Category: Telecom

Retail News Asia is committed to providing both local and global retailers with the latest Telecom & Telco news throughout the Asian market. This on a daily base.

  • Viu reaches 4m unique users in 1 year

    Viu reaches 4m unique users in 1 year

    PCCW has announced that its Viu OTT video service has reached 4 million unique users one year after launch.

    Viu is now available in Hong Kong, Singapore, Malaysia, India, Indonesia and the Philippines, offering a range of premium Asian video content.

    Viu’s content library includes Korean content from the top four broadcasters, as well as Japanese, Malaysian, Indonesian, Taiwanese, Hollywood and now Thai content in some markets. The company differentiates with fast local subtitling, and by producing its own entertainment news in collaboration with Korea’s K1 Headlines.

    During the third quarter of 2016, Viu recorded over 218 million views, with users consuming an average of 1.2 hours of content per day or 12 videos per week.

    “As OTT takes root and continues to develop rapidly in Asia, Viu continues to stride forward with the launch of its service in the Philippines, a vibrant market with over 30 million viewers who regularly watch videos online,” PCCW Media Group MD Janice Lee said.

    “We are confident that our Philippine launch will replicate the growth and success we have experienced in the region.”

  • StarHub launches data roaming to 9 APAC markets

    StarHub launches data roaming to 9 APAC markets

    Singapore’s StarHub has launched a new flat rate multi-destination monthly mobile data roaming plan covering all mobile networks in nine APAC markets.

    The DataTravel plan offers 2GB of data for 30 days when roaming to Australia, Hong Kong, Indonesia, Malaysia, New Zealand, South Korea, Taiwan, Thailand and The Philippines for a flat S$15 ($10.50), or 3GB for S$20.

    While roaming, customers will not need to manually search for specific networks and can instead leave their phones to connect to the strongest available signals.

    “With DataTravel, we are happy to free our customers from the common constraints of overseas data usage, that are cost and accessibility,” StarHub head of product and marketing Wang Li-Na said.

    StarHub will also send SMS notifications before a plan expires and depletes, and customers will be able to top up with additional 2GB or 3GB DataTravel plans. Any unused data will be carried forward for another 30 days when a new plan is activated.

    The operator’s move comes shortly after rival Singtel expanded its ReadyRoam mobile data roaming service to cover multi-destination roaming across 26 countries, including 11 Asian markets.

    In comparison to StarHub, Singtel’s base ReadyRoam service provides 1GB of data for 30 days’ roaming in the 11 Asian markets for S20.

  • Singapore’s cellcos to adopt Mobile Connect

    Singapore’s cellcos to adopt Mobile Connect

    Singapore’s mobile operators M1, Singtel and StarHub have agreed to adopt the GSMA’s Mobile Connect authentication standard for universal secure mobile-based authentication.

    The three operators are building a unified platform to enable integration with online service providers using a common API.

    Once implemented, the functionality will allow Singapore consumers to create a universal trusted digital identity for access to compatible telecoms, banking, e-commerce, entertainment and travel services.

    For online transactions that require greater levels of security, consumers will also be provided with a unique personal code.

    GSMA research indicates that 87% of consumers leave a website when asked to register, and many face difficulties remembering a growing list of usernames and passwords, with 40% using a forgot password feature monthly.

    Implementing the single sign-on functionality therefore also benefits online service providers, which the research suggests stand to improve page views by 67% and likelihood to purchase by 48%.

    The first online services that support the operators’ new authentication function are expected to launch in the second half of next year.

    The GSMA’s Mobile Connect is currently available in 22 countries, including China, Indonesia, Malaysia, Bangladesh and Sri Lanka.

  • Five apply for Philippines’ new entrant auction

    Five apply for Philippines’ new entrant auction

    Five different companies have reportedly expressed an interest in bidding to become the Philippines’ third operator during next year’s planned new entrant spectrum auction.

    Companies including Philippines TMT company Now Corporation and ISP Converge ICT Solutions have declared their interest in participating. The three other companies have not been named.

    Now Corp secured a CMTS license in 2006, and plans to find a foreign partner for its bid to become the market’s third mobile operator, the report states.

    Both Now Corp and Converge ICT Solutions offer broadband services to corporate clients, with the latter also offering home and SME broadband services.

    Last month, the NBTC announced plans to hold the planned third entrant auctionin mid-2017.

    Spectrum in the 700-MHz, 2500-MHz, 800-MHz and 3500-MHz bands, surrendered as a condition of the $1.5 billion acquisition of San Miguel Corp’s telecoms assets by incumbents Globe and PLDT, will be put on the block.

    But any new entrant to the market will face an uphill battle disrupting the Globe-PLDT duopoly. The report cites Edgardo Cabarios, deputy commissioner of telecoms regulator NTC, as stating that a thrid entrant should invest at least 30 billion pesos ($604.1 million) over the first two years of operation on a nationwide rollout.

  • Ericsson launches Accelerated Network Build

    Ericsson launches Accelerated Network Build

    Ericsson has launched a new solution the company said will allow operators to cut network build time in half.

    The new Accelerated Network Build process incorporates a series of technical innovations, including a cloud-based toolkit with automation functionality, to streamline the rollout process.

    Pilots with operators in developed and emerging markets indicate that Accelerated Network Build can cut build time by 50%, reduce the number of required site visits by 70% and offer 99% first-time-right delivery, Ericsson said.

    With 5G uptake expected to significantly outpace previous generations, operators will be under pressure to rapidly deploy networks to meet demand. Ericsson’s Mobility Report predicts that there will be over 500 million 5G subscriptions by the end of 2022.

    “”Fast time to revenue and reduced cost is a must have right now – it’s a pain point for operators that needs to be solved with innovation, Technology Business Research executive analyst Michael Sullivan-Trainor said.

    “New technologies are going to make things even more complex and it’s very timely that Ericsson is addressing how to fix the infrastructure deployment model now, both for today and for tomorrow when 5G and the Internet of Things will come.”

  • Optus offers bonus data for viewing ads

    Optus offers bonus data for viewing ads

    Australia’s second largest mobile operator Optus has introduced a new ad-supported offer allowing customers to be allocated extra data or credit by agreeing to have marketing messages displayed on their device’s lock screen.

    The Singtel subsidiary has announced Optus Xtra, which gives prepaid customers the option to earn 1GB of bonus data on eligible monthly plans or $2 of extra credit on daily plans every 28 days.

    Optus has developed the service in partnership with New Zealand based mobile advertising start-up Postr. The company has developed a technical platform for lock screen advertising and has similar operator partnerships in New Zealand and Southeast Asia.

    As well as static ads, the platform can give customers the option of viewing a video version of the ad or visiting an advertiser’s website. Users can nominate interests across eight categories – beauty, employment, fashion, government and politics, health, money, technology and travel.

    Singtel’s digital marketing subsidiary Amobee manages advertising for the service.

    “Optus Xtra is a mobile advertising solution that puts mobile first and allows advertisers to reach audiences who have opted-in to see ads that are highly relevant to their interests and preferences,” Amobee managing director for Australia and New Zealand Liam Walsh said.

    “The Optus Xtra lock screen format lets brand advertisers target highly engaged audiences, where they are guaranteed a full screen creative canvas and 100% viewability.”

  • Thailand to adopt fingerprint registration for SIMs

    Thailand to adopt fingerprint registration for SIMs

    Thailand’s National Broadcasting and Telecommunications Commission (NBTC) has revealed plans to require all mobile operators to introduce an online fingerprint ID system for prepaid and postpaid mobile SIM registrations.

    The regulator has given a tentative deadline of February for operators to support mandatory fingerprint ID registration.

    NBTC officials told the publication that the system is designed to ensure greater security in mobile banking and reduce the risk of fraud as Thailand continues to transition to a cashless society.

    Around 14 million of Thailand’s 103 million mobile subscribers are already using mobile banking services, according to the report.

    According to the report, while the operators will be required to implement a fingerprint registration system to complement their existing mandatory SIM registration systems, mobile customers will not be required to submit their fingerprints. The fingerprints will be stored on an NBTC database server.

    The fingerprint system was developed by the Engineering Faculty of Kasetsart University, which won a tender to supply the system for 15 million baht ($421,000).

    Operators will be able to deduct the costs of implementing the system from their annual universal service obligation fee, which amounts to around 3.5% of operators’ total revenue.

  • India grants demonetization exemption for prepaid credit

    India grants demonetization exemption for prepaid credit

    The Indian government has made a special exception to temporarily allow demonetized 500 rupee notes for the purchase of prepaid top ups in response to a sharp decline in purchases.

    The government enacted legislation earlier this month to declare the use of 500 rupee and 1000 rupee banknotes invalid as part of a crackdown on counterfeiting and black market money.

    New 500 rupee and 2000 rupee banknotes have been issued to exchange the old currency, but the policy led to a cash shortage in the country.

    In response to lobbying from GSM industry body the Cellular Operators’ Association of India (COAI), the government has added prepaid top-ups up to the list of essential services allowed to accept the old banknotes.

    Consumers will be able to pay for top-ups up to a maximum of 500 rupees using the old notes until December 15.

    The mobile industry had been seeking for the exemption to apply to both prepaid and postpaid services, and for the old 1000 and 500 rupee notes, but the government has approved the exemption only for prepaid purchases and 500 rupee notes, the report adds.

  • PLDT, Globe agree to cut interconnection rates

    PLDT, Globe agree to cut interconnection rates

    The Philippines’ two major telecom operators – PLDT and Globe Telecom – have agreed to reduce their voice interconnection rates to bring down the price of domestic mobile and fixed line calls in the country.

    Department of Information and Communications Technology (DICT) Secretary Rodolfo Salalima and National Telecommunications Commissioner (NTC) Gamaliel Cordoba witnessed the signing of the memorandum of agreement.

    The NTC said the decision to lower interconnection rates is in line with efforts to reduce communications costs, maintain and foster fair competition in the telecommunications industry as well as to make mobile voice service more affordable to the public.

    Under the agreement, the two companies committed to taking steps to lower retail rates for voice and to maintain a grade of service (GOS) in interconnection. This means ensuring that there is sufficient telecommunications circuits or routes for efficient transmission of calls.

    “We are confident that a reduction in the cost of interconnection for voice calls will eventually redound to a more robust economy, providing our customers with an affordable and easily accessible way of communication,” Globe chief technology and information officer Gil Genio said.

    The reduction of interconnection rates, however, will not affect international calls.

    The NTC has earlier issued a memorandum circular mandating a 38% reduction in the interconnection rate between the two networks, which should take effect not later than January 1.

    “We are supporting government’s efforts to bring down the cost of telecom services in the country. This agreement will translate in different ways to more affordable voice call rates for our subscribers,” PLDT director and head of regulatory affairs and policy office Ray C. Espinosa said.

    The interconnection rate for voice calls between the telco firms will be reduced to 2.5 pesos ($0.12) per minute across-the-board starting January 1, 2017. At present, mobile to mobile and landline to mobile voice calls cost 4 pesos per minute while mobile to landline voice calls cost 3 pesos per minute.

    PLDT Chief Revenue Officer Eric Alberto added that improving voice services will provide customers more options to connect with their family and friends, at home or on the go.

    The memorandum of understanding will serve as a guide to amending previous interconnection agreements.

    Earlier, the two telecommunication companies called on the government to streamline government policies and regulations to speed up the deployment of broadband infrastructure in the country.

    “We are calling for a national consensus to harmonize policies and regulations in support of building digital data infrastructure. We also hope to deepen understanding of our people, at the community level, how vital telecoms infrastructure are to our lives. When these facilities are damaged or stolen, this harms our welfare as surely as when roads and bridges are washed away,” said PLDT and Smart Communications Senior Vice President for Network Services Mario G. Tamayo in a speech at a summit hosted by the DICT.

    In anticipation of the continued growth of data traffic and digital services in the country, PLDT said it plans to increase the capacity of its data infrastructure by ten times come 2020.

    For 2016 alone, PLDT has allocated 48 billion pesos ($963.5 million) capital expenditure to fortify and expand its fixed and wireless networks, including the utilization of its recently acquired 700-MHz spectrum.

    Meanwhile, Globe Telecom emphasized the need for more cell sites in the country taking into account dramatic rise in mobile data demand. Genio pointed out the company’s quarterly data traffic increased exponentially to 98 petabytes in the third quarter of the year from only 9 petabytes in the first quarter of 2013 amid growing customer propensity for multi-media content.

  • Smart Axiata deploys SMS spam filtering suite

    Smart Axiata deploys SMS spam filtering suite

    Cambodia’s Smart Axiata announced it has deployed an SMS spam filtering and A2P SMS monetization platform from 365squared for its more than 8 million customers.

    The operator is using the 365secure service to continuously monitor and filer SMS traffic from any source on a round-the-clock basis. The service is designed to detect and block fraudulent SMS messages delivered through gray routes.

    Smart will also be able to use the service’s proprietary 365analytics software to conduct detailed traffic analysis and reporting. The implementation was conducted by 365squared last month.

    “Spam messages are disliked by everyone. The partnership with 365squared stands on our desire to strengthen customer relationships based on trust,” Smart Axiata CEO Thomas Hundt said.

    “By filtering intrusive and uninvited messages we provide to our customers peace of mind and therewith step up our customer experience efforts further.”

    Smart Axiata launched LTE services in January 2014, and has now expanded the network to cover 25 key provincial capitals as well as other key cities. The company’s combined 2G, 2.5G, 3G, 3.75G and 4G mobile network covers more than 98% of the Cambodian population.

  • Hong Kong consumers oppose spectrum fee hike

    Hong Kong consumers oppose spectrum fee hike

    PCCW’s HKT is opposing a proposal by the SAR government to raise the spectrum utilization fee for all mobile operators, publishing research indicating that a wide majority of consumers oppose the suggestion.

    Research commissioned by HKT and conducted by Policy 21 suggests that 72.8% of consumers believe a fee increase that the operator said would be likely in the event the government raises spectrum prices would be unacceptable.

    Hong Kong mobile users currently pay a fee of HK$18 per month covering contributions towards mobile license, administration and MTR and tunnels expansion costs, and operators are likely to raise this fee if their spectrum costs increase.

    Of the remaining 17.4% of respondents who consider a fee increase acceptable, 84.7% would only accept an increase of HK$10 or less per month.

    The government’s proposed fee increase would be implemented on the expiry of existing 900-MHz and 1800-MHz licenses, and would affect 40% of the total amount of spectrum currently assigned to mobile operators.

    HKT presented the findings yesterday at an industry forum organized by the Hong Kong General Chamber of Commerce. Consultancy firm Network Strategies also used the event to unveil a study into the optimal price of spectrum in Hong Kong.

    “In comparison with international benchmarks, the reference prices are very high. Use of these reference prices for setting reserve or fixed prices may lead to artificially high SUFs which may have a distortionary effect on the market,” Network Strategies director and founder Dr Suella Hansen said at the forum.

    “With efficient spectrum pricing and sufficient spectrum allocation, incumbent operators may minimize costs to produce retail services efficiently, continue to invest and develop innovative services and products, all of which promote social efficiency. However, consumer welfare will not be promoted if the price of spectrum does not reflect its true market value.”

  • Huawei demos 5G-LTE dual connectivity for 4K VOD

    Huawei demos 5G-LTE dual connectivity for 4K VOD

    Huawei has conducted a live demonstration involving 5G and LTE dual connectivity for a 4K video-on-demand service, achieving single user peak throughput of 21.1Gbps.

    At last week’s Global Mobile Broadband Forum, Huawei conducted a demonstration based on its CloudRAN architecture.

    With the development of new high-bandwidth services such as AR/VR and 4K video streaming and cloud-based services, Huawei said 5G new radio technologies will need to be deployed in central hotspots first to deliver the required capacity.

    LTE networks are meanwhile continuing to evolve with the introduction of new technologies including 3D Massive MIMO.

    Combining 5G and 4G networks has the potential to help operators protect their existing investments while improving network capacity, spectrum efficiency and coverage in urban areas.

    “It is of vital importance to guarantee end users with a ubiquitous high data rate experience in densely populated urban city areas with high buildings and complex roadways,” Huawei CMO of wireless network products Dr Yuefeng Zhou said.

    “Recently, 3GPP standardization has made significant progress in 5G and LTE dual connectivity. We expect to strengthen our cooperation with industry partners on 5G innovations based on these real application scenarios.”

  • Polycom extends use of Skype for Business UI

    Polycom extends use of Skype for Business UI

    Polycom has announced that the Polycom Group Series video endpoints and several of its voice solutions will include the Skype for Business UI.

    Many organizations are wanting to move to one interface for collaboration tools to make it easy for users to join calls from any endpoint or software application. Consistency of scheduling, joining and managing a collaboration session is critical to driving user adoption.

    In response to this demand, Polycom extending the Skype for Business experience beyond the desktop and mobile applications to voice and video solutions used in conference rooms and offices of all sizes.

    Customers can now schedule, dial and join a Skype for Business call from a greater number of endpoints, providing one extended Skype for Business experience.

    “Many organizations across the globe are moving toward consolidating their UC environments into a single interface to drive a consistent user experience and ease of use,” says Irwin Lazar, Vice President and Service Director, Nemertes Research.

    “The desire to enable a consistent method of scheduling collaboration sessions and a single-click to join meetings from any application and any location is a top priority.”

    In addition, Polycom has officially become a Skype Operations Framework partner and will assist customers with all facets of the Skype for Business lifecycle, including planning, deployment, adoption, and operations.

  • Vodafone India introduces cash out for M-Pesa

    Vodafone India introduces cash out for M-Pesa

    Vodafone India has introduced the ability for users of its M-Pesa digital wallet service to withdraw cash at any of over 120,000 Vodafone M-Pesa outlets nationwide.

    The company said its network of M-Pesa outlets is roughly equivalent to the number of bank branches in India. Over half (56%) of the outlets are located in rural India.

    Customers will need to provide proof of identity to withdraw cash at a branch. Withdrawals will be subject to availability and Reserve Bank of India guidelines.

    “Our customers can visit any of these outlets and use the unique cash out feature of Vodafone M-Pesa to withdraw cash from their digital wallet at their convenience,” Vodafone M-Pesa business head Suresh Sethi said.

    Vodafone’s M-Pesa service is available to both Vodafone and non-Vodafone customers, supports recharges using credit or debit cards via mobile or fixed broadband, and can be used to shop online or pay bills, send funds to family or friends and now withdraw cash.

    The operator has attracted over 8.4 million Vodafone M-Pesa customers since the service’s launch in India in 2011.

  • Myanmar plans 1800-MHz auction in March

    Myanmar plans 1800-MHz auction in March

    Myanmar plans to hold an auction for 1800-MHz spectrum in March next year, some three months later than initially expected.

    The Ministry of Transport and Communications will allocate spectrum to allow operators Telenor Myanmar, Ooredoo Myanmar and MPT to expand their 4G networks.

    The report cites the ministry’s deputy director of posts and telecommunications U Myo Swe as stating that spectrum will be made available to all operators equally.

    But it is unclear whether the planned fourth entrant into the market, the consortium between Vietnam’s military-run Viettel and a group of local ICT and other companies, will be included in the process.

    Myanmar’s mobile operators have been constrained in their efforts to roll out 4G services by a shortage of spectrum, and have been eagerly anticipating the release of 1800-MHz spectrum.

    Telenor and MPT had initially applied to take part in an auction of 2600-MHz spectrum,  but later decided to withdraw from the running and wait for the 1800-MHz allocation instead.