Retail News CRM

Tag: Fashion

  • Chanel Korea fined for excessive collection of personal information

    Chanel Korea fined for excessive collection of personal information

    Chanel Korea has been fined for requesting names and contact numbers from waiting customers and their companions.

    The Personal Information Protection Commission announced on Thursday that it had decided to impose a fine of $2.761 on Chanel Korea for violating the Personal Information Protection Act during its 19th plenary meeting.

    Chanel Korea faced criticism for excessive collection of personal information when its boutique in a Seoul department store asked waiting customers and their companions for their names, contact numbers, birthdates, and addresses.

    Chanel Korea argued that it collected these details to prevent proxy purchasing since customers were only allowed to purchase a limited number of items. However, the company received widespread criticism, with people stating that it treated customers as potential criminals.

    The commission concluded that Chanel Korea’s actions violated the Personal Information Protection Act, and the measures taken went beyond the scope of their original purpose of managing waiting customers.

    Additionally, the commission noted that denying services to customers who refused to comply with personal information collection was also considered a violation of related laws.

    An official from the commission stated, “Businesses should collect the minimum personal information needed for their services. This case serves as a reminder that businesses must not refuse services to customers on the grounds that they refused to agree to the collection of personal information.”

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  • Chloe opens new boutique at Changi Airport

    Chloe opens new boutique at Changi Airport

    Chloe has partnered with Heinemann Asia Pacific to launch a new boutique in Changi Airport’s Terminal 2 transit area.

    The launch, which marks Chloe’s first entry into Changi Airport and Heinemann’s return to Changi after an eight-year absence, includes a wide selection of products ranging from leather goods to shoes and accessories, as well as the Fall – Winter 23 collection.

    According to the brand, the space is devoted to both Maison’s founder, Gaby Aghion, whose home of Egypt is mirrored in the warm desert palette, and to former creative director Gabriela Hearst – through earthy textured tones that remember her early years in Uruguay, South America.

    “We are delighted to be back at Changi Airport, as the retail partner of a brand as desired and as committed to their values as Chloé,” said Heinemann Asia Pacific CEO Marvin von Plato.

    Chloe collaborated with pre-loved clothes marketplace Vestiaire Collective and digital ID provider EON earlier this year to develop the Chloe Vertical, an innovative circular economy project with sustainability at its core.

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  • Prada sales surge in nine months

    Prada sales surge in nine months

    Prada Group enjoyed higher net revenue in the first nine months of FY23, with Miu Miu delivering outstanding results, attributed to growing brand awareness and increasingly strong client relationships worldwide.

    The luxury retailer saw net revenue rise 17 percent year over year to US$3.53 billion in the nine months ended September 30.

    Retail sales of Prada brand jumped 13 percent, while Miu Miu surged 49 percent.

    “In the third quarter, Prada remained on a sound growth trajectory, driven by solid full-price like-for-like sales. Miu Miu continued to deliver a strong performance across all geographies and categories,” said Andrea Guerra, CEO at Prada Group.

    “In an uncertain geopolitical and economic backdrop that requires us to stay vigilant, we continue to see positive momentum in the business and strong excitement around our brands, positioning us well for Q4 and vis-à-vis our ambition to deliver solid, sustainable, and above-market growth in FY23.”

    The group’s retail sales soared 17 percent to $3.15 billion while wholesale sales inched 6 percent higher to $307.6 million. Royalties swelled 67 percent to US$77.2 million.

    Japan posted the highest retail sales growth across all geographies at 47 percent. Retail sales in Asia Pacific, Europe, and the Middle East grew 21 percent, 17 percent, and 12 percent, respectively.

    The company experienced a slight decline of 1 percent in retail sales in the Americas.

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  • Prada works with Amazon to nab Chinese counterfeiter

    Prada works with Amazon to nab Chinese counterfeiter

    Prada Group and other luxury retailers collaborated with Amazon’s Counterfeit Crimes Unit (CCU) to provide information to Chinese authorities, resulting in a case against a counterfeit items seller who pleaded guilty.

    “We are firmly committed to eradicating the sale of counterfeit goods to protect our brands and to ensure that our products meet the level of quality, craftsmanship and care that people expect from us,” said Francesca Secondari, general counsel and chief legal officer at Prada Group said.

    Amazon’s CCU detected the attempted counterfeiting back in 2021, followed by an investigation. Amazon provided the evidence to the relevant regional Chinese enforcement agency to lodge a criminal case against the accused.

    The defendant has been sentenced to three years in prison and obliged to pay a $25,000 fine.

    All the counterfeit products found in the defendant’s inventory will be destroyed and revenue from selling such items will be forfeited.

    “The guilty plea is a significant win for Amazon’s CCU, but more importantly it’s a win for all of those who share our commitment to tackling the industry-wide issue of counterfeiting,” said Kebharu Smith, director at Amazon’s CCU.

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  • Skechers granted an injunction against Dockers for alleged patent infringement

    Skechers granted an injunction against Dockers for alleged patent infringement

    In August, Skechers sued nonslip shoemaker Laforst Shoes over the alleged infringement of the slip-in-heel design. These shoe styles were the subject of high-profile Super Bowl ads earlier this year featuring Martha Stewart and Snoop Dogg, and Skechers says it’s sold millions of pairs of the hands-free shoe.

    On October 5, the Düsseldorf Regional Court in Germany found that Dockers had infringed on one of Skechers’ heel pillow designs, per the Skechers release.

    In a news release on the ruling, Skechers President Michael Greenberg said the company would “continue to aggressively police and enforce” its proprietary rights for the sneaker design.

    “While the ruling can be appealed, we are very pleased that the German court in the first instance acknowledged Skechers’ rights and immediately stopped the sale of the offending shoe style throughout the European Union,” Greenberg said. “Skechers invests tremendous resources into product development to introduce fresh, unique, and exciting footwear to its customers year in and year out.

    While Skechers always prefers to compete in the marketplace rather than the courtroom, the Company has no choice but to seek legal recourse when competitors infringe on our intellectual property rights.”

    Skechers’ legal complaint against Laforst is ongoing, though court documents show the parties have engaged in settlement discussions. As of Sept. 26, a judge in the United States District Court Central District of California gave Skechers 30 days to finalize its settlement with Laforst.

    In April, Skechers settled a patent dispute with French luxury brand Hermès over its Massage Fit sole.

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  • Uniqlo to open Rome flagship store at the Galleria Alberto Sordi

    Uniqlo to open Rome flagship store at the Galleria Alberto Sordi

    Uniqlo will open its first store in Rome’s Galleria Alberto Sordi on Via del Corso, a key boulevard in the city’s historical heart, in the spring of next year.

    The new store will feature clothing labels for women, men, and children and have a total sales floor area of more than 1300sqm divided across three floors. Following the opening of its first location in Milan’s Piazza Cordusio in September 2019, this will be Uniqlo’s second store in the country.

    “It is an honour for us to open in the capital of Italy, a city with such a strong cultural heritage, and increase our presence in the Italian market with a store in the Galleria Alberto Sordi, an important retail location that first opened 100 years ago,” said Mark Barnatovic, Uniqlo Italy COO.

    “We look forward to offering our Uniqlo LifeWear, apparel that is created from our Japanese values of quality, simplicity, and longevity and helps improve people’s daily lives, to Uniqlo fans and customers in Italy as well as visitors from abroad.”

    Uniqlo has also increased its presence in India, opening its first store in Mumbai in July, bringing the brand’s total store count in the nation to 11.

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  • Maison Kitsune opens first store in Vietnam

    Maison Kitsune opens first store in Vietnam

    Luxury fashion house Maison Kitsune has opened its first physical presence in Vietnam in conjunction with local distributor Tam Son International.

    The store, located on Trang Tien, one of Hanoi’s busiest streets, combines French and Japanese influences, as well as Vietnamese fine arts and local cultural identity.

    The store features a stone-paved facade and a warm colour tone running throughout, with four interconnected sections divided by wooden walls inspired by wicker art, furniture, and ceiling lighting, trying to commemorate Vietnamese heritage and workmanship.

    According to the firm, Maison Kitsune’s store setting captures the essence of the “Paris – Tokyo meets” lifestyle. Kitsune’s signature is light oak, herringbone floors, and marble counters, which highlight the brand’s minimalist design philosophy.

    Created in 2002 by Gildas Loaëc and Masaya Kuroki, Maison Kitsune offers a variety of brands, including Art de Vivre, integrating a fashion brand (Maison Kitsune), music label (Kitsune Musique), and coffee shops (Cafe Kitsune).

    The company operates in several countries and territories, including Thailand, Hong Kong, Japan, and the United States. In 2021, the brand made its debut in Beijing, China.

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  • Bondi Sands expands presence on US shores with Walmart launch

    Bondi Sands expands presence on US shores with Walmart launch

    Australian tanning brand Bondi Sands is expanding its presence in the US market with a nationwide launch in Walmart. This partnership represents the eighth major US retailer to list the brand’s product range within the past six years.

    Walmart will make eight of Bondi Sand’s bestsellers available – in-store and online – including the Self Tanning Foam, Self Tanning Foam 1-Hour Express, Everyday Gradual Tanning Milk, and Self Tan Eraser.

    Through this expansion, the company said it aims to make salon-quality, affordable, vegan, and cruelty-free tanning products accessible to a broader audience.

    “We are thrilled to cultivate a new relationship with Walmart and introduce our self-tanning range to a new category of shoppers,” said Blair James, co-founder of Bondi Sands.

    “Propelling our global presence with Walmart is an unmatched growth opportunity for us, and we’re excited to offer the beauty consumer what they’re looking for – salon quality tanning products at an affordable price.”

    Established in 2012, Bondi Sands offers a range of self-tanning and suncare products.

  • L’Oreal names Adrien Koskas GM for consumer products

    L’Oreal names Adrien Koskas GM for consumer products

    Cosmetics giant L’Oreal has named Adrien Koskas as GM for the consumer products division (CPD) of its South Asia-Pacific, Middle East and North Africa regions (SAPMENA).

    Koskas will report directly to Vismay Sharma, president of SAPMENA, based in Singapore, in his new role.

    L’Oreal’s CPD houses four of the company’s major brands: L’Oreal Paris, Maybelline New York, Garnier, and NYX Professional Make-Up.

    Described as a “pioneering brand builder,” Koskas brings extensive experience in global leadership and marketing to his new role, with an 18-year career at L’Oreal.

    He previously served as the global brand president of Garnier since 2019, where he achieved record growth and launched Green Beauty, the flagship brand for the group’s sustainability commitment.

    Koskas has also held various leadership positions in France, Brazil, and the UK, including serving as GM, CPD for L’Oreal UK & Ireland.

    “With 3 billion people, SAPMENA is a highly strategic region full of opportunities and new ways to engage with young, digital and beauty-savvy consumers who represent many cultures and beauty aspirations,” said Koskas on his new appointment.

    “It is also the perfect environment to embrace cutting-edge innovations in many fields to deliver our high growth ambition.”

    Koskas succeeds Manashi Guha, who takes on a new role as MD, CPD for L’Oreal UK & Ireland.

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  • H&M Indonesia Boosts Productivity, Compliance, Employee Engagement, and Sustainability with YOOBIC

    H&M Indonesia Boosts Productivity, Compliance, Employee Engagement, and Sustainability with YOOBIC

    H&M Indonesia today revealed outstanding results from its partnership with YOOBIC, the leading employee experience platform for frontline teams in the retail and hospitality spaces. Adopted across the global retailer’s more than 60 stores and 290 frontline staff in Indonesia, YOOBIC’s all-in-one solution has significantly elevated employee engagement, communication, and productivity, as well as enhancing efficiency, compliance, and sustainability.

    Recognizing the considerable progress made since rolling out YOOBIC in 2022, H&M Indonesia received the coveted “Project Launch of the Year” title at this year’s YOOBIC Frontline Excellence Awards. The judges commended the retailer for achieving an impressive 99% user engagement rate and 97% compliance in operational, visual, and cash office standards since implementing the YOOBIC platform.

    The adoption of YOOBIC’s comprehensive frontline employee experience platform has greatly improved communication within H&M Indonesia. With features like private messaging, video calls, and group chats, staff members can easily interact with each other, fostering a strong sense of community and teamwork. Social media-style newsfeeds further enhance this environment by providing a space for co-workers to share announcements, success stories, and sources of inspiration. Frontline staff can also use the platform to directly communicate with store managers and company leaders, sharing advice, concerns, and feedback.

    Armed with YOOBIC’s unified digital platform, H&M Indonesia’s customer-facing staff also have the ability to automate and expedite manual tasks, enabling them to better manage their time and focus on higher value objectives, including building customer relationships. The clothing brand’s retail leaders, meanwhile, have hailed YOOBIC’s digitization of daily operations as a game-changer. Electronic checklists give store managers the ability to easily follow their team’s task completion, while the inclusion of real-time analytics and automated dashboards allows for the tracking of key performance indicators (KPIs) and compliance by HQ, ensuring that shopper experiences consistently meet the highest standards across all locations.

    YOOBIC’s extensive L&D capabilities have proved a hit with H&M Indonesia as well, bolstering the company’s dedication to ongoing employee growth. Store leaders can now seamlessly integrate training into their team members’ workflows, delivering interactive courses directly to their mobile devices in easily digestible chunks. This microlearning approach is enriched with data, providing managers with comprehensive insights into their employees’ progress and needs.

    “With YOOBIC, we’ve been able to harness frontline digitization and real-time analytics to solve a number of stubborn operational challenges, including difficulties around communication, productivity, compliance, and training,” said Karina Soegarda, Communications Manager, H&M Indonesia. “YOOBIC’s digitization of manual processes has also allowed us to cut paper usage by 30%, boosting our company-wide commitment to greater sustainability.”

    “Through real-time data sharing and digital task management, H&M Indonesia boosted productivity, launched 25 campaigns in six months, and elevated decision-making with analytics, all while making a significant reduction to paper usage,” said YOOBIC’s Paul Mabire, Head of Sales, APAC. “We’re proud to partner with a brand so committed to operational excellence and employee engagement — we can’t wait to keep innovating together!”

    YOOBIC’s collaboration with H&M Indonesia is an important element of the company’s wider expansion strategy in the Asia Pacific (APAC) region. According to the CBRE Asia-Pacific Retail Flash Survey report of January 2023, 71% of APAC retailers are planning to expand or open new stores this year. By 2025, retail sales in Southeast Asia, Australia, and New Zealand are projected to reach $1.77 trillion, positioning the region as the fourth-largest global market by 2050.

    YOOBIC stands ready to support APAC’s retail boom, providing a mobile-friendly and digitally-enabled workplace experience that enables retail staff to excel while fostering engagement and loyalty. YOOBIC’s comprehensive platform for frontline employee experience has been extensively tested and proven successful in hundreds of thousands of retail stores worldwide. Constantly evolving with product innovations and incorporating new technological features including AI features, YOOBIC effectively drives frontline employee communication, training, and operations, meeting the evolving needs of the industry.

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  • Shein x Klarna Collaborate to Create One-Stop Pop-Up Shop in Melbourne

    Shein x Klarna Collaborate to Create One-Stop Pop-Up Shop in Melbourne

    Global integrated fashion and lifestyle marketplace, SHEIN and leading buy now, pay later service, Klarna are collaborating to launch Styletopia, the ultimate pop-up shopping experience.

    The pop-up will showcase SHEIN’s on trend and affordable clothing and accessories for all genders and ages, with a wide size range on offer, as well some of SHEIN’s newest collections across beauty, home, activewear, electronics, shoes and even some cute outfits for pets!

    A DJ will be playing tunes while shoppers will also get to enjoy a beauty bar, photo booth, complimentary coffee from the  Styletopia Cafe and a custom tote-bag personalisation station.

    The pop-up partnership, which has been a hit in overseas markets, is the first one of its kind in Australia.

    The SHEIN x Klarna one-stop pop up store will be located at Clifton Street Markets, 41- 43 Clifton St, Prahran, Melbourne and will be open from 10am to 6pm from Friday 8th September to Sunday 10th September 2023.

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  • Marimekko drafting SEA expansion, by entering Vietnam and Malaysia

    Marimekko drafting SEA expansion, by entering Vietnam and Malaysia

    Finnish lifestyle brand Marimekko is accelerating its expansion plan in Southeast Asia, eyeing entering Vietnam and Malaysia this year under a franchise partnership with Jaspal Group.

    The expansion, which will include the launch of online stores in both markets, comes after the brand disclosed its Singapore debut with the first store scheduled to open at Ion Orchard next month.

    “These fast-growing markets provide interesting opportunities for Marimekko’s international growth and hence support our company’s objective to scale the Marimekko business in the upcoming years,” said Natacha Defrance, Marimekko’s senior VP of Sales, Region East.

    While Marimekko’s first Vietnam stores are set to open in the Lotte Mall Westlake in Hanoi and Takashimaya shopping mall in Ho Chi Minh City later this year, the brand’s first stores in Malaysia will be located in Suria KLCC mall at Petronas Twin Towers and in The Exchange TRX mall.

    Marimekko will join Jaspal Group’s portfolio of brands, including Diesel, Melissa and Asics. The Thai retail operator has a presence in four Asian countries.

    “We see a growing interest in Asia towards the Finnish design house renowned for its bold prints and colours, so now is a good time to make Marimekko available to local consumers and tourists alike in Vietnam and Malaysia,” said Yosathep Singhsachathet, deputy CEO at Jaspal Group.

    The Finnish lifestyle brand said Asia, where it has seen growing demand for its products, is its most important geographical area for international growth. The brand has 80 stores and shop-in-shops in Asia Pacific.

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  • Bulgari opens concept store in Tokyo’s Omotesando

    Bulgari opens concept store in Tokyo’s Omotesando

    Luxury jeweller Bulgari has opened its concept store on one of the most bustling shopping streets in Japan’s Tokyo, Omotesando.

    The store is inspired by Rome and has yellow as the dominant colour flowing throughout the store, seeking to deliver the sensation of a vacation to the Italian capital, with sunshine and great architecture.

    The store boasts a saffron-coloured facade with a variety of accessories such as necklaces, watches, and bags.

    Bulgari originally opened its doors in Japan more than 37 years ago, and in 2007, it opened its largest store in Tokyo’s famed Ginza retail district.

    The company now operates in major cities in Japan including Sapporo, Sendai, Tokyo, Yokohama, Chiba, Nagoya, Kyoto, Osaka, Kobe, Okayama, Hiroshima, Matsuyama, and Fukuoka.

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  • Gap appoints Chris Blakeslee president and CEO of Athleta

    Gap appoints Chris Blakeslee president and CEO of Athleta

    Gap announced that it is appointing Chris Blakeslee as the new President and CEO of Athleta, joining the company August 7. In this role, Blakeslee will drive strategic growth for the portfolio’s nearly $1.5 billion1 women’s active and lifestyle brand, and certified B Corporation, building on the foundation of Athleta’s product innovation and its mission to ignite a community of active, healthy, confident women and girls who empower each other to reach their true potential through the ‘Power of She.

    Blakeslee brings broad expertise in the apparel retail and wholesale industries, holding roles across marketing, sales, product portfolio management, operations, and supply chain, serving most recently as President of sister companies Alo Yoga and Bella+Canvas since 2017. In that time, Alo Yoga grew to over $1 billion in sales in 2022, nearly doubling its year-over-year growth.

    “A true brand champion, Chris is known for driving results in high-growth businesses through the blend of creativity and operational rigor,” said Bob Martin, Executive Chairman and Interim CEO, Gap Inc. “Chris is a strong, decisive leader and proven business driver across multiple industries, including active apparel and wellness – one of the fastest and most aspirational retail sectors – making him well suited to guide Athleta into long-term, sustainable growth rooted in delivering high-quality performance product and a rich omni shopping experience.”

    “I’m thrilled to join the Gap Inc. team and to lead Athleta – a brand I’ve long admired. I see incredible runway for the brand to capitalize on its unique, purpose-led positioning and performance product innovation, leveraging its assets across marketing, stores, product and community to deliver consistent growth,” said Blakeslee. “There is something really captivating about the ‘Power of She’ when it comes to engaging women and girls in all aspects of life, and I can’t wait to jump in with the teams to harness this in a way that will further serve customers’ wants and needs.”

    Blakeslee joins a strong and dedicated Athleta leadership team, including Chief Creative Officer, Julia Leach, who was appointed in May to clearly and consistently articulate the brand voice and vision across all its touch points.

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  • Charles & Keith opens first flagship store in South Korea

    Charles & Keith opens first flagship store in South Korea

    CHARLES & KEITH’s inaugural duplex flagship store in South Korea, situated in the vibrant shopping district of Gangnam, Seoul, is now open. Spanning an expansive area of over 330 sqm, the two-storey flagship store stands as the largest CHARLES & KEITH boutique in South Korea. Staying true to the brand’s signature minimalist aesthetic, the brand-new flagship store showcases a thoughtfully designed interior characterized by gradual curves and fluid lines. These design elements are seamlessly integrated with a clean and understated colour scheme, resulting in a space that emanates a modern and refined ambiance.

    The flagship store features striking sculptural artworks by South Korean artist Jeesun Park, making a bold statement throughout the space. These sculptures, while harmoniously complementing the spatial design, stand out with their unique shapes and artistic presence. Fragmented hemispheres, arcs, cut-out shapes, ellipses, and other unfinished forms intertwine to create new compositions.

    In addition to its remarkable features, the flagship store in South Korea is the first in the country to introduce Made for Me by CHARLES & KEITH, an exclusive in-house personalization service. This offering empowers customers to express their unique individuality by embroidering their names onto selected items. The embroidery also includes two exclusive icons inspired by Seoul: a magpie and a graphic artwork depicting the city’s vibrant essence. Going beyond the celebration of creativity and individuality, the Made for Me service adds an invaluable personal touch that brings deeper meaning to the act of gifting.

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