Category: Research

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  • 7 Tips To Gain More Followers On Instagram For Retail Businesses

    7 Tips To Gain More Followers On Instagram For Retail Businesses

    Retail businesses often don’t know where to start when it comes to getting an Instagram account set up for their sites. However, there are a number of great things you can do to ensure you start off on the right foot.

    So you wish to gain more followers for your Instagram account? These tips are here to help

    Make a Brand Story to Connect with People

    Instagram was created to help users connect with others things they are interested in. Keep in mind that the brand is not just the object that it is meant to sell and Instagram is one of the best places to bring that out. One of the ways to take advantage of Instagram is to share photos that embody the brand lifestyle. Do not limit yourself to sharing photos of only your products.

    These photos showing the lifestyle represented by your brand will help in enhancing the appeal of your brand to potential customers who may not necessarily have looked at the photo of your products and help them show how your brand fit in their lives.

    This is not the only benefit of sharing photos other than your products. Do not forget that Instagram personalizes their users’ feed. The new update of the app has also made it more difficult for brands to show the users things they don’t like by updating the timeline style to the best comes first from chronological. In other words, it also means that your photos will have the potential to get more likes and appear in the feeds of more followers in case you are successful in showing what your brand represents.

    Instagram Was Created to Connect with Others

    Share with others the inside photo of your shops and how the products are being made. Instagram service Vibbi advises that you share pictures of your CEO working. Help your customers connect with you. Your customers are also interested in knowing the people behind the company. Sharing their efforts through high-quality images can be used for showing what your company stands for. For instance, if your company likes to do good deeds or donate, these should be shared on your Instagram.

    Young consumers these days also find it important to give back. Take the example of Toms. While this tip may seem similar to the tip given above, the major difference is that the above mentioned tip is focused on showing what your brand represents whereas this tip is more about giving a human face to your company and brand.

    Take Advantage of the Events

    One of the best ways to take advantage of Instagram is to take advantage of the big events such as the World Cup or Fashion Week. Share some images which tie your brand to these events. For instance, a hat shop can certainly take advantage of the Kentucky Derby Day by sharing photo of their employees wearing different types of hats to #DerbyDay. In simple terms, the end goal is to connect with the audience on the platform and clearly showing your followers your place in their world.

    Use the Existing Foundation to Grow Your Fan Base

    Use your existing fans to grow the number of followers. Ask them to post photos with items they have already bought from you. This will lead to their friends seeing your brand in their feed and they will be curious to know what’s up and if they find your feed interesting, they may also follow you. In other words, it will boost your brand’s credibility as the reviews are very important.

    Another way to use your existing fans is to organize promotional contests on Instagram. Ask your existing customers to share photos of the products they have bought from your store with a certain hashtag and also to tag your store. Give an awesome prize to the chosen winner.

    Location Tags and Hashtags Are a Must

    You will get many more views on your feed if you regularly use location tags and hashtags, especially if they are relevant. Do search for hashtags with around 500 to 1000 posts. It should have enough posts which means people are looking at the feed with this hashtag but the posts should be limited as overwhelming number of posts may lead to your post being lost in the sea of all the other posts.

    Hashtags are also great because it makes everyone searching for that hashtag a potential customer and not just the people who are already aware of your brand. For instance, a user from India who has never known me or known someone who knows me can also find me by searching for a specific hashtag feed that also includes my post.

    Instagram for Retail

    Have fun with hashtags and break them down. For instance, break up #bohostyle in to #style and #boho. It’s fine even if it looks repetitive. Also, mix specific hashtags with generic hashtags. As a clothing retailer, using generic hashtags such as #style in your posts will help you get maximum views but using specific hashtags such as #beachdress will also get you views from people who are interested in that particular hashtag.

    Location tags are extremely important for brick and mortar stores. With the help of location tags, people near your store (who are currently looking at their location feed which includes all the posts from places near that user) will also be able to find you. Location tags may inspire a customer who is sipping coffee next door to drop in to your store and by that thing they just looked at. Using location tags also puts your location in the customers’ heads.

    Your Profile Should Be Consistent and Close to the Store Name

    By having a consistent profile, you will make it easy for fans to find you on Instagram. Also, once they have located you on Instagram, it will be easier for them to find your brand on Facebook, Twitter and other places in case you use the same bio, photo and username.

  • Singapore shoppers look to online shopping for good deals

    Singapore shoppers look to online shopping for good deals

    The extended season will lead to an eleven percent ($9.1 billion) increase in online sales to a total of $91.6 billion, according to Adobe’s 2016 Digital Insights Shopping Predictions report. Large retailers expected to account for the bulk of the growth, with an average growth rate of 16.6% compared to smaller retailers at 7%.

    “We expect to see a five percent spike in online shopping in early November and a record 24 percent increase in the last two weeks of December,” said Mickey Mericle, the vice president of marketing and customer insights at Adobe.

    “‘Click and collect,’ faster shipping and retail promotions starting earlier than ever are all contributing to the extended shopping season. Despite the uptick in sales we expect to see slower growth in total online sales this year,” he says.

    Singapore shoppers

    Closer to home, findings specific to the Singapore market show that consumer budgets are tight and the savvy shopper prefers online shopping due to the higher likelihood of finding good deals and bargains this way.

    Marketers can also expect fewer last-minute shopping rushes as respondents are now shopping slightly earlier in November. This suggests that marketers should make the effort to reach out to these early birds accordingly.

    Notably, consumers report visiting an average of 3-5 sites before making a purchase, which offers marketers a critical chance to target these potential customers once more and bringing them back on-site via remarketing

    Almost half of Singaporean millennials (49%) surveyed value experiences more than material goods, with a sizeable 41% echoing this sentiment when all local consumers who are surveyed are factored into the picture.

    Finally, the study shows that mobile shopping is king as consumers praise retailers for better optimizing their sites for mobile browsing, allowing them to shop on the go with their hectic schedules.

  • With close to 55%, Japan has highest mobile commerce transactions

    With close to 55%, Japan has highest mobile commerce transactions

    Mobile commerce conversion rates are highest in Japan, the U.K and South Korea for Q2 2016 states the State of Mobile Commerce Report released by performance marketing technology company, Criteo. The company claims to have studied 1.7 billion transactions across desktop and mobile sites worth $720 billion in annual sales, covering over 3,300 online retail businesses for this report.

    Global numbers

    • Mobile Vs Desktop: With close to 55% of its retail commerce transactions done through mobile phones, Japan tops the list of countries in the world with the highest mobile retail commerce transactions for Q2 2016 followed by United Kingdom and South Korea with a little over 50% and 48% of its retail commerce transactions, respectively.
    • Smartphone Vs Tablet: For the first time, smartphones have superseded tablets delivering majority of the mobile commerce transactions. South Korea recorded over 95% of its mobile retail commerce transactions were done through smartphones while Japan and Brazil recorded close to 90% and over 80% of its mobile retail ecommerce transactions through smartphones, respectively.
    • Apps Vs Mobile Web: According to the report, apps convert 3x more than mobile website in Q2 2016. Globally, 54% of the transactions were driven through mobile apps while 46% of the transactions were driven by mobile web in Q2 2016.
    • According to the report, new app users are twice as likely to return within 30 days vs. mobile web users.
    • Average order value higher on apps vs mobile web: $127 seems to be the average order value on apps compared to $91 and $100 on mobile web and desktops respectively.
    • Apps’ conversion rates highest: The conversion rate for transactions is highest on mobile apps (3x) followed by desktop (2x) while mobile web is the lowest.
    • Mobile-friendly websites aid higher transactions: According to the report, countries with mobile-friendly websites seem to have the greatest share of mobile transactions. With close to 90% mobile-friendly websites, Japan has over 50% mobile transactions followed by U.K with little over 85% mobile-friendly websites and nearly 50% mobile transactions. In the third place, with over 95% mobile-friendly websites, South Korea has close to 50% mobile transactions.
    • Leading retailers vs Emerging retailers: The report also notes that leading retailers that succeed retaining users and attracting views drive 39% more mobile web conversions more than emerging retailers. The report defines leading retailers as mobile app that attract more products browsed per user than lower tiers while emerging retailers are mobile-commerce enabled apps that are accessible via at least one operating system.

    U.S Market

    • In Q2 2016, Android has a market share of 68% superseding iOS (31%) although iOS continues to generate the maximum number of mobile commerce transactions done on smartphones with 14.6% compared to Android devices (8.8%).
    • In the same quarter, 70% of mobile commerce transactions were done on smartphones compared while the remaining was done on tablets.
    • Contributing over 40% to mobile commerce transactions in the U.S, fashion and luxury retail is the category with the highest number of transactions in the quarter followed by Mass Merchants (close to 40%) and Health & Beauty (30%).
  • How Asia-Pacific is driving global online retail

    How Asia-Pacific is driving global online retail

    The world’s largest and most populous continent, Asia is made up of 48 countries and spans 44,579,000 square kilometres. With a widely diverse population of 5.096 billion people, the continent’s rich historical background offers a wealth of opportunities to explore, from the untouched steppes of Central Asia to the bustling economic centres of China and Japan. Iconic sights such as the Taj Mahal and the Temples of Angkor Wat may draw tourists from around the world, but strong economic growth and up-and-coming markets are providing new footholds for businesses and investors alike.

    The key e-commerce markets in the Asia region are China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Thailand and Vietnam. Together, these countries represent 86 percent of all e-commerce turnover in the Asia Pacific region, a figure which rises to 90 percent when Oceanic countries such as Australia and New Zealand are excluded.

    E-commerce in Asia is flourishing – with $770 billion in transactions annually, the Asia-Pacific region leads the world. An expanding middle class, growing Internet penetration and improving infrastructure means the region will continue to drive global online retail over the next five years.

    Access to financial services is a key stimulus for e-commerce. A lack of banking infrastructure in many countries in the region is exacerbated by barriers caused by geographical and physical access to banking services. Increased Internet penetration will aid in removing these barriers, but with some areas having an account penetration of as low as 2 percent, many countries will continue to rely on cash as the main method of payment for some time to come.

    While, on average, 51 percent of the region’s population has access to an account with a financial institution, the extremely low income level of a significant proportion of the population results in a high overall percentage of unbanked people. In spite of its growing middle class, China’s traditional rural economy and vast territory results in the country accounting for more than 12 percent of the world’s unbanked population.

    The expanding middle class is making a significant contribution to the growth of e-commerce across the Asia region. This group is expected to reach 1.7 billion by the year 2020, with China, India and Indonesia experiencing the greatest growth. With the increase in the number of options that e-commerce brings, consumers are also showing marked personal preferences. This, in turn, is leading to increased competition, with traditional retailers moving to having an online presence (either individually, or by using an online marketplace), and local businesses experiencing pressure from regional and global brands which want a share of the growing sector’s profits. Again, China is a leading force in both the regional and global economy.

    Technology, naturally, is a major factor in changing economic patterns, with internet penetration playing a significant role. Notably, in spite of having the highest B2C e-commerce sales of any region in 2014, Asia has the lowest penetration of all regions globally (although Japan, Singapore and South Korea fall into the global top ten). As infrastructure becomes more ubiquitous, e-commerce will continue to experience high growth as a result; countries with a low penetration rate, such as India, with only 18 percent, are expected to drive future growth.

    The young are traditionally the first to embrace new methods of doing anything, and it is no different in Asia. Millennials are the most active group online, and use social media as their preferred form of communication – Facebook has more than 270 million active daily users in Asia alone. This familiarity with the online environment results in a willingness to embrace cashless payment methods, and this group exhibits different patterns of consumer behaviour to other demographics.

    The use of online payments varies throughout the region according to how developed the local market is. The more mature the market, the more likely it is that consumers in the country will use cards in order to pay for online purchases: for instance, in Japan and South Korea, 63 percent and 83 percent of online purchases respectively are paid by card. In contrast, emerging markets such as India and Malaysia continue to prefer cash based payment methods.

    In China, E-wallets are the most popular form of payment online, being used for 48 percent of transactions. Whereas, in Indonesia, e-wallets and other forms of payment are the least preferred methods, making up 5 percent and 3 percent of transactions respectively. There, bank transfer is used in 39 percent of e-commerce transactions, with card-based purchases accounting for 29 percent.

    The trend, though, we are seeing overall is that cash based payments are increasingly being displaced by electronic payment methods throughout the region.

  • Tax free shopping spend drops in Asia and Europe

    Tax free shopping spend drops in Asia and Europe

    Tax free shopping sales in Asia fell -7% year-on-year in September, compared to declines of -13% in August, according to Global Blue. The number of transactions dropped -3%, while average spend was also down -4% over the same period. Global Blue said Singapore, Japan and South Korea all saw declining tax free sales for the first time in three years.

    In Europe, tax free shopping declined -5% year-on-year during September, compared to -3% in August.

    European transactions were down -10%, but average spend was up +5% year-on-year.

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    Asian countries

    Global Blue said the increase in arrivals by middle-class Chinese travellers supported growth in tax free sales and the number of regional transactions, but was not enough to offset the decline in spend in Singapore, Japan and South Korea.

    Both Japan and South Korea saw a -9% dip in sales, while in Singapore sales fell -7%.

    The positive momentum seen earlier in the year has now gone, Global Blue said, reflected by the deep drop in average spend in Japan of -30% year, and the -13% fall in South Korea.

    In these two countries, the rise in arrivals was offset by the decline in average spend as a result of the strengthening currency in both countries. In September, the Japanese yen was +21% and the Korean won was +10% against the Chinese yuan, Global Blue noted.

    A shift in the Chinese traveller profile towards value seekers and experiential Free Independent Travellers is becoming the “new normal” across the region, the retail intelligence company said, which also had a negative impact on sales.

    Global Blue said it was witnessing a change in shopper profile in Japan’s department stores, as Millennials and Free Independent Travellers look beyond the country’s department stores and head to more niche or independent fashion and luxury retailers outside the Global Blue merchant network.

    With increasing numbers of less affluent Chinese arriving in Singapore from second- and third-tier cities, the country’s duty free retailers have been slow to offer a more diverse retail mix, Global Blue said.

    Chinese travellers are using Singapore as a departure point for cheaper shopping over the border in Malaysia.

    The number of travellers entering Singapore by land is rising (up +55% according to the latest Singapore Tourism Board figures reported in Jing Daily). Some of these tourists are on overland tours and therefore take in cheaper markets as well as Singapore’s high-end malls, unlike the higher-spending visitors who arrive by air.

    Singapore is also facing a challenge this quarter due to health concerns over the Zika virus outbreak, which is reducing visitor numbers, Global Blue noted.

    Chinese shopping across South Korea and Singapore saw tax free sales declines of -15% this month.

    While the tough comparison with 2015’s MERS-hit summer period has ended in South Korea, the Chinese are not returning in any great numbers due to the political tensions between the two countries, Global Blue noted.

    Hong Kongese tax free sales in South Korea and Singapore significantly declined in September (-77% and -98% respectively). While the local currency is strong, the legal context for the largely daigou traders is negatively impacting on sales, according to the company.

    Indonesians and Thais are now making up for the tax free spend at both destinations. In Singapore, Indonesian tax free sales are up +7% year-on-year, fuelled by positive currency exchange rates. In South Korea, Thais contributed to a massive sales spike of +87% year-on-year. Singaporean sales were also up +17% in September, a result of high net worth individuals who are regular shoppers in the region.

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    European countries

    The tax free shopping decline in Europe is a slight improvement compared to the first half of the year, the company said, although countries hit by terrorism last year saw a reduction in sales.

    France and Germany continued to feel the effects of the downturn in visitors from Asia, with tax free sales down -23% and -22% respectively in September.

    The most serious decline in spending in France came from the Chinese, at -40%, while in Germany, Chinese spending was down -26%.

    Spain and southern European countries continued to outperform the continental Europe average of duty free sales, Global Blue said. Spain saw an increase in tax free sales of +1% compared to last September, while Greece increased total sales by +18%.

    The UK benefited from the fall in the pound and currently remains the best value luxury destination for duty free shoppers. The pound is now around -14% down on the euro since the Brexit vote, and almost -20% against the US dollar, Global Blue said.

    However, this situation is unlikely to last beyond next spring, the company noted, as most luxury goods are imported into the UK. From next season price increases on all imported goods will inevitably lead to higher prices in UK stores.

    The UK also benefited from the end of Ramadan and the annual back to school period for Chinese students, characterised by visiting families’ gift spending.

    The Chinese are the most valuable nation of shoppers for UK retailers, and they increased their spending by +25% during September.

    Saudi Arabia, Qatar, the UAE and Kuwait contributed to a +8% uplift in European sales in September.

    Cutbacks by the Saudi government, where well over half the population are state-employed, will put pressure on Saudi citizens’ outbound travel plans and spending in the medium term, Global Blue noted.

    Morocco posted a +28% rise in total sales in Q3 year-on-year, as shoppers avoided destinations that have suffered terrorist attacks. Cyprus saw a +11% uptick during the same period; Global Blue attributed this to an increase in Russian shoppers.

  • Aussie mobile customers’ private data up for sale

    Aussie mobile customers’ private data up for sale

    Private information on Australian mobile subscribers are being sold off by unscrupulous members of offshore call centers, according to an investigative report.

    The private details of customers from the market’s three operators – Optus, Telstra and Vodafone – are being offered for sale by a call center business named AI Solutions, run by Indian businesman Imran Khan.

    Information including home addresses, dates of birth, alternative numbers, billing statements and call history are being offered for between A$350 ($260) and A$1,000, the report states. Prices are higher for VIPs , politicians, police and celebrities.

    Security industry sources spoken to for the report say the practice of call center workers selling off Australian customer details has been long-standing, and potentially involves more than one company.

    In a press statement, a Vodafone Hutchison Australia spokesperson said the company is “aware there are individuals who do attempt to illegally access data through various channels from companies and organisations which hold customer information,” and has “invested millions of dollars over recent years in security systems and processes, and have a number of safeguards in place to prevent unlawful access of customer information.”

    For offshore call centers, security safeguards include paperless offices, a no mobile phone policy, no access to third party websites, email monitoring, role based systems access, continuous agent training and disciplinary process.

    An Optus spokesperson said the company has referred the matter to federal police, and Telstra said the company does everything it can to protect customer data.

  • Global 5G subscribers to reach 500m by 2022

    Global 5G subscribers to reach 500m by 2022

    Global 5G subscriptions will grow rapidly once the technology is available, Ericsson has forecast, with the vendor predicting that subscriptions will reach 500 million by 2022.

    North America is expected to lead the way in 5G uptake, with 5G projected to account for 25% of subscriptions in the region by 2022. But APAC will be the second fastest growing region, with 5G accounting for 10% of subscriptions.

    Ericsson’s latest Mobility Report also projects that global mobile subscriptions will grow to 8.9 million, with 90% of these for mobile broadband, and 6.1 billion unique subscribers in 2022.

    As of the third quarter of this year, there were 84 million new mobile subscriptions being added per quarter, for a total of 7.5 billion. India had the most net additions for the third quarter of 15 million, followed by China’s 14 million, Indonesia’s 6 million and Myanmar and the Philippines’ 4 million each.

    By the end of 2016 there will be 3.9 billion smartphone subscriptions worldwide, Ericsson said, with nearly 90% of these registered on WCDMA/HSPA and LE networks. This is expected to grow to 6.8 billion and 95% of subscriptions by 2022.

    The report also shows that mobile video is projected to grow by 50% annually through to 2022 to account for nearly 75% of all mobile data traffic. Increased use of live video streaming to contact friends, family and followers is meanwhile expected to contribute to a 39% annual growth in social media traffic.

    Finally, the report suggests that IoT will account for around 18 billion of the 29 billion connected devices forecast by 2022.

  • TV, video viewing shifts rapidly towards mobility

    TV, video viewing shifts rapidly towards mobility

    Average viewing times on mobile devices has grown by more than 200 hours a year since 2012, driving up overall TV and video viewing by an additional 1.5 hours a week, according to the latest Ericsson ConsumerLab TV & Media Report.

    The surge in mobile viewing is offset with a decline in fixed screen viewing of 2.5 hours a week, however the appetite for TV and video is not waning.

    Weekly share of time spent watching TV and video on mobile devices has grown by 85% (2010-2016). On fixed screens it has gone down by 14% over the same period.

    Also, 40% of consumers globally are “very interested” in a mobile data plan that includes unrestricted video streaming.

    In the US, 20% of mobile viewing is paid-for content using services such as Netflix, Hulu, and Amazon Prime.

    A major issue is low consumer satisfaction when trying to find something to watch, 44% of US consumers say they can’t find anything to watch on linear TV on a daily basis, an increase of 22% compared with last year (36%).

    In contrast, US consumers spend 45% more time choosing what to watch on VOD services than linear TV.

    Paradoxically, 63% of consumers claim that they are very satisfied with content discovery when it comes to their VOD service, while only 51% say the same for linear TV.

    The findings suggest that although the VOD discovery process is more time consuming than with linear broadcast TV, consumers rate it as less frustrating, as it implicitly promises the opportunity to find something they want to watch, when they want to watch it.

  • Mobile money halves overseas remittance costs

    Mobile money halves overseas remittance costs

    The average cost of sending international remittances with mobile money is less than half that of using global money transfer operators (MTOs), a new GSMA report reveals.

    Such lower prices contribute directly toward achieving targets within United Nations sustainable development goal (SDG) 102. Lower transaction fees also translate directly into additional income for remittance recipients.

    “Through mobile money services, the industry is directly supporting the goal of expanded financial inclusion for migrants and their families by reducing international remittance costs,” GSMA Chief Regulatory Officet John Giusti said. “The potential gains of achieving this target could be as high as $20 billion in additional income for remittance recipients.”

    The report noted that if people were able to send remittances from a mobile money account, the average cost of sending $200 was 2.7%, compared to 6% when using global MTOs.

    GSMA estimates that there are more than 400 million registered consumer accounts for mobile money across over 90 countries.

    “While today mobile money services are largely used for domestic transactions, international transfers represent the fastest-growing segment of mobile money services. In just a few years’ time, mobile money has moved from a purely domestic service to one that allows migrants to send remittances between more than 20 countries globally,” Giusti explained.

    World Bank data shows that more than 250 million people live outside their country of birth and regularly send money home, providing a financial lifeline to their families and contributing to the economies of their home countries.

    In 2015, global remittances totalled $581.6 billion, of which $431.6 billion, or nearly 75%, was sent to the developing world. However, the cost of international transfers remains high and directly impacts the income of remittance recipients.

  • Despite Climate Agreements and Court Decisions, Indonesia Keeps Betting Big on Coal

    Despite Climate Agreements and Court Decisions, Indonesia Keeps Betting Big on Coal

    Though Indonesia has one of the world’s fastest-growing economies, its electrical grid is faltering, with blackouts common and many factories and homes relying on expensive diesel-powered generators as backup. In 2011, Indonesian coal mining magnate Samin Tan and his company, Borneo Lumbung Energi & Metal, stepped into this energy void. Tan hoped to acquire the rights to a potentially rich coal mine in Borneo, one of the more heavily forested of the islands comprising the 3,000-mile-long tropical archipelago. But he needed $1 billion to do it. That deal’s unraveling reveals how years of effort by environmentalists and regulators may in the end have proved less effective at limiting greenhouse gas emissions in Southeast Asia than was a pistol-packing attorney, with enormous potential ramifications for how the fourth-most-populous nation on Earth develops its energy sector—and for the global climate.

    Tan’s company found itself in trouble when the price of coal crashed last year, driven by falling demand from China, where manufacturing has cooled and the government has ordered cuts to imports to protect its mining industry. One of Indonesia’s most important markets for its abundant coal was flagging. In April, the British bank Standard Chartered, the largest investor in a group that loaned Tan $1 billion to finance the mine, suddenly worried Tan wouldn’t be able to sell the coal and called in the paper. Tan refused to repay the bank.

    Coal projects in Indonesia have been able to race ahead not only because the country needs the energy but because investors outside the country have been happy to provide the funding and often receive help from their home governments’ export credit agencies. “National export agencies can support export of technologies,” said Jan Vandermosten, sustainable finance policy officer at World Wildlife Fund’s European Policy Office in Brussels. For example, Indonesian coal mining companies lacking the capital or a key technology to build a coal-fired electrical plant often strike deals with partners overseas, whose home governments help finance the investment, assisting companies in their country to get lucrative deals over foreign rivals. “It’s not about mining coal. It’s about companies that go to developing countries and construct coal plants, importing technology like boilers or other equipment,” said Vandermosten.

    In January, a $3.4 billion coal power project financed in large part by Japan’s public export credit agency, the Japan Bank for International Cooperation, moved forward in Central Java, a large province on Indonesia’s most populous island, where it will provide electricity for nearly 13 million people. JBIC is providing $2 billion, or nearly 60 percent of the project’s capital, and it will be operated by a partnership of Japanese and Indonesian energy companies. The 1,900-megawatt installation is slated to come online in 2020, when it will be the largest coal-fired plant in the country of 250 million people. Elsewhere in Asia, new coal plants in Bangladesh and India have been made possible with American and European financing and expertise.

    Coal’s share of Indonesia’s electrical portfolio has been climbing over the last decade, from 36 percent in 2007 to 41 percent in 2015, according to Kurnya Roesad and Frank Jotzo, climate researchers at Australian National University. In September, they reported that 55 percent of Indonesia’s new electricity will be from coal by 2025, if the expansion of the grid continues at its current pace—despite the government’s pledge to get 23 percent of all electricity from renewable sources by then. But the financing behind complex, expensive coal projects is proving a weak spot in the country’s energy plans.

    In January 2017, a new agreement among Organisation for Economic Co-operation and Development member countries will curtail many coal projects’ ability to receive necessary financing from overseas. Negotiated before last year’s Paris climate talks, the deal could restrict as much as three-quarters of the world’s coal energy pipeline, though early estimates are untested. Indonesian miners may be able to avoid the agreement’s most stringent restrictions, said Vandermosten, who was involved in its conception, by opting for cleaner coal technologies. But they would nevertheless crowd out funding for renewable technologies.

    Where financing can’t be publicly backed, that will drive Indonesian miners and their foreign partners to private financing like the deal with Standard Chartered.

    Which is where a flamboyant attorney named Hotman Paris Hutapea comes in. Hutapea became famous during a high-profile drug smuggling trial a decade ago for sporting a hairstyle reminiscent of mid-1980s Van Halen, keeping a white-handled pistol in a holster in his suit, and flaunting romantic relationships with local celebrities.

    Tan hired him to fight Standard Chartered’s insistence that it be paid. The trial quickly became a test case for a string of other coal projects in Indonesia, including the Japanese-backed project. If digging up coal to fire power-generating plants using 19th-century technology was to be Indonesia’s energy policy of the future, the industry would need to show—even more than that it had the coal—that it could finance the multibillion-dollar infrastructure projects needed to dig it up and turn it into electricity.

    Reports vary, but the British bank’s liability on just the single loan is usually estimated to fall between $630 million and $750 million. That’s a large enough amount that a problem with just this one client could kneecap a major London institution’s stock price and send the rest of the coal market tumbling. The overall package of loans to Tan was the largest debt extended to a single person in all of Asia that year.

    Other large multinationals not in the habit of throwing away millions had been minority partners in the deal, and if the Indonesian court invalidated the terms of the loan—blocking Standard Chartered’s attempt to collect from a company Tan said was not bankrupt—they too would lose between tens and hundreds of millions. Among the investors was Caterpillar, the Peoria, Illinois–based manufacturer of bulldozers and other heavy equipment used in the mining industry, which was in for just over $100 million.

    The trial would take place in Jakarta, and a better place for a show trial about a coal mine may not exist. The capital of a nation of coral reefs and dense rainforest, Jakarta is home to 20 million residents surrounded by toxicity. It’s hard to take a walk along Jalan M.H. Thamrin, the heart of the business district, without the risk of stepping into an open sewer. “The combination of untreated domestic sewage, solid waste disposal, and industrial effluents has led to a major public health crisis” along Jakarta’s main river, the soupy Ciliwung, the Asian Development Bank found in 2012. (ADB helps arrange funding for many public works projects, such as water treatment plants, in Indonesia and elsewhere. Little evidence exists for any improvement in water quality or sanitation since the ADB’s report.) Air pollution—mainly from vehicle exhaust—is so bad that in May, U.S. Ambassador Robert Blake proudly announced that two air quality meters had been installed in a complex housing American diplomatic staff, whose worries about the city’s pollution had converted it into a hardship posting. Sixty percent of people in Jakarta had seen their health harmed significantly by the smeary air, said Blake, citing results of a 2013 joint Indonesian-American study. If a lawyer ever wished to argue against a coal mine by bringing the judge to the courthouse steps to sniff the air, Jakarta was the place.

    As the trial got under way in March, Hutapea was preparing to argue that a bank enabling a coal mine should not be allowed to collect on a $1 billion loan. It wasn’t his first time arguing in court that an Indonesian company working in an environmentally shady industry shouldn’t have to pay back a foreign partner: In 2001, he represented local companies in a $14 billion case brought by American creditors against Indonesian logging company Asia Paper & Pulp, which owned plantations in Borneo. Hutapea argued that the contracts establishing the loans had been invalid. He won.

    His argument in the Standard Chartered case: There had never been a loan to Borneo Lumbung in the first place, the $1 billion that changed hands notwithstanding.

    The Standard Chartered–led consortium had lent Tan the money so he could buy a stake in a rival mining company called Bumi Resources (“bumi” means “Earth” in Indonesian). Tan used mines owned by his company as collateral. But Hutapea argued that Indonesia’s coal is a state asset, even if mined privately. So Tan needed the Indonesian government’s approval to use his own coal mines as collateral for the loan—and he hadn’t requested that. Standard Chartered hadn’t either. The loan, Hutapea maintained, was therefore invalid. There was nothing to collect.

    In April, the court ruled in Tan’s favor. As with the Asian Pulp & Paper case 15 years earlier, Hutapea had saved a company led by an Indonesian oligarch hated by local environmentalists. “You screw my country’s laws, my country’s laws will screw you,” he told a finance industry newsletter.

    Yet Hutapea became the environmentalists’ most unlikely ally, because the victory fouled the entire Indonesian coal economy as badly as the air above Jakarta.

    The world of energy finance, predictably, went nuts. “Any creditor on the hook to Indonesia’s coal mining industry will not be sleeping easily these days,” wrote International Financing Review, a trade publication. Like most commentators, IFR seemed unclear why Indonesia wanted to continue digging coal mines in the first place. Despite plans to expand the country’s coal portfolio, wrote credit analyst Jonathan Rogers, “the fact is that Indonesia’s coal sector is a sunset industry that is likely to shrink substantially in size in the face of collapsing demand from China, its biggest client.”

    China was shifting to wind and solar power, another reason it was buying less Indonesian coal.

    Hutapea’s victory has been closely watched beyond Jakarta and London. In Tokyo, where $3.4 billion was riding on the Central Java coal-powered electrical plant, JBIC issued a statement saying it intended to stick with the project and had faith its loan would be repaid even if the plant went bankrupt. The announcement had the effect, presumably unintended, of telling the world that the Japanese interest was worried. By persuading an Indonesian court to approve what appeared to be an Indonesian company’s swindle of $1 billion from Standard Chartered’s consortium, Hutapea sent a chill across every banking office from New York to Tokyo with a bet on a coal mine in Indonesia, one of the places still aggressively courting those bets.

    Will that money dry up? So far, it hasn’t. But if Indonesia keeps investing in coal, it may not be the environmentalists fighting hardest against it. It’ll be the bankers. It’s hard to breathe most days in Jakarta. But lose your shirt in London, and you’ll end up twice as sick.

  • Mobile financial services booming in emerging markets

    Mobile financial services booming in emerging markets

    The total transaction value of mobile financial services in emerging markets will reach $500 billion in 2021, up from $198 billion in 2016, Juniper Research estimates.

    The estimates include revenue from domestic money transfers, deposits on loans, insurance products, and savings accounts.

    The research argues that by introducing insurance offerings, operators had the opportunity to substantially reduce churn levels.

    It cited the example of Telenor Suraksha life insurance scheme in India, which has seen nearly 50% of its 45 million user base sign up since its December 2015 launch.

    “The model underpinning the Surakhsa scheme – requiring consumers to top-up airtime on a monthly basis to receive the insurance cover – should be widely replicated. It enables operators to maintain average revenue levels within low-income, low-ARPU prepaid environments and allows consumers to reap the benefits of micro-insurance cover,” said Lauren Foye, research analyst, Juniper Research.

    However, the research cautioned that a key challenge would be tailoring financial service products to the needs of individual markets. It cited the case of several early implementations of mobile financial services in markets such as India, the Philippines and Nigeria achieving limited adoption where products were often ill-suited to their target audience.

    Opportunity in New Markets

    The research also highlighted the Asia-Pacific as a region which, while currently under-served due in part to the complexity of national regulations, has strong potential for future product launches.

    Whilst restrictions have been in place previously, largely due to cultural beliefs, Juniper found that attitudes are changing in under-served regions, with Indonesia acquiring its first ever microloans product Kashmi in 2017.

    Additionally, specialized products have been launched to address religious requirements, such as Achuwat in Pakistan which provides interest free loans to meet Sharia requirements.

  • Privacy is paramount to online consumers

    Privacy is paramount to online consumers

    More than half (55%) of consumers globally have decided against buying something online due to privacy concerns, a recent KPMG International survey indicates.

    The survey also revealed that less than 10% of consumers feel they have control over the way organizations handle and use their personal data. Respondents in most countries say privacy controls are more important than the potential convenience gained from sharing personal data.

    “An executive would be at risk of being fired if half their customer base disappeared after they made a crucial business decision,” said Mark Thompson, Global Privacy Lead at KPMG.

    “Failure to embed privacy into the DNA of their business strategy could ultimately lead to the extinction of a business given how closely consumers and regulators alike are paying attention to how organizations collect, store and use personal data.”

    The survey further revealed that 82% are not comfortable with the sale of their data to third-parties in exchange for the speed, convenience, product range, home delivery and price comparison that online shopping offers.

    Over two-thirds of people are not comfortable with smartphone and tablet apps using their personal data. In all markets but one, at least 75% of respondents said they were uneasy with their online shopping data being sold to third-parties.

    About 55% said a free fitness tracking device that monitors the well-being of users and produces a monthly report for them and their employer is also crossing the line.

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  • Low-end smartphones hinder music streaming business

    Low-end smartphones hinder music streaming business

    Music streaming is quickly becoming a favored service, offering Indonesia’s music-seeking public a legal means to access music. However, with a majority of Indonesians possessing low-end smartphones, the outlook may not be as rosy as some think.

    According to a new report by McKinsey, the prevalence of low-cost smartphones among mass market consumers in Asia, including Indonesia, has hindered the take-up of music streaming apps.

    Indonesia experienced a particularly busy time for music streaming services in the first half, with the entrance of foreign-based names such as Spotify, Apple Music, Yonder Music and JOOX coming in around the same period, tapping into the potentials and eagerness of the largest Southeast Asian digital market.

    Services that previously entered and operated in Indonesia include Guvera, Deezer and Rdio, which closed operations in November last year.

    It turns out that 34.7 percent of Indonesians listen to JOOX, followed by 12 percent with Musixmatch, 10.2 percent with SoundCloud, 10.1 percent with Langit Musik and 9.8 percent with Spotify, the report shows.

    However, “in markets such as Indonesia, low-end smartphones cost as little as [US]$75 per device. These devices are slower and possess less memory capacity than other smartphones, posing a dilemma for music streaming services”, the report said.

    “They can optimize music streaming apps for these lower-end smartphones at the cost of functionality that is critical to the customer experience of more affluent consumers or retain the full functionality of streaming apps to maximize the customer experience for affluent customers at the cost of limited access to mass market consumers.”

    Among the most popular smartphone brands in Indonesia in the second quarter of 2016 were Samsung, OPPO, Asus, Advan and Lenovo, all of which offer low-end smartphones.

    Services usually offer an “offline” option, through which listeners can download certain tracks onto their phone for internet-less listening. Usually, streaming relies on an internet connection, making online connectivity necessary.

    Many services offer rates that have adjusted with the market’s emphasis on affordability, with fees as low as Rp 35,000 ($2.67) to Rp 50,000 per month, and varying payment methods aside from the usual credit card option.

    To make their products affordable and wide-ranging, the services partnered with telecom companies, with partnerships including Spotify with Indosat Ooredoo, Yonder with XL Axiata and JOOX and Guvera with Telkomsel.

    However, in terms of low-end smartphone capacity, some services are confident that their apps will give listeners optimum quality regardless of weak Indonesian bandwidth or poor connectivity in some areas.

    For one, Guvera operations and marketing director Onny Robert said that because its service primarily targeted “users who prefer not to pay for their music”, its bundling plans included latching onto smartphones themselves such as Lenovo devices in order to secure listeners.

    After evaluating field connections, Onny said Guvera was able to deliver a capable service even at 3G speed.

    “Bandwidth or phone capacity won’t really matter to Guvera users because our app is practically small in size, 20 megabytes, and because it is bundled with Lenovo devices, it will drive more interest into using our service,” he said recently.

    Guvera has 1.5 million active subscribers, with under-25s dominating their demographics.

    Yonder Music CEO Adam Kidron earlier said the service aimed to further cultivate the music streaming tradition and make it more affordable and accessible.

    Spotify, meanwhile, has seen its users stream over 100 billion minutes of local and international music and listen to an average of 90 minutes of music per day, since its launch in March.

  • South Korea among G20’s top IoT-ready markets

    South Korea among G20’s top IoT-ready markets

    The United States, South Korea, and the United Kingdom ranked as the three countries in the G20 most ready to contribute to and benefit from the IoT, according to IDC.

    The research firm said  the US scored particularly well on measures such as ease of doing business, government effectiveness, innovation, and cloud infrastructure, as well as technology spending as a percent of GDP.

    Meanwhile, South Korea scored extremely well on IoT-specific spending and has a business environment that fosters innovation and promotes attractive investment opportunities.

    Similarly, the UK scored very highly on measures of ease of doing business, government effectiveness, regulatory quality, start-up procedures, innovation, and broadband penetration.

    The standout country in the ranking, however, proved to be Australia, which, despite its relatively small GDP, scored exceptionally high on ease of doing business and start-up procedures, government effectiveness and regulatory quality, and innovation and education.

    The original index was first published in 2013 but the updated index is now comprised of 13 criteria that IDC views as necessary for sustained development of the IoT and reflects each nation’s economic stature, technological preparedness, and business readiness to benefit from the efficiencies linked to IoT solutions.

    “Countries are keen to become or maintain a competitive advantage and, as such, are looking to the Internet of Things as one of those initiatives,” said Vernon Turner, senior vice president, Enterprise Systems and IDC fellow for the IoT.

    “Knowing where a country stands in the IoT Index will help global and local IT vendors know what opportunities lie ahead of them as they line up their strategies at federal, local, and enterprise levels.”