Category: General

Retail News Asia is committed to providing both local and global retailers with the latest General Retail news throughout the Asian market. This on a daily base.

  • AirAsia to reopen all Malaysian routes, push for overseas flights

    AirAsia to reopen all Malaysian routes, push for overseas flights

    AirAsia sees brighter skies ahead after Malaysia lifted interstate travel restrictions, with the low-cost carrier also pushing to restart international flights to Thailand, Sri Lanka and the Maldives as early as next week, its president told Nikkei Asia.

    Bo Lingam, AirAsia Group’s president for airline operations, said in an interview Monday that the company is “very relieved” with the government’s decision to reopen domestic borders as it will benefit both the carrier and its workforce.

    The airline aims to go big on domestic travel by reaching a pre-pandemic capacity of 39 local routes and 169 daily flights by late November, according to Bo.

    “We will open all domestic destinations that we were flying pre-COVID by the end of next month, involving over 45 aircraft,” he said.

    The comments came after the federal government on Monday allowed interstate travel nationwide. The airline was hit hard by the coronavirus pandemic, with hundreds of its employees retrenched and aircraft idled after domestic and international borders were closed and travel limited.

    The government of Prime Minister Ismail Sabri fully reopened state borders in the Southeast Asian country for the first time this year, allowing millions of residents to travel for business and leisure. Fully vaccinated Malaysians can also head overseas without police approval.

    Air travel is indispensable in Malaysia as the country’s states are spread across the Malay Peninsula as well as the island of Borneo to the east across the South China Sea.

    “The resumption of domestic service will be extremely good financially, for the airline as we would be able to pay pending bills from our suppliers who have been very nice to us to date,” Bo said.

    He added that the carrier is also looking to begin commercial international flights to Thailand, Sri Lanka and the Maldives as soon as next week.

    “We have applied for permissions in these countries and expect to receive them next week, after which we can sell tickets and fly passengers,” he said.

    AirAsia’s share price jumped almost 10% on Monday, settling at 1.28 ringgit — the highest since February 2020 and outpacing the Bursa Malaysia index’s gain of almost 1%. On Tuesday, the airline’s shares fell 3% to 1.25 ringgit at midday.

    The airline’s net loss in 2020 ballooned to 5.1 billion ringgit ($1.2 billion) from red ink of 315.8 million ringgit in 2019. Revenue also plunged from 11.9 billion ringgit in 2019 to 3.1 billion ringgit last year.

    For the first half of 2021, the airline reported a net loss of 1.3 billion ringgit from 1.8 billion ringgit net profit during the same period of last year. Revenue, meanwhile, tumbled to 686.8 million ringgit from 2.5 billion ringgit.

    AirAsia was recently granted a federal government-guaranteed 500 million ringgit loan under a framework introduced to assist companies directly affected by the pandemic. The loan was part of the 2 billion ringgit fundraising exercise mooted by the airline’s founder Tony Fernandes last year.

    The airline carried 19 million domestic passengers in 2019 but that plunged to 6.3 million last year. It has flown less than 1 million passengers between January and October this year as controls on movement were strengthened to curb the third and fourth waves of coronavirus infections.

    Bo also said the airline would reinstate some 300 employees currently on furlough to operate the domestic flights. Since last year, the airline has reduced head count by not renewing contract workers, retrenchments and furloughs.

    “We would exhaust employees under furlough first, then look at rehiring those we had laid off as the capacity grows,” he said.

    Experts say that while the return of interstate travel is undoubtedly a plus for AirAsia and competitors including Malaysia Airlines, it is far from a panacea.

    Brendan Sobie, an independent analyst at Sobie Aviation, believes domestic passenger traffic could approach pre-pandemic levels by the end of this year, though heavy competition and overcapacity — similar to the industry situation before the pandemic — will weigh on further growth for the carrier.

    “All airlines in Malaysia were unprofitable in 2019 and while domestic demand may now recover, many of the issues from prior to the pandemic have not been resolved, making a return to profitability difficult,” he said.

    Shukor Yusof, an aviation consultant at Endau Analytics said the surge in domestic travel demand would help AirAsia, though “it won’t be anywhere enough to fix its battered bottom line.”

    While Shukor said the Malaysian travel resumption itself is not an indication of a revival for the airline industry in Southeast Asia, he does view AirAsia as the carrier with the best long-term potential for post-pandemic growth.

    “It’s a critical stage as key countries for tourism — Indonesia, Thailand, the Philippines — are still struggling to control the virus and there’s little coordination amongst ASEAN members to find a solution to allow intraregional air travel,” he said.

    According to Sobie, Malaysian carriers need a recovery in both international and domestic travel to heal financially.

    “There is now light at the end of the tunnel and the overall sentiment is more positive but the road to recovery will be long and filled with twists and turns,” he said. “The darkest days should be behind AirAsia but the outlook remains relatively challenging.”

  • Page Zoom is a new accessibility feature in Chrome for Android

    Page Zoom is a new accessibility feature in Chrome for Android

    Google is working on a new Page Zoom accessibility feature for its Chrome browser on mobile devices.

    It appears that the reasoning behind this new feature is that text scaling on mobile devices produces variable results and often causes bugs. There’s a long thread on Chrome support forums concerning the issue, and it seems that Google developers have listened to the users and implemented the new Page Zoom feature.

    Page Zoom works much like the zoom feature in the desktop version of Chrome. Once you choose a zoom level for a certain page it will be stored in the browser and next time you open the same page Chrome will automatically adjust the zoom level for you.

    The feature is already available in Chrome Canary, and will probably roll out to Chrome for Android with the next stable release.

  • Gold price hits 12-month high

    Gold price hits 12-month high

    Vietnam’s gold price climbed to a 12-month high Monday even as global prices dropped.

    Prices at state-owned Saigon Jewelry Company rose 0.05 percent from Saturday to VND57.98 million ($2,552.79) per tael Monday. A tael equals 37.5 grams or 1.2 ounces.

    Other companies sold their gold 0.17 percent higher at VND58 trillion, a 12-month high.

    Vietnam’s gold price is now VND10 million higher than global rates, widening from VND8 million a month ago.

    Global gold prices were subdued Monday over fears the U.S. Federal Reserve would start paring its stimulus this year despite Friday’s weak job data.

    Spot gold inched 0.1 percent lower to $1,755.68 per ounce.

    Spot gold may bounce into the $1,763-$1,768 range, before resuming its fall towards a support of $1,724, according to Reuters technical analyst Wang Tao.

  • Waze launches soothing experience to combat negative effects of driving

    Waze launches soothing experience to combat negative effects of driving

    We live in a world where driving has become an activity that often affects our mental health. Traffic is probably in top three reasons for stress, and can many times lead to much worse effects, including back pain, depression, and even blood pressure.

    To help combat these negative effects of driving, Waze launched a new Headspace experience that is meant to help drivers learn “how to find more joy and meaning on the road.” Headspace is a new Waze theme that provides users with custom navigation prompts from the mindfulness teacher and Director of Meditation, Eve Lewis Prieto.

    There are five moods that can be selected when listening to the Headspace experience: Aware, Bright, Hopeful, Joyful, and Open. Also, the new theme allows users to swap out the in-car icon with an air balloon.

    Equally important is the fact that drivers can stream a custom Spotify playlist with music and content from Headspace, which is also available via the Waze Audio Player. The Headspace experience is rolling out today and is available for a limited time in English, French, Spanish, and Portuguese.

    If you’re looking for a soothing driving experience, you can activate the new theme by tapping My Waze to find the “Drive with Headspace” banner.

  • Singapore to Expand Quarantine-Free Travel

    Singapore to Expand Quarantine-Free Travel

    Following its announcement of more Vaccinated Travel Lanes (VTLs) on Saturday, the city-state has said it is working to expand travel to more countries, including its regional neighbors.

    Singapore aims to reestablish the city-state as an international aviation hub with the expansion of its VTL scheme to more countries ahead of the year-end holidays.

    From October 19, VTLs will be launched with Canada, Denmark, France, Italy, the Netherlands, Spain, the United Kingdom, and the United States, with South Korea to be added on November 15. Singapore currently has VTLs with Germany and Brunei, launched September 8 under a pilot scheme.

    Under the scheme, fully vaccinated travelers will be able to enjoy quarantine-free travel both ways. However, there is currently a limit of 3,000 arrivals under the scheme.

    Pre-Covid, these countries accounted for about 10 percent of arrivals, Transport Minister S. Iswaran said on Monday.

    These countries under the VTL scheme are «collectively an important set of partners» for Singapore, Iswaran said in an interview, noting that the countries have significant investments in Singapore and are among the top 20 trading partners, with sizeable business communities and families here.

    We want to do more, but in a manner that is cautious and calibrated,» the minister said, adding that Singapore is currently in discussions with counterparts around the world, including its regional neighbors.

    Since the announcement over the weekend, there has been a rush to secure tickets. Singapore Airlines’ website crashed on Saturday afternoon amid the surge in demand, while visitors to its service center at Ion Orchard had to wait in line for several hours.

  • A Guide to Activities for One

    A Guide to Activities for One

    The freedom and technology afforded to people today is a real luxury – something that previous generations didn’t have. No matter where you are, or what time it is, there’s always something fun that you can be doing.

    So, if you’re looking for ways to pass the time and stop your boredom, you’ve come to the right place. This guide is going to ensure you’re thoroughly entertained for the next year.

    Watch sports

    Are you a sports fan? Maybe you love football, or are in love with tennis? If so, you should watch sports to pass the time.

    If you want a fresh and exciting sport to watch, you should definitely try the NBA, which is the world’s most popular basketball league. It features all the best players, from Lebron James to James Harden. Plus, you can even bet on NBA games for some added fun. Learn more about NBA betting.

    Oh, and if you’re unsure where the best place to watch NBA games is, NBA TV and ESPN are some of the most popular choices. And if you subscribe to YouTube TV, you’ll also be able to watch NBA games through YouTube too.

    1.    Shopping Sprees

    Who doesn’t love to go on the occasional shopping spree? Whether you need to buy some new outfits for your wardrobe or some beautiful home décor, jump online and treat yourself to what you want. Nowadays, you can shop anywhere online, from Amazon to eBay. Or, if you want to support your local businesses, you can check to see if they have online stores available through their websites.

    2.    Complete some online quizzes

    Online quizzes are an excellent way to pass the time. You can do an online quiz when you’re waiting in line for groceries, stuck at the airport, or just chilling at home alone – basically, anywhere.

    Buzzfeed and Challenge the Brain are two of the best websites for free quizzes, so make sure to check them out.

    3.    Read books

    Reading books is more fun than you might think. Not only does it help to polish your reading and vocabulary skills, but it also helps to stimulate your mind’s creativity. Try reading a combination of fiction and non-fiction – you’ll love it.

    4.    Refresh your bedroom

    Is your bedroom looking a bit dull and lifeless? Has it been years since you last decorated it? If so, it’s time to put your hands to work and give it a good refresh. Here are tips on how to do this:

    • Recycle any items you no longer need
    • Optimize space by rearranging your furniture
    • Re-paint the walls
    • Add some wall décor
    • Deep clean the floor

    Once you’re done, you’ll feel awesome.

    5.    Practice your dancing

    Are you somebody who likes to go to clubs and bars at the weekend? Then it’s time to practice your dance moves and shapes at home. So put on your favorite music and go crazy – you could even invent your own dance move to impress your friends.

     

  • Google wants you to think of its search app when it comes to breaking news

    Google wants you to think of its search app when it comes to breaking news

    Twitter, on the other hand, has been able to attract viewers looking for live coverage of breaking news. During such events, anyone with a smartphone can become a photojournalist sharing live video and audio from the scene. In 2015, Google and Twitter reached a deal that elevated tweets to the top of Google Search results for queries related to breaking news. Now, Google would like to be more like Twitter.

    Inside the company, Google’s initiative is called Big Moments and is still considered an experiment. As such, Google isn’t saying exactly how it might display tweets covering breaking news in the future. A small group inside the Google Search team is working on Big Moments and the failure of Google Search to display relevant breaking news during the attack on the U.S. Capitol and the Black Lives Matter protests has insiders on the Google Search team working on ways to fix things.

    “We are continually experimenting with ways to ensure that people who come to Google can find the most authoritative and up to date information when they need it,” a Google spokesperson said in a statement. “Any feature or improvement to our systems goes through a rigorous testing and evaluation process to ensure it delivers value to people.”

    Early last year when word about COVID-19 started to be the big story almost every day, Google revised its Search format so that video and data from medical authorities stood out more in the results. This is what Google would like to do with other timely breaking news events. Still, Google argues that it is not a publisher and should be viewed as a platform.

    The changes that Google wants to bring to Search include the addition of historical context to a story. In addition, Google would add information to a breaking news event that it doesn’t already include such as updating the most recent death and injury counts connected to a breaking news story, in real-time. Currently, those interested in news turn to Google Search after an event is over instead of heading to the app while the event is taking place.

    Twitter has made itself one of the most visited sites during a breaking news event when the event is taking place. As we explained above, part of what makes Twitter so good with breaking news is the way live video from the scene of an event can be posted in seconds and those close to the event can obtain up-to-date information. Google hopes to catch up to Twitter with Big Moments which is being led by Elizabeth Reid, a senior executive who took over as the head of Search experiences in April.

    Big Moments will use algorithms to make editorial decisions instead of having human editors make these decisions. The SearchEngine Journal said that using algorithms to curate news in real-time will be a big challenge for Google especially with stories that are “polarizing.” Google already comes under attack for showing bias is some search results and would probably have to deal with more critics complaining on the bigger news stage.

    Google recently added a notice that appears on Search when a story is moving too quickly to appear on the Search app. The message says: “It looks like these results are changing quickly. If this topic is new, it can sometimes take time for results to be added by reliable sources.” In a situation like this, human curators would take too long to bring the story to Google which is why the company is using algorithms since the goal for the company is to get the latest news out as fast as possible.

  • Air tickets sell fast after domestic routes reopen

    Air tickets sell fast after domestic routes reopen

    National flag carrier Vietnam Airlines has sold more than 80 percent of seats on domestic flights after ticket sales opened Oct. 10.

    Flights between Hanoi and HCMC, and HCMC and the central localities of Thanh Hoa and Hue, Hanoi and Da Nang, have been the most booked.

    Flights on these routes are almost full on Oct 10-12, according to a Vietnam Airlines representative. One-way tickets on the Hanoi – HCMC and HCMC – Thanh Hoa routes cost VND3.5 million ($154) each; HCMC- Hue and Hanoi – Da Nang, VND2.4 million each.

    “I have tried to book a flight back to Hanoi, but the Vietnam Airlines website informed me seats have already been fully booked till Oct. 13,” Bui Ngoc Quang, a quality assurance officer at the HCMC University of Social Sciences and Humanities said.

    Quang said he wants to fly back to his hometown, a village in Hanoi’s outskirts, as soon as possible, because his wife had recently given birth to a girl baby, their first child, but he has been unable to meet them for weeks. In late August, aviation authorities had instructed airlines to stop selling tickets until further notice as the Covid-19 outbreak raged.

  • Viber rolls out disappearing messages feature in group chats

    Viber rolls out disappearing messages feature in group chats

    After surpassing one billion Google Play downloads worldwide, Viber announced a new feature that was previously available only for one-on-one chats: disappearing messages. Starting today, Viber is rolling out this option for group chats too.

    More importantly, users won’t need to go through a multi-step process to change the status for messages in the group, as the feature has been implemented so that members can easily toggle it on and off right within the chat.

    On top of that, Viber added new functionality to the feature, so users can now set messages in a group chat to disappear 10 seconds, one minute, one hour, or one day after being read. Furthermore, on devices running Android 6 and up, Viber will completely disable forwarding, copying, or taking a screenshot of a message when the disappearing option is enabled.

    For those using older Android smartphones, as well as all iOS users, group chat members will be automatically notified if a member of the chat takes a screenshot of a message set to disappear. Although Viber personal and group chats are end-to-end encrypted, the new feature will surely add another layer of security for both Android and iOS users.

  • Reliance Retail to launch 7-Eleven stores in India after Future’s exit

    Reliance Retail to launch 7-Eleven stores in India after Future’s exit

    Reliance Industries Ltd’s retail arm said on Thursday it would roll out 7-Eleven convenience stores in India, days after Future Retail Ltd ended a similar deal with the US chain.

    Reliance Retail Ventures Ltd will open the first 7-Eleven round-the-clock convenience store in a neighborhood in India’s financial capital of Mumbai on Oct 9.

    The deal marks the latest by the Reliance Group, led by billionaire Mukesh Ambani, to rapidly expand its retail and e-commerce businesses to better compete with Amazon.com and Walmart Inc’s Flipkart in India’s nearly trillion-dollar retail market.

    The oil-to-telecoms conglomerate’s US$3.4 billion deal for the retail assets of Future Group has been stalled following Amazon’s legal challenge.

    Irving, Texas-based 7-Eleven, known for its iconic products including the Slurpee, operates and franchises more than 77,000 stores in 18 countries and regions.

    Future Retail said on Tuesday it had mutually terminated an agreement with 7-Eleven as the companies were not able to meet targets of opening stores and paying franchise fees.

    In 2019, Future Retail – India’s second-largest retailer with more than 1,700 stores, including the popular Big Bazaar supermarkets and local chains Food Hall and Nilgiris – had said it plans to set up 7-Eleven stores from scratch and convert some of its existing operations into the U.S. brand.

    The unit formed to run 7-Eleven stores in India had reported a loss of 173 million rupees without opening any stores, Future Retail’s annual report showed.

    Reliance’s shares rose 1.22 percent in morning trade, while Future Retail stock gained 3.7% in a strong market.

  • Watsons creates Sustainable Choices category with new products

    Watsons creates Sustainable Choices category with new products

    Surging consumer demand for sustainable products has prompted Hong Kong-headquartered health & beauty retailer Watsons to aggregate more than 1600 products into a Sustainable Choices category available both in physical stores and online.

    A trial curation of sustainable products earlier this year saw sales of some products increase by 300 percent.

    “This indicates clearly that customers are looking for sustainable products, hence it’s our mission to make them available and easy to browse for,” said AS Watson CEO for Asia and Europe, Malina Ngai.

    “Many customers started to rethink their priorities due to the pandemic and they’re very much aware of the impact their choices have on the environment and society. We’ve been working closely with our strategic supplier partners to offer a wide range of Sustainable Choices products – everything from skincare to shampoo – making it easier for customers to make purchase decisions that contribute to a better world for all.”

    Brand Partners in the initiative include Beiersdorf, GlaxoSmithKline, Johnson & Johnson, Kao, L’Oreal, Procter & Gamble, Reckitt, Shiseido, and Unilever.

    The products are ranged in a dedicated Sustainable Choices section in stores and online. AS Watson told Inside Retail that the 1600+ products fit into one of four “pillars”: Clean Beauty, Refill, Better Ingredients, and Better Packaging.

    A Clean Beauty brand is recognized by Watsons for using ingredients consumers trust will protect you, with additional environmental benefits and which support the local community.

    In the refill pillar, products come with refill packs or in-store refilling stations to enable customers to keep using the original container.

    Better Ingredients means the products’ manufacturers have chosen sustainable options in paper, sourced palm oil from “responsibly managed plantations” or have reduced plastic content in non-formulated products.

    For Better Packaging, manufacturers must have chosen “better plastic” – such as recycled plastics – or a paper that has been sustainably sourced.

    AS Watson has signed up to the New Plastics Economy Global Commitment to reduce plastic waste and has taken group membership of the Roundtable on Sustainable Palm Oil to help address the environmental impact of palm oil sourcing.

    “We want to build a sustainable mindset and behavior together with our customers in their daily personal care and beauty needs. It’s the start of an exciting journey of a three-way partnership with our strategic supplier partners and our customers to make an impact,” said Ngai.

    “The initial customer response is hugely encouraging, and we’re sure our customers will love our wider range of sustainable products.”

    Meanwhile, Procter & Gamble has partnered with Watsons Hong Kong in a three-year commitment to reward customers with free gifts in return for bringing in empty personal-care plastic bottles from any brand for recycling. This program, called Plastic Reborn has already led to the recycling of 3400kg of plastic since February.

    At Watsons Thailand stores, customers can recycle PET plastic bottles at a Garnier Refun Machine, earning a free Garnier Pink Micellar Water in return.

  • Future Group calls it quits on 7-Eleven India plans

    Future Group calls it quits on 7-Eleven India plans

    7-Eleven Inc and Future Retail have ended their agreement to operate convenience stores in India just two years after it was signed.

    Reuters reports that the two companies arrived at a mutual decision to end the relationship, with Future Group failing to meet store rollout targets and the payment of franchise fees.

    The original deal was revealed in February 2019 and in December that year Future Group founder and CEO Kishore Biyani said the firm would concentrate on development in Mumbai only for the initial few years of business, with the first outlets launching in March 2020.

    He said the company planned to open 1000 7-Eleven stores in the city before moving out into other regions of the country after two to three years.

    However Indian news sources reported last year that the impact of the Covid-19 pandemic had delayed the implementation of the franchise agreement.

    In a statement, Future Group said the termination would have no financial or business impact on the company.

  • Ferrero names new local managing director

    Ferrero names new local managing director

    Confectionery company Ferrero Australia has appointed Craig Barker as its new Managing Director for the Australian and New Zealand markets.

    Mr Barker has 20 years of experience in the confectionery industry, having spent 12 years with Mars in the UK and the last 8 years with Ferrero, working across the UK and Ireland, based in Ferrero’s central headquarters in Luxembourg. He has spent the last three years based in Australia.

    “Australians have developed a strong affinity with Ferrero brands over the last 40 years and this continues to grow today,” Mr Barker said. “We look forward to further developing this relationship and ensuring that more people enjoy Ferrero products in the coming years,” he said.

    Ferrero is a global company privately owned by the Ferrero family. It was established in 1944 in Abla in northern Italy when the Company’s founder Pietro Ferrero opened a small confectionery shop during the Second World War and used local hazelnuts to create products. The Company has grown to become the leading confectionery manufacturer in Europe and one of the largest in the world. Its products include brands such as Nutella, Tic Tac, Ferrero Rocher, Kinder Surprise and Bueno.

    Ferrero expanded to Australia in 1974 and now employs more than 300 people. The Company’s commercial headquarters are located in Sydney, with its manufacturing operations based in Lithgow, west of Sydney, where Nutella and Tic Tac are produced.

    Ferrero Australia said Mr Daniele Bondi, Mr Barker’s predecessor, remains an integral part of the Ferrero Group, and has been recently announced as the Global President for Ferrero’s Nutella brand.

    “We offer our congratulations to Craig Barker and thank Daniele Bondi for his significant contribution to the growth of the Ferrero Australia business,” said Derek Lath, Corporate Communications Director Ferrero. “We wish them both well in their new professional challenges,” he said.

  • Google will enable two-step verification by default on 150 million accounts before year’s end

    Google will enable two-step verification by default on 150 million accounts before year’s end

    We are now in Cybersecurity Awareness Month as Google points out in a new blog post, and as the search giant says, “For most of us, passwords are the first line of defense for our digital lives. However, managing a set of strong passwords isn’t always convenient, which leads many people to look for shortcuts (i.e. dog’s name + birthday) or to neglect password best practices altogether, which opens them up to online risks. At Google, we protect our users with products that are secure by default – it’s how we keep more people safe online than anyone else in the world.”
    One of the best things that a smartphone user can use to protect his privacy is two-factor authentication (2FA), or as Google calls it, two-step verification (2SV). This adds another layer of security when logging in to an app. With 2FA/2SV, when entering the password to open an app you will receive a text message on your personal device with a unique one-time code that you type in to verify your identity and open the app.

    As Google points out in the blog, adding that additional layer of authentication sharply reduces the chances that a hacker can break into an account. Google says that two-step verification is “one of the most reliable ways to prevent unauthorized access to accounts and networks.” It combines something you know, such as a password, with something you have such as your phone or a security key.

    Google has made signing in using 2SV as seamless as possible by offering a prompt that requires a single tap to prove that you are who you say you are. Google states that the best way to keep its users safe is to turn on its security protections by default. As a result, it has started to automatically make its users’ accounts more secure and before the end of this year, it will auto-enroll an additional 150 million Google users in 2SV while requiring 2 million YouTube creators to enable 2SV.

    The Alphabet subsidiary admits that 2SV is not for everyone and it is working on developing technology that reduces the reliance on passwords in the long term. At the same time, the company is always seeking to improve the experience of having your identity authenticated. At this moment, Google is auto-enrolling accounts that have the “proper backup mechanisms in place to make a seamless transition to 2SV.”

    Back in 2018, Google said that only 10% of its accounts were using 2FA or 2SV. By the end of this year, that percentage will be much higher. And Google is also partnering with certain organizations to hand out over 10,000 security keys to high-risk users. Google has baked the capabilities of security keys directly into Android and offers iPhone users its Google Smart Lock app.

    Google says that every day it checks the security of 1 billion passwords to make sure that accounts are not getting hacked. This is done using the built-in password manager on Chrome, Android, and the Google app. The password manager is also available on iOS. With iOS, Chrome can autofill saved passwords when logging in to other apps thus allowing iOS users to use just one single tap to log in on a site (instead of having to remember and type in a password).

    Soon, iOS users will be able to use Chrome’s password generator on any iOS app in the same manner that Android users employ Autofill with Google. Also being rolled out is a feature that will allow users to access all of the passwords saved in the password manager from the menu of the Google app.

    If you want to turn on 2SV or 2FA on your Android device and turn on the built-in security key, you must have a phone running Android 7 or higher. From the browser of your Android phone go to myaccount.google.com/security. Under the heading of Signing into Google select two-step verification. Scroll to Set up an alternative second step and tap Add security key. Select your Android phone and then Add. A confirmation that your phone was added as a security key will be sent.

    To turn on two-factor authentication on iOS, follow these steps:

    Open Settings on your iPhone.
    Tap the Apple ID banner at the top of the display.
    Tap Password & Security.
    Tap Turn On Two-Factor Authentication.
    Tap Continue.
    Tap Continue.
    Enter your iPhone’s passcode.
    Tap Done.

  • Facebook blames Monday’s outage on “an error of our own making

    Facebook blames Monday’s outage on “an error of our own making

    Yesterday’s six-hour outage affecting Facebook, Facebook Messenger, Instagram, and Whats App had a severe impact on more than just users of those apps. The outage might have cost Facebook over $100 million in lost advertising revenue as the company happens to own all of the aforementioned apps.

    The company points the finger of blame at itself and says that the outage started when Facebook engineers were working on “routine maintenance.” In a blog post written by the firm’s VP of infrastructure, Santosh Janardhan, the executive says that the company is trying to learn from the outage so that it doesn’t get repeated.

    Janardham adds, “This outage was triggered by the system that manages our global backbone network capacity. The backbone is the network Facebook has built to connect all our computing facilities together, which consists of tens of thousands of miles of fiber-optic cables crossing the globe and linking all our data centers.” Data centers, like Facebook users, come in different sizes and shapes.

    Some data centers are big buildings that house huge numbers of computers that store data and do the heavy lifting to keep the network running. Others are smaller facilities where device owners’ requests for data are sent and then moved using Facebook’s backbone network to larger data centers. That is where the data that your app needs is discovered and sent to your phone.

    Hours after the outage started, Facebook’s shares declined to reduce the worth of co-founder and CEO Mark Zuckerberg by $6 billion. Over the last month, Facebook shares declined by 12.88%  dropping Zuckerberg’s personal worth down from nearly $140 billion to $120.9 billion. However, we don’t expect to see Facebook run a bake sale for its beleaguered chief executive.

    Routers are used to determine where all of the incoming and outgoing data should be sent. And occasionally Facebook engineers need to take the backbone offline for maintenance. And yesterday, a command was issued that was supposed to check the available capacity of Facebook’s backbone. Instead, it accidentally took down all of the connections in the backbone network which disconnected Facebook’s data centers around the world.

    Facebook has a system in place that is designed to audit commands to make sure that an accidental outage like the one that went down yesterday doesn’t take place. But the audit tool had its own bug that prevented it from stopping the command from shutting down the system.

    A second problem affected Facebook’s DNS servers. As stated in today’s blog post, “The end result was that our DNS servers became unreachable even though they were still operational. This made it impossible for the rest of the internet to find our servers.” Facebook notes that everything happened so fast that its engineers had two big problems: because its networks were down, the data centers could not be accessed by normal means and the loss of DNS broke the tools that Facebook would normally use to investigate and fix outages.

    Once Facebook was able to restore its backbone network connectivity, everything came back up. But Facebook had another problem to consider. If it turned all of its services back on at once, the amount of traffic running through the system could cause the system to crash again. But thanks to the “storm drills” that Facebook has been practicing, it was well prepared to handle the incident.

    The social media company says that it will learn from the outage so that it never happens again. “Every failure like this is an opportunity to learn and get better, and there’s plenty for us to learn from this one. After every issue, small and large, we do an extensive review process to understand how we can make our systems more resilient. That process is already underway.”