Category: Food

Retail News Asia is committed to providing both local and global retailers with the latest Food and Food & Beverage news throughout the Asian market. This on a daily base.

  • Starbucks sales under pressure by Covid-19

    Starbucks sales under pressure by Covid-19

    Third-quarter results for coffee giant Starbucks show a drop in sales globally as the firm continues to battle a business climate heavily impacted by the coronavirus pandemic.

    Global store sales were down 40 percent on pre-pandemic projections, driven by a 51-per-cent decrease in comparable transactions, partially offset by a 23-per-cent increase in average ticket.

    Starbucks’ performance in China compared favorably to global figures while still following identical trends. Within the market, comparable-store sales were down 19 percent, with transactions down 27 percent, although there was a 10-per-cent increase in the average ticket.

    The American market, hardest hit by the pandemic, was a significant drag on global figures, which covered a 13-week period to June 28.

    “Since the beginning of the Covid-19 outbreak in January, we have taken a principled approach to navigate the crisis, true to our mission and values,” said Starbucks President and CEO Kevin Johnson. “We are pleased to share that the vast majority of Starbucks stores around the world have reopened and our global business is steadily recovering, demonstrating the relevance of the Starbucks brand and the trust we have built with our customers.

    “As we continue to drive the recovery, we are also building resilience for the future by accelerating the transformation of our business in ways that will elevate the customer and partner experience and drive long-term growth.  We firmly believe that we are well-positioned to regain the positive business momentum we had before the pandemic began and look forward to reigniting our ‘Growth at Scale’ agenda.”

  • Taco Bell Joins Hands with foodpanda to Beat Your Hunger

    Taco Bell Joins Hands with foodpanda to Beat Your Hunger

    Taco Bell, the world-famous Mexican food chain join hands with foodpanda, the first online food delivery service in Thailand, launched its exclusive “Beat Your Hunger” promotional campaign, offering a 20% discount for Taco Bell special bundle sets: Couple Set, Family Set and Party Set, starting from 5 August to 30 September 2020.

    Mr. Chalermchai Mahagitsiri, President and CEO of TTA and Director of Siam Taco Co., Ltd., said “Partnering with foodpanda combines both companies’ strengths and excellent service, which customers will perceive as valuable benefits.   The “Beat Your Hunger” promotional program will enable Taco Bell to attract new customers and encourage repeat orders from existing customers.  We believe that our customers will feel greater convenient to place order with foodpanda, thus, our sales volume from delivery order will be increased.”

    Come Reward Yourself with delicious Taco Menu from Taco Bell. Currently, Taco Bell operates 6 branches in Thailand: The Mercury Ville @Chidlom, Siam Paragon, Central Pinklao, Samyan Mitrtown, Central Westgate, and Sukhumvit Soi 11. Every store adheres strictly to safety measures in accordance with government policy and guidelines set by the Centre for the Administration of the Situation due to the Outbreak of the Communicable Disease Coronavirus 2019 (COVID-19). For further details on Taco Bell activities, news and promotions, please visit Facebook: facebook.com/TacoBellTH, IG: @TacoBellTH, Twitter: @TacoBellTH, and Line: @TacoBellTH.

  • DFS Group Partners with Orion Beer on Exclusive Summer Promotion

    DFS Group Partners with Orion Beer on Exclusive Summer Promotion

    DFS Group, the world’s leading luxury travel retailer, has partnered with leading Okinawan brewery Orion for the first time to offer customers a chance to receive a limited edition beer. Available exclusively at T Galleria by DFS, Okinawa from July 23 to August 16, customers are invited to visit the store to find clues and complete a scavenger hunt before getting a taste of the special brew.

    “We are delighted to partner with Orion, one of Okinawa’s best-known breweries, for the first time to give our customers a refreshing surprise this summer,” said Richard Gustafson, Managing Director Japan and Mid Pacific, DFS Group. “We hope visitors to our island will enjoy discovering the exciting array of luxurious items in our T Galleria by DFS, Okinawa store, as well as tasting a limited-edition beer from Orion.”

    Fans of DFS and Orion can scan the QR code in-store or visit the DFS Japan Official Instagram account (@DFSJapanOfficial) before stopping by T Galleria by DFS, Okinawa. Customers can search the store and ask DFS staff for hints and tips, and upon completing the scavenger hunt, simply present the confirmation message to the Main Reception to receive a Limited Edition Orion Beer. Customers who shop in-store can also receive a DFS water bottle upon any purchase.

  • ShopBack users can now enjoy extra savings on all GrabFood orders

    ShopBack users can now enjoy extra savings on all GrabFood orders

    GrabFood has officially launched on ShopBack, enabling 1.5 million ShopBack users in Singapore to enjoy cashback on their GrabFood orders. Users can now save a little extra when they are placing a food delivery order from their favorite F&B outlets, including McDonalds, Playmade, and Din Tai Fung.

    • New GrabFood customers will get 8% cashback (capped at $1.50)

    • Existing GrabFood customers will get 2% cashback (capped at $0.40)

    To access these rewards, users have to first launch the ShopBack app, then type in “GrabFood” in the search bar or click on “GrabFood” under the New Stores on ShopBack section. This will redirect the user from the ShopBack app to the GrabFood app, allowing for the cashback to be tracked. The user should have the latest version of Grab installed.

    “We are thrilled to add GrabFood to our growing line-up of merchants. The pandemic has resulted in many preferring to consume their meals from the safety of home, and this partnership will help to facilitate the shift in consumer behavior from restaurant dine-in to pick up, takeaway, and delivery. We have also received many requests from our users to on-board GrabFood, and today, we are happy to be able to make this a reality and bring even more cashback options for our users,” said Joel Leong, Co-founder of ShopBack.

    A recent report by Facebook and Bain & Company found that there has been a shift to value-for-money purchasing across Southeast Asia as conservatism sets in, as 57% of survey respondents cited ‘value’ among their top-three purchasing considerations. This is more pronounced in Singapore, where around 70% cite ‘value’ as a top consideration.

    “Singaporeans are passionate about food and appreciate the convenience. Also, true to our kiasu nature, we never want to miss out on a good deal and we are constantly seeking out value. As such, this partnership with GrabFood has all the right ingredients for success,” added Leong.

    “As one of the leading digital lifestyle apps in Singapore, we are always finding new ways to create more value for our customers with every dollar they spend on our products and services. We are therefore pleased to be able to launch GrabFood on ShopBack. At a time when consumers increasingly seek out apps and platforms that empower their digital lifestyles, we are confident that this partnership can serve their evolving needs,” said Gillian Ang, Head of Marketing for Grab Singapore.

    ShopBack is available for download on the App Store and Google Play for free.

  • Masan fails to buy out Vinacafe

    Masan fails to buy out Vinacafe

    Conglomerate Masan has not been able to buy out instant coffee producer Vinacafe Bien Hoa JSC due to unfavorable market conditions. Its subsidiary Masan Beverage Company Limited could only purchase a 0.3 percent stake in the coffee producer via order matching between June 17 and July 16, against a plan to purchase 1.51 percent to fully own the company.

    Masan Beverage owns 98.79 percent of Vinacafe, in which it has been buying stakes since 2011.The most recent transaction occurred in February 2018 when it bought nearly eight million shares for VND1.6 trillion ($69 million) to increase its holding to 98.49 percent. Ticker VCF of Vinacafe on Friday closed at VND208,000 ($9), up 16.8 percent from the start of the year.

    The company, established in 1968 and among the most popular instant coffee brands in Vietnam, targets net revenues and net profits this year of VND3.3 trillion ($142 million) and VND780 billion ($33 million), respectively.

  • Carrefour launches new pet-store concept

    Carrefour launches new pet-store concept

    French supermarket chain Carrefour has launched a new pet store concept in Paris, in collaboration with Invivo Retail’s pet care brand Noa.

    The new 190sqm shop-in-shop opens at the Saint-Brice-sous-Foret hypermarket to the north of the city, featuring a broad selection of pet care products (including specialist brands) sold by expert vendor-advisers responding to an increasing trend in owner investment in pet health and wellbeing coupled with rising demand for personal advice and support from experts.

    Visitors to the store can elect to have their pet’s wellbeing checked in the “paravet” area as they shop.

    “The Noa concept is in line with Carrefour’s desire to provide new in-store shopping experiences through special offerings and bespoke advice for dogs and cats,” said Carrefour Hypermarkets in France executive director Marie Cheval. “It’s a unique retail initiative.”

    “This project is in line with our plan to transform, accelerate and give impetus to our new Noa pet care brand as part of an original shop-in-shop concept,” said Invivo Retail CEO Guillaume Darrasse, “enhancing the customer experience and more specifically serving animal lovers”.

  • Locals help rebooting Macau retail and restaurant activity

    Locals help rebooting Macau retail and restaurant activity

    Supportive measures for the Macau retail and restaurant trade resulted in a mild improvement in business during May, according to official data.

    According to a Statistics and Census Service report, 17 percent of restaurants surveyed in the special administrative region recorded a year-on-year increase in revenue during the period, 12-per-cent higher than those reporting increases during the previous month.

    The remaining restaurants continued to see declines in revenue during a period that continued to suffer from the heavy impact of the coronavirus pandemic.

    Similarly, 16 percent of retailers questioned saw sales increases during May this year compared to the same period last year, 7 percent higher than reported year-on-year rises during April.

    A quarter of restaurant businesses are now anticipating comparative upticks in revenue or steady revenues to be reflected in their June results – while 21 percent of retailers expect the same.

  • Sandwich chain Isaac Toast opens in Hong Kong

    Sandwich chain Isaac Toast opens in Hong Kong

    Renowned for being ‘the breakfast staple of Koreans’, sandwich chain Isaac Toast has just opened its second store in Hong Kong – seven months since its debut at Sha Tin’s New Town Plaza.

    The new store is located inside Langham Place shopping center in Hong Kong’s Mongkok district.

    Isaac Toast has been on the radar for many Hongkongers thanks to the Korean culture wave and was met with much anticipation during its launch with long queues. However, customers were vocal with their disappointment on restaurant guide platform OpenRice for long waits and quality inconsistencies.

    Despite that, Isaac Toast looks set to continue to expand in Hong Kong now it has a second outlet trading. The brand currently has more than 800 stores in its home market and has also expanded abroad into Macau, Taiwan, the Philippines, Singapore and Malaysia, to name a few.

    Meanwhile, South Korean coffee chain Tom n Toms went into liquidation in Hong Kong, shuttering all five its stores at the start of the year after succumbing to the depressed Hong Kong retail market.

  • Craze for Starbucks Korea’s reward items appears unstoppable

    Craze for Starbucks Korea’s reward items appears unstoppable

    Amid the hype for Starbucks Korea’s small suitcases offered under its reward program, customers’ competition to get camping chairs, another promotional item, ran high this week ahead of an end to the seasonal event.

    On May 21, Starbucks kicked off a summer promotional event that finished today, giving away limited editions of goods to customers under its “e-frequency” rewards program.

    To secure one of two “summer-ready bags” or one of three foldable “summer chairs,” a person needed to drink 17 beverages, including three seasonal ones.

    It’s a seasonal event, but this year, the craze to secure pink or green summer-ready bags was high enough to see the formation of long queues in front of Starbucks outlets nationwide at dawn.

    As stockpiles for the suitcases recently ran out, customers’ last-minute race to get camping chairs heated up early yesterday morning.

    People’s repeated search for the number of remaining chairs with the Starbucks app caused the application’s functions to freeze at one point, according to the company.

    “Since I got a summer chair in early June, I’ve made several attempts to receive a green bag. But I gave up after seeing some 50 people waiting in front of me when I arrived 30 minutes earlier than the opening hour,” said a 39-year-old office worker surnamed Jung.

    Indeed, demand for the summer-ready bags, in particular the pink ones, ran high, riding on the popularity of products targeting “home camping clans” during the new coronavirus outbreak.

    In late May, one customer purchased 300 cups of coffee at once at a Starbucks branch in Seoul’s financial district of Yeouido. Snatching 17 summer bags, the person reportedly took just one cup and left the rest behind in the store.

    The move caused an uproar as the remaining 299 cups were said to go down the drain.

    The Starbucks gift items and stamp-like e-frequency rewards are being traded on local secondhand marketplace applications, including Danggeun Market.

    To collect 17 e-frequency stamps costs less than about US$75 when a customer buys 17 drinks including 14 tall-sized Americanos.

    Someone posted a pink suitcase for sale on the online Danggeun Market yesterday for $100.

    “I sold 10 e-frequency stamps that I’ve collected for $3 within three minutes of putting them up for sale,” said a 29-year-old office worker surnamed Lee.

    “I got two Starbucks chairs earlier this month, but it’s hard to explain why people, including me, have been so into the craze.”

  • ‘Starbucks Now’ starting with four Alibaba apps

    ‘Starbucks Now’ starting with four Alibaba apps

    Starbucks Coffee is introducing its own mobile order and payment system in the Mainland Chinese market as a feature on Alibaba platforms Taobao, Amap, Koubei, and Alipay.

    The Starbucks Now (“Fei Kuai”) service can be used by Starbucks customers to pre-order and pay for their beverages and food online before in-person pick-up at local stores, providing a measure of convenience whether at home or traveling.

    The feature was previously only available in Starbucks China’s own mobile app. The extension of service into the Alibaba digital economy via its cross-functional Alibaba Business Operation System (ABOS) gives Starbucks a channel into the online giant’s user base of close to a billion customers.

    “The Covid-19 pandemic highlights the importance of digitalization, which is the cornerstone for any successful brand in China,” said Alibaba Group VP Toby Xu. “Alibaba is committed to bolstering businesses’ digital firepower through ABOS

    “Through this partnership, we will continue to support Starbucks in expanding its digital service offerings across China to meet ever-evolving customer preferences and create long-term value.”

    Starbucks has collaborated with Alibaba since 2018, leveraging the firm’s Ele.me service to deliver Starbucks beverages to users’ homes.

  • India’s Cafe Coffee Day shuts 280 stores

    India’s Cafe Coffee Day shuts 280 stores

    Indian coffee chain Cafe Coffee Day shuttered 280 outlets between April and June due to low profitability and potentially rising costs.

    The firm, which now operates 1480 outlets, has also reported a decline in average daily sales from 15,739 cups to 15,445 cups during the period. This was counterbalanced by an uptick in Coffee Day’s vending machine count from 49,397 to 59,115 units year on year.

    “Export operations have been temporarily stopped due to lower margins and higher working capital requirement and around 280 outlets are closed during the quarter based on various factors including the profitability, future increase in major expenses,” said a spokesperson for the firm.

    The firm has struggled since the apparent suicide of founder VG Siddhartha a year ago. Siddhartha founded Coffee Day Enterprises in the late 1990s, years before Starbucks made its Indian debut, building a network of 1700 outlets – 10 times the size of Starbucks.

  • Japanese cheap eatery operator Ootoya set for ownership fight

    Japanese cheap eatery operator Ootoya set for ownership fight

    A long-running feud for control of a Japanese provider of home-cooked meals Ootoya has spilled out of the boardroom and into the kitchen.

    Colowide, which owns multiple restaurant chains in Japan, is seeking to take control of Ootoya Holdings, a well-known operator of cheap and convenient eateries that serve what it describes as “mom’s food.” Having failed in an earlier bid to install its preferred slate of directors, Colowide earlier this month launched a tender offer aimed at boosting its share in Ootoya to a majority and give it control of the company.

    Ootoya on Monday formalized its opposition to the offer, setting up a proxy fight for the future of the franchise at a time when the restaurant business in Japan, as in much of the world, is struggling to stay afloat due to the coronavirus pandemic. Restaurants have had to cut back on hours, staffing, and capacity to comply with social-distancing measures, eroding their profitability.

    At its heart of the struggle in Japan is a dispute over the place of kitchens: Ootoya makes its traditional Japanese meals on-site in each restaurant and argues this is crucial to its business. Colowide wants to modernize the chain and integrate into its network of central kitchens, hubs that can serve multiple restaurants at once.

    The struggle also highlights how hostile takeovers, once frowned upon in Japan, are increasingly becoming an option for management feeling ever-greater pressure from shareholders to boost long-term sluggish performance.

    The battle has its roots in the sudden death in 2015 of Hisami Mitsumori, the man who built the Ootoya brand. Following a reported clash with CEO Kenichi Kubota, Mitsumori’s son Tomohito left the company, and he and his mother eventually sold their sizable stakes in Ootoya to Colowide in 2019. Kubota himself is also a cousin of Mitsumori.

    Colowide first tried to install its preferred slate of directors, which included Tomohito Mitsumori, only for shareholders to roundly reject the proposal last month. Colowide is now offering 3081 yen (US$28.74) per share to take its stake above 51 percent. That’s a 46-per-cent premium to the closing price before the offer, with shares closing at 2934 yen on Monday.

    Ootoya’s management has hit back, accusing Colowide of bungling past takeovers, including that of Kappa Sushi, acquired in 2014 and which Ootoya says has trailed rival sushi outlets. In its statement of opposition to the tender offer, it warned shareholders that a successful Colowide bid would put Ootoya’s business in jeopardy. A group of more than 400 restaurant employees on Friday said they opposed the deal.

    “We do not view Colowide as being in good shape to drive a turnaround of Ootoya,” Mio Kato, an analyst at LightStream Research who publishes on Smartkarma, wrote in a note on July 9. “This looks to be a potential acquisition of a struggling company by a financially weak and in our view, also struggling company, during a crisis period for their industry.”

    “I have no intention of ever changing our style of cooking in-store,” Kubota told Nikkei Business magazine in an interview in May, before the bid had been finalised. “A tender offer is not illegal, but would be in extremely bad faith.”

    One intriguing complication is Ootoya’s retail-heavy shareholder base. Most of Ootoya’s shares are in the hands of individual investors, with many holding the stock long term in order to claim “yutai” shareholder gifts, which include free meals an

  • Ikea expands famous meatball range to include plant-based option

    Ikea expands famous meatball range to include plant-based option

    The Swedish retailer Ikea’s famous meatballs have gone vegetarian with a new plant-based option going on sale in Europe, and headed for Asia Pacific soon.

    Meanwhile, in Hong Kong, the current packaged Ikea frozen meatballs and other foods have gone on sale in Market Place supermarkets operated by Dairy Farm Group, which is also the Hong Kong and Macau operator of Ikea stores.

    The ‘plantballs’ from Ikea are made with fresh ingredients such as yellow pea protein, oats, onion, apples and potatoes to recreate the classic dish for the health-conscious market. Ikea said in a statement that the new plant ball only has 4 percent of the carbon footprint of the original food.

    The new range will launch in the EU next month before becoming available in Ikea stores in North America, the Middle East and the Asia Pacific after a few months.

    “At Ikea, we sell more than 1 billion meatballs every year. Imagine if we could get some of our many meatball lovers to choose the plant ball instead. If we were to convert about 20 percent of our meatball sales to plant balls that would mean around the 8-per-cent reduction of our climate footprint for the food business at Ikea,” said Sharla Halvorson, health & sustainability manager for Ikea international.

    Ikea said it targets to inspire more consumers to have more sustainable eating and lifestyle habits that can create a positive impact to others and the environment.

    “In order to reduce the climate footprint of the Ikea food business, we need to reduce the number of traditional meatballs that we sell. With the new plant ball we can now offer meat lovers a more sustainable alternative – without compromising on the Ikea meatball experience that is loved by so many,” explained Sharla.

    It will be available at the Ikea restaurants which will be served with mashed potatoes, lingonberries and cream sauce. Shoppers can also purchase a bag of frozen plant balls from the Swedish Food Market to cook at home.

    “In the development phase of the plant ball our key objective has been to recreate the meat-like taste and texture, only using plant-based ingredients. We have tried and tested different ingredients and methods and we are very pleased with the final results,” said Alexander Magnusson, chef and project leader at Ikea food.

  • Dean & Deluca owner bids to buy back business it bankrupted

    Dean & Deluca owner bids to buy back business it bankrupted

    Thailand’s Pace Corporation, the firm responsible for bankrupting its gourmet grocery business Dean & Deluca earlier this year, has bid US$10 million to buy back the firm.

    The firm has offered to use half of the investment as a gesture towards creditors, owed $26.5 million by the failed business, which would represent a payout of less than 20 cents in the dollar.

    “Dean & Deluca overexpanded and lost what made them special,” debt expert Adam Stein Sapir said. “But if they can bring it back to its former glory with a smaller footprint, it has a lot of potentials.”

    The firm’s financial distress dates back well before the advent of the Covid-19 pandemic, with a history of legal filings against Dean & Deluca for nonpayment of bills going back to 2018 after Pace had spent $240 million on expansion. Its self-owned US retail stores and online shopping portal have been closed since the middle of last year.

    The original Dean & Deluca US store opened in Soho in 1977, earning the nickname “museum of fine food”. It claimed to be the first retailer in the US to sell radicchio, balsamic vinegar and sun-dried tomatoes. But over time its exclusivity waned – as one food writer observed: “You can buy extra virgin olive oil on Amazon now”.

    The brand’s value has shrunk from $55 million to $12 million since the closures of the majority of its outlets.

    Meanwhile, Dean & Deluca continues to expand across Asia via its separate Asian entity and partnerships with franchisees and JV partners, although a recent foray into airport stores has been hit by the Covid-19 pandemic.

  • Wedgwood opens tea-room experience in China

    Wedgwood opens tea-room experience in China

    Vintage ceramics firm Wedgwood has opened a new pilot store at The MixC Luohu mall in Chinese Shenzhen. The Tea Room Experience, which invites customers to try out products according to their own style, represents the first move in Wedgwood’s reimagined brand aesthetic, with the new designs expected to be rolled out globally following the Shenzhen launch. Shoppers in the luxury mall will experience a modern interpretation of a fundamentally British mode in the 2nd-floor tea room.

    “China is our key growth market and we are aiming for double-digit growth over the next three years, so we will be looking closely at the new stores to learn along the way,” said Wedgwood VP Paivi Svens. “We hope that our new stores and tea rooms will encourage conversations and inspire people to focus more on their own homes and become confident in expressing their own personal style.”

    The experience was created in partnership with British design firm Checkland Kindleysides based on the brand’s new proposition “celebrating eclectic originals”. The store presents three zones – a Garden Room, a Pantry and a Tea Emporium – that “balance minimalism with maximalism with strong visual articulations of Wedgwood’s horticultural connections”, according to the firm.

    Customers are invited to immerse themselves in the brand history and collections via interactive displays, while more than half of the available floor space is given over to service and experience over shopping – an unusual balance in a small format store. “In-store stylists” remain on hand to encourage shoppers to recombine product groups from the various zones to discover their own style.

    Further executions of this concept store will be built across China later this year, with flagships in key global cities following next year