Retail News CRM

Tag: Australia

  • Sydney to be home for Lindt’s first “premium chocolate” store

    Sydney to be home for Lindt’s first “premium chocolate” store

    Swiss chocolatier Lindt is ramping up its Australia retail expansion with the opening of its latest chocolate boutique in Sydney. Located in Sydney’s Macquarie shopping mall, the new boutique-style shop is filled with Lindt’s complete luxury chocolate range. However, with five stores already operating in the city, the new location is the first of its kind to offer a more “premium chocolate shopping experience”.

    The premium aspect includes an exclusive range featuring a new Gourmet Selection, which comes in seven flavours of premium roasted nuts and fruit coated in Lindt Chocolate.

    Likewise, the new shop offers a selection of specialty-crafted chocolate slabs with gourmet ingredients and a wide variety of Lindt’s signature pralines.

    Inside, Australian shoppers are encouraged to browse from the gift boxes on offer, which vary across three different sizes, before filling each with an assortment of Lindor balls and other Lindt chocolates, creating a quasi ‘Pick and Mix’ concoction, so each purchase can be custom made.

    There is also a Lindt Chocolate Bar, which offers a range of takeaway hot and cold drinks made with pure Lindt chocolate.

    “It is a great addition to our NSW Lindt Chocolate Shop locations and we know the shoppers at Macquarie Centre will enjoy indulging in the exclusive gourmet ranges on offer,” CEO Lindt Australia Stephen Loane told local media.

    The boutique store is surrounded by close to 400 international and national retailers to be shopped at Sydney’s Macquarie Centre, located in Sydney’s northern suburb of North Ryde.

    Lindt’s expansion comes at a time when rival chocolate retailer and café Max Brenner and its Australian arm has filed for bankruptcy.

    Max Brenner Australia, which was started in 1999 and is owned by Tom and Lilly Haikin, appointed voluntary administrators in early October citing rising costs and sluggish retail trade.

    On October 8, administrators McGrathNicol closed 20 of Max Brenner’s 37 stores.

    Lees ook:

    Lees ook:

  • Macy’s partnering with Facebook to bring e-commerce brands to stores

    Macy’s partnering with Facebook to bring e-commerce brands to stores

    US department store retailer Macy’s has teamed up with Facebook to bring 150 e-commerce brands and digital native brands on Facebook and Instagram into its retail stores ahead of the holidays.

    Macy’s has launched The Market @ Macy’s, a pop-up marketplace concept that curates more than a hundred brands on a two-week rotation at nine Macy’s stores for the holiday season. The company will add more locations towards the end of the month. The brands range from apparel, accessories and beauty to home decor, technology and more.

    The Market @ Macy’s is just one of several experiential concepts the retailer has rolled out to drive in-store traffic. The company recently announced plans to use virtual reality to boost furniture sales. It will pilot the experience in two of its stores by the end of November.

    According to GlobalData, the department store chain is showing signs of recovery. Macy’s recently reported good sales numbers in the quarter and a growing number of people say they plan to visit the stores, suggesting the retailer is succeeding in creating stronger appeal.

    Macy’s yesterday posted healthy sales growth for the quarter ending November 3 with same-store sales seeing a 3.1 per cent increase. Including licensed departments, the figure increased 3.3 per cent.

    Total sales rose 2.3 per cent to US$5.4 billion. Net income more than doubled to US$62 million from US$30 million a year earlier, boosted by asset sales, higher credit income and lower taxes.

    Company CEO Jeff Gennette said the recently improved results showed that turnaround plans are working.

    The department store chain has been investing in a group of stores it calls ‘magnets’, adding new lighting, fixtures, a better assortment of merchandising and technological innovations to its locations, while experimenting on shrinking other less promising stores.

    Lees ook:

  • Australia retail sales miss in September

    Australia retail sales miss in September

    Australian retail sales rose slightly in September 2018, missing industry expectations that the nation’s retail revenues would register a bigger increase for the first month of spring. Domestic retail turnover saw a 0.2 % gain in September, according to the latest Australian Bureau of Statistics (ABS) Retail Trade figures.

    While the growth remains positive, analysts were predicting a stronger result and forecast retail sales to climb 0.3%, on August’s 0.3% gain in the prior month.

    Year-on-year, September witnessed a rise of 3.67%.

    “Although September’s month-on-month figure isn’t as positive as we would have liked, we need to understand the year-on-year retail growth figure represents a better overview of the current state of Australian retail,” Russell Zimmerman, Executive Director of the Australian Retail Association said.

    “The ARA know personal tax cuts play a big role in discretionary spend, and believe a second round of personal tax cuts before the next election would certainly boost consumer confidence, and see an increase in retail sales in the new year.”

    For the month, café, restaurant and takeaway spending registered the highest growth in September, up 0.5%. This was followed by food retailing, up 0.4%, said the ABS.

    But the month of September was weighed down by lower sales across the clothing, footwear and personal accessories category, with three industries falling 1.2%. Household goods and department stores remained relatively flat from previous months.

    By state, sales were strongest in the state of Victoria and Tasmania, leading by 0.7%. New South wales fell 0.4%, while Western Australia and The Australian Capital Territory were relatively unchanged in September 2018.

    Online retail sales made up 5.6 % of total retail turnover in original terms in September 2018, an unchanged result from August, said the ABS.

    The ABS also released quarterly data that showed seasonally-adjusted retail sales rose 0.2%, a massive drop from the 1 per cent increase in the second quarter.

    Lees ook:

    Lees ook:

  • New era for single malt whisky with Ailsa Bay’s launch in Australia

    New era for single malt whisky with Ailsa Bay’s launch in Australia

    Independent family-owned distiller, William Grant & Sons has announced the launch of Ailsa Bay in Australia. The single malt is the first whisky in the world to index ‘sweetness’. Following its successful launch in the United Kingdom and Nordics in 2016, Ailsa Bay will now be landing in Australia to serve and content all the Australian whisky enthusiasts.

    Ailsa Bay is created based on an industry-first “sweetness” index which enables the scientific measurement of sweetness.

    This complements a precise calculation of ‘peatiness’ to create a balance between smokiness and sweetness – all driven by advanced technology.

    This method was developed by Malt Master Brian Kinsman at William Grant & Sons.

    Alongside its liquid, Ailsa Bay’s packaging features dynamic artwork which takes its inspiration from the creativity of science, reflecting the boundary-pushing technology at its Girvan distillery.

    Ailsa Bay is available in Australia through Vintage Cellars, select First Choice stores only and Liquorland select stores in December.

    Lees ook:

  • Amorepacific Group to expand in Australia

    Amorepacific Group to expand in Australia

    Amorepacific Group, the L’Oreal of Korea, is ramping up its presence in the Australian and New Zealand markets, as demand for Korean beauty products remains unabated. Over the last several months, the company has set up a head office in Melbourne under the direction of country manager Caroline Dunlop, launched its global luxury brands Amorepacific and Laneige at Mecca Cosmetica and Sephora, respectively, and opened two bricks-and-mortar stores under the banner of its popular natural beauty brand Innisfree in Melbourne. A third Innisfree store is due to open before the end of the year.

    Amorepacific Group said it will continue to further ramp up its expansion into the Oceania region after having closely studying the Australia and New Zealand beauty markets and their customers for several years. The company noted that Australia ranks among the the top five countries in the world for average cosmetics spending per person.

    “Australian and New Zealand customers are beauty conscious; taking great interest in global beauty trends and cosmetic ingredients. They also put a significant amount of time and effort into taking care of and protecting their skin against environmental factors in the region. In addition, their preference for natural makeup and healthy skin has led to a growing interest in K-beauty,” the group said in a statement.

    Amorepacific is far from the only beauty retailer moving to capitalise on the booming beauty sector, but it may be better equipped than most to do so. The company is Korea’s oldest and largest beauty business, recording around US$6 billion ($8.5 billion) in annual sales, and has a physical presence in Asia, North America, Europe and Oceania.

    “I am so pleased to introduce Amorepacific Group’s global brands … to Australia and New Zealand this year,” Dunlop said.

    “These much-loved brands have enthralled customers around the world, and K-beauty has grown into a beauty category in its own right. As a K-beauty leader, Amorepacific Group is driving innovative beauty trends globally. Through Amorepacific Group, customers will be able to experience and benefit from the long-established expertise and true essence of Asian Beauty.”

    Lees ook:

    Lees ook:

  • Tigerair receives most complaints for sixth year in a row

    Tigerair receives most complaints for sixth year in a row

    For the sixth year, Tigerair has scored the dubious title of being the most complained about airline in Australia. The recent data by the Airline Customer Advocate, from January to December 2017, which has gone largely unreported, revealed the low-cost carrier had the highest rate of complaints in relation to flight cancellations or delays — with an average of two complaints for every 100,000 passengers.

    Overall, the most common complaints among Australian domestic carriers related to flight cancellations (28 per cent), refund requests (26 per cent), baggage services (11 per cent), loyalty and frequent flyer programs (10 per cent) and fees or charges (7 per cent).

    The annual report revealed a total of 1253 complaints out of more than 77 million passengers were received in 2017, which was up 17.15 per cent on the previous year. 

    Tigerair also received the highest complaints in relation to refund requests — with an average of 1.54 complaints for every 100,000 passengers.

    A Tigerair spokeswoman said the airline was committed to delivering a safe and reliable service to its customers.

    “In aviation there are times when things go wrong for reasons outside of our control and we recognise that the way we handle such disruptions is an important part of the customer experience,” the spokeswoman said.

    Virgin Australia was next with 0.42 complaints relating to refund requests, followed by Jetstar with 0.36, Qantas with 0.31 and Regional Express with 0.24.

    Virgin Australia fared the worst when it came to complaints about baggage services, receiving an average of 0.24 for every 100,000 customers, It was followed by Jetstar and Tigerair with 0.17, Qantas with 0.14 and Regional Express with 0.08.

    Of the three airlines that offer frequent flyer or loyalty programs, such as Qantas, Virgin Australia and Jetstar, the most complaints were lodged against Qantas. Airline Intelligence Research managing director and former Qantas chief economist Dr Tony Webber said he wasn’t surprised that cancellations and delays were the biggest gripes among passengers. 

    “Tigerair are on really strict turnaround times given that they’re a smaller and low-cost carrier,” Dr Webber told.

    “This means that they’re just as strict on refunds because the ability for passengers to buy a cheap fare means that they don’t get a refund.”

    Dr Peter Bruce, airline operations expert at Swinburne University, said some airlines outsource their baggage handling to third-party services. 

    “Areas of improvement could definitely include better engagement with these services to create more efficiency,” Dr Bruce told.

    Monash University’s Professor Greg Bamber, who has researched airline performance in Australia and overseas for more than 15 years, said complaints needed to be handled better by low-cost carriers. 

    “Passengers aren’t being dealt with appropriately as they’re usually put through to a call centre which is usually in another country,” Professor Bamber told.

    Passengers are usually left to wait on hold, in some cases more than an hour, he said.

    “Low-cost carriers need to step up and handle complaints more appropriately, especially when it comes to cancellations which can be extremely frustrating.”

    A Virgin Australia spokeswoman said the airline continually reviewed its complaint-handling practices to facilitate a responsive and positive experience for its customers and to ensure it was complying with its legal obligations.

    A Jetstar spokesman said the airline still had areas to work on, but was pleased to see a reduction in the number of complaints in a number of key areas including delays and cancellations, refund requests and fees or charges.

    Lees ook:

    Lees ook:

    Lees ook:

    Lees ook:

    Lees ook:

    Lees ook:

  • How a local logistics-retailer partnership boosted sales volumes from the Asian markets

    How a local logistics-retailer partnership boosted sales volumes from the Asian markets

    The lucrative Asian e-commerce market is growing fast, with sales in the Asia-Pacific region having increased by 31 per cent in 2017 to $1.349 trillion – 83 per cent of which came from China. A leading e-commerce logistics provider is helping one of Australia’s largest online retailers expand its presence into these markets.

    Quantium Solutions is one of Australia’s major end-to-end logistics providers – delivery, mailing, warehousing and fulfilment. Owned by Singapore Post, Quantium Solutions operates in 19 markets and is a key logistics market leader in the Asia-Pacific. It enables major e-commerce companies – including some of Australia’s largest fashion and beauty brands – to move their products around the world.

    Quantium Solutions’ warehousing volume is steadily increasing, growing 21 per cent last year, on the back of stronger demand from local companies looking to take advantage of the e-commerce growth in Asia. Its services that connect the Asia-Pacific e-commerce markets grew to 35 per cent of its revenue in 2017.

    One such local e-commerce company is MySale Group, which owns 24 websites across 8 countries including OzSale, TopBuy, DealsDirect and oo.com.au. Through its international services, Quantium Solutions has helped MySale Group grow its revenue in Asia, by providing a seamless shipping solution into the Philippines market, and helping it expand further into Singapore, Malaysia, Thailand and Hong Kong.

    As the exclusive logistics partner of Mysale Group in Asia, Quantium Solutions helps distribute, process and return all of MySale Group’s merchandise from around the world to and from customers in Asia.

    Quantium Solutions is also the e-commerce logistics provider of choice for Clarins Australia, a leading international premium skincare brand. Quantium Solutions is the heart of Clarins’ e-commerce solution in Australia, offering state-of-the-art warehousing, order packing and domestic distribution. Over the last two years, Quantium Solutions has demonstrated its agility and ability to scale by supporting Clarins Australia’s rapid e-commerce growth.

    Per Gustafsson, Australia and New Zealand General Manager at Quantium Solutions, says: “Quantium Solutions is ideally positioned as the gateway to Asia for Australian e-commerce businesses wanting to reach the world’s largest e-commerce market. With fulfilment centres around the world, including in competitive and lucrative markets like Singapore and Malaysia, Quantium Solutions helps Australian e-commerce businesses expand in Asia. With our well-established delivery eco-system and full suite of customised fulfilment and delivery solutions, we are the leading end-to-end delivery provider in the Asia-Pacific region.”

     

     

    Lees ook:

    Lees ook:

  • DHL Express Australia extends partnership with Surf Life Saving Australia

    DHL Express Australia extends partnership with Surf Life Saving Australia

    DHL Express remains committed to deliver safer beaches, by extending its partnership with Surf Life Saving Australia for another three years, till 2021. This year marks 15 years of continued support from DHL Express for Surf Life Saving Australia (SLSA). Since 2003, DHL Express has featured prominently on the uniforms of more than 42,000 surf lifesavers each patrolling season, alongside the iconic red and yellow flags that guide beach-goers to safe swimming zones.

    Gary Edstein, CEO and Senior Vice President at DHL Express Oceania said, “At DHL Express we are incredibly passionate about connecting people and improving lives – and we are proud to support Surf Life Saving Australia in doing exactly that for many years to come.”

    Graham Ford AM, President, Surf Life Saving Australia said, “On behalf of Surf Life Saving Australia I would like to thank DHL Express for their ongoing commitment and enthusiasm to the movement. As an organisation, we aim to form partnerships that echo our own values and vision for the future and indeed DHL Express do this, bringing to life the shared values of speed, passion and a can do attitude.”

    Since the establishment of the partnership there have been 2.2 million Surf Life Saving members, performing more than 14.4 million preventive actions and 180,000 rescues. In addition to surf lifesaving services, SLSA works to educate children and the greater community on coastal safety awareness.

    “From the beginning, our partnership has been built on a strong foundation of shared core values that make our missions a success. Surf lifesavers around Australia display the four key attributes our own DHL employees uphold – passion, speed, pride in getting things right first time and a can-do spirit. This, combined with Surf Life Saving’s advocacy for cultural diversity, collaboration and empowerment make a winning formula for success,” Edstein concluded.

    Lees ook:

    Lees ook:

  • Australia launches fourth Mobile Black Spot round

    Australia launches fourth Mobile Black Spot round

    The Australian government has opened applications for the fourth round of the national Mobile Black Spot program, designed to improve mobile coverage in regional and remote Australia. Mobile network and infrastructure providers have been given until December 10 to submit their applications for taking part in the program to install mobile base stations at designated locations. Construction is expected to commence early next year. The government has allocated A$25 million ($17.8 million) in funding for the latest round of the program, which is designed to subsidize the deployment of base stations in unprofitable areas.

    The program has a focus on public interest premises, including economic centers, emergency services, health and educational facilities, local government facilities, as well as community and non-profit organizations.

    Co-funding is provided by state and local governments, the market’s mobile operators Optus, Telstra and Vodafone, businesses and local communities.

    Locations for the deployment were nominated by local and state governments and federal politicians, but local communities can still seek funding for locations not on the database.

    Under the first three rounds of the A$220 million federal government program, 867 new base stations are being delivered at a total cost of A$680 million.

    Lees ook:

  • Bus Boost For AirAsia X’s New Avalon Service

    Bus Boost For AirAsia X’s New Avalon Service

    A deal between AirAsia and Skybus will deliver about 4500 additional buses a year to Avalon Airport and almost double the number of services from the centre of Melbourne.

    Avalon, near the regional city of Geelong, is about 55kms south-west of the Melbourne CBD and will be home to AirAsia X flights to and from Kuala Lumpur from December 5.

    It is the airport’s first international service and comes after a concerted campaign to convince the long-haul, low-cost carrier to move its operations from Melbourne’s main airport at Tullamarine.

    Airport officials are hoping it will prove a catalyst for additional overseas operators to consider as an alternative to Melbourne airport.

    The Malaysian carrier will operate more than 500,000 seats on twice-daily flights to and from its Kuala Lumpur home base, connecting to more than 130 destinations served by the overall AirAsia Group.

    Avalon, which was leased by the Linfox Group in 1997, had been talking to AirAsia for a decade as part of attempts to attract international flights that had also included HNA Group and the Philippines government.

    The announcement of the 10-year agreement in February 2018 was attended by a slew of dignitaries and was described by AirAsia Group boss Tony Fernandes as an exciting milestone.

    The trip to Avalon takes about 45 minutes, depending on the traffic, compared to 25-30 minutes to Melbourne Tullamarine, depending on traffic.

    The new Skybus services will meet all AirAsia flights arriving and departing Avalon’s new international terminal and will offer discounted travel in the first two months of the airline’s move from Tullamarine. That will see one-way fares of $A19.50 and return fares of $37.

    The fares take passengers to Melbourne’s Southern Cross Station where they can also avail themselves of the free “Skybus Link” to 12 city stops servicing about 100 hotels.

    Passengers booked between December 5 and December 12 will also get complimentary SkyBus transfers between the two airports.

    “Customers who travel on the new Avalon services can take advantage of free Wi-Fi, luggage racks, reliable running times, as well as online, mobile and kiosk ticketing options,” SkyBus director Michael Sewards said.

    AirAsia is also offering conditional sale fares as low as $A199 one-way to promote its new service.

    Lees ook:

    Lees ook:

  • Optus Business expands managed solutions portfolio

    Optus Business expands managed solutions portfolio

    Australia’s Optus, through subsidiary Optus Business, has expanded its line-up of fully managed ICT solutions for enterprises.

    The operator has added contact center, security and storage solutions to its Optus GO portfolio of managed services.

    Optus GO Contact Centre provides cloud based contact center capabilities including management of inbound and outbound calls, chat and email. Optus GO Security includes email and web protection based on cloud security architecture, and Optus GO Storage provides as-a-service flash storage for data centers.

    The Optus GO managed ICT solutions suite, which launched in February, already included connectivity, collaboration and cloud services for businesses of all sizes.

    “The Optus GO solutions were created in response to our customers who are looking for the benefits of ICT solutions without the cost or burden of ownership and management,” Optus Business managing director John Paitaridis said.

    “We designed Optus GO to save our customers time and money by simplifying technology, delivering connectivity and ICT as an end to end solution in a secure and managed environment.”

    He said Optus GO aims to provide enterprise customers with the core computing foundations to support the business opportunities that will be afforded by emerging technologies including IoT, advanced analytics, AI and 5G.

    Optus is a wholly-owned subsidiary of Singapore’s Singtel Group.

    Lees ook:

  • Luxasia revealed expansion plan to Australia and NewZealand

    Luxasia revealed expansion plan to Australia and NewZealand

    Luxasia, the leading omnichannel partner for beauty and luxury lifestyle brand distribution, retail, and e-commerce in Asia Pacific, has announced its expansion plans into Australia and New Zealand (ANZ) through the acquisition of a majority stake in fragrance and beauty distributor, Pacific SMM. This brings the expanding company’s regional presence to 14 countries, in line with their strategic plan to delight consumers with an omnichannel beauty experience and transform the beauty landscape in Asia Pacific.

    “We are excited by the immense potential of our partnership, given that Australia and New Zealand are mature beauty markets,” said Dr. Wolfgang Baier, Group CEO, Luxasia. “By combining Pacific SMM’s extensive market knowledge in ANZ with Luxasia’s end-to-end brand distribution and channel management competencies, Luxasia is well-poised to bring its repertoire of beauty brands to the ANZ market speedily and successfully.”

    Luxasia’s acquisition of the majority stake in Pacific SMM will be completed in October 2018, and would be renamed to Luxasia Oceania Pty Ltd. The newly established company aims to build upon Pacific SMM’s current setup with experienced team members, innovative retail concepts, e-commerce best practices, as well as an efficient back-office and supply chain management. Adding to the currently fragrance-heavy offering of Pacific SMM, Luxasia aims to bring ANZ consumers more skincare and cosmetics brands.

    “We have great admiration for the Luxasia team’s consumer-centric approach in brand distribution, having worked closely with them for several years across numerous brands,” said Mr. Nicholas Gorick, Managing Director, Pacific SMM. “Leveraging our collective strengths, we are confident that Luxasia Oceania will be a dominant force in ANZ’s beauty industry.”

    Lees ook:

    Lees ook:

  • Telstra wins $12.3m outdoor advertising contract

    Telstra wins $12.3m outdoor advertising contract

    Australian operator Telstra has secured an A$17 million ($12.3 million) contract with fleet operator P2P Transport to provide connectivity for a mobile digital advertising solution.

    Telstra will provide access to its mobile and IoT network and its digital media capabilities to support the project to provide advertising on 900 P2P vehicles as they travel throughout the nation, starting with an initial 300 taxis.

    P2P Transport leases vehicles including taxis and limousines to individual taxi drivers, ride-sharing drivers and limousine operators.

    The advertising solution will allow advertisers to deliver specific messaging for particular times and locations, such as by pushing out messages advertising food options during lunchtime.

    It uses Australian-developed GPS-enabled screens purpose built for the taxi industry, that use integrated power to prevent the need to drain the vehicle’s battery.

    “It’s getting more difficult for organizations to cut through the noise in the market today and P2P Transport’s solution is a fantastic example of forward-thinking that capitalizes on technology to create a smarter, more targeted way of reaching potential customers,” Telstra Enterprise chief customer officer John Ieraci said.

    “We’re really excited to work with P2P Transport to support this next generation mobile advertising solution using our comprehensive IoT offering and business-grade mobile network.”

    Lees ook:

    Lees ook:

  • StarHub to cut jobs in efficiency drive

    StarHub to cut jobs in efficiency drive

    Singapore’s StarHub has announced plans to cut around 300 jobs and pursue other cost-cutting measures as part of a plan to respond to intense competition and shrinking core telecoms revenues.

    The strategic transformation plan will also see the operator invest in growing new digital businesses such as its recently created cyber-security company Ensign InfoSecurity, in the development of ICT solutions for enterprise customers, and in digitalization initiatives aimed at improving the customer experience.

    StarHub’s planned headcount reductions will concentrate on non-customer facing functions, the operator revealed. The company also plans to make additional roles redundant through natural attrition and tighter management of contractor roles.

    Affected employees will be notified by no later than the end of the month. StarHub will take a $25 million one-off charge to fund restructuring costs including the provision of support for laid off employees.

    Through the headcount reductions and planned improved operational efficiencies, StarHub aims to generate S$210 million ($152.1 million) in savings over the three years from 2019.

    The operator is targeting savings in areas including procurement activities, leasing costs, maintenance and sales and distribution expenses, but plans to funnel a portion of these savings into the investments in new growth areas.

    “The intense competitive ferocity right across the market, new entrants, lower voice revenues, thinning margins for fixed broadband services, high content costs for Pay TV operations and high market penetration for mobile and fixed services, has necessitated efficiency optimization initiatives as part of the strategic transformation plan,” StarHub CEO Peter Kaliaropoulos said.

    “Technological innovation and competition are redefining how we deliver services to our customers and we at StarHub need to transform our operating model, otherwise we will face greater risks in the future. Our revised operating structure will be best placed to meet our strategic intent, enhance customer experience, increase accountability and effectiveness and improve competitiveness and agility.”

    Lees ook:

    Lees ook:

  • DHL E-commerce Makes it Easier to Ship from China to Australia

    DHL E-commerce Makes it Easier to Ship from China to Australia

    DHL eCommerce has partnered with AuMake, an ASX listed retailer connecting Australian suppliers directly with Chinese consumers, to enable quality deliveries direct from Australia to China, starting today. AuMake’s growing database of over 80,000 members will now be able to ship direct to China with DHL eCommerce Parcel International Direct shipping solution, a high quality and affordable tracked solution with fast transit times of 5-7 days.

    “We’re proud to partner with AuMake to offer Parcel International Direct China to their customers and provide reliable and high quality direct shipping solutions. We understand that trust is highly important for Chinese shoppers particularly in the delivery process. Our shipping solution offers great transit times, high quality handling and tracking visibility to connect Australian brands to Chinese consumers,” said Denise McGrouther, Managing Director, DHL eCommerce Australia.

    Australian products are highly sought after by Chinese online shoppers, contributing to 20% of cross-border purchases into China in 2017, up 9% from 2016[1]. In addition, there are an estimated 400,000 ‘daigous’ operating in Australia who act as an overseas personal shopper to buy and ship products from Australia to China.

    Through its growing footprint of showroom-style stores, AuMake and Kiwi Buy across Sydney, Australia, customers can easily make purchases and arrange a pick up by DHL eCommerce for international deliveries from AuMake’s retail stores with the launch of the new service.

    “The demand for Australian products from China is insatiable and through AuMake’s retail stores and the collaboration with DHL eCommerce, we are making it easier to ship from Australia to China. AuMake’s customers can shop and ship with the additional choice of using a well known and trusted logistics provide like DHL eCommerce, providing peace of mind that their purchases will be safely and quickly delivered,” said Joshua Zhou, Managing Director, AuMake International Limited.

    Lees ook:

    Lees ook: