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Category: Telecom

Retail News Asia is committed to providing both local and global retailers with the latest Telecom & Telco news throughout the Asian market. This on a daily base.

  • Maxis Berhad Pioneers Quantum Safe Networking In Malaysia, Bolstering Data Security For Businesses

    Maxis Berhad Pioneers Quantum Safe Networking In Malaysia, Bolstering Data Security For Businesses

    Maxis Berhad (Maxis), Malaysia’s leading telecommunications company, has introduced the country’s inaugural Quantum Safe Networking (QSN) solution, primarily targeting government agencies and businesses. This cutting-edge security feature has been launched through Maxis Business – the company’s business-to-business branch – and was developed in collaboration with Nokia. The managed service offers data encryption directly at the optical layer.

    Securing Critical Information Against Quantum Computing Threats

    The QSN solution ensures the significant protection of critical data against possible risks linked to future quantum computing. It empowers businesses to prosper in the era of artificial intelligence (AI) and cloud technology. The introduction of this solution was made at the Cyber Digital Services, Defence and Security Asia 2025 event, hosted by Maxis Business.

    The aforementioned event was held at the Malaysia International Trade and Exhibition Centre (MITEC). Here, Maxis Business showcased an exhibition titled ‘Building Tomorrow’s Security Today,’ featuring the QSN solution, along with other innovative network monitoring solutions, real-time field visibility, and solar energy.

    This revolutionary solution offers quantum-safe encryption for data in transit. In doing so, it addresses the severe threat of future decryption by quantum computers of data intercepted today, a situation often dubbed as “harvest now, decrypt later.” The solution is particularly advantageous for sectors that demand stringent data integrity and sovereignty, such as banking and financial services, healthcare, and the public sector.

    Enhancing the Security of Maxis’s Fiber Connectivity Services

    The QSN solution augments the security of Maxis’s fiber connectivity services, which are particularly critical for enterprises, cloud providers, and financial institutions that rely on data center interconnects and high-capacity fiber links. This solution perfectly complements the company’s Data Centre Connect solution, thereby providing secure, private access to leading cloud providers and data centers nationwide for businesses operating in physical, hybrid, or multi-cloud environments.

    In the words of Prateek Pashine, Chief Enterprise Business Officer of Maxis, “Securing today’s data against tomorrow’s risks is a vital necessity for any organization, especially in the face of rising cyber threats. By becoming the first Malaysian telco to provide quantum-safe networking, we are establishing a new benchmark for network protection. This gives businesses and government agencies the confidence to expedite their digital transformation journeys. This initiative also showcases our dedication to strengthening Malaysia’s digital resilience, which aligns with the national cybersecurity agenda.”

    To this, Ming Kin Ngiam, Head of Southeast Asia South for Network Infrastructure at Nokia, added, “Our collaboration with Maxis tackles a pressing business requirement: safeguarding data in transit against evolving security threats without compromising the performance enterprises rely on.”

    Maxis’s Commitment to a Secure, Resilient Digital Infrastructure

    Maxis has successfully completed the fiberization of all major data centers in Malaysia, thereby connecting them to its national network. This robust infrastructure allows Maxis to provide up to three diverse fiber routes to these data centers, ensuring businesses benefit from exceptional resilience and high availability. Furthermore, this secure network can be fortified with quantum-safe encryption, thereby ensuring that data in transit remains secure against current and future quantum threats.

    The introduction of QSN enriches Maxis Business’s extensive spectrum of end-to-end solutions, which includes core connectivity, IoT, cloud computing, cybersecurity, and other digital services.

    Questions & Answers

    What is the Quantum Safe Networking (QSN) solution?
    The QSN solution is a security feature that offers quantum-safe encryption for data in transit, protecting it from potential threats posed by future quantum computing.

    Which sectors will benefit the most from the QSN solution?
    The solution is particularly beneficial for industries that require strict data integrity and sovereignty, such as banking and financial services, healthcare, and the public sector.

    What does the introduction of QSN mean for Maxis and its customers?
    The introduction of QSN establishes Maxis as a pioneer in network protection in Malaysia. For customers, it means enhanced security, protection against emerging cyber threats, and a boost in confidence to accelerate their digital transformation journeys.

  • India’s 5g Infrastructure Surges With 6,400 New Stations: Reinforcing Digital Economy Growth

    India’s 5g Infrastructure Surges With 6,400 New Stations: Reinforcing Digital Economy Growth

    In September 2025, India significantly extended its 5G coverage, introducing over 6,400 new 5G base transceiver stations (BTS). This latest data was provided by the Department of Telecommunications (DoT), which also reported that the total count of nationwide 5G BTS has increased to 504,588 compared to 498,135 in August.

    Exponential Expansion of 5G Infrastructure

    The robust additions in September are an upward trend from the 5,615 sites incorporated in August, emphasizing India’s consistent growth in the expansion of next-generation mobile infrastructure. This steady rise, marked by monthly BTS additions consistently surpassing 4,000 since March 2025, is a clear indication of strong operator commitment to a nationwide 5G rollout.

    Key Industry Players

    Vodafone Idea (Vi) made a significant move in expanding its 5G reach by introducing services in Dehradun on September 17, 2025. This is part of Vi’s implementation across 17 priority circles where it aims to utilize its 5G spectrum assets to elevate customer experience and match the competitiveness of market leaders like Reliance Jio and Bharti Airtel.

    Bharat Sanchar Nigam Limited (BSNL), on the other hand, is advancing its focus on indigenous technology with the launch of its fully Indian-developed and manufactured Swadeshi BSNL 4G network. This network, which incorporates a core developed by C-DOT, Tejas Networks’ radio access solutions, and TCS integration, is now connected with over 22 million subscribers across 92,000 sites. The Ministry of Communications has hailed this achievement as a significant milestone in India’s self-reliance efforts for telecom infrastructure.

    Continued Growth and Future Prospects

    The DoT data points to a steady monthly growth in BTS deployments, which is anticipated to continue. As the India Mobile Congress (IMC) 2025 approaches, all major telecom operators are expected to enhance their network expansion and innovation efforts. It is expected that industry giants Reliance Jio, Airtel, and Vi will reveal new 5G and AI-driven solutions during the event.

    The robust expansion of India’s 5G infrastructure solidifies its position as one of the world’s rapidly growing digital economies. This growth lays the groundwork for enhanced connectivity, enterprise innovation, and a robust digital ecosystem.

    Questions & Answers

    What is the total number of 5G BTS in India as of September 2025?
    As of September 2025, the total number of 5G BTS in India is 504,588.

    How is Vodafone Idea (Vi) expanding its 5G reach?
    Vodafone Idea (Vi) is expanding its 5G reach by introducing services in Dehradun and other priority circles, using its 5G spectrum assets to improve customer experience and competitiveness.

    What is the significance of Bharat Sanchar Nigam Limited (BSNL)’s Swadeshi BSNL 4G network?
    The Swadeshi BSNL 4G network is significant as it is fully developed and manufactured in India, marking a major milestone in the country’s self-reliance efforts for telecom infrastructure.

  • Singapore’s LTA Partners With Nokia, Hitachi To Boost Rail Surveillance And Operational Efficiency

    Singapore’s LTA Partners With Nokia, Hitachi To Boost Rail Surveillance And Operational Efficiency

    The Land Transport Authority (LTA) in Singapore is taking the initiative to upgrade its rail infrastructure’s video transport and CCTV network. The project is being launched in partnership with Nokia and Hitachi Rail, and its primary goal is to boost real-time monitoring, enhance safety for commuters and bolster operational efficiency.

    Impacts of the Upgrade

    The initiative will focus on over 50 train stations, employing Nokia’s fiber-based Optical LAN and IP/MPLS solutions to bolster high-resolution video surveillance across the city’s railway system. The system, which caters to in excess of 3.65 million passengers per day, stands to benefit greatly from the enhanced surveillance capabilities.

    Nokia’s Optical LAN technology features robust optical network units (ONUs) and optical line terminals (OLTs) that can offer speeds up to 25 Gbps. When compared with traditional copper-based LAN infrastructure, this system utilizes about 70% less cabling and approximately 40% less power. These factors contribute to increased efficiency and sustainability. The deployment’s IP/MPLS component will provide dependable backhaul connectivity to the LTA’s centralized Operations Control Center, thus enabling efficient transport of live video data. This will lead to improved network reliability and quicker response capabilities.

    Stuart Hendry, Vice President of Enterprise Sales for Network Infrastructure at Nokia Asia Pacific, highlighted the importance of the project. He noted that fiber is being used to connect critical systems, including those responsible for monitoring transportation hubs worldwide. Ensuring a highly available, reliable, and secure real-time surveillance system is critical to the safety of those utilizing Singapore’s transit lines daily. The partnership with Hitachi Rail allowed Nokia to deliver a comprehensive solution for LTA, ensuring they had the necessary video capacity for their extensive CCTV surveillance and broader network operations for years to come.

    Nokia has stated the upgraded system will enhance the capacity and reliability of the LTA’s surveillance network and allow for future expansion as bandwidth and monitoring needs increase.

    Other Railway Project Improvements in Asia

    In addition to the Singapore project, various other improvements are being made to railway projects across Asia. One major project in Malaysia will see YTL Communications leading a significant fiber optic project. Meanwhile, in Indonesia, another project is being implemented to ensure high-speed railway safety and efficiency.

    Joaquim Santos, Vice President of Integrated Communication and Supervision Solutions (ICS) at Hitachi Rail, expressed satisfaction with the collaboration. He stated that the project is part of Hitachi’s ongoing relationship with the LTA and will play a crucial role in upgrading the transport infrastructure.

    Questions & Answers

    What is the primary goal of this upgrade project?
    The primary goal is to boost real-time monitoring, enhance safety for commuters and bolster operational efficiency.

    What are the technical specifications of the upgrade?
    The upgrade will employ Nokia’s fiber-based Optical LAN and IP/MPLS solutions which can offer speeds up to 25 Gbps. This will allow for efficient transport of live video data and improved network reliability.

    What is the significance of this upgrade for Singapore’s railway network?
    This upgrade will enhance the capacity and reliability of the LTA’s surveillance network and allow for future expansion as bandwidth and monitoring needs increase. This will contribute to the safety and efficiency of the rail network.

  • Malaysia’s Telecommunications Revolution: Yes Brand Launches Nation’s First 5g-advanced Network

    Malaysia’s Telecommunications Revolution: Yes Brand Launches Nation’s First 5g-advanced Network

    YTL Communications, under its Yes brand, has set a precedent as the inaugural telecommunications firm in Malaysia to officially introduce 5G-Advanced technology. Their coverage is already operational throughout the Klang Valley, with a nationwide rollout projected to be completed by December 2025. Yes 5G-Advanced promises heightened speeds, superior coverage, Artificial Intelligence-capable connectivity, and network slicing for prioritized and reliable connections, marking an industry first in the Malaysian telecommunications sector.

    A Network Game changer

    The introduction of 5G-Advanced is more than just an upgrade on the network. It’s a significant shift in the landscape of telecommunications, set to transform the way Malaysians engage with technology. The revolutionary upgrade will offer broader and deeper 5G coverage across the country, promising a wireless network capacity that the nation has never experienced before. This latest development lays the groundwork for an unrestricted, inclusive, and AI-ready society.

    The newly launched 5G-Advanced is powered by the Ericsson-built network of Digital Nasional Bhd (DNB). With this collaboration, Yes has become the ninth operator globally to adopt 5G-Advanced technology, further enhancing its strong indoor and outdoor coverage capabilities. The service operates on the 700 MHz and 3,500 MHz spectrum, offering ultra-low latency and high-speed performance that is ideal for streaming, gaming, and other critical applications.

    Features and Upgrades

    The new service not only promises a stable, high-quality connection but also introduces AI-ready network slicing. Network slicing allows for the creation of multiple virtual networks on top of a shared physical infrastructure, ensuring that each user gets a stable and high-quality connection.

    Furthermore, Yes is offering all its 5G postpaid and broadband users a complimentary automatic upgrade to the new 5G-Advanced service, emphasizing customer satisfaction and commitment to the seamless integration of new technology.

    Questions & Answers

    What is the 5G-Advanced technology launched by Yes?
    5G-Advanced refers to the latest upgrade in network technology, offering heightened speeds, superior coverage, AI-capable connectivity, and network slicing for prioritized and reliable connections.

    What benefits does the 5G-Advanced network offer to users?
    The 5G-Advanced network provides users with strong indoor and outdoor coverage, ultra-low latency, high-speed performance ideal for streaming and gaming, and AI-ready network slicing for stable, high-quality connections.

    What is network slicing?
    Network slicing is a form of network architecture that allows the creation of multiple virtual networks on top of a shared physical infrastructure. This ensures each user enjoys stable and high-quality connections.

  • Malaysia’s DNB Achieves Global First In 5g Network Autonomy: A Major Leap In Digital Transformation

    Malaysia’s DNB Achieves Global First In 5g Network Autonomy: A Major Leap In Digital Transformation

    Digital Nasional Berhad (DNB), the prime 5G network wholesale provider in Malaysia, has accomplished a global first by achieving Level 4 autonomy for service assurance.

    Level 4 Autonomy Validation

    The validation awarded by the TM Forum through its Autonomous Network Level Assessment Validation (ANLAV) program establishes that DNB’s 5G network can function with little to no human intervention. This achievement propels Malaysia to a leading position in the world in terms of network automation and 5G technology.

    DNB’s 5G network’s autonomous functioning is driven by Ericsson’s Intent-based Operations (IBO) system. This innovative system deploys artificial intelligence to predict, identify, and resolve potential issues without manual intervention. In doing so, it ensures continual service quality and dependability through self-monitoring and instant decision-making.

    Quotes from DNB and Ericsson Executives

    Ken Tan, DNB’s Chief Technology Officer, stated that the concept of an autonomous network has been a core design principle of DNB’s 5G rollout from its inception. “Building a highly efficient network that provides world-class 5G connectivity at one of the lowest costs globally became possible due to the integration of automation and AI capabilities as the technology evolved,” Tan explained. “The Level 4 validation from TM Forum confirms that we have been on the right trajectory and substantiates our roadmap for fostering innovation and digital transformation on a large scale.”

    Bradley Mead, Head of Ericsson Network Managed Services, further emphasized the significance of this validation. “It highlights that Ericsson and DNB are setting new benchmarks in 5G automation, guaranteeing flexibility and excellence in network management and operations,” Mead said. “This achievement enhances Malaysia’s network operators’ ability to present their customers with novel and valuable differentiated connectivity services, all based on the latest developments in autonomous networks.”

    David Hägerbro, the Head of Ericsson for Malaysia, Sri Lanka, and Bangladesh, echoed these sentiments. “The Level 4 Autonomy validation from TM Forum positions DNB as a global frontrunner in AI, automation, and assurance, marking a substantial stride in Malaysia’s digitalization journey. We take immense pride in partnering with DNB to make Malaysia a leading digital nation,” Hägerbro declared.

    Questions & Answers

    What does Level 4 autonomy for service assurance mean?
    It means that DNB’s 5G network can operate with minimal human intervention, thanks to automation and AI capabilities.

    What is the role of Ericsson’s Intent-based Operations (IBO) system in DNB’s network?
    Ericsson’s IBO system uses artificial intelligence to predict, detect, and resolve potential issues automatically. This enables self-monitoring and real-time decision-making to maintain service quality and reliability.

    How does this achievement benefit Malaysia’s network operators and customers?
    Achieving Level 4 autonomy boosts the ability of Malaysia’s network operators to offer their customers new and valuable differentiated connectivity services based on the latest advancements in autonomous networks.

  • NTT and Broadcom Team Up to Revolutionize Data Centers with Energy-Efficient Optical Chips

    NTT and Broadcom Team Up to Revolutionize Data Centers with Energy-Efficient Optical Chips

    In a significant move toward sustainable technology, Japanese telecommunications giant NTT has teamed up with U.S. chipmaker Broadcom and other key partners to pioneer optical-based semiconductor packages. This innovative collaboration aims to cut energy consumption in data centers, a must in an era where soaring energy demands are increasingly linked to the rise of generative AI workloads.

    Driving Significant Energy Reductions

    NTT revealed that these groundbreaking devices, set to hit the market next year, could potentially reduce data center power usage by as much as 50%. This prospect is particularly crucial as organizations worldwide grapple with the intense energy requirements posed by AI advancements.

    Harnessing the Power of Light

    The partnership advances NTT’s Innovative Optical and Wireless Network (IOWN) initiative, which seeks to revolutionize information infrastructure through light-based communication technologies. By replacing traditional electrical wiring with optical signals, these new devices promise considerable enhancements in both processing speed and energy efficiency.

    “What counts most is to help society cut the use of electricity,” said NTT President and CEO, Shimada Akira, during a recent press conference announcing the collaboration.

    Forging Ahead in the AI Landscape

    By integrating optical interconnects into semiconductor packages, NTT and its allies aim to deliver processors that enable quicker and more efficient AI computations. The firm plans to supply these advanced products to U.S. companies developing generative AI systems, highlighting NTT’s expanding role in shaping the AI-driven digital infrastructure landscape. This is not just a step forward; it’s a leap into the future for tech processing efficiency.

    Commitment to Sustainable Solutions

    This initiative places NTT at the forefront of a vital global effort to achieve high-performance computing while adhering to environmental sustainability. As data volumes surge, the pressure to balance cutting-edge AI innovation with ecological responsibility has never been greater, and NTT’s efforts are a noteworthy contribution to this ongoing challenge.

    Questions & Answers

    How will the new optical-based semiconductor packages affect data center operations?
    The new packages are expected to reduce energy consumption in data centers by up to 50%, significantly improving efficiency, especially with the increasing demands of generative AI workloads.

    What is the IOWN initiative, and how does it relate to this partnership?
    The IOWN initiative, spearheaded by NTT, focuses on creating a next-generation information infrastructure through light-based communication technologies, aiming to replace traditional electrical systems to enhance processing speed and energy efficiency.

    Who will benefit from the new technology being developed?
    U.S. firms working on generative AI systems will be the primary beneficiaries, as NTT plans to supply these advanced optical devices to bolster their efforts in AI and digital infrastructure.

  • Mumbai Emerges as India’s Thriving Data Centre Hub: A New Era in Digital Infrastructure

    Mumbai Emerges as India’s Thriving Data Centre Hub: A New Era in Digital Infrastructure

    Mumbai is positioning itself as the data centre powerhouse of India, commanding an impressive 40% of the country’s overall capacity and 44% of its active IT infrastructure, according to a recent report by Knight Frank. The city experienced a notable surge in capacity during the first half of the year, increasing by 14.3% and surpassing the crucial 4 gigawatt (GW) mark. Currently, it boasts 591 megawatts (MW) of operational capacity, with an additional 185 MW under construction and a staggering 3.2 GW in the pipeline.

    This remarkable growth is largely fueled by the rapid adoption of cloud technology, stringent data localization mandates, and the burgeoning local sectors of fintech and banking, financial services, and insurance. In fact, Mumbai’s tight vacancy rate of 5.4% starkly contrasts with India’s overall colocation vacancy rate of 12.3%. Impressively, two-thirds of the city’s current construction projects are already pre-leased, indicating a robust demand in the market.

    However, amidst this frenzy of development, Mumbai faces a critical shortfall in capacity for hyperscale deployments. Currently, only three sites are operational that can support such extensive needs, with just one facility offering more than 10 MW of available capacity. This situation creates a short-term shortage for large-scale requirements, leaving enterprises in a scramble for solutions.

    Knight Frank notes that this fragmented supply landscape is opening doors for well-capitalized global players and joint ventures to step in and provide high-capacity facilities, challenging local dominance in the sector. In an industry where the demand for data infrastructure seems to accelerate daily, the race is on for companies to capitalize on Mumbai’s emerging status as a data-driven hub.

    Questions & Answers

    How much of India’s data centre capacity is located in Mumbai?
    Mumbai accounts for 40% of India’s total data centre capacity and 44% of the country’s active IT capacity.

    What factors are driving the growth of data centres in Mumbai?
    The growth is primarily driven by rapid cloud adoption, increasing data localization requirements, and the expansion of local fintech and banking sectors.

    Is there an immediate supply issue for hyperscale data centre deployments in Mumbai?
    Yes, there is a short-term supply tightness, with only three live sites currently equipped to handle hyperscale deployments and just one site offering over 10 MW of capacity.

  • Vietnam’s Telecom Sector Set for 2.6% Growth, Fueled by Broadband and Mobile Data Expansion

    Vietnam’s Telecom Sector Set for 2.6% Growth, Fueled by Broadband and Mobile Data Expansion

    Vietnam’s telecommunications sector is on the cusp of a transformation, with total revenue from telecom services projected to grow at a compound annual growth rate (CAGR) of 2.6% from 2024 to 2029. According to GlobalData, this growth will largely hinge on the mobile data and fixed broadband markets, while traditional mobile voice services are expected to dwindle.

    Declining Voice Services, Soaring Data Growth

    The decline in mobile voice revenue reflects changing consumer preferences and competitive strategies of mobile network operators. Many operators are now offering free voice minutes within their plans, while users increasingly flock to over-the-top (OTT) and internet communication services. This shift has led to a notable drop in average revenue per user (ARPU) in the voice segment. Contrastingly, mobile data services are set to enjoy a significant CAGR of 9.7% during this period, fueled by a surge in mobile internet subscriptions and the transition from 4G to 5G services, which promise higher revenue potential and more premium data plan options.

    A Landscape Ready for 5G Revolution

    “4G services dominated mobile subscriptions in Vietnam in 2024 and are projected to remain the leading technology through 2029, thanks to the ongoing expansion of the 4G/LTE networks,” noted Srikanth Vaidya, Telecom Analyst at GlobalData. However, 5G adoption is accelerating rapidly as demand for high-speed connectivity rises. Telecom companies are ramping up their rollout of 5G services, supported by government initiatives aimed at expanding 5G coverage. Vietnam’s digital infrastructure strategy aspires to ensure 5G network access for 99% of its populace by 2030—an ambitious target that could turn the nation into a digital hotspot.

    Setting the Scene for Fixed Services Growth

    In the realm of fixed communication, revenue from fixed voice services is anticipated to experience a modest 0.7% CAGR, largely driven by the increasing prevalence of voice over internet protocol (VoIP) subscriptions. In contrast, the fixed broadband sector is poised for significant growth, projected at a CAGR of 1.8% from 2024 to 2029. This expansion will be bolstered by consumers increasingly opting for fiber-to-the-home (FTTH) services, as Vietnam aims to enhance its fiber broadband infrastructure and reach 80% of households by 2025.

    Industry Leaders: Who’s on Top?

    Vaidya pointed out that Viettel leads the mobile services sector in subscriptions as of 2024 and is set to maintain its dominance. The operator has emerged as a pioneer in 5G deployment, notably launching the world’s first open RAN (O-RAN) 5G network in November 2024, utilizing locally developed hardware combined with Qualcomm Technologies’ RAN platforms. On the fixed side, VNPT continues to excel in both fixed voice and broadband segments, leveraging its robust FTTH presence and multi-play bundling strategies to enhance customer offerings. The company’s ‘GOI Home’ and ‘Home GIAI TRI’ plans are designed to deliver more value and better services to attract and retain customers.

    Questions & Answers

    What is driving the expected growth in Vietnam’s telecom revenue?
    The growth is primarily driven by mobile data and fixed broadband services, as consumers increasingly shift toward these technologies over traditional mobile voice services.

    How is the Vietnamese government supporting the expansion of 5G?
    The government aims to provide 5G network access to 99% of the population by 2030, facilitating this through better infrastructure and incentives for telecom companies.

    Which companies are leading in Vietnam’s telecom market?
    Viettel holds the lead in mobile services due to its innovative 5G deployments, while VNPT excels in fixed voice and broadband segments through strong FTTH offerings and bundled service plans.

  • NTT DATA Partners with AWS to Launch Innovative AI-Powered Contact Center Solutions

    NTT DATA Partners with AWS to Launch Innovative AI-Powered Contact Center Solutions

    In a significant move aimed at transforming customer service, NTT DATA has inked a strategic collaboration agreement with Amazon Web Services (AWS) to deploy AI-driven contact center solutions via Amazon Connect, AWS’s innovative cloud-based platform.

    Launching a New Era of Customer Experience

    As part of this partnership, NTT DATA will unveil the Managed Customer Experience (MCX) for Connect, a dynamic modular platform set to fast-track customer experience (CX) enhancements across various industries. This platform blends NTT DATA’s extensive experience in contact centers and managed services with the agile capabilities of Amazon Connect, enabling quicker deployment, tailored interactions, and insightful data-driven engagement.

    Enhancing Engagement Across Channels

    MCX for Connect aims to offer a comprehensive suite of solutions that includes voice and digital interaction channels, in-depth reporting and analytics, AI-enabled services, and seamless integrations with key business applications like CRM and IT service management tools. With the integration of conversational AI agents, real-time sentiment analysis, intelligent call routing, and predictive service capabilities, this platform is designed to elevate critical metrics such as average handle time, first-call resolution rate, and overall customer satisfaction. After all, who wouldn’t want to have a chatbot that can not only chat but charm?

    A Tailored Approach for Diverse Industries

    This collaboration draws heavily on NTT DATA’s proprietary customer experience technologies, including advanced speech analytics and the Smart AI Agent Ecosystem. The upcoming solutions will particularly focus on sectors with complex customer interactions, including financial services, healthcare, telecommunications, and retail.

    Sashen Naidu, Global VP of Customer Experience at NTT DATA, emphasized the strategic advantage this collaboration brings, stating, “By combining NTT DATA’s contact center heritage, digital transformation expertise, and client experience innovation with Amazon Connect’s powerful cloud-native capabilities, we are helping customers reimagine how they engage with their customers and stay ahead in an increasingly competitive landscape.”

    Looking Ahead with Innovative Solutions

    NTT DATA will be responsible for the global delivery, implementation, hosting, security, and managed services of these solutions, which are set to roll out to clients in the coming months. This partnership could redefine how businesses interact with consumers, ushering in a new era of customer service powered by technology.

    Questions & Answers

    What is the main goal of NTT DATA’s collaboration with AWS?
    The primary aim is to deliver advanced AI-powered contact center solutions using Amazon Connect, enhancing customer experience across various industries.

    What features does the Managed Customer Experience for Connect offer?
    The platform offers a range of solutions including voice and digital channels, AI-enabled services, real-time sentiment analysis, and integrations with business applications to improve customer service metrics.

    Which industries will benefit most from this new platform?
    The solutions are particularly tailored for sectors such as financial services, healthcare, telecommunications, and retail, addressing their unique customer interaction challenges.

  • Unveiling Singapore’s Exciting New Data Centre Deals: What You Need to Know!

    Unveiling Singapore’s Exciting New Data Centre Deals: What You Need to Know!

    Development in Singapore’s data centre sector saw a sluggish pace in the first half of 2025, according to a report from Cushman and Wakefield. Ongoing restrictions on new developments have kept key indicators largely unchanged, echoing trends from the latter half of 2024. However, this stagnation has not dampened investor enthusiasm, with capital markets buzzing and activity remaining vibrant.

    High-Stakes Investments Shape the Market

    Significant financial maneuvers have emerged from operators in the space. Princeton Digital Group (PDG) has made headlines by securing a definitive agreement with Stonepeak for a staggering US$1.3 billion preferred equity investment. This follows PDG’s impressive US$1.2 billion debt financing. Collectively, PDG accrued US$2.5 billion in the first half of 2025, fueling its ambitious expansion plans across the Asia Pacific region.

    Partners Group Expands Its Data Centre Footprint

    Meanwhile, Partners Group continues to make waves by acquiring GreenSquareDC in Australia and Digital Halo from ARCH Capital. The firm intends to inject approximately US$400 million into the venture while ARCH Capital retains a minority stake. This initiative paves the way for transforming Digital Halo into a robust 500MW data centre platform spanning the Asia Pacific.

    Navigating Market Dynamics: NTT Data and Keppel’s Strategic Moves

    In another move reflecting the shifting landscape, NTT Data announced its intent to list the NTT DC REIT on the Singapore Exchange. This portfolio consists of six operational data centres from the U.S., Austria, and Singapore, valued collectively at US$1.57 billion. With this innovative REIT, the company hopes to expedite its capital recovery cycle, setting the stage for future investments and sustainable growth.

    Keppel, too, is making strides with the first close of its Keppel Data Centre Fund III, securing US$580 million from diverse global institutional players, including pension funds and sovereign wealth entities. The funds are earmarked for a suite of AI-ready hyperscale data centres positioned throughout the Asia Pacific, underscoring Keppel’s commitment to technological advancement.

    Financial Innovations: Nxera’s Green Loan and Alibaba Cloud’s AI Initiative

    Nxera has secured a noteworthy US$475.9 million green loan over five years to drive the development of its 58MW data centre in Tuas. This loan is backed by a consortium of major banks, including DBS and HSBC, and the facility is expected to launch in 2026. This financing underscores the growing trend of sustainable investments within the sector. Meanwhile, in a move that feels almost futuristic, Alibaba Cloud unveiled its AI Global Competence Centre (AIGCC) in Singapore, designed to serve as a collaborative hub for businesses and developers eager to harness advanced AI technologies. The centre aims to partner with academic institutions to cultivate a new generation of AI professionals, ensuring the region’s data expertise remains robust.

    Questions & Answers

    What has contributed to the subdued development activity in Singapore’s data centre sector?
    Ongoing restrictions on new developments have hindered growth, resulting in key market indicators remaining mostly unchanged since late 2024.

    How much capital did Princeton Digital Group raise in the first half of 2025?
    Princeton Digital Group raised a total of US$2.5 billion, combining a US$1.2 billion debt financing with a US$1.3 billion preferred equity investment from Stonepeak.

    What is the focus of Alibaba Cloud’s newly launched AI Global Competence Centre?
    The AI Global Competence Centre aims to foster collaboration among businesses and developers on advanced AI models while partnering with universities to train professionals in the field.

  • APAC Sees Rapid Growth in IoT and M2M Connections Amidst 5G Expansion

    APAC Sees Rapid Growth in IoT and M2M Connections Amidst 5G Expansion

    The growth of machine-to-machine (M2M) and Internet of Things (IoT) cellular connections in the Asia Pacific (APAC) region is anticipated to soar, with an annual growth rate of 9.1% projected from 2025 to 2030, ultimately reaching a staggering 1.3 billion connections by the end of the decade.

    This surge can largely be attributed to advancements in 5G technology, the expansion of digital infrastructure, and the increasing integration of IoT applications, predominantly in the developed markets of the region, as reported by GlobalData.

    5G Push Drives Massive Connectivity

    According to GlobalData’s Asia-Pacific Total Mobile Broadband Forecast (Q2 2025), 5G mobile subscriptions are expected to expand at a phenomenal pace of 11.4% annually from 2025 to 2030. The expansion of network coverage, particularly in established mobile markets, is fueling this trend. Countries like South Korea, Japan, Singapore, and Australia are paving the way for 5G adoption, while regions like Hong Kong and China are poised to boast the highest 5G penetration rates by 2025.

    Kantipudi Pradeepthi, a Telecom Analyst at GlobalData, highlighted the monumental role of 5G networks, stating, “The ultra-low latency, high-bandwidth connectivity, and ability to connect vast numbers of devices crucial for M2M/IoT ecosystems will be pivotal for market growth over the forecast period. Developed markets, with their high 5G penetration and mature digital infrastructure, will undoubtedly lead in IoT adoption, resulting in increased M2M connections.”

    Sectoral Expansion: A Playground for Innovation

    The rising applications of IoT across diverse sectors—including manufacturing, healthcare, agriculture, transportation, and security—coupled with ambitious digital infrastructure projects ranging from smart cities to smart buildings, are set to escalate M2M/IoT adoption in the region. Telecommunications companies are also stepping up with dedicated connectivity plans to cater to these burgeoning demands.

    For instance, PLDT in the Philippines is actively providing M2M/IoT solutions targeting smart city initiatives, smart stores, smart buildings, and smart manufacturing. In New Zealand, Spark is delivering IoT-connected mobility solutions focused on sectors like healthcare, agriculture, and transportation, emphasizing device management, cost efficiency, and security. Meanwhile, in India, Bharti Airtel offers a diverse range of M2M SIM cards, including industrial-grade, consumer-grade, embedded M2M SIMs, and eSIMs tailored to meet specific deployment requirements.

    New Opportunities on the Horizon

    Pradeepthi concluded that the escalating demand for high-speed connectivity and enterprise-grade IoT solutions is set to dramatically reshape the mobile landscape across the APAC region. This evolution represents a golden opportunity for telecommunications companies to explore new revenue streams and diversify their offerings—after all, who wouldn’t want to ride the wave of innovation?

    Questions & Answers

    What is driving the growth of M2M and IoT connections in APAC?
    The growth is mainly driven by advancements in 5G technology, expanding digital infrastructure, and the increasing applications of IoT ecosystems, particularly in developed countries within the region.

    Which countries are leading in 5G adoption?
    South Korea, Japan, Singapore, and Australia are at the forefront of 5G adoption, with Hong Kong and China expected to achieve the highest penetration rates by 2025.

    How are telecommunications companies responding to this growth?
    Telecommunications companies are introducing diverse M2M and IoT solutions tailored for various sectors, providing dedicated connectivity plans to meet the demands of smart cities, healthcare, agriculture, and more, setting the stage for new revenue opportunities.

  • Sydney’s Data Centre Vacancy Rate Plummets to 5.2% in First Half of 2025!

    Sydney’s Data Centre Vacancy Rate Plummets to 5.2% in First Half of 2025!

    In a remarkable shift, Sydney’s data centre market is on the rise, evidenced by a drop in the vacancy rate from 9% to a striking 5.2%. This shift emphasizes the city’s growing stature as a regional hub for data centres, as highlighted in a recent report by Cushman and Wakefield. Even without significant increases in operational capacity during the first half of 2025, robust fundamentals are sustaining the market’s upward trajectory.

    Demand Surge Driven by Cloud Services and AI

    The report notes that sustained demand for cloud services and artificial intelligence (AI) workloads has been a key driver of this decline in vacancy rates. The development pipeline remains vibrant, with new players entering the data centre landscape. Notably, ISPT, a major real estate investment firm, has submitted plans for a 170MW data centre in North Ryde, reinforcing Sydney’s appeal as a strategic centre for data management.

    Major Investments Are Reshaping the Landscape

    Adding to the momentum, Macquarie Data Centres has initiated a deal to acquire a land parcel in Sydney valued at US$157 million, slated for a potential 150MW data centre campus. Meanwhile, Stack Infrastructure, with an eye on the future, is planning a substantial 450MW campus at Erskine Park, backed by an investment of US$405.3 million—one of the largest single-site developments in Sydney’s history. This isn’t just a case of numbers; it’s a multifaceted strategy where the data centre sector is becoming as enticing as a new flavor of bubble tea in downtown Sydney.

    Acquisitions Fuel Growth in Connectivity

    In a notable move, Partners Group has expanded its footprint by not only acquiring Digital Halo in Singapore but also GreenSquareDC in Australia for a hefty US$759 million. This investment signifies a commitment to establishing GreenSquareDC as a forward-thinking data centre platform, tailored to meet the burgeoning demands of hyperscalers and AI.

    Moreover, in the connectivity sector, Vocus Group is set to acquire TPG Telecom’s fibre infrastructure assets, alongside its Enterprise, Government, and Wholesale (EG&W) business. The Australian government has approved this US$3.42 billion acquisition, expected to finalize by year-end, marking a significant consolidation in the telecom landscape.

    Accelerating Cloud Adoption

    Cloud adoption continues to accelerate across industries in Australia. The Commonwealth Bank of Australia recently completed its migration to Amazon Web Services (AWS), heralding a new era of digital capabilities. Similarly, the Department of Defence has signed a five-year, US$324.71 million contract with Microsoft for cloud services, further solidifying partnerships within the tech ecosystem. CareSuper, a leading superannuation fund, is also transitioning its applications and data to Microsoft Azure.

    In conclusion, Sydney’s data centre market not only remains resilient but is also dynamically evolving, driven by strong demand, strategic investments, and an ongoing digital transformation across various sectors.

    Questions & Answers

    What has caused the decline in Sydney’s data centre vacancy rate?
    The sharp decline from 9% to 5.2% in vacancy rates is primarily driven by sustained demand for cloud services and AI workloads, reflecting a robust interest in data management solutions.

    What major developments are expected in Sydney’s data centre sector?
    Key developments include ISPT’s proposed 170MW data centre in North Ryde and Stack Infrastructure’s ambitious 450MW campus at Erskine Park, signaling significant investments in the region.

    How is cloud adoption changing in the Australian market?
    Cloud adoption is accelerating, as seen with the Commonwealth Bank’s migration to AWS and the Department of Defence’s substantial agreement with Microsoft, underscoring a broader trend of digital transformation in various sectors.

  • Maxis Launches Groundbreaking Quantum-Safe Networking to Secure Malaysia’s Digital Transformation

    Maxis Launches Groundbreaking Quantum-Safe Networking to Secure Malaysia’s Digital Transformation

    Maxis Berhad has officially unveiled Malaysia’s first Quantum Safe Networking (QSN) solution, positioning itself as the leading telecommunications provider in the nation to offer this cutting-edge security feature. Designed specifically for government agencies and businesses, this advanced service is managed through Maxis Business, the company’s B2B division, and marks a significant collaboration with Nokia, focusing on encrypting data directly at the optical layer.

    Shielding Data Against Quantum Threats

    The QSN solution ensures that vital information is safeguarded against the looming threats posed by emerging quantum computing technologies. This innovation supports businesses navigating the complexities of artificial intelligence (AI) and cloud services. Maxis introduced the solution at the Cyber Digital Services, Defence and Security Asia (CyberDSA) 2025 event, attended by Minister of Digital, YB Tuan Gobind Singh Deo, at the Malaysia International Trade and Exhibition Centre (MITEC).

    During this event, dubbed ‘Building Tomorrow’s Security Today,’ Maxis Business showcased not only their QSN but also a suite of innovative solutions targeting network monitoring and renewable energy, proving that the future of retail is not just in the products but in robust security infrastructures.

    Quantum-Safe Encryption: A Necessity for Key Industries

    The introduction of quantum-safe encryption fundamentally addresses the pressing threat of “harvest now, decrypt later,” where data currently intercepted could potentially be decrypted by future quantum computers. This solution is especially crucial for sectors that demand stringent data integrity, such as finance, healthcare, and public administration.

    Not only does QSN enhance the security of Maxis’s fiber connectivity services, but it also builds a fortress for enterprises, cloud providers, and financial institutions reliant on high-capacity fiber links and data center interconnections. This new offering dovetails with Maxis’s Data Centre Connect solution, ensuring secure, private access to essential cloud providers and data centers across Malaysia, whether businesses operate in physical, hybrid, or multi-cloud ecosystems.

    Voices of Leadership: Maxis and Nokia Collaborate for Future Safety

    Prateek Pashine, Chief Enterprise Business Officer of Maxis, expressed the growing urgency for secure data practices in today’s cyber landscape. “In an era of escalating cyber threats,” he remarked, “securing today’s data against tomorrow’s risks is a critical imperative for any organization. As the first telco in Malaysia to enable quantum-safe networking, we are setting a new standard for network protection.” His sentiments echo the broader mission of enhancing Malaysia’s digital resilience in alignment with national cybersecurity priorities.

    Ming Kin Ngiam, Head of Southeast Asia South for Network Infrastructure at Nokia, underscored the practical significance of this partnership. “Our collaboration with Maxis addresses a real business need: protecting data in motion against evolving security risks while maintaining the performance enterprises depend on,” he noted. With Nokia’s carrier-grade platforms and Maxis’s robust network, businesses can now future-proof their operations without sacrificing speed or reliability — a win-win for organizations navigating the digital terrain.

    Maxis has completed the fiberization of all major data centers in Malaysia, connecting significant multi-tenant facilities and cloud provider campuses to its national network. Organizations can now benefit from up to three diverse fiber routes to these centers, ensuring exceptional resilience and high availability backed by service-level agreements of up to 99.999%. To bolster protection, this robust infrastructure is further augmented by the quantum-safe encryption feature, creating secure pathways for sensitive data against both current risks and future quantum threats.

    With these enhancements, Maxis Business is poised to support enterprises in minimizing downtime and safeguarding sensitive information while boosting operational confidence. The launch of QSN not only expands Maxis Business’s solutions portfolio but also illustrates a commitment to providing comprehensive end-to-end services, including core connectivity along with IoT, cloud computing, and cybersecurity.

    Questions & Answers

    What is Quantum Safe Networking (QSN)?
    QSN is an advanced solution introduced by Maxis that encrypts data directly at the optical layer, protecting it from future quantum computing threats.

    What industries benefit most from QSN?
    Critical sectors such as banking, healthcare, and public administration, which require high levels of data integrity and sovereignty, stand to benefit significantly from this technology.

    What other solutions does Maxis offer alongside QSN?
    Maxis provides a comprehensive range of end-to-end solutions, including core connectivity, IoT, cloud computing, and cybersecurity services, ensuring businesses are well-equipped for the digital age.

  • Taiwan’s Mobile Service Revenue Set to Hit $6.2 Billion by 2030: What It Means for Retail!

    Taiwan’s Mobile Service Revenue Set to Hit $6.2 Billion by 2030: What It Means for Retail!

    Taiwan’s mobile service sector is poised for a notable uptick, projected to grow from USD 5.9 billion in 2025 to USD 6.2 billion by 2030. This increase, marking a 1% compound annual growth rate (CAGR), is primarily driven by the robust uptake of 5G technology and a mounting demand for mobile data services, as outlined in GlobalData’s Taiwan Mobile Broadband Forecast (Q2 2025).

    The Shift from Voice to Data

    While mobile voice revenue continues its steady decline, with a staggering projected fall of 10% CAGR as users shift towards over-the-top (OTT) and internet-based communication platforms, mobile data revenue is flourishing. This segment is expected to grow at a 3.2% CAGR, buoyed by the appeal of high-ARPU 5G plans and an increase in video streaming, gaming, and social media interaction.

    Data Consumption on the Rise

    Kantipudi Pradeepthi, a Telecom Analyst at GlobalData, highlighted the change in consumer behavior:

    The average monthly mobile data usage is expected to leap from 36.4 GB in 2025 to approximately 44.0 GB by 2030, driven by the growing consumption of high-bandwidth online entertainment and social media content over smartphones.

    5G: The Future of Mobile Connectivity

    By the end of the decade, 5G is expected to dominate Taiwan’s telecommunications landscape, accounting for more than 95% of all mobile subscriptions. This rapid transition is facilitated by the widespread availability of 5G-capable smartphones and ongoing nationwide network rollouts.

    Leading Operators in a Competitive Market

    Chunghwa Telecom continues to shine as the market leader, holding approximately 38–39% of the subscriber base and around 40% of mobile revenue. Despite a slight dip in its subscriber numbers compared to the previous year, the operator reported higher service revenue in Q2 2025 and is channeling TWD 32.36 billion into 5G expansion, data centers, and submarine cable initiatives. Its commitment to value-added services, such as streaming and cloud gaming, reinforces customer loyalty — a secret sauce in retaining its competitive edge.

    FarEasTone is aiming for 50% 5G penetration and has teamed up with Ericsson to enhance connectivity and network slicing functionalities at large venues, making excellent use of 5G-Advanced capabilities. This innovative approach not only aims to bolster network efficiency and user experience but also encourages customers to opt for premium services.

    Meanwhile, Taiwan Mobile, which recently exceeded 10 million subscribers following its merger with Taiwan Star, is adopting a ‘Telco + Tech’ strategy. This includes investments in AI, cloud solutions, and cybersecurity, alongside a commitment of TWD 11 billion (in partnership with Fubon Group) towards renewable energy projects, reflecting its ambitions for sustainability and net-zero goals. Its growing investments in technology firms like SYSTEX are enhancing its capabilities in private 5G and enterprise solutions.

    The Road Ahead for Taiwan’s Telecom Sector

    With all three leading operators aggressively advancing 5G rollouts, Taiwan is solidifying its reputation as one of the most advanced 5G markets in the Asia Pacific. Competitive strategies, increasing data consumption, and early adoption of next-generation technologies are all ingredients that will keep revenue growth and market leadership on an upward trajectory through 2030. Who would have thought that the secrets to a telecommunications renaissance would lie in video games and social media?

    Questions & Answers

    How significant is the growth of mobile data revenue in Taiwan?
    Mobile data revenue is expected to grow at a 3.2% CAGR, driven by high-ARPU 5G plans and increased use of streaming, gaming, and social media.

    What role does 5G play in Taiwan’s mobile market by 2030?
    By 2030, 5G is projected to account for over 95% of mobile subscriptions, highlighting its pivotal role in the evolution of the telecommunications landscape.

    What strategies are operators employing to enhance their market positions?
    Operators like Chunghwa Telecom and FarEasTone are investing heavily in 5G infrastructure, value-added services, and partnerships to improve customer experiences and boost subscriber numbers.

  • Ooredoo Unveils Cutting-Edge Cybersecurity Solutions to Enhance Global Market Protection

    Ooredoo Unveils Cutting-Edge Cybersecurity Solutions to Enhance Global Market Protection

    Ooredoo Group is stepping up to tackle the multifaceted challenges of cybersecurity, launching advanced services across its varied markets in collaboration with Innovatix Systems, a software development powerhouse. This initiative aims to fortify customers’ digital assets by incorporating robust security measures from the very beginning, offering a proactive approach to counter the escalating threats in the cyber landscape.

    Seamless Security for the Digital Age

    Operating throughout the Middle East, North Africa, and Southeast Asia, Ooredoo has strategically partnered with Innovatix to provide continuous protection via a suite of critical security platforms. Their offering encompasses managed security services, a 24/7 security operations center (SOC), as well as sophisticated endpoint detection and response (EDR) and extended detection and response (XDR) solutions. Notably, these services promise flexibility through vendor-agnostic support, ensuring real-time monitoring and effective incident management.

    Leading the Charge in Cybersecurity

    Najib Khan, Group Chief Business Services Officer, emphasized the importance of synchronizing security with technological progress. “It is critical that security keeps pace with innovation. With Innovatix, we are extending world-class cybersecurity services to millions of users across multiple countries—multilingual, scalable, and localized—giving our customers the confidence to innovate securely,” he stated.

    A Fortress Against Digital Threats

    Innovatix’s Chief Executive, Ahmed Al Mannai, echoed this sentiment, noting that their combined capabilities allow them to deliver defense-grade cybersecurity solutions that adhere to the highest international standards while being tailored to local market needs. “Together with Ooredoo, we are ensuring that businesses and individuals can operate with confidence,” he added, underlining the importance of collaboration in the face of rising cyber vulnerabilities.

    The new services are already operational in Qatar, Tunisia, Kuwait, and the Maldives, with plans to expand further across Ooredoo’s operating territories by the end of 2025. Of note, the offering is available in Arabic, English, and French, cleverly ensuring consistency for users from Algeria to the Maldives without missing a beat.

    Ooredoo’s initiative underscores a commitment to delivering proactive, scalable, and market-responsive protection designed to keep pace with increasingly sophisticated cyber threats. As they say in the tech world, a good defense might just be the best offense—especially in a digital landscape as dynamic as today’s.

    Questions & Answers

    How does Ooredoo’s partnership with Innovatix enhance cybersecurity offerings?
    The collaboration allows Ooredoo to deliver comprehensive cybersecurity services that are multilingual, scalable, and localized, thereby meeting the unique needs of diverse markets.

    What specific cybersecurity services are included in Ooredoo’s new offering?
    The services include managed security services, a 24/7 security operations center, endpoint detection and response, and extended detection and response solutions.

    When does Ooredoo plan to roll out these services across all operating companies?
    Ooredoo aims to extend these advanced cybersecurity services across all its operating companies by the end of 2025.