smartphone market in the country. Apple doesn’t break out sales for South Korea separately.

    After the launch of the larger-screen iPhone 6 and iPhone 6 Plus in late 2014, Apple jumped to about one-quarter of the market, before its share fell below 10% in the second quarter of 2016, according to data tracker Strategy Analytics.

    Opening a glitzy flagship store would send a message that Apple intends to compete hard on Samsung’s home turf.

    From a glass cube on New York City’s Fifth Avenue to a Norman Foster-designed store in Istanbul, Apple has used its prominently placed retail stores to attract buzz for the brand and to sell premium handsets. In Seoul, Apple has scouted potential locations around the Gangnam subway station, Seoul’s busiest and home of the headquarters of Samsung Group, as well as another site on Seoul’s fashionable Garosu-gil shopping street, according to the people.

    In South Korea, Apple relies on third-party retailers who apply for licenses to operate as authorized Apple resellers, as well as carrier partners.

    In mainland China, a critical market for Apple, the company has opened 36 Apple stores, including in Shanghai and in second-tier cities such as Nanning, Fuzhou and Jinan. It has six Apple stores in Hong Kong and seven in Japan.

    Apple’s hunt for retail real estate in Seoul comes as Samsung grapples with a recall of its latest smartphones amid reports of batteries in the Galaxy Note 7 catching fire. Analysts estimate the recall of 2.5 million devices could cost

    Samsung more than $1 billion.Before the Note 7 recall, Samsung reported its most profitable quarter in two years in July as Apple suffered a 27% drop in quarterly net profit compared with a year earlier.

    Samsung’s share of the global smartphone market rose to 22.3% in the most recent quarter from 21.8% a year earlier, according to research firm Gartner. Over the same period, Apple’s share fell to 12.9% from 14.6%.

  • ZTE launches Smart DVB-T2 Hybrid STB

    ZTE launches Smart DVB-T2 Hybrid STB

    ZTE has unveiled its ZXV10 B820T2-A14 set top box (STB) to deliver an enhanced viewing experience to homes around the world.

    Integrating 4K ultra high definition (UHD) and over the top (OTT) services, the set top box has received favorable praise and recognition from the industry to date.

    The B820T2-A14 is an advanced STB, which integrates an industry-leading super 4-core central processing unit (CPU) and 5-core graphics processing unit (GPU) to realize UHD 4K (3840×2160@30 frames per second 10-Bit color) and provide users with an excellent overall video experience.

    The STB uses Google’s Android TV system and JVM in order to achieve compatibility and interoperability with other Android applications, which also integrate with ZTE’s Smart Home, such as multi-screen, HD video calls, family album, home IoT network and voice assistant.

    ZTE’s B820T2-A14 STB adopts Amlogic system on a chip (SoC) with a 64 bit CPU architecture, 16GB EMMC Flash, 2GB DDR3, which guarantees that the system and applications run smoothly, provides 802.11AC 2*2 Wi-Fi wireless and RJ-45,10/100M wire access and supports Bluetooth 4.1, which enables Bluetooth remote and D-PAD connection.

    ZTE said that if traditional digital video broadcast (DVB) service providers (SPs) want keep pace with the growth of 4K and OTT services, 4K DVB-T2 hybrid STBs are a strong choice for them, as they can significantly reduce the cost of the operator’s deployment.

  • The iPhone 7 hits stores, some models are already sold out

    The iPhone 7 hits stores, some models are already sold out

    Starting bright and early on Friday, September 16, you can get your hands on a brand new iPhone 7 or iPhone 7 Plus.

    Apple fans are finally laying their hands on the brand new iPhone 7 and iPhone 7 Plus.

    Eager customers joined long lines in cities like Sydney, Hong Kong, London, New York, Boston and San Francisco on Friday as the new models went on sale, more than a week after they were unveiled.

    Apple is releasing the phones, which are water resistant and feature beefed-up cameras, in more than 25 countries around the world. But people who haven’t reserved one in advance won’t be able to be too picky about the color — or get the larger model. Apple said earlier this week that the iPhone 7 Plus is completely out of stock online.

    “During the online pre-order period, initial quantities of iPhone 7 Plus in all finishes and iPhone 7 in jet black sold out and will not be available for walk-in customers,” the company said in a statement.

    However, some consumers who thought carriers might have the larger model in stock were disappointed as the day progressed.

    “The iPhone 7 Plus is not available in stores this morning, so customers who wish to get iPhone 7 Plus should go [online] to place an order,” a Verizon spokeswoman said.

    Meanwhile, T-Mobile said its stores had “limited inventory at launch,” with shipping dates as far away as the end of November for black iPhone 7 Plus devices.

    Your best bet of finding an iPhone 7 Plus may be directly through Sprint. A spokesperson said “most of our retail stores have [the iPhone 7 Plus] going into [today].”

    An AT&T spokesperson has not yet responded to a request for comment.

    Many customers who couldn’t get a device aired their complaints on Twitter.

    If you’re not in a rush and don’t fancy spending your morning waiting on a sidewalk, you can order an iPhone 7 or 7 Plus online through Apple or a number of retailers.

    According to Apple’s website, the jet black version of the iPhone 7 Plus won’t ship until November in the U.S. All other colors, including matte black, will ship in two to three weeks if ordered online directly from Apple. Those wait times could change.

    The 4.7-inch iPhone 7 starts at $649 and the 5.5-inch iPhone 7 Plus starts at $769.

    Outside an Apple Store in Hong Kong, sports coach Kala Singh said he’d reserved his matte black iPhone 7 a week ago. “I always upgrade my phone when they change the number,” he said.

    Singh opted not to go for a jet black version because he said he’d heard it’s easy to get finger smudges on them.

    But at the same store, Tsang Yan-yee said she was “a little bit upset” that she’d had to settle for a rose gold iPhone 7 instead of a jet black one. She also said she was disappointed with Apple’s controversial decision to remove the phone’s headphone jack.

  • Apple stops returns & exchanges for retail purchases in Hong Kong

    Apple stops returns & exchanges for retail purchases in Hong Kong

     In parallel with the iPhone 7 and 7 Plus launching in Hong Kong, Apple has simultaneously halted all returns and exchanges for Apple and Beats products bought at the company’s local retail stores.

    The change is noted on the company’s website. Previously, people were able to return or exchange products within 14 days, so long as they had their original receipt and packaging.

    Why Apple would clamp down the same day as a major product launch is unclear, but the decision might be related to China’s black and gray markets, which take advantage of Hong Kong’s lower import duties and taxes. Smuggling iPhones into mainland China can be lucrative, even though Apple has launched iPhones there simultaneously for several years.

    Hong Kong is likely to see a crush of iPhone sales in the next few weeks, in no small part because of scalpers and smugglers. By stopping returns and exchanges, it may be able to better manage the chaos involved and deter anyone from trying to commit fraud.

  • Apple Hong Kong to open new store

    Apple Hong Kong to open new store

    Hong Kong is about to get a new official Apple store.

    Hoardings have gone up in the APM shopping mall in Kwun Tong, inside Millennium City, as construction gets underway of a single-storey Apple Hong Kong shop.

    Hong Kong boasts one of the highest numbers of official stores on a per capita basis in the world.

    Apple HK 7th store

     

    The new store will almost certainly feature the new interior design created by the tech giant’s retail head Angela Ahrendts, whose previous role was CEO of Burberry. The store can be expected to be called simply Apple – with the company dropping the “store” from its title globally.

    Hoardings give no indication of an opening date, announcing simply: “We’ve got something special in store for you. A brand new Apple store is coming soon”.

    apple-hong-kong-7th-store

    Perhaps significantly, the hoarding is a bold red colour – unlike previous hoardings covering Apple store fitouts which have always been white.

  • Vietnamese camp outside Singapore shops in wait of iPhone 7

    Vietnamese camp outside Singapore shops in wait of iPhone 7

    Demand among tech-geeks is soaring since Apple’s release of the iPhone 7 and 7 Plus last week, and unhinged Apple fans in Vietnam are no exception.

    Many are determined to be the first to buy the new device. However, Apple doesn’t have a direct retail presence in the country, so the eager fans have to go the extra mile to get their hands on a new phone.

    Vietnamese dealers and resellers have quickly spotted a lucrative business opportunity here and are willing to pay line-sitters who may have to camp outside outlets in Singapore for a couple of days leading up to the iPhone’s launch there this Friday.

    Some Vietnamese living in Singapore have posted ads on Facebook asking for VND2 million ($90) to camp out overnight to be the first in line for the new phone.

    “It seems long to wait in line for 24 hours. But you will stay occupied playing card games, shooting the breeze with your fellows and even shopping in the mall,” a Facebook account named Son Le said in an advertising status.

    Any time that Apple launches a new product, there is an influx of such requests posted in the online technology community, and this time Apple’s true aficionados in Vietnam are still impatient to get those phones.

    “We will handle paying the bills. All you have to do is to be the first in line. And more importantly, you can get paid much higher for an iPhone 7 Plus in the new color Jet Black,” Thang, a reseller in Hanoi, told VnExpress.

    Quang, a dealer in Ho Chi Minh City, said the interest in line-sitters has been growing in the weeks leading up to the launch this weekend. He said due to the whopping demand, people will ask to be paid much more than than they were last time and securing a spot in the line is important, so Quang decided to fly his staff to Singapore.

    “This time we will probably have to wait in line for a couple days,” said Quang. “The business is also quite risky. The price could slump heavily by a few million dong. There is a chance we could make a loss on this,” he said.

    vietnamese-apple-fans-pay-people-in-singapore-to-buy-iphone-7s

    A group of Vietnamese camp outside a reseller store in Singapore during an iPhone launch in 2015.

    As many have witnessed during the last couple of iPhone launches, a growing number of resellers in Vietnam have been hiring line-sitters in Singapore to sell the phones on the domestic market.

    A retailer in Hanoi, after careful consideration, chose to turn to Vietnamese students in Singapore who want to make some cash to cover their tuition fees.

    “It costs much more to fly from here to Singapore,” said a Hanoi-based re-seller, adding that it is about $100 cheaper to take a direct flight from Ho Chi Minh City to Singapore than it is from Hanoi.

    “We have no choice but pay people who are currently living on the island to queue up and send just one person from here over with the money,” he explained, adding that he has five Vietnamese students working for him.

    In addition to camping out for the new iPhone, there are other opportunities to earn some money for anyone who is about to travel from Singapore to Vietnam next week. They can make a quick buck of about $25 for a phone just by taking it back with them on board.

    Shops in Hanoi are charging consumers double the price quoted by Apple for an iPhone 7 Plus 256 GB, with a promise that buyers will be the first Vietnamese to get their hands on a new iPhone.

  • Oppo Malaysia launches KL concept store

    Oppo Malaysia launches KL concept store

    Chinese smartphone brand Oppo Malaysia has launched a concept store in Kuala Lumpur, in the centrally located tech hub Plaza Low Yat.

    Oppo Low Yat plaza MYS 1

    As well as providing sales, the store has a focus on service. Its service centre will lend customers a temporary smartphone if their own unit is in for repair.

    Customers who spend more than MYR100 (US$24) in the store receive free VIP membership of the O-Club. This allows the to accumulate points through purchases, convertible into cash discounts.

  • Apple focuses on health and fitness for Watch 2

    Apple focuses on health and fitness for Watch 2

    Apple is forging a new identity for its smartwatch line, an increasingly niche brand personality that focuses mainly on health and fitness.

    “We’re thrilled with the response to Apple Watch and how it’s changed people’s lives. We are committed to fitness and health and think our customers will love the new capabilities of Apple Watch Series 2,” said Jeff Williams, Apple’s chief operating officer.

    In the past 18 months since it was introduced in the market, the Apple Watch has increasingly veered toward health fitness.

    The newly unveiled Apple Watch Series 2 comes even more packed with fitness and health capabilities including a water resistance 50 meter rating for swimming, and built-in GPS so users can now run without an iPhone.

    Apple also developed all-new algorithms for swimmers after hundreds of hours of research for two new workout options, pool and open water. The watch can count laps, track average lap pace and auto-detect stroke type to accurately measure active calorie burn.

    With built-in GPS, Apple Watch Series 2 records precise distance, pace and speed for outdoor workouts such as walking, running or cycling, without needing to take an iPhone.

    Users can also begin an outdoor workout immediately as Apple Watch Series 2 uses Wi-Fi, GPS and locally stored satellite data to quickly identify their location. On completion of an outdoor workout, view a route map that shows variations in speed in the Activity app on iPhone.

    Whether running, going for a swim or walking between meetings, the Activity app on Apple Watch Series 2 counts all daily activity towards the Stand, Move and Exercise rings.

    Combined with the performance enhancements of watchOS 3 announced in June, the Apple Watch Series 2 makes it even easier to access third-party apps, receive and respond to notifications and conveniently use Apple Pay.

  • New Challenger subsidiary set-up in Malaysia

    New Challenger subsidiary set-up in Malaysia

    Singapore-based retailer Challenger Technologies has set up a new wholly-owned susbidiary in Malaysisa. The new subsidiary, which is called Hachi MY, has been set up by Challenger Technologies’ wholly-owned Challenge Ventures unit. Announing the incorporation of the new subsidiary, Challenger stated that its principal business would be trading, retail, distribution and online trading if IT and lifestyle products and services.

    Established in 1984 as an IT products retailer, Challenger Technologies now operates 40-plus stores consisting of superstores, mini stores, Valore concept stores and Musica stores across Singapore.

  • Chinese retail prices on the new iPhone 7 may drag down sales

    Chinese retail prices on the new iPhone 7 may drag down sales

    This is clearly a big change in the industry, and as big changes oftentimes go, people aren’t immediately excited about it. People also seem frustrated with Apple’s new wireless headphone option, the “AirPods”, which will retail for around $160. That’s even more impressive when you consider Apple Watch was only on sale for 8 months of the year. It means for all those who sit at their desks,charge the phone and plug in their headphones to listen to music, Apple’s latest smartphone isn’t going to cut the mustard -you simply can’t do both. Apart from having aLightning input at the rear of the dock, there is a 3.5mm output jack as well.

    We expect more third-party solutions to arrive in the next few weeks to make this less of a pain in the rear. This is only slightly more useful than the one port on the phone. AirPods auto-pair with all your iCloud-connected devices except Apple TV.

    Schiller mentioned that the Lightning adapter Apple includes with every iPhone 7 is a way the company is helping ease the transition from the 3.5 mm jack. Apple killed the 3.5mm audio port with the iPhone 7 and iPhone 7 Plus.

    Apple initially quoted shipping dates of two to three weeks after September 16, but the company quickly pushed ship dates back to four to six weeks for some versions of the black iPhone 7s. And, these standalone left/right AirPods only play music when they detect that they’re in your ear.

    They’re just standard Bluetooth, with a little bit of “secret sauce” for easy pairing with Appledevices. When Apple unveiled the iPhone 7, people took issue with its lack of a headphone jack.

    “Apple has a very long history of removing features we all thought were necessary, and then convincing us that we didn’t need them”, said Ask, noting that Apple paved the way in phasing out the use of floppy discs and optical drives in computers.

    The Bluetooth or Lightning allow for the transfer of audio signals to the headphones digitally.

  • Airlines ban in-flight Note7 use after global recall

    Airlines ban in-flight Note7 use after global recall

    Multiple airlines have banned the use of Samsung’s Galaxy Note7 smartphones while onboard after the company issued a global recall of the devices due to reports of exploding batteries.

    Thai Airways is among the latest airline to ban the use of the smartphone online, as well as storing the device in checked baggage.

    Other major airlines including Singapore Airlines, Australia’s Qantas and the UAE’s Etihad have already issued bans. Aviation authorities in Europe, the US and Japan have also issued safety warnings.

    Samsung has meanwhile urged all users of Note7 smartphones subject to the global recall to turn in their devices as soon as possible for replacement

    The company issued a global recall for the devices last week following reports of faulty batteries overheating or even catching fire. The company said that prior to the recall there had been 35 reported cases of malfunctions globally.

    Samsung Electronics Australia announced that replacement stock will be available to local customers from September 21, and the company will resume selling the devices in the market in early October.

  • Samsung issues recall of Galaxy Note 7 globally

    Samsung issues recall of Galaxy Note 7 globally

    Samsung Electronics is recalling about 1 million units of its Galaxy Note 7 smartphone sold globally after a series of reports on battery explosions since its launch on Aug. 19.

    The company said all the phones will be exchanged with new ones regardless of battery functions. Considering inventories, the recall will affect some 2.5 million Note phones produced, it added.

    Samsung Electronics mobile chief Koh Dong-jin apologizes at a press conference held in Seoul

    “We have concluded that defective battery cells have caused the recent explosions. Among 1 million units sold, 24 have been found to have faulty batteries,” said the company’s mobile chief Koh Dong-jin at a press conference held in Seoul on Sept. 2.

    “Even though our investigation is ongoing, we have decided to exchange all the phones considering growing safety concerns among customers,” he said.

    Samsung has suspended shipments of the big-screen Note phone since early this week after several reports in Korea and abroad claiming that the phone exploded while charging. No injuries have been reported.

    The recall is expected to start from Sept. 19 in 10 countries, including Korea and the US.

    In Korea alone, some 400,000 preorders have been made.

    Koh declined to reveal the cost of the planned recall, saying: “It is a huge amount. But we have decided to do so for the safety of our customers.”

    Considering the retail price of Korea at 988,900 won (US$881), the company is recalling an estimated 2.5 trillion won (US$2.2 billion) of Note phones.

     

  • Nagra, Samsung debut TVkey USB device

    Nagra, Samsung debut TVkey USB device

    Nagra, a Kudelski Group company, has launched the TVkey USB device, the direct-to-TV security solution for pay TV operators that allows consumers to sign up for pay TV services directly on selected new Samsung TVs, while meeting all key MovieLabs requirements for Enhanced Content Protection (4K UHD, HDR, early release).

    With TVkey, consumers will be able to enjoy premium content in 4K UHD quality directly on new TV sets through a simple sign-up process and with a single remote control unit.

    The TVkey approach offers a fast, secure and low entry barrier route to market for pay TV operators launching 4K services directly to new consumer TV sets.

    The cost optimized form factor of TVkey USB devices will enable innovative and low-touch consumer logistics including bundling the device with the TV set. Such an approach can radically simplify the customer acquisition process with pay TV services working straight out of the box.

    Through a simple sign-up process, either via a TV app, a web portal or a call center, consumers can easily sign up for a pay TV service package. Operators can also use free preview periods in order to entice consumers into becoming loyal customers. And because no additional set-top box or installation is required, the customer acquisition costs and CAPEX can be dramatically lowered.

  • Samsung issues recall over exploding Note7s

    Samsung issues recall over exploding Note7s

    Samsung plans to conduct a global recall of its Galaxy Note7 following reports that the device can overheat and even explode due to a faulty battery.

    The company announced it has stopped sales of the device and will voluntarily replace it for existing customers over the coming weeks.

    As of September 1 there had been 35 reported cases of battery malfunctions globally, Samsung said. The company is conducting a thorough inspection with suppliers to identify possible affected batteries in the market.

    But sales of the device have not been suspended in every marke. In a statement, 3 Hong Kong said it has learned from Samsung Hong Kong that sales of the device will not be affected by the recall, and the device launched in the market as scheduled last week.

    By contrast, the Philippines’ Globe will participate in the recall, and announced it will replace existing Note7 devices as soon as Samsung is able to provide replacement units, or customers can select another replacement device instead.

    Bloomberg has estimated that it may cost Samsung as much as $1 billion to replace all 2.5 million Note7 phones shipped since the device’s launch two weeks earlier. The company could also face reputational damage a a precarious time for smartphone vendors.

  • A bonfire of the Swiss watches

    A bonfire of the Swiss watches

    Ever since the Chinese government cracked down on “gift giving” as part of its anti-corruption campaign, Swiss watch exports have taking a beating.

    Here’s the trend, courtesy of a UBS European luxury note out Wednesday:

    As the analysts note, that slump follows a more than 100 per cent rise in the value of Swiss watch exports over 2010 and 2011.

    Ground zero for the demand destruction, meanwhile, is Hong Kong. And it’s there that UBS got some insight on the scale of the downturn from three major retailers:

    We recently met three Hong Kong/ China watch retailers: Hengdeli, Oriental and Emperor Watch & Jewellery. All three companies commented that current trading remains tough, and there is not expected to be any significant recovery this year. Destocking continues as retailers reduce replenishment rates on weaker brands and adjust inventory price mix. More store closures are also ahead with the only silver lining that there appears to be a little more room for rent reductions in Hong Kong of ~10%-40%.

    Recent company commentary has continued to be weak: Swatch reported H1 results on 21st July. Organic sales declined -12.5%, with multi-brand retailers cautious to re-order or cancelling orders. CEO Hayek commented that own retail was better than wholesale and retail in Hong Kong has potentially bottomed out with sales between +10% and -10% depending on the stores. Local Hong Kong retailers, however, do not see the same trends. These results again confirm the difficult market conditions, and follow Richemont reporting April sales -15%.

    Unsurprisingly, for a market where the perception of scarcity underpins all value, the likes of Richemont have even taken to buying back inventory. According to UBS, the new Cartier CEO has specifically looked to clean out high end inventory from the Hong Kong market. This, we’d argue, is quite something. (Or at the very least a new asset purchase idea for QE?) From UBS:

    We estimate that Cartier watches declined -25% in H2 to March 2016 (~€240m) decelerating from closer to a -10% decline in H1. How much of this was “negative sales” due to the buy in is unclear. A rebasing of stock levels in the channel remains key for a medium term reacceleration. Stock levels have been high in the channel in the industry notably in Greater China.

    Hong Kong retail sales figures for watches, jewellery and clocks, meanwhile, registered a 26 per cent year-on-year decline in July following a 20 per cent decline in June:

    A comparable trend can also be seen in the diminishing number of visitor arrivals to Hong Kong from the Chinese mainland:

    The situation seems to be desperate enough for some Chinese luxury retailers to be breaking lease agreements and closing up shops, says UBS. On the up side, however, mainland sales seem more robust of late than Hong Kong, with Cartier watches seeing growth in the last quarter. Nevertheless, since luxury spending in mainland China is a small portion of the total of Chinese sales (about 25-30 per cent), the improved sales picture there is not necessarily offsetting the slowdown in other areas.