Retail News CRM

Tag: Indonesia

  • BRI Syariah Floats 2.6bn Shares for Rp510/unit

    BRI Syariah Floats 2.6bn Shares for Rp510/unit

    Bank BRI Syariah has been listed as an issuer at the Indonesia Stock Exchange today, May 9. With the code BRIS, BRI released more than 2.6 billion new shares or 27 percent of its paid up capital.

    BRIS IPO price was set at Rp510 per share. The SOE Ministry’s deputy for restructuring and business development said BRI Syariah is the first sharia issuer to be listed at the IDX.

    “With the price, BRI Syariah managed to be oversubscribed twice,” president director Moch. Hadi Santoso said here on Wednesday.

    BRI Syariah is the subsidiary of Bank Rakyat Indonesia established in November 2008. As of March 2018, BRI Syariah’s assets amounted to Rp94.7 trillion.

    Hadi said the IPO proceeds will strengthen the company’s capex and help BRI Syariah included in the BUKU III banks category.

  • Rice exports up 27pc to $1.57bln in Jul-Apr

    Rice exports up 27pc to $1.57bln in Jul-Apr

    Rice exports rose 27 percent to $1.57 billion during the first 10 months of the current fiscal year as exporters pushed fresh cargoes to Indonesia, Kenya and other markets during the period, an industry official said on Wednesday.

    Rice exports amounted to $1.23 billion during the corresponding period last year.

    Rafique Suleman, senior vice chairman of Rice Exporters Association of Pakistan (Reap) said exports increased 15 percent to 3.22 million tons during the 10 months of the current fiscal year of 2017/18.

    Suleman said exports of non-basmati rice to Indonesia increased during the period.

    Local traders exported 50,000 tons of non-basmati rice to Indonesia during the July-April period. Kenya remained the largest buyer of Pakistani non-basmati rice, buying 323,000 tons of rice amounting to $118 million.

    China was also one of the largest importers of Pakistani non-basmati rice. “By the end of April, we exported 274,000 tons of rice valuing $100 million (to China),” Suleman said.

    He said demand for rice in the international market is increasing. The crop was good in terms of both quality and quantity this year, he added.

    Reap senior vice chairman said the country has come out of the crisis of low exports, which was observed during the last three years.

    “Value of rice export trade has been showing improvement due to the coordination of Reap office bearers with the Trade Development Authority of Pakistan and customs,” he said. “Reap members are putting in untiring efforts, and aggressive marketing to increase rice exports and to earn valuable foreign exchange.”

    The industry official said rice exporters are making investments to install modern rice processing machinery and using value-addition technology.

    Suleman said the association is sending trade delegations to various countries for rice marketing. “Last month a delegation came back after a successful visit to Iran, which is very lucrative and a potential market for basmati rice.”

    Around 100,000 tons of rice has so far been exported to the neighbouring country during the current season.

    Suleman said Government Trading Corporation of Iran has issued tenders for 20,000 tons of basmati, in which many Pakistani rice exporting companies would participate. He hoped that a handsome amount of foreign exchange would be fetched by Pakistani rice exporters.

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  • Garuda Indonesia Holds Empty Flight Promo

    Garuda Indonesia Holds Empty Flight Promo

    Indonesia Airline Garuda holds promo for “empty legs flight” or non-passenger flights during the month of 2018 Ramadan.

    “‘Empty legs flight’ is a term for when, as an example, a flight from Solo to Jakarta is packed with passenger but there is no demand for the opposite direction, so it is empty. The promo price for Solo-Jakarta route will be applied on the travel period May 18 to June 19, 2018 and June 27, 2018,” said General Manager of Garuda Indonesia of Surakarta Branch Office, Hendrawan in Solo, Wednesday (5/9/2018).

    As for the Jakarta-Solo route, the ticket promo is valid for May 17 to June 7, 2018 and June 27, 2018.

    “Especially for June 27, this coincides with the simultaneous elections in Indonesia,” he said.

    He said for prices applied during the promo period starts from IDR440.000 per passenger.

    “Normal price for these routes would be above IDR1 million per passenger,” he said.

    He hopes the promo can boost travel demand during the “low season”.

    “Usually there is a decrease in the number of passengers in the first two weeks of Ramadhan, a decrease of about 15 percent either for Solo-Jakarta route or vice versa,” he said, as quoted from Antara.

    He said on a normal day, of a capacity of 162 seats, the average load rate is about 72 percent or equivalent to 583 passengers for five flights of Solo-Jakarta route per day.

  • Sigma Systems Supports Telkomsel in Building a Digital Indonesia

    Sigma Systems Supports Telkomsel in Building a Digital Indonesia

    With more than 190 million customers, Telkomsel is currently the largest mobile operator in Indonesia. Telkomsel has consistently implemented the latest mobile technology and was the first to commercially launch 4G LTE mobile services in the country. Entering the digital era, Telkomsel continues to expand its digital business to incorporate advertising, lifestyle, mobile financial services, and Internet of Things.

    In support of their digital mandate, Telkomsel has selected Sigma Systems as a partner, establishing Sigma Catalog as the central enterprise catalog to underpin their evolving business.

    “We are pleased to partner with Sigma to deploy a B/OSS platform that enables the rapid creation of personalized, micro-segmented offers to our customers. Sigma’s agile delivery methodology and product-centric approach ultimately supports Telkomsel’s mission of building a Digital Indonesia,” said Montgomery Hong, CIO at Telkomsel.

    Sigma Systems CEO, Tim Spencer, commented: “Telkomsel is at the forefront of digital transformation in the region, and recognizes the critical role a catalog-driven solution plays in accelerating the creation, selling and delivery of innovative and deeply personalized market offerings. Sigma is honored to work with Indonesia’s leading mobile operator as they transition into a truly digital business.”

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  • Garuda Indonesia Denies Offering Two Free Tickets

    Garuda Indonesia Denies Offering Two Free Tickets

    Many website links recently suggested that Garuda Indonesia offering two free tickets in the celebration of its 69th anniversary. However, the state-owned airline management denied the news.

    “Garuda Indonesia ensures that such promotion info was invalid and is not officially from Garuda Indonesia,” said the company’s secretary Hengki Heriandono in a written statement dated Wednesday, May 9.

    Hengki asserted that Garuda Indonesia has never released such information related to promotion of ticket discounts or free tickets. He reminded all ticket promotion and marketing program were cited in Garuda Indonesia official application and social media.

    Earlier, a website https://www.garuda-indonesa.com/tikets and https://www.xn--garuda-indonesa-llc.com broadcasted in short message stating Garuda Indonesia offers two free tickets to commemorate its anniversary.

    In the website, visitors are required to fill a survey. Instead of getting the two free tickets, visitors are asked to share the link via WhatsApp.

    Hengki calls on the public not to trust false news or hoax and confirm all promotion info through Garuda Indonesia official platform or contact the 24-hour Garuda Call Center.

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  • National Payment Gateway could burden banks, consumers

    National Payment Gateway could burden banks, consumers

    The National Payment Gateway (GPN) may burden both consumers and banks as Bank Indonesia (BI) requires all bank customers to have at least one GPN card,  the University of Indonesia’s Institute for Economic and Social Research (LPEM UI) has said.

    LPEM UI researcher Chaikal Nuryakin said on Wednesday that based on BI’s target, following the issuance of Article 43 of BI Regulation No. 19/10/PADG/2017, 100 million GPN cards needed to be issued.

    “The problem is that the GPN cards cannot be used for transactions abroad. Some customers will have it but they leave it dormant while the administration cost will be incurred,” he said during a press conference in Jakarta.

    LPEM UI’s study found that at least 22.5 million cards out of 100 million would be dormant and that it would cost banks Rp 585 billion (US$41.54 million) to issue the 22.5 million cards.

    “It would be better if BI loosened the regulation so that GPN cards were optional. So it is up to customers whether or not they want to have it,” Chaikal said.

    This was because GPN cards could only be used for domestic transactions and could not be embedded with foreign switching companies such as Visa and Mastercard, he added.

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  • JakEVO app to simplify Jakarta business permit issuance

    JakEVO app to simplify Jakarta business permit issuance

    The Jakarta administration launched at City Hall on Monday a new smartphone app named JakEVO to simplify the procedures for obtaining business permits (SIUP) and registration certificates (TDP).

    Jakarta One-Stop Integrated Service Agency (PTSP) head Edy Junaedi said with the app, both of the permits can be obtained in less than an hour, without requiring applicants to visit the PTSP office or service points to get their SIUP and TDP.

    “The applicants only need to upload required documents, tag their location and approve of the terms and conditions within the app. In around 30 minutes, they will receive the permits in an email,” Edy said.

    JakEVo can be downloaded for free from the Google Play Store and the App Store.

    The city administration expressed hope that the initiative could help the country achieve a rank of 40 on the Ease of Doing Business index compiled by the World Bank. The country is currently ranked at 72, a jump of 19 places from its previous rank of 91.

    In the World Bank publication “Doing Business 2017: Equal Opportunity for All”, Indonesia jumped 15 places to 91 from 106.

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  • Indonesia’s Matahari buoyed by closing down of losses

    Indonesia’s Matahari buoyed by closing down of losses

    New leadership taking over the helm of troubled Indonesian hypermarket retailer Matahari Putra Prima (MPPA) have been presented with an improved set of trading figures.

    While sales were down in the first quarter of the new fiscal year, so were expenses, leading to a slight narrowing of the company’s losses.

    Net sales of Rp2.9 trillion (US$208 million) were lower than at the same time last year, despite a 3.9 per cent increase in the number of customer transactions.

    The company said that reflected a lower-price strategy and signals “positive traction and improved engagement with our customers”.

    “The company will continue to put forward customer-centricity as its focus in driving its business,” it said in a statement.

    Efficiency measures put in-place last year saw general and administrative expenses fall 28.4 per cent, resulting in a net loss of Rp159.8 billion ($11.47 million) for the quarter, a marginal improvement on the Rp176.7 billion ($12.68) loss of the first quarter last year.

    Early last month, MPPA reported a loss of US$86.8 million, and just days later named new people in the roles of CEO and president, along with announcing plans to raise IDR800 billion (US$58 million) in fresh capital.

    This week, the company says it remains “optimistic” for this trading year.

    “The upcoming Lebaran season as well as the major events happening in the second half of the year, including the nationwide regional election, Asian Games and the World Cup will be one of the catalysts that drives demand growth for the retail business in Indonesia,” MPPA said in a statement.

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  • Valentino goes red in Indonesia

    Valentino goes red in Indonesia

    Fashion brand Valentino Indonesia has opened a RedValentino boutique at Plaza Indonesia in central Jakarta.

    Valentino creative director Pierpaolo Piccioli has developed the store concept together with British architect David Chipperfield.

    Evoking the atmosphere of a traditional Italian palazzo (square), the store has been designed to complement the product displays through the discreet use of opulent materials

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  • PT Telkom profit falls 14% in Q1

    PT Telkom profit falls 14% in Q1

    Indonesia’s PT Telkom has reported a 14% decline in first quarter profit to 5.73 trillion rupiah ($410.8 million), partly as a result of stricter competition.

    Revenue for the quarter grew 4.3% to 32.3 trillion rupiah, but tighter competition and the ongoing decline in revenue from legacy voice and SMS revenue impeded further growth.

    Data, internet and IT services revenue by comparison grew a strong 23.3% to 15.9 trillion rupiah due to increasing demand as a result of the growing use of smartphones.

    Mobile broadband subscribers grew 21.3% to 108.73 million subscribers, with mobile subsidiary Telkomsel reporting a net profit of 6.4 trillion rupiah and revenue of 21.9 trillion rupiah.

    On the fixed line front, consumer broadband revenue grew to 3.1 billion rupees with enterprise revenue increasing to 8.63 trillion rupees. Subscribers to Telkom’s IndiHome fiber broadband service nearly doubled to 5.74 million.

    Telkom’s capex for the quarter reached 6.13 trillion rupees, up from 6.06 trillion the year earlier, the report adds.

    The funds were primarily used to finance the construction of new base stations, expand access network and backbone infrastructure and develop the operator’s Sea Cable Communication System that supports its fixed and mobile broadband businesses.

     

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  • Maybank Indonesia’s Q1 top line rises 3.6 pct

    Maybank Indonesia’s Q1 top line rises 3.6 pct

    PT Bank Maybank Indonesia Tbk (Maybank Indonesia) today reported that its operating income after provisions increased to 682 billion rupiah for the first quarter ended March 31, 2018 compared with 633.9 billion rupiah recorded in the previous corresponding period.

    In a statement, Maybank Indonesia said its profit after tax and minority Interest (PATAMI) stood at 463.1 billion rupiah for Q1, slightly lower than the 490.1 billion rupiah recorded in the same quarter a year ago.

    Gross operating income rose 3.6 per cent to 2.5 trillion rupiah for the three months.

    Maybank Indonesia said its operating income after provisions increased by 7.6 per cent and the bank’s top line grew 3.6 per cent supported by continued improvement in operational efficiency in line with its Strategic Cost Management Programme, as well as fee based income expansion, improvement in provisioning levels, growth in Sharia business and improvement in subsidiaries.

    Sharia Banking continued to record strong performance in the first three months of 2018 with total assets increasing by 25.7 per cent to 27.1 trillion rupiah, making up 15.4 per cent of the itss total assets.

    Total financing rose 41.6 per cent from 14.3 trillion rupiah as of March 2017 to 20.2 trillion rupiah as of March 2018, while its total deposits grew 44.1 per cent to 17.5 trillion rupiah from 12.1 trillion rupiah.

    It said Non Performing Financing improved significantly to 3.2 per cent as of March 2018 compared with 4.6 per cent in the previous year.

    The bank recorded a moderate loans growth of 2.2 per cent to 122.5 trillion rupiah as at March 31, 2018 from 119.9 trillion rupiah the previous year.

    Global Banking loans recorded growth of 6.2 per cent to 27.6 trillion rupiah as of March 2018 from 26 trillion rupiah as of March 2017.

    Maybank Indonesia said its customer deposits grew by 2.7 percent year-on-year with current accounts growing strongly at 27.3 per cent year-on-year, lifting the CASA (current account savings account) ratio to 39.7 per cent.

    On March 15, 2018, the bank also issued Shelf Registered Bonds II Bank Maybank Indonesia Tranche II Year 2018 amounting to 645.5 billion rupiah to support its business expansion.

    Maybank Indonesia has maintained its robust liquidity profile with its loan-to-deposit ratio remaining at a healthy level of 85.6 per cent and liquidity coverage ratio at 176.4 per cent as of March 2018, far in excess of the mandatory minimum of 90 per cent.

    Maybank Indonesia president director Taswin Zakaria said the bank will continue to grow its assets selectively to ensure sound asset quality going forward.

    “Our Global Banking continues to be the leading contributor to our assets growth.

    “The Sharia First strategy adopted by the Bank since 2014 continues to deliver impressive results.

    “However, we expect our CFS (Community Financial Services) portfolio to gradually strengthen in the coming quarters as we see opportunities in the retail and small medium enterprise segments.

    “This will be further underpinned by our recent initiative in transforming our retail business model,” he said.

    Maybank Group president and chief executive officer Datuk Abdul Farid Alias said the first quarter results demonstrate Maybank Indonesia’s resilience in growing its revenue despite the increasingly competitive market in the country.

    “The bank has firmly embedded sustainable business development strategies which cover retail transformation, digital banking enhancement, culture transformation as well as asset quality selection which will ensure continued value creation for all our stakeholders.

    “The outlook for the medium term remains challenging; but we are optimistic that we can manage the risks and ensure steady growth of our business in the coming quarters,” said Farid.

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  • Lion Air signs GDS agreement with Sabre to fuel its growth

    Lion Air signs GDS agreement with Sabre to fuel its growth

    Sabre Corporation, the leading technology provider to the global travel industry, today announced a new content distribution agreement with Lion Air, the largest privately-owned airline in Indonesia, and its subsidiary, Wings Air, as the preferred global distribution system (GDS) to offer Lion Air content in the carrier’s home market.

    Sabre has served as a strategic partner to Lion Air and supported both the airline’s reservations and planning and scheduling capabilities through its innovative SabreSonic passenger services system and AirVision portfolio of solutions since the carrier first began operations 18 years ago. Now the airline strives to achieve even more ambitious growth, including a plan to quintuple the size of its fleet with the world’s largest number of aircraft on order. As Indonesia remains a rapidly growing travel market, Lion Air is expanding operations and its relationship with Sabre, selecting them as their primary GDS to distribute content across its innovative global travel marketplace.

    “With our content now available to 425,000 travel agents across the globe, the extension of our agreement with Sabre will be instrumental to our continued success and will provide us with the visibility needed to support our growth objectives throughout Asia Pacific and beyond,” said Rudy Lumingkewas, CEO, Lion Air.

    “As the leading GDS in Indonesia, we are in a unique position to best support Lion Air’s growth through the distribution of new bookable content on the Sabre platform,” said Rakesh Narayanan, vice president, air line of business, Sabre Travel Network Asia Pacific. “This new agreement is a testament to the solid, longstanding partnership that has developed between Lion Air and Sabre over the years. Our industry-leading solutions will serve as a solid technological foundation for Lion Air as it continues to expand operations while our global marketplace will help fuel the aggressive growth the airline is looking to achieve,” he added.

    Lion Air and Wings Air operate an extensive domestic and international network of routes with 166 aircraft based in the main hub of Jakarta.

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  • Telkomsel can do a much better Customer Support Job!

    Telkomsel can do a much better Customer Support Job!

    Indonesia’s telecom companies must vastly improve their customer service, the regulator has warned, after revealing that some providers had deliberately made their service worse in 2017. The likes of Telkomsel, Indosat and XL “dominate the list of worst-rated companies for customer service — behind even banks”.

    13 per cent of mobile customers experience “poor service”, according to Which?, the consumer rights company. “The fact that the telecoms industry is so far behind should be a concern for us all” Previously. Indonesia’s mobile users have long complained they do not get the service they pay for, with speed failing to match advertised promises or patchy mobile connections. Ou survey shows that some telecom companies had deliberately downgraded their service levels during 2017.

    Telkomsel was the worst offender, taking seven minutes and 27 seconds to pick up the phone to customers, driving more than a fifth of people to give up before connecting. When connected, XL scored higher in terms of handling its complaints than Indosat and Telkomsel. It’s time for telecom operatios in Indonesia to wake up, craft new procedure and finally cope with their promises. Subscribers are tired of unwanted bulk advertising, long waiting queues and to speak with an operator who literally can do nothing for them.

    Telkomsel recently has a lot of issues with increased amounts of support calls due to the new law to register sim cards in Indonesia and how to execute this ; no one was available for a proper explanation. Telkomsel reported a loss in customers of 0,6-1% during the last month.

  • Pizza Hut Indonesia plans IPO

    Pizza Hut Indonesia plans IPO

    Pizza Hut Indonesia operator Sarimelati Kencana is planning an IPO to raise US$58.7 million.

    Sarimelati Kencana runs 237 Pizza Hut Restaurants and 156 delivery outlets across 76 centres in Indonesia.

    The company said, it will offer up to 604.375 million new shares each priced between Rp 1100-1350 (US 8-10 cents).

    Sarimelati Kencana director Jeo Sasanto says two-thirds of the funds raised will be used to expand the Pizza Hut Indonesia network and to renovate existing stores.

    The company has already commenced a book-building period which is scheduled to close on May 3, with the shares to start trading on May 23.

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  • Justice about to launch online in Indonesia

    Justice about to launch online in Indonesia

    American girls fashionwear brand Justice, distributed by Kanmo Group, has launched an e-commerce store in Indonesia, Shopjustice.co.id.

    Kanmo has partnered with e-commerce agency SmartOSC to design and launch a user-centric experience. The new omnichannel feature enables customers to research and shop online with shipping to their homes or their nearest store for pick-up.

    The “Get a Look” feature enables customers to try experiment with different styles and share the results with their friends. There are also options to book a fitting or special consultation in-store. A blog has also been developed for users.

    With offices in Australia, Japan, Singapore, the UK, The US and Vietnam, SmartOSC is a strategic partner to such companies as Club 21, Courts, Nestle, Lotte, PayPal and Priceline Pharmacy.

    Formed in 2005, Kanmo Group has nearly 200 stores in Indonesia, mainly in the children and  baby segment, and has extended its retail portfolio to include fashion and accessories.