Category: General

Retail News Asia is committed to providing both local and global retailers with the latest General Retail news throughout the Asian market. This on a daily base.

  • Google Voice is now available in Gmail for G Suit members

    Google Voice is now available in Gmail for G Suit members

    Google is making things easier for G Suit subscribers who use Google Voice. The company is rolling out an update that integrates the voice call service into Gmail, letting users make and receive calls without the need to switch tabs.

    Google announced the new feature on its official blog, adding a nifty little GIF image, showing the integration in action. G Suit users will get a similar panel to the one they’re used to in other Google Voice iterations. The new feature appears in desktop browser versions of Gmail, but there are new functionalities in the mobile app as well.

    You can now transfer calls to a suggested contact or manually added number in a few steps. Call transferring is available in Voice on Android, iOS, and the web. Google is already rolling out the call transfer option and will start adding Google Voice to Gmail in the following days.

  • Central Retail takes full control of FamilyMart Thailand

    Central Retail takes full control of FamilyMart Thailand

    Central Retail has taken full control of the FamilyMart Thailand business, a precursor to expanding the network in the country.  Currently, FamilyMart has just 1000 convenience stores, largely centered in the capital city of Bangkok. That’s a fraction of the 14,000-odd stores under CP All-owned rival 7-Eleven.

    “The acquisition of all the shares of FamilyMart is in line with Central Retail’s strategy to strengthen our Central Retail & Service Platform, reaffirming our leading position in the retail business, as well as to increase our potential in offering full-scale services through customer-centric omnichannel,” said Central Retail CEO Yol Phokasub.

    He said the company plans to continue expanding the FamilyMart Thailand store network but did not provide any further details.

    Central Retail has run the FamilyMart Thailand business in partnership with Japan FamilyMart Co since 2012, through a company called SFM Holdings. Central held 50.65 percent of the shares in SFM and its Robinsons department store division 0.35 percent. Yesterday, Central bought the remaining 49 percent from the Japanese company.

    Phokasub says the deal strengthens the power of Central’s food and convenience-store businesses at a time when Thailand’s food market is thriving.

    “Over the past eight years of operating FamilyMart convenience stores, CRC has always been committed to improving the business model and expanding stores to offer convenience to consumers through products and services, with unique selling points to meet the needs of consumers in all areas. It has become a lifestyle & food destination with ready-to-eat meals, beverages, Arigato fresh coffee, and open spaces for everyone to come mix and mingle 24 hours a day,” he said.

    Under Central Retail’s leadership, the FamilyMart Thailand concept has expanded into other areas of convenience, including installing 24/7 coin-operated washing machines in some stores.

    During the Covid-19 crisis the chain launched vending machines both inside and outside stores, serving ready-to-eat meals, beverages, and snacks.

    The company also recently partnered with delivery-service Grab to allow customers to purchase products from FamilyMart remotely

  • Macau retail sales down with 45 percent in first quarter

    Macau retail sales down with 45 percent in first quarter

    Macau retail sales plunged 45.1 percent in the first quarter of this year to around US$1.41 billion according to the territory’s Statistics and Census Service.

    The huge fall followed the effective closure of the border with Mainland China and the resulting the absence of people venturing to Macau for gambling, shopping and conventions due to the Covid-19 crisis.

    The worst-hit Macau retail category was watches and jewelry, down by 57.5 percent, with department-store sales down by 56.4 percent.

    Adult apparel sales fell by 52.9 percent and leather goods by 51 percent.

    The only retail category to increase sales during the quarter was supermarkets, which surged 14 percent, reflecting the trend towards people preparing food and eating at home to ensure social distancing.

    According to the service, the value of Macau retail sales during the March quarter dropped by 45.8 percent compared with the preceding three months.

    When gathering retail sales data the Macau government polls businesses on their expectation of trade for the future. After March’s experience, 80 percent of retailers said they expected a decrease in sales during the current June quarter and 13.3 percent expected sales to remain stable. Just 6.2 percent expected an increase.

  • Li & Fung completes delisting

    Li & Fung completes delisting

    Hong Kong-headquartered supply-chain solutions company Li & Fung formally delist this afternoon (May 27) ending a 28-year tenure as a public company.

    The family that founded the company 114 years ago will retain effective control of the business holding 60 percent of the voting shares. However Singapore-based warehousing and logistics company GLP will hold 100 percent of the non-voting shares, giving it an effective 67.67 percent financial ownership of the business.

    “We move forward with the next chapter of our transformation as a private business while maintaining our commitment to our staff, customers, suppliers, business partners, and the community of Hong Kong, who have together served as the foundation of Li & Fung for the past 114 years,” said Li & Fung group chairman Spencer Fung in a statement.

    Group CEO Spencer Fung described today as “the start of a new journey” for the company as it focuses on achieving a fundamental transformation of the business.

    “While there will be challenges to manage, Li & Fung will benefit greatly from our partnership with GLP. Our commitment to our retail and supply-chain partners remains as strong as ever.”

    He said the company would continue to transform the business, which operates a sourcing and production platform in 50 countries, to meet “ever-changing consumer demands in a complex global environment”.

    GLP co-founder and CEO Ming Mei said the two companies share a vision to create the digital supply chain of the future.

    “I am confident that with its commitment to long-term transformation, Li & Fung will build upon its position as the global retail supply chain leader. I also look forward to exploring the areas where we can deepen our partnership and develop shared opportunities between logistics networks and technology innovation for our customers.”

    The delisting formally occurs at 4pm Wednesday (May 27) and Li & Fung says checks to shareholders would be sent out on or before June 1.

    GLP, described as “a leading global investment manager and business builder in logistics, real estate, infrastructure, finance, and related technologies” operates in Brazil, China, Europe, China, INdia, Japan and the US with some US$89 billion in assets under management in real estate and private equity funds.

  • Hong Kong’s Landmark mall launches ‘e-chat ’ retail initiative

    Hong Kong’s Landmark mall launches ‘e-chat ’ retail initiative

    Hong Kong’s Landmark mall has launched the city’s first luxury “e-chat shopping” service on its mobile app.

    The service is an enhancement of Landmark’s online shopping concierge that enables customers to select, reserve or purchase their favorite items online via WhatsApp, enabling one-on-one communication with in-store sales staff

    Users of the app can receive fashion advice, trend tips and other assistance via the online concierges while browsing more than 500 items available from more than 48 of Landmark’s luxury fashion and lifestyle tenants. Participating brands include Fendi, Bottega Veneta, Tory Burch, Chopard, De Beers, Roger Vivier and R Sanderson.

    Orders and payments can be made directly online, with purchases available for collection in-store or delivered directly to shoppers’ homes or choice of destination in Hong Kong within 48 hours.

  • Hong Kong retail at a life or death state

    Hong Kong retail at a life or death state

    Hong Kong’s retail industry is facing “a crucial, life-and-death moment of survival” according to the city’s main retail body the HKRMA, which has sent an open letter to chief executive Carrie Lam seeking government support.

    “Since the social unrest from June last year until the recent coronavirus pandemic, the retail industry has taken a hit for nearly a year,” Hong Kong Retail Management Association chair Annie Yau Tse told Lam in the letter.

    “The operating environment has become increasingly difficult,” she wrote, and even though the government has repeatedly offered relief measures to address immediate urgencies, the situation is still dire.

    Tse said HKRMA research projects 16,000 retail stores will close across the territory this year. That follows 14 months of negative sales growth, a brief respite, then a 40-per-cent-plus plunge during the Covid-19 crisis in February and March.

    “The industry is facing the biggest crisis in its history. Monthly rent is a retailer’s largest expense and the association has relentlessly called on landlords to reduce the rent in these difficult times.”

    While real-estate developers and individual landlords have shown support of varying degrees, the majority of the rent-reduction methods, scope and term do little to alleviate the losses already incurred “and neither is it enough to support a retailer’s continued operations,” she said.

    “In addition, recent responses and attitudes of landlords have become more indifferent and tougher than before.”

    Tse called on Lam to take action to force a suspension of rental payments for at least nine months, citing countries including Great Britain, Australia, and Singapore where laws were implemented during the Covid-19 crisis to ensure landlords take temporary action to help retail tenants recover. Restricting landlords from taking legal measures or taking back store premises for at least nine months would allow retailers to continue to trade and to recover, she advocated.

    “Hong Kong is the world’s most expensive place to rent. The income of many industries, especially those tourist-related, has contracted significantly, but store owners still face extremely expensive rent.”

    Tse also called for broader economic policies from the territory’s government to maintain a sustainable business environment.

    “Although HK’s economy has always been market-leading, the current economy is weak. Investments, consumption and exports have fallen sharply, the worst ever rate recorded in history.

    “Even if the global pandemic comes to an end, it is expected Hong Kong’s economy will still need at least half a year to gradually step out of the abyss.”

    The association believes that if high rents cannot be resolved in a timely manner, even with government funds and related relief measures, mass closures and layoffs are inevitable.

    “In the end, it will not only be a waste of government resources but also create an irreversible situation in the economy”.

  • AirAsia enhances digital self check-in prior to flights resumption

    AirAsia enhances digital self check-in prior to flights resumption

    AirAsia has rolled out a number of additional safety procedures prior to the resumption of its flights, including enhanced digital self-check-in procedures.

    AirAsia check-in kiosks at airport terminals have been designed to perform contactless transactions by scanning QR codes of flight bookings from mobile devices or printed boarding documents. Guests only need to check-in online to generate a code, which will activate the kiosks automatically.

    “We look forward to flying with our guests as soon as circumstances allow it. With the hope that the global community is on its way to recovery, we continue to put in place measures that will safeguard the health and wellbeing of our passengers and crew. One way AirAsia is doing this is by maximizing the power of technology in line with our vision of becoming a fully digital company,” AirAsia Philippines Chief Executive Officer Ricky Isla said.

    To initiate a contactless transaction at kiosks, guests are advised to check-in first on the AirAsia.com website or mobile app. The generated QR code on their mobile device or printed document after checking-in may then be scanned at the kiosk, which will always be on “active mode” to read QR codes. Scanning a QR code will automatically print boarding passes and baggage tags without having to touch the kiosk’s screen.

    Guests may seamlessly self-check-in on the AirAsia.com website and mobile app 14 days up to 1 hour before the scheduled departure time.

    AirAsia’s mobile app will also see an enhancement soon where guests can scan their passports via the app itself, facilitating more streamlined user experience and a seamless and contactless self-check-in process. There are also plans to progressively add other features such as travel visa scanning capabilities in the near future.

    Meanwhile, measures that will be strictly enforced as part of the safety procedures include physical distancing at check-in and boarding queues.

    Guests will be required to have their body temperature checked by airport or airline personnel. Protective gear such as face masks will also be required inside the aircraft, and all passengers will be encouraged to practice high personal hygiene throughout the flight.

    Guests who experience symptoms related to Covid-19 during a flight are advised to seek assistance from cabin crew, who have been trained to handle inflight medical situations. Flight crew who attend to guests with said symptoms will be placed under home quarantine for 14 days in compliance with government guidelines.

    Protective equipment will be provided to ground and cabin crew while all aircraft will be furnished with antibacterial sanitizers compliant with the Bureau of Quarantine.

    All AirAsia aircraft, which are fitted with hospital-standard High-Efficiency Particulate Air (HEPA) filters, will also be sent for thorough disinfection after each flight with the use of disinfectant approved by the Bureau of Quarantine and the Civil Aviation Authority of the Philippines.

    AirAsia is complying with advice and regulations from the local government, civil aviation authorities, global and local health agencies, including the World Health Organization.

    AirAsia continues to closely monitor the situation and reserves the right to announce further policies according to the latest developments.

  • LVMH chairman Bernard Arnault buying stakes in Lagardere

    LVMH chairman Bernard Arnault buying stakes in Lagardere

    LVMH chairman Bernard Arnault will buy a stake in Arnaud Lagardere’s publishing and media group Lagardere Capital & Management (LCM).

    The transaction between the two French billionaires is expected to see Arnault pick up about a quarter of LCM’s share capital, according to a Reuters report.

    Lagardere’s portfolio includes numerous global travel retail stores, many of which are in Asia. In Hong Kong it is in a joint venture with China Duty-Free running key airport concessions for liquor & tobacco and it has a license to roll out the Thai-based Dean & Deluca cafes in airports in Europe and Asia.

    According to a statement released by LVMH and Lagardere, the move is set to “strengthen the corporate structure and financial capacities of LCM”.

    “The family groups led by Bernard Arnault and Arnaud Lagardere will act in concert with regard to Lagardere SCA”.

    Lagardere has recently been resisting attempts by leading shareholder Amber Capital to extend its influence over the firm by replacing the firm’s supervisory board. The moves are partly in response to criticism of the firm for its overly broad range of business interests and flagging stock exchange performance.

  • Google tests useful Search related feature for Android YouTube app

    Google tests useful Search related feature for Android YouTube app

    It appears that Google is testing Google Search integration with the Android version of the YouTube app. An example posted by a Redditor shows YouTube search results for “open beer with knife,” a talent that could come in handy if you are living alone during the pandemic and your openers are all dirty. The results come back with some useful and not so useful videos to watch.

    Underneath the videos there is a section that says Result from the web which essentially is a result of Google Search. In this case, it brings up an article from Lifehacker titled “Open a Beer Bottle With a Butter Knife.” Underneath the title, there is a short description of the article. As Android Police points out, this integration isn’t listed in the “YouTube test features and experiments” page on the Google Support website. And a quick search showed that our Pixel 2 XL running Android 10 does not yet have this feature.

    As you know, Google owns YouTube and integrating Google Search into the Android YouTube app is a sure-fire way to generate more clicks and advertising revenue for the company. During the first quarter, which covers January through March 2020, Google Search generated $24.5 billion in revenue for a year-over-year gain of 11.6%. While the integration does help out Google financially, is there any benefit to users? Sure. Those interested enough to search for videos on a subject matter will be happy to find more information about it on Google Search.

    Although Google is currently testing this feature on the Android version of the YouTube app, there is no reason why Google Search integration can’t also be found on the iOS version of YouTube.

  • AirAsia extends credits for 2 years

    AirAsia extends credits for 2 years

    AirAsia customers with flights that had been scheduled to depart between March 23 and July 31, 2020 can now choose between a credit with a 2-year validity, or unlimited changes for flights departing up to Oct 31, 2020.

    AirAsia has also extended all credits previously issued for COVID19 related disruptions with validity for up to 2 years.

    The unlimited flight changes option means that customers can change their booking to any new travel date before Oct 31, 2020, on the same route, for an unlimited number of times, without any additional cost, subject to seat availability.

    The credit can be redeemed within 730 calendar days from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on AirAsia’s website.

    The two options are only applicable for direct online bookings made via airasia.com.

  • AirAsia India starts domestic flight bookings for 21 destinations

    AirAsia India starts domestic flight bookings for 21 destinations

    Low-cost carrier AirAsia India has started bookings for 21 destinations ahead of the resumption of domestic flights from Monday.

    In a release, the airline said it would strictly follow the SOPs (standard operating procedures) and guidelines laid out by the regulatory bodies to enable safe travel.

    AirAsia flights are open for booking for travel to all its 21 destinations where it flies to in the country, the release issued on Saturday said.

    “We are appreciative of the government working collaboratively with all stakeholders to define the new protocols to help open up domestic flying in a calibrated manner keeping the health and safety of passengers and the airline crew in focus.

    “The new SOPs and guidelines will pave the way for ensuring and instilling a sense of confidence amongst passengers,” Sunil Bhaskaran, AirAsia India Managing Director and Chief Executive Officer, said.

    Among other measures, the airline would facilitate regular disinfection procedures to control or kill infectious agents using the cleaning, sanitizing, and disinfecting products approved by the public health authority and aircraft manufacturer.

    According to the release, passengers would have to mandatorily web check-in, complete their self-declaration form, and download the Aarogya Setu app before they arrive at the airport. They have also been advised to report two to four hours prior to the departure time to allow enhanced health and safety processes to take place.

    Reverse zone boarding process starting from the rear of the aircraft would be followed, it added.

    Commercial flight services remain suspended since March 25 when the nationwide lockdown to prevent the spreading of coronavirus infections was imposed.

  • Hong Kong protests against I.T Group

    Hong Kong protests against I.T Group

    Hong Kong’s Causeway Bay was yesterday the center of the largest and most disruptive protest activity since the outbreak of Covid-19, forcing stores to close and shoppers seeking shelter from tear gas.

    And they revealed a new target: Hong Kong-listed apparel retailer I.T Group and its founder Sham Kar Wai.

    Angered by moves in Beijing to impose new national security laws on the territory, thousands of protesters took to the streets yesterday, ignoring social-distancing practices and unconcerned that the gathering had not been authorized by police.

    About 180 people were arrested after police fired tear gas and pepper spray and used one of its water cannons to shower groups gathered on Hennessy Road and surrounding streets.

    I.T Group’s A Bathing Ape store on Lee Garden Road had all of its feature windows smashed, with piles of glass fragments covering the footpath.

    Around the corner, its Commes de Garcons store received similar treatment. As during last year’s protests when retailers perceived to be pro-Beijing had stores targeted, nothing was stolen.

    Images of the damaged I.T stores were circulated on Twitter along with explanations why the company is now a target. Sham Kar Wai has been identified by the protest movement as “pro-Blue” after photographs were circulated allegedly showing him attending a police social event.

    “…This has absolutely NOTHING to do w/Comme des Garcon. If anything, I admire Rei Kawakubo A LOT!,” a person identifying themselves as Chloe tweeted, referring to the damaged store. “Her inspiration is often driven by freedom and rebellion. On that note I hope Dover St Market and CDG would stop their partnership with Sham Kar Wai’s I.T.”

    In a long stream, the person also shared internal memos instructing I.T staff to urgently remove stock from shelves from the US brand Awake NY after it posted messages last year supporting protests via tweets on its own channel:

    Meanwhile, across town, live television broadcasts showed several people in restraints being escorted from the Harbour City shopping centre in Kowloon, some by plainclothes police.

  • AirAsia India resuming domestic flight operations on Monday

    AirAsia India resuming domestic flight operations on Monday

    Domestic flight operations are all set to resume in a calibrated manner from Monday (May 25). AirAsia India is also resuming domestic flight operations tomorrow, the carrier informed on Sunday,

    In a tweet AirAsia India said, “AirAsia India is resuming domestic flight operations tomorrow, i.e. 25.05.2020. Passengers undertaking travel to any state are required to read, understand, and comply with the health and other protocols prescribed by the destination State / UT for airline travelers.”

    Note that the government has fixed upper, lower fare limits for the next three months to ensure there is no overcharging by airlines in view of an expected rush of passengers and heightened demand for tickets.

    It is worth mentioning that IndiGo, SpiceJet, AirAsia India and Vistara started taking bookings for flights starting May 25. The government had announced on May 17 that domestic flight operations will remain suspended until May 31. However, a day later, the union civil aviation minister had said the decision to allow flights is also up to state governments.

    On May 20, Aviation Minister Hardeep Singh Puri surprised people by announcing that the government will allow domestic passenger flights to resume from May 25 in a calibrated manner.

  • Facebook Shops enabling retailers to sell directly to consumers

    Facebook Shops enabling retailers to sell directly to consumers

    Social commerce is about to get a whole lot more social, with Facebook announcing the launch of its business-to-consumer marketplace offering Facebook Shops.

    The new platform began rolling out in New Zealand yesterday and will be progressively rolled out across international markets during the coming months.

    Shops will leverage the co-owned ecosystem of Facebook, Instagram, and WhatsApp to make it easy for customers to find the products they want, wherever they are, and be able to get in contact with the business selling if they need more information.

    Businesses will be able to set up a partly-customizable storefront within Facebook, which can be accessed through Facebook, Instagram, or through stories or ads.

    In the US, customers will be able to check out directly within Facebook – though this feature has yet to make it to Australia and New Zealand.

    “Over the past three months businesses of all sizes have been forced to change their business models and adapt to selling online,” Facebook Australia and New Zealand MD Will Easton said.

    “We’ve accelerated our development of new products, giving businesses better means of connecting with consumers, and helping businesses who don’t have an online presence to drive sales online.”

    Facebook founder Mark Zuckerberg says Shops will be free for businesses to access.

    “Our business model here is ads, so rather than charge businesses for Shops, we know that Shops are valuable for businesses. They’re going to – in general – bid more for ads and we’ll eventually make money that way.”

    And later this year the business will expand Shops into its live-streaming features, in which a business can tag products that will be on display before starting a stream to make them purchasable when going live.

    Facebook is already working in collaboration with e-commerce partners such as Shopify, BigCommerce and WooCommerce to enable businesses an easier time getting their Facebook Shop up and running.

    Shops is the latest push by the social media giant into the world of commerce, building off the strengths of its customer-to-customer Marketplace offering.

    And according to industry firm UBS the drive toward online shopping will only become more important for businesses in a post-Covid-19 world.

  • Apple is reportedly livid as iOS 14 leaks earlier than usual

    Apple is reportedly livid as iOS 14 leaks earlier than usual

    Even though the final version of iOS 14 isn’t expected to drop until September, Motherboard reports that leaked versions of Apple’s mobile operating system have been in the hands of some hackers, bloggers, and researchers since February. Unlike past leaks which consisted of segments and screenshots of the upcoming iOS release, in this case an entire version of the software has leaked.

    How the leak happened isn’t clear, but the report indicates that someone was able to get his hands on a developmental iPhone 11 with a version of iOS 14 dated last December. As you might expect, another person purchased the phone with the software for thousands of dollars. After the phone changed hands, the buyer was able to isolate and remove iOS 14 from the phone and he passed it along to hackers and jailbreakers (which for Apple has become ballbreakers).

    Motherboard brought a copy of the leaked software to the cybersecurity firm SIXGEN. Ryan Duff, Director of Cyber Products at the firm noted the final version of iOS 14 could be much different, but the amount of information that leaked out of Apple was impressive. Duff stated that “It gives insight into a decrypted copy of the iOS file system months before release so it could be very useful. It’s pre-release, lots could change, but it’s a trove of information. I can’t say this will give an easy jailbreak or anything like that, but it’s way more information about an upcoming iOS than we ever see normally.” At least one other cybersecurity firm has this version of iOS 14 in its possession and is studying it.
    There is a hashtag on Twitter for those who trade in leaked Apple software and hardware and it is #AppleInternals. For obvious reasons, no one uses their real name when working out a deal, but the Apple software and hardware that changes hands is usually legitimate. And the existence of this marketplace doesn’t make Apple employees feel good. One employee said succinctly “that sucks” after hearing about the iOS 14 leak for the first time. Others have reportedly been offered the leaked software but stayed away from it because they were concerned about what Apple’s response might be.
    The motherboard did check with three people who claim that they had a copy of iOS 14. One of the three said, “There’s a network of people who have access to such things.” And some of those looking to sell a copy of iOS 14 are doing so right out in the open. One Twitter user posted under the #AppleInternals hashtag, “Looking for iOS 14? Send me a DM.” He shared a copy of the OS with Motherboard and the latter was able to verify that the three people who had the software all have the same version.
    With the first public beta of iOS 14 expected to be released on June 22nd, this is the earliest that an iOS build has leaked. The copy that has been circulating is dated December 10th, 2019, and has been offered on the internet since February. And Apple is ready to crack down on those who are involved in leaking iOS 14. Will Strafach, a former jailbreaker who founded iOS security app Guardian Firewall, explains how laser-focused Apple is on the situation. “Shit is wild,” said Strafach. “I feel a bit bad for whoever is messing around as Apple does not take kindly to this.”
    Apple does have a history of seeking retribution in situations where it has been unable to keep its unannounced software or hardware under wraps. In 2011 a man named Sergio Calderon found an iPhone prototype on the floor of a San Francisco bar. Apple not only sent the cops to Calderon’s house to track it down, it reportedly had members of its security team dress as San Francisco cops to find the device. Calderon claimed that one of the cops threatened him and it was later discovered that the man wasn’t a cop after all but a member of Apple’s security team.
    Apple has declined comment about the iOS 14 leak.