Category: General

Retail News Asia is committed to providing both local and global retailers with the latest General Retail news throughout the Asian market. This on a daily base.

  • Lion Air opens new Surabaya-Haikou charter route

    Lion Air opens new Surabaya-Haikou charter route

    The country’s largest private low-cost carrier, the Lion Air Group, has opened a new charter route from the East Java capital of Surabaya to Haikou, the capital of the Chinese island province of Hainan.

    Flying once a week, the fleet’s Boeing 737-900 ER aircraft will serve the new route, accommodating up to 215 passengers starting Friday.

    “We are very proud to be able to expand our international connectivity by opening a charter flight to China from Indonesia’s second biggest city, Surabaya. The new route will increase our service to customers and provide more options for those traveling from China to Indonesia,” said Lion Air Group CEO Edward Sirai in a statement?

    In collaboration with Hainan United Airlines Travel Group Co., the JT 2661 flight will depart on Fridays at 5:40 p.m. local time from Surabaya’s Juanda International Airport  and arrive at 11:45 p.m. at Haikou Meilan International Airport. The Indonesia-bound flight JT 2660 will fly Saturdays at 12:55 a.m. from Haikou and land in Surabaya at 5 a.m.

  • AEON and Thai Airways launches “AEON Royal Orchid Plus World Mastercard”

    AEON and Thai Airways launches “AEON Royal Orchid Plus World Mastercard”

    AEON, in cooperation with Thai Airways, launches “AEON Royal Orchid Plus World Mastercard” with the concept of ‘Enjoy the World of Travelling Freedom’, offering the ultimate in travel experiences and superior customer benefits for both business people and jetsetters. It’s estimated there will be more than 5,000 new AEON cardholders this year.

    Mr. Kiyoyasu Asanuma, Managing Director of AEON Thana Sinsap (Thailand) Public Company Limited said: “AEON has always developed products and offered privilege benefits that focus on customer satisfaction and expand on our premium customer base. By focusing on our customers with a proactive strategy that benefits activities, such as spending and travelling, we can offer our premium customers experiences that truly benefit their lives.

    Taking a step further in AEON’s expansion into the premium market is its cooperation with leading partners, THAI Airways and Mastercard. “AEON Royal Orchid Plus World Mastercard” under the concept ‘limitless travel opportunities’, is part of a new generation of credit cards that double as a personal assistant in creating a trip. It aims to fulfill the needs of target groups with an income of 70,000 baht per month or above, providing value and benefits that compliment their premium lifestyles.

    AEON Royal Orchid Plus World Mastercard enables cardholders to travel around the world with exclusive privileges. For every 15 baht spent in foreign currency they’ll earn 1 AEON Royal Orchid Plus Reward Point. When spending in foreign currency, premium customers are eligible to earn cash-back of up to 36,000 baht per year on global spending. Moreover, when purchasing a second Thai Airways Business Class ticket, they’ll be eligible for 50 percent cash-back as well as access to the Royal Orchid Lounge at Suvarnabhumi Airport and a Lounge Key to 850 leading airports around the world.

    Additionally, customers can enjoy exclusive privileges with AEON Personal Assistant, a 24-hour worldwide concierge that will ensure that all requirements of cardholders are provided professionally and personally, anywhere, anytime. Furthermore, this also includes travel accident insurance coverage of up to 31 million baht, as well as compensation for any lost wallet and the items inside; or any damage incurred from online shopping through the Wallet Protection Insurance and Mastercard E-Commerce Protection plan.

    In celebration of the AEON Royal Orchid Plus World Mastercard launch, customers spending with the AEON Royal Orchid Plus World Mastercard within 30 days of activating the card will receive 2,000 bonus miles from Thai Airways. Additionally, customers can earn 15,000 miles or receive up to 50 percent discount when purchasing an iPhone X (256 GB) if they spend with AEON Royal Orchid Plus World Mastercard within 60 days of activation under company terms and condition. This offer is valid from today until 31 July, 2018.

     

  • Singapore Airlines new Airbus service to begin out of Christchurch

    Singapore Airlines new Airbus service to begin out of Christchurch

    New Zealanders travellers between Christchurch and Singapore will soon have the additional choice of a Singapore Airlines A350-900 aircraft.

    It follows the recent introduction of Singapore Airlines flights from Wellington to Singapore via Melbourne, Singapore Airlines general manager New Zealand, Simon Turcotte said.

    The Christchurch service will begin in January 2019 with the A350-900 Airbus which has higher ceilings, larger windows, and wider body.

     The new aircraft have fewer seats at 253 compared with the current Boeing 777-200ER which has 312 seats – but there are more premium class seats on offer to make the airline more money per flight.

    The new A350-900 has a standard seating pattern of 42 business class fully reclining seats ($5500 one-way), 24 in premium economy class with partly reclining seats ($3300), and 187 economy class standard seats $1550).

    By contrast the Boeing 777-200ER aircraft had fewer of the more expensive premium seats.

    All the seats on the new service are described as “next generation”.

    Turcotte said the company was introducing premium economy class on the route for the first time.

    It will allow customers to enjoy the seating from the South Island to destinations such as Paris, London, New Delhi, Johannesburg, Dubai, Barcelona, and Hong Kong.

    “The introduction of premium economy will make Singapore Airlines the only long haul carrier offering the cabin daily out of Christchurch on a year-round basis.”

    Premium economy class gives customers priority handling and boarding, a 2-4-2 seating arrangement, seats with greater width up to 49.5 centimetres including a calf-rest and footrest, reclining up to 20cms with a 96cms seat pitch. They also get a  33.7 cms touch screen monitor, noise cancelling headphones, and champagne throughout the 10 hour flight.

    The business class cabin is configured in a 1-2-1 layout giving every traveller direct aisle access, a 71cms wide seat converting into a 198cms fully-flat bed with cushioned headboard, plus spaces for laptops, and 45cms HD LCD screen and noise cancelling headphones.

    Economy class passengers are stacked in a 3-3-3 configuration, 45cms seat with backrest cushion and headrest, plus smaller touch screen.

    Singapore Airlines has 67 of the A350-900 aircraft on order and has taken delivery of 21 since the first aircraft entered the fleet in March 2016.

    Passengers will also be able to use the Singapore Airlines companion app, to control their in-flight entertainment.

  • Global Brands expects massive loss this year

    Global Brands expects massive loss this year

    A big swing to a loss is expected by apparel group Global Brands Group Holding for its latest 12 months, to the end of March.

    A preliminary assessment of its accounts indicates a net loss attributable to shareholders of between US$70 million and $75 million.

    This compares to a net profit attributable to shareholders of about $90 million for the previous 12 months.

    Global Brands says the expected loss is primarily the result of one-off impairment charges from the write-off of a receivable arising from a loan made by the company, as well as impairment charges on various intangible assets. Also, a major licence expired during the year. Exceeding $100 million, the impairment charges and receivable write-off were non-cash adjustments.

    The company expects to release its annual results late next month.

  • Cebu Pacific pushes fleet modernization

    Cebu Pacific pushes fleet modernization

    The Philippines’ leading carrier, Cebu Pacific Air (PSE: CEB), is beefing up its fleet with the arrival of three additional brand new Airbus A321CEO (Current Engine Option) aircraft. With these deliveries, the CEB fleet is now comprised of 65 aircraft, specifically four Airbus A321CEO, 36 Airbus A320, eight Airbus A330, eight ATR 72-500 and nine ATR 72-600.

    Cebu Pacific invested US$ 4.9 billion for its new A321 fleet, with deliveries of additional three A321CEOs and 32 A321NEOs (New Engine Option) spread from this year until 2022. These new aircraft support Cebu Pacific’s expansion plans across the region, further boosting a network that now spans over 100 routes on 37 domestic and 26 international destinations.

    The new A321CEOs can accommodate 50 more passengers, with a total seating capacity of 230 seats. Coupled with investments in avionics, this will enable CEB to operate more efficiently, and offer even lower fares to its customers.

    Cebu Pacific operates one of the youngest and most modern aircraft fleets in the world, with an average age of 4.86 years.

  • AirAsia now flies directly from Penang to Hanoi and Phuket

    AirAsia now flies directly from Penang to Hanoi and Phuket

    AirAsia is flying directly to two popular Asean destinations from Penang – bringing the popular Malaysian state closer to Hanoi in Vietnam and Phuket in Thailand. Starting from July 1, flights to Hanoi will operate four times weekly while flights to Phuket will operate daily.

    AirAsia Malaysia commercial head Spencer Lee said Penang is a great tourism hub due to its Unesco World Heritage status, vibrant cultures and beautiful architecture.

    “More importantly, its strategic location at the crossroads in the region has helped boost the growing inbound and outbound travel demand that saw seven million tourist arrivals via air travel last year,” he said.

    Lee added that the new routes will improve the tourism sector in the region. “We are positive that the latest routes will significantly contribute to the tourism sectors of all three countries to become a desirable tourism region for travellers across the world,” he said.

    Hanoi is one of Vietnam’s main cultural centres and is steeped in rich history. The capital city boasts a bustling yet laid back atmosphere with attractions easily explored on foot such as the Hoan Kiem Lake with its famous red bridge that will lead you to the Ngoc Son or Temple of Jade Mountain located on Jade Island.

    Travellers can soak up the emerald green beauty of Halong Bay that is made up of over 3,000 limestone islets and home to caves and grottos as well as fishing villages.

    The picturesque town of Sapa in the north also awaits travellers with its rugged scenery of rice terraces and lush greenery popular for mountain trails or cycling expeditions. In addition to Sapa, travellers can also opt for other parts of northern Vietnam such as Son La and Bac Ha.

    A tour around Phuket’s town will uncover many charming old world architecture.

    Meanwhile, Phuket is more than Patong’s endless beach umbrellas and Soi Bangla’s nightlife. There are several beautiful beaches, breathtaking viewpoints, and both relaxing and extreme activities to fill your itinerary.

    A winding road leads to the top of Nakkerd Hill, where the Big Buddha marble statue looks over the island. Then, move into the interior of Old Phuket Town for a walking tour of this once-neglected district.

    Also, don’t miss the islands of Phang Nga Bay. Whether paddling into lagoons within limestone cliffs on a kayak or taking a speedboat tour of James Bond Island and the village-on-stilts Koh Panyee, you’re bound to have a memorable day cruising around these dreamy islands.

  • Singapore Airlines to launch world’s new longest flight soon

    Singapore Airlines to launch world’s new longest flight soon

    A new direct route between the United States and Asia will soon be the world’s longest non-stop flight. Singapore Airlines will launch a 19-hour flight from Singapore to New York by the end of the year, trumping the current record of 18 hours from Auckland to Doha on Qatar Airways.

    This will mean some seriously sore bottoms by the end of the flight — or the chance to watch 10 two hour films back-to-back if you’re a glass half full kind of passenger.

    The airline’s flights from Singapore to New York currently make a stop in Frankfurt or London.

    Seven new Airbus A350-900ULR planes have been ordered (the ULR in the aircraft model stands for “ultra long-range”).

    They are able to go the full 15,300 kilometre distance, and will guzzle an additional 24,000 litres of fuel because of the extra fuel weight they have to carry.

    Singapore Airlines says the journey will be comfortable on board, though, with special lighting designed to help ease jet lag.

    And there’s reported to be an air management system, which will renew the air every two minutes while helping regulate cabin temperature.

    The new Singapore Airlines flight will be two hours longer than the 17-hour direct flight between Perth and London launched by Qantas in March.

  • KLM Royal Dutch Airlines moves to Terminal 3 in Jakarta

    KLM Royal Dutch Airlines moves to Terminal 3 in Jakarta

    KLM’s Country Manager for Indonesia, Wouter Alders said that the move to terminal 3 will enhance the experience for KLM customers travelling on its daily flight from Jakarta to Amsterdam and Kuala Lumpur.  He said, “KLM has been looking forward to relocate to terminal 3 to respond to customer demands for a more efficient and personal travel experience. We are confident this vast new terminal will offer a better experience and additionally provide KLM passengers with easier flight connections within Indonesia.”  

    KLM passengers travelling from 15th May can check in at Terminal 3 at counter C1-7 and enjoy the new facilities with a more convenient check in, auto-gate immigration and security clearance with body-scanners. Additionally the terminal offers free WiFi, digital banners and e-kiosks way finding system. Business class passengers and Flying Blue members will enjoy the brand new Garuda Executive Lounge located in Terminal 3.

    About KLM Royal Dutch Airlines in Indonesia

    KLM’s first flights between Amsterdam and Indonesia started on 1 October, 1924 when KLM initiated its first intercontinental flight from Amsterdam to Jakarta. In September 1929 KLM started regular, scheduled services between Amsterdam and Indonesia. Until the outbreak of the Second World War, this was the world’s longest distance scheduled service.

    KLM offers daily direct flights between Jakarta and Amsterdam Schiphol Airport with a stop in Kuala Lumpur and daily flights between Denpasar and Amsterdam-Schiphol Airport with a stop in Singapore.

    KLM Jakarta — Amsterdam
    (Summer schedule — 25 March, 2018 – 28 October, 2018)

    • KL810 departs Jakarta at 18:45 and arrives in Amsterdam at 06:00 the next day
    • KL809 departs Amsterdam at 20:50 and arrives in Jakarta at 17:25 the next day.

    KLM Jakarta — Kuala Lumpur
    (Summer schedule — 25 March, 2018  – 28 October, 2018)

    • KL810 departs Jakarta at 18:45 and arrives in Kuala Lumpur at 21:55 the next day
    • KL809 departs Kuala Lumpur at 16:20 and arrives in Jakarta at 17:25 the next day.

    KLM Denpasar — Amsterdam
    (Summer schedule — 25 March, 2018 – 28 October, 2018)

    • KL836 departs Denpasar at 20:40 and arrives in Amsterdam at 07:35 the next day
    • KL835 departs Amsterdam at 20:55 and arrives in Denpasar at 19:25 the next day.

    KLM Denpasar — Singapore
    (Summer schedule — 25 March, 2018 – 28 October, 2018)

    • KL836 departs Denpasar at 20:40 and arrives in Singapore at 23:15 the next day
    • KL835 departs Singapore at 16:50 and arrives in Denpasar at 19:25 the next day.

    The daily flights are operated by Boeing B777-300ER aircraft with 34 seats in Business Class and 374 seats in Economy Class.KLM Royal Dutch Airlines moves to Terminal 3 in Jakarta

  • Costco China planning first store opening

    Costco China planning first store opening

    Costco China plans to open its first store in China next year, even as other international retailers like Lotte and Tesco scale back because of market barriers and disappointing sales.

    The American wholesale giant has signed an agreement with state-owned Shanghai Pudong Kangqiao Group to set up the headquarters of its Chinese business in Kangqiao, in Shanghai’s Pudong district, according to local media reports. Costco is also opening a membership retail club store with Shenzhen-based real-estate firm Galaxy Holding.

    Kuaxiaopin.net says Costco will open its first physical store for China in Shanghai’s Minhang district next year. A second store is planned for Pudong, to open in 2021.

    The retailer has been targeting Chinese consumers since 2014 via Tmall, the online marketplace of e-commerce giant Alibaba where it sells branded products including healthcare and personal care goods.

    Costco currently has 749 warehouses, including 519 in the US and Puerto Rico, 98 in Canada, 38 in Mexico, 28 in the UK, 26 in Japan, 14 in Korea, 13 in Taiwan, nine in Australia, two in Spain, one in Iceland and one in France. The company also has e-commerce sites in Canada, Korea, Mexico, Taiwan, the UK and the US.

  • Macau Customs raids two stores selling counterfeit products

    Macau Customs raids two stores selling counterfeit products

    Macau Customs officers have arrested five local residents after busting a luxury counterfeit-goods retailing business in the territory.

    Nearly 500 fake items of clothing, handbags, belts shoes and watches carrying brand names including Prada, Gucci, Louis Vuitton, Cartier, Chanel and Hermes were seized in raids. Officers suspect the goods had a street value of MOP3.65 million (US$451,445).

    The Customs action followed complaints by the brand owners. Two retail stores located in the NAPE and Central districts of Macau were raided, Customs announced this week.

    The goods were brought in from the mainland and were being sold in shops at retail prices matching those of genuine products on sale in the city.

    People caught selling counterfeit goods in Macau face jail terms of up to six months.

  • Department stores lead Singapore retail sales

    Department stores lead Singapore retail sales

    Singapore retail sales rose 2.6 per cent in March, excluding motor vehicles, as the sector’s slow but steady recovery continues.

    Month-on-month, retail sales rose 1.1 per cent.

    The headline figure – which includes motor vehicles – showed a year-on-year decline of 1.5 per cent as car sales in the city state slumped 16 per cent.

    According to Statistics Singapore, retail spending (including vehicles) totalled S$3.8 billion in March, with e-commerce accounting for 4.1 per cent of that.

    Department stores were the big winners of the month, with sales up 9.1 per cent, while food retailers also performed well, up 7.5 per cent. Sales of medical goods and toiletries rose 6.2 per cent and of apparel and footwear, and watches and jewellery, by 5 per cent.

    Sales of phones and computer equipment fell by 8 per cent.

    In the foodservice sector, sales of food and beverage rose 3.6 per cent to an estimated $716 million, led by fast-food outlets, up 16.1 per cent.

  • Profits up for Circle K Hong Kong

    Profits up for Circle K Hong Kong

    As the retail sector finally rebounds, the CEO of Circle K Hong Kong owner Convenience Retail Asia (CRA), Richard Yeung, says the company has reinvented itself.

    He says profits have grown over the past year, while strong customer loyalty and marketing initiatives and an O2O business strategy have positioned the group for long-term growth.

    By moving its convenience store and bakery businesses toward an O2O-centric business strategy has led to a highly sustainable business model. “The strategy has been a resounding success in terms of driving customer engagement, foot traffic and sales.”

    Despite a challenging business environment, the group’s convenience store and bakery businesses had achieved satisfactory comparable-store sales growth in Hong Kong.

    Core operating profit and net profit increased by 7.4 and 7.7 per cent respectively, mainly attributable to the effectiveness of the CRM program and strong marketing campaigns by Circle K together with improved performance from Saint Honore cake shops.

    Growth has been driven by the group’s digital initiatives, led by its O2O CRM programs that saw its “OK Stamp It” and “Cake Easy” memberships exceeding 1 million and 300,000 respectively.

    During the year the group obtained the franchise for Japan’s fast-fashion eyewear chain Zoff, opening the brand’s first store in Hong Kong.

    Group turnover grew 4.6 per cent to HK$5 billion.

    Turnover for the Circle K Hong Kong business was HK$4 billion (US$5 billion), representing growth of 5.4 per cent. Turnover for the Saint Honore Cake Shop business across Hong Kong, Macau and southern China was $1 billion, an increase of 1.9 per cent.

    Core operating profit increased 7.4 per cent to $183 million while net profit grew 7.7 per cent to $150 million.

    Satisfactory comparable-store sales growth in the group’s core market of Hong Kong and improvements to the Saint Honore factory business led to a rise in gross margin and other income as a percentage of turnover from 36.6 to 36.9 per cent, despite intense retail market competition and high manufacturing costs, says the group.

  • Cebu Pacific takes delivery of 3 new Airbus jets

    Cebu Pacific takes delivery of 3 new Airbus jets

    Cebu Pacific said Thursday it took delivery of three more brand new Airbus A321 CEO jets, as it pursued a fleet modernization.

    The country’s largest airline said it now has 65 aircraft, including 4 Airbus A321 CEO, 36 Airbus A320, 8 Airbus A330, 8 ATR 72-500 and 9 ATR 72-600.

    The new A321 CEOs have a capacity of 230 seats, 50 seats more than previous models.

    “Coupled with investments in avionics, this will enable CEB to operate more efficiently, and offer even lower fares to its customers,” the airline said.

    Gokongwei-led Cebu Pacific said it invested $4.9 billion on its new A321 fleet, with deliveries of 3 A321 CEO and 32 A321 NEO spread from this year until 2022.

  • AirAsia Group records 87pct load factor in Q1

    AirAsia Group records 87pct load factor in Q1

    AirAsia Group Bhd recorded a load factor of 87 per cent for the first quarter ended March 31, 2018 (Q1 2018), down two percentage points from the same period last year.

    In a statement on its operating statistics released on Friday, the budget carrier said its seat capacity rose 19 per cent  year-on-year (y-o-y) during the quarter under review.

    “The number of passengers carried increased 16 per cent y-o-y to 10.65 million, in line with the added capacity,” it said.

    AirAsia said in Q1 2018, the group’s total fleet size grew to 123 aircraft, comprising 87 in Malaysia, 15 in Indonesia (PT AirAsia Indonesia Tbk) and 21 in the Philippines (Philippines AirAsia Inc).

    “Malaysia increased frequencies on 13 routes, namely seven from Kuala Lumpur, five from Kota Kinabalu and one from Johor Bahru,” it said. Indonesia commenced operations of three new routes: two from Medan and one from Padang, while the Philippines commenced operations of four new routes, all originating from the Clark International Airport since establishing the airport as a hub.

    The company also reported that Thai AirAsia posted a load factor of 91 per cent in Q1 2018, improving two percentage points from the same quarter in 2017.

    As for AirAsia India, the budget airline said its load factor was down by six percentage points y-o-y to 83 per cent for the first three months of the year, while AirAsia Japan achieved a load factor of 79 per cent in Q1 2018, up 15 percentage points quarter-on-quarter.

  • Garuda Indonesia Holds Empty Flight Promo

    Garuda Indonesia Holds Empty Flight Promo

    Indonesia Airline Garuda holds promo for “empty legs flight” or non-passenger flights during the month of 2018 Ramadan.

    “‘Empty legs flight’ is a term for when, as an example, a flight from Solo to Jakarta is packed with passenger but there is no demand for the opposite direction, so it is empty. The promo price for Solo-Jakarta route will be applied on the travel period May 18 to June 19, 2018 and June 27, 2018,” said General Manager of Garuda Indonesia of Surakarta Branch Office, Hendrawan in Solo, Wednesday (5/9/2018).

    As for the Jakarta-Solo route, the ticket promo is valid for May 17 to June 7, 2018 and June 27, 2018.

    “Especially for June 27, this coincides with the simultaneous elections in Indonesia,” he said.

    He said for prices applied during the promo period starts from IDR440.000 per passenger.

    “Normal price for these routes would be above IDR1 million per passenger,” he said.

    He hopes the promo can boost travel demand during the “low season”.

    “Usually there is a decrease in the number of passengers in the first two weeks of Ramadhan, a decrease of about 15 percent either for Solo-Jakarta route or vice versa,” he said, as quoted from Antara.

    He said on a normal day, of a capacity of 162 seats, the average load rate is about 72 percent or equivalent to 583 passengers for five flights of Solo-Jakarta route per day.