Category: General

Retail News Asia is committed to providing both local and global retailers with the latest General Retail news throughout the Asian market. This on a daily base.

  • Isetan ends Bangkok era

    Isetan ends Bangkok era

    Japanese department store Isetan has closed its Bangkok outlet after 28 years of operation in Thailand.

    The complex launched in CentralWorld shopping center during the early days of Southeast Asia’s economic growth when many consumers in the region were having their first taste of wealth. The store was also a favorite haunt of Japanese residents in the city who found a slice of the home there.

    Isetan announced the closure on its Facebook account with a poignant message that attracted thanks and well-wishes from saddened customers and friends of the store. It did not disclose whether operator Mitsukoshi Group intends to reopen the store in a new location, but this is considered unlikely.

    The department store announced it would not renew the lease of its CentralWorld lease in March. At the time it was known that the store was suffering from competition with other retailers, its sales have fallen to 70 percent of the peak level in 1997.

    According to mall owner Central Pattana Plc, the 27,000sqm retail space is to undergo renovation as an “urban lifestyle destination”.

  • AirAsia to start charging customers for checking in at airport counters

    AirAsia to start charging customers for checking in at airport counters

    Cash-strapped budget airline AirAsia Group Bhd said on Tuesday it would begin charging customers a fee to check-in at airport counters, in part to encourage them to minimize physical contact with staff during the coronavirus pandemic.

    Travelers who do not check-in via the airline’s website, mobile app, or airport kiosk will be charged 20 Malaysian ringgit ($4.83) for domestic flights and 30 Malaysian ringgit for international flights, though some exceptions will apply.

    AirAsia Group Chief Operations Officer Javed Malik said the fees would help motivate travelers to make use of the airline’s investment in digital technology.

    “In view of the Covid-19 pandemic, these self-check-in facilities have become very crucial in minimizing physical contact between our guests and staff,” he said in a statement.

    AirAsia last month reported the biggest quarterly loss in its history due to the devastating impact the pandemic has had on travel demand, with revenue down 96%.

    The airline said it had applied for bank loans in its operating markets and had been presented with proposals from investment bankers, lenders, and potential investors to raise capital.

    The new AirAsia check-in fees are well below European budget carrier Ryanair Holdings’s PLC 55 euro ($65.95) charge for airport check-in, which was put in place before the pandemic.

    US low-cost carrier Spirit Airlines charges $10 for boarding passes to be printed at the airport, according to its website.

  • Covid-19 precautions drag Hong Kong retail sales in July

    Covid-19 precautions drag Hong Kong retail sales in July

    The tightening of social-distancing regulations helped fuel a 23.1-per-cent decline in Hong Kong retail sales in July.

    Nevertheless, the decline was sharper than expected given July last year was the first full month when retail was affected by the outbreak of social unrest sparked by the proposed anti-extradition law, creating a lower base for this year’s July figures.

    A government spokesman said that while Hong Kong’s Covid-19 situation has stabilized since July, potentially improving consumer sentiment, the retail business environment will continue to be “very difficult in the near term” with inbound tourism remaining at a standstill.

    The decline in Hong Kong retail sales in July was only marginally less than June’s adjusted 24.7-per-cent drop.

    For the first seven months of this year, Hong Kong retail sales have dropped by 32.1 percent compared with the same period last year. However, on a more positive note, retail sales for the three months to July rose by 16.9 percent over the prior quarter.

    Reflecting on the limitations on restaurant and cafe trading, the value of sales in supermarkets in July surged 26.5 percent over last year’s figures. Sales of fuels rose by 3.8 percent and of furniture and fixtures by 0.3 percent.

    Every other retail category recorded a decline for the month, with the greatest impact on the overall decline being sales of food, tobacco, and liquor, down by 12.9 percent. In descending order of impact, declines were posted of 7.2 percent for miscellaneous consumer goods, 53.7 percent for jewelry and watches, and 5.6 percent for electrical goods and other consumer durables.

    Sales in department stores fell by 28.8 percent, of apparel by 42.5 percent, of medicines and cosmetics by 50.9 percent, motor vehicles and parts by 13.1 percent, books, newspapers, stationery, and gifts by 41 percent, of Chinese drugs and herbs by 26.5 percent, of footwear and accessories by 53.6 percent, and at optical shops by 37 percent.

  • July retail sales in Japan slide

    July retail sales in Japan slide

    Japanese government data shows a significant drop in retail sales for July this year.

    Retail sales in Japan declined by 2.8 percent for the calendar month compared with the same period last year, reaching US$117.4 million. The decrease was higher than the median market forecast of a 1.7-per-cent drop, and compounds last month’s fall of 1.3 percent.

    Retail sales shrunk by 3.3 percent month on month, a stark contrast to a 13.1-per-cent rise in June.

    The numbers were released by Japan’s Ministry of Economy, Trade, and Industry.

  • New feature for Android tablets helps parents keep track of their kids’ online experiences

    New feature for Android tablets helps parents keep track of their kids’ online experiences

    Being a parent these days means having to make some difficult decisions for your kids. There are choices that you never thought that you would have to make such as setting limits on screen times. And today, Google is introducing Google Kids Space, a new mode for select Android tablets that include apps, books and videos; the new feature provides more than just screen time limits and safety features designed to keep children safe. With kids tab, parents can easily find and pick “teacher-approved” apps for their children.

    Kids Space will soon be available globally on the new Lenovo Smart Tab M10 HD Gen 2, and will be available on more Android tablets shortly. Google says, “To evaluate and select “teacher-approved” apps in Google Play, we worked with academic experts and children’s education specialists to define rubrics. For Kids Space, we’ve built on that foundation and applied our quality standard to an ever-expanding library of apps and books in the Play and Read tabs. We worked with top publishers to make popular children’s books free of charge, and have over 400 free books available in the U.S. alone. In the Watch and Make tabs, your kids can view creative and fun videos from YouTube Kids that are engaging and encourage off-screen activities. And if you’re looking to customize, even more, parents can download additional content from Google Play.”

    Kids Space requires a Google Account for your child. Parental controls require the Family Link app on a supported Android, Chromebook, or iOS device. Books and video content might not available in all regions. Video content is subject to the availability of the YouTube Kids app and book content requires the Play Books app. The availability of apps, books and video content may change without notice.

    There are 400 free books in the watch and make tabs, and creative and fun videos can be viewed from YouTube Kids. Google is giving your kids enough content to stay entertained while also helping to educate them. And that is exactly what you want from an online baby sitter.

  • Thailand’s CP All to launch 7-Eleven in Laos

    Thailand’s CP All to launch 7-Eleven in Laos

    Thailand’s CP Group is taking the 7-Eleven convenience-store chain into Laos after winning franchise rights for the country.

    The first 7-Eleven store in Laos will be opened in the capital city, Vientiane in 2022.

    “With its remarkable success in Thailand, I can think of no one better than CP All to bring the 7-Eleven brand to consumers in Laos,” said Joe DePinto, CEO at 7-Eleven. “This relationship promises to bring additional jobs and economic opportunities throughout the region.”

    Under the agreement, CP Group’s subsidiary CP All will oversee store construction and start to modernize the small-retail environment, according to the company. The 7-Eleven Laos network will offer international products, beverages, snacks, and consumables fresh foods with recipes developed for regional tastes.

    CP All now holds franchise rights for 7-Eleven in three Southeast Asian countries, with Laos following Thailand and Cambodia. Laos will be the 7-Eleven’s 20th international market.

    CP Group signed a master franchise agreement to operate the chain in Cambodia last year. In July, the company received reports of an unauthorized party representing itself as 7-Eleven’s master franchisee in the country and attempting to sell outlets.

  • Aeon Malaysia reports second-quarter loss likely due to virus outbreak

    Aeon Malaysia reports second-quarter loss likely due to virus outbreak

    Japanese mall brand Aeon’s operations in Malaysia have reported a net loss of US$2.3 million for its second fiscal quarter this year.

    The losses, which followed a first-quarter net profit of $1.8 million, are being considered as an effect of the coronavirus outbreak and the movement control orders executed in the territory and subsequent closures of non-essential tenants, along with lower rental pricing. It is a drop of 19.9 percent from the same period last year.

    Aeon MD & CEO Shafie Shamsuddin said that recent months had been a tough journey while expressing gratitude to the group for managing to bounce back in May and June.

    Aeon Malaysia’s current priorities include enhancing its safe-shopping environment with its personal shopper and home delivery services, as well as the launch of its online virtual mall. The group’s malls expanded their drive-thru services to more locations following an introduction of the service using personal shoppers in March.

  • Green light for carrier KiteAir likely delayed until 2022

    Green light for carrier KiteAir likely delayed until 2022

    The Planning and Investment Ministry has suggested that the PM delays his approval to new carrier KiteAir’s investment proposal over Covid-19 impacts. The establishment of the new airline would add to the business woes wreaked on the local aviation industry by the pandemic, the ministry said in a document recently sent to Prime Minister Nguyen Xuan Phuc. “A suitable time for a new carrier would be 2022 when the market has recovered.”

    The ministry added that the current priority and focus should be the restoration of domestic and international aviation markets and support for existing carriers.

    Earlier, in July, the Transport Ministry (MoT) had also proposed that the government not license any new carrier, including KiteAir, till 2022, when the local aviation market is expected to recover.

    Based on the MoT’s proposal, Deputy PM Trinh Dinh Dung in July “agreed in principle” with the temporary suspension as proposed by the MoT. Dung, however, assigned the MPI, as an investment proposal appraisal agency, to report to the PM about the KiteAir investment proposal which was already submitted by hospitality group Thien Minh.

    The MPI had said earlier that KiteAir has a sufficient legal basis to have its investment proposal appraised. The MoT, meanwhile, had said the establishment of the new carrier was in line with the orientation and development plans of the industry.

    But in April, amid the Covid-19 pandemic, the PM requested ministries to review and consider the establishment of any new carrier, including KiteAir, given the new context.

    KiteAir, which planned to take off in the second quarter of 2020, was to be headquartered in the central province of Quang Nam with a charter capital of VND1 trillion ($43 million), invested in by Thien Minh, a leading Vietnamese hospitality group.

    It planned to operate six short-haul ATR-72 aircraft with a capacity of 78 seats in the first year of operation and expand the fleet to 30 jets by the fifth year, including 15 narrow-body Airbus A320/321 aircraft.

  • The airline founder building Asia’s next super app

    The airline founder building Asia’s next super app

    AirAsia’s founder Tony Fernandes is building what he hopes will be the region’s next “super app” as he deals with the coronavirus travel downturn. He wants to rival the likes of Grab, GoJek, and WeChat with an all-in-one app for food delivery, shopping, payments, entertainment, and travel. As the airline’s boss, he has been looking at new ways to generate income while his planes were grounded. AirAsia has struggled during the pandemic and cut 30% of its staff.

    Mr. Fernandes said he has spent his time during the travel slump improving the AirAsia app and the company’s payments platform BigPay.

    “The downturn was a blessing in disguise in some ways as it allowed us to focus more on it. Running an airline takes up a lot of our time but we have been given the opportunity and time to focus on our digital business.”

    AirAsia already has a “rich database” of over 60 million users as its starting point. The AirAsia app, which also offers users a messaging service, has set its sights on super apps like Singapore-based Grab, Indonesia’s GoJek, and China’s Meituan.

    “AirAsia has always been a digital company. We were one of the first airlines to sell online. It’s in our bloodstream,” added Mr. Fernandes, who is also a major shareholder of English football club Queen’s Park Rangers (QPR).

    “I know a super app sounds like a lofty target but Grab and GoJek also started out small as food or mobility apps. Plus people also questioned me the same way when I said I wanted to start AirAsia.”

    Mr. Fernandes’ airline has now grown to become Asia’s biggest budget carrier. Last year AirAsia launched its own record label called RedRecords in partnership with Universal Music. The aim is to discover stars from South East Asia who will appeal to a Western audience. The first major signing, Thai pop star Jannine Weigel, has already built up millions of followers across social media.

    “Boy have we got something special with the record label. The Koreans have shown how Asian music can appeal to a global audience with K-pop and there is huge potential for southeast Asia.”

    “This also helps us engage with a younger audience and gives lots of content for our app.”

  • Decathlon store replaces old Metro at Singapore’s Orchard Rd

    Decathlon store replaces old Metro at Singapore’s Orchard Rd

    Decathlon Singapore is opening a new experience store in Orchard Rd, the brand’s fifth experience store in the city.

    Located at the Centrepoint shopping mall, Decathlon Orchard spans two floors, occupying a 3200sqm area. The store will feature some 5000 products spanning more than 50 sports.

    In the new Decathlon Singapore experience store, customers will be able to test products before purchasing with in-store “innovative solutions”. According to the company, the store will feature several interactive concepts including virtual reality test zones and free sport events

    Based on the photos the brand has shared on their social media channels, the fit-out process is still underway, but the store is scheduled to open on September 12.

    The new Decathlon store location takes up space previously leased to the Metro department store.

  • Cebu Pacific enhances Manage Booking portal

    Cebu Pacific enhances Manage Booking portal

    The Philippines’ largest national flag carrier, Cebu Pacific (CEB), has enhanced its Manage Booking portal to allow passengers to easily update their contact information after booking has been finalized. This is available for both passengers who booked online or through a travel agency.
    “Now more than ever, we have seen how important it is for airlines to have the accurate passenger contact information – not only to keep passengers updated on any flight changes but also to support contact tracing efforts if needed,” said Candice Iyog, CEB Vice President for Marketing & Customer Experience.
    The improved Manage Booking portal also aims to provide support to local government units in the Philippines who require passenger details prior to the flight.
    “We believe that with this multi-layered approach to safety and convenience, we will be able to restore trust and confidence in air travel for everyone,” she added.
    Beginning today, passengers may conveniently update their contact information anytime, from post-booking until check-in, through CEB’s Manage Booking portal on the website.
    Cebu Pacific increased its number of flights between Dubai and Manila to twice weekly beginning August 13. Dubai-Manila flights are scheduled every Monday and Friday, while the Manila-Dubai route operates every Sunday and Thursday.
  • TikTok says it is close to announcing its sale following the departure of its CEO

    TikTok says it is close to announcing its sale following the departure of its CEO

    When TikTok hired Kevin Mayer to be CEO in May, some viewed it as a ploy, a stunt if you will. That was due to the fact that the short-form video app was being attacked by the U.S. government for having a parent corporation based in China and Mayer had been working for Disney’s streaming service, Disney+. Yes, nothing screams Americana more than Disney and its iconic cartoon characters like Mickey M-O-U-S-E, Donald Duck, and Goofy.

    But as the great Robert Zimmerman (you probably know him as Bob Dylan) once sang, “you don’t need a weatherman to know which way the wind blows.” Mayer knew that his days at TikTok were probably numbered since U.S. President Donald Trump was forcing ByteDance, the Chinese firm that owns TikTok, to divest the latter’s U.S. operations by September 15th or face a nationwide ban. Mayer composed a letter to his staff before departing in which he said that the CEO’s role at TikTok was expected to change dramatically. The Wall Street Journal saw a copy of the note which said, “I understand that the role that I signed up for—including running TikTok globally—will look very different as a result of the U.S. administration’s action to push for a selloff of the U.S. business. I’ve always been globally focused in my work, and leading a global team that includes TikTok U.S. was a big draw for me.”

    The plan was for Mayer to announce his departure at the same time TikTok announced a sale. However, word of Mayer’s intentions leaked overnight forcing him to come clean about his intentions earlier than he had hoped. Several ByteDance staffers said that they were stunned by Mayer’s move and said that they didn’t see it coming.

    As with many Chinese tech companies trying to operate in the U.S., the current administration accuses TikTok of being a national security threat because it might pass along to Beijing data obtained about U.S. consumers and corporations. ByteDance says that TikTok uses only two servers to store personal data with the main one in the U.S. and a backup server housed in Singapore.

    But Mayer’s departure isn’t even the top story involving TikTok this morning. That’s because CNBC reports that a deal to sell the app’s operations in the U.S., Canada, Australia, and New Zealand could be announced as soon as next week. Those in the know say that Microsoft and Oracle are the leading contenders to close on a deal and that a final decision has yet to be made. Earlier, Twitter had explored making a bid as did a partnership made up of Walmart and SoftBank. The value of any deal could be in the range of $20 billion to $30 billion, but sources say that a final price has not been agreed on.

    In an update to its story, CNBC quoted Walmart as saying that it might partner with Microsoft on a deal for TikTok. W Walmart spokesman said, “The way TikTok has integrated e-commerce and advertising capabilities in other markets is a clear benefit to creators and users in those markets. We believe a potential relationship with TikTok U.S. in partnership with Microsoft could add this key functionality and provide Walmart with an important way for us to reach and serve omnichannel customers as well as grow our third-party marketplace and advertising businesses. We are confident that a Walmart and Microsoft partnership would meet both the expectations of U.S. TikTok users while satisfying the concerns of US government regulators.”

    TikTok has become very popular and was one of the top apps on the App Store and the Google Play Store even before the global pandemic helped pump up its numbers even more. With a large number of teens and pre-teens stuck inside during the peak of the summer, many turned to the app to pass the time. Users can record videos of 15 seconds or 60 seconds in length and content includes lip-syncs, dances, pranks, comedy, and more. In the states, TikTok has 100 million users with 800 million using the app worldwide. It has been installed more than 2 billion times from the App Store and the Google Play Store.

    If no deal is reached and the U.S. government bans TikTok, 1,500 Americans will lose their jobs. TikTok also noted that as many as 10,000 Americans would lose the opportunity to be considered for new job opportunities working for the app.

  • 7-Eleven Malaysia keeps profit levels as before Covid-19 outbreak

    7-Eleven Malaysia keeps profit levels as before Covid-19 outbreak

    Convenience-store chain 7-Eleven Malaysia has maintained its profitability despite the impact of the coronavirus pandemic.

    Profit for the first half of the current financial year from the brand’s convenience-store and pharmaceutical businesses hit US$5.8 million and $1.4 million respectively. The group’s consolidated profit after tax for the half-year was $3.35 million.

    The business remained healthy despite the Covid-19 restrictions that enforced restricted hours and the temporary closure of some stores. Stores are still unable to trade 24 hours.

    While the business remained profitable, most product categories recorded lower revenues, with the exception of tobacco, which grew 22.7 percent during the reporting period.

    The group expects to explore further opportunities for growth in the second half of its financial year as trading conditions gradually recover.

  • Cebu Pacific strengthens contact info database

    Cebu Pacific strengthens contact info database

    The Philippines’ leading carrier, Cebu Pacific has enhanced its Manage Booking portal to allow passengers to easily update their contact information after booking has been finalized.  This is available for both passengers who booked online or through a travel agency.

    “Now more than ever, we have seen how important it is for airlines to have the accurate passenger contact information – not only to keep passengers updated on flight changes but also to support contact tracing efforts,” said Candice Iyog, CEB VP for Marketing & Customer Experience.

    This enhancement will provide support to local government units who require passenger details prior to the flight.

    “We believe with this multi-layer approach to safety and convenience, we will be able to restore trust and confidence in air travel for everyone”, added Iyog.

    Beginning today, passengers may already conveniently update their contact information anytime, from post-booking until check-in, through CEB’s Manage Booking portal on the website.

    Fill out necessary details on the manage booking page, then select which flight you’d want to modify. Click on “Update Guest Details” and click continue until done.

  • AirAsia X to implement further payroll cut next month as losses swell

    AirAsia X to implement further payroll cut next month as losses swell

    AirAsia X Bhd’s net loss for the second quarter ended June 30, 2020 (2QFY20) widened to RM305.24 million, 47.4% more than the RM207.11 million it recorded a year ago as the airline bore the full brunt of travel restrictions implemented to curb the Covid-19 pandemic.

    AAX sees more turbulence ahead due to uncertainties surrounding the lifting of travel restrictions, which have grounded most of its aircraft fleet.

    The low-cost carrier revealed that its severe liquidity constraints persisted. “In the short term the company will need to seek agreement with major creditors to restructure outstanding liabilities, which have accrued during the period since the start of the Covid-19 pandemic, in order to continue as a going concern,” AAX said in its quarterly financial result announcement.

    Meanwhile, the carrier continues to seek payment deferrals and concessions from its suppliers, lessors, and lenders. “Further payroll reductions will be implemented in the next month to reflect the significantly lower level of operations both at the current time and also when the company is able to start operating again,” it added.

    However, the quarter’s performance was an improvement over the preceding quarter’s in which the long-haul low-cost carrier posted its largest-ever net loss of RM549.7 million due to large foreign exchange losses and losses from the hedges against higher crude oil prices.

    Quarterly revenue shrank to barely RM91.44 million compared with the RM1.01 billion reported a year ago as AAX operated only 16 scheduled flights throughout the three months versus 4,824 a year ago.

    Its total cash balance contracted almost 30% to RM252.04 million from RM357.96 million at the end of last year. Deducting pledged deposits, its cash pile stood at RM211.94 million, a drop from RM307.85 million previously.

    The airline’s current liabilities ballooned by nearly 31% to RM3.38 billion from RM2.58 billion as at end-2019. The spike in its current liabilities was mainly attributed to trade and other payables, which rose to RM1.31 billion from RM823.81 million.

    “AAX will not be able to restart scheduled operations until international borders reopen and, in recognition of the current degree of uncertainty and the timing of the lifting of restrictions, the company has stopped selling tickets for future travel dates,” said the carrier.

    Shares in AAX closed unchanged at 6.5 sen today, giving the airline a market capitalization of RM269.63 million. Year-to-date, the counter has plummeted by more than half from 15.5 sen.